During a call yesterday, I completely lost all sound from my One S. There is absolutely nothing, and yes I have tried the in-call volume! Speaker phone works fine, but obviously I can't just use that. Has anybody had or heard of this problem? Any suggestions I can try? So far, I have reset to factory settings, and updated to the latest RUU, no luck.
If I need to send this in to HTC, I'd appreciate some guidance as to what I need to do (I'm in the UK). Thanks!
Try cleaning out the headphone jack port.
Happens to all phone if it get dirty enough. Hopefully that's the problem with yours and nothing major.
Sent from my HTC AMAZE 4G
Hmmm no luck with that I'm afraid Headphone jack works fine with headphones in, took them out and gave it as good a clean as I dared, but still the same.
Pretty sure the phone is borked, I've tried everything I can think of. Even bought an app that bypasses the headphone socket, but no joy.
Could anyone give me advice on the best way of getting this repaired by HTC UK?
Just wanted to post to give a massive thumbs up for the HTC UK repair centre. Phone was picked up by UPS on Tuesday, and returned to me today. Not only have they fixed the main issue with the internal speaker, they've also replaced the entire casing of the phone which was starting to chip badly. Basically looks like a brand new phone! Very impressive service
Related
The sound from the speaker of the Charmer has suddenly completely disappeared while it was in use.
I can still use the earpiece during conversations, but nothing at all comes out of the rear speaker. I tried openning it and seeing if the problem was something like just a loose connection or something like it but even after openning, couldn't make head or tail of anything. All connections seemed fine.
Need help desperately.
I had a problem with the speaker too. I tried opening the unit myself (careful on the warranty sticker) but not manage to see any loose connections.
At the end, I sent it back to HTC Europe for repair (thankfully it is in warranty), after two rounds, they've got it repaired.
It may be a Charmer thing, or a HTC thing.
Anyway, how does it sound just before the speaker went dead? Mine started off with some static noise and then it went dead completly during a phone conversation, and I thought the line has been dropped.
Contacts:
08712-230-217
Just leave a message on their answering machine and they will call you back the next day (call again if they didn't call you back the next day). All they need is your IMEI number to check on your warranty. They will send you an email with instructions on how to send it to them for repair.
Thanks for the quick reply and the contact information.
However, being as stupid as I am, that warranty sticker is no longer in one piece. So don't think that will work.
But also, yours stopped working while in call; mine in-call volume on the earpiece is still working, just the back speaker is not. So, no ringtones, sounds from games, tomtom, ..... etc.
Any ideas on what exactly is wrong? Something to do with connections... speaker.... or just audio processing circuits? If it's the latter, then I'm definitely screwed.
Yes, mine is the same problem with yours. I'm on speaker phone mode when it went dead. I can still use all function except the back speaker. Yes, same problem. As according to their record, they first replaced the speaker. But after I've got it, it went seriously wrong (very hot) when I use the speaker. So, I sent it back again and they said they replaced the main board. Probably the main board burned the speaker. Not sure. Doesn't sound like a loose connection.
Anyway, try calling them and ask what will they do it the warranty label is 'broken'. They'll probably charge you for that. Just bs them that you bought it second hand and know nothing about it.
That's a good idea. I'm gonna try and call them and see what happens. Will update here.
Thanks a lot for your good help Hanmin.
That's a good idea. I'm gonna try and call them and see what happens. Will update here.
Thanks a lot for your good help Hanmin.
Has anyone found that their headphone adapter has stopped working for some reason?
Was working fine, and now seems that the phone no longer recognizes the adapter. Power passes through just fine - however, can't get audio out.
Please let me know if you have any suggestions? I don't have a spare adapter to test.
Thanks,
Chip
I'm afraid that is the test. Either use your headset on a different phone, or a different headset on your phone.
You should be able to test a headset at your local phone retailler (just tell them you want to check it works before you buy it)
I'm having the same problem, just not at your stage yet.
I have audio but it's obvious there are some connections that aren't quite lining up since I get mono out of both speakers now instead of stereo and moving the connector at all gives me the typical "short out" garble you hear when you've disrupted a short in an audio cable.
