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Activesync of Outlook stopped working

For no apparent reason, Activesync (4.5 5096) of Outlook on my TC (standard ROM see below) has stopped working. Outlook email/contacts/diary not getting synced.
After plugging USB in a message says 'Sync cannot be connected succesfully...try again... and run troubleshooting..'. But Activesync/Help/Troubleshooting/Reporting says there is nothing wrong! Indeed, I can still explore TC and card, sync other software (e.g. Media Player, TomTom Home, eWallet etc).
But I can't get in to the ActiveSync/Options menu to check out the relationship. Have soft reset TC, turned off PC firewalls etc, but nothing helps. Little puzzled because it all worked fine for the past 2 months and I wasn't even playing around when it decided not to work!
Any ideas please?
Thanks,
CI
Touch Cruise
ROM vers: 1.25.405.1 WWE
ROM date: 12/11/07
Radion vers: 1.58.21.23
Protocol vers: 25.65.30.04H

had the same problem some time ago. changed the cable and everything was fine.you could also try uninstalling and reinstalling activesync.

Jackster
Thanks. Cable was OK, but uninstall/reinstall of activesync worked. indeed speeded up activesync and fixed a lot of other minor secondary problems while it was at it would recommend it for all every now and then. strikes me that activesync is one of the those bolt-on bits of MS obeseware that needs regular maintenance?

USB Device not recognized
To mark the anniversary of me posting my original message, all of a suddden and for no apparent reason, Activesync has stopped working again. Bizarre
This time its a little different, I don't get anything except a pop message on PC saying 'USB device not recognized: One of the USB devices attached to this computer has malfunctioned, and Windows does not recognize it. For assistance click on this message'. Which of course I di and it didn't help!
So, I've tried
- un-installing/re-installing Activesync 4.5
- rebooting PC and TC umpteen times
- changed USB port/cable
- tick/untick Settings/Connections/USB-to-PC/Enable Advanced network functionality
- putting the kettle on
Nothing is working (Although the cup of tea was nice
Would really appreciate some help please
Thanks
CI

Help! Really desperate on this one. I have been trying to think why this should suddenly happen. Two things possible:
- During my last succesful sync I received and answered a call. Would this damage registers or something?
- I accidently pulled the mini-USB headphone cable a bit while listening toi music. But the sound is still perfectly OK, and I receive power charge via USB even though it won't connect/sync. And like I said, I've swapped cables/ports.
I've Googled this a lot and most people fix by fiddling with stuff I have already done and praying!
Please. Anyone got any ideas before I too start praying!
Thanks

1. No, it should not. Never heard it did.
2. AFAIK, not reason as long as it charges trough USB port.
Try to delete device from Active Sync while device is not connected. You might need to restart PC.
You'll have to set options again when device is recognised.
This is what I have to do often.
Also, check device name on device itself, it tends to change from time to time for no apparent reason (at least to me). If it changes, it causes following problems to me:
1. Active Sync troubles
2. BT connection to car audio stops working.
Hope some of this will help...
BTW... you have WM 6.0 on it? If so, don't upgrade to WM 6.1... IMHO, WM 6.0 is faster than 6.1 and has less problems with Active Sync...

Bodisson,
Thanks for suggestions. Alas, none work
It looks like I am going to have to hard reset and/or burn new ROM. For those of us who don't do this regularly, this can be a nerve racking experience. However, I was perhaps sweating too much about it for a couple of reasons:
- it seems very few people have anything good to say about WM6.1. Until now I have been pretty happy with WM6.0 and have had 14 months of virtually trouble-free use, so maybe I'll just stick with that. I'm not a power-user, so the vast array of cooked ROMs is rather bewildering. Unless one is rock solid and aimed at non-power end-users?
- I thought installing a new ROM without Activesync was impossible, but I see someone has worked a way to do it via the SDHC card. Well done XDA
So, unless anyone has some further ideas I will just hard reset to WM6.0 and hope for the best. I have this terrible feeling though that my mini-USB port is damaged and I'll get the same bubble of doom even after hard reset.
Thanks

Either do a hard reset back to factory (and hope you can re sync all your stuff with the PC),
OR
Re flash the rom to C Shekar's "b" rom. It really is very good, and transforms the phone. In fact, it is so good that I have finally stopped fiddling with my phone! (and I'm a born fiddler!)
It is very good, and works immediately, but you might need to spend time tweaking it - the must is to install the correct radio.
I've done quite a lot of rom upgrading, so am quite comfortable now with the process. If you want to do it and need a hand, let me know.

