probably from beginning of May I have no sound in right channel on headphones. I tryed to move with the cable, but nothing has changed. I head nothing from right headphone, even I hear no noise. I happend suddenly. Soft-reset don't help and I'm afraid of hard-reset.
I hear nothing from right channel - MP3, sound from video, system sounds, nothing. I was looking for setting some left/right ballance but I've found nothing.
I tryed to write on HTC support, but they didn't answer.
Something similar happed on my old phone from Sony Erricson - but it happend slowly and it startet with occassional dropout of sound and it going to become worse and worse.
I have HTC TC with original SW from O2 Czech Republic.
Could you help me? I have no ideas to try (except for hard-reset)
Thanks!
Are you using the standard headset that came with your touch cruise? If so, try someone else's headset.
You could also use one of those USB-3.5mm socket converters. It allows you to plug in normal headphones. If you try this and you still don't get sound in the right channel, then it means one of two things:
1) The USB socket is faulty, OR
2) There's a software problem.
I suggest you backup all your data, and do a hard-reset. If that doesn't fix it, then take your touch cruise to a repair centre (or open it yourself and check the socket).
I would fix your touch cruise for you (since I do repairs as part of my business) but I'm in Australia (unless u wanna send ur phone to me )
Yes, I'm using standard headsed from original package.
I don't own USB-3.5mm convertor and I don't know personally anyone with HTC who could borrow me his headset.
btw, button on headset is working and device has no problem with receiving radio (volume work too, but I suppose, that this is a feature of headset and has no feedback to device)
I'll try run internal diagnostics programm (I've found it in some service manual) and we will see ...
EDIT1: I can't make this test, because I don't have diagnostcs SD card. I read instuctions just now.
I'll try hard-reset as last eventuality before claiming it...
EDIT2: Well, hard-reset didn't help :-( I'm going to the shop and they probably tell me to claim it. It's bad, I suppose that I'll be a month without my HTC ...
Australia is "a little" far way off, but thanks for your offer
I really recommend you to buy some 3.5mm adapter because it does the job far better than using the headphones that came shipped with the Polaris. I own two! one for my car and other for my every day use.
It's the best way to solve your poblem.
Had the same problem with my Polaris. Brought it back to the shop, after the motherboard was replaced it now works fine
I had this a couple of replacements ago and it turned out to be the adaptor bit of the headphones
I sent headphones to claim (without device) and I'll see where is problem. I hope, that in headphones
Unfortunatelly, they didn't have another same phone in shop, so the could not test it there.
Thanks for your time, for now ...
I'll definetely write here how will this end ...
I had the same problem. In my case it was aslo coupled with bluetooth connection and FM radio failure. The problem gone only after the motherboard replacement one mongth ago.
I've got the same problem, with any headset/-phones. What should I do? Hard-reset? How do I do that?
I regret to inform you that your problem is the first symptom of hardware failure.
Also check your bluetooth and FM radio. Since time it will only be worse.
I got first symptoms after three months after purchase. Then it worked couple months more, but unstable (i.e. few consequent soft resets to restore functionality). Then it (BT+FM radio + a channel) stopped working at all.
So, don't waste your time and the warranty and send the device back for motherboard repair. My device works fine after that for more than four months already (although I try do not switch off BlueTooth).
Regards
PS: you will have to make hard reset anyway before sending the device.
(Prefer local repair facilities since HTC tries to deny problem with the motherboard design). Also check that you have an official ROM.
PPS: make full backup before sending the device. It will help to restore most programs, but note, that the device IMEI will change after the motherboard repair and, thus, you might need new access codes for some programs.
Damn, I'm not sure if I can use the warranty, since I'm not the original buyer of the phone ... I don't have any other problems with it as far as I know (checked radio and bluetooth). You sure there's nothing else I can do to fix the sound? On my own ...
If you have an experience, you could try to check the contacts by using the service manual, see it at
http://forum.xda-developers.com/showthread.php?t=412724&highlight=service+manual
Good luck!
Thanks, I'll have a look at it.
Maybe a stereo bluetooth headset would work ... Because on those you don't need the mini-usb contact, which might be the reason for my problem ... What do you guys think? Is it worth a try?
