Database Info

[HTC s710] Display turns off all the time

Hi to all!
I have a strange problem with my HTC s710.
I bought it a month ago and it worked fine for a while, then it started to shutdown the display. Then it appears again, and the it turns off... it continues to work, but you can see nothing because the display turns off.
It's impossibile to use it. The HTC customer care sended back my phone after having upgraded the software but the problem is still here.
They wrote: "upgraded software and no problems found" but it's not really true.
I can't use the phone because the display turns off while i'm using it...
i tried to hard reset it several time without results.
Please, help me...

I would take it apart, clean the contacts and make sure it is seated properly. Does it happen when you're not using the device? Say if it's sitting on the table will the display flicker?

Unfortunately this is a very common problem with the S710... Since so many people are experiencing this issue with their phones even after hard resetting & changing roms I strongly believe it's a hardware issue.

It's not s710 only, even the microsoft emulator also have the problem

Look in the registry HKEY_CURRENT_USER\ControlPanel\Power The Dword-key "Display". It sets the seconds for display timout. It overrides every other setting!

It happens while i'm using the phone...
for example, if i'm writing an sms, it suddenly turns off the display... then i have to wait for a while and the it appears again... and this go on for all the time...

same problem to me.... dunno what the source of the problem is
guess gonna have to take it back and ask for refund

i've already send it back to the HTC customer care and they said there is nothing to do because it works fine... (oh my god!)
I think it's an hardware problem...

Display blackout
I got the same problem too, did rom upgrades but no success, it s**ks
Its an intermittent fault.
Should someone identify the problem pls let me know !!

This is almost sure a connection problem of the Flex-cable between upper and lower part of the device. Search related threads here or on MoDaCo.

s710 display issues
Hi Guys,
This is not a LCD or flex issue, neither is it a connection issue.
The actual fault is the display driver on the main board, it seems to be an intermittant fault.
please post your findings on this topic....

bro am also havin the same problem but they say it seems to replace the board which costs 9k... hw can i fix this problem pls help me i bought this stuff for 17 k...

tjsa said:
Hi Guys,
This is not a LCD or flex issue, neither is it a connection issue.
The actual fault is the display driver on the main board, it seems to be an intermittent fault.
please post your findings on this topic....
Click to expand...
Click to collapse
What makes you so sure it is not HW related? The only thing that really changes over time is the HW (as you slide in/out the keyboard, move the device etc.pp) - SW stays as it is and if even ROM reload does not fix it, well I feel rather sure it is HW.
Anyway, hunting intermittent faults is hard to do and you may construct a causality from just coincident events - no fun nailing this down.

any solution for my problem..?

I have had so many power related issues so far. Sometimes it is the battery, sometimes it is the charging connector, sometimes LCD and sometimes even the whole circuit board.
When i had the same problem relating to intermittent off displays, I got it repaired in the warranty and they had to change the main board. I dont think there is any other solution to your problem!

Display failure
The failure of the screen is not the problem on my Vox. My screen always jumps back to the Home screen. Even while writing an SMS or scrolling in the application menu. Is there a possibility that there ever comes a Dutch version for my Vox?

It happens to me also. I tried to open the device, take everything apart then mount everything back. The problem stays. I tried hard rest, ROM flashing, soft reset, changing settings etc etc etc... The problem is still here.
Then, I left the mobile without using it for 6 month or so. I am using it again and the problem doesn't happen so often but still happens. Any news on this matter?

I solved this problem because my device was still under warranty: I had to get back it to HTC four times before to fix it.
They changed me three motherboard and finally it seems to work fine...

hi,behind the sim reader there is a small switch,either open it or close it,remove the sim reader to and push it back to open the switch or open the housing and do it manuelly.

cheyn said:
hi,behind the sim reader there is a small switch,either open it or close it,remove the sim reader to and push it back to open the switch or open the housing and do it manuelly.
Click to expand...
Click to collapse
And what is supposed to happen after that? Also, I guess we have to open again the phone to find this switch because I can't see any switch otherwise. Can you please post a picture of it?

Screen turning itself off?

