My AT&T Fuze display broke the other day. I managed to use MyMobiler to access the phone and back up (using Sprite Backup), and restore the backup on the new phone. The restore worked great, however, I now have a e-mail account on my e-mail tab that I cannot access to remove. If I go to my accounts, the account is not listed, so I cannot delete it. I also cannot access the inbox of the account.
Does anyone know how to remove this phantom account. It is a file or registry setting?
Thanks!
shmeggt said:
My AT&T Fuze display broke the other day. I managed to use MyMobiler to access the phone and back up (using Sprite Backup), and restore the backup on the new phone. The restore worked great, however, I now have a e-mail account on my e-mail tab that I cannot access to remove. If I go to my accounts, the account is not listed, so I cannot delete it. I also cannot access the inbox of the account.
Does anyone know how to remove this phantom account. It is a file or registry setting?
Thanks!
Click to expand...
Click to collapse
There is always a "phantom" one there, it is for outlook.
P.S. Good job with the my mobiler, you obviously searched unlike most noobs.
Welcome to XDA
You can get rid of it on your tf3d by connecting to you're computer via active sync, and unchecking the email box for what to sync.
I may not have explained this properly.
I am not referring to the Outlook default mail account.
On my old Fuze, I had an account setup to get my GMail. This worked great. When I backed up and restored on my new Fuze, this GMail account was still listed on the Mail tab, but I am unable to open the mailbox and this account is no longer listed under my mail accounts.
Any suggestions?
I've got the same issue. My 1st fuze got swapped out for a power issue it had. Did a full backup and restore with Sprite. The restore did NOT setup my alternate IMAP gmail accounts I had configured on the 1st one ... but I have the ghosts of them in TF3D tab. I can see all the accounts, and even flick through the email that was on the original unit at the time of the backup.
I've setup the accounts manually again, but now I have duplicate account appearances on the TF3D screen.
I tried reinstalling the Manila cab.
Tried removing, rebooting and re-adding the Email tab with Diamond TF3D config too. No effect.
Can't find any specific references in the registry for the email tab.
I posted a thread here too last week. Got one hit on it.
http://forum.xda-developers.com/showthread.php?t=457987
You need to delete cemail.vol. The file is locked while the phone is on, so you'll need to use Mortscript to delete it on boot.
http://forum.xda-developers.com/showthread.php?t=429784&highlight=cemail.vol+mortscript
Perfect!
Thanks for the point in the right direction!
I'm shocked that everyone is going through such effort to solve this problem when there's a program on the Sprite back up site that fixes the issue.
http://spritesoftware.crmdesk.com/a...earch=Search&area=0&criteria=0&sort=0&start=0
Though the article states it will delete all data, it didn't on my device. I was able to see my ghost IMAP account that would show up on the TF3D tab, but not in the messaging app itself.
I also use an AT&T Fuze
uh. . . maybe because no one Knew about it?
Thanks for the Link.
I have the same exact issue.. except I am using Sbp Backup ... but I think I'll try deleting the cemail.vol
I was also having a problem with 2 phantom email accounts in TF2D email tab after a backup - they were not shown in the accounts menu.
I used SKTools (Full Version) to scan all PIM information (actual heading 'Delete PIM information') which showed all accounts - highlight the phantom account/s, and then select 'delete account' from the action button.
All fixed - thanks all for the push in the right direction.
I am having the same phantom gmail account from a sprite backup on the fuze after getting rid of att bloat. I wish there was an easier way.
There is an easier way
Unzip the attached file to your device and run it. It will enumerate all accounts, even the hidden ones. You can choose to delete them or change settings. Whatever you need.
Hope this helps!
not working for me
Not sure what I am missing, but I see no option for deleting an account, only Repair, from the Feb 3 09 mailAccountRepair attachment. When the "busy circle" starts after selecting Repair, it does not finish (at least in 30 sec). Whether I Quit or not before soft reset, no changes are present. Any help appreciated.
HTC Touch Pro (Sprint), ROM 1.03, Nov 2008
Yes, please help. I have my work outlook (activesync) account that I want on there. I have to other email accounts (ie pop) that I want to delete and I can find no way to do it. HTC Touch Pro.
Thanks!
I had the same issue you're having, after exchanging my first Fuze out due to a problematic screen. When I restored the backup on to my new Fuze, I had the same ghost accounts. What I simply did was a hard reset, then when I ran Sprite I deselected the box that restores backed up emails. The restore went without a hitch, then I went into outlook and simply recreated my email accounts. After a couple minutes, I had all the email back.
