Hi everyone, how are you?
For about a week or so i have been having some problems in my touch cruise.
My mic stop working (more or less). I have been trying to solve it by myself and with some help of forums in my mother language, but even so, i failed.
The problem is this:
When i answer a call, the person in the other side is not able to hear me at all. Only if i shout real loud and if i take the device from my ear and put it right in front of my mouth, they can only hear whisper like sounds.
If i am the one doing the call, it happens the same thing.
If i try to record a voice note or something like it, almost the same thing. i cant hear myself talking. Only in the situation i mentioned above, with the phone in front of my mouth and with me shouting, its possible to ear something.
I have done a hard reset just now and it remains with the same problem
do you know what might be happening? do you recommend some proceeder before i try sending it to be fix?
I bought it online, in expansys (and i'm in Portugal) and they said that i have to contact a company that makes the "fixing" for them (outsourcing services you know). I tried to call them but i didn't got any answer yet.
I know who is the dealer of the HTC brand in my country (Novabase).
Should i contact them directly, should i go first to the other fixing company or should i try some mambojambo in registry or some app that may fix the problem?
Please help me. My phone/pda is (almost) my life. I need it for work (and the amount of money i gave for it does not include problems of any kind )
Thank you in advance and sorry for the HUGE post.
I will be waiting for your guru answers =)
stay cool
up...
please
Unfortunately, it really sounds like a hardware problem, especially you already tried the hard reset. You can confirm this by using the headset. If everything works fine using the headset, then your phone's mic is broken. And if that's the case, sending it in for warranty repair is the only solution.
yeah, you are right. with the wired headset it works (oh, just to think about it, does your headset moves arround insite the jack? it seems loose)
it has to be hardware then. :S
SH*T =( so much money for this :S
thnaks anyway =X
Major mic problem
I've bought 2 HTC TC Cruise and both of them have the same mic problem, so it's supposed to be a quite common issue: suddenly the mic becomes deaf without any apparent reason! I know it maight be an hw problem, but I would avoid the too slow assistance service if possible, does anybody have an idea? Tnx all, bye.
This seems to be a common problem in Touch Cruise. My Mic stopped working and I took a replacement
The Hardware Quality Of Polaris Is Unacceptable Weak!
Just one month ago my Polaris was repaired and shiped back from UK (mainboard replacement in HTC repair center). It was "SIM not found" HW problem.
...and I have now a same MIC problem!
Now I see - I'm not alone, this looks like amplifier chip failure on the switchboard.
THE HARDWARE QUALITY OF POLARIS IS UNACCEPTABLE WEAK!
Im finish spending my time and money on shipment to HTC repair center.
Today I'm using a BT headset and looking for spare parts on web.
Hate the moment I decided to bay this ****!
Related
The sound from the speaker of the Charmer has suddenly completely disappeared while it was in use.
I can still use the earpiece during conversations, but nothing at all comes out of the rear speaker. I tried openning it and seeing if the problem was something like just a loose connection or something like it but even after openning, couldn't make head or tail of anything. All connections seemed fine.
Need help desperately.
I had a problem with the speaker too. I tried opening the unit myself (careful on the warranty sticker) but not manage to see any loose connections.
At the end, I sent it back to HTC Europe for repair (thankfully it is in warranty), after two rounds, they've got it repaired.
It may be a Charmer thing, or a HTC thing.
Anyway, how does it sound just before the speaker went dead? Mine started off with some static noise and then it went dead completly during a phone conversation, and I thought the line has been dropped.
Contacts:
08712-230-217
Just leave a message on their answering machine and they will call you back the next day (call again if they didn't call you back the next day). All they need is your IMEI number to check on your warranty. They will send you an email with instructions on how to send it to them for repair.
Thanks for the quick reply and the contact information.
However, being as stupid as I am, that warranty sticker is no longer in one piece. So don't think that will work.
But also, yours stopped working while in call; mine in-call volume on the earpiece is still working, just the back speaker is not. So, no ringtones, sounds from games, tomtom, ..... etc.
Any ideas on what exactly is wrong? Something to do with connections... speaker.... or just audio processing circuits? If it's the latter, then I'm definitely screwed.
