Has anyone found that their headphone adapter has stopped working for some reason?
Was working fine, and now seems that the phone no longer recognizes the adapter. Power passes through just fine - however, can't get audio out.
Please let me know if you have any suggestions? I don't have a spare adapter to test.
Thanks,
Chip
I'm afraid that is the test. Either use your headset on a different phone, or a different headset on your phone.
You should be able to test a headset at your local phone retailler (just tell them you want to check it works before you buy it)
I'm having the same problem, just not at your stage yet.
I have audio but it's obvious there are some connections that aren't quite lining up since I get mono out of both speakers now instead of stereo and moving the connector at all gives me the typical "short out" garble you hear when you've disrupted a short in an audio cable.
The only time anything is plugged into my phone is when it's laying flat on a desk (I even make sure the wire comes out straight with NO pressure on it at all). I've never forced the cable, had it in my pocket where it could have put pressure on the connection, or anything else that might have caused the problem...
I think it's just wear. I can still charge the phone just fine, it's just audio that is screwed up now. I'm just waiting for the day when I don't hear anything...
...and I'll probably never buy HTC again... since this happened with my Star Trek too.
Beeble said:
I'm afraid that is the test. Either use your headset on a different phone, or a different headset on your phone.
You should be able to test a headset at your local phone retailler (just tell them you want to check it works before you buy it)
Click to expand...
Click to collapse
So I went to the AT&T store - a headset worked fine.
I went out and bought a new headphone adapter - same thing, doesn't get recognized by the Phone, so still SOL.
Question - any idea of this could be software related? I had installed skype (uninstalled to see if this was the cause) and wondering if that did something to the headset settings.
Any value in reimaging with a new ROM to see if this fixes it before calling AT&T warranty?
Thanks,
chip
igolfchip said:
So I went to the AT&T store - a headset worked fine.
I went out and bought a new headphone adapter - same thing, doesn't get recognized by the Phone, so still SOL.
Question - any idea of this could be software related? I had installed skype (uninstalled to see if this was the cause) and wondering if that did something to the headset settings.
Any value in reimaging with a new ROM to see if this fixes it before calling AT&T warranty?
Thanks,
chip
Click to expand...
Click to collapse
If you have flashed cooked ROMs then you will have to flash back to stock for warranty reutrn anyway, so this could likely be your issue.
If you're on the stock ROM, then I would suspect hardware.
Bruce Inman said:
If you have flashed cooked ROMs then you will have to flash back to stock for warranty reutrn anyway, so this could likely be your issue.
If you're on the stock ROM, then I would suspect hardware.
Click to expand...
Click to collapse
Thanks Bruce - about to call AT&T warranty to get relief (within 1 year).
Related
Hey anyone have a problem of getting/keeping the headphone jack working? I have a verizon tp2 and when I put in the headphone jack, I get the icon at the top for a second or so and sound comes through, but then it goes off and sound comes out the speaker. Audio booster doesnt see that headphone is connected either. What am I doing wrong? I have used ipod earbuds and some sony ones as well.. any thoughts? thanks
tillithz said:
Hey anyone have a problem of getting/keeping the headphone jack working? I have a verizon tp2 and when I put in the headphone jack, I get the icon at the top for a second or so and sound comes through, but then it goes off and sound comes out the speaker. Audio booster doesnt see that headphone is connected either. What am I doing wrong? I have used ipod earbuds and some sony ones as well.. any thoughts? thanks
Click to expand...
Click to collapse
Have you updated to a custom rom, or changed anything recently?
If you put force on the connection in any direction and it doesn't seem to be loose, it's probably software related.
Some users however have had "faulty" jacks and had to get phone replacements.
ajent said:
Have you updated to a custom rom, or changed anything recently?
If you put force on the connection in any direction and it doesn't seem to be loose, it's probably software related.
Some users however have had "faulty" jacks and had to get phone replacements.
Click to expand...
Click to collapse
i think i may have to replace. i have flashed new rom but put back stock verizon. i tried different players hd teak and even cleaning. but think now its the phone itself.
ty for the reply
I had this problem with mine a week after I got it back in September. When I unpluged the headphone jack it would stay on not letting me hear anything through the phone speakers. I went in and they issued a new one, but to this day still hadn't got a new phone. Supposedly it is arriving tomorrow, says Verizon last Friday.
