I'vd had my TF700 for about 2 weeks now. When I first got it, there was little to none screen edge clicking. But now, entire top edge of the screen clicks when I gently press it. I am not pressing it hard at all to make the screen click. I have no other issues with the infinity. I thought about returning it for a new one, but I've read so many other defects such as no update issue, light bleeds, dead pixels, etc. So I called Asus customer service and explained the situation. They said it was normal for gorilla glass to have a little "flex" and make a sound. But they also said that if the screen was separating, then I should return it.
Now, I read couple of threads about this issue, but I don't know whether I have the flex problem or the screen separation issue.
Should I return it?
seolyang said:
I'vd had my TF700 for about 2 weeks now. When I first got it, there was little to none screen edge clicking. But now, entire top edge of the screen clicks when I gently press it. I am not pressing it hard at all to make the screen click. I have no other issues with the infinity. I thought about returning it for a new one, but I've read so many other defects such as no update issue, light bleeds, dead pixels, etc. So I called Asus customer service and explained the situation. They said it was normal for gorilla glass to have a little "flex" and make a sound. But they also said that if the screen was separating, then I should return it.
Now, I read couple of threads about this issue, but I don't know whether I have the flex problem or the screen separation issue.
Should I return it?
Click to expand...
Click to collapse
If any edge of your screen is raised up higher than the rest of the edges, it would possibly indicate a problem. There seem to be two types of problems--one is where an edge is raised that seems to relate to an overtightened screw under that particular area that is actually pushing up on the screen in that place. According to people on the ASUS Nexus 7 forum, this can often be resolved by removing the back and loosening or readjusting the tightness of the appropriate screws. The other problem may possibly have to do with adhesive failure...some have said heating the screen and using something to weigh it down has helped;
Please note: I do not advocate using any of these measures. You should leave all such repairs to the professionals. This is just an FYI. See the Nexus 7 forum for more information.
if your going to post something with the title like *official* at least include the official statement like the email you got their word from ...
if its clicking to where you can hear it over the background noise you are usually in then yes return it. but mine i have to hold my ear up to in a quiet room to hear and since everything else is nice, i wont return in. its a risk because screen bleed and mushy volume rocker would bother me even more lol
Thread closed, i don't understand why you created a double-thread
Related
Hey,
I was just curious, has anyone had a problem with the call/home side of the navigation panel raising slightly on your Touch Pro? I haven't dropped the phone at all, yet this started to occur after 2-3 days of having the phone, I'm tempted to take it back, but when I make a call, it simply pops back down. If it becomes a reoccuring problem I'm definitely going to take it back to Sprint; however, before doing so I was just wondering if anyone else had this issue, simply so I can label it as a manufacturing defect, not carelessness, which I'm sure Sprint will immediately think. Thanks in advance for any help, guys/gals.
Greg
I have had this problem. It started to really annoy me so i took it back to bb, plus the way mine was sticking out i felt that some type of dust or debris would get stuck inside the phone.
Well I'm glad to know I'm not the only one who experienced this problem, I have reason to believe it might have been caused when I took off the plastic coating originally on the front face of the phone, and the adhesion to those keys raised it a bit, cause I know I haven't dropped it at all. Thanks for the reply though.
I have this weird issue i have only just noticed. In the middle of my screen, there is almost a perfect rectange of slightly discoloured, rainbowy effect on the screen. It is right in the centre of the screen, and goes to aout 1cm from the edge the whole way round.
Its like the digitizer has detached or pushed up against the screen. I cant remember doing anything to it. And if i run my finger over it, the rainbow effect moves/follows my finger then snaps back to the rectangle (kind of like when you have a bubble under a screen protector).
Also the area under this spot is slightly less sensitive and seems to be giving the odd random input.
Do you rekon this would be covered under warranty? I cant remember doing anything to the screen, and the fact is so pefectly placed in the middle of the screen.
Hey,
Mine does this as well... It's a perfect rectangle, and only visible in strong (especially flourescent) light. Can't notice any differences in input though. Interested to see what people think, and if it's a common problem. Can't remember any incident that could have led to this, I take care of my phone.
