Camera mechanism very rattly, anyone else? - ASUS ZenFone 6 (2019) Questions & Answers

My camera is really rattly and doesnt secure in the closed position!
Its ****ing disgusting of a sound when I put in down on a table, is this normal?
Really kills ALL fun I can have with this device

Mine seems pretty OK. No rattling when I control the camera.

There might be some quality control issues. I've seen a few mention rattling but most say theirs is fine. So with that in mind it sounds like you risk having to RMA the device when you get it.

My camera was rattling too if I did not use the Quick Control Button to retreat the camera regularily because the camera is hitting the case even when shaking it.
I fixed it by placing a strip of duct tape under the camera and now it is silent.

The same problem with my flipcam.

Mine works fine.

Dasswable said:
My camera was rattling too if I did not use the Quick Control Button to retreat the camera regularily because the camera is hitting the case even when shaking it.
I fixed it by placing a strip of duct tape under the camera and now it is silent.
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I was thinking into a similar direction... Good to hear this works.

facepalm lol

Dasswable said:
My camera was rattling too if I did not use the Quick Control Button to retreat the camera regularily because the camera is hitting the case even when shaking it.
I fixed it by placing a strip of duct tape under the camera and now it is silent.
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Duct tape on a phone? 2019.?
No thanks

My camera is firm and doesnt rattle, it does make some noise when the camera moves but thats to be expected I think.

Well, it seems as if it's going to be a crap shoot whether you get one that rattles or not? Too risky unless we get way more reviews saying that it doesn't rattle.

jaseman said:
Well, it seems as if it's going to be a crap shoot whether you get one that rattles or not? Too risky unless we get way more reviews saying that it doesn't rattle.
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Difficult to say with such a small sample size.
Could be 1%, 5%, 20%, 50% or 90% with issues. The quality control might get better or the mechanism might just have that bad yields. So right now we have to assume it's either a small number of devices or first batch problems. I find it hard to believe they'd bring a device to market with glaring issues. You never know though.

T I find it hard to believe they'd bring a device to market with glaring issues. You never know though.[/QUOTE said:
Ummm, ever hear of the Galaxy fold???
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jaseman said:
Ummm, ever hear of the Galaxy fold???
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Yes and it isn't comparable.
This is a quality control issue from the factory. I haven't heard anyone say it started rattling later (nor does it seem there would be time to start breaking the device through regular use unless it's sensitive and starts rattling from dust and debris).
The Fold worked fine at the factory and testing in a controlled environment did not reveal the fragility of the design. Otherwise we may as well bring up Note 7 too. That's also a design flaw.
Since not all models rattle it isn't necessarily a design flaw but one of quality and yields. Of course Asus is welcome to make a statement on what causes the issue.

Mine also rattle when put down on table and same with just tapping the screen. Otherwise it is good. Weird that no review mentioned this, not even tech tablets. If the phone didn't cost 570 euro, but 250 euro I would not mind, but I'm going to return it, it is unacceptable for the price.

Mine doesn't rattle when closed, but also doesn't open fully. It sits at a slight angle when open, so I have to press "volume up" for a second to straighten it. As far as I can see there's no calibration tool for camera angle. This might help solve both problems.

Mine rattle to
the camera opens a little whenever I was fast walking with the phone in my pocket or when I wear lose pants but I fixed it by adding 2 strips of tape behind the camera :/
I found out that the rattle is coming from the hinge at the side where the volume buttons are

picked it up from table https://youtu.be/QcbjNwhLVIE ...
EDIT:
To clarify - this is how it always is, but it happens - lets say once a day - camera just get _more_ loose by itself. I will create another video how it is all the time (it is still pretty bad in quiet environment) - but it will be harder to catch with one hand holding camera phone.

evlo said:
picked it up from table
...
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Can other users of this phone confirm if it is a faulty unit or it is "normal" behaviour? Camera module seems to be wonky and loose, not firmly closed/locked. No reviewers mention this problem.

Mine moves a little bit too.
And 2 strips of tape help. I'm fine with it.

Related

Squeaky build quality near USB port?