The only time anything is plugged into my phone is when it's laying flat on a desk (I even make sure the wire comes out straight with NO pressure on it at all). I've never forced the cable, had it in my pocket where it could have put pressure on the connection, or anything else that might have caused the problem...
I think it's just wear. I can still charge the phone just fine, it's just audio that is screwed up now. I'm just waiting for the day when I don't hear anything...
...and I'll probably never buy HTC again... since this happened with my Star Trek too.
Beeble said:
I'm afraid that is the test. Either use your headset on a different phone, or a different headset on your phone.
You should be able to test a headset at your local phone retailler (just tell them you want to check it works before you buy it)
Click to expand...
Click to collapse
So I went to the AT&T store - a headset worked fine.
I went out and bought a new headphone adapter - same thing, doesn't get recognized by the Phone, so still SOL.
Question - any idea of this could be software related? I had installed skype (uninstalled to see if this was the cause) and wondering if that did something to the headset settings.
Any value in reimaging with a new ROM to see if this fixes it before calling AT&T warranty?
Thanks,
chip
igolfchip said:
So I went to the AT&T store - a headset worked fine.
I went out and bought a new headphone adapter - same thing, doesn't get recognized by the Phone, so still SOL.
Question - any idea of this could be software related? I had installed skype (uninstalled to see if this was the cause) and wondering if that did something to the headset settings.
Any value in reimaging with a new ROM to see if this fixes it before calling AT&T warranty?
Thanks,
chip
Click to expand...
Click to collapse
If you have flashed cooked ROMs then you will have to flash back to stock for warranty reutrn anyway, so this could likely be your issue.
If you're on the stock ROM, then I would suspect hardware.
Bruce Inman said:
If you have flashed cooked ROMs then you will have to flash back to stock for warranty reutrn anyway, so this could likely be your issue.
If you're on the stock ROM, then I would suspect hardware.
Click to expand...
Click to collapse
Thanks Bruce - about to call AT&T warranty to get relief (within 1 year).
Hey anyone have a problem of getting/keeping the headphone jack working? I have a verizon tp2 and when I put in the headphone jack, I get the icon at the top for a second or so and sound comes through, but then it goes off and sound comes out the speaker. Audio booster doesnt see that headphone is connected either. What am I doing wrong? I have used ipod earbuds and some sony ones as well.. any thoughts? thanks
tillithz said:
Hey anyone have a problem of getting/keeping the headphone jack working? I have a verizon tp2 and when I put in the headphone jack, I get the icon at the top for a second or so and sound comes through, but then it goes off and sound comes out the speaker. Audio booster doesnt see that headphone is connected either. What am I doing wrong? I have used ipod earbuds and some sony ones as well.. any thoughts? thanks
Click to expand...
Click to collapse
Have you updated to a custom rom, or changed anything recently?
If you put force on the connection in any direction and it doesn't seem to be loose, it's probably software related.
Some users however have had "faulty" jacks and had to get phone replacements.
ajent said:
Have you updated to a custom rom, or changed anything recently?
If you put force on the connection in any direction and it doesn't seem to be loose, it's probably software related.
Some users however have had "faulty" jacks and had to get phone replacements.
Click to expand...
Click to collapse
i think i may have to replace. i have flashed new rom but put back stock verizon. i tried different players hd teak and even cleaning. but think now its the phone itself.
ty for the reply
I had this problem with mine a week after I got it back in September. When I unpluged the headphone jack it would stay on not letting me hear anything through the phone speakers. I went in and they issued a new one, but to this day still hadn't got a new phone. Supposedly it is arriving tomorrow, says Verizon last Friday.
On a side note, while I was there there last Friday dealing with this. The tech had called customer support and was asking to send a new one. Customer support told me and the lady that was helping me that "they had stopped making the Touch Pro 2... and that they would find a phone equivilant to it", I said, WHAT!?! and that I would only take the Droid if that was really the case. But then he magically 'found one' and shipped it that day.