On a side note, while I was there there last Friday dealing with this. The tech had called customer support and was asking to send a new one. Customer support told me and the lady that was helping me that "they had stopped making the Touch Pro 2... and that they would find a phone equivilant to it", I said, WHAT!?! and that I would only take the Droid if that was really the case. But then he magically 'found one' and shipped it that day.
Not sure why that was said to us, but makes me wonder what will happen if anything were to happen to my phone again.
I am sure the person told you that, because they were looking at a screen that was telling them the phone was "Out of Stock". The person assumed then it was no longer being made...
well, they sent me a replacement, got it last night and its refubished. Has a big sticker "like new". I called them up and explained that the scratches all over the phone is hardly like new, and it doesnt even have the battery cover. Since I have had two different phones already, both new, I wasnt confident a like new phone would perform better. Besides, I paid for a new phone not a used one. Verizon is sending another phone by monday, that should be new.
Sometimes I get to use my 3.5mm output either with headphones or my stereo and it works fine. Then later in the day it will not output through the jack, only the speakerphone. I have to reboot the phone (soft or hard) to get it working again. I haven't seen a pattern leading up to this.
bump, is anybody else experiencing this?
sounds like a linux bug
email google support
Plus One
I have experienceed this on two occasions as well. I hope it is something that can be easily remedied.
I told HTC about this issue while returning my Nexus One for a faulty power button. I'll report back if they leave me any information on it's return.
I am having this issue as well
i have had the issue, rebooting did not help but it started to work again after a week or 2... lol i don t remember
Update: so I had the phone warrantied for a faulty power button a couple of months ago and when I got the phone back (didn't do an exchange) I had a new IMEI number and the headphone jack worked perfectly, until last week. The headphone jack (3.5mm) stopped working. I have done hard resets and the jack still won't work so I am getting an exchange, arriving today.
New phone works good. Tried the old phone one more time after a hard reset and still nothing.
peliROJO said:
Sometimes I get to use my 3.5mm output either with headphones or my stereo and it works fine. Then later in the day it will not output through the jack, only the speakerphone. I have to reboot the phone (soft or hard) to get it working again. I haven't seen a pattern leading up to this.
Click to expand...
Click to collapse
I had this yesterday - thought I was going crzy.
Couldn't see how to fix this - so I reflashed the rom from my Nandroid backup - and its all working just fine now
Graham
My gf's N1 is doing the exact same thing. She said it started maybe two weeks ago. She has had the phone since July. Has anyone found a resolution for this? She restarts the phone but that obviously can become a nuisance after while.
Do you not read? It's a short thread. "had the phone warrantied" Your girlfriend must be impressed with your resourcefulness.
I had the same problem... except mine was in reverse. My phone thought it was always in headset mode (like a headset was plugged in).
It wouldn't output any sound unless I turned the speaker on. I could remedy the problem by playing a song and playing with the headphone jack, barely making contact with the ports internals until it played through the normal speaker.
This would work until I rebooted, which then it would think the headset is plugged in again. So basically the jack was flaky.
I had some dust under my bottom left screen too, but they did a warranty exchange and the new one is working perfectly.
Hi all,
I have successfully rooted and flashed Paranoid Android 2.54 onto my ATT HOX and it is a wonderful ROM for sure. I love the options that it provides and the silky smooth, almost stock interface. The only real issue that I have come across is when I try to use a headset for calls. I am defining a headset as a 3.5mm plug in set of earbuds with mic (Klipsch S4i to be exact). When I listen to music, be it on Pandora, Google Music or Apollo all is well. As soon as I try to use the phone, no sound comes through the earbuds and the mic does not function. In fact you can see a noticable slow down in the dialer app when the headset it even plugged in. If I make a call, then plug in the headset, everything goes silent and the other side can't hear me until I unplug the headset from the phone.
Here is the real kicker though! I have my car stereo modded with an aux 3.5mm plug for listening to music and if I plug the phone into that it works just fine in phone mode! Now, I do realize that the Klipsch is setup as a TRRS and the car aux is just TRS (so when using the car stereo I am effectively bypassing the mic portion of the 3.5mm plug and using the phone's mic), but I cannot for the life of me understand why the headset will not work.
I am hoping that someone can enlighten me or least tell me that they to are experiencing this same issue. I will gladly provide any more info that someone might need to help diagnose the issue, and thanks in advance!
Update so far...
So, up to this point here is what I've found. If I plug in a normal set of earphone (read buds only no mic inline) then I will get sound through them no matter what I am doing (youtube, music or phone). Also, in this configuration anyone I am talking to on the phone can hear me just fine as I am using the phone's mic. However, when I plug in an earbud/mic combo the phone will not function. I get silence and the other side cannot hear me speaking either. It's as if the software has somehow told the headphone jack to act differently than it used to with earbud/mic combos. I am stumped as to why the OS would not allow this type of use when it is so standard. Anyone have any thoughts?