Easiest way? Prolly not, but it worked for me.
winnebago said:
Unzip the attached file to your device and run it. It will enumerate all accounts, even the hidden ones. You can choose to delete them or change settings. Whatever you need.
Hope this helps!
Click to expand...
Click to collapse
It sure did! Thanks.
winnebago said:
unzip the attached file to your device and run it. It will enumerate all accounts, even the hidden ones. You can choose to delete them or change settings. Whatever you need.
Hope this helps!
Click to expand...
Click to collapse
perfect thank you so much!!!
Worked great thanks!!!
Thanks so much this totally fixed this irritating problem!
Related
Hi
Something went wrong while restoring a backup using Sprite Backup, and it only partially restored my email accounts. In the TF3D interface, the accounts are visible. But as soon as I tap an email to open it in the WM email program, I directs me to the main Messaging screen. In that screen the email accounts do not show op.
When I try to re-add the account under the same name, I get an error saying the account already exists. I've looked in the registry and file structure to see where WM6 stores mail account information, but was unable to find it.
Does anyone know which files or registry keys I need to delete to make sure all traces of the email accounts are gone?
why don't you try to do a restore again?
Xtreme XL said:
why don't you try to do a restore again?
Click to expand...
Click to collapse
The backup was from when I was running a different rom, that's why it's not working the way it should.
I had the same problem. I wrote simple MortScript.
Delete "\cemail.vol"
Click to expand...
Click to collapse
Place a shortcut to this script to a \Windows\Startup folder and reset. It will have a brand new cemail.vol file when everything boots up. Don't forget to delete the shortcut, or you'll have a brand new cemail.vol every time you boot. It would delete email and sms/mms. After that you can restore your mail one more time.
Problem is in your Sprite Backup and unmark some fields with registry restore ( manual mark fields ). After second restore everything was ok.
Thanks! that fixed it
Perfect fix!
Thanks
I used MortScript to solve the problem. The disadvantage to this is that it wipes out your Txt message history and all your e-mail accounts... all things considered, I'm very happy with this solution.
One thing that tripped me up: When you edit a file in Mobile Word and save it as a text file, it will put a .txt extension on the file, no matter how you tell it to save it. You cannot fix this with File Explorer built into WM6. You will need to either edit the file name with Total Commander or through your computer (via Activesync).
Same Issue
Same issue here, but please How do I write the Mortscript? Any Step by Step guide? This is practically new to me. I just copied what you wrote above into word and create a .txt file?
The ghost email ( 1) on my tab is so annoying
Check out other thread
http://forum.xda-developers.com/showthread.php?t=460772&page=2
used SKTools to remove account
Hi,
this is my first post here but hopefully I can help in this case.
I have had also a problem with my unwanted mail account (WM6.1, TF3D).
This is what I found a while ago. Please take a look at the link below:
http://dsaxman.com/mobile/how-to-delete-an-email-account-on-windows-mobile-6-1/.
I did like an author recommends and it helped! Simple solution, without digging in windows registry.
how do i make a mort script?
do i just put it in a txt doc?
thanks
akp42 said:
Check out other thread
http://forum.xda-developers.com/showthread.php?t=460772&page=2
used SKTools to remove account
Click to expand...
Click to collapse
Thank you All!
I used the mailAccountRepair file from this thread to do the repair, then I was able to see it in the winmo email and delete it.
thanks all!!
I used the mailAccountRepair file and fix it!!!!!!!!!!!1 Thanks!!!!!!!
Hello,
My Outlook Mobile Account Info has been corruptet in some way.
The email accounts, sms shows fine, is not visable when starting Messaging.
When I search with PIM manager the accounts are there and when I try reinstalling SEVEN it tells me I have reached the limit of number off accounts.
I am trying to locate the files where the account info is stored and associated emails to delete these and start over again.
Can anyone help with file name and location or if there is a tool available.
I found mailaccountrepair posted on xda but it didn't work. What I really think is the best way is youst to find the files and delete them.
Many thanks,
Hakan, Linkoping, Sweden
Hi. Do you happen to have WM6.1? It seems there is a known problem & Microsoft released a patch:
http://support.microsoft.com/kb/958639/en-us
"This behavior occurs because the e-mail account details are corrupted when the Windows Mobile 6.1-based device does not connect to the SMTP server."
Otherwise your best bet might be to backup what you can & do hard reset which should fix the problem but unfortunately you'll need to restore all your settings/stuff which shouldn't be too bad using activesync or a backup/restore tool like PPCPimBackup (both of which I've done numerous times from muckin up my phone so bad it wouldn't work or simply migrating to a new phone.)
