Database Info

Wierd problem with backup battery

I hope someone knows the answer to this wierd problem!!!
When I had the original WM5 ROM from i-Mate installed, all work well. When I started installing the various WM6 versions, a strange problem occurred. Although the main battery was charging normally, the built-in backup battery failed. So, if I removed the main battery, the phone would reset itself back to 01/01/2006.
At first I just thought that the built-in battery had packed up and didn't worry about it. As soon as I plugged the phone into the PC, the time and date was automatically updated, so it was no big deal.
Anyway, when I installed NiTroGenious's WM6 Platinum Edition, I was amazed to find that the backup battery had started charging again. I could removed the main battery, put it back and there was no loss. Great!!!
Now I have installed GnatGoSplat's WM6.1 ROM and, guess what, it's not charging again!!!!
I don't really want to go back to WM6 so I hope someone knows how to fix it. Has anyone else had this problem?
I had a look here...
HKLM\Drivers\BuiltIn\usbfndrv
But all seems okay with USB charging (set to 1). It would appear to be a registry setting
problem though.
Thanks guys!!

Can someone who is running the "Platinum Edition" please tell me what is in...
HKEY_LOCAL_MACHINE\Drivers\BuiltIn\Battery (Reg 1 jpg)
HKEY_LOCAL_MACHINE\Drivers\BuiltIn\usbfndrv (Reg 2 jpg)
Does it match what I have in the WM6.1 ROM?
I will experiment and report back, if I have the files to play with

Nitro's ROM didn't fix your battery. Its an HTC hardware or software problem, where the phone stops keeping the time settings. I can't say this for sure, but from what I see, Nitros ROM keeps track of current time. If the battery is removed, when you start phone again, it will start with Last Known Time(when you removed battery), then will further update that time with either PC time when you sync with PC or Server time if your Service Provider has the feature and you have it ticked in your Time Settings. Nitros ROM syncs time with Service Provider "IF" your company has that feature. Mine does and now my phone syncs with server. I'm not 100% sure, but I believe Gnat's 6.1 doesn't sync time with server. However, if you read Gnat's thread, he has stated that he is re-working the ROM and will very soon have a more pure and clean/less buggy ROM. I have already sugested him to see if its posible that his new ROM will have Time Sync. If you have CeleTask on your phone, go to MENU-->UTILITIES-->POWER STATUS and you will see your Backup Battery status there. Mine reads 255% Status: High Voltage: 0mV

markanthonypr said:
Nitro's ROM didn't fix your battery. Its an HTC hardware or software problem, where the phone stops keeping the time settings. I can't say this for sure, but from what I see, Nitros ROM keeps track of current time. If the battery is removed, when you start phone again, it will start with Last Known Time(when you removed battery), then will further update that time with either PC time when you sync with PC or Server time if your Service Provider has the feature and you have it ticked in your Time Settings. Nitros ROM syncs time with Service Provider "IF" your company has that feature. Mine does and now my phone syncs with server. I'm not 100% sure, but I believe Gnat's 6.1 doesn't sync time with server. However, if you read Gnat's thread, he has stated that he is re-working the ROM and will very soon have a more pure and clean/less buggy ROM. I have already sugested him to see if its posible that his new ROM will have Time Sync. If you have CeleTask on your phone, go to MENU-->UTILITIES-->POWER STATUS and you will see your Backup Battery status there. Mine reads 255% Status: High Voltage: 0mV
Click to expand...
Click to collapse
That's useful to know. My 'Power Status' reads the same as yours. Is that a good thing?
I do know that a ROM update will not 'fix' a battery but it is possible that a registry setting or driver will prevent it from being charged; in the same way that you can disable USB charging.
I will load the update when it is released and see what happens.
BTW: Are you saying that all Tornados (or i-Mate SP5's) lose their time/date when the battery is removed and only appear to remember them because of the Last Known Time function?