Yes, mine is the same problem with yours. I'm on speaker phone mode when it went dead. I can still use all function except the back speaker. Yes, same problem. As according to their record, they first replaced the speaker. But after I've got it, it went seriously wrong (very hot) when I use the speaker. So, I sent it back again and they said they replaced the main board. Probably the main board burned the speaker. Not sure. Doesn't sound like a loose connection.
Anyway, try calling them and ask what will they do it the warranty label is 'broken'. They'll probably charge you for that. Just bs them that you bought it second hand and know nothing about it.
That's a good idea. I'm gonna try and call them and see what happens. Will update here.
Thanks a lot for your good help Hanmin.
That's a good idea. I'm gonna try and call them and see what happens. Will update here.
Thanks a lot for your good help Hanmin.
I have been having some problems with the front speaker lately. Most of the time when I get an incoming call or make a call no sound comes through the front speaker and have to put the loudspeaker on to hear anything. The weird part is that from time to time it works fine usually after using the wired headphones. Oh an the volume is set to max.
Has anyone else had the same problems? How to fix this? could it be that I changed some settings inadvertantly?
RaulTT said:
I have been having some problems with the front speaker lately. Most of the time when I get an incoming call or make a call no sound comes through the front speaker and have to put the loudspeaker on to hear anything. The weird part is that from time to time it works fine usually after using the wired headphones. Oh an the volume is set to max.
Has anyone else had the same problems? How to fix this? could it be that I changed some settings inadvertantly?
Click to expand...
Click to collapse
Mine did not work at all any more. I even did a hard reset; no change. I have now sent it back to HTC for repairs.
Robin
Same here
Mine doesn't work at all.
Wow, I guess we should start a poll where people would select which problems they are experiencing:
1. Wi-Fi
2. BT
3. Front earphone
4. Radio
5. Bad painting
6. Shutting down suddenly
7. None of the above
More than one could be chosen... That would ballpark the size of the problem. Maybe some production batches were messed up due to the hurry from Qualcomm to deliver the already delayed parts? Maybe HTC came to that point where the brand is far larger than is the company's capacity of growing (especially in terms of QA)...
-Feaps
I have the same problem. The wired is that it ocassionally works. Another problem is that FM not always working. I bought the device in German. But now I'm in China. Any one knows how to fix? I don't know how to disassemble it. But I'm curious, maybe some pin is loose?
Same for me, the front speaker didn't work for 48 hours and then worked again I don't even know how
No sound speaker htc touch
I have the same problem, no sound from de phone, when switching to handsfree mode i hear de caller
Hello,
I have the same problem and found that this happened when starting an application that uses only rear speaker or hands free speaker (e.g. Tom Tom, Compe Pocket, etc.)
And the problem is not of that application, the problem is in the phone application of the cruise. I think that these applications mute or power off the front speaker and the phone application don´t activate it.
I have found a solution to this. When making or receiving a call, press many times speaker or hands free button on display and after many times, speaker works again.
Now, I am looking for a new phone application, in order to quit HTC application. Somebody knows a good phone application to use in Cruise????
Many thanks in advance.
My device has been returned today.
Have not had a chance to test it. Will do so when I get home tonight (in 8 hours). I will let you all know if it has been resolved.
As a remark to fran_mad's post; In my case, even after a FULL HARD reset, the speaker did not work.
I therefore do not think it was caused by a software problem.
Kind regards,
Robin
robincop deel 2 said:
My device has been returned today.
Have not had a chance to test it. Will do so when I get home tonight (in 8 hours). I will let you all know if it has been resolved.
As a remark to fran_mad's post; In my case, even after a FULL HARD reset, the speaker did not work.
I therefore do not think it was caused by a software problem.
Kind regards,
Robin
Click to expand...
Click to collapse
Motherboard has been replaced and all works OK again.
Good and quick service from HTC (free pick-up and delivery within one day)
I am still not sure if I like this one better then my good old sleek, slim and sexy Touch.
no sound from phone speaker
fran_mad's solution did not work for me.
I am affraid it's a hardware thing with me too?
I checked volume, did soft and hard resets (clear storage) but frontside speaker does not work!
HTC technical Support is going to collect my phone tomorrow. I will post my proceedings...
frontside speaker repaired
HTC Techsupport repaired my Touch Cruise within a week. Bravo!