If I push on the plastic between the USB & 3.5mm jack, that portion moves & squeaks. It's very little and so far the only real problem I've had with the phone, but it's driving me crazy. It rarely does it through normal use but now I find myself pushing it all the time. If you push in the same area does your phone do the same thing?
Fortunately, there is no real reason to press there unless you enjoy the squeaking sound.
mmas0n said:
Fortunately, there is no real reason to press there unless you enjoy the squeaking sound.
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"Doctor, Doctor, my arm hurts when I do this!"
"Then stop doing that."
Haha yes I see your points. I did mention, however, that I do push it through normal use occasionally. Most of the time I am just doing it as a Pavlovian response.
Just humor me for a moment, do you guys get the same response when pushing?
More of a creaking than a squeaking, but yes. There really doesn't feel like there is much movement though and the phone still feels solid.
Thought i was the only one, noticed it once when i was plugging in my USB, not really a cause for concern
Seems like a common issue, I've had two now and both were like that. First one was a little worse.
Sent from my Nexus S
dls5375 said:
Seems like a common issue, I've had two now and both were like that. First one was a little worse.
Sent from my Nexus S
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Yeah, there's a slight squeak/creek on mine as well just to the left of the USB port.
I don't think this is Nexus S specific, however, because the same creak in nearly the same spot existed on my MT4G. Which makes me wonder if this is by design somehow... then again, the tear down on iFixit doesn't reveal anything of note in that location.
No creaking here, even when I hold it right next to my ear and try to get it to squeak.

Does it sound like your Camera lens (flash) is loose when shaking the phone?