Not sure why that was said to us, but makes me wonder what will happen if anything were to happen to my phone again.
I am sure the person told you that, because they were looking at a screen that was telling them the phone was "Out of Stock". The person assumed then it was no longer being made...
well, they sent me a replacement, got it last night and its refubished. Has a big sticker "like new". I called them up and explained that the scratches all over the phone is hardly like new, and it doesnt even have the battery cover. Since I have had two different phones already, both new, I wasnt confident a like new phone would perform better. Besides, I paid for a new phone not a used one. Verizon is sending another phone by monday, that should be new.
So I don't know if it's my ROM, my phone, or what, but I've tried 3 pairs of earphones, and sound only comes out of the left earbud. When I push down on the headphone jack I can sometimes get it to play faintly through both, but usually not. I'm putting the earbuds in all the way, they just don't seem to function. I treat my phone very well, and this really sucks, since I bought it for the music player mainly. Do you guys think AT&T will replace it? (After returning to stock, of course) or am I out of luck? Also, the water damage indicator shows no signs of water damage, and the phone itself looks great, since I usually keep it in a silicone case. I'd really appreciate any insight into this problem. =\
Thanks in advance.
**also, I'm running the newest version of Darkyy's Raw steel.
Silly question: Have you checked inside the headphone port for lint?
This happen to me with a phone once. Took me 2 weeks to figure it out. Since my phone was in my pocket all the time I had apparently gotten some lint in the port and packed it in tightly when I next tried to plug in some headphones.
ageros said:
Silly question: Have you checked inside the headphone port for lint?
This happen to me with a phone once. Took me 2 weeks to figure it out. Since my phone was in my pocket all the time I had apparently gotten some lint in the port and packed it in tightly when I next tried to plug in some headphones.
Click to expand...
Click to collapse
Yep... Still nothing I notice that when I push down on the headphones farther than they "stick" I can get sound to play through both earbuds... huh...
Have you tried the earbuds that came with the phone?
The phone has a one year warranty, so if something is wrong they will replace it. But why mention the water sensor? Did it get wet at some point?
Of course AT&T will return it, if you bought it from them...?
OK guys, just an update....
So I called AT&T and put on my innocent, "what can haz root?" persona, and after a quick runthrough with a CS rep ("What's a factory data reset?") they issued me a refurb captivate under warranty. Just so everyone knows, this IS covered by the warranty, assuming you didn't do any physical damage to the phone.
As for the headphones, the left earbud on the stock ones went out after 4 months. They were freaking nice while they worked, though. =\
Thank you all for your suggestions and input.
I am now experiencing this issue for the second time. The first time it was under warranty so I just sent it off but now it's been over a year and I don't think they'll fix it.
For me it seems like my earbuds are what's causing it. They're really nice Shure brand earbuds with a pin for an in-line mic. I find that when I use them in certain jacks I have to pull the plug out a little bit to have them line up correctly without the sound getting super distorted. I think they're knocking something out of place.
However, since the earphone jack has been shot the second time I have a larger problem, the ear speaker is no longer working. Seemed to happen at the exact same time.
Anyways, I think I might get a OneX after this summer so I'm willing to crack this thing open. Any ideas as to what could be the issue?
I have run into the dreaded headphone jack problem. The phone won't play audio through the speakers and doesn't use the microphone because it thinks that headphones are connected. I've tried resetting it to factory settings and it didn't fix anything which is why I think it's not a software problem.
After some Googling I found that I'm not the only one to have this problem and that Google is replacing the units with this hardware fault. Unfortunately I didn't buy the phone via play store so I can't return it directly to google.
I'd like to try and fix it myself. If anyone knows where I could buy a headphone jack for the 5" pixel I'd be very grateful. Before I buy the replacement part I was thinking of removing the headphone jack and trying to start the phone like without it. My reasoning is that the phone would then default to playing the sound through speakers and I would be sure that it's a headphone jack problem. Would that work at all or the phone won't even start?
I need your advice and opinions, thanks
Please keep us updated as I'm facing the same issue:/
Alaadragonfire said:
Please keep us updated as I'm facing the same issue:/
Click to expand...
