Database Info

Is my nexus 5 camera broken?

My nexus camera seems to be broken. The lens constantly moves and shifts around, making non stop clicking. I can't take videos because doing a simple pan results in a shakey video that jumps up down or shakes sideways.
Has anyone else experienced this with their nexus? Is this a hardware problem or the camera focus issue people are talking about? Because this is really bad, worse than just getting unfocused photos..
Edit: I'm thinking my image stabilization is picking up wrong input and trying to correct the lens for no reason resulting in the constant shifting.
From my understanding IS is either working or not, so if the OIS controller was broken I'd get no image stabilization, so it could be software (not just the camera app, something in the internals of the system)
Does anyone have an idea what is wrong and how to fix this?

Is the cell repair shop using oem products to replace?
Sent from this crappy Nexus 5

furou said:
My nexus camera seems to be broken. The lens constantly moves and shifts around, making non stop clicking. I can't take videos because doing a simple pan results in a shakey video that jumps up down or shakes sideways.
Has anyone else experienced this with their nexus? Is this a hardware problem or the camera focus issue people are talking about? Because this is really bad, worse than just getting unfocused photos..
Edit: I'm thinking my image stabilization is picking up wrong input and trying to correct the lens for no reason resulting in the constant shifting.
From my understanding IS is either working or not, so if the OIS controller was broken I'd get no image stabilization, so it could be software (not just the camera app, something in the internals of the system)
Does anyone have an idea what is wrong and how to fix this?
Click to expand...
Click to collapse
sounds like a hardware defect, RMA it ASAP! my OIS is working GREAT during videos...i also dont have any clicking or anything. everythign is smooth and in focus. exchange that bad boy ASAP.

turdbogls said:
sounds like a hardware defect, RMA it ASAP! my OIS is working GREAT during videos...i also dont have any clicking or anything. everythign is smooth and in focus. exchange that bad boy ASAP.
Click to expand...
Click to collapse
I 100% agree with this. Mine is completely clean with no problems - no sounds or anything.

Broken camera :(

Hi guys....
My camera don't focus (and I hear a buzzy sound near the camera, very loudly). The mobile phone vibrates when is trying to focus. I've tried restarting the phone, hard resetting with no solution. I've recorded some videos, look:
I ordered a replacement phone (I've dealt with warranty) Have I done well? Or should I repair it in a store? I don't want this: http://imgur.com/a/ey7kl

from your video, it looks as its focusing fine(a few things were to close to focus on, yes too close is bad). but the lens is a little dirty. about the sound, its not supposed to make any. have you dropped or hit your device?

The lens it's completely clean and of course, was too clouse but I could focus that distances. No hit or drop

you don't use touch to focus, do you? am autofocus shot will give you a general focus over everything, but touch to focus will focus on exactly what you want, and a cleaner better focus.

simms22 said:
you don't use touch to focus, do you? am autofocus shot will give you a general focus over everything, but touch to focus will focus on exactly what you want, and a cleaner better focus.
Click to expand...
Click to collapse
When I open the camera app, the phone vibrates and sounds (like a motor bike), it's autofocus but I can't focus manually. Don't focus
I phoned Google this morning and next week I'll recieve another phone but T.T I'm afraid

JD250 said:
When I open the camera app, the phone vibrates and sounds (like a motor bike), it's autofocus but I can't focus manually. Don't focus
I phoned Google this morning and next week I'll recieve another phone but T.T I'm afraid
Click to expand...
Click to collapse
if its still not focusing, an exchange is the best option. but try touching to focus anyways.

simms22 said:
if its still not focusing, an exchange is the best option. but try touching to focus anyways.
Click to expand...
Click to collapse
I've just tried to focus but the phone vibrates and sounds.
Are Google exchanges fine?