it sounds like when shaking the phone something is loose around the area of the back camera and/or flash light.. hard to pinpoint exactly where the sound is coming from but it really sounds like it's coming from around the camera.. if you jiggle the phone in your hand you can clearly hear this sound like something inside the phone is banging around...
aliensquale said:
it sounds like when shaking the phone something is loose around the area of the back camera and/or flash light.. hard to pinpoint exactly where the sound is coming from but it really sounds like it's coming from around the camera.. if you jiggle the phone in your hand you can clearly hear this sound like something inside the phone is banging around...
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yup this slight tapping noise from the top where the camera is located or in that area, how strange.... now you have set my OCD off! lol
Never noticed it before, but my guess would be SIM, SDCard, or battery moving around. They can't make the spaces exactly the same size as what goes into them due to manufacturing tolerances, so it could be that there is a little extra space for one of them that allows it to wiggle around some.
no it's not the sdcard, battery or sim card.. it sounds like something inside the camera area.. like by the lens or the camera flash is jiggling around inside..
hold your phone, shake it a little bit and see if you hear anything around that area..
does anybody else have this sound?
Jerks
Now I will never stop hearing that. I have to return the phone.
Mostly kidding, yeah, I hear it. Forget about it.
okay so it sounds like all of these phones make that noise huh?
I dropped my phone the other day in the sink (opps)... and after that is when I first noticied this sound.. so I don't know if it was like that from day one and I never noticied or if because I dropped it that caused it to start happening and then I was anal about the phone being okay after I dropped it thus that's when I noticied this sound..
you guys ever drop your phones? or you hear this from day one?
I havent dropped my phone and i can hear the sound.oh well not a big deal
Sent From My VooDood Charge
so I guess this is just how all of these Droid Charge's are brand new..
imnuts said:
Never noticed it before, but my guess would be SIM, SDCard, or battery moving around. They can't make the spaces exactly the same size as what goes into them due to manufacturing tolerances, so it could be that there is a little extra space for one of them that allows it to wiggle around some.
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Mine does too. As far as tolerances goes, I was a machinest for 10yrs. I've made everything from hip/knee implants to car parts. If they wanted to make it fit better they could. I use to work with +/-0005. One human hair is about .005.
mechanical engineer here... I give my designs to machinists to make every day...
damn you have thick hair.. mine is only .002"
Hughes4123 said:
Mine does too. As far as tolerances goes, I was a machinest for 10yrs. I've made everything from hip/knee implants to car parts. If they wanted to make it fit better they could. I use to work with +/-0005. One human hair is about .005.
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Hughes4123 said:
Mine does too. As far as tolerances goes, I was a machinest for 10yrs. I've made everything from hip/knee implants to car parts. If they wanted to make it fit better they could. I use to work with +/-0005. One human hair is about .005.
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Well, while I agree with you about being able to make it better, you can't really compare machining tolerances to injection molding tolerances (which is how the bulk of this case was most likely made). There are a lot of factors that go into injection molding that you don't have to worry about with machining (draft angles for example).
Plus, they're making millions of these... the tolerances were probably created such that the probability of the parts not fitting together was reasonably low with respect to the price of each piece, so you can afford to scrap some units. Then there's the statistical variation from lot to lot, etc., etc., ad infinitum.
This is coming from experience in both areas. I'm a mechanical engineer who's designed both big honking machined metal parts and tiny intricate injection molded plastics.
In the end, they're only going to design and manufacture these parts as well as they need to. Sad truth.
true but regarding injection molding it's all how precise the mold is built... you build a mold right on the money, you get a part right on the money..
anyhow back on topic... I don't think it's the ejection molding, etc. that's making this noise.. it almost sounds like the camera lens or flash is lose or something inside the phone right behind the camera lens is moving around. I took the cover off and held the sd card, sim card, battery, etc. in place with my fingers, shook the phone and still hear this sound...
no big deal.. just a little annoying.. when you put the phone up to your ear to answer a call, etc. you can hear this rattling noise inside the phone..
I hear it too. I also hear a similar click, in the same area, when the phone boots up. no biggie though.
Sent from my SCH-I510 using XDA Premium App
aliensquale said:
mechanical engineer here... I give my designs to machinists to make every day...
damn you have thick hair.. mine is only .002"
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Heads up, you're going bald!
aliensquale said:
it sounds like when shaking the phone something is loose around the area of the back camera and/or flash light.. hard to pinpoint exactly where the sound is coming from but it really sounds like it's coming from around the camera.. if you jiggle the phone in your hand you can clearly hear this sound like something inside the phone is banging around...
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Its definitely the camera, once you activate the camera app the sound is gone if you trying wiggling it around again. Very strange.
droidxscott said:
Its definitely the camera, once you activate the camera app the sound is gone if you trying wiggling it around again. Very strange.
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so it must be something to do with the auto focus?
Hear it also!
Sent from my ADR6300 using XDA Premium App
Could be an orientation sensor, I remember a phone in the past use to have a tiny rattle to it and thats what it was.
you are right!!!! the sound goes away when you activate the camera app.. infact when you activate the camera app and hold the phone steady you can hear a single click noise from the camera... must be something with the focus, etc.
droidxscott said:
Its definitely the camera, once you activate the camera app the sound is gone if you trying wiggling it around again. Very strange.
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I hear it too in my brand new Charge. It works great, camera does too. I'm pretty sure it has to do with image stabilization, which is an option in our default camera app. Image stabilization in cameras typically mounts the image sensor on a little rig that can move around independently of the camera body, and has some means of stabilizing it (usually gyroscopes and/or servos). My guess is that Samsung somehow figured out how to make some compact system for providing image stabilization (maybe a magnetorheological fluid?) for such a tiny sensor. I can't really guess how it works, but it does seem to work quite well in producing crisp images.
The fact that the camera rattles slightly all the time except when you're using the camera app would certainly seem to confirm this.