Just wondering if anyone has encoutered a problem with the screen turning itself off. It is not a settings issue but the screen randomly turns itself off in the middle of being used so i am guessing it mght be something to do with the light sensor perhaps?
Well if anyone else has the same problem or can offer some sort of explanation i would be very interested to hear about it.
Thanks in advance

i think this might be related to autolock. if you have that enabled, disable the screen dimming and let it turn off after say 2 minutes. then you should be ok.

db_darryl said:
Just wondering if anyone has encoutered a problem with the screen turning itself off. It is not a settings issue but the screen randomly turns itself off in the middle of being used so i am guessing it mght be something to do with the light sensor perhaps?
Well if anyone else has the same problem or can offer some sort of explanation i would be very interested to hear about it.
Thanks in advance
Click to expand...
Click to collapse
I've had a similar issue recently - suddenly the screen started to switch off after 30 seconds without use, no matter what settings I configured in the energy system settings. No explanation, probably a bug in the 6.1 stock ROM. (I'm on another ROM now...)

frankpr said:
... suddenly the screen started to switch off after 30 seconds without use ....
Click to expand...
Click to collapse
Ditto.
Own ROM 6.1 (nothing special - really just Google maps and teeter removed)
Apps:
4 Column Start Menu.cab
FdcSoft TaskMgr 3.1.cab
GoogleMaps.CAB
GpsCycleComputer_3.114.CAB
htcAddicts cleanRAM v1.6.cab
MobileTweet.CAB
NETCFv35.cab
NetworkPlugin_1_0_30468_1.CAB
PocketShield.CAB
rar.ppc_arm.cab
SoftReset_Suspend.CAB

same here. tried some reg tweaks but none disabled poweroff after 30 seconds

it happens to me every time after i use igo8,
so my solution is to go to the MANILA power setting (not the default windows setting) and turn DIM off.

cannot find manila power settings. where are they?

cornstar said:
cannot find manila power settings. where are they?
Click to expand...
Click to collapse
i have Tom's 6.5 rom so when i goto regular settings it takes me to manila style setting & not the default one.

I have that problem to ?
I have a 6.1 windows, what can I do to deal with this problem ?
Thankx

in power settings enable & disable dim it will fix this but only till next time... i do it after every time i use igo8.

this is especially annoying when using the topaz as hard disk or navigating via tomtom. hope they will bring out a fix soon.

Think my problem was slightly similar as I was using the original shipped ROM. Well phone is with HTC now in for screen repair so hopefully the problem will be solved.
I'm guessing it was probably down to an install of some 3rd party application. anyway will repost after i get my td2 back tomorrow

db_darryl said:
Think my problem was slightly similar as I was using the original shipped ROM. Well phone is with HTC now in for screen repair so hopefully the problem will be solved.
I'm guessing it was probably down to an install of some 3rd party application. anyway will repost after i get my td2 back tomorrow
Click to expand...
Click to collapse
Hi, Got my phone back recently with this from HTC.
Problem Description: 1. Touch Panel Function abnormality
Repair Description: 1. Diagnosis
2. Replace SUB ASSY, Bezel w/touch window pre-Assy
3. Function Test
All working ok so far!

[Q] touch screen malfunction

hi,
I'm not sure when exactly this issue started on my phone, but I updated my touch pro with the chevron updater and have quite a lot of apps installed.
after several seconds workling with the phone, the touch screen stops working while the phone acts perfectly normal. I can use the keyboard and tilt the phone but I cannot use the touch screen anymore.
By turning the phone off and on it works again.
has anyone experienced a behavior like this?

I noticed my touchscreen becoming unresponsive when loading particular websites. Even had it freeze once (only time it ever froze on me)
What were you doing when it does this? Do you have the multitasking reg edit on?

exilkubaner said:
hi,
I'm not sure when exactly this issue started on my phone, but I updated my touch pro with the chevron updater and have quite a lot of apps installed.
after several seconds workling with the phone, the touch screen stops working while the phone acts perfectly normal. I can use the keyboard and tilt the phone but I cannot use the touch screen anymore.
By turning the phone off and on it works again.
has anyone experienced a behavior like this?
Click to expand...
Click to collapse
I know this is an old thread but this is the only reference to the exact same problem that I'm having. I'm having difficulty putting this down to hardware as the screen becomes responsive again when locking and unlocking which might point to software.
It could be a hardware issue that is resolved by locking then unlocking the phone but I don't know enough about the construction of it to have an opinion.
The advice I've had from htc is to wipe the 'phone and start again but I don't expect that to solve it (especially as their call handling system refers to Window Mobile 7 - the second large commercial organisation I've seen that on in recent weeks without looking too hard!).
Has anyone else seen this since the original post or @exilkubaner was a solution found to your problem?