That's useful to know. My 'Power Status' reads the same as yours. Is that a good thing?
I do know that a ROM update will not 'fix' a battery but it is possible that a registry setting or driver will prevent it from being charged; in the same way that you can disable USB charging.
I will load the update when it is released and see what happens.
BTW: Are you saying that all Tornados (or i-Mate SP5's) lose their time/date when the battery is removed and only appear to remember them because of the Last Known Time function?
Click to expand...
Click to collapse
As far as I know, Yes. I have 2 identical SDAII's and both have same problem. One I bought with the problem already, the other one was NIB and the problem started few months later.

Same problem here...
I have an Orange SPV C600 and even before I upgraded to WM6.1, if I remove the battery, the time / date is lost. So I agree, it's nothing to do with the ROM anyone is using. For me though, I never need to remove the battery. I don't change SIM cards, or memory cards so there's just no need. As mentioned, as soon as you sync it's automatically corrected, so no big deal there

Randomly shuts off

Hey,
in the past couple of days my phone has just randomly shut off while I was using it (e-mailng). The screen will go blank and the green LED will stop blinking. I'm using HTCs latest room.
I called HTC support and they say I should send it in. Has anyone dealt with HTC repairs yet? I don't really feel like sending my phone in and then they can't do anything. I'm dependent on it.
Did anyone experience the same thing their phone? (random shut offs while using, not windows freezing)
Thanks,

My advice is dont send it in.
I had the same problem and i got it solved with a hard reset.
And while i was at resetting i though i'd upgrade to Gonzo's WM 6.1
Just do a hard reset or install gonzo's rom and you'll be fine.

Hi there, same problem here. Getting very annoying to type a message or try to dial a number and the damn thing shuts off. Doesnt happen all the time, maybe once a day or every other day. Have a updates skin on it from fireburned, not sure if that has any effect on it. On doing a hard reset, what will be lost on the phone so I know what to save first.

Hey There,
I have the same problem, I find it turns off in the middle of my calls. I think it might have something to do with the battery, because it doesn't seem to do it when it's plugged into a charger. I upgraded to Dr. Gonzo's WM 6.1, but that didn't fix the problem. Still happy that I upgraded though. Does any one have an idea of what's wrong?

I had the same problem, and tried several roms. Nothing helped. Then I flashed, so I had the newest radio etc. but that didnt help either...
I tried for a time not to install anything at all, but that didnt help, therefore I send it in to the repair shop. All they did was to hard reset it and send it back. Then I send it back and then they replaced the mainboard, and after that it works perfect...
But...
It might happend to your phone if you clock it to faster speeds. - But if your phone goes black without you installing any software then send it in.

if you hard reset, you will lose all your data, and you are going to restore all the settings to default
going to lose sms, mms, emial and stuff,
search somewhere in the forum , i've seen somewhere a great backup program but cant remember the name, you should try using it before hard reseting
cheers

[Q] Samsung Jack i616 - Can't Hear Calls - Callers can't hear me

I recently just got a Samsung Jack i616 and it had Windows Mobile 6.0 on it. I upgraded it with the official 6.1 upgrade from Rogers, and everything upgraded fine. But when I call someone, or someone calls me I can't hear them and they can't hear me. I know the phone worked before the upgrade, but now I'm not sure as to why it's doing this. I've tried restarting the phone, but nothing has worked. I haven't found anything on Google, so I thought I'd post it in the forum that I know has come up with so many miracles that made my HTC Touch Elf so enjoyable.
Any tips would be greatly appreciated.
**Update**
Fixed the problem by dialing *2767*3855#
This thread can be deleted

same problem
Hi
I am having the same problem. have you resolved the problem. I would like to see your solution as this is driving me up a wall.
Fibrolan
P.S. I am on the fido network