If you are set on trying to recover what you got now, I think some email stuff is stored under:
My Device\windows\Messaging (I think text files of your messages & attachments)
MD\Application Data\Volatile (?)
MD\MAPI (empty on mine)
Sorry I can't say for sure what all is where & exact purpose but maybe it will head you in the right direction. I recall coming across registry entries for Messaging & MAPI too but it has been awhile. Yell if you want me to dig out my registry editor & look but again hopefully I got you started.
Hope that helps.
Bill
Thanks a million.
I ended up restoring from a fairly recent backup however I am a bit worried for it to happen again.
I am not sure if my problem was because of the known issue you mention. When researching it I also found that the patch wasn't very stable:
http://blogs.msdn.com/outlook_mobile/archive/2008/11/12/wm-6-1-smtp-fix-released.aspx
Anyway, a restore solved the problem for now!
Happy hollidays, Hakan
Hi guys,
Basically I am trying to selectively restore my Boss' Touch Pro, I just want to get the email settings and e-mails across to the new phone he has. I have searched through the registry and the files trying to find where the account settings are held but alas I have had no luck. Does anyone have this nugget of information?
I need to transfer the actual emails and the e-mail account settings.
Use PIM backup to get the e-mails easily (also will get contacts, speed dials, txts etc etc - but you can select what to backup / restore)
E-mail account settings can be dragged out of registry Like this But what e-mail settings do you need? normally things like that are easier to just re-input if its only a 1 off occurence.
A quick look through the mail account settings should give you all the login info you need (except the password)
ok, thats cool, I reckon I can handle that. I actually want any and all e-mail settings because the amount that my boss wants me to install new roms for him to try out means that I don't want to keep re-inputting his details into the phone. I would ideally want all information in sepperate restorable cabs or reg entries. problem with the backup software I am using is that it takes all of the software as well, so when I restore it to a newly flashed phone it restores all the crap from the previous phone...tre frustrating.
and yeah, this is a strange problem, I personally stick with a single firmware instead of jumping about...but I'm not the boss
If you're gonna be flashing roms, check out UC (in the hacking thread) or shashmi. Both should let you personalise the "post flash" install so you get the device back to how you like it quickly & easily.
I updated my FUZE to the new ROM. Before doing that I used Sprite to backup everything except for System Data (and my memory card).
After the update I used Sprite to restore everything. Among that was the contents of my imap email account. However when I went into the Inbox, there was no email account so I could not open or access of the old messages that I can scroll through on the email page. I tried to create an email account but it told me there was already an account with that name (it seems like there is, but I can't access it).
I did a master reboot to clear everything out and before I restored from Sprite, I created the email account again. But when I did the restore, the same thing happened as before.
I know I can deselect email in the restore options but doing that means that it doesn't restore any SMS/MMS messages which I want.
Where is the email account data? Somewhere in the registry? If so, where? After I do a restore, would it be safe for me to find that account data and delete it so I can create it for real? I don't want to keep any of that old email.
Thanks.
Well here's what you should do. Restore your Sprite backup.
Download and install "PIMBackup" and do a full backup with it.
Go into the registry and delete the email account from HKLM/Software/Microsoft/Inbox
Reboot
Check your Message app to see if the email account is gone. Set it back up.
Restore your stuff from PIMBackup. Ditch Sprite
Sprite backups are great but restore lots of stuff. Sprite has the ability to restore bugs and bad registry keys. PIMBackup JUST backs up the information therefore it is the best and even works across multiple flashes without screwing anything up. I actually set up an XML file to load on first boot using UC (most custom roms use this) that sets up my Email account automatically, then a simple PIMBackup restores everything back.
player911 said:
Ditch Sprite
Click to expand...
Click to collapse
Maybe a little excessive! but Player is right, Sprite is no good for restoring after flashing a new rom (use pimbackup).
Sprite is great for backing everything up, hard reset, restore - exactly the same so its great for trying new settings, software etc etc.
I didn't want to confuse anything here but I actually did use PIM (I've used it for regular backups and migration for over a year). I used it before using Sprite. But after doing a restore, my device became EXTREMELY slow, to the point where it took roughly 5-10 seconds to open up a single txt msg. So I did a master reset and then did a restore from Sprite (which is what brought me here).
If I restore from Sprite again (and it will give me that phantom email again), think I can just delete the reg key? Would it delete the contents of this invisible Inbox? Should it have any negative effects?
Thanks.