I actually have the same headset and I started having problems with it on the stock rom before I even rooted and flashed a custom one. I honestly just thought it was because they're really made for apple phones. Sometimes I'll just unlplug and plug them back in for them to register. Other than that I haven't seen a fix for them.
P.S. Klipsch control from the play store seemed to make things worse for me
sourshin said:
I actually have the same headset and I started having problems with it on the stock rom before I even rooted and flashed a custom one. I honestly just thought it was because they're really made for apple phones. Sometimes I'll just unlplug and plug them back in for them to register. Other than that I haven't seen a fix for them.
P.S. Klipsch control from the play store seemed to make things worse for me
Click to expand...
Click to collapse
Thanks for the response! Yeah, I think I am going to try another ROM just to see if it will help, but I have the distinct feeling it might be a hardware issue. I just can't understand why this would all the sudden malfunction right after rooting for me. Maybe just a coincidence. I will definitely respond here though if flashing to a new ROM helps...
guitarman710 said:
Thanks for the response! Yeah, I think I am going to try another ROM just to see if it will help, but I have the distinct feeling it might be a hardware issue. I just can't understand why this would all the sudden malfunction right after rooting for me. Maybe just a coincidence. I will definitely respond here though if flashing to a new ROM helps...
Click to expand...
Click to collapse
I've never tried paranoid but King kang(which has paranoid elements) works fine for the most part. nocturnal'd dirty rom, miui, and cm10 have all worked for me tho. I'm currently on the unofficial cm10.1 4.2 and that's working for me as well, except when I have the headset plugged in while booting.
Final Update....And SUCCESS
So, it appears that it was some sort of ROM specific issue. I flashed CleanROM 5.1 to my phone and "wah-lah"! The headset works perfectly in all modes. I am not sure what it was about Paranoid Android 2.54 that would not allow the headset/mic combo to work with the phone, but I am free of it now I guess. I will miss the interface of PA, but boy does CleanROM run FAST!!! I am in awe of the speed and responsivness. I hope the battery life holds up like PA did for me and I also think that the quick settings on CleanROM basically RULE.
Does your 3.5mm adapter work, or has it given you issues where it just stops completely. I've has this happen now like 5-6 times and the only thing i can see doing it is either the phone being unlocked or Magisk. I've sent HTC an email to look for some sort of solution, but I'm seriously considering returning this phone and just dumping HTC altogether and maybe waiting on the new Pixel or Note 8.
I have unlocked bootloader and rooted with magisk, running leedroid rom. I have no problems with the adapter.
Carphedon said:
I have unlocked bootloader and rooted with magisk, running leedroid rom. I have no problems with the adapter.
Click to expand...
Click to collapse
Guess ill try that rom for a few days and if the issue pops up again, ill try one exchange with Amazon and if that doesn't work, i'll unfortunately be leaving HTC behind for good. Seriously don't know why they ditched the 3.5 jack, literally no positive outcome.
takeclear said:
Guess ill try that rom for a few days and if the issue pops up again, ill try one exchange with Amazon and if that doesn't work, i'll unfortunately be leaving HTC behind for good. Seriously don't know why they ditched the 3.5 jack, literally no positive outcome.
Click to expand...
Click to collapse
I've had no problem as well. A new ROM will not fix it if you are on stock (unless you don't take updates or something). Most likely a hardware issue. What does yours actually do? Does it disconnect and re-connect, does the icon stay on the screen, can you jiggle the adapter and it works again?
takeclear said:
Does your 3.5mm adapter work, or has it given you issues where it just stops completely. I've has this happen now like 5-6 times and the only thing i can see doing it is either the phone being unlocked or Magisk. I've sent HTC an email to look for some sort of solution, but I'm seriously considering returning this phone and just dumping HTC altogether and maybe waiting on the new Pixel or Note 8.
Click to expand...
Click to collapse
One of the fix that is included in actual 1.16.XXX.X DEV ROM is mentionned as this :
- FIX "There is no sound suddenly when listening music with HTC type-c to 3.5 adapter" issue
I already received 2 firmware update for the adapter but mine haven't got any issue so far
purple patch said:
I've had no problem as well. A new ROM will not fix it if you are on stock (unless you don't take updates or something). Most likely a hardware issue. What does yours actually do? Does it disconnect and re-connect, does the icon stay on the screen, can you jiggle the adapter and it works again?