I have experienced this same issue. I bought a new i616 on the Fido network, upgraded to wm6.1, made a test phone call, and then removed the sim.
While the sim was removed I setup all the software I use (took about a week) and played around with the phone (GPS, etc) to be sure I understood it's capabilities. And then I put the sim card back in - exactly the same issue you have had - it makes and receives calls but there is no sound on any end.
I fixed this by doing a hard reset (with format) - immediately after the format, I tried a test call again and it worked (sound on both ends). I then proceeded to setup the phone again (this time with the sim card still in it) and at the end of installing all the software, the phone still worked.
I have no idea why it stopped working in the first place.
The code you mention does a EEPROM reset which appears to be a carrier unlock on some phones - is your phone now carrier unlocked?
On a side note, the software/hardware on this i616 appears to be a complete train wreck - the GPS sometimes works, sometimes doesnt, sometimes the phone does not allow sound when making phone calls, the bluetooth doesnt connect to some of my devices that have never had any connection issues in the past, etc. These are pretty fundamental issues. I have had a couple of HTC WM phones for the past several years and I have never experienced anything like this with them - perhaps the Jack will grow on me but just setting it up has been a pretty poor experience.

Well, it happened again - no sound on either end during a phone call. I havent done anything since the last rebuild - eventually the sound stopped working.
A full reset with format fixes the problem but I think I have reached the limit - I am not going to rebuild it again because I have no idea when the phone stops working - I do not know what to do differently.
I am going to return this phone for something else - this phone has been remarkably bad (especially for a phone which gets great reviews).
Any ideas what is going on?

same issue
So far the only way to resolve this is the format... rogers says the phone is defective but considering the issue is more than just me I expect a replacement jack is not a guarantee that this issue will go away...

Hi,
I think I have found the culprit that is causing the problems. whe you do an unlock for application, the problem will start happening. not installing the unlock application the phone will work fine.
the only real benefit for the unlock application is getting the gps to work on com4. most applications will work without running unlock.
if anyone has way around this I am listening.
Fibrolan

fibrolan said:
Hi,
I think I have found the culprit that is causing the problems. whe you do an unlock for application, the problem will start happening. not installing the unlock application the phone will work fine.
the only real benefit for the unlock application is getting the gps to work on com4. most applications will work without running unlock.
if anyone has way around this I am listening.
Fibrolan
Click to expand...
Click to collapse
What unlock application are you talking about? Since I fixed the problem myself, I've only had the problem once, which was probably from trying to install a bunch of applications to my phone(which I fixed just by restarting the phone).
The * code that I posted was from the BlackJack II Rogers 6.1 Instructions

I believe he is talking about the application unlock. There are two things I put on my phone that require it - the GPSID thing (connect the GPS to a COM port), and WM5torage (phone looks like a USB drive).
I will format, and will not apply the unlock, and see what happens.
Thanks.

So I've been running into this problem more and more often now. It's seemingly random as to what triggers it. I've tried pulling the battery..turning it on and off..nothing seems to work. I don't really want to do a full format because I don't want to lose all my stuff on there.
I've also found out even with a bluetooth headset, I can't hear anything..I also can't hear anything if I plug in the headset that comes with the phone.
Hopefully we can find out a solution as to why it does this.

Ah so I am not alone.
My fido jack on 6.1 that is also application unlocked (Some of my apps do require this to be done, one way or another..) is doing the same thing. Sometimes I just have to reboot a few times in a row and it comes back, but as of this morhning I've done it 3-4 times and still no sound.

I have given up. I have decided not to app unlock the phone - it is the only way to guarantee the phone still functions as a phone and I have tried many, many things to get it to work. This definitely limits the capabilities of this phone.
This phone is a disaster - the GPS does not connect through a com port like almost every other GPS device on the market, not all of my bluetooth devices work with the phone, and if you app unlock it, it stops working as a phone.
I like the scroll wheel though.

any progress on this?
i have same issue:
-i616 (fido/roger jack)
-want to get GPS working
-but app unlocker will break sound (no sound during calls) on WM6.1
i think the unlockers are only for i617 blackjack2, but not for the canadian version...
any ideas???