JD250 said:
I've just tried to focus but the phone vibrates and sounds.
Are Google exchanges fine?
Click to expand...
Click to collapse
yes, google is extremely good about exchanges, especially if there is a physical problem, like the camera.

simms22 said:
yes, google is extremely good about exchanges, especially if there is a physical problem, like the camera.
Click to expand...
Click to collapse
Thank you so much simms22. You're great. I told you that the phone didn't fallen but of course some times the phone fallen. A month ago, the phone crashed very hardly but no scratches in screen (Ringke Fusion, I love you) and any problems. In fact I have many photos taken after that hit. Since that day I had a lot more careful and no more drops.
So the reason why the camera doesn't work I don't think it's a fall :fingers-crossed:

Please ask questions in the Q&A section
Thread moved

well, it could have loosened something with that fall, then only later it could have completely loosened or broken the rest of the way. but thats only an opinion, as its a possibility.

Is Lense flare a common hardware problem?

Here in China, was about to buy the phone.
I have seen several reviews mentioned the lense flare issue.
wondering whether this is a software problem or a hardware issue. Will it be fixed sooner or later?
Appreciate your comments.

Seems likely to be hardware related. I have only seen it once or twice and it has to be in the perfect lighting arrangement to really see it. I think it is being blown way out of proportion, it isn't anywhere near as bad as the internet would have you believe.

JAYNO20 said:
Seems likely to be hardware related. I have only seen it once or twice and it has to be in the perfect lighting arrangement to really see it. I think it is being blown way out of proportion, it isn't anywhere near as bad as the internet would have you believe.
Click to expand...
Click to collapse
Thank you dude for the detailed info

bush911 said:
Here in China, was about to buy the phone.
I have seen several reviews mentioned the lense flare issue.
wondering whether this is a software problem or a hardware issue. Will it be fixed sooner or later?
Appreciate your comments.
Click to expand...
Click to collapse
I've never seen it happen on my pixel and I take a lot of photos. Any camera will show flare if you're shooting towards the light... even my $4k DSLR..

bush911 said:
Here in China, was about to buy the phone.
I have seen several reviews mentioned the lense flare issue.
wondering whether this is a software problem or a hardware issue. Will it be fixed sooner or later?
Appreciate your comments.
Click to expand...
Click to collapse
I've seen it often but it doesn't look too bad. I'll attach a picture where it's caused by the backlight of my computer screen

I can reproduce it in certain conditions. For example, I can reproduce the halo on my phone when the light source is facing the opposite direction of the camera and I angle the camera precisely the right away. Aside from that, I've never had it affect any photos unless I'm intentionally trying to get it do so to see what's causing it. I've never had it show up in any of my outdoor photos yet.

It is definitely blown way out of proportion by people on the internet, IMO. It doesn't really happen to me unless I'm shooting right at the sun or a bright light source (which is kind of a bad way to take photographs in general anyway).

I have received my blue Pixel yesterday and thought that Google possibly did something to fix it and didn't expect my unit to have this. An hour ago, I was trying the camera out and was in the kitchen. When the light source was on left from me, then halo appeared, tilting/moving the phone closer towards the left(to the light), then halo started to diminish and after 15-20 degrees it was no longer affecting the shot. The halo thing is easy to spot and user is just able to turn a little and have a perfectly nice shot. I am personally not concerned about this unless the issues would be very severe and would appear in multiple angles. I think the back glass panel could be the issue.

Well noted, thank you guys for your response. will try to buy one from goole, ship to USA, then transfer to China.

Rear camera focusing problem

Hi to all!
I'm experiencing a weird issue with then main rear camera, not the wide one...and the problem is that the camera most of the times refuse to focus properly the scene, resulting in a blurry photo.
As you can see on the attached photos, i've just taken a random shot opening the camera app, touch to focus and then shoot...with a blurry one.
Then...i've done a weird thing: just tapped with my fingers close to the camera lens, taken another shot...and then camera focused properly the scene...
I've cleared cache of the camera app, reset settings of camera app...went into safe mode and taken many other shots...with the focus problem that was present on two of almost 6/7 shots...
The phone it's less than a month old...and taken a little hit near my desk, but nothing dangerous or dramatic...could be this the cause?
Anyone can help?

