Hey,
in the past couple of days my phone has just randomly shut off while I was using it (e-mailng). The screen will go blank and the green LED will stop blinking. I'm using HTCs latest room.
I called HTC support and they say I should send it in. Has anyone dealt with HTC repairs yet? I don't really feel like sending my phone in and then they can't do anything. I'm dependent on it.
Did anyone experience the same thing their phone? (random shut offs while using, not windows freezing)
Thanks,
My advice is dont send it in.
I had the same problem and i got it solved with a hard reset.
And while i was at resetting i though i'd upgrade to Gonzo's WM 6.1
Just do a hard reset or install gonzo's rom and you'll be fine.
Hi there, same problem here. Getting very annoying to type a message or try to dial a number and the damn thing shuts off. Doesnt happen all the time, maybe once a day or every other day. Have a updates skin on it from fireburned, not sure if that has any effect on it. On doing a hard reset, what will be lost on the phone so I know what to save first.
Hey There,
I have the same problem, I find it turns off in the middle of my calls. I think it might have something to do with the battery, because it doesn't seem to do it when it's plugged into a charger. I upgraded to Dr. Gonzo's WM 6.1, but that didn't fix the problem. Still happy that I upgraded though. Does any one have an idea of what's wrong?
I had the same problem, and tried several roms. Nothing helped. Then I flashed, so I had the newest radio etc. but that didnt help either...
I tried for a time not to install anything at all, but that didnt help, therefore I send it in to the repair shop. All they did was to hard reset it and send it back. Then I send it back and then they replaced the mainboard, and after that it works perfect...
But...
It might happend to your phone if you clock it to faster speeds. - But if your phone goes black without you installing any software then send it in.
if you hard reset, you will lose all your data, and you are going to restore all the settings to default
going to lose sms, mms, emial and stuff,
search somewhere in the forum , i've seen somewhere a great backup program but cant remember the name, you should try using it before hard reseting
cheers
Related
my phone can no longer make or recieve calls, cant get to the phonce section of the phone no matter what, says i have no connection, yet can go online, has 3g icon, and can send and recive text. can anyone solve because the silly geese at AT&T said the only way to fix is to exhange and said thats not fixing it bub! so can anyone help
which ROM?
Try hard reset.
Are you running WM6.1 without a compatible radio?
no rom
i have every thing factory, all i did was tried to hard spl and i kept getting the white screen so i was unable to even get a new rom. i went to sleep woke up and boom no calls or phone feature, but everything else. so any clues
i had this problem too,when 3g icon appear on bar,i can't make any phone calls,receive calls,and data connection.but when the G icon appear,i can make phone...etc.i tried all solutions change the radio and roms,but still no luck.
i send my device to the warranty returns,and they changed it to a new one
i think that it is the tytn II problem.
my friend have a PDA store,and 3 customers complaining about this...
so send back your device for warranty
cheers
Hard reset first of all then let us know if it still doesn't work.
Hi,
I tried to search the forum, I googled around, but I seem to be the only one with this problem:
sometimes (I can't specify it anymore, there is not routine in this problem!) when I open my camera the screen stays black, as if the camara was covered with something (which it isn't, of course!)
I already hard resetted my Crouise, problem was fixed for like 2 weeks, but today, problem turned up again.
Soft reset does not help... any ideas except throwing it at some hard wall?
Edit: Phone is really slow when this problem come up and the only way to leave camera mode is to press the red phone button or do a soft reset
Sounds quite bad, may be a hardware fault...
One hard reset temporarily solved the problem, if you did the hard reset again would it again solve the problem (for a while?). Backup all your files and give it a try.
If not then it may be a hardware problem, in that case I would recommend you send it back to HTC or O2.
If it temporarily solves the problem then it is probably a software issue - I would recommend you try flashing a new ROM, or flash the original ROM.
Just a suggestion...
I did a hard reset again today, backing up my Files via Spite Backup, but after reseting, Camera still isn't working...
Recovering the backuped files didn't help either...
F**k, I really don't want to sent the phone in, because I only have this one, and I sure it's gonna take some weeks to get a replacement...
Is there any way of reinstalling the camera...*hoping for hope*
I have exactly the same problem and i haven't find annything to fix this.