Have you tried to verify your firewall? Last time I had some Sync problems was just after updating my firewall that changed settings to default, blocking the Polaris-PC communication.

Have tried disabling all firewalls with no luck.
I've hit a brick wall on this one, but am fearful it will be hard to get device back to working order again if I do hard-reset and still can't sync
Suggestions very welcome
Thanks
New_Wizard said:
Have you tried to verify your firewall? Last time I had some Sync problems was just after updating my firewall that changed settings to default, blocking the Polaris-PC communication.
Click to expand...
Click to collapse

OK, I feel for you on this one!
If you don't want to flash to a new rom (or, re flash to your old one), there is a solution but it involves removing and renaming your Outlook.pst file ... the procedure (which is on this site somewhere) seemed fraught with danger, to me, so i preferred to re flash when i had a similar problem.
Before re flashing, if you decide to, you backup your data using PIMBackup - only your contacts and maybe phone call list, not anything specific to the phone's operating system or software.
Re flash, then restore the data.
Then, Active Sync will see the phone as a completely new system.

Touch Pro crashed - needed hard-reset to recover

Has anyone experienced their TP crashing during normal operation, and found the only way to recover is through a hard reset?
That's what happened to me last night. I'm running a stock HTC ROM that I upgraded when it came out (two weeks ago?) and the device was working without any problems up until then.
Last night though I was using Opera to browse a website and it suddenly became unstable. I closed Opera and found it wouldn't re-start so I performed a soft-reset. From this point on the device wouldn't go past the boot screen (displaying 'HTC Touch Pro' with the red version numbers - not even getting to the animation). I attempted to soft reset a few times (and even removed the battery for a while) but it still would not boot.
So I performed a hard-reset and restored a backup, whereupon it now seems ok again.
To give a little more info:
- the device was fully charged (had been on charge via USB all day)
- TF3D not installed - standard WM6.1 with SPB Phone Suite installed
- Browsing over wifi (bluetooth and HSDPA connection were also active)
- Running Opera 15613
- Just before the crash, a bug appeared whereby typing a single character into a website textbox (using the slide-out keyboard) would cause that character to be repeated a large number of times on screen - this has never happened before
I've always run the device with the stock HTC ROM and never had any issues like this.
Anyone had anything similar happen?

Yep, just had to hard reset then restore sprite...I was trying to play a song through tf3d and it froze. Soft reset only lead me up to the first screen that states radio version...yaddah yaddah yaddah...hard reset 'solved it'.

Does your phone got hot?
I had a problem while browsing over wifi. To boost the speed i changed power manegment to best performance in wifi settings and phone got hot in few minutes, opera crashed and soft reset didn't help either. But for me removing betery solved the case and also cooling the device a little.
hope this helps
BHole

BHole said:
Does your phone got hot?
I had a problem while browsing over wifi. To boost the speed i changed power manegment to best performance in wifi settings and phone got hot in few minutes, opera crashed and soft reset didn't help either. But for me removing betery solved the case and also cooling the device a little.
BHole
Click to expand...
Click to collapse
It gets warm sometimes, however in this case I'd only been using the device for a few minutes, so I think it was still cold.
I tried removing the battery but that didn't help.
Seems to be behaving itself since then though.

