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Activesync of Outlook stopped working

For no apparent reason, Activesync (4.5 5096) of Outlook on my TC (standard ROM see below) has stopped working. Outlook email/contacts/diary not getting synced.
After plugging USB in a message says 'Sync cannot be connected succesfully...try again... and run troubleshooting..'. But Activesync/Help/Troubleshooting/Reporting says there is nothing wrong! Indeed, I can still explore TC and card, sync other software (e.g. Media Player, TomTom Home, eWallet etc).
But I can't get in to the ActiveSync/Options menu to check out the relationship. Have soft reset TC, turned off PC firewalls etc, but nothing helps. Little puzzled because it all worked fine for the past 2 months and I wasn't even playing around when it decided not to work!
Any ideas please?
Thanks,
CI
Touch Cruise
ROM vers: 1.25.405.1 WWE
ROM date: 12/11/07
Radion vers: 1.58.21.23
Protocol vers: 25.65.30.04H

had the same problem some time ago. changed the cable and everything was fine.you could also try uninstalling and reinstalling activesync.

Jackster
Thanks. Cable was OK, but uninstall/reinstall of activesync worked. indeed speeded up activesync and fixed a lot of other minor secondary problems while it was at it would recommend it for all every now and then. strikes me that activesync is one of the those bolt-on bits of MS obeseware that needs regular maintenance?

USB Device not recognized
To mark the anniversary of me posting my original message, all of a suddden and for no apparent reason, Activesync has stopped working again. Bizarre
This time its a little different, I don't get anything except a pop message on PC saying 'USB device not recognized: One of the USB devices attached to this computer has malfunctioned, and Windows does not recognize it. For assistance click on this message'. Which of course I di and it didn't help!
So, I've tried
- un-installing/re-installing Activesync 4.5
- rebooting PC and TC umpteen times
- changed USB port/cable
- tick/untick Settings/Connections/USB-to-PC/Enable Advanced network functionality
- putting the kettle on
Nothing is working (Although the cup of tea was nice
Would really appreciate some help please
Thanks
CI

Help! Really desperate on this one. I have been trying to think why this should suddenly happen. Two things possible:
- During my last succesful sync I received and answered a call. Would this damage registers or something?
- I accidently pulled the mini-USB headphone cable a bit while listening toi music. But the sound is still perfectly OK, and I receive power charge via USB even though it won't connect/sync. And like I said, I've swapped cables/ports.
I've Googled this a lot and most people fix by fiddling with stuff I have already done and praying!
Please. Anyone got any ideas before I too start praying!
Thanks

1. No, it should not. Never heard it did.
2. AFAIK, not reason as long as it charges trough USB port.
Try to delete device from Active Sync while device is not connected. You might need to restart PC.
You'll have to set options again when device is recognised.
This is what I have to do often.
Also, check device name on device itself, it tends to change from time to time for no apparent reason (at least to me). If it changes, it causes following problems to me:
1. Active Sync troubles
2. BT connection to car audio stops working.
Hope some of this will help...
BTW... you have WM 6.0 on it? If so, don't upgrade to WM 6.1... IMHO, WM 6.0 is faster than 6.1 and has less problems with Active Sync...

Bodisson,
Thanks for suggestions. Alas, none work
It looks like I am going to have to hard reset and/or burn new ROM. For those of us who don't do this regularly, this can be a nerve racking experience. However, I was perhaps sweating too much about it for a couple of reasons:
- it seems very few people have anything good to say about WM6.1. Until now I have been pretty happy with WM6.0 and have had 14 months of virtually trouble-free use, so maybe I'll just stick with that. I'm not a power-user, so the vast array of cooked ROMs is rather bewildering. Unless one is rock solid and aimed at non-power end-users?
- I thought installing a new ROM without Activesync was impossible, but I see someone has worked a way to do it via the SDHC card. Well done XDA
So, unless anyone has some further ideas I will just hard reset to WM6.0 and hope for the best. I have this terrible feeling though that my mini-USB port is damaged and I'll get the same bubble of doom even after hard reset.
Thanks

Either do a hard reset back to factory (and hope you can re sync all your stuff with the PC),
OR
Re flash the rom to C Shekar's "b" rom. It really is very good, and transforms the phone. In fact, it is so good that I have finally stopped fiddling with my phone! (and I'm a born fiddler!)
It is very good, and works immediately, but you might need to spend time tweaking it - the must is to install the correct radio.
I've done quite a lot of rom upgrading, so am quite comfortable now with the process. If you want to do it and need a hand, let me know.