Need some help please
I've got the same problem, I have only find (for my case) some situations...
If you turn on the pda, it works.
if you wait for a while, it works again.
if you wait for some hours, it stop working...
then, if you regular turn off and on the pda, is not secure that it works.
If you soft-reset, it works.
If you keep the pda connected via usb or ac cable, it works everytime (I'm testing it now and it's from this morning that the cam works perfectly).
So I think is a only software problem, exactly I think is apmd error.
Power saving shut down cam device, and when you click camera.exe, the os is not so quickly to return on the device...
I ask to the experts (not me, obviously) if it can be a possibility...
Also can I set, only for cam device, the power saving disabled? So I can test my consideration better?
Thanks
Yesterday, my Polaris with original HTC WM 6.1 set back itself to the delivery state. When I where at work, I wondered, because the battery was suddenly empty. I have charged it on Sunday.
After I have begun to recharge it for a short time, I switched it on. The Polaris told me to calibrate the touchscreen. After it, It started with the assistant for first steps of WM. I canceled it and then I where on the Home Screen. The HTC Home and the Plugin for G-Alarm where lost. When I tried to start a program I have installed some time before, it hadn’t worked. All programs I had installed for my self, seemed to be lost. When I tried to start them, there comes the failure like comes when I’ll install them (the program is from an unknown developer…; I don’t know the text in English exactly, because it is in German on my Polaris) All the SMS where lost and the Plugins on the Program Tab of the HTC Home and the Phone numbers in the Cube where also lost.
All seemed that the Polaris is in delivery state, but the installed programs where still in the list of programs in settings of WM.
The last way for me was to install the ROM now onto the phone. After I’ve installed it new today, WM 6.1 again, all worked very well and I’ve installed some programs like finger menu etc. new. After one restart while an installation, the problem comes again. The whole Phone seemed to be in delivery state. The only change is now, that the phone-program of the Polaris in WM doesn’t work anymore. When I click onto the telephone receiver- picture in WM, nothing happened. Earlier the screen comes, where I have to input my pin-number.
Have anybody an idea, why the mistake happened and what I can do to repair it? Is it a soft- or hardware mistake? I have no Idea what I could do to repair it. The last way I could do is to send it to the dealer where I’ve bought it, because I’m still in guarantee-time, or has anybody an idea, how I can repair the software without send it back for repair?
Regards from Germany,
Robert
Robert,
Get that phone right back to the SUpplier, as its clearly hardware issue. You have tried to re-flash with original 6.1 which was succesful.
btw just curious, did you try using the phone standard without adding new apps for a few days just to see if it was stable or not?
Might be a good idea to do this, just so u can be sure its not a software clash.
Thanks for your fast answer, timmymarsh!!
I've only tried the phone a few minutes without any apps. Then I installed only 4 or 5 small apps, which I've used before I had the first problems on monday over a long time.
This day I watched onto the invoice of the phone. I bought it last year at the end of April. So I will send it as fast as possible to the supplier, that I won't loose my garantee.
After your post I'm pretty sure, that it should be a hardware issue.
If I had a longer rest of the garantee time, I would try it without apps some days, but in this case I'll play safe...
have just had exactly the same problem only have been using the udk syrius r7 rom for last few months, turned phone off while in work and on turning back on losing all contacts etc. have tried reflashing with r8 beta & had same problem have now flashed 3lit3-VI rom and seems 2 b ok now.
MacGaiser said:
Yesterday, my Polaris with original HTC WM 6.1 set back itself to the delivery state. When I where at work, I wondered, because the battery was suddenly empty. I have charged it on Sunday.
Click to expand...
Click to collapse
the indications given looks like due to the battery was drained, so you will lose all applications been installed as well as data and information on the ram (sdcard will survive). in worst cases, your device will stay on bootloader mode, will not loading the rom, though hard reset when battery full can resolve the situation.
Unless you can find hardware related reason to draining your battery higher than normal, no i dont think it is hardware related.
Hy,
I ve got the problem that suddenly my TP shows unusually hanging after a few minutes playing around. If i do a softreset then it hangs on the splash screen and nothing happens. I can do a hr then and the same story begins. After tast appeared i flashed some other roms to be sure that its not depending from the rom. Also i restored different backups, with all its the same... i fear that a part of the memory is defect ... Any ideas how to test the memory or other suggestions? thx in advance.... i dont want to use my microwave
Greetz
Boris
Did this happen suddenly or did you do something before it happened (eg install something, etc)?