Can you delete the reg key - yep!
will this remove the contents of the ghost account - i dont think so, but the account wont exist, so you shouldnt be able to get to these messages
Any negative effects? - almost certainly! but not from removing the spurious reg key. Using sprite to backup, then changing the rom, then restoring sprite will almost always leave some annoying, odd or unusual behaviour. Simply because when you changed the rom, you changed (a few) what reg keys are required and what they are called (mail accounts generate a unique guid when you create them, which is where the ghost account has probably come from)
Restoring a pim backup avoids this, as it simply puts the database info back on - leaving windows to worry about reg keys etc - i'm not sure why it was so slow before, maybe trying again & a couple of soft reboots could help - or maybe the pim backup is screwy, try making a new one.
Good luck!
FWIW, when I updated the ROM I did as the HTC website instructions say and did not choose to backup any system data in Sprite (they say this avoids copying the registry).
So anyway, what will delete the contents of the ghost account?
Or maybe I'm thinking about this the wrong way - maybe instead of deleting the contents of that ghost account, would I be able to create a new account through the registry? Or rename a (real/functional) account in the registry? (when I have the ghost account and try to create an account with the same name normally, it tells me the account exists...even though it kinda doesn't)
I think the problem I am having with PIM seems to be too many message. I say this because the number of messages goes up for a long time and that's when it takes forever to load messages. I found that it settles down after a few hours but even then it still takes about 2-3 seconds to open a single txt msg.
Thanks.
Is there a tool that allows the saving and restoration of mail account settings.
Would save some time after a hard reset.
Try app Microsoft My Phone!!
You can use Makisu to store your mail settings in an xml file and use Sashimi to restore your settings after flashing.
http://www.winmo-experts.com/
MAMeingast said:
You can use Makisu to store your mail settings in an xml file and use Sashimi to restore your settings after flashing.
http://www.winmo-experts.com/
Click to expand...
Click to collapse
I agree, I used the same method and I can restore the mail from zero to configured in 2 seconds
anhphe076 said:
Try app Microsoft My Phone!!
Click to expand...
Click to collapse
Where do I find that Sync Point! Possible that in the German Version it is missing?
Niker84 said:
Where do I find that Sync Point! Possible that in the German Version it is missing?
Click to expand...
Click to collapse
You can't backup your e-mail with MyPhone? Or are you looking for an extra option to sync e-mail setup information? AFAIK MyPhone will not only save your e-mails but your account information as well! But I'm not a big fan of MyPhone (it always messes up syncing with my PC), so I'm not sure.
YAAAAY! My 1000th post!
I have contacts, calender, tasks, sms, favorites, photos, videos, music, documents and storage card. Nothing more...
SPB backup does the trick for me!
I like the fact you can pick and choose what you can restore from a previous backup, hence if there where anything conflicting you can leave it out!
Awesome piece of kit!
spb backup can backup/restore the email-setting and/or just the emails?
That's a good question! +1
Yes it does!
spoogedemon said:
spb backup can backup/restore the email-setting and/or just the emails?
Click to expand...
Click to collapse
When I first got it I wasn't sure but sure enough, After a hard reset and a full back up everything (and I mean everything) was back to how it was! great piece of kit!
Only thing I had a problem was had a couple of errors with SPBtv but still seemed to work fine.
So I Can confirm it will back up:
Registry
Mail accounts
Wifi settings/configurations
mail (both sms & email)
Bookmarks in Opera
and so the list goes on..
One word of warning, when it asks if the time is the same as on your phone, you need to make sure it is as only made that mistake once
Phone kept glitchin away till my next hard reset...
No long term damage done tho so all is good!
Well worth the money personally!
Is there no simple tool to back-up and restore only email account settings?
No tool? ;D
Okay. Wherre are the mail account settings stored.
Eg accounts and server settings?
SPB Backup works for me.
SPB Backup
I installed SPB backup and had a play.
There is no option for backing up just mail settings.
Do I need to perform a system backup or email backup? Note I don't care about the emails, I just want the account settings.
When I do a restore does it give me more options?
you could use provisional xml to backup email only. It's a bit complicated but after you do it once you'll get the hang of it.
Not interested in the email.
After a flash I find it a pain having to re-setup my email accounts (3). Would be cool to just restore the settings only. They all sync via Exchange and IMAP so no need to backup.
Provisional XML backs up the settings, not the emails themselves
Thanks McKenna
Followed these instructions
Thanks for posting you guys, Complete noob to this,
1. So I install vinny's app ( Storage Card )
2. Copy & Paste Shogunmarks files to pc
3. Edit xml files to include my info
4. Copy to same folder as 1. on ppc.
5. After Hard reset just run Vinnys app.
from
http://forum.xda-developers.com/showthread.php?t=362684