Click to collapse
I ordered a replacement headphone jack and as soon as it arrives, within the next 2 weeks I hope, I'll replace it and see if that gets it fixed.
A couple of more details:
-problems started about 3 days after updating to Oreo
-at the beginning the volume would first turn itself gradually down to zero and I had to fight it with the volume up (I would always lose eventually xD)
-there was usually a loud pop heard through the headphones after that 'battle' and then the audio and mic would completely cut off
-restarting the phone would enable the audio and mic again but the problems returned as soon as I plugged in the headphones again (tried with several different headphones)
-factory reset didn't fix it and after a couple of days of problems I'm now stuck with no audio at all and no mic input
-my phone can't recognize the headphones anymore
I have the exact struggle, restart will work for a while and then problem return, when I contacted google they offered a replacement but since I'm not in Canada at the moment, they will not be able to process my replacement request, but google representative told me that I can try and replace the mic with the charging port(as it all comes together) and it should fix the issue, but I also think that it might be the headphones jack, also this happened after I tried Android O beta.
FooFighter312 said:
I ordered a replacement headphone jack and as soon as it arrives, within the next 2 weeks I hope, I'll replace it and see if that gets it fixed.
A couple of more details:
-problems started about 3 days after updating to Oreo
-at the beginning the volume would first turn itself gradually down to zero and I had to fight it with the volume up (I would always lose eventually xD)
-there was usually a loud pop heard through the headphones after that 'battle' and then the audio and mic would completely cut off
-restarting the phone would enable the audio and mic again but the problems returned as soon as I plugged in the headphones again (tried with several different headphones)
-factory reset didn't fix it and after a couple of days of problems I'm now stuck with no audio at all and no mic input
-my phone can't recognize the headphones anymore
Click to expand...
Click to collapse
please update the progress, i'm having the same problem. I hope it get fixed after you replace the headphone jack
malstroms said:
please update the progress, i'm having the same problem. I hope it get fixed after you replace the headphone jack
Click to expand...
Click to collapse
I'm still waiting on the part to arrive. I'm expecting it within the next two weeks. I'll try to document the replacement with photos and/or video so others can do it if it turns out successful
Okay guys, here's the update with some good news and some bad news.
The replacement headphone jack arrived yesterday and the good news is that I replaced it and it seems to have fixed the problem! Yay!
But the bad news is that in the process I damaged the LCD screen so now I'm waiting on a replacement LCD. I guess I should've expected that because the screen and LCD itself are extremely sensitive and the damage is not even visible, but it's simply not working anymore.
So how do I know it actually works? Well since the phone used to be paired to my PC via bluetooth, whenever I turn on my PC a notification sounds on my phone if I want to pair or not.
Minor bad news - I tried to record the whole process as a tutorial for anyone who'll try to fix this themselves but my camera's battery died halfway and I lost everything I recorded.
Here are the 2 teardown videos I used for guidance: First and Second. I highly recommend you watch them entirely before attempting anything.
I got the headphone jack on eBay from here. It is totally overpriced but it's the only place I was able to find it.
I'm getting my replacement LCD and adhesive for it from Replace Base
FooFighter312 said:
Okay guys, here's the update with some good news and some bad news.
The replacement headphone jack arrived yesterday and the good news is that I replaced it and it seems to have fixed the problem! Yay!
But the bad news is that in the process I damaged the LCD screen so now I'm waiting on a replacement LCD. I guess I should've expected that because the screen and LCD itself are extremely sensitive and the damage is not even visible, but it's simply not working anymore.
So how do I know it actually works? Well since the phone used to be paired to my PC via bluetooth, whenever I turn on my PC a notification sounds on my phone if I want to pair or not.
Minor bad news - I tried to record the whole process as a tutorial for anyone who'll try to fix this themselves but my camera's battery died halfway and I lost everything I recorded.
Here are the 2 teardown videos I used for guidance: First and Second. I highly recommend you watch them entirely before attempting anything.