See if it keeps working this time!
Same here. Front speaker started to fail a few times. 1 week later it totally stopped. Was repaired by HTC (EuroTwice.be) in 2 weeks.
Front speaker stopped working after 1 month usage - motherboard replaced by htc within 12 days. But now the device shuts down by itself sometimes - will send it to htc again tomorrow - meanwhile i am very disappointed about my Touch Cruise.
Gerhard
Hi
I have problem with the front speaker.
The sound is "blurry" if i put the caller to rear speaker the sound is crystal clear.
So the problem must be in front speaker??
I search the net but i cant find where to get it?
Is somebody have the front speaker from dead Prophet?
TNX
fran_mad said:
Hello,
I have the same problem and found that this happened when starting an application that uses only rear speaker or hands free speaker (e.g. Tom Tom, Compe Pocket, etc.)
And the problem is not of that application, the problem is in the phone application of the cruise. I think that these applications mute or power off the front speaker and the phone application don´t activate it.
I have found a solution to this. When making or receiving a call, press many times speaker or hands free button on display and after many times, speaker works again.
Now, I am looking for a new phone application, in order to quit HTC application. Somebody knows a good phone application to use in Cruise????
Many thanks in advance.
Click to expand...
Click to collapse
just wanna share with others..
my touch cruise experienced this weird problem since yesterday.i've tried fran_mad's method and and its works!! thanx dude! i'm still figuring why the heck this kind of problem happened as i didnt change any setting on my phone.
Sorry for being clueless but what do you guys mean by "front/rear speakers"? I thought there is only one speaker on the back side of the phone and a universal connector for handsfree - earphones+mic?
There are two speakers, one in front and one on the back. My front speaker died and was repaired by htc - new motherboard. Seems to be a known problem...
I have the normal speaker volume issues but also I've noticed some even more annoying problems:
1 - The speaker on my TP seems to suffer form its own interference. When the speaker is being used during a call I can hear the usual buzzing sound that mobile phones make when they're near speakers in its own loudspeaker?! Surely this isn't right? Anyone else get this?
2 - When my TP's loudspeaker is activated or deactivated it makes a small speaker pop sound. Is this normal or do I have a faulty unit? It happens just before any sound is emitted from it, and then shortly after the sound has finished and it goes back silent. Seems its when the speaker receives power ready to emit sound, then again when it powers back off.
Coming from a Universal (MDA Pro) the sound quality on the TP is very poor in comparison but then it is like half the size so it's manageable. This popping sound is very annoying, though.
I'm using the stock ROM that came with it. I'm on T-Mob UK (it's one of the Expansys ones).
Any ideas how I come test / overcome / put up with this? Please let me know if you do OR DO NOT have this problem also so I know whether to return it as a faulty handset or not.
Thank you in advance,
LLOYDY
I had the same symptoms as you are describing, as well as the following:
http://forum.xda-developers.com/showthread.php?t=419761
Do you get this problem too? try playing a music file so the speaker is functioning and download a file from the internet. I only found the interference with a GPRS signal and not HSDPA.
If I were you I would get it replaced. This is what I did and the replacement did not have this problem.
Hi, Thanks for your reply.
Yes I get this same issue. When using HSDPA and using Opera say there is no interference. However, when using GPRS and playing music the interference is REALLY annoying over the top of the music.
Is this not normal? Also did you get the annoying popping sound too?
LLOYDY
That's all right, glad to help, what this forum is here for.
Yes I used to get the popping sound ocassionally too. It is not normal, confirmed by the fact that my replacement unit doesn't suffer from these issues.
Excellent. Good to know (Well, in a way!). Just emailed the retailer (Expansys) about getting an exchange sorted out so hopefully I will hear back from them by the end of the day. I haven't dealt with them before (this phone was my first time) so this will be the test to see how good a retailer they are.
Again, thanks for your help. I'll post updates here for others with the same problem etc.
LLOYDY
My phone was fine for 2 months and now the speaker 'pops' (and picks up that 'gsm sound' occasionally). I replied to the other thread about this too: http://forum.xda-developers.com/showthread.php?p=2884075
I too had the GSM noise problem which seemed to get worse as the phone got warm after extended use.
