Hi @all,
in the last weeks with my HTC touch dual, i discovered a worse loss of performance during 1-2 days - resulting in the need of a softreset. Unlike some of you i won't accept a daily softreset as a "must" for a WM device.
Looking into the processes with SKTools, i notice a constantly raising CPU load of the process "shell32.exe", which may need 40% CPU load or more just in idle state, making the phone really laggy. I've read about this somewhere in the web and some forums, but i did not feel everybody is suffering from this issue.
So what about it? As a SMS flat user i'll write many SMS per day with my wife - and this seems to be the crux of the matter. Playing an hour with my phone, opening and closing apps, entering dates and contacts - and shell32.exe is still at 0% in idle mode. Writing and receiving 40-50 SMS and i'm at 20% or more.
I just want to set up an discussion about that ... maybe some of you will have the same problem. And maybe some of the clever guys here will have an idea how to fix this ... the problem still exists in WM6.0 and unfortunately still in 6.1
Any discussion / ideas appreciated ...
İ have the exact same problem and was googling about it finding your comment... when i first boot my device cpu usage is %0 when idle and after sending/receiving around 50-60 sms , it increases up to %25 when idle by shell32.exe . I wonder what's it got to do with cpu ...
"Nice" to read someone else with this problem. It seems, that most people make a restart every day or does not write much SMS.
In holiday, my HTC ran 2 weeks without restart and problems ... but abroad you have to pay for SMS and there were only 5-10 of them. But with a flat ...
It seems that Microsoft still did not noticed these problems ...
I actually do restart everyday my htc prophet as it does reduce battery life having cpu at 20-30%
I guess we can solve this problem by comparing software we use and find what could be the problem. Because ,as there is not a lot people suffering from this, it might be a software issue.
well i heard that shell32.exe was also for today plug-ins , i have only bat.status as today plugin. May be i should disable it and try again... Actually i am abit lazy
You can spend this time to other things ... ... i made all these tries. A "naked" Touch Dual with no plugins makes the same - it's an issue of the operating system and/or the SMS app, which is a part of it.
well then these pdas are just not for sms-lovers Or shall we beg for a fix from microsoft ...
I'm experiencing the same problem. And i'm not a heavy user of SMS.
I think it happens even when not a single SMS have benn sent or received.
It seems to happen since I have flashed a 6.1 ROM.
I remark this because my battery is discharging more than usual.
I have the same problem on my new Palm Treo Pro, even without sms sending. Cpu usage is not that high though, but sometimes the battery is almost empty at the end of the day without doing anything special.
Monitoring power consumptions with BatteryStatus (now HomeScreen++) has a best case of 45mA (still almost double of my P3600) and more often than wanted around 150mA-250mA, with moderate backlight and idle state.
If I remember correctly, the P3600 had a similar issue and that was linked to the radio, it was solved by a newer radio rom. But that my be coincidence or just a total different thing too.
I'm having the same problem with my treo 800w. If i reset my phone to begin the day, about halfway through the day wihtout using the phone at all I will notice the battery dropping rediculously fast. Looking at the processes reveals that shell32.exe is using 20% cpu constantly. After a reset, shell32.exe hovers at 0-2%
I am positive this is what is causing my battery to die so fast.
Hi
I've got a similar problem with my FSC Pocket Loox N560.
I got a RAM extension which additionally needs an upgrade to WM6.1 (at least that's what i got).
When i reset the Loox, everything is fine.
But as soon as the device is switched off to suspend mode and then on again, shell32.exe takes up between 30 and 70% of CPU power. And there is another process, filesys.exe, which uses another 20 to 30%. So in the worst case, the CPU is at about full load and - of course - the processor mode is constantly at turbo mode. The system's reaction is pretty poor then. One can see the sector-colored-circle-thing appearing every 2 seconds on today screen and some other applications.
Haven't found a reason for this. I would be quite happy for now if i only needed to reset the device once per day, but in fact i have to reset it everytime i switch it on.
Does anybody know a reason for this yet?
Greetings, Martin
sipple said:
Hi
I've got a similar problem with my FSC Pocket Loox N560.
I got a RAM extension which additionally needs an upgrade to WM6.1 (at least that's what i got).
When i reset the Loox, everything is fine.