Shaking noise from rear camera area

Hi!
So I've been using my Mi 4C for like one and a half month now. Since day one a noticed a shaking sound from the rear camera area whenever I put in on its back on a table or simply tap the area, is anyone experiencing the same? It is as if some part in the camera is moving a tiny bit, so it's not really effecting my use of the phone, it's more about if I should do something about it.
Im noticing the very same thing from day one. I thought it was just me having accidentally knocked the phone too hard to something, but since everything works without any issues, it doesnt seem to be the case.
robinstensson said:
Hi!
So I've been using my Mi 4C for like one and a half month now. Since day one a noticed a shaking sound from the rear camera area whenever I put in on its back on a table or simply tap the area, is anyone experiencing the same? It is as if some part in the camera is moving a tiny bit, so it's not really effecting my use of the phone, it's more about if I should do something about it.
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I honestly thought it was just mine! Also noticed it from day one. I think I saw a metal shield over the processor area in a teardown, I am pretty sure that it's the source of the noise as it is exactly the spot where the sound is coming from. I don't thinj it is anything whatsoever to fuss about, but it does take some of the otherwise quality feel from the phone.
I was thinking the same thing, except from that the phone feels very "robust" for its price tag but since others seems to have the same noise I guess it's how it's "suppose" to be...
Mine has it too and my Mi4i had it also...
Doesn't happen here, I even place my ear close to the phone. Could it be a defect for one production batch that didn't happen on mine?
Mine too.
It's normal, think it's the optics. Had many phones with this. Including nexus 4 and a little bit on one plus one too.
leledumbo said:
Doesn't happen here, I even place my ear close to the phone. Could it be a defect for one production batch that didn't happen on mine?
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You have to shake the phone right way in order to hear it. Seems like flat area up and down movement causes it mostly. Ex. If you put the phone on desk.
Alternatively that part may be stuck somehow in your device
Same here, it reminds me of the rattle in the iTouch 5G camera.
ichihaifu said:
You have to shake the phone right way in order to hear it. Seems like flat area up and down movement causes it mostly. Ex. If you put the phone on desk.
Alternatively that part may be stuck somehow in your device
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Done, I still don't hear anything. Why the hell am I looking for it anyway? :3
So from what I can tell from all of the answers the noise is obviously something many seem to have, but it seems normal and not harmful. If anybody happens to open up their phone they could maybe have a look in that area, but personally I think it comes from within the camera... (I might open mine up if I find a good place to buy the dark grey back cover...)

Flip camera slight play

I just recently gotten my Zenfone 6 and I've noticed that the flip-up camera has some play when touching it or placing it on a table. Every time it touches something it makes a very faint click sound. I'm wondering if this is normal or if only my smartphone has this issue.
Yeah, this is normal. The hinge moves a bit but it doesn't affect its durability. If you can stand this type of movement in a phone, you will kinda get used to it after a while.
I've noticed this as well, especially after I've had in a loose fitting pocket and it can swing around a bit while walking. There is a retract camera icon on the tool shade, tap this and it will tighten it up again.
Sent from my ASUS_I01WDX using Tapatalk
^^ What they said. It seems to be normal until Asus states it isn't. Seems to be fine and isn't causing any issues other than my own "Whatwasthat!?" whenever I hear some kind of noise from the phone when putting it down or anything.
I did just find out that dropping the phone outside in a parking lot and catching it about 3" from the ground can cause the camera to go from closed to slightly open. Assuming the inertia of my grabbing the phone during the fall snapped it open a bit. The phone gave me an alert saying I should not try to force the camera open, and clicking the retract camera icon put it back where it should be (flips like normal).
Glad to hear it isn't just mine. So far the only thing I would knock this phone for is that wiggle, that causes a rattle when vibrating, setting it down or a sharp tap on the screen. Otherwise couldn't be happier with the beast.
ASUS's employees told that having a lock or braking mechanism would decrease lifespan of a hinge and could eventually break. If they say that those movements are safer that tight positioning I can handle that.
aleksander002 said:
ASUS's employees told that having a lock or braking mechanism would decrease lifespan of a hinge and could eventually break. If they say that those movements are safer that tight positioning I can handle that.
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Yep same here, minor issue, however it is good to get it out there. I'm sure for some that would bother them more than say you or I.
On a side note, I was looking through the settings and saw the flip camera calibration, went ahead and calibrated it and it definitely seemed to tighten it up a bit atm.
According to some posts on reddit, using the calibration tool fixes/improves the problem.

Rattling?

