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After the squeaking back cover of the Touch Dual, another noisy HTC unit ! At least my test unit it seems...has anyone else noticed that when you tap at the top of the screen, say the x box, when you let it go there is a noise of something coming unstuck/unglued ?
If you swipe your thumb from let to right applying some gentle pressure it is event more obvious. Anyone else or is my screen maybe not properly glued on...
I listened really closely, and the only sound I could detect was my oily finger coming off the screen! You may have a defective unit because I don't seem to detect the problem you are talking about. Hope this helps!
Yes, thanks, will need to take it back then, just my luck !
You did apply some moderate pressure didn't you ? It's particularly noticeable around the loudspeaker and camera openings. Or it maybe static I'm hearing, doubt it since I don't have the noise at the bottom of the screen.
GpsPasSion
i tried several times but there's no noise.
Maybe u should check it with HTC or the store where u got it?
I
I have the same problem. On the top of the screen only
Rather annoying isn't it ? I have it on the sides a bit too, it seems to be worse when the screen is hot. Possibly the joint between the "touch" screen and the frame.
I guess I'll take it back but I think the guys are going to look at me "sideways" over there ;-) It seems to me the quality of HTC phones has been going down a bit lately, prices stay high though. I wonder if all the Cruise devices aren't going to develop that problem over time...
Hi,
I've got a similar problem. It also happens when I firmly press X, but the noise comes from the back cover (the antenna-box ) and it's because the back cover (top, not the battery cover) is not stuck tight enough (left side, so right side if you're looking from the front). Annoying? Maybe. Deffective? Not really I'll live with it
i have the same issue with the screen, i have done about 20 minutes of "up close and personal" tapping, pushing, etc and it is definately the screen...
not so worrying right now, BUT if it is loose now, how will it be in a few months.
i had this same problem when buying a Nokia a while back, I went through 4 of them sitting in the store and they all had the same problem, so i gave up and bought a different phone.
i wonder how Devicewire will handle this? as i really dont want to, nor can i be without the phone for too long, but obviously i dont want a faulty unit.
Devicewire if you are listening out there can you advise?
So it seems there are a few of us with that issue, on mine it definitely comes from the front part, not the back. I think I'll take it back and try another one, if it has the same problem I'll pass on the Cruise and get a refund, it really isn't very acceptable to have that type of problem on a €500+ device ! I don't remember reading about any such problems with the Touch or Touch Dual, HTC must have skimped on the glue this time around!
I have triesd to reproduce the screen problems, but I do hear anything at all.
Overall I really like the device, notwithstanding the slightly slow graphics when watching video (although MUCH better than my old Samsung SCH-i730).
T
I have it too. I noticed it after putting on the screenprotecor...and i'm suspecting it has somthing to to with it. The protector is really stiff so it may just be it making that noise....in my case at least...
That might come into play I guess, but mine really had a problem, I took it back to the shop and I had a hard time getting the guys to acknowledge it, but one of them had his own Cruise and when I pressed on the side there was no squeaking at all so that sealed the deal. Unfortunately they had no spare unit so I had to settle for a voucher...
I too have been experiencing the same from the top of the screen after long use It´s a pain, as I am really happy with the Polaris but for the money you´d expect better. I removed