I got the same problem nearly every day. After a few hours (up to 12) it gets frozen. Only hardreset was possible. I got this problem since a view months. I'm trying now to leave one after another program not installed after every necessary hardreset. Currently i'm suspecting either WM6.5 itself, vAlert or some other mortscript apps. For now i don't installed vAlert and there is no crash since over 24 h.
The following programs are innocent:
- tf3d
- pointui
- SmsReportsEraser

Surprisingly enough, I had the exact same problem just the other day. I got my TP about two weeks ago and was still looking around here learning the ropes of flashing etc and the differences between it and the Mogul. I kinda liked the business card reader that came on the stock rom and couldn't find it as a cab anywhere so I was undecided on flashing a new rom. I also didn't like the TF3d so I wasn't running it. I was using the regular win today screen with spb weather and Phone Suite installed. Worked fine like that for over a week. I got a text message on Tuesday and the TP froze up, so I did a soft-reset. It got frozen on the boot screen just as you described. Fortunately I was able to in hard-spl from the micro disk to unlock it, then I installed NFSFAN's custom rom, also from the micro disk.
Not related to the topic, but I really like how that new rom functions. I added the telus radio as well and now the battery at least makes it through the work day. Before I had to charge it mid day! Only thing I miss is that stupid business card program from the stock rom. If anyone can point me to a cab I'd really appreciate it. I get so many cards its a pain to enter them all manually.
Thanks,
PhilyT

I just started having this problem a couple of days ago. This has happened twice now. Warm-booting did start the reset process (I would get the splash screen), but it never got past that.

i think theres a thread about this somewhere. The cause isnt known but they are trying to pinpoint the problem. Bad rom chip, software problem etc
I've also have been affected by this and its a pain... having to setup the device again.
Mainly this problem has to do with tf3d2 in my case as i try to save a contact each time it will free. So i have to manually enter a phone number and store it.
I guess its better than a hard-reset

fuze video pop up issue

been flashing roms for a while now and everything was great until recently. i have this annoying video pop up problem that i cant seem to figure out if its the phone or what. what happens is randomly the tv/video out pops up and the screen turns to landscape mode. then all sound is lost. ive flashed original stock rom but the problem still happens even running stock. i cant figure out if its the phone and i need to do a warrenty exchange or if its something else. i am hard spld and security unlocked. if anybody else has this problem or had this problem and know of a solution id greatly appreciate it. i dont think its the way i flash roms. i flash with sd card thats formatted fat 32. sim card out and hard reset after first boot.

Sounds like you are describing the TVOUTPopup feature.
Usually, the TVOUTPopup only appears when the A/V Cable (extra cable) is physically connected to the device.
At first guess, I would be inclined towards a faulty USB connector.

yes it is the tv out pop feature. whats wierd is that its the new look from a different rom build. whatever rom i run (right now stock). when the screen comes up it turns landscape and has 4 colorful icons to choose from. internet,youtube,photos,and powerpoint office. once i hit the x button or hit close then it will keep repeating and keep the screen in landscape even though i havent slid out the keyboard. after multiple times closing the app it will stop doing it for a bit but then do it again few hours later.

Since you've tried different ROMs and are seeing the same behavior, I'm inclined to think it's hardware related. Assuming you have nothing connected to the device at the moment except for the SIM, examine the USB connector very closely for signs of damage.
If all looks ok, perform a hard reset and flash the Official HTC 5.05.405.1 ROM/Radio (should eliminate possibility of garbage in ROM) to the device and confirm that the behavior still occurs. If the problem persists, that would confirm it to be hardware.
HTH,

well i flashed the new att fuze rom. so far so good. no popup yet. this happened before though when i thought i fixed the problem. but after running a new rom for about 4 days it came back. if it is a hardware issue then my fuze needs to be exchanged right? thanks for all your help.

I have same issue with my FUZE (constant "Video Out" pop-up message, often switches to landscape mode, sound is off). Have you found any solution to this?
P.S. ...

Augen Gentouch78

Is there going to be any xda support on this? It's still trickling into Kmart stores right now. but if we are able to OC this, that would be great

Doubt it...

its a great little device for little cash. i bought one today after i heard. glad i did. was this or the bb chumby. this blows it away

Hey Pen --
Have you tried the Kindle app on it? I want an ereader that is bigger than my MT3G and I think one of these would foot the bill if I can find one. My local store only had one and it was on hold for somebody.
I am going to get a rain check today.

until they release the patch which allows the market to work i havent tried it. they should have the patch released by tomorrow

How is the screen?
How do you like the screen and how is its performance in general.

