The sound from the speaker of the Charmer has suddenly completely disappeared while it was in use.
I can still use the earpiece during conversations, but nothing at all comes out of the rear speaker. I tried openning it and seeing if the problem was something like just a loose connection or something like it but even after openning, couldn't make head or tail of anything. All connections seemed fine.
Need help desperately.
I had a problem with the speaker too. I tried opening the unit myself (careful on the warranty sticker) but not manage to see any loose connections.
At the end, I sent it back to HTC Europe for repair (thankfully it is in warranty), after two rounds, they've got it repaired.
It may be a Charmer thing, or a HTC thing.
Anyway, how does it sound just before the speaker went dead? Mine started off with some static noise and then it went dead completly during a phone conversation, and I thought the line has been dropped.
Contacts:
08712-230-217
Just leave a message on their answering machine and they will call you back the next day (call again if they didn't call you back the next day). All they need is your IMEI number to check on your warranty. They will send you an email with instructions on how to send it to them for repair.
Thanks for the quick reply and the contact information.
However, being as stupid as I am, that warranty sticker is no longer in one piece. So don't think that will work.
But also, yours stopped working while in call; mine in-call volume on the earpiece is still working, just the back speaker is not. So, no ringtones, sounds from games, tomtom, ..... etc.
Any ideas on what exactly is wrong? Something to do with connections... speaker.... or just audio processing circuits? If it's the latter, then I'm definitely screwed.
Yes, mine is the same problem with yours. I'm on speaker phone mode when it went dead. I can still use all function except the back speaker. Yes, same problem. As according to their record, they first replaced the speaker. But after I've got it, it went seriously wrong (very hot) when I use the speaker. So, I sent it back again and they said they replaced the main board. Probably the main board burned the speaker. Not sure. Doesn't sound like a loose connection.
Anyway, try calling them and ask what will they do it the warranty label is 'broken'. They'll probably charge you for that. Just bs them that you bought it second hand and know nothing about it.
That's a good idea. I'm gonna try and call them and see what happens. Will update here.
Thanks a lot for your good help Hanmin.
That's a good idea. I'm gonna try and call them and see what happens. Will update here.
Thanks a lot for your good help Hanmin.
Related
OK, am I the first person in Uk to return my with a fault !!??
The earpiece has failed, not even a squawk comes out from it. The head set and speaker phone still works though.
Devicewire.com wouldn't take it back even though its still in the DOA time-scale. Well at least that was the story until I got HTC on the case. I then decided to send it back to HTC anyway on the basis that they'll probably have more stock.
This isn't a moan the phone is superb, I just figured that it could be the start of a 'known faults' thread.
The SD slot cover won't close on mine. Apparantly, HTC devices are prone to this fault. However, everything else is working perfectly so I actually chose not to send it back to HTC - didn't want to take the risk of waiting weeks and weeks for another...
enterpryse said:
OK, am I the first person in Uk to return my with a fault !!??
The earpiece has failed, not even a squawk comes out from it. The head set and speaker phone still works though.
Devicewire.com wouldn't take it back even though its still in the DOA time-scale. Well at least that was the story until I got HTC on the case. I then decided to send it back to HTC anyway on the basis that they'll probably have more stock.
This isn't a moan the phone is superb, I just figured that it could be the start of a 'known faults' thread.
Click to expand...
Click to collapse
Mine is dead also.
Besides from the phone speaker, all other components work OK. Can only make phone calls using the speaker on the back or via a (BT) headset. I am afraid mine has to go back to HTC also.
Robin
Mine earpiece had also failed and I returned it back to Devicewire for replacement.
After using my TC for a long voice call or with bluetooth or WiFi or GPS, the top part of the set becomes warm and when you run your finger across the START menu bar, an "unglueing" sound is heard.
This happens only when the TC set is warm - apparently the top part of the screen becomes unstuck or the glue was not applied correctly.
Had to demonstrate to HTC several times before they decided that it was a faulty set.
ianlo said:
After using my TC for a long voice call or with bluetooth or WiFi or GPS, the top part of the set becomes warm and when you run your finger across the START menu bar, an "unglueing" sound is heard.
This happens only when the TC set is warm - apparently the top part of the screen becomes unstuck or the glue was not applied correctly.
Had to demonstrate to HTC several times before they decided that it was a faulty set.
Click to expand...
Click to collapse
This happens to mine as well
rhov23 said:
This happens to mine as well
Click to expand...
Click to collapse
Apparently this happens to some sets only. I would recommend that you insist for a replacement set or at least a replacement screen.
I was so irritated by that noise that I was even prepared to pay for a replacement screen myself if HTC insisted that it was not a problem.
Fortunately, I managed to get a replacement set as I was within my 14 day 1-1 exchange policy.
ive had problems with wifi, bluetooth and camera. ive also returned my unit to HTC
I had problems with Bluetooth, Wifi, text messages... Also returned for repair. Hope they send me an iphone back instead...