I am also facing focus problems
When trying to focus nearby subjects it won't focus at all. Tried testing it alongside an S10 and the S10 got into focus without any effort, but my S10e did not even properly focus objects 10cm away. Wonder if it is a software issue or a hardware one.
--anx-- said:
Hi to all!
I'm experiencing a weird issue with then main rear camera, not the wide one...and the problem is that the camera most of the times refuse to focus properly the scene, resulting in a blurry photo.
As you can see on the attached photos, i've just taken a random shot opening the camera app, touch to focus and then shoot...with a blurry one.
Then...i've done a weird thing: just tapped with my fingers close to the camera lens, taken another shot...and then camera focused properly the scene...
I've cleared cache of the camera app, reset settings of camera app...went into safe mode and taken many other shots...with the focus problem that was present on two of almost 6/7 shots...
The phone it's less than a month old...and taken a little hit near my desk, but nothing dangerous or dramatic...could be this the cause?
Anyone can help?
Click to expand...
Click to collapse

gokulpoovalliyil said:
When trying to focus nearby subjects it won't focus at all. Tried testing it alongside an S10 and the S10 got into focus without any effort, but my S10e did not even properly focus objects 10cm away. Wonder if it is a software issue or a hardware one.
Click to expand...
Click to collapse
In my experience, close objects was focused properly...but distant objects/scenes/landscapes was absolutely like an oil paint...completely distant from what advertised by Samsung and tested in many and many reviews.
Seems like an hardware issue, i really don't think it depends by a software glitch...

--anx-- said:
In my experience, close objects was focused properly...but distant objects/scenes/landscapes was absolutely like an oil paint...completely distant from what advertised by Samsung and tested in many and many reviews.
Seems like an hardware issue, i really don't think it depends by a software glitch...
Click to expand...
Click to collapse
Having the same issue with an S10E bought in Australia.
Tried everything: clear cache and reset app, even a full reset did not work.
I've just installed the June's update and the touch focus is no go.
Have you had any improvements since you've posted this issue?

cusack said:
Having the same issue with an S10E bought in Australia.
Tried everything: clear cache and reset app, even a full reset did not work.
I've just installed the June's update and the touch focus is no go.
Have you had any improvements since you've posted this issue?
Click to expand...
Click to collapse
Yes.
Simply had to return the phone to Samsung repair center and asked for a replacement.
They tried first to repair the camera, which obviously didn't worked, then gave me a new phone.
End of story. As I expected, an hardware issue.

--anx-- said:
Yes.
Simply had to return the phone to Samsung repair center and asked for a replacement.
They tried first to repair the camera, which obviously didn't worked, then gave me a new phone.
End of story. As I expected, an hardware issue.
Click to expand...
Click to collapse
Do you know if Samsung tried to change the camera module or the hardware problem is elsewhere ?
I've left the country where I bought it and I'm pretty sure there is no international warranty, so my only option is to buy a new cam module.

cusack said:
Do you know if Samsung tried to change the camera module or the hardware problem is elsewhere ?
I've left the country where I bought it and I'm pretty sure there is no international warranty, so my only option is to buy a new cam module.
Click to expand...
Click to collapse
Yes, they've tried to change camera module at first, but the problem isn't there, I think there was something related to the mechanism of the automatic lens aperture which maybe it's not only depending by the camera module (don't know if I was clear on that).
But, honestly, for a phone oly 15 days old, they just have to change the phone, not try to repair and maybe try again before the replacement.

--anx-- said:
Yes, they've tried to change camera module at first, but the problem isn't there, I think there was something related to the mechanism of the automatic lens aperture which maybe it's not only depending by the camera module (don't know if I was clear on that).
But, honestly, for a phone oly 15 days old, they just have to change the phone, not try to repair and maybe try again before the replacement.
Click to expand...
Click to collapse
Thank you for this invaluable info.
Cheers
:good:

Camera mechanism very rattly, anyone else?