Related
perhaps anyone else encountered the same issue - i don't know any further with this:
after flashing the o2 xda mini german with the bigstorage rom from: ftp.xda-developers.com/Magician/BigStorage_ROMs/DE_O2_1.12.01.zip
via sd/boot-method the speaker doesn't seem to work anymore correct.
it seems like the speaker on the back of the magician is only working when a call comes in, but not for alerts, sounds or a mp3player like mortplayer or wmplayer.
also the speaker and the mic at the front of the mini aren't working.
so i flashed the device again with the original rom, but it isn't working anymore, also not with all the other available roms.
so i tried to adjust the preamp with no success.
let's see if i wake up tomorrow without a bell :roll:
I believe you have a hardware problem and has nothing to do with the ROM. There are threads and a PDF file showing how to dismantle and fix the speaker contact.
hmm i don't think so - why should it play the ring sound when someone calls? i also checked if it is the speaker on the back side which is playing the ring sounds - and: yes - it's the one on the back side
No sounds after just 6 months of use on my O2 Xda II mini!
Hi lindsche:
I also have the same problem - no sound coming out of my O2 Xda II mini EXCEPT for the ringtone for incoming calls. I have not installed any new software on my device and I have only had and used this device for 6 months! The only way I can hear anything from the device (including phone conversations) is through the use of the audio ear phones. I have been in contact with O2 Technical Support from the Asia Pacific Region (where my device was purchased) who have been suggesting all kinds of different resets stuff to no avail thus far.
By the way, where is the speaker located on this device??
Any advice would be much appreciated.
yeah, i think its hardware too, i had the same experiance with my wallaby (siemens sx56). The problem was from the audio jack. There is a small switch inside the jack that stuck so the device thinks that you are using handsfree. i tried to plug and unplug it but it make the problem worst. if been looking for the jack parts everywhere but couldnt find one. so when i got my new magician, i always plug and unplug the handsfree very very very carefully.
to upcityhighroller and lindsche: i believe your problem is in your audio jack. if you able to hear the ringtone, but not able to hear phone conversation and other sound, that means your phone thinks you are using the handsfree. best think you can do is check inside the jack with flashlight , make sure its clean and nothing stuck inside.
as per someone else's advice found in this forum, i tapped the device against my palm and the sound came back! i'm very happy EXCEPT now my power button won't work!! my temporary solution is to unlock the buttons so that I can turn on the device using any of the other buttons but now I also have NO other way to shut the device down! (I'm force to wait for 2 minutes of inactivity before it shuts down.)
Any suggestions??
Many thanks!
Not able to pick a phone call using handsfree ear phone.
Hi !
Bought O2 XDA mini, a couple of weeks ago....
I am not able to pick any call when handsfree is connected to O2 mini. I can the hear the ringing tone and listen MP3 too using the handsfree....
I have tried the handsfree on another O2 mini phone and is working absolutely fine...
I called the O2 service center and they asked me to do hard reset....
If it still does not work, they have asked me to give it to service center for repair...
I was wondering if anyone had experienced the same problem... If so, what is the resolution.??
kindly share your views... thanks.
-Raj
hey i had a simialr problem.......even i hard resetted but the problem persisted.....but when i charged my battery it worked fine...i guess our phone doesnt accept calls if the battery is below 20%
I was desperatly searching the net for a solution and did what you guys were talking about and tried cleaning the headphone jack, i recommend using an air compressor and while u have music playin in media player just gently blow air into the jack, and if that doesn't work try a little more air, the air seemed to clean most of the dust and whatnot that had clogged it, i just had to give it some firm but gentle taps with my palm and and it works fine now. Releived, as i was just about to buy a second hand replacement
Have the same problem with my Mini.
Couldnt hear and be heard during calls, brought the phone to the service center,
they replaced the hardware yet in the end they couldnt figure out whats wrong.
Im using 1.12 right now do you think it would help if i upgrade or downgrade my ROM?
Need your inputs on this guys!
Thanks in advance.
The sound from the speaker of the Charmer has suddenly completely disappeared while it was in use.
I can still use the earpiece during conversations, but nothing at all comes out of the rear speaker. I tried openning it and seeing if the problem was something like just a loose connection or something like it but even after openning, couldn't make head or tail of anything. All connections seemed fine.
Need help desperately.