I sent mine back. I had crappy bluetooth and bad reception, it would drop calls in areas with full signal. Would drop the calls even more when using bluetooth headset.
Mine is back to HTC for repairs (speaker problem).
Wonder how long it will take them to repair it.
Robin
I also have a faulty unit bought in the UK. I bought it in London, near the British Museum.
My FM tuner and my bluetooth are totally broken. The volume button is too hard to slide.
my first o2 set had a wonky screen, not square in device. my 2nd one the screen was positioned over to the left plus some oily/lcd residue on the middle of both screens, like liquid crystal when you push the display, except this was visible without pressure. plus my first one the jog dial wasnt central and leaned over,, awaiting my third handset, tiresome, epsecially when you look at the price of these things! if id bought one outright, id get my money back i think. shame though, as is a great piece of hardware, just let down by assembly :'(
(oh and video drivers)
BT, Earphone and Radio - Gee!!!
Once upon a time I was about to enter an airplane and then selected Flight Mode.
After that, no more Radio, Bluetooth, neither Earphone.
USB earphones and speakerphone are okay.
Some apps do not register accordingly (bug in using the FlashToPermMem function).
Sometimes the phone simply shuts down.
Darn! I have to return it but I am in Brazil :-(
-Feaps
My dutch Touch Cruise also lost it's phone speaker today. Not a blip comes out of it. When using the handsfree speaker, I can still make my calls. But I'm not that into calling people where everybody can listen into the conversation..
Back to HTC it is....
I'm returning my new Polaris because I get little to no signal reception although I am in an area where signal strength is not an issue
HTC Europe told me to send it to the German service center as a DOA and I will get a replacement. I was told to send it everything (incl. packaging).
The German service center has said they don't do DOA swaps, only repairs. And I should send in only the Polaris (even without battery / battery compartment cover) ...
Now HTC is escalating this and they are supposed to get back with my via email with exact instructions
But, in all fairness, I have to say that HTC Europe (based on the accent I guess they are in England ??) has been very responsive. Not that the problem has been solved yet, but I always find it positive when a company calls back as promised
But of course, even better would be to get a product that works
Cheers,
Andreas
phone speaker has died
After three months, the speaker of my touch cruise stopped working. Handsfree still works. I did send an email to my provider and am curious how to tackle this problem.
Did anybody solve this already?
I have the normal speaker volume issues but also I've noticed some even more annoying problems:
1 - The speaker on my TP seems to suffer form its own interference. When the speaker is being used during a call I can hear the usual buzzing sound that mobile phones make when they're near speakers in its own loudspeaker?! Surely this isn't right? Anyone else get this?
2 - When my TP's loudspeaker is activated or deactivated it makes a small speaker pop sound. Is this normal or do I have a faulty unit? It happens just before any sound is emitted from it, and then shortly after the sound has finished and it goes back silent. Seems its when the speaker receives power ready to emit sound, then again when it powers back off.
Coming from a Universal (MDA Pro) the sound quality on the TP is very poor in comparison but then it is like half the size so it's manageable. This popping sound is very annoying, though.
I'm using the stock ROM that came with it. I'm on T-Mob UK (it's one of the Expansys ones).
Any ideas how I come test / overcome / put up with this? Please let me know if you do OR DO NOT have this problem also so I know whether to return it as a faulty handset or not.
Thank you in advance,
LLOYDY
I had the same symptoms as you are describing, as well as the following:
http://forum.xda-developers.com/showthread.php?t=419761
Do you get this problem too? try playing a music file so the speaker is functioning and download a file from the internet. I only found the interference with a GPRS signal and not HSDPA.
If I were you I would get it replaced. This is what I did and the replacement did not have this problem.
Hi, Thanks for your reply.
Yes I get this same issue. When using HSDPA and using Opera say there is no interference. However, when using GPRS and playing music the interference is REALLY annoying over the top of the music.
Is this not normal? Also did you get the annoying popping sound too?
LLOYDY
That's all right, glad to help, what this forum is here for.
Yes I used to get the popping sound ocassionally too. It is not normal, confirmed by the fact that my replacement unit doesn't suffer from these issues.
Excellent. Good to know (Well, in a way!). Just emailed the retailer (Expansys) about getting an exchange sorted out so hopefully I will hear back from them by the end of the day. I haven't dealt with them before (this phone was my first time) so this will be the test to see how good a retailer they are.
Again, thanks for your help. I'll post updates here for others with the same problem etc.
LLOYDY
My phone was fine for 2 months and now the speaker 'pops' (and picks up that 'gsm sound' occasionally). I replied to the other thread about this too: http://forum.xda-developers.com/showthread.php?p=2884075
I too had the GSM noise problem which seemed to get worse as the phone got warm after extended use.