Click to expand...
Click to collapse
So far it's working on Leedroid, the problem was that it would work fine, and then if I randomly tried to use my headphones or plug it into my car the phone just acted as if nothing was plugged in, no icon at all and audio played through the speakers. Unfortunately I'm a Flight, so my phone's always up to date, so that's not the issue, might very well be hardware, but so far it's working.
I have run into the dreaded headphone jack problem. The phone won't play audio through the speakers and doesn't use the microphone because it thinks that headphones are connected. I've tried resetting it to factory settings and it didn't fix anything which is why I think it's not a software problem.
After some Googling I found that I'm not the only one to have this problem and that Google is replacing the units with this hardware fault. Unfortunately I didn't buy the phone via play store so I can't return it directly to google.
I'd like to try and fix it myself. If anyone knows where I could buy a headphone jack for the 5" pixel I'd be very grateful. Before I buy the replacement part I was thinking of removing the headphone jack and trying to start the phone like without it. My reasoning is that the phone would then default to playing the sound through speakers and I would be sure that it's a headphone jack problem. Would that work at all or the phone won't even start?
I need your advice and opinions, thanks
Please keep us updated as I'm facing the same issue:/
Alaadragonfire said:
Please keep us updated as I'm facing the same issue:/
Click to expand...
Click to collapse
I ordered a replacement headphone jack and as soon as it arrives, within the next 2 weeks I hope, I'll replace it and see if that gets it fixed.
A couple of more details:
-problems started about 3 days after updating to Oreo
-at the beginning the volume would first turn itself gradually down to zero and I had to fight it with the volume up (I would always lose eventually xD)
-there was usually a loud pop heard through the headphones after that 'battle' and then the audio and mic would completely cut off
-restarting the phone would enable the audio and mic again but the problems returned as soon as I plugged in the headphones again (tried with several different headphones)
-factory reset didn't fix it and after a couple of days of problems I'm now stuck with no audio at all and no mic input
-my phone can't recognize the headphones anymore
I have the exact struggle, restart will work for a while and then problem return, when I contacted google they offered a replacement but since I'm not in Canada at the moment, they will not be able to process my replacement request, but google representative told me that I can try and replace the mic with the charging port(as it all comes together) and it should fix the issue, but I also think that it might be the headphones jack, also this happened after I tried Android O beta.
FooFighter312 said:
I ordered a replacement headphone jack and as soon as it arrives, within the next 2 weeks I hope, I'll replace it and see if that gets it fixed.
A couple of more details:
-problems started about 3 days after updating to Oreo
-at the beginning the volume would first turn itself gradually down to zero and I had to fight it with the volume up (I would always lose eventually xD)
-there was usually a loud pop heard through the headphones after that 'battle' and then the audio and mic would completely cut off
-restarting the phone would enable the audio and mic again but the problems returned as soon as I plugged in the headphones again (tried with several different headphones)
-factory reset didn't fix it and after a couple of days of problems I'm now stuck with no audio at all and no mic input
-my phone can't recognize the headphones anymore
Click to expand...
Click to collapse
please update the progress, i'm having the same problem. I hope it get fixed after you replace the headphone jack
malstroms said:
please update the progress, i'm having the same problem. I hope it get fixed after you replace the headphone jack
Click to expand...
Click to collapse
I'm still waiting on the part to arrive. I'm expecting it within the next two weeks. I'll try to document the replacement with photos and/or video so others can do it if it turns out successful
Okay guys, here's the update with some good news and some bad news.
The replacement headphone jack arrived yesterday and the good news is that I replaced it and it seems to have fixed the problem! Yay!
But the bad news is that in the process I damaged the LCD screen so now I'm waiting on a replacement LCD. I guess I should've expected that because the screen and LCD itself are extremely sensitive and the damage is not even visible, but it's simply not working anymore.
So how do I know it actually works? Well since the phone used to be paired to my PC via bluetooth, whenever I turn on my PC a notification sounds on my phone if I want to pair or not.
Minor bad news - I tried to record the whole process as a tutorial for anyone who'll try to fix this themselves but my camera's battery died halfway and I lost everything I recorded.
Here are the 2 teardown videos I used for guidance: First and Second. I highly recommend you watch them entirely before attempting anything.
I got the headphone jack on eBay from here. It is totally overpriced but it's the only place I was able to find it.
