Hello,
My Outlook Mobile Account Info has been corruptet in some way.
The email accounts, sms shows fine, is not visable when starting Messaging.
When I search with PIM manager the accounts are there and when I try reinstalling SEVEN it tells me I have reached the limit of number off accounts.
I am trying to locate the files where the account info is stored and associated emails to delete these and start over again.
Can anyone help with file name and location or if there is a tool available.
I found mailaccountrepair posted on xda but it didn't work. What I really think is the best way is youst to find the files and delete them.
Many thanks,
Hakan, Linkoping, Sweden
Hi. Do you happen to have WM6.1? It seems there is a known problem & Microsoft released a patch:
http://support.microsoft.com/kb/958639/en-us
"This behavior occurs because the e-mail account details are corrupted when the Windows Mobile 6.1-based device does not connect to the SMTP server."
Otherwise your best bet might be to backup what you can & do hard reset which should fix the problem but unfortunately you'll need to restore all your settings/stuff which shouldn't be too bad using activesync or a backup/restore tool like PPCPimBackup (both of which I've done numerous times from muckin up my phone so bad it wouldn't work or simply migrating to a new phone.)
If you are set on trying to recover what you got now, I think some email stuff is stored under:
My Device\windows\Messaging (I think text files of your messages & attachments)
MD\Application Data\Volatile (?)
MD\MAPI (empty on mine)
Sorry I can't say for sure what all is where & exact purpose but maybe it will head you in the right direction. I recall coming across registry entries for Messaging & MAPI too but it has been awhile. Yell if you want me to dig out my registry editor & look but again hopefully I got you started.
Hope that helps.
Bill
Thanks a million.
I ended up restoring from a fairly recent backup however I am a bit worried for it to happen again.
I am not sure if my problem was because of the known issue you mention. When researching it I also found that the patch wasn't very stable:
http://blogs.msdn.com/outlook_mobile/archive/2008/11/12/wm-6-1-smtp-fix-released.aspx
Anyway, a restore solved the problem for now!
Happy hollidays, Hakan
Related
I tried to search for this but really didn't know what to even search for.
I've hard reset my phone twice after adding and deleting lots of apps while trying to find my favs. Both times I've used the Sprite Backup that came with my phone (ATT Tilt) and both times I've had to set up a new Oulook account for my Gmail. This isn't really an issue, just a pain.
What is an issue is that it won't allow me to reuse the Account Name. Not to big a deal, I just don't like having to come up with a new name every time. Is there a way to delete the old names somewhere? Are they in the registry somewhere?
Sorry if this has been asked before, I've just never seen it in the 3 months I've been following this forum and had no luck finding it myself.
bosox15 said:
I tried to search for this but really didn't know what to even search for.
I've hard reset my phone twice after adding and deleting lots of apps while trying to find my favs. Both times I've used the Sprite Backup that came with my phone (ATT Tilt) and both times I've had to set up a new Oulook account for my Gmail. This isn't really an issue, just a pain.
What is an issue is that it won't allow me to reuse the Account Name. Not to big a deal, I just don't like having to come up with a new name every time. Is there a way to delete the old names somewhere? Are they in the registry somewhere?
Sorry if this has been asked before, I've just never seen it in the 3 months I've been following this forum and had no luck finding it myself.
Click to expand...
Click to collapse
I'll be the first to tackle this, but need some clarification on it. You hard reset then do a restore using sprite? Or you hard reset and then restore only the apps? Any extra information would be greatly appreciated.
Just about right said:
I'll be the first to tackle this, but need some clarification on it. You hard reset then do a restore using sprite? Or you hard reset and then restore only the apps? Any extra information would be greatly appreciated.
Click to expand...
Click to collapse
Sorry, yeah, backup "My Documents, Email, and Personal Databases" with Sprite backup. Hard Reset, Restore from backup, then reinstall all apps. Both times it hasn't actually restored my email account so I've had to do it manually, but when I click "New E-Mail Account" and go through the steps, I get a warning screen that says "That name is already assigned to another account. Enter a unique name and try again". Is it possible it only half restores, putting some type of info file somewhere but not actually listing it under "Messaging" screen.
The last time it also didn't back up my contacts, had to get those through ActiveSync from Outlook on my PC. Needless to say, I don't think I'll rely on Sprite again.
bosox15 said:
Sorry, yeah, backup "My Documents, Email, and Personal Databases" with Sprite backup. Hard Reset, Restore from backup, then reinstall all apps. Both times it hasn't actually restored my email account so I've had to do it manually, but when I click "New E-Mail Account" and go through the steps, I get a warning screen that says "That name is already assigned to another account. Enter a unique name and try again". Is it possible it only half restores, putting some type of info file somewhere but not actually listing it under "Messaging" screen.
The last time it also didn't back up my contacts, had to get those through ActiveSync from Outlook on my PC. Needless to say, I don't think I'll rely on Sprite again.