over all i like the device. im used to a resistive screen so thats not a problem. doesnt appear to have the auto rotate screen but waiting to hear back from them to find out what the deal is. the manual talks about auto rotating the screen so it should have it. lack of bluetooth is another draw back but i really dont need it. they also have a 2.5mm headphone jack on them instead of a 3.5 like normal but they are addressing that with an adapter i do believe.
power consumption wasnt too bad. i was using the device for 5 hours yesterday and only used a 1/4 reserve from what it said. so i was only down to around 72% charge after playing with it for 5 hours. was reasonably bright enough in a brightly lit room. the angle one can see is pretty good as well.
the microsd card slot isnt in line properly. so if you insert a card you will want to put a price of tape on the end of it so when you release it you can pull it out. i played hell getting the thing to pull out and it was dragging the top of the card so had to use a pair of tweezers to pull it out.
cant access the market yet so havent tried the nook or kindle apps but that will be my next thing. looking at pictures was good. just as good as my digi pic frame.
over all for what i bought it for i do believe it will work a treat. i was going to buy a chumby either the bb or the sony branded chumby and this will work so much better then either of those two devices.

Augen Tablet
Thanks for the info pen.
It surprises me that that it has a 2.5mm jack. I wonder how it ended up with that. You can get an adapter on Amazon or ebay for a buck or two. That would be important for me because I'd like to be able to watch movies on it when I am on the train to work. That is also why I am interested in the Kindle app.
Everything that I have read seems to indicate that it has an accelerometer to rotate the screen.
I get the feeling that Augen underestimated the interest this device was going to generate and put it on the market when it wasn't completely ready, thinking they could dabble a little and fix problems on the fly with the couple of people that bought them. oops.

My Augen Gentouch78 experience
I just picked up my Augen yesterday at the KMart here in Phoenix (KMart actually called me on my raincheck I had made over the phone! Kudos to them). I like the form factor but am quite disappointed overall. While I don't think it is sluggish in general, the resistive touch screen makes it seem that way. Using your fingernail or an old pda stylus helps considerably in that regard.
Couple of negatives:
1. Market download does not work, as others have pointed out (it just stays in the "Starting Download" phase.
2. Micro SD card is hard to insert/remove (you need to use your fingernail in both cases, and to remove you need to also flick it down a bit to slide out as it seems to catch on the lip of the slot).
3. The device could not "Mount" when connected to my PC via USB. I had better luck when the SD card was not in the device, as I was able to Mount it once then, and saw that I had 1.3GB of free space... even though the device SD card info showed only 246ishMB free... what's up with that? (documentation did say there was 2GB available, so the Mounted drive size was closer).
4. I lost sound twice.. had to power off to get it back (all sounds started coming out as loud white noise). Seems to occur when pressing the top front part of the frame... yup, near where the menu/home/back buttons are.
5. Percentage battery use shows that monitoring cellular network was using 57% of the battery, and suggested turning it off. However, you can't... network settings only have WiFi (I curiously did find a place where it prompted me to turn on Bluetooth, but I don't think it did anything).
6. I wanted to return the unit due to the sound problem, but wanted to clear out my google account info... the factory reset does nothing other than power off the unit, even though that is how they say to clear out all data including the google account data.
7. No auto-rotate. No rotate at all that I can see. Nothing in the setup relating to that, even though the manual says it should be there.
8. Non-US Standard earphone jack
9. No mic or web cam
10. Resistive touch screen makes typing on the on-screen keyboard a PITA. I did get somewhat use to it after a while, but still don't like having to press firmly.
On the positive side:
After manually copying a ripped DVD movie in mp4 format onto my SD card and inserting it into the unit, it played great.
So, first impressions are basically way down there for me.
Some other specs:
- Telechips TCC8900 ARM CPU (on an eval board no-less!)
- Android 2.1 - Update 1
- Build 2010-07-21 (boy did they push these out the door... likely with no testing!!)
Eric