Have you tried to verify your firewall? Last time I had some Sync problems was just after updating my firewall that changed settings to default, blocking the Polaris-PC communication.

Have tried disabling all firewalls with no luck.
I've hit a brick wall on this one, but am fearful it will be hard to get device back to working order again if I do hard-reset and still can't sync
Suggestions very welcome
Thanks
New_Wizard said:
Have you tried to verify your firewall? Last time I had some Sync problems was just after updating my firewall that changed settings to default, blocking the Polaris-PC communication.
Click to expand...
Click to collapse

OK, I feel for you on this one!
If you don't want to flash to a new rom (or, re flash to your old one), there is a solution but it involves removing and renaming your Outlook.pst file ... the procedure (which is on this site somewhere) seemed fraught with danger, to me, so i preferred to re flash when i had a similar problem.
Before re flashing, if you decide to, you backup your data using PIMBackup - only your contacts and maybe phone call list, not anything specific to the phone's operating system or software.
Re flash, then restore the data.
Then, Active Sync will see the phone as a completely new system.

shell32.exe CPU load vs. SMS usage

Hi @all,
in the last weeks with my HTC touch dual, i discovered a worse loss of performance during 1-2 days - resulting in the need of a softreset. Unlike some of you i won't accept a daily softreset as a "must" for a WM device.
Looking into the processes with SKTools, i notice a constantly raising CPU load of the process "shell32.exe", which may need 40% CPU load or more just in idle state, making the phone really laggy. I've read about this somewhere in the web and some forums, but i did not feel everybody is suffering from this issue.
So what about it? As a SMS flat user i'll write many SMS per day with my wife - and this seems to be the crux of the matter. Playing an hour with my phone, opening and closing apps, entering dates and contacts - and shell32.exe is still at 0% in idle mode. Writing and receiving 40-50 SMS and i'm at 20% or more.
I just want to set up an discussion about that ... maybe some of you will have the same problem. And maybe some of the clever guys here will have an idea how to fix this ... the problem still exists in WM6.0 and unfortunately still in 6.1
Any discussion / ideas appreciated ...

İ have the exact same problem and was googling about it finding your comment... when i first boot my device cpu usage is %0 when idle and after sending/receiving around 50-60 sms , it increases up to %25 when idle by shell32.exe . I wonder what's it got to do with cpu ...

"Nice" to read someone else with this problem. It seems, that most people make a restart every day or does not write much SMS.
In holiday, my HTC ran 2 weeks without restart and problems ... but abroad you have to pay for SMS and there were only 5-10 of them. But with a flat ...
It seems that Microsoft still did not noticed these problems ...

I actually do restart everyday my htc prophet as it does reduce battery life having cpu at 20-30%
I guess we can solve this problem by comparing software we use and find what could be the problem. Because ,as there is not a lot people suffering from this, it might be a software issue.
well i heard that shell32.exe was also for today plug-ins , i have only bat.status as today plugin. May be i should disable it and try again... Actually i am abit lazy

You can spend this time to other things ... ... i made all these tries. A "naked" Touch Dual with no plugins makes the same - it's an issue of the operating system and/or the SMS app, which is a part of it.

well then these pdas are just not for sms-lovers Or shall we beg for a fix from microsoft ...

I'm experiencing the same problem. And i'm not a heavy user of SMS.
I think it happens even when not a single SMS have benn sent or received.
It seems to happen since I have flashed a 6.1 ROM.
I remark this because my battery is discharging more than usual.

I have the same problem on my new Palm Treo Pro, even without sms sending. Cpu usage is not that high though, but sometimes the battery is almost empty at the end of the day without doing anything special.
Monitoring power consumptions with BatteryStatus (now HomeScreen++) has a best case of 45mA (still almost double of my P3600) and more often than wanted around 150mA-250mA, with moderate backlight and idle state.
If I remember correctly, the P3600 had a similar issue and that was linked to the radio, it was solved by a newer radio rom. But that my be coincidence or just a total different thing too.

I'm having the same problem with my treo 800w. If i reset my phone to begin the day, about halfway through the day wihtout using the phone at all I will notice the battery dropping rediculously fast. Looking at the processes reveals that shell32.exe is using 20% cpu constantly. After a reset, shell32.exe hovers at 0-2%
I am positive this is what is causing my battery to die so fast.

