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So I guess I'm the only idiot that's dropped his Fuze... Well maybe not the only, but the first that dropped it in such a way to not cause any (visible) physical damage, but enough to make the phone inoperable. Fair enough, I can accept the Dunce cap for this one.
The Phone works, receives calls/messages, even sync's with Activesync. Just one problem, The screen is black. The backlight turns on, but no image is displayed. Not even any of the boot screens. Sounds work, I sync'ed up all my data, everything seems fine, except for the screen.
So here is my Dilemma: Is there anything I can do to fix the phone? Or Am I going to have to re-flash the device to factory settings and try to call att/htc to get a replacement for a device that "just stopped working"?
I'd rather fix it myself just to avoid dealing with the carrier/manufacturer, but if that's my only option than so be it. Please Advise.
Thanks for any advice in advance.
You can try MyMobiler:
http://www.brothersoft.com/mymobiler-116759.html
But there might be something to accept/allow on the cellphone itself to see the screen. So maybe you can navigate to something on your phone to get it to work. Other than that, I have no idea.
Good luck, maybe reflashing doesn't seem like too bad of an idea.
sell it to me, its broken
Happened to my Kaiser, screen was white though, rather than black.
Take all the data off you can with MyMobiler and reflash a stock rom. Should still be covered under warranty. I did the exact same thing with my Kaiser.
Flashed the standard ATT upgrade rom, brought it in to warranty replacement and said the screen randomly turned white.
In and out in a few minutes with a new Kaiser. He made me keep my old battery back.
Because it is a problem where no physical damage is apparent, it will be difficult for them to determine if it is simply a manufacture defect where the screen went bad or if it is user accidental.
I actually dropped my Fuze for the first time last night (or this morning, I dont recall). My best friends girlfriend clothelined me while I was texting and the phone went flying, back fell off and battery chucked out. Slid across the ground for a bit. A tiny dent in a corner and some nice scratches on the stock screen protector, other than that A-okay. Invisible shield helped quite a bit ^.^
(I use invis body shield and stock screen protectors, the IS is a strange texture and too grippy for a screen protector)
I have dropped my Touch PRO about 5 times to tarmac while getting out from the car but nothing happened yet
do you have insurance on the phone? if you do, then its covered otherwise it is unfortunate.. all new phones, especially ppc's I insure with my local SF insurance.. that is the rule.
tvos
Scrtcwlvl said:
Happened to my Kaiser, screen was white though, rather than black.
Take all the data off you can with MyMobiler and reflash a stock rom. Should still be covered under warranty. I did the exact same thing with my Kaiser.
Flashed the standard ATT upgrade rom, brought it in to warranty replacement and said the screen randomly turned white.
In and out in a few minutes with a new Kaiser. He made me keep my old battery back.
Because it is a problem where no physical damage is apparent, it will be difficult for them to determine if it is simply a manufacture defect where the screen went bad or if it is user accidental.
I actually dropped my Fuze for the first time last night (or this morning, I dont recall). My best friends girlfriend clothelined me while I was texting and the phone went flying, back fell off and battery chucked out. Slid across the ground for a bit. A tiny dent in a corner and some nice scratches on the stock screen protector, other than that A-okay. Invisible shield helped quite a bit ^.^
(I use invis body shield and stock screen protectors, the IS is a strange texture and too grippy for a screen protector)
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Click to collapse
Same exact thing happened to me minus the clothesline. Landed on the corner, back and battery popped out, powered it back up and black screen of death. Didn't want to wait till tomorrow to get it replaced but oh well, I'll be even more careful than I already am with it. I just need to reflash it to the stock ROM/SPL now. Thankfully I still have my Tilt as a backup.
tvos said:
do you have insurance on the phone? if you do, then its covered otherwise it is unfortunate.. all new phones, especially ppc's I insure with my local SF insurance.. that is the rule.
tvos
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Click to collapse
I do have insurance, when they offered it at the Store I almost said yes before the rep finished explaining it. So I'll just reflash it to a stock ROM/SPL and get it replaced tomorrow.
If you guys have the fuze through AT&T then you can get warranty replacements quite easily as long as there isn't obvious physical damage suggesting user abuse, ie no crushed screens, liquid damage, etc.
Someone here might suggest that this is unethical abuse of the warranty exchange system, but I will vehemently disagree! Cell phones should absolutely be able to withstand occasional drops from pocket level to concrete, as this is a quite common occurence. Hell, my laptop was designed to be able to take a fall from a table top.