Mine just today won't turn on, I had it off all day and now it just sits on the splash screen.
Trying some things, if I figure anything out I'll let you know.
No, i didnt do anything special today or yesterday, but a week ago i set it up completly new, cause i had equal problems.... to set it up completly new with all progs and cosmetic "operations" costs me nearly one week so i dont want to do it again ...
If i find a way to solve, i will post here too
Greetz
Boris
I flashed EnergyROM (booted into the tricolor screen by holding down Power and Volume Down), and it seems to be working.
Youre the lucky one, congrats...
I have a similar problem. The only change/new install is the updated version of Microsoft MyPhone. Now my TP will not connect to my telephone provider: T-Mobile. It just tries and tries but never connects.
Also, sometimes when I try to open any program, I get the error message that the certificate cannot be read. a soft reset fixes this but this problem is driving me crazy.
Is this another Microsoft update ****up?
same here: today more than 3 times problems with certificate or similar message ... thinking of the last timebomb in my old romeos rom ... was no fun..
Borisku,
Are you running Microsoft MyPhone? If so, did you do the software update within the past 4 days?
i do, but i didnt update ... ??? This morning my TP hung again, and i tried to sr it.... seemed to work until tp vibrates 3 times and then nothing anymore, no screen, no button, nothing
.... took out battery, left it out for 30 minutes, then i could HR again and restore my backup... since then no problems.... do you think it could run too long, getting too hot or something like this??
Greetz
Boris..
Edit: was too fast just 1 minute after i wrote that, tp hangs while in connection to active sync.... hr now, will test how it runs with pure romeos2 for 2 days now... rport follows
Edit II: The last days i always flashed from SD Card... i will now try to flash ROMEoS2 from PC ... maybe theres a difference, especially cause the text at the end of flashing from SD was confused. there were mor than one words at one place one the screen, and i found i typing on the screen RaphSimg.nbh, although the file is named as usual raphimg.nbh (without the "s" in the centre...)
I hope i m not too early: i think i solved the prob, maybe that helps somebody & prevents a tp from ending in a microwave
in preparing to bury my tp in the microwave i flashed back to the german stock rom or - correct - to the official update that can be loaded from the HTC Homepage; it contains not only the Rom but also radio & Splash Screen. I flashed it to my tp and was prepared to undo Hard SPL, but it gave it a chance.... and it ran like a VW beetle, flashed back to ROMeOS2, it runs.... i will wait till tomorrow & hope that it will not change to freeze or change clock Font colour partly as it did before...
Hope it will help somebody...
Greetz
Boris
Edit: its now 14th of december and it runs like a charm... seems like the failure is gone through flashing to stock ROM & then flashing ROMeOS again
Still is okay ...
Hey guys, I have trouble going into the message screen on my touch pro. Every other part of the phone works fine. But if I touch the screen to access the message section, it wont respond. Or if I touch the all messages area of the screen, it will light up but the screen wont switch over. pretty much every other part of the phone works except accessing the message/sms part. i still can receive incoming texts but i have no way of replying it!
I have tried soft reset and it would not help either.
This problem appeared out of nowhere.
my touch pro is unlocked, ROM version is 5.05.401.1 WWE, using windows mobile 6.1
From your report, it sounds like something in the software is crashing. I had something similar and the only way I could figure was to re-flash it (involves losing everything loaded on your phone, without a backup) with the ROM I wanted. There may be another way but for the lack of experience with a stock ROM and your specific situation, it is difficult to help you troubleshoot.
should I go for a hard reset?
or should I reinstall a new ROM? if this is the case, can you kindly tell me how to do it?
all my contacts are saved on my sim card so im not too worried about losing those infos.
I suppose it wouldn't hurt anything to try the hard reset first. Also, if there was anything added/installed and wasn't a part of the stock ROM, it is likely you will lose it such as programs, games, etc. Let me know if you'd like to try your hand at flashing a custom ROM, if the hard reset doesn't work.
If you aren't comfortable with either of these, it might help to give it a few days to see if anyone else chimes in...