My camera is really rattly and doesnt secure in the closed position!
Its ****ing disgusting of a sound when I put in down on a table, is this normal?
Really kills ALL fun I can have with this device

Mine seems pretty OK. No rattling when I control the camera.

There might be some quality control issues. I've seen a few mention rattling but most say theirs is fine. So with that in mind it sounds like you risk having to RMA the device when you get it.

My camera was rattling too if I did not use the Quick Control Button to retreat the camera regularily because the camera is hitting the case even when shaking it.
I fixed it by placing a strip of duct tape under the camera and now it is silent.

The same problem with my flipcam.

Mine works fine.

Dasswable said:
My camera was rattling too if I did not use the Quick Control Button to retreat the camera regularily because the camera is hitting the case even when shaking it.
I fixed it by placing a strip of duct tape under the camera and now it is silent.
Click to expand...
Click to collapse
I was thinking into a similar direction... Good to hear this works.

facepalm lol

Dasswable said:
My camera was rattling too if I did not use the Quick Control Button to retreat the camera regularily because the camera is hitting the case even when shaking it.
I fixed it by placing a strip of duct tape under the camera and now it is silent.
Click to expand...
Click to collapse
Duct tape on a phone? 2019.?
No thanks

My camera is firm and doesnt rattle, it does make some noise when the camera moves but thats to be expected I think.

Well, it seems as if it's going to be a crap shoot whether you get one that rattles or not? Too risky unless we get way more reviews saying that it doesn't rattle.

jaseman said:
Well, it seems as if it's going to be a crap shoot whether you get one that rattles or not? Too risky unless we get way more reviews saying that it doesn't rattle.
Click to expand...
Click to collapse
Difficult to say with such a small sample size.
Could be 1%, 5%, 20%, 50% or 90% with issues. The quality control might get better or the mechanism might just have that bad yields. So right now we have to assume it's either a small number of devices or first batch problems. I find it hard to believe they'd bring a device to market with glaring issues. You never know though.

T I find it hard to believe they'd bring a device to market with glaring issues. You never know though.[/QUOTE said:
Ummm, ever hear of the Galaxy fold???
Click to expand...
Click to collapse

jaseman said:
Ummm, ever hear of the Galaxy fold???
Click to expand...
Click to collapse
Yes and it isn't comparable.
This is a quality control issue from the factory. I haven't heard anyone say it started rattling later (nor does it seem there would be time to start breaking the device through regular use unless it's sensitive and starts rattling from dust and debris).
The Fold worked fine at the factory and testing in a controlled environment did not reveal the fragility of the design. Otherwise we may as well bring up Note 7 too. That's also a design flaw.
Since not all models rattle it isn't necessarily a design flaw but one of quality and yields. Of course Asus is welcome to make a statement on what causes the issue.

Mine also rattle when put down on table and same with just tapping the screen. Otherwise it is good. Weird that no review mentioned this, not even tech tablets. If the phone didn't cost 570 euro, but 250 euro I would not mind, but I'm going to return it, it is unacceptable for the price.

Mine doesn't rattle when closed, but also doesn't open fully. It sits at a slight angle when open, so I have to press "volume up" for a second to straighten it. As far as I can see there's no calibration tool for camera angle. This might help solve both problems.

Mine rattle to
the camera opens a little whenever I was fast walking with the phone in my pocket or when I wear lose pants but I fixed it by adding 2 strips of tape behind the camera :/
I found out that the rattle is coming from the hinge at the side where the volume buttons are

picked it up from table https://youtu.be/QcbjNwhLVIE ...
EDIT:
To clarify - this is how it always is, but it happens - lets say once a day - camera just get _more_ loose by itself. I will create another video how it is all the time (it is still pretty bad in quiet environment) - but it will be harder to catch with one hand holding camera phone.

evlo said:
picked it up from table
...
Click to expand...
Click to collapse
Can other users of this phone confirm if it is a faulty unit or it is "normal" behaviour? Camera module seems to be wonky and loose, not firmly closed/locked. No reviewers mention this problem.

Mine moves a little bit too.
And 2 strips of tape help. I'm fine with it.