So I would suggest you call AT&T and tell them your screen just stopped working one day. Say you've done a hard reset and everything else they'll suggest you try, and they'll send you a refurb in the mail with a box to send yours back in. I would suggest reflashing the stock rom and spl before returning, though.
BTW, if I were to guess about the cause for the inoperable screen, it would be that the lcd connector came loose in the jolt from the fall. So if for some reason warranty exchange isn't an option, perhaps you could venture into the guts of your device and try firmly reseating the connector...
Does anyone have this slight problem? When pressing down at the bottom of the phone near the search symbol you hear a cracking sound? It looks like there is loose space.. hard to explain but it is annoying me, good enough reason to go back tmobile store and get a new replacement?
i have slight movement in that corner, makes a creek slightly but not a crack.
I also have this on my current phone. Mine is bad and with a couple of other issue I have a replacement coming today. My worry is the problem is with the back cover and if they send the warranty replacement without the back cover it will not fix the issue.
However if I get a perfect device and this is the only issue I might try to put something in the case to fill or tighten up this area and I can live with that.
I have similar issue. I just don't feel it solid.
If I push at any side of the phone, I will hear the light cracking sound.
I put some tape on the cover. No more creaking
pictures?
I get annoyed when I press the touch button, I hear the creaking noise.
damn.
idavid_ said:
I put some tape on the cover. No more creaking
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The creaking on my Sensation is more towards the middle-right. Really annoying.
Got my thoughts and results on the issue here:
http://forum.vodafone.co.uk/t5/HTC-Sensation/The-creak/td-p/815521
wow another problem i dont have
I didn't at the start to be honest, just one day when I went to the local Voda store to get a new sim and I started feeling it, either way gone with the new back, or gone with the old back and lots of sticky labels.
Will be nice to have a scratch free back up down the line I guess.
there's a thread about that here somewhere. my first one had it, my current one doesn't
I had a cracking sound near the corner. However, I removed the cover and put it back on and it's dead silent. There is still some movement possible but no sound anymore. The phone I currently have is quite good only there is a scratch on the back of my screen so I have to return it. I really hope I get a good phone back.
henrik.dk said:
pictures?
I get annoyed when I press the touch button, I hear the creaking noise.
damn.
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Here are the pictures. Very simple, just put several layers of tape where the creaking is.
Sent from my HTC Sensation Z710e
I did the same. Fixed it
Weird thing was I never had this problem when i got the phone...
I'm just going back to the t-mobile store and exchange it for a new one.. i wonder if they would give me a new one right off the bat~
my previous unit had the same issue, and i hated it. i returend it prompltly and my current one is perfect, nice & tight.
I went to the store today, They just exchanged my back cover and its working perfectly now =)
great to know. I will ask the store to have it changed.
xuni89 said:
Does anyone have this slight problem? When pressing down at the bottom of the phone near the search symbol you hear a cracking sound? It looks like there is loose space.. hard to explain but it is annoying me, good enough reason to go back tmobile store and get a new replacement?
Click to expand...
Click to collapse
You could give the place where your phone has been assembled, it could help identifying possible faulty batches.
f.
I added a couple of small pieces of thin foam tape inside the case near the bottom corners. Snug as a bug, and no more creaking
My wife has a brand new Infuse 4g, stock rom, not rooted. Everything works fine except that every once in a while while in a call, the screen will go black (proximity sensor) but will not come back on when pulled away from her face. Even hitting the power button will not bring it up. This has happened when answering a call too. She'll accept the call, and the screen will immediately go black. It doesn't happen all the time, and appears very random. She has it in a Ballistic HC case. The problem has never occurred out of the case, but that isn't to say it won't. Any idea what the problem could be? Anyone else out there having the problem that can attribute it to the case? I'm willing to cut the screen protector out of the case (at least the part over the sensor) but don't want to if it's not the problem. Thanks in advance for any possibilities.
lordmorphous said:
My wife has a brand new Infuse 4g, stock rom, not rooted. Everything works fine except that every once in a while while in a call, the screen will go black (proximity sensor) but will not come back on when pulled away from her face. Even hitting the power button will not bring it up. This has happened when answering a call too. She'll accept the call, and the screen will immediately go black. It doesn't happen all the time, and appears very random. She has it in a Ballistic HC case. The problem has never occurred out of the case, but that isn't to say it won't. Any idea what the problem could be? Anyone else out there having the problem that can attribute it to the case? I'm willing to cut the screen protector out of the case (at least the part over the sensor) but don't want to if it's not the problem. Thanks in advance for any possibilities.