I'm getting my replacement LCD and adhesive for it from Replace Base
FooFighter312 said:
Okay guys, here's the update with some good news and some bad news.
The replacement headphone jack arrived yesterday and the good news is that I replaced it and it seems to have fixed the problem! Yay!
But the bad news is that in the process I damaged the LCD screen so now I'm waiting on a replacement LCD. I guess I should've expected that because the screen and LCD itself are extremely sensitive and the damage is not even visible, but it's simply not working anymore.
So how do I know it actually works? Well since the phone used to be paired to my PC via bluetooth, whenever I turn on my PC a notification sounds on my phone if I want to pair or not.
Minor bad news - I tried to record the whole process as a tutorial for anyone who'll try to fix this themselves but my camera's battery died halfway and I lost everything I recorded.
Here are the 2 teardown videos I used for guidance: First and Second. I highly recommend you watch them entirely before attempting anything.
I got the headphone jack on eBay from here. It is totally overpriced but it's the only place I was able to find it.
I'm getting my replacement LCD and adhesive for it from Replace Base
Click to expand...
Click to collapse
Thanks for the updated! Are you sure problem is fixed by changing the headphone jack ? It's not temporary fixed like before ? BTW the link for eBay headphone jack is already sold out
Alaadragonfire said:
Thanks for the updated! Are you sure problem is fixed by changing the headphone jack ? It's not temporary fixed like before ? BTW the link for eBay headphone jack is already sold out
Click to expand...
Click to collapse
Well I'll know for sure as soon as I replace the LCD. I'm hoping it will arrive during the next week and then I'll update this thread again
Alaadragonfire said:
I have the exact struggle, restart will work for a while and then problem return, when I contacted google they offered a replacement but since I'm not in Canada at the moment, they will not be able to process my replacement request, but google representative told me that I can try and replace the mic with the charging port(as it all comes together) and it should fix the issue, but I also think that it might be the headphones jack, also this happened after I tried Android O beta.
Click to expand...
Click to collapse
I definitely recommend others try to get Google to replace it. I got mine from Swappa second hand and they still respected the warranty. Much easier and cheaper than replacing it yourself.
wow its nice to hear that it work, but some say that its the charging port board that has a problem(the location of the microphone). should i buy headphone jack replacement or charging port board?
yesterday i put i my pixel into freezer for 2 hour(i tried this because it help my previous phone which is nexus 5x come back to life for a while haha) and rebooted to safe mode and tried to record and microphone work, rebooted to normal and until now it still work, but im hoping that your replace method would be a permanent fix and i will do that too.
please update this thread again as soon as you replace your lcd
thank you
Another update. I got the replacement screen today but the problem hasn't been fixed. Well, partly it has been. The speaker now finally works when nothing is plugged in but the phone can't recognize any headphones. So, like Mattish13, if you can get it replaced by Google do so. Fixing things on my own is my hobby and was logical since I couldn't get mine replaced by Google, but this fix is not worth your time or money, trust me. I'm guessing the next thing to get replaced would be the daughterboard, maybe that would fix the problem finally, but in my opinion it's not worth it.
Ironic how so many problems with the headphone jack appeared for so many people and at the same time Google decided to ditch the jack for Pixel 2 :laugh:
Edit: just to be clear, since I already invested in a new screen and new jack, I will drop in another 25$ for the new daughterboard. If that doesn't fix it, nothing can
malstroms said:
wow its nice to hear that it work, but some say that its the charging port board that has a problem(the location of the microphone). should i buy headphone jack replacement or charging port board?
yesterday i put i my pixel into freezer for 2 hour(i tried this because it help my previous phone which is nexus 5x come back to life for a while haha) and rebooted to safe mode and tried to record and microphone work, rebooted to normal and until now it still work, but im hoping that your replace method would be a permanent fix and i will do that too.
please update this thread again as soon as you replace your lcd
thank you
Click to expand...
Click to collapse
As strange as it sounds the freezer trick works! I think the issue appears when the phone heats or it's heat related
FooFighter312 said:
Another update. I got the replacement screen today but the problem hasn't been fixed. Well, partly it has been. The speaker now finally works when nothing is plugged in but the phone can't recognize any headphones. So, like Mattish13, if you can get it replaced by Google do so. Fixing things on my own is my hobby and was logical since I couldn't get mine replaced by Google, but this fix is not worth your time or money, trust me. I'm guessing the next thing to get replaced would be the daughterboard, maybe that would fix the problem finally, but in my opinion it's not worth it.