Even though everybody I showed the phone to commented on the noise, upon return Expansys insisted on "no fault found" after pratting about for 3 weeks about it.
In any event, the threat of legal action seemed to being them to their senses but I will not be getting my replacement from them.
Local HTC service took my TP in for a motherboard replacement due to this problem (I kinda went around expansys altogether..): http://forum.xda-developers.com/showpost.php?p=3018645&postcount=6
I would suggest to anyone coming across this problem to return the handset immediately and ask for a full refund (under the long distance selling rule, believe allows you 10 or 14 days to return the device, no questions asked) . Don't faff about with relying on proving to them there is a fault, that is a recipe for stress.
Do you have problems with bad speaker sound quality when making calls?
When making calls there is a crunching/scratching sound from the front speaker. It sounds as if it's cracked or as if the cable is poorly fitted or exposed to interference of some kind.
Since this is my second Touch Pro, the first had the same problem and considered DOA, I'm wondering if you're experiencing the samt problem.
BR / Magnus
Edit: speaker -> front speaker
Hrm..
I just RMA'd my TP 'coz of this problem (literally just got back from the post office). So are you saying that your new one also has this problem?
This is the problem I had:
http://forum.xda-developers.com/showthread.php?t=427160
LLOYDY
lloydcody said:
Hrm..
I just RMA'd my TP 'coz of this problem (literally just got back from the post office). So are you saying that your new one also has this problem?
This is the problem I had:
http://forum.xda-developers.com/showthread.php?t=427160
LLOYDY
Click to expand...
Click to collapse
i encounter this scratchin sound then suddenly my speaker go dead..now it is in svc center...
I have it too.
So does this mean its just the way the phone is? What a load of cr4p...
Can someone please respond and say if they DO NOT have this. This will give me some hope...
LLOYDY
Still no update from Expansys UK (the retailer) despite having sent it back to them a week ago. I've called and emailed with no response. All I ever get is "we currently have no update on the status of your return other than we received it".
VERY poor service. I didn't expect this kind of service from them. I will definitely be avoiding them in the future. I have requested a refund and contract disconnection now as this is ridiculous. I doubt I'll get a response tho....
LLOYDY
I haven´t noticed anything like that :/ But I have a problem with sensory overload 3D, it gives me the broken glass screen...
third device is incoming
Just got a message that my third device is sent. Meaning the two previous was accepted as DOA... We'll see if the new phone is working better.
Hi Guys,
Maybe I'm stupid, but could you explain the bad speaker means the receiver which is in front of phone, or the speaker in back of phone?
My bad speaker was the loudspeaker at the back of the phone. Although the volume is poor on the earpiece speaker (but this is normal at least). I think HTC devices have gone downhill these days. I came to the TP from a Universal which I've used for over 2.5 years! And it still has better sound quality etc. Shame Expansys are messing me around too. Still no response from them...
LLOYDY
third device seems ok
Just got my third device, and it seems to be ok. But I'll have to make some calls before I know for sure.
/ M
Hi,
Whenever I make a call or receive a call, I cannot hear the voice of the person at other end, while they can hear my voice with some echo. I have already installed new radio (downgraded from 1.02.25.32 to 1.02.25.28) and have done hard reset many times.
I'm not able to understand how I can resolve this problem. If somebody has faced similar problem, please do let me know the solution.
Regards,
Deep
Hey, I have this issue as well.
From what I have read on these boards it seems like a hardware issue that can only be remedied with a replacement phone.
If I am wrong on that please post, as I would rather fix it myself then have to send it back. My phone is the ATT FUZE by the way.
ucf713 said:
Hey, I have this issue as well.
From what I have read on these boards it seems like a hardware issue that can only be remedied with a replacement phone.
If I am wrong on that please post, as I would rather fix it myself then have to send it back. My phone is the ATT FUZE by the way.
Click to expand...
Click to collapse
If that's the case, then I'm probably screwed
I bought my TouchPro online from Expansys UK this October and as per their return policy, any defective item should be returned within 10days of purchase. Since, TouchPro is not released in India, local HTC Service center does not support the device.
Update: I'm able to hear the voice if I use the loudspeaker or the wired headset. This clearly indicates a hardware problem in the ear piece.