whisper1980 said:
I just picked up my Augen yesterday at the KMart here in Phoenix (KMart actually called me on my raincheck I had made over the phone! Kudos to them). I like the form factor but am quite disappointed overall. While I don't think it is sluggish in general, the resistive touch screen makes it seem that way. Using your fingernail or an old pda stylus helps considerably in that regard.
Couple of negatives:
1. Market download does not work, as others have pointed out (it just stays in the "Starting Download" phase.
2. Micro SD card is hard to insert/remove (you need to use your fingernail in both cases, and to remove you need to also flick it down a bit to slide out as it seems to catch on the lip of the slot).
3. The device could not "Mount" when connected to my PC via USB. I had better luck when the SD card was not in the device, as I was able to Mount it once then, and saw that I had 1.3GB of free space... even though the device SD card info showed only 246ishMB free... what's up with that? (documentation did say there was 2GB available, so the Mounted drive size was closer).
4. I lost sound twice.. had to power off to get it back (all sounds started coming out as loud white noise). Seems to occur when pressing the top front part of the frame... yup, near where the menu/home/back buttons are.
5. Percentage battery use shows that monitoring cellular network was using 57% of the battery, and suggested turning it off. However, you can't... network settings only have WiFi (I curiously did find a place where it prompted me to turn on Bluetooth, but I don't think it did anything).
6. I wanted to return the unit due to the sound problem, but wanted to clear out my google account info... the factory reset does nothing other than power off the unit, even though that is how they say to clear out all data including the google account data.
7. No auto-rotate. No rotate at all that I can see. Nothing in the setup relating to that, even though the manual says it should be there.
8. Non-US Standard earphone jack
9. No mic or web cam
10. Resistive touch screen makes typing on the on-screen keyboard a PITA. I did get somewhat use to it after a while, but still don't like having to press firmly.
On the positive side:
After manually copying a ripped DVD movie in mp4 format onto my SD card and inserting it into the unit, it played great.
So, first impressions are basically way down there for me.
Some other specs:
- Telechips TCC8900 ARM CPU (on an eval board no-less!)
- Android 2.1 - Update 1
- Build 2010-07-21 (boy did they push these out the door... likely with no testing!!)
Eric
Click to expand...
Click to collapse
they are pushing an update out should be out tonight or tomorrow to fix a couple of the things. i believe the eval board is not correct as someone has found the chinese version of this and it has been out for a while. i just think the cooking of this device wasnt the best. i am just hoping they push 2.2 out on it pretty quickly.

I also got one today
I can confirm the market is not working for me either.. Yes build date is really new. haha.. I'm trying to get apps installed by emailing myself APK's to Gmail but I need something like APKatcher to do it. So so far I've not installed anything, but going into settings, aplications and manage I was able to kill the running apps and speed it up.
So far it's a cool little device. I also lost sound once and a reboot fixed it. haha (interesting) I watched 20 minutes of avatar and it looks incredible and gets much louder than a cell phone.. My 16GB MicroSD card went in fine.
There's a Stylus if you guys didn't figure that out yet. Makes typing extremely easy.
Anyone know how I can install some APK's?

ES File Manager comes Pre Loaded.. you can add any app APK to the SD card. and use ES File Manager to install
Installing Quadrant, and some games right now.. I'll post back

Rainchecks
I got two rain checks tonight. I want to get one for myself and I know my wife will want one if it is cool.
If anybody really wants one and lives in Eastern PA, they have 4 of them in the Reading PA store. That is a little far for me to drive and I like getting a rain check because I can make sure they are going to put out an update to make the market work.
It seems like the early reviews are mixed at best but c'mon...they are $150. I mean, if I can get my 6 year old to watch a thomas the tank engine video on it for a few minutes of peace each day, I have gotten my money's worth.

Dev thread here http://forum.xda-developers.com/showthread.php?p=7409528#post7409528

Well I got one yesterday and it is horrible.
I am hoping their support can help me get the screen a bit more responsive.
I mean I have to press on it like I'm trying to push through it.
The manual says there supposed to be a calibrations but there isn't.
The manual says there is an option to allow this to orientate according tot he direction held but theres not.
The manual says that when you charge the device the light should be red in color turning green when fully charged well I charged over night and its still red.
When I turn it on it says 100% battery...
Also I went into market which is like that on my Droid1, Incredible, Droidx... and chose to install a app like dropbox, weatherbug, MyMemo, SlingPlayer and it sis there saying downloading but its not.
I have my wifi connected to the device...
Anyone else with ideas???
I so wanted this to be a iPad alternative!!!
Thanks

I got one last night... I side loaded a bunch of apps from my Incredible... LauncherPro, Pandora, Quick Settings, Android System Info... Awesome Drop...they all work... The weird thing is some of the apps force the screen to Portrait, but i haven't found an app yet to turn it back.. (aside from rebooting)
I noticed the sound is wonky... sometimes it works...
I also noticed something installed called Dev Tools... It has a terminal, a bunch of dev settings, a package browser, sync tester, and some google tools..