I had a problem with the speaker too. I tried opening the unit myself (careful on the warranty sticker) but not manage to see any loose connections.
At the end, I sent it back to HTC Europe for repair (thankfully it is in warranty), after two rounds, they've got it repaired.
It may be a Charmer thing, or a HTC thing.
Anyway, how does it sound just before the speaker went dead? Mine started off with some static noise and then it went dead completly during a phone conversation, and I thought the line has been dropped.
Contacts:
08712-230-217
Just leave a message on their answering machine and they will call you back the next day (call again if they didn't call you back the next day). All they need is your IMEI number to check on your warranty. They will send you an email with instructions on how to send it to them for repair.
Thanks for the quick reply and the contact information.
However, being as stupid as I am, that warranty sticker is no longer in one piece. So don't think that will work.
But also, yours stopped working while in call; mine in-call volume on the earpiece is still working, just the back speaker is not. So, no ringtones, sounds from games, tomtom, ..... etc.
Any ideas on what exactly is wrong? Something to do with connections... speaker.... or just audio processing circuits? If it's the latter, then I'm definitely screwed.
Yes, mine is the same problem with yours. I'm on speaker phone mode when it went dead. I can still use all function except the back speaker. Yes, same problem. As according to their record, they first replaced the speaker. But after I've got it, it went seriously wrong (very hot) when I use the speaker. So, I sent it back again and they said they replaced the main board. Probably the main board burned the speaker. Not sure. Doesn't sound like a loose connection.
Anyway, try calling them and ask what will they do it the warranty label is 'broken'. They'll probably charge you for that. Just bs them that you bought it second hand and know nothing about it.
That's a good idea. I'm gonna try and call them and see what happens. Will update here.
Thanks a lot for your good help Hanmin.
That's a good idea. I'm gonna try and call them and see what happens. Will update here.
Thanks a lot for your good help Hanmin.
Hi everyone, how are you?
For about a week or so i have been having some problems in my touch cruise.
My mic stop working (more or less). I have been trying to solve it by myself and with some help of forums in my mother language, but even so, i failed.
The problem is this:
When i answer a call, the person in the other side is not able to hear me at all. Only if i shout real loud and if i take the device from my ear and put it right in front of my mouth, they can only hear whisper like sounds.
If i am the one doing the call, it happens the same thing.
If i try to record a voice note or something like it, almost the same thing. i cant hear myself talking. Only in the situation i mentioned above, with the phone in front of my mouth and with me shouting, its possible to ear something.
I have done a hard reset just now and it remains with the same problem
do you know what might be happening? do you recommend some proceeder before i try sending it to be fix?
I bought it online, in expansys (and i'm in Portugal) and they said that i have to contact a company that makes the "fixing" for them (outsourcing services you know). I tried to call them but i didn't got any answer yet.
I know who is the dealer of the HTC brand in my country (Novabase).
Should i contact them directly, should i go first to the other fixing company or should i try some mambojambo in registry or some app that may fix the problem?
Please help me. My phone/pda is (almost) my life. I need it for work (and the amount of money i gave for it does not include problems of any kind )
Thank you in advance and sorry for the HUGE post.
I will be waiting for your guru answers =)
stay cool
up...
please
Unfortunately, it really sounds like a hardware problem, especially you already tried the hard reset. You can confirm this by using the headset. If everything works fine using the headset, then your phone's mic is broken. And if that's the case, sending it in for warranty repair is the only solution.
yeah, you are right. with the wired headset it works (oh, just to think about it, does your headset moves arround insite the jack? it seems loose)
it has to be hardware then. :S
SH*T =( so much money for this :S
thnaks anyway =X
Major mic problem
I've bought 2 HTC TC Cruise and both of them have the same mic problem, so it's supposed to be a quite common issue: suddenly the mic becomes deaf without any apparent reason! I know it maight be an hw problem, but I would avoid the too slow assistance service if possible, does anybody have an idea? Tnx all, bye.
This seems to be a common problem in Touch Cruise. My Mic stopped working and I took a replacement
The Hardware Quality Of Polaris Is Unacceptable Weak!
Just one month ago my Polaris was repaired and shiped back from UK (mainboard replacement in HTC repair center). It was "SIM not found" HW problem.
...and I have now a same MIC problem!