I am still trying to figure out the root cause of this problem. Yesterday it happened again to me so I pulled out the battery, removed the sim card, and then reinstalled everything and it worked - no hard reset required. It hasnt happened since so I havent tried the sim card removal again, so it could just be a fluke.
But, if it does turn out to be sim card related, is it possible we are using older version sim cards? The phone came with a new one but I just stuck to using my older one. What abaout everyone else - new or old sim card?
Thanks.

I also have the samsung jack (fido) i616 and also cannot hear the calls on both ends on occasions...even prior to app unlocking so it may not be the app unlock that is causing the issue.
I would turn off and on the phone and it would work again.
Is there a permanent solution to resolve this?
Thanks in advance

Samsung Jack i616 - Can't Hear Calls - Callers can't hear me
I was scanning the xda-developer site as I have both a TytN II and a BJII and thought do I bother telling my story or not - I figured if I can save someone else the hassle, the Major headaches, the time and the Expense it is worth it. So hear goes, get a coffee and put your feet up as this is a long story. If you just wanna know the outcome and solution skip to the end..otherwise just settling in for the story.
Like many of you I bought an BJII from a well known Chinese Mall(PM) and at the same time got it unlocked. I got the phone home and immediately upgraded it to the Fido WM6.1 official rom as I had been using 6.1 on my Tytn II forever without any major headaches. This was my first mistake. (actually my 2nd the first was buying the dam phone in the first place). Right after the upgrade, after making a call, the caller could not hear me and I could not hear them. Only a Hard reset(HR) fixed the problem. After the reset, I then proceed to install some smartphone apps, (sda application unlock, MoDaco smartphoneGpsActivator, MS smartphone GPSID, Garmin Mobile XT etc) after installing my seventh app I decided to make another test call. I encountered the same problem, so I set about uninstalling one app at a time to see which one was the culprit. This did not work and only a HR would fix the problem. This nonsense installing, hard reseting went on for about a week.
Frustrated I took the BJII back to PM, but the dude did not want to give me my money back - he claimed because I had upgraded to 6.1 any software upgrades regardless of whether it was an official rom or not was not covered under warranty. At this point I was not sure whether I was facing a software issue or a hardware issue. Anyway, I took the phone home, and this nonsense with the phone and calls went on for weeks. The last straw for me was being in the mall with my wife and she's calling me and I did not hear the phone ring. Was she mad or what? So to prove I was not dodging her and eying up the babes I got her to call me while I had the phone in my hand and sure enough the phone was ringing, but there was no sound. We did this 4 times- I switched the phone on & off each time - so another HR - problem goes away.
I am Hugely frustrated by this point , however, I set about reinstalling my apps - as a side note one of the apps that I wanted to install was SPB backup 2 - BJII didn't like it so I could not use it hence having to reinstall each app everytime 1 by 1 after a HR. Anyway, this demon possessed phone would at least 3 times a week need to be HR. I was so frustrated that I decided to try the At&t rom,(Mistake #2) it crashed in the middle of the upgrade and bricked the phone. It would not turn on period. Now before you start, I am not a newbie, I have been messing around with windows smartphones and pocketpc for years - in fact my first pocketpc was a compact and it was grey scale, my first ever pda was a Psion, so I know how to flash phones, and cook my own roms.
Anyway, I took it back to PM and the dude wanted to charge me $150 bucks to fix it. I walked out the shop and tried another vendor he said that he would reflash it for $50. He had the BJII for 3 days and in the end could not fix it.
I took the BJII back to the original guy, I tell you I am a pacifist but I am ready to kill at this point and we almost get into a fight as I was wholly convinced at this point that it was a hardware issue. He refused to send it back to Samsung as he reckoned they would charge me an arm and a leg to fix it as they would know straight away that this was a software flash that went wrong. In the end he said that he could fix it for $80 bucks- given that I wanted this phone and I wanted it working(it is great for messaging) I said fine. Yes he did get it working, but had to install a new logic board(motherboard). Thankfully he also installed WM6.0. I decided to leave well alone this time and just install my apps. I have had the phone back for 2 weeks now and have been using it everyday and have had none of those call or sound issues.
I suspect that there is a serious problem with the 6.1 upgrade and it has nothing to do with application unlocking the phone or any other 3rd party software. No presenting any keys in any combination is going to magically fixed this call issue - so please don't be fooled. My advice if you want it, is to Not upgrade to 6.1 at all. WM 6.1 offers some nice features, but not enough to go through this amount of headache, frustration and money.
Anyway peeps Happy New Year.
And avoid WM6.1.
Smartb