In case it helps, it's a UK Vodafone Touch Pro, with the latest HTC WWE ROM.
I have had a similair effect but not a perfect rectangle. somewhere mid screen slightly to the right I had a bubble of rainbow colour. I actually thought it was underneath the screenprotector so i bought a new one to change it. To my surprise the bubble was still there but internally.
I used to have my phone with the protective leather thingy in my jeans. I decided to take it out for a while. And what do you know. after a day the bubble dissapeared. I then put it back in my jeans and checked every hour. The bubble came back. So i'm guessing pressure on the glass internally or something.
Nowadays I dont carry it around in my tight jeans anymore. I use the protective leather that came with it and put it in my jacket pocket instead.
Edit: It has all the attributes xternal listed. The bubble that is.. less responsive random input rainbow following finger. In my case it has been due to pressure on the screen from my tight jeans. Yours might be something else though...
thanks for replies guys, sounds identical to what i have. i thought it was screen protector too, took it off to clean and noticed it was below. wasted blue, i was almost about to edit my post to include exactly what you said about flourescent light.
maybe it has happened from being in my tight jeans, strange that wasted blue and i have the same sized area though.
i have a fuze.
Mine is the Htc Touch Pro from HI, KPN Netherlands.
Xternal i would suggest you don't keep your phone in your jeans for a while and see if the bubble dissapears. Might take a few days at first. just put it in your jacket or something. If it dissapears you know what it is. I don't think this will fall under warranty. if it sticks regardless of pressure you might get warranty...
Oeh i just remember. If the backlight is out you will see a blacker than black dot on the screen where the bubble is supposed to be. if the light goes on its rainbowy fluorecent.
Thanks King, i have taken the protector off and will keep it out of my pocket. The pattern is the same if the backlight is on or off. Id post a photo, but its really hard to get it to show up in a photo.
Im of the opinion now that as you say, the digitizer is pushed against the screen, not detached. Hopefully it pops back
Hey guys.. same issue for a lot of people
It is something like this:
http://contactus.htc.com/Download.aspx?TicketID=396548&ReplyID=2&FileName=IMGP6088.jpg
Look at what HTC told me:
New Response From [ Cathy (Malaysia Support (Tech)) ]
Dear xxxx,
We regret to inform you that based on our warranty policy, we can not provide you the free repair on this issue.
If the touch window having some rainbow mark, it is caused by extra force enter to the touch window and it is under user misused. Thus, there is no Warranty Provided.
Thanks.
Best regards.
HTC
After some rants:
Thank you for contacting HTC. With reference to your query, we understand you are upset for this issue. But according to the HTC warranty policy, the LCD is not covered by warranty. Please check the attachment for HTC warranty policy. For the "newton rings" issue, we recommend you send it to service center to replace the LCD. Thanks.
HTC
Some consolidation of threads:
//forum.xda-developers.com/showthread.php?t=439410 - Diamond Screen
http://forum.xda-developers.com/showthread.php?t=475294 - TP and HD screen
http://forum.xda-developers.com/showthread.php?t=504899 - Sprint
http://forum.xda-developers.com/showthread.php?p=2934571#post2934571 - TP
Thanks for the help guys, I'll try keeping it out of my jeans pocket for a while. Sounds like this "newton ring" problem in the other therads though. I'd tried replacing the screen protector as well before, but no joy there. Might need to try to get a replacement (took out insurance on it), but guess I'd need to flash back to the carrier ROM.
Anybody know how good Vodafone UK's insurance is about newton rings?
Just read kingpinda's post again, when my backlight is off I can still see the rings, so doesn't sound like the same problem. I'll still try it though, thanks.
I don't have a G2X yet, but I wonder if an owner who has some LCD bleed might want to try this out and report any results.
Screen bleed is a pretty common problem across LCD's. I don't think it's so much of a manufacturing defect as it is due to shifting during transport etc. All that has to happen is a corner of the screen gets too far or too close to the back light behind it. The screens tend to shift around a bit in their casing.