Click to expand...
Click to collapse
By doing the backup and then restoring you are allowing some previous settings from your device to be redone. This is usually good in the big picture of things, but when it comes to email, by restoring even a little bit, it will recognize that account. I never back up my email, unless I do it via outlook on a daily basis and such. By doing that I can restore it to outlook if it crashes or if I need something from the past that I had deleted. I wish I could give you some good news and say it shouldn't happen, but it does. Try only backing up everything but your email accounts. Also what device are you using. Some have quirks that others don't.
I thought that might be it. Too bad I just did it and don't feel like reinstalling and getting my settings the way I like em. Its the ATT Tilt, don't know if that really matters.
bosox15 said:
I thought that might be it. Too bad I just did it and don't feel like reinstalling and getting my settings the way I like em. Its the ATT Tilt, don't know if that really matters.
Click to expand...
Click to collapse
Just remember it when you go to do it next time.
I was wondering about the device, because older PPC/Phones had different issues with backup and restore. It seems a lot better now in our techno world we live in.
My AT&T Fuze display broke the other day. I managed to use MyMobiler to access the phone and back up (using Sprite Backup), and restore the backup on the new phone. The restore worked great, however, I now have a e-mail account on my e-mail tab that I cannot access to remove. If I go to my accounts, the account is not listed, so I cannot delete it. I also cannot access the inbox of the account.
Does anyone know how to remove this phantom account. It is a file or registry setting?
Thanks!
shmeggt said:
My AT&T Fuze display broke the other day. I managed to use MyMobiler to access the phone and back up (using Sprite Backup), and restore the backup on the new phone. The restore worked great, however, I now have a e-mail account on my e-mail tab that I cannot access to remove. If I go to my accounts, the account is not listed, so I cannot delete it. I also cannot access the inbox of the account.
Does anyone know how to remove this phantom account. It is a file or registry setting?
Thanks!
Click to expand...
Click to collapse
There is always a "phantom" one there, it is for outlook.
P.S. Good job with the my mobiler, you obviously searched unlike most noobs.
Welcome to XDA
You can get rid of it on your tf3d by connecting to you're computer via active sync, and unchecking the email box for what to sync.
I may not have explained this properly.
I am not referring to the Outlook default mail account.
On my old Fuze, I had an account setup to get my GMail. This worked great. When I backed up and restored on my new Fuze, this GMail account was still listed on the Mail tab, but I am unable to open the mailbox and this account is no longer listed under my mail accounts.
Any suggestions?
I've got the same issue. My 1st fuze got swapped out for a power issue it had. Did a full backup and restore with Sprite. The restore did NOT setup my alternate IMAP gmail accounts I had configured on the 1st one ... but I have the ghosts of them in TF3D tab. I can see all the accounts, and even flick through the email that was on the original unit at the time of the backup.
I've setup the accounts manually again, but now I have duplicate account appearances on the TF3D screen.
I tried reinstalling the Manila cab.
Tried removing, rebooting and re-adding the Email tab with Diamond TF3D config too. No effect.
Can't find any specific references in the registry for the email tab.
I posted a thread here too last week. Got one hit on it.
http://forum.xda-developers.com/showthread.php?t=457987
You need to delete cemail.vol. The file is locked while the phone is on, so you'll need to use Mortscript to delete it on boot.
http://forum.xda-developers.com/showthread.php?t=429784&highlight=cemail.vol+mortscript
Perfect!
Thanks for the point in the right direction!
I'm shocked that everyone is going through such effort to solve this problem when there's a program on the Sprite back up site that fixes the issue.
http://spritesoftware.crmdesk.com/a...earch=Search&area=0&criteria=0&sort=0&start=0
Though the article states it will delete all data, it didn't on my device. I was able to see my ghost IMAP account that would show up on the TF3D tab, but not in the messaging app itself.
I also use an AT&T Fuze
uh. . . maybe because no one Knew about it?
Thanks for the Link.
I have the same exact issue.. except I am using Sbp Backup ... but I think I'll try deleting the cemail.vol
I was also having a problem with 2 phantom email accounts in TF2D email tab after a backup - they were not shown in the accounts menu.
I used SKTools (Full Version) to scan all PIM information (actual heading 'Delete PIM information') which showed all accounts - highlight the phantom account/s, and then select 'delete account' from the action button.
All fixed - thanks all for the push in the right direction.
I am having the same phantom gmail account from a sprite backup on the fuze after getting rid of att bloat. I wish there was an easier way.
There is an easier way
Unzip the attached file to your device and run it. It will enumerate all accounts, even the hidden ones. You can choose to delete them or change settings. Whatever you need.
Hope this helps!
not working for me
Not sure what I am missing, but I see no option for deleting an account, only Repair, from the Feb 3 09 mailAccountRepair attachment. When the "busy circle" starts after selecting Repair, it does not finish (at least in 30 sec). Whether I Quit or not before soft reset, no changes are present. Any help appreciated.