Smartb - I liked the story despite the fact that I cried more than I laughed. Seriously, I couldn't agree more with you. Indeed this 6.1 upgrade is the cause of our pain. I've spent hours doing the same thing you have less the ROM installs.. Mine came with the Rogers 6.1 ROM installed.
I'm at a loss for what to do. My latest venture is to compare registry settings with a HR image and after installing a software that breaks the phone. The software I tested with that always broke the phone was SPB Wireless Monitor..
I could ALMOST live with the issue if SPB Backup worked. But of course, it breaks the phone too!
So far, I've successfully gotten these softwares installed without the phone breaking:
- MS GPSID
- TCPMP + FLV Plugin
- Activesync with Exchange
- Garmin Mobile XT
- Facade 1.4.0
- CHome Configurator
These break the phone:
- SPB Backup
- SPB Wireless Monitor
- SDA Unlock
Any ideas how I could downgrade to WM 6.0? My phone came pre-installed with WM6.1

Dave, I don't think you can because there is no 6.0 rom floating about out there believe me I tried. I spent hours looking for one and couldn't find any. There were other roms for the 607, but I wouldn't risk using those. Sorry Mate.
Smartb.

Rogers is sending me the 6th refurbished Samsung Jack
I am having the same audio problem described here. Hard reset, which is every "tech support agent's" answer to everything, is NOT NECESSARY.
I have popped the battery out and stuck it back in and this has worked, other times it has not.
I have turned the phone off and on again and this has worked, other times it has not.
Rogers is sending me the 6TH REPLACEMENT Refurbished phone I have received, I may ask them to start sending 2 at a time, just to be sure.
They won't allow a hardware switch, they will only replace the phone with the same phone. They will try to get me to take a hardware upgrade though for like $200.00 and make me agree to 3 more years.
I am only hoping that the next refurbished one I receive will have this 6.1 bug fixed.

Here's my take on this...
Had this problem from pretty much day 1 with the i616 from Fido, it would occur randomly and intermittently (I could go 3 weeks without experiencing it). But about 2-3 weeks ago, it seemed to be stuck like this, switched to my nokia phone, called fido and they sent a replacement. In the meatime looked for something to backup the current phone to transfer everything to the replacement. That ended up being sprite backup.
Got new phone, made some calls it worked fine. Backed up old phone with sprite and restored to new phone. New phone now has same problem. Start uninstalling, no joy, eventually wipe clean, try restoring again, same problem, wipe clean, install a few of my apps, works fine for a few days, then same problem. Uninstall all 3rd party apps except SK Tools Standard, audio works again.
Wipe device install only a few apps, working fine, this morning I install sprite backup and audio goes away, uninstall sprite audio comes back...
Next send message to sprite support as follows, we'll see what they have to say, next step would be to backup, then wipe and only install sprite and see if problem reoccurs or whether it's an interaction with one of the apps below.
Samung Jack SGH-i616 (aka BlackJack II) running windows mobile standard 6.1, call audio stops after installing sprite 6.5.4.8. This consistently happens when installed and problem goes away once uninstalled.
It's a manifestation of this problem
http://forum.xda-developers.com/showthread.php?t=439620
The following other software is installed on the device.
Webis Flexmail 4.1 beta (bulld 3317)
Webis Pocket Informant 8.52 beta (build 2339)
(note problem occurs with non beta versions of both apps)
Sk Tools Standard 3.3.3.1
Synthesis SyncML Pro 3.0.2.22
Total Commandder/CE 2.51
The rest are the standard apps that ship with the device in rom.