A common fix on regular LCD monitors is to massage the area of the bleed with medium or firm pressure. This can move the screen enough to reduce bleed.
Not sure if this would work on a glass-surface device like the G2X but it's probably worth a shot. Also try massaging with pressure *behind* the phone, not just on the front glass.
Ipad 2 seems to be having some bleed issues as well, and some owners report that slight twisting of the entire device corner-to-corner can re-seat the screen in the proper position and reduce bleed. Be careful with this one, but again, might be worth a shot to apply some twisting pressure.
Not recommending that anyone does this who isn't comfortable and ok with the possible consequences! But... as I live in Canada and want a G2X, it would be a lot easier to know that this sort of thing might fix the bleed than it would be to attempt returning it to the USA or an ebay reseller.
Please keep the "ARE YOU CRAZY?!" replies to a minimum... if you don't want to do it then simply don't do it.
dasbin said:
I don't have a G2X yet, but I wonder if an owner who has some LCD bleed might want to try this out and report any results.
Screen bleed is a pretty common problem across LCD's. I don't think it's so much of a manufacturing defect as it is due to shifting during transport etc. All that has to happen is a corner of the screen gets too far or too close to the back light behind it. The screens tend to shift around a bit in their casing.
A common fix on regular LCD monitors is to massage the area of the bleed with medium or firm pressure. This can move the screen enough to reduce bleed.
Not sure if this would work on a glass-surface device like the G2X but it's probably worth a shot. Also try massaging with pressure *behind* the phone, not just on the front glass.
Ipad 2 seems to be having some bleed issues as well, and some owners report that slight twisting of the entire device corner-to-corner can re-seat the screen in the proper position and reduce bleed. Be careful with this one, but again, might be worth a shot to apply some twisting pressure.
Not recommending that anyone does this who isn't comfortable and ok with the possible consequences! But... as I live in Canada and want a G2X, it would be a lot easier to know that this sort of thing might fix the bleed than it would be to attempt returning it to the USA or an ebay reseller.
Please keep the "ARE YOU CRAZY?!" replies to a minimum... if you don't want to do it then simply don't do it.
Click to expand...
Click to collapse
I just tried and I will say that the places that I had it originally did not get fixed or seem to be any dimmer than before which would have been nice... My bleeding is not that bad anyway...
However, the first time i twisted the phone a bit i noticed some more bleeding in the upper left of my phone (portrait directional) before i twisted it back to normal...
Good idea, but i would not recommend anything until we have some concrete evidence of it really working to fix ORIGINAL problems
lol this is not a fix and NEVER was a fix... you cant "massage" a LCD tv.... and a phone is no different gorilla glass or not it will NOT reset the screen.... good attempt at trying to find a solution but the bleeding isnt from the screen being out of place... its from poor manufacturing...
some bleeding is expected with LCD technology ... but not as bad as ive seen on some peoples ..... let alone on a 4" screen... but w/e if you have full brightness and are in a dark room then you must be blind.....
I wouldn't do it because you have to disassemble and it may void the warranty; in addition, you may break the LCD if you apply too much force.
If the bleeding/backlight leak is bad, just send it back and exchange.
nate420 said:
lol this is not a fix and NEVER was a fix... you cant "massage" a LCD tv....
Click to expand...
Click to collapse
Yes, you can. I fixed all bleed from my Acer 26" lcd by doing exactly this. I could see and feel the panel noticeably creaking back as I did it.
dasbin said:
Yes, you can. I fixed all bleed from my Acer 26" lcd by doing exactly this. I could see and feel the panel noticeably creaking back as I did it.
Click to expand...
Click to collapse
I've done the same, actually.
It made it a lot worse on mine. Good, though, as I plan to exchange it.
Profondo_Rosso said:
I've done the same, actually.
Click to expand...
Click to collapse
well i never herd of "massaging" a tv to fix it but i wouldnt do it to my 52" samsung cuz the manual states DO NOT PUSH FIRMLY ON SCREEN WHEN CLEANING so i dunno how it would work without taking it apart and "pushing the screen" back to the right spot...
let alone i got a 3 year warranty from best buy on it.. and if i crack it open AT ALL it voids so no thanks if anyone does this and it works on a phone i will be awed....