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Click to collapse
Never heard that problem but i did that on my iphone 4 otterbox fixed the issue
Sent from my SAMSUNG-SGH-I997R using XDA Premium App
If she has the first gen Ballistic then she needs to return it to ATT and get a second gen case for free. They had problems with the first gen. There is a number on the edge of the case that will tell you if she needs it or not. It is very small writing and should say C-02 if it says C-01 then she has the older version case and needs the new one that says C-02. I went and got another one as i had the C-01 case and the side buttons made it do weird things. The new case works flawlessly.
I looked and it appears this one is the c-02. The Ballistic rep said they weren't experiencing problems with this. My wife cut away the clear piece that covered the proximity and light sensor and the problem is gone. I would have rather not had to go that route, but it is what it is. I'm just happy it works now.
I'vd had my TF700 for about 2 weeks now. When I first got it, there was little to none screen edge clicking. But now, entire top edge of the screen clicks when I gently press it. I am not pressing it hard at all to make the screen click. I have no other issues with the infinity. I thought about returning it for a new one, but I've read so many other defects such as no update issue, light bleeds, dead pixels, etc. So I called Asus customer service and explained the situation. They said it was normal for gorilla glass to have a little "flex" and make a sound. But they also said that if the screen was separating, then I should return it.
Now, I read couple of threads about this issue, but I don't know whether I have the flex problem or the screen separation issue.
Should I return it?
seolyang said:
I'vd had my TF700 for about 2 weeks now. When I first got it, there was little to none screen edge clicking. But now, entire top edge of the screen clicks when I gently press it. I am not pressing it hard at all to make the screen click. I have no other issues with the infinity. I thought about returning it for a new one, but I've read so many other defects such as no update issue, light bleeds, dead pixels, etc. So I called Asus customer service and explained the situation. They said it was normal for gorilla glass to have a little "flex" and make a sound. But they also said that if the screen was separating, then I should return it.
Now, I read couple of threads about this issue, but I don't know whether I have the flex problem or the screen separation issue.
Should I return it?
Click to expand...
Click to collapse
If any edge of your screen is raised up higher than the rest of the edges, it would possibly indicate a problem. There seem to be two types of problems--one is where an edge is raised that seems to relate to an overtightened screw under that particular area that is actually pushing up on the screen in that place. According to people on the ASUS Nexus 7 forum, this can often be resolved by removing the back and loosening or readjusting the tightness of the appropriate screws. The other problem may possibly have to do with adhesive failure...some have said heating the screen and using something to weigh it down has helped;
Please note: I do not advocate using any of these measures. You should leave all such repairs to the professionals. This is just an FYI. See the Nexus 7 forum for more information.
if your going to post something with the title like *official* at least include the official statement like the email you got their word from ...
if its clicking to where you can hear it over the background noise you are usually in then yes return it. but mine i have to hold my ear up to in a quiet room to hear and since everything else is nice, i wont return in. its a risk because screen bleed and mushy volume rocker would bother me even more lol
Thread closed, i don't understand why you created a double-thread
I wanted to create this topic because I am curious and because I see many people asking if this phone isn't too fragile or has QC issues. I believe that the people with problems are the vocal minority but the best way to find out is to have a poll.
So, have you found any faults or is your device right as a little (Xperia) ray of sunshine?
You can select more than one option.
1st phone: defective camera (purple noise)
2nd phone: USB flap misalign when closed
3rd and current phone: so far so good
My first phone's screen had an area in a line from top to bottom, right of centre that had no touch sensitivity. The area was about .5 cm wide.
I couldn't touch anything on the line or drag anything across it.
I contacted Amazon.co.uk and they sent me a new one right away. They also let me hang onto the defective one until the replacement arrived without charging me.
Awesome! thanks for the replies so far! Please keep them coming!
My phone is perfect. The USB flap is a teeny tiny bit, like a fraction of a milimeter, misaligned but the seal is intact, I do not intent to take my phone into the pool anyway and thought it was pointless to go through the hassle of returning an otherwise flawless phone for something half of my friends can't see when I point it out. My carpenters eye is ridiculously accurate so meh.