But as soon as the device is switched off to suspend mode and then on again, shell32.exe takes up between 30 and 70% of CPU power. And there is another process, filesys.exe, which uses another 20 to 30%. So in the worst case, the CPU is at about full load and - of course - the processor mode is constantly at turbo mode. The system's reaction is pretty poor then. One can see the sector-colored-circle-thing appearing every 2 seconds on today screen and some other applications.
Haven't found a reason for this. I would be quite happy for now if i only needed to reset the device once per day, but in fact i have to reset it everytime i switch it on.
Does anybody know a reason for this yet?
Greetings, Martin
Click to expand...
Click to collapse
I have the exact problem on same device (FSC LOOX n560). Upraded it to WM6.1 about two weeks ago. Everything was running ok until yesterday, when I installed and then uninstalled latest version of Pocket Informant from WebIS and MyMobiler remote desktop (which I uninstalled right after this problem started, because I thought it is, what's causing it).
My guess is that it has to do with some filesystem errors on storage card (after all it's FAT system, which fragments it's data). I'll try to format my storage card later today, to see if it helps
EDIT: Okay, it seems it was caused by misbehaviour of SPB Pocket Plus v4 program. I uninstalled it and turned my PDA on and off several times and shell32.exe process was still on 0-1%
EDIT2: Well, I made a hard reset and installed everything again, including SPB PP and everything is running ok
Jupiman said:
EDIT: Okay, it seems it was caused by misbehaviour of SPB Pocket Plus v4 program. I uninstalled it and turned my PDA on and off several times and shell32.exe process was still on 0-1%
EDIT2: Well, I made a hard reset and installed everything again, including SPB PP and everything is running ok
Click to expand...
Click to collapse
It was any particular installation order?
1.SPB Pocket Plus v4
2.other software
yep, I installed SPB PP as a first application, then the rest
hey every1
even i am havin d same prob on my htc diamond..but on a minor scale.. I have installed few softwares recently and have noticed dat shell32.exe is taking arnd 0.37 % continously..but i compltly remember that b4 installing and even in all the roms(i have tried many roms) it used to be only at 0% in idle state.. but this is continously taking abt 0-1% which is also affecting me as i wud like to know the reason.so have anyone found the reason and a way to resolve widout a hard reset. bcoz i know once i hard reset its gonaa be normal. but i install many softwares and putting them back is a pain...
hi guys. I have the same problem when I use the usb cable to connect as a masive disk and I finish using or not "extract securely" in my PC.
sorry my english!!
I have this problem too!
when my phone is turning on: shell32.exe=> Ram usage about 2MB, CPU usage 0% or 1%!
after receive several sms, shell32.exe=> Ram usage about 10MB , CPU usage about 40% to 60%!!
I installed "BestTaskMan" and found shell32.exe in processes list, i select it and in menu button i click "Windows list"..
in "Windows list", I found a invisible windows with "Clock Window" name!!
i checked it, each time I receive sms, a "Clock Window" was added tu "Windows list"!!
I think, its the main problem!
My Questions: whats "Clock Window"?
why is it invisble?
why will greate a "Clock Window" when I receive a new sms?!!
How to close it?!
Related
Hi guys,
I know its kind a stupid to ask this, but couldnt find anything on net regarding this.
I have prior experience with Windows mobile 2003. When the battery is flat, the phone will be reset to factory default.
I would like to know if the touch cruise with Window Mobile 6 will have the same problem when the phone ran out of battery juice. If it dosent reset, how long can it last with dead battery without the risk of resetting to default settings?
I appreciate all your kind feedbacks and insights on this.
It won't hard reset on you when the battery dies... but how long can it last in this state? Good question... once I had it 8 hours continously turned off and my data was still there...
Does your installed softwares still there after the 8 hours?
Although with Wm2003SE and earlier, a pocketPC will loose all memory contents (RAM powered by the main battery), since WM2005, Flash memory is used and the device will no more hard reset even if it has been on low battery for few days or months (unless main memory corruption, by unstable programs).
Don't know how to name my problem, so...
when I'm writing messages, sometimes screen get to bright and I cannot send, cannot phone, nothing. When I turn off Uni, and turn it on again, it ask me for a password - I don't have any password.
I tried to slow down CPU, I tried to minimize file system cach... still don't know, where's the problem. Now, I think, the amout of messages mayby the problem. So, I deleted half of them and wait, what happened.
Does anyone have similar experience?