AND you shouldnt have to push the screen on ANYTHING to fix it... it should come correctly assembled in the first place....
just my .02 tho
I actually did fix my girlfriends bleeding with some massaging....Worked for me..
alnova1 said:
I actually did fix my girlfriends bleeding with some massaging....Worked for me..
Click to expand...
Click to collapse
what you did there. . .
I tried the massage but it doesn't work. I have very bad light bleeding from the top corners, and if I squeeze hard enough on top and bottom of the phone, it's a little better, but as I release my hands, everything goes back to normal, very bad looking darks colors. I'm exchanging it.
When my LCD screen started bleeding, I just put a bandaid on it
Asus bleeding
dasbin said:
Yes, you can. I fixed all bleed from my Acer 26" lcd by doing exactly this. I could see and feel the panel noticeably creaking back as I did it.
Click to expand...
Click to collapse
I have heard of this a lot. Massaging the LCD. I too am looking to fix a laptop screen. I heard before to massage the back of it, what side did you do? No one here who was successful mentioned if they did it to the front or back so I figured I'll do as you did? Thanks any help much appreciated!
My iPhone 5 is bleeding, pushed on it gently and it only made the black blotch spread. I don't recommend this
I was wondering that if these two flaws goes together. If dust can go under screen -maby there is a too big of a gap between parts and the touchscreen connection isnt good etc. Personally I dont have neither one and my phone sits in my pocket all-day-along. So fill in the poll (if I manage to put it in) and lets see if there is something to see.
If you keep your phone so the dust problem is unlikely to appear, please DO NOT answer the poll because this would skew the results.
I think they could be linked since I only got bad touchscreen when my dust contamination level rose from 1 spec of dust to 3 and a batch on the right side. Immediately the next day I felt the touchscreen become unresponsive.
Although that day when I first spotted the increase of dust amount in the screen, touchscreen worked as intended. I only started experiencing lazy touchscreen the day after that.
Maybe somehow specs of dust get "electricized" and affect the touchscreen operation?
I don't see how this could be affected by dust, as the touch layer is glued to the glass, while the lcd is just a screen which displays stuff dust doesn't come through the touch layer. I think it's due to static buildup in the phone.
Edit: also i got the faulty touch screen issue after a week, but it disappeared again, and now i don't have it anymore
Miguel- said:
I was wondering that if these two flaws goes together. If dust can go under screen -maby there is a too big of a gap between parts and the touchscreen connection isnt good etc. Personally I dont have neither one and my phone sits in my pocket all-day-along. So fill in the poll (if I manage to put it in) and lets see if there is something to see.
If you keep your phone so the dust problem is unlikely to appear, please DO NOT answer the poll because this would skew the results.
Click to expand...
Click to collapse
No, it's not linked
I have my sensation in puch always when not in use, and there is no dust/any other stuff that could go into phone.
When I got my first sensation it had some dust or dirt whatever under the screen already, they replaced it in few days, now I have this new and it took 2weeks for something to get under there again.
Going to return/replace this again soon.
not good, not good at all!
I queryed htc about that and they answered that return/replace it at the shop, and that what the sop did nice and fast.
I wanted to check if my phone was s-on or s-off so I booted into bootloader (alas, it was s-on), but after I rebooted back into normal mode, touchscreen returned back to normal. No more touchscreen issues.
Very strange, I will be testing it further.
So, my screen broke yesterday.... yay....
Story behind it: I picked it up from its stand like Ive done a million times before, and the screen just shattered in the upper-left corner.
My educated guess is that the frame wasnt correctly assembled, and its been pressing the glass in such a way the glass eventually couldnt take it anymore.
And of course the place I bought it from says physical damages isnt covered by the warranty -.-
I should point out that, despite my mods on the charger/usb adapter/etc, my tablet has never been opened.
So now I have a tablet with cracked screen, which Ive always been extremely careful with, with people telling me they wont fix it under warranty...
It wouldve been fine had it not been for the 3 cracks covering the screen on the left side.