Now I see - I'm not alone, this looks like amplifier chip failure on the switchboard.
THE HARDWARE QUALITY OF POLARIS IS UNACCEPTABLE WEAK!
Im finish spending my time and money on shipment to HTC repair center.
Today I'm using a BT headset and looking for spare parts on web.
Hate the moment I decided to bay this ****!
Has anyone found that their headphone adapter has stopped working for some reason?
Was working fine, and now seems that the phone no longer recognizes the adapter. Power passes through just fine - however, can't get audio out.
Please let me know if you have any suggestions? I don't have a spare adapter to test.
Thanks,
Chip
I'm afraid that is the test. Either use your headset on a different phone, or a different headset on your phone.
You should be able to test a headset at your local phone retailler (just tell them you want to check it works before you buy it)
I'm having the same problem, just not at your stage yet.
I have audio but it's obvious there are some connections that aren't quite lining up since I get mono out of both speakers now instead of stereo and moving the connector at all gives me the typical "short out" garble you hear when you've disrupted a short in an audio cable.
The only time anything is plugged into my phone is when it's laying flat on a desk (I even make sure the wire comes out straight with NO pressure on it at all). I've never forced the cable, had it in my pocket where it could have put pressure on the connection, or anything else that might have caused the problem...
I think it's just wear. I can still charge the phone just fine, it's just audio that is screwed up now. I'm just waiting for the day when I don't hear anything...
...and I'll probably never buy HTC again... since this happened with my Star Trek too.
Beeble said:
I'm afraid that is the test. Either use your headset on a different phone, or a different headset on your phone.
You should be able to test a headset at your local phone retailler (just tell them you want to check it works before you buy it)
Click to expand...
Click to collapse
So I went to the AT&T store - a headset worked fine.
I went out and bought a new headphone adapter - same thing, doesn't get recognized by the Phone, so still SOL.
Question - any idea of this could be software related? I had installed skype (uninstalled to see if this was the cause) and wondering if that did something to the headset settings.
Any value in reimaging with a new ROM to see if this fixes it before calling AT&T warranty?
Thanks,
chip
igolfchip said:
So I went to the AT&T store - a headset worked fine.
I went out and bought a new headphone adapter - same thing, doesn't get recognized by the Phone, so still SOL.
Question - any idea of this could be software related? I had installed skype (uninstalled to see if this was the cause) and wondering if that did something to the headset settings.
Any value in reimaging with a new ROM to see if this fixes it before calling AT&T warranty?
Thanks,
chip
Click to expand...
Click to collapse
If you have flashed cooked ROMs then you will have to flash back to stock for warranty reutrn anyway, so this could likely be your issue.
If you're on the stock ROM, then I would suspect hardware.
Bruce Inman said:
If you have flashed cooked ROMs then you will have to flash back to stock for warranty reutrn anyway, so this could likely be your issue.
If you're on the stock ROM, then I would suspect hardware.
Click to expand...
Click to collapse
Thanks Bruce - about to call AT&T warranty to get relief (within 1 year).
During a call yesterday, I completely lost all sound from my One S. There is absolutely nothing, and yes I have tried the in-call volume! Speaker phone works fine, but obviously I can't just use that. Has anybody had or heard of this problem? Any suggestions I can try? So far, I have reset to factory settings, and updated to the latest RUU, no luck.
If I need to send this in to HTC, I'd appreciate some guidance as to what I need to do (I'm in the UK). Thanks!
Try cleaning out the headphone jack port.
Happens to all phone if it get dirty enough. Hopefully that's the problem with yours and nothing major.
Sent from my HTC AMAZE 4G
Hmmm no luck with that I'm afraid Headphone jack works fine with headphones in, took them out and gave it as good a clean as I dared, but still the same.
Pretty sure the phone is borked, I've tried everything I can think of. Even bought an app that bypasses the headphone socket, but no joy.
Could anyone give me advice on the best way of getting this repaired by HTC UK?
Just wanted to post to give a massive thumbs up for the HTC UK repair centre. Phone was picked up by UPS on Tuesday, and returned to me today. Not only have they fixed the main issue with the internal speaker, they've also replaced the entire casing of the phone which was starting to chip badly. Basically looks like a brand new phone! Very impressive service