I got the headphone jack on eBay from here. It is totally overpriced but it's the only place I was able to find it.
I'm getting my replacement LCD and adhesive for it from Replace Base
Click to expand...
Click to collapse
Thanks for the updated! Are you sure problem is fixed by changing the headphone jack ? It's not temporary fixed like before ? BTW the link for eBay headphone jack is already sold out
Alaadragonfire said:
Thanks for the updated! Are you sure problem is fixed by changing the headphone jack ? It's not temporary fixed like before ? BTW the link for eBay headphone jack is already sold out
Click to expand...
Click to collapse
Well I'll know for sure as soon as I replace the LCD. I'm hoping it will arrive during the next week and then I'll update this thread again
Alaadragonfire said:
I have the exact struggle, restart will work for a while and then problem return, when I contacted google they offered a replacement but since I'm not in Canada at the moment, they will not be able to process my replacement request, but google representative told me that I can try and replace the mic with the charging port(as it all comes together) and it should fix the issue, but I also think that it might be the headphones jack, also this happened after I tried Android O beta.
Click to expand...
Click to collapse
I definitely recommend others try to get Google to replace it. I got mine from Swappa second hand and they still respected the warranty. Much easier and cheaper than replacing it yourself.
wow its nice to hear that it work, but some say that its the charging port board that has a problem(the location of the microphone). should i buy headphone jack replacement or charging port board?
yesterday i put i my pixel into freezer for 2 hour(i tried this because it help my previous phone which is nexus 5x come back to life for a while haha) and rebooted to safe mode and tried to record and microphone work, rebooted to normal and until now it still work, but im hoping that your replace method would be a permanent fix and i will do that too.
please update this thread again as soon as you replace your lcd
thank you
Another update. I got the replacement screen today but the problem hasn't been fixed. Well, partly it has been. The speaker now finally works when nothing is plugged in but the phone can't recognize any headphones. So, like Mattish13, if you can get it replaced by Google do so. Fixing things on my own is my hobby and was logical since I couldn't get mine replaced by Google, but this fix is not worth your time or money, trust me. I'm guessing the next thing to get replaced would be the daughterboard, maybe that would fix the problem finally, but in my opinion it's not worth it.
Ironic how so many problems with the headphone jack appeared for so many people and at the same time Google decided to ditch the jack for Pixel 2 :laugh:
Edit: just to be clear, since I already invested in a new screen and new jack, I will drop in another 25$ for the new daughterboard. If that doesn't fix it, nothing can
malstroms said:
wow its nice to hear that it work, but some say that its the charging port board that has a problem(the location of the microphone). should i buy headphone jack replacement or charging port board?
yesterday i put i my pixel into freezer for 2 hour(i tried this because it help my previous phone which is nexus 5x come back to life for a while haha) and rebooted to safe mode and tried to record and microphone work, rebooted to normal and until now it still work, but im hoping that your replace method would be a permanent fix and i will do that too.
please update this thread again as soon as you replace your lcd
thank you
Click to expand...
Click to collapse
As strange as it sounds the freezer trick works! I think the issue appears when the phone heats or it's heat related
FooFighter312 said:
Another update. I got the replacement screen today but the problem hasn't been fixed. Well, partly it has been. The speaker now finally works when nothing is plugged in but the phone can't recognize any headphones. So, like Mattish13, if you can get it replaced by Google do so. Fixing things on my own is my hobby and was logical since I couldn't get mine replaced by Google, but this fix is not worth your time or money, trust me. I'm guessing the next thing to get replaced would be the daughterboard, maybe that would fix the problem finally, but in my opinion it's not worth it.
Ironic how so many problems with the headphone jack appeared for so many people and at the same time Google decided to ditch the jack for Pixel 2 :laugh:
Edit: just to be clear, since I already invested in a new screen and new jack, I will drop in another 25$ for the new daughterboard. If that doesn't fix it, nothing can
Click to expand...
Click to collapse
Any updates ?
Alaadragonfire said:
Any updates ?
Click to expand...