I've realised that the problem is caused by outlook (mean sms|emails messanger). The program is named tmail.exe. When I shut this program by taskmanager, the screen get normal and other function too. Even phone (lastly i forgot to write, when I get this bug, and try to open phone, i get error message (this program does not cooperate)).
I found, that this ROM - Tomal (Ranju) 7.7 is made from Wizard ROM - maybe this is the prob.
Does someone know what's happening? And how to get it normal. I think (but have not prove it yet), that after flash it is normal. And couple of days after, all is getting worse. Only what I've installed after flash was SPB pocket plus and Tom Tom 6. No other programs.
i had the same problem in one of the earlier roms i tried....
It can be quite frustrating for sure! Try other roms and see what works, I couldnt find what the problem was and i just moved on to another rom!
San
I tried also TOMAL 8.2 rom. And the problem doesn't dissappear.
Maybe it's collision between SPB pocket plus and WK task manager. So I turn off Wk task manager (which is preinstalled with TML rom) and see what happend.
So... noone has suggestions?
i have seen this in every rom i used. somewhere here somebody even posted photos of his uni while this happened. probably reason for this is a some low-level os bug which lead to this thing, maybe overflow of some cache because for me this happened only when i was typing a lot, no matter which program i used, the result was the same. the only solution i found is to soft-reset your device every hour even if everything seems to be ok at that moment.
Has anyone experienced their TP crashing during normal operation, and found the only way to recover is through a hard reset?
That's what happened to me last night. I'm running a stock HTC ROM that I upgraded when it came out (two weeks ago?) and the device was working without any problems up until then.
Last night though I was using Opera to browse a website and it suddenly became unstable. I closed Opera and found it wouldn't re-start so I performed a soft-reset. From this point on the device wouldn't go past the boot screen (displaying 'HTC Touch Pro' with the red version numbers - not even getting to the animation). I attempted to soft reset a few times (and even removed the battery for a while) but it still would not boot.
So I performed a hard-reset and restored a backup, whereupon it now seems ok again.
To give a little more info:
- the device was fully charged (had been on charge via USB all day)
- TF3D not installed - standard WM6.1 with SPB Phone Suite installed
- Browsing over wifi (bluetooth and HSDPA connection were also active)
- Running Opera 15613
- Just before the crash, a bug appeared whereby typing a single character into a website textbox (using the slide-out keyboard) would cause that character to be repeated a large number of times on screen - this has never happened before
I've always run the device with the stock HTC ROM and never had any issues like this.
Anyone had anything similar happen?
Yep, just had to hard reset then restore sprite...I was trying to play a song through tf3d and it froze. Soft reset only lead me up to the first screen that states radio version...yaddah yaddah yaddah...hard reset 'solved it'.
Does your phone got hot?
I had a problem while browsing over wifi. To boost the speed i changed power manegment to best performance in wifi settings and phone got hot in few minutes, opera crashed and soft reset didn't help either. But for me removing betery solved the case and also cooling the device a little.
hope this helps
BHole
BHole said:
Does your phone got hot?
I had a problem while browsing over wifi. To boost the speed i changed power manegment to best performance in wifi settings and phone got hot in few minutes, opera crashed and soft reset didn't help either. But for me removing betery solved the case and also cooling the device a little.
BHole
Click to expand...
Click to collapse
It gets warm sometimes, however in this case I'd only been using the device for a few minutes, so I think it was still cold.
I tried removing the battery but that didn't help.
Seems to be behaving itself since then though.
I got the same problem nearly every day. After a few hours (up to 12) it gets frozen. Only hardreset was possible. I got this problem since a view months. I'm trying now to leave one after another program not installed after every necessary hardreset. Currently i'm suspecting either WM6.5 itself, vAlert or some other mortscript apps. For now i don't installed vAlert and there is no crash since over 24 h.
The following programs are innocent:
- tf3d
- pointui
- SmsReportsEraser
Surprisingly enough, I had the exact same problem just the other day. I got my TP about two weeks ago and was still looking around here learning the ropes of flashing etc and the differences between it and the Mogul. I kinda liked the business card reader that came on the stock rom and couldn't find it as a cab anywhere so I was undecided on flashing a new rom. I also didn't like the TF3d so I wasn't running it. I was using the regular win today screen with spb weather and Phone Suite installed. Worked fine like that for over a week. I got a text message on Tuesday and the TP froze up, so I did a soft-reset. It got frozen on the boot screen just as you described. Fortunately I was able to in hard-spl from the micro disk to unlock it, then I installed NFSFAN's custom rom, also from the micro disk.