Even though everybody I showed the phone to commented on the noise, upon return Expansys insisted on "no fault found" after pratting about for 3 weeks about it.
In any event, the threat of legal action seemed to being them to their senses but I will not be getting my replacement from them.
Local HTC service took my TP in for a motherboard replacement due to this problem (I kinda went around expansys altogether..): http://forum.xda-developers.com/showpost.php?p=3018645&postcount=6
I would suggest to anyone coming across this problem to return the handset immediately and ask for a full refund (under the long distance selling rule, believe allows you 10 or 14 days to return the device, no questions asked) . Don't faff about with relying on proving to them there is a fault, that is a recipe for stress.
Do you have problems with bad speaker sound quality when making calls?
When making calls there is a crunching/scratching sound from the front speaker. It sounds as if it's cracked or as if the cable is poorly fitted or exposed to interference of some kind.
Since this is my second Touch Pro, the first had the same problem and considered DOA, I'm wondering if you're experiencing the samt problem.
BR / Magnus
Edit: speaker -> front speaker
Hrm..
I just RMA'd my TP 'coz of this problem (literally just got back from the post office). So are you saying that your new one also has this problem?
This is the problem I had:
http://forum.xda-developers.com/showthread.php?t=427160
LLOYDY
lloydcody said:
Hrm..
I just RMA'd my TP 'coz of this problem (literally just got back from the post office). So are you saying that your new one also has this problem?
This is the problem I had:
http://forum.xda-developers.com/showthread.php?t=427160
LLOYDY
Click to expand...
Click to collapse
i encounter this scratchin sound then suddenly my speaker go dead..now it is in svc center...
I have it too.
So does this mean its just the way the phone is? What a load of cr4p...
Can someone please respond and say if they DO NOT have this. This will give me some hope...
LLOYDY
Still no update from Expansys UK (the retailer) despite having sent it back to them a week ago. I've called and emailed with no response. All I ever get is "we currently have no update on the status of your return other than we received it".
VERY poor service. I didn't expect this kind of service from them. I will definitely be avoiding them in the future. I have requested a refund and contract disconnection now as this is ridiculous. I doubt I'll get a response tho....
LLOYDY
I haven´t noticed anything like that :/ But I have a problem with sensory overload 3D, it gives me the broken glass screen...
third device is incoming
Just got a message that my third device is sent. Meaning the two previous was accepted as DOA... We'll see if the new phone is working better.
Hi Guys,
Maybe I'm stupid, but could you explain the bad speaker means the receiver which is in front of phone, or the speaker in back of phone?
My bad speaker was the loudspeaker at the back of the phone. Although the volume is poor on the earpiece speaker (but this is normal at least). I think HTC devices have gone downhill these days. I came to the TP from a Universal which I've used for over 2.5 years! And it still has better sound quality etc. Shame Expansys are messing me around too. Still no response from them...
LLOYDY
third device seems ok
Just got my third device, and it seems to be ok. But I'll have to make some calls before I know for sure.
/ M
Gday guys i just got my mobile yesterday, left it on charge for a few hours and woke up and started getting to used it.
Although i have noticed that playing mp3's, ringtones (and well anything using the external speaker. Ie the phone ringing when a incoming call is coming) are VERY VERY soft from the speaker, in audable unless you have the rear of the phone jammed into ur ear...and lets face it who carries there phone like that?
Strapped to there ear??
I think the speaker is faulty...
I purchased this phone from "3" on a plan, so i think i should go back to the store and get a new phone. I do not want this one repaired, as it should fall under the DOA factor i think.
But i would just like confirmation that this phone is indeed faulty.
Thank you.
Just did a Hard Reset, fixed the sound right up....very werid tho.
Oh well just put on Romeos v1.51
The speaker on my fuze doesn't really work unless I sometimes tap it lightly, and even then it crackles. it started happening suddenly a few days ago. its really annoying because I can't hear incoming calls anymore, and the speakerphone feature doesn't work either. I'm using NATF's 3.4 ROM, and have been since it came out, but this only started suddenly. I've noticed a small "popping" noise ever time I get an incoming text/call/ or some type of incoming signal.
I think its obvious that this is a hardware problem. If I remember correctly, I think HTC devices come with a 1 year manufactuer's warrenty. Maybe I can make use of it?
Would I also have to unflash the phone and bring it to factory settings?
bump? can someone please give me some advice?
same problem...
speaker
Same problem, speaker stops working then works.
same problem, Mine finally went out all together, and I can only hear it when my ear is RIGHT NEXT TO THE SPEAKER....its very low...I need to go ahead and try to get a warranty replacement.
I suggest contacting ATT ASAP. even if you didn't purchase a replacement plan, HTC provides a warrenty for a certain amount of days. As long as your phone isn't otherwise damaged you can send it back
I did it, and got a newphone in about 4 days (though you can get expedited shipping for $12)