HTC Touch Pro (Sprint), ROM 1.03, Nov 2008
Yes, please help. I have my work outlook (activesync) account that I want on there. I have to other email accounts (ie pop) that I want to delete and I can find no way to do it. HTC Touch Pro.
Thanks!
I had the same issue you're having, after exchanging my first Fuze out due to a problematic screen. When I restored the backup on to my new Fuze, I had the same ghost accounts. What I simply did was a hard reset, then when I ran Sprite I deselected the box that restores backed up emails. The restore went without a hitch, then I went into outlook and simply recreated my email accounts. After a couple minutes, I had all the email back.
Easiest way? Prolly not, but it worked for me.
winnebago said:
Unzip the attached file to your device and run it. It will enumerate all accounts, even the hidden ones. You can choose to delete them or change settings. Whatever you need.
Hope this helps!
Click to expand...
Click to collapse
It sure did! Thanks.
winnebago said:
unzip the attached file to your device and run it. It will enumerate all accounts, even the hidden ones. You can choose to delete them or change settings. Whatever you need.
Hope this helps!
Click to expand...
Click to collapse
perfect thank you so much!!!
Worked great thanks!!!
Thanks so much this totally fixed this irritating problem!
Ok i currently use a verizon xv6800,
And have activesync set up to sync with my exchange 2003 server.
It works great, my one only question is, is there anyways, that anybody knows, to be able to Permanently delete messages from my inbox (Like doing a Shift+Delete) on my desktop. When i delete on my WM device it moves the message into the deleted items, theres gotta be a way to permanently delete a message from the mobile device.. please tell me theres a way
thanks
fred
unfortunately emails go to trash when you delete them.. you can't avoid it using standard measures.. if there's an app for it I'm not familiar with... you might be able to find it if you searched hard enough thru the forum.
worst case, you can request a developer here to build one.. i don't think it should be too complicated
Hi guys,
Basically I am trying to selectively restore my Boss' Touch Pro, I just want to get the email settings and e-mails across to the new phone he has. I have searched through the registry and the files trying to find where the account settings are held but alas I have had no luck. Does anyone have this nugget of information?
I need to transfer the actual emails and the e-mail account settings.
Use PIM backup to get the e-mails easily (also will get contacts, speed dials, txts etc etc - but you can select what to backup / restore)
E-mail account settings can be dragged out of registry Like this But what e-mail settings do you need? normally things like that are easier to just re-input if its only a 1 off occurence.
A quick look through the mail account settings should give you all the login info you need (except the password)
ok, thats cool, I reckon I can handle that. I actually want any and all e-mail settings because the amount that my boss wants me to install new roms for him to try out means that I don't want to keep re-inputting his details into the phone. I would ideally want all information in sepperate restorable cabs or reg entries. problem with the backup software I am using is that it takes all of the software as well, so when I restore it to a newly flashed phone it restores all the crap from the previous phone...tre frustrating.
and yeah, this is a strange problem, I personally stick with a single firmware instead of jumping about...but I'm not the boss
If you're gonna be flashing roms, check out UC (in the hacking thread) or shashmi. Both should let you personalise the "post flash" install so you get the device back to how you like it quickly & easily.
I have an O2 XDA Orbit2 - Unfortunately the screen is frozen and it is stuck at the message 'Several incorrect passwords have been entered. To continue password entry, enter 'a1b2c3''. I am unable to enter anything.
I have tried both a soft and hard reboot but the screen simply returns to the above message.
I have tried Active Sync and have been able to retrieve my tasks (200+) and contacts (2,500+). I am NOT however able to sync and retrieve my diary (dating back to 2001). I really don't want to lose my diary if possible as it contains birthdays, important dates, etc. I am also able to browse my Xda and copy all files back to my laptop including PIM.VOL. The only file
I can't copy is CEMAIL.VOL (I think that's it's name) which it says is locked. I believe PIM.VOM contains my encypted diary - I opened using NOTEPAD although encypted I can make out one or two entries.
I have tried the following without success:
(1) I have tried to install Mymobiler but it won't connect to the Xda.
(2) I have tried upgrading Windows Mobile Device Centre to the latest version for Windows7 with no success. I still can't sync my calendar.
(3) I have visited the O2 shop who were no help.
(4) I have tried a hard reboot. I thought I would then be able to copy the PIM.VOL back to the Xda. As noted I can't perform a hard reboot.
I don't know what to do. Can you help? I have read lots of posts on the XDA Developers site but haven't found a solution. I aren't very technical so anything about Flashing ROM (whatever that means), etc is lost on me.
Can anyone provide a solution to retriving my calendar data or can recommend a company in the UK who could help me. I don't care about the phone as I have an iPhone but as I say I really don't want to lose my calendar data.
Thanks for reading and hopefully being able to help me.
Simon