Not related to the topic, but I really like how that new rom functions. I added the telus radio as well and now the battery at least makes it through the work day. Before I had to charge it mid day! Only thing I miss is that stupid business card program from the stock rom. If anyone can point me to a cab I'd really appreciate it. I get so many cards its a pain to enter them all manually.
Thanks,
PhilyT
I just started having this problem a couple of days ago. This has happened twice now. Warm-booting did start the reset process (I would get the splash screen), but it never got past that.
i think theres a thread about this somewhere. The cause isnt known but they are trying to pinpoint the problem. Bad rom chip, software problem etc
I've also have been affected by this and its a pain... having to setup the device again.
Mainly this problem has to do with tf3d2 in my case as i try to save a contact each time it will free. So i have to manually enter a phone number and store it.
I guess its better than a hard-reset
Yesterday, my Polaris with original HTC WM 6.1 set back itself to the delivery state. When I where at work, I wondered, because the battery was suddenly empty. I have charged it on Sunday.
After I have begun to recharge it for a short time, I switched it on. The Polaris told me to calibrate the touchscreen. After it, It started with the assistant for first steps of WM. I canceled it and then I where on the Home Screen. The HTC Home and the Plugin for G-Alarm where lost. When I tried to start a program I have installed some time before, it hadn’t worked. All programs I had installed for my self, seemed to be lost. When I tried to start them, there comes the failure like comes when I’ll install them (the program is from an unknown developer…; I don’t know the text in English exactly, because it is in German on my Polaris) All the SMS where lost and the Plugins on the Program Tab of the HTC Home and the Phone numbers in the Cube where also lost.
All seemed that the Polaris is in delivery state, but the installed programs where still in the list of programs in settings of WM.
The last way for me was to install the ROM now onto the phone. After I’ve installed it new today, WM 6.1 again, all worked very well and I’ve installed some programs like finger menu etc. new. After one restart while an installation, the problem comes again. The whole Phone seemed to be in delivery state. The only change is now, that the phone-program of the Polaris in WM doesn’t work anymore. When I click onto the telephone receiver- picture in WM, nothing happened. Earlier the screen comes, where I have to input my pin-number.
Have anybody an idea, why the mistake happened and what I can do to repair it? Is it a soft- or hardware mistake? I have no Idea what I could do to repair it. The last way I could do is to send it to the dealer where I’ve bought it, because I’m still in guarantee-time, or has anybody an idea, how I can repair the software without send it back for repair?
Regards from Germany,
Robert
Robert,
Get that phone right back to the SUpplier, as its clearly hardware issue. You have tried to re-flash with original 6.1 which was succesful.
btw just curious, did you try using the phone standard without adding new apps for a few days just to see if it was stable or not?
Might be a good idea to do this, just so u can be sure its not a software clash.
Thanks for your fast answer, timmymarsh!!
I've only tried the phone a few minutes without any apps. Then I installed only 4 or 5 small apps, which I've used before I had the first problems on monday over a long time.
This day I watched onto the invoice of the phone. I bought it last year at the end of April. So I will send it as fast as possible to the supplier, that I won't loose my garantee.
After your post I'm pretty sure, that it should be a hardware issue.
If I had a longer rest of the garantee time, I would try it without apps some days, but in this case I'll play safe...
have just had exactly the same problem only have been using the udk syrius r7 rom for last few months, turned phone off while in work and on turning back on losing all contacts etc. have tried reflashing with r8 beta & had same problem have now flashed 3lit3-VI rom and seems 2 b ok now.
MacGaiser said:
Yesterday, my Polaris with original HTC WM 6.1 set back itself to the delivery state. When I where at work, I wondered, because the battery was suddenly empty. I have charged it on Sunday.
Click to expand...
Click to collapse
the indications given looks like due to the battery was drained, so you will lose all applications been installed as well as data and information on the ram (sdcard will survive). in worst cases, your device will stay on bootloader mode, will not loading the rom, though hard reset when battery full can resolve the situation.
Unless you can find hardware related reason to draining your battery higher than normal, no i dont think it is hardware related.
Hi All,
I installed WM6 (with Boom logo) sorry was a long time ago, and cant remember the Official ROM title.