Ironic how so many problems with the headphone jack appeared for so many people and at the same time Google decided to ditch the jack for Pixel 2 :laugh:
Edit: just to be clear, since I already invested in a new screen and new jack, I will drop in another 25$ for the new daughterboard. If that doesn't fix it, nothing can
Click to expand...
Click to collapse
Any updates ?
Alaadragonfire said:
Any updates ?
Click to expand...
Click to collapse
Yes, sorry for forgetting to post earlier. I changed the daughterboard and it appeared to be working perfectly. But about 30 minutes later the microphone again wasn't working and there was no audio. I was back at the beginning.
Then I did a factory reset and again it worked. But every time, after about 30 minutes it stops working. At this point I have no idea what the exact problem is.
I've definitely fixed it partly somehow because before I couldn't get the microphone and speaker to work at all. Now I can, but it fails after some time eventually. The headphones jack works normally until the failure happens.
I've tried the freezer trick after that and had no noticeable improvement. My theory now is that the problem probably was on the daughterboard but the replacement one I got (which is actually a refurbished part) might have had the same problem but not as serious as my original part.
FooFighter312 said:
Yes, sorry for forgetting to post earlier. I changed the daughterboard and it appeared to be working perfectly. But about 30 minutes later the microphone again wasn't working and there was no audio. I was back at the beginning.
Then I did a factory reset and again it worked. But every time, after about 30 minutes it stops working. At this point I have no idea what the exact problem is.
I've definitely fixed it partly somehow because before I couldn't get the microphone and speaker to work at all. Now I can, but it fails after some time eventually. The headphones jack works normally until the failure happens.
I've tried the freezer trick after that and had no noticeable improvement. My theory now is that the problem probably was on the daughterboard but the replacement one I got (which is actually a refurbished part) might have had the same problem but not as serious as my original part.
Click to expand...
Click to collapse
Thanks for the update, interesting... Maybe the daughterboard is faulty as well, but didn't Google response was that there is a crack line in the audio codec, as far as I know the audio codec is on the motherboard, I guess this problem won't be fixed after all, it is really annoying!! I wanted to get another pixel maybe XL this time, I found some offers with used ones, but now I am really afraid to buy one and this problem appears with the second phone.
Yes, found that response but unfortunately changing the motherboard is not possible because I couldn't find any place that sells them and I guess it's the same as getting a new phone in the end ?
I ended up getting a pixel XL but Google said this problem appears on devices manufacturered before March 2017,so I made sure when I was buying that I got a device manufactured after that and I did. So far so good ?
FooFighter312 said:
Yes, sorry for forgetting to post earlier. I changed the daughterboard and it appeared to be working perfectly. But about 30 minutes later the microphone again wasn't working and there was no audio. I was back at the beginning.
Then I did a factory reset and again it worked. But every time, after about 30 minutes it stops working. At this point I have no idea what the exact problem is.
I've definitely fixed it partly somehow because before I couldn't get the microphone and speaker to work at all. Now I can, but it fails after some time eventually. The headphones jack works normally until the failure happens.
I've tried the freezer trick after that and had no noticeable improvement. My theory now is that the problem probably was on the daughterboard but the replacement one I got (which is actually a refurbished part) might have had the same problem but not as serious as my original part.
Click to expand...
Click to collapse
I had this problem and Google said pixel has warranty till 2019 and sent me a new one... However they sent me the wrong color and I have no choice in the manner
knowitall72 said:
I had this problem and Google said pixel has warranty till 2019 and sent me a new one... However they sent me the wrong color and I have no choice in the manner
Click to expand...
Click to collapse
Do you mean your phone had warranty till 2019 or all pixel devices, because when I contacted Google the guy on the phone told me my phone has warranty till Jan 2018, which sucks in my case as I'm at the moment outside of Canada and won't be returning till summer 2018
Alaadragonfire said:
Do you mean your phone had warranty till 2019 or all pixel devices, because when I contacted Google the guy on the phone told me my phone has warranty till Jan 2018, which sucks in my case as I'm at the moment outside of Canada and won't be returning till summer 2018
Click to expand...
Click to collapse
I believe all pixel devices because I bought mine just after they came out in Australia... Phone screen broke and when I replaced it I had these problems... Told Google it was a hassle contacting my australian provider and would cost alot and they said it had warranty until '19 and that they would replace it here in the states free of charge... It may have been only till '18 but my first pixel was faulty as well and I had it exchanged out there n straya so maybe that's why it is until 2019