Hi
I've got a similar problem with my FSC Pocket Loox N560.
I got a RAM extension which additionally needs an upgrade to WM6.1 (at least that's what i got).
When i reset the Loox, everything is fine.
But as soon as the device is switched off to suspend mode and then on again, shell32.exe takes up between 30 and 70% of CPU power. And there is another process, filesys.exe, which uses another 20 to 30%. So in the worst case, the CPU is at about full load and - of course - the processor mode is constantly at turbo mode. The system's reaction is pretty poor then. One can see the sector-colored-circle-thing appearing every 2 seconds on today screen and some other applications.
Haven't found a reason for this. I would be quite happy for now if i only needed to reset the device once per day, but in fact i have to reset it everytime i switch it on.
Does anybody know a reason for this yet?
Greetings, Martin

sipple said:
Hi
I've got a similar problem with my FSC Pocket Loox N560.
I got a RAM extension which additionally needs an upgrade to WM6.1 (at least that's what i got).
When i reset the Loox, everything is fine.
But as soon as the device is switched off to suspend mode and then on again, shell32.exe takes up between 30 and 70% of CPU power. And there is another process, filesys.exe, which uses another 20 to 30%. So in the worst case, the CPU is at about full load and - of course - the processor mode is constantly at turbo mode. The system's reaction is pretty poor then. One can see the sector-colored-circle-thing appearing every 2 seconds on today screen and some other applications.
Haven't found a reason for this. I would be quite happy for now if i only needed to reset the device once per day, but in fact i have to reset it everytime i switch it on.
Does anybody know a reason for this yet?
Greetings, Martin
Click to expand...
Click to collapse
I have the exact problem on same device (FSC LOOX n560). Upraded it to WM6.1 about two weeks ago. Everything was running ok until yesterday, when I installed and then uninstalled latest version of Pocket Informant from WebIS and MyMobiler remote desktop (which I uninstalled right after this problem started, because I thought it is, what's causing it).
My guess is that it has to do with some filesystem errors on storage card (after all it's FAT system, which fragments it's data). I'll try to format my storage card later today, to see if it helps
EDIT: Okay, it seems it was caused by misbehaviour of SPB Pocket Plus v4 program. I uninstalled it and turned my PDA on and off several times and shell32.exe process was still on 0-1%
EDIT2: Well, I made a hard reset and installed everything again, including SPB PP and everything is running ok

Jupiman said:
EDIT: Okay, it seems it was caused by misbehaviour of SPB Pocket Plus v4 program. I uninstalled it and turned my PDA on and off several times and shell32.exe process was still on 0-1%
EDIT2: Well, I made a hard reset and installed everything again, including SPB PP and everything is running ok
Click to expand...
Click to collapse
It was any particular installation order?
1.SPB Pocket Plus v4
2.other software

yep, I installed SPB PP as a first application, then the rest

hey every1
even i am havin d same prob on my htc diamond..but on a minor scale.. I have installed few softwares recently and have noticed dat shell32.exe is taking arnd 0.37 % continously..but i compltly remember that b4 installing and even in all the roms(i have tried many roms) it used to be only at 0% in idle state.. but this is continously taking abt 0-1% which is also affecting me as i wud like to know the reason.so have anyone found the reason and a way to resolve widout a hard reset. bcoz i know once i hard reset its gonaa be normal. but i install many softwares and putting them back is a pain...

hi guys. I have the same problem when I use the usb cable to connect as a masive disk and I finish using or not "extract securely" in my PC.
sorry my english!!

I have this problem too!
when my phone is turning on: shell32.exe=> Ram usage about 2MB, CPU usage 0% or 1%!
after receive several sms, shell32.exe=> Ram usage about 10MB , CPU usage about 40% to 60%!!
I installed "BestTaskMan" and found shell32.exe in processes list, i select it and in menu button i click "Windows list"..
in "Windows list", I found a invisible windows with "Clock Window" name!!
i checked it, each time I receive sms, a "Clock Window" was added tu "Windows list"!!
I think, its the main problem!
My Questions: whats "Clock Window"?
why is it invisble?
why will greate a "Clock Window" when I receive a new sms?!!
How to close it?!

Screen get to Bright and stop communicate

Don't know how to name my problem, so...
when I'm writing messages, sometimes screen get to bright and I cannot send, cannot phone, nothing. When I turn off Uni, and turn it on again, it ask me for a password - I don't have any password.
I tried to slow down CPU, I tried to minimize file system cach... still don't know, where's the problem. Now, I think, the amout of messages mayby the problem. So, I deleted half of them and wait, what happened.
Does anyone have similar experience?