Click to collapse
Yes, sorry for forgetting to post earlier. I changed the daughterboard and it appeared to be working perfectly. But about 30 minutes later the microphone again wasn't working and there was no audio. I was back at the beginning.
Then I did a factory reset and again it worked. But every time, after about 30 minutes it stops working. At this point I have no idea what the exact problem is.
I've definitely fixed it partly somehow because before I couldn't get the microphone and speaker to work at all. Now I can, but it fails after some time eventually. The headphones jack works normally until the failure happens.
I've tried the freezer trick after that and had no noticeable improvement. My theory now is that the problem probably was on the daughterboard but the replacement one I got (which is actually a refurbished part) might have had the same problem but not as serious as my original part.
FooFighter312 said:
Yes, sorry for forgetting to post earlier. I changed the daughterboard and it appeared to be working perfectly. But about 30 minutes later the microphone again wasn't working and there was no audio. I was back at the beginning.
Then I did a factory reset and again it worked. But every time, after about 30 minutes it stops working. At this point I have no idea what the exact problem is.
I've definitely fixed it partly somehow because before I couldn't get the microphone and speaker to work at all. Now I can, but it fails after some time eventually. The headphones jack works normally until the failure happens.
I've tried the freezer trick after that and had no noticeable improvement. My theory now is that the problem probably was on the daughterboard but the replacement one I got (which is actually a refurbished part) might have had the same problem but not as serious as my original part.
Click to expand...
Click to collapse
Thanks for the update, interesting... Maybe the daughterboard is faulty as well, but didn't Google response was that there is a crack line in the audio codec, as far as I know the audio codec is on the motherboard, I guess this problem won't be fixed after all, it is really annoying!! I wanted to get another pixel maybe XL this time, I found some offers with used ones, but now I am really afraid to buy one and this problem appears with the second phone.
Yes, found that response but unfortunately changing the motherboard is not possible because I couldn't find any place that sells them and I guess it's the same as getting a new phone in the end ?
I ended up getting a pixel XL but Google said this problem appears on devices manufacturered before March 2017,so I made sure when I was buying that I got a device manufactured after that and I did. So far so good ?
FooFighter312 said:
Yes, sorry for forgetting to post earlier. I changed the daughterboard and it appeared to be working perfectly. But about 30 minutes later the microphone again wasn't working and there was no audio. I was back at the beginning.
Then I did a factory reset and again it worked. But every time, after about 30 minutes it stops working. At this point I have no idea what the exact problem is.
I've definitely fixed it partly somehow because before I couldn't get the microphone and speaker to work at all. Now I can, but it fails after some time eventually. The headphones jack works normally until the failure happens.
I've tried the freezer trick after that and had no noticeable improvement. My theory now is that the problem probably was on the daughterboard but the replacement one I got (which is actually a refurbished part) might have had the same problem but not as serious as my original part.
Click to expand...
Click to collapse
I had this problem and Google said pixel has warranty till 2019 and sent me a new one... However they sent me the wrong color and I have no choice in the manner
knowitall72 said:
I had this problem and Google said pixel has warranty till 2019 and sent me a new one... However they sent me the wrong color and I have no choice in the manner
Click to expand...
Click to collapse
Do you mean your phone had warranty till 2019 or all pixel devices, because when I contacted Google the guy on the phone told me my phone has warranty till Jan 2018, which sucks in my case as I'm at the moment outside of Canada and won't be returning till summer 2018
Alaadragonfire said:
Do you mean your phone had warranty till 2019 or all pixel devices, because when I contacted Google the guy on the phone told me my phone has warranty till Jan 2018, which sucks in my case as I'm at the moment outside of Canada and won't be returning till summer 2018
Click to expand...
Click to collapse
I believe all pixel devices because I bought mine just after they came out in Australia... Phone screen broke and when I replaced it I had these problems... Told Google it was a hassle contacting my australian provider and would cost alot and they said it had warranty until '19 and that they would replace it here in the states free of charge... It may have been only till '18 but my first pixel was faulty as well and I had it exchanged out there n straya so maybe that's why it is until 2019