Today accidentally discovered that the phone has a rattle to it. Never dropped or anything. First, I thought it was the S-Pen, but even with the pen out, there is still a rattle that seems to be coming from the camera module. Anyone else's phone does that? Is it normal or should I try swapping the unit?
Its just the camera lens don't worry my last 3 Notes have done it
Thanks. Found the videos talking about the same issue on S20+. Guess it's normal. Never noticed it before on any of my Sammies. Must be a "new phone paranoia". ?
odesskiy said:
Thanks. Found the videos talking about the same issue on S20+. Guess it's normal. Never noticed it before on any of my Sammies. Must be a "new phone paranoia". ?
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Larger the camera the more it floats until you turn on the camera. Hence more noise. I would also suggest it's more sensitive while the camera is on to a hard hit /damage.
odesskiy said:
Today accidentally discovered that the phone has a rattle to it. Never dropped or anything. First, I thought it was the S-Pen, but even with the pen out, there is still a rattle that seems to be coming from the camera module. Anyone else's phone does that? Is it normal or should I try swapping the unit?
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I am experiencing that same rattle too. It seems to go away when i turn on the camera, so this is definitely due to the much talked about rattle that the camera module had with the S20 Ultra as well..
I must say that the rattle is rather annoying and random and especially annoying when i have the phone in my pocket while jogging..At least it is good to know that it is not a faulty unit but rather a feature of the lens system.
I am getting a faint clicking noise whenever I exit the camera app. I can feel it on the device too. Is this normal?
drdino said:
I am getting a faint clicking noise whenever I exit the camera app. I can feel it on the device too. Is this normal?
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Yes, it's the optical image stabilization kicking in
TonyGzl92 said:
Yes, it's the optical image stabilization kicking in
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Thanks, I suppose this is due to the different camera setup. I'm coming from a Note 9, which had OIS and is completely silent, but then again it doesn't have the new sensors.
Also remember when camera has stabilisation in it that could cause the rattle noise from camera since camera itself moves when you shake the phone.
I hardly hear rattle in mine but when I face screen down I can hear a loud click from camera area and then when I face it back up with screen up I hear the click again.
So yeah camera is basically moving or it's lenses.
This is normal as long you don't see any defect in camera when using it.
Skickat från min SM-N986B via Tapatalk
Yeah I read about the rattling when shaking the device, but nothing about noise when the camera app exits...
I had the same issue. I had battery and overheating issues as well so i requested an exchange device. The old device had the rattle however i noticed the new one doesn't. Really think Samsung messed up QC with this device.
Interesting... Samsung doesn't have any stock of my device to exchange at the moment, otherwise I'd have probably asked for one. I'll see how it pans out over the next few days...
Without the camera app open when uou hold the device flat then tilt it up 90 degrees you'll hear it click every time, it doesn't matter if it's in landscape or portrait view. With the camera app open you don't hear it. One of the lens uses electromagnets for stabilization, without the camera app open the lens is moving around since there is no power going to the magnets.
airmaxx23 said:
Without the camera app open when uou hold the device flat then tilt it up 90 degrees you'll hear it click every time, it doesn't matter if it's in landscape or portrait view. With the camera app open you don't hear it. One of the lens uses electromagnets for stabilization, without the camera app open the lens is moving around since there is no power going to the magnets.
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Spot on.
Sent from my SM-N986U using Tapatalk
They all rattle, anyone says otherwise is trolling.
The snapdragons have better rattling. ??
I have had my Note 20 ultra for 2 days and only this afternoon have I noticed this very loud rattle. I swear 100% that it wasn't there before. It also happens that this afternoon was the first time I tried wirelessly charging my phone. Is it possible that the wireless charger has somehow messed with the magnets that control the lens module?! I'm really annoyed and might send it back.
99tollap said:
I have had my Note 20 ultra for 2 days and only this afternoon have I noticed this very loud rattle. I swear 100% that it wasn't there before. It also happens that this afternoon was the first time I tried wirelessly charging my phone. Is it possible that the wireless charger has somehow messed with the magnets that control the lens module?! I'm really annoyed and might send it back.
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Click to collapse
They all have the rattle.
99tollap said:
I have had my Note 20 ultra for 2 days and only this afternoon have I noticed this very loud rattle. I swear 100% that it wasn't there before. It also happens that this afternoon was the first time I tried wirelessly charging my phone. Is it possible that the wireless charger has somehow messed with the magnets that control the lens module?! I'm really annoyed and might send it back.
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It's totally unacceptable for a 1399 device. Return it until you get a good one. By which time the note 21 ultra will be out. ?? Because they are all like that. I've had three different regional variants of the Note 20 Ultras, all same.
Buyers remorse has many faces.
Limeybastard said:
It's totally unacceptable for a 1399 device. Return it until you get a good one. By which time the note 21 ultra will be out. ??
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They all rattle, it's the lens when the camera app isn't open and powering the electromagnets. There's no point in exchanging it, they all do it.
airmaxx23 said:
They all rattle, it's the lens when the camera app isn't open and powering the electromagnets. There's no point in exchanging it, they all do it.
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You obviously missed my sarcasm in that post. American?

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