The back glass scratched a few hours after removing cover. Ive only has the phone for 2 days and Bell wont take it back with damages. The phone has only ever been in my otherwise empty pocket...
Anyone else experiencef this? I thought both were gorilla glass.
I don't think the back is as scratch resistant as the front, as I too have very minor scratches on the back, using front and back tempered glass protects now.
My unit only has a slight annoyance which is the headphone jack is wobbly. It has about less than 1mm of wiggle room. I can see a gap between the metal body and the Jack. The Jack works perfectly currently.
Don't know if it's worth bringing to the Sony store, or to just seal it with some super glue or something. :/
Took some underwater pictures at the aquarium, thought it'd be cool.
Sending my phone into Sony to get a warranty replacement today.
xxquicksh0txx said:
Took some underwater pictures at the aquarium, thought it'd be cool.
Sending my phone into Sony to get a warranty replacement today.
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Click to collapse
I assume water got in?
hanime said:
I assume water got in?
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That's what I'm assuming. I could also hear air bubbles when squeezing my device... :/
It worked fine for a while, I even rinsed it off in the sink after exposing it to the water. (It was fresh water, but there were fish in it) No more than 6 inches submerged for like 30 seconds. Was going through the pictures and the touchscreen just stopped working.
xxquicksh0txx said:
That's what I'm assuming. I could also hear air bubbles when squeezing my device... :/
It worked fine for a while, I even rinsed it off in the sink after exposing it to the water. (It was fresh water, but there were fish in it) No more than 6 inches submerged for like 30 seconds. Was going through the pictures and the touchscreen just stopped working.
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In reality, from what I have read, some are not waterproof out of the box. So sad to hear this when Sony advertised this phone as waterproof. Before submerging, did you try the water test via software (pressure sensor)?
hanime said:
In reality, from what I have read, some are not waterproof out of the box. So sad to hear this when Sony advertised this phone as waterproof. Before submerging, did you try the water test via software (pressure sensor)?
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Yes(Although I don't really think the test proves the waterproofness), I had also had it completely submerged for 10 minutes when I bought the device.
xxquicksh0txx said:
Yes(Although I don't really think the test proves the waterproofness), I had also had it completely submerged for 10 minutes when I bought the device.
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This really sucks because there is no way we can tell if it is waterproof until we really submerge it. I am going to avoid submerging mine at all cost.
Hi
I had some problems with this new phone.
1: no nfc working
2: horizontal section from 9 to 177 of the touchscreen doesnt work properly
So i get a third replacement by SFR (in France) and I think I get a fully working Z3.
I love the advertisement of Sony for ils Z3 in France : demand perfection (exigez la perfection)!
I've had 2 copper Z3's. First one, front glass shattered whilst in my front left pocket, nothing else in the same pocket. I've carried all my phones in the same manner and never had an issue. Also had the pink spot issue.
Second phone has 2 stuck pixels.
I really like the phone. They just don't like me
Got a replacement from T-Mobile, the camera button seems to be stuck.. Only works like 20% of the time. Instead of feeling like a dual stage button, it's just a single press with no tactile feel.
When in the camera app it either does nothing, or is stuck trying to focus repeatedly.
Has the same issue with the glass coming up on the back as well. Definitely feels and sounds as if adhesive it being "pulled apart" per se.
Also, the flaps seem to be a little mis-aligned.
My T-Mobile must have gotten a bad batch...
If you have a misaligned usb flap, will replacing the flap with a spare one fix it or is it an issue with the frame?
First one I got in store, noticed the power and volume up buttons were stuck and wouldn't click, the next one's speakerphone didn't work, now this one's camera button is stuck and doesn't have the two stage shutter and can't take photos in the stock app. I still prefer the phone over any other currently out.
Edit: I got mine through t-mobile.
UPDATE: The camera button has come unstuck and works fine now, though it does get a little stuck still.
Two display/screen issues :
- Screen burn-in all the time : status bar and home button more particularly. I strongly suspect a defective screen : I send my Z3 back to Sony, and they did... a software update ! I'm kind of curious about what they did exactly because my phone was completely updated. Of course, it didn't solve anything...
- Strange parasite lines surrounding text lines. Probably a software issue. I'm waiting Lollipop to see what it gonna do on my phone.
Sent mine in for a screen repair in the USA. Its a d6603 international version that is rooted and an unlocked boot loader stock. They just informed me that they cannot fix due to it not having the correct software and it not being a US phone.