Unicornasaurus said:
I recently just got a Samsung Jack i616 and it had Windows Mobile 6.0 on it. I upgraded it with the official 6.1 upgrade from Rogers, and everything upgraded fine. But when I call someone, or someone calls me I can't hear them and they can't hear me. I know the phone worked before the upgrade, but now I'm not sure as to why it's doing this. I've tried restarting the phone, but nothing has worked. I haven't found anything on Google, so I thought I'd post it in the forum that I know has come up with so many miracles that made my HTC Touch Elf so enjoyable.
Any tips would be greatly appreciated.
**Update**
Fixed the problem by dialing *2767*3855#
This thread can be deleted
Click to expand...
Click to collapse
I didn't use my brain before typing this code. This code effectively hard reset my phone!!! no warnings or anything.

htc Touch Cruise / Polaris / 3650.

Hello all,
A simple question.
How can one tell what kind of a unit he has, is it WWE or is it ASIA or maybe another, I have bought my unit 2nd hand and since then had problems with the softwares and radio roms.
I have used WWE rom, and I just can not get all my contacts in, I have used ASIA and for a few days all was working fine, till something happens I reset the unit and either data is lost or the radio has no signal etc.
Another question, is it possible to stop the Automatic Customization after a hard reset???
Your help would be much appreciated.

WWE or Asia depends on installed ROM. Type can be Polaris 100 or Polaris 200, AFAIK, and is visible during hard reset.
What ROM are you using now? Looks like trouble with ROM or bad device.
Customization can be stopped, if I remember correctly, but you should check this thread: http://forum.xda-developers.com/showthread.php?t=355277&highlight=Polaris+tips+tricks

Hi,
Many thanks.
For the moment I am using a cooked rom Khanx 1.6 Pro.
I was really fed up with the Original Rom as I said it was fine for a few days, working smoothly, even backups by SPB were fine, and suddenly one day the unit froze and I had to reset after the rest nothing worked, all data lost.
Even after Hardreseting I was having problems with 'VDDemon' each time, only after re-installing the rom for a few times I was able to go back to working with it.
I mainly use the unit for telephone (ofcourse), mail, notes and sms.
By the way when I enter bootloader, I can see POLA100 MFG, and the SPL-2.20.Olinex, CPLD-2.
And what I meant about the Automatic ..., when you hard reset the unit you get a windows saying that in 3 seconds and automatic instal is beginning, how can one stop this instal????????
So really I am not even having fun with it at all.

OK, Pola 100 is here too, but SPL is original HTC.
Could you try device for few days with "bare" ROM, meaning no other software installed? Maybe it's software incompatibility.
For stoping customization check thread I mentioned, think it's described there. But I might be wrong, it could be some another thread. In any case, I remember reading about it here and a way how it can be stopped.
My Polaris is stable as stable Windows device can be...

Bodisson said:
OK, Pola 100 is here too, but SPL is original HTC.
Could you try device for few days with "bare" ROM, meaning no other software installed? Maybe it's software incompatibility.
For stoping customization check thread I mentioned, think it's described there. But I might be wrong, it could be some another thread. In any case, I remember reading about it here and a way how it can be stopped.
My Polaris is stable as stable Windows device can be...
Click to expand...
Click to collapse
What do you mean SPL is original HTC?
It is Oli's SPL...