Thankfully the cracks on the touch-area are not all the way through, so at least I can use the tablet just fine.
Anyway, the question I wanted to ask...
Has anyone else had their screen crack/shatter for no reason?
Im kinda pissed off at the moment, both at ASUS for making such a fragile unit, and at the company refusing to fix it.
Goatshocker said:
So, my screen broke yesterday.... yay....
Story behind it: I picked it up from its stand like Ive done a million times before, and the screen just shattered in the upper-left corner.
My educated guess is that the frame wasnt correctly assembled, and its been pressing the glass in such a way the glass eventually couldnt take it anymore.
And of course the place I bought it from says physical damages isnt covered by the warranty -.-
I should point out that, despite my mods on the charger/usb adapter/etc, my tablet has never been opened.
So now I have a tablet with cracked screen, which Ive always been extremely careful with, with people telling me they wont fix it under warranty...
It wouldve been fine had it not been for the 3 cracks covering the screen on the left side.
Thankfully the cracks on the touch-area are not all the way through, so at least I can use the tablet just fine.
Anyway, the question I wanted to ask...
Has anyone else had their screen crack/shatter for no reason?
Im kinda pissed off at the moment, both at ASUS for making such a fragile unit, and at the company refusing to fix it.
Click to expand...
Click to collapse
Have you contacted Asus about this? If you can, get really good pictures of the corner, showing the cracked glass and the outer housing. You might get a better response by showing that the glass broke but theres no damage to the housing, more or less providing pictures that it wasnt dropped. Just because im sure every phone/tablet company has heard every possible lie when people drop their phone or tablet and say "it just happened while sitting on a table". Not saying you did, just giving an example for why customer service sucks for physical damage.
That is a bit scary because I do notice that on mine there are sections where I can push in the glass slightly with a little pressure, so a tiny gap area, showing that it isn't fully housed properly. It's nothing noticeable or annoying.. but if my screen shatters D:
Almost always they claim it isn't covered i should make photo's of it like said before and sent them to asus yourself.
If they say its your own fault then i should check i you can repair it yourself
The screen for it is over here
http://www.screencountry.com/index.php?section=products&model=EEE%20Pad%20Transformer%20TF101&brand=ASUS
They also tell you through youtube how too fix your transformer
For all i know of reading on forums you also need a screen digitizer
You can check out this website
http://www.asusparts.eu/index.php?cPath=66920_222155_222301
They have a whole lott of parts for transformers
Good luck with finding a solution too your problem
batjuh said:
Almost always they claim it isn't covered i should make photo's of it like said before and sent them to asus yourself.
If they say its your own fault then i should check i you can repair it yourself
The screen for it is over here
http://www.screencountry.com/index.php?section=products&model=EEE Pad Transformer TF101&brand=ASUS
They also tell you through youtube how too fix your transformer
For all i know of reading on forums you also need a screen digitizer
You can check out this website
http://www.asusparts.eu/index.php?cPath=66920_222155_222301
They have a whole lott of parts for transformers
Good luck with finding a solution too your problem
Click to expand...
Click to collapse
If only asus parts had more pics to understand which was which
Sent from my Transformer
They refuse to fix it... Ive just bought a car as well so I cant afford to send it in for repair, or buy a new screen and fix it myself.
I guess I'll just have to live with it for now.
Its not that annoying, it looks like theres a hair on the screen (yes, Ive blown on it several times forgetting its a crack lol).
Its no biggie if it doesnt get worse, except its not really as mobile as it used to be
Im just afraid it will break even more if I so much as look at it lol.
Thing O Doom said:
That is a bit scary because I do notice that on mine there are sections where I can push in the glass slightly with a little pressure, so a tiny gap area, showing that it isn't fully housed properly. It's nothing noticeable or annoying.. but if my screen shatters D:
Click to expand...
Click to collapse
Thats how mine was, except I couldnt push the glass. There was no flex at all, which only sortof confirms that theres been a pressure on the glass. Ive always had a bit of flex on the right hand side though.
I should point out that now when the pressure is gone, theres a slight flex on the screen on the left side as well now.