I've realised that the problem is caused by outlook (mean sms|emails messanger). The program is named tmail.exe. When I shut this program by taskmanager, the screen get normal and other function too. Even phone (lastly i forgot to write, when I get this bug, and try to open phone, i get error message (this program does not cooperate)).
I found, that this ROM - Tomal (Ranju) 7.7 is made from Wizard ROM - maybe this is the prob.
Does someone know what's happening? And how to get it normal. I think (but have not prove it yet), that after flash it is normal. And couple of days after, all is getting worse. Only what I've installed after flash was SPB pocket plus and Tom Tom 6. No other programs.

i had the same problem in one of the earlier roms i tried....
It can be quite frustrating for sure! Try other roms and see what works, I couldnt find what the problem was and i just moved on to another rom!
San

I tried also TOMAL 8.2 rom. And the problem doesn't dissappear.
Maybe it's collision between SPB pocket plus and WK task manager. So I turn off Wk task manager (which is preinstalled with TML rom) and see what happend.

So... noone has suggestions?

i have seen this in every rom i used. somewhere here somebody even posted photos of his uni while this happened. probably reason for this is a some low-level os bug which lead to this thing, maybe overflow of some cache because for me this happened only when i was typing a lot, no matter which program i used, the result was the same. the only solution i found is to soft-reset your device every hour even if everything seems to be ok at that moment.

Touch Pro crashed - needed hard-reset to recover

Has anyone experienced their TP crashing during normal operation, and found the only way to recover is through a hard reset?
That's what happened to me last night. I'm running a stock HTC ROM that I upgraded when it came out (two weeks ago?) and the device was working without any problems up until then.
Last night though I was using Opera to browse a website and it suddenly became unstable. I closed Opera and found it wouldn't re-start so I performed a soft-reset. From this point on the device wouldn't go past the boot screen (displaying 'HTC Touch Pro' with the red version numbers - not even getting to the animation). I attempted to soft reset a few times (and even removed the battery for a while) but it still would not boot.
So I performed a hard-reset and restored a backup, whereupon it now seems ok again.
To give a little more info:
- the device was fully charged (had been on charge via USB all day)
- TF3D not installed - standard WM6.1 with SPB Phone Suite installed
- Browsing over wifi (bluetooth and HSDPA connection were also active)
- Running Opera 15613
- Just before the crash, a bug appeared whereby typing a single character into a website textbox (using the slide-out keyboard) would cause that character to be repeated a large number of times on screen - this has never happened before
I've always run the device with the stock HTC ROM and never had any issues like this.
Anyone had anything similar happen?

Yep, just had to hard reset then restore sprite...I was trying to play a song through tf3d and it froze. Soft reset only lead me up to the first screen that states radio version...yaddah yaddah yaddah...hard reset 'solved it'.

Does your phone got hot?
I had a problem while browsing over wifi. To boost the speed i changed power manegment to best performance in wifi settings and phone got hot in few minutes, opera crashed and soft reset didn't help either. But for me removing betery solved the case and also cooling the device a little.
hope this helps
BHole

BHole said:
Does your phone got hot?
I had a problem while browsing over wifi. To boost the speed i changed power manegment to best performance in wifi settings and phone got hot in few minutes, opera crashed and soft reset didn't help either. But for me removing betery solved the case and also cooling the device a little.
BHole
Click to expand...
Click to collapse
It gets warm sometimes, however in this case I'd only been using the device for a few minutes, so I think it was still cold.
I tried removing the battery but that didn't help.
Seems to be behaving itself since then though.

I got the same problem nearly every day. After a few hours (up to 12) it gets frozen. Only hardreset was possible. I got this problem since a view months. I'm trying now to leave one after another program not installed after every necessary hardreset. Currently i'm suspecting either WM6.5 itself, vAlert or some other mortscript apps. For now i don't installed vAlert and there is no crash since over 24 h.
The following programs are innocent:
- tf3d
- pointui
- SmsReportsEraser