Been working great for ages, but over the past few days its been crashing (freezing, followed a few seconds later by screen fading out with various coloured vertical lines) and the only way to reboot is remove battery and start again.
There does not seem to be any pattern to when it crashes - sometimes minutes, but ran all weekend without a hiccup.
I have tried Axios CloseApps 1.40 to get rid of everything running that i dont need and this hasnt helped (crashed immediately the confirm screen came up once). Also run Reg Cleaner to see if that helps, cured a couple of issues but still crashing. Did have overclock at 240, but turned this back to 192 and still falls over.
No new programs installed recently... hadn't been sync'd in 80 days. Tried syncing aswell....nada
Anyone with any ideas??
Many thanks for any pointers
Nod
Just remembered - TNT Rom
Sorry - brain fade tonight!
Nod
Sounds suspiciously like a memory issue. It's possible you've somehow gotten your Extended ROM corrupted, but that's not very likely. The more likely issue is you're simply out of memory from loading too much on your phone, or (and still more likely) you don't clean out your phone periodically as you should.
D/L this and run it on your machine: ClearTemp. This will clear out temporary files, and remove dead links, etc. from your phone that are taking up space and helping nobody.
Hopefully you have DotFred's Task manager. Run it, go to notification manager, and delete all duplicate notifications. (See his feature list for explanation.)
Another suggestion: Use Advanced Configuration Tool to change the default locations of pictures, video, and documents to your SD card. If you're not using an SD card...get one.
If you already do these things, I apologize for preaching to the converted, but these seem like the most likely fixes.
Another slightly more painful solution would be to back up your PIM data and your personal files, and do a Hard Reset. This would strip away all your customizations, and remove all programs you've added, but it would also put your registry back in pristine condition, and scrub your memory of any buggy material.
Hi Myrddin,
Thanks for the advise...
I have used Clear Temp and looked at the TaskMgr, but did not know exactly what I could clear out or not... clearing duplicates and Scripts reduced the notifications down to 83 from 367!
Runs quicker if nothing else
I haven't a great deal of files on it, running a 2GB card which has TomTom on (program runs from card) with Euro and UK maps, and plenty of room for pictures etc which I save on the card anyway. Oxios states that i have 15ish MB free, so didn't think capacity was an issue. Have moved what little I had left over to the card.
Will try a Hard Reset as last resort, but noticed two things today - had a small piece of plastic under the SIM card (which is now removed) - may have been disturbing contacts with SIM.
This got me thinking... it seems more often that not when I put the Wizard into my Car Cradle (handsfree speaker/charger) it crashes. Could this be a battery/power connector issue? (no problems when I connect to PC via USB).
Many thanks
Noddy
PS Dont worry about preaching to the converted - even the converted need help occasionally!!
NoddyF1 said:
... it seems more often that not when I put the Wizard into my Car Cradle (handsfree speaker/charger) it crashes. Could this be a battery/power connector issue? (no problems when I connect to PC via USB).
Click to expand...
Click to collapse
That sounds bad. Yes, I think it is possible you have a connector issue. I doubt you have a battery/power issue, otherwise. Do you have problems syncing the phone to a computer? If so, that would be the clincher for a connector problem. Otherwise, it may just be a less than stellar cradle connector.
Your SIM card debris issue doesn't sound related to this, but may have been related to your other problems (though I think this is unlikely).
Think it might be slowly dying :-(
Hi Myrddin
I think I have come to the same conclusion unfortunately.
Performed Hard Reset in the end which I thought may have fixed the problems, as no crashes for a few days, but then it happend again. DOH.
There are no problems when I connect via USB, and the Cradle is an official TomTom version and seems in pretty good shape. My wife's Wizard does not have this problem so I'm assuming it's my Phone and not the cradle unfortunately.
I think I am left with three courses of action
- flash an upgraded OS (6.5) to see if that improves stability (however the TNT build's I understand are pretty rock solid anyway)
- or take it apart and see if "anything wobbles" probably screen connector seems most appropriate as when placing in the car unit the only real way of pushing it in is by the front half of the top otherwise the SD card pops out or I hit the power button (my fingers aren't the smallest!)
- or purchase a new phone (I know I will probably get flamed for this, but the Glofiish X800 looks OK for circa £200)
Ho Hum. Thanks for all your help
Nod.