I got one today as well. So far, all is not well.
Wifi seems to be an issue. I can connect to my network if I turn off security, but when I enable WEP, this thing just sits here and says 'Obtaining IP Address' and then shows 'Unsuccessful'. I have tons of other devices connected. The problem is not the network.
So, with security off, I played with it a bit. The browser seems to work fine. It defaults to mobile pages and I'd love to turn that off. No Flash as expected.
I also have a problem with sound. When anything produces sound (mp3, video, youtube, even clicking on something) all I get is horrible white noise.
I get constant alerts that things have failed to download. I assume that this is due to the Marketplace issue.
I threw in a micro SD that I had. I have no problems with it sticking as others have reported.
I will admit that this is my first taste of Android. I am a professional developer for other platforms though so I'm not a total knucklehead - just partial.
I hear that an update is imminent. Anyone have any info about this? Will it be done via the SD card? USB?
I REALLY want this to work
Greg
Update:
Looks like a reboot fixed a few things now. I am now connected to my secured network and sound is ok. So now I have a more or less functioning tablet.

You guys aren't having screen issues?

This is posted on the Augen website:
Patch for GENTOUCH78 Tablet (available 1700EST)
Dear Augen Customers (GEN Nation),
Thank you for showing your support and interest in our GENTOUCH78 Tablet. We became aware of the technical difficulties over the past 24 hours, and we will be posting an update for a patch to the software at the following link: http://augen.helpserve.com/ under latest download files within the next 48 hours.
Just to mention a few technical difficulties we have found and are patching are:
the memory size of 284mb not being shown as 2GB will be corrected as this is a glitch in the software.
Android Market place not being able to download apps will be fixed in this patch, as this is a glitch in the software. As of right now the operating system and pre-loaded applications are using .5 Gb so the available space displayed should be approximately 1.5GB.
To solve the issue with the headphone jack being too small for a 3.5 mm headphone connection, we ask you to send us an email to [email protected] with your Name, Adress, eMail Adress along with a proof of purchase. We will be sending you at our expense the 2.5 mm headphones to go along with the unit within 15-20 days. All future products that will be manufactured will have the new patch and a 2.5mm earbud to go along with the unit.
We want to make it a great experience for our customers. We apologize for disappointing some of you, and we are doing our best to make it a great experience at Augen.
Thank you for your support,
Daniel Gofman
Vice President
Augen Electronics Corp.

the screen sucks

[Q] SD-card issues, Cyanogen Hero

Hi!
First thread, but have been on this forum a lot lately, since I finally got around to rooting and getting my Hero to run Cyanogen! If there's a similar post, I am sorry to double it, but I have not found anything that relates to my issue so far.
The problem I have is minor, yet still annoying. Whenever I get around to charging my phone, which is at least once per day, I have to use the USB port since I lost the wall-plug months ago. This in itself has never been an issue since I put Cyanogen on it. See, after I remove the cable, my SD-card won't remount automatically, causing all my photos etc. to be invisible until I manually unmount and mount it through settings.
This is especially annoying since the ringtone app I use puts the ringtone in a folder on the card whenever it's downloaded. Charging the phone thus hides the file away in a foul place, and causes me to have to redo the entire process of downloading and all that.
As a follow-up to this, I have two questions:
1) Is there any way of solving this easily, or did I do something wrong while putting Cyanogen on my phone?
2) The data that becomes inaccessible, is it still on the card taking up space, or is it deleted?
I might add that I tried turning USB debugging on and off. Also, I noticed that this issue seems to be quite spontaneous with everything except my ringtones. Photos, for example, sometimes show up no matter what, and Spotify-files are always accessible. Could it be an issue with the app?
Thanks guys!