Touch Pro crashed - needed hard-reset to recover

Has anyone experienced their TP crashing during normal operation, and found the only way to recover is through a hard reset?
That's what happened to me last night. I'm running a stock HTC ROM that I upgraded when it came out (two weeks ago?) and the device was working without any problems up until then.
Last night though I was using Opera to browse a website and it suddenly became unstable. I closed Opera and found it wouldn't re-start so I performed a soft-reset. From this point on the device wouldn't go past the boot screen (displaying 'HTC Touch Pro' with the red version numbers - not even getting to the animation). I attempted to soft reset a few times (and even removed the battery for a while) but it still would not boot.
So I performed a hard-reset and restored a backup, whereupon it now seems ok again.
To give a little more info:
- the device was fully charged (had been on charge via USB all day)
- TF3D not installed - standard WM6.1 with SPB Phone Suite installed
- Browsing over wifi (bluetooth and HSDPA connection were also active)
- Running Opera 15613
- Just before the crash, a bug appeared whereby typing a single character into a website textbox (using the slide-out keyboard) would cause that character to be repeated a large number of times on screen - this has never happened before
I've always run the device with the stock HTC ROM and never had any issues like this.
Anyone had anything similar happen?

Yep, just had to hard reset then restore sprite...I was trying to play a song through tf3d and it froze. Soft reset only lead me up to the first screen that states radio version...yaddah yaddah yaddah...hard reset 'solved it'.

Does your phone got hot?
I had a problem while browsing over wifi. To boost the speed i changed power manegment to best performance in wifi settings and phone got hot in few minutes, opera crashed and soft reset didn't help either. But for me removing betery solved the case and also cooling the device a little.
hope this helps
BHole

BHole said:
Does your phone got hot?
I had a problem while browsing over wifi. To boost the speed i changed power manegment to best performance in wifi settings and phone got hot in few minutes, opera crashed and soft reset didn't help either. But for me removing betery solved the case and also cooling the device a little.
BHole
Click to expand...
Click to collapse
It gets warm sometimes, however in this case I'd only been using the device for a few minutes, so I think it was still cold.
I tried removing the battery but that didn't help.
Seems to be behaving itself since then though.

I got the same problem nearly every day. After a few hours (up to 12) it gets frozen. Only hardreset was possible. I got this problem since a view months. I'm trying now to leave one after another program not installed after every necessary hardreset. Currently i'm suspecting either WM6.5 itself, vAlert or some other mortscript apps. For now i don't installed vAlert and there is no crash since over 24 h.
The following programs are innocent:
- tf3d
- pointui
- SmsReportsEraser

Surprisingly enough, I had the exact same problem just the other day. I got my TP about two weeks ago and was still looking around here learning the ropes of flashing etc and the differences between it and the Mogul. I kinda liked the business card reader that came on the stock rom and couldn't find it as a cab anywhere so I was undecided on flashing a new rom. I also didn't like the TF3d so I wasn't running it. I was using the regular win today screen with spb weather and Phone Suite installed. Worked fine like that for over a week. I got a text message on Tuesday and the TP froze up, so I did a soft-reset. It got frozen on the boot screen just as you described. Fortunately I was able to in hard-spl from the micro disk to unlock it, then I installed NFSFAN's custom rom, also from the micro disk.
Not related to the topic, but I really like how that new rom functions. I added the telus radio as well and now the battery at least makes it through the work day. Before I had to charge it mid day! Only thing I miss is that stupid business card program from the stock rom. If anyone can point me to a cab I'd really appreciate it. I get so many cards its a pain to enter them all manually.
Thanks,
PhilyT

I just started having this problem a couple of days ago. This has happened twice now. Warm-booting did start the reset process (I would get the splash screen), but it never got past that.

i think theres a thread about this somewhere. The cause isnt known but they are trying to pinpoint the problem. Bad rom chip, software problem etc
I've also have been affected by this and its a pain... having to setup the device again.
Mainly this problem has to do with tf3d2 in my case as i try to save a contact each time it will free. So i have to manually enter a phone number and store it.
I guess its better than a hard-reset