Surprisingly enough, I had the exact same problem just the other day. I got my TP about two weeks ago and was still looking around here learning the ropes of flashing etc and the differences between it and the Mogul. I kinda liked the business card reader that came on the stock rom and couldn't find it as a cab anywhere so I was undecided on flashing a new rom. I also didn't like the TF3d so I wasn't running it. I was using the regular win today screen with spb weather and Phone Suite installed. Worked fine like that for over a week. I got a text message on Tuesday and the TP froze up, so I did a soft-reset. It got frozen on the boot screen just as you described. Fortunately I was able to in hard-spl from the micro disk to unlock it, then I installed NFSFAN's custom rom, also from the micro disk.
Not related to the topic, but I really like how that new rom functions. I added the telus radio as well and now the battery at least makes it through the work day. Before I had to charge it mid day! Only thing I miss is that stupid business card program from the stock rom. If anyone can point me to a cab I'd really appreciate it. I get so many cards its a pain to enter them all manually.
Thanks,
PhilyT

I just started having this problem a couple of days ago. This has happened twice now. Warm-booting did start the reset process (I would get the splash screen), but it never got past that.

i think theres a thread about this somewhere. The cause isnt known but they are trying to pinpoint the problem. Bad rom chip, software problem etc
I've also have been affected by this and its a pain... having to setup the device again.
Mainly this problem has to do with tf3d2 in my case as i try to save a contact each time it will free. So i have to manually enter a phone number and store it.
I guess its better than a hard-reset

Problem: Polaris set back itself to delivery-state!

Yesterday, my Polaris with original HTC WM 6.1 set back itself to the delivery state. When I where at work, I wondered, because the battery was suddenly empty. I have charged it on Sunday.
After I have begun to recharge it for a short time, I switched it on. The Polaris told me to calibrate the touchscreen. After it, It started with the assistant for first steps of WM. I canceled it and then I where on the Home Screen. The HTC Home and the Plugin for G-Alarm where lost. When I tried to start a program I have installed some time before, it hadn’t worked. All programs I had installed for my self, seemed to be lost. When I tried to start them, there comes the failure like comes when I’ll install them (the program is from an unknown developer…; I don’t know the text in English exactly, because it is in German on my Polaris) All the SMS where lost and the Plugins on the Program Tab of the HTC Home and the Phone numbers in the Cube where also lost.
All seemed that the Polaris is in delivery state, but the installed programs where still in the list of programs in settings of WM.
The last way for me was to install the ROM now onto the phone. After I’ve installed it new today, WM 6.1 again, all worked very well and I’ve installed some programs like finger menu etc. new. After one restart while an installation, the problem comes again. The whole Phone seemed to be in delivery state. The only change is now, that the phone-program of the Polaris in WM doesn’t work anymore. When I click onto the telephone receiver- picture in WM, nothing happened. Earlier the screen comes, where I have to input my pin-number.
Have anybody an idea, why the mistake happened and what I can do to repair it? Is it a soft- or hardware mistake? I have no Idea what I could do to repair it. The last way I could do is to send it to the dealer where I’ve bought it, because I’m still in guarantee-time, or has anybody an idea, how I can repair the software without send it back for repair?
Regards from Germany,
Robert

Robert,
Get that phone right back to the SUpplier, as its clearly hardware issue. You have tried to re-flash with original 6.1 which was succesful.
btw just curious, did you try using the phone standard without adding new apps for a few days just to see if it was stable or not?
Might be a good idea to do this, just so u can be sure its not a software clash.

Thanks for your fast answer, timmymarsh!!
I've only tried the phone a few minutes without any apps. Then I installed only 4 or 5 small apps, which I've used before I had the first problems on monday over a long time.
This day I watched onto the invoice of the phone. I bought it last year at the end of April. So I will send it as fast as possible to the supplier, that I won't loose my garantee.
After your post I'm pretty sure, that it should be a hardware issue.
If I had a longer rest of the garantee time, I would try it without apps some days, but in this case I'll play safe...

have just had exactly the same problem only have been using the udk syrius r7 rom for last few months, turned phone off while in work and on turning back on losing all contacts etc. have tried reflashing with r8 beta & had same problem have now flashed 3lit3-VI rom and seems 2 b ok now.

MacGaiser said:
Yesterday, my Polaris with original HTC WM 6.1 set back itself to the delivery state. When I where at work, I wondered, because the battery was suddenly empty. I have charged it on Sunday.
Click to expand...
Click to collapse
the indications given looks like due to the battery was drained, so you will lose all applications been installed as well as data and information on the ram (sdcard will survive). in worst cases, your device will stay on bootloader mode, will not loading the rom, though hard reset when battery full can resolve the situation.
Unless you can find hardware related reason to draining your battery higher than normal, no i dont think it is hardware related.