Hi,
I have exactly the same problem. I hard reset my HTC 7 Pro, but no success, my screen doesn't respond until i lock/unlock the device.
So, any one have resolved this issue since the first post ?
Regards

Had the same issue, but I didn't have any roms installed.
Brought it in to Sprint and they found that I had a fried ribbon connecting the screen to the phone. Replaced under warranty.
It happened again, I determined that it was caused by my click in belt clip/holster. When I pull the phone out, it pulls the screen away from the keyboard a bit.

^Wow. Nice find. I'll have to be careful with mine now as I could easily run in to the same problem pulling it out like that.

Issue with rotation / waking up / odd stuff

Hi!
My Sensation has been experiencing some weird behaviours.
Although the rotation is locked on the rom (I tried several, all same issue), it still rotates. The only way to stop this is through the launcher options and force vertical mode.
It wakes up during the night, out of the blue. Nothing running, no processes waking it up.
Sometimes I'm browsing stuff (like this morning, browsing the TB backup list), and it kept going back like I pressed "Back" button.
Now, I tried several roms since, all same behaviour (Sense, AOSP, CM, etc..).
Used an app to test the sensors, they all seem to be responding accordingly, although I don't exclude a sensor issue, for some reason it shows normal behaviour in everything else. The rotation works properly as in, turning the way it should, but if it's locked, why it keeps rotating?
Did anyone ever experienced anything like this? I searched on google / xda, there's some odd cases here and there and either they ended up being sensor files being corrupted or uncalibrated.
Anyone care to shed a light on this?
Thank's a lot
Update: New sympthom, on Sense 3.6, it seems like Dock Mode is being called randomly too. This makes me consider a sort of loose contact or alike :S
Anyone?

Issues everywhere, hardware problem?

Hi there,
I'm experiencing massive issues with the Nexus 5 of my wife. Everything is basically broken
It started 2 days ago, the phone start rebooting without reason and heating a lot. Applications sometimes hang for a long time, or the screen stays black with only the notification bar displayed.
Wifi is never able to connect, even though the welcome screen is able to display available wifi. On the welcome screen after a fresh flash, nothing happen when I enter the WIFI password and try to connect. Only the "ignore" button is available, as if I have done nothing.
LTE connectivity seems to work, but I have removed the SIM card for further testing, so it's hard to say.
Parameters screen sometimes works, sometimes won't. Battery consumption screen never works.
The phone is never able to shutdown properly, it hangs forever on the shutdown loading circle; I always have to hard-reboot.
I changed the battery (I had a spare one ordered few days before the problem occurs just to see if it improves the battery life), with no luck.
When I opened the phone to change the battery, it is clear the heat come from the CPU.
I tried (I wiped everything each time in between):
- factory reset
- flash a stock rom from Google website (MMB29K)
- flash latest Cyanogenmod rom (ZNH0EAO2NM)
I have the same issues with any of those 3 roms. I captured some logs while running MMB29K and ZNH0EAO2NM:
Stock (MMB29K) logs: https://drive.google.com/open?id=0B-CDc3nzF3e3M28tM2xjTmJKa28
Cyanogenmod (ZNH0EAO2NM) logs: https://drive.google.com/open?id=0B-CDc3nzF3e3TVUtTmExZDBLUms
The only state where the phone is stable is when TWRP is booted, which is not so useful...
I'm thinking of a hardware issue, but is there anything else I can try? What do you think?
Thanks a lot!

Nobody?

I said the same thing in another post. The fact that flashing different ROMs with the same issues kinda point to hardware problem. I'd guess something fried on the motherboard and it's causing weird behavior. Funny thing, the other post also reported wifi not connecting issues, so I'm thinking there is something that breaks in older Nexus 5 phones that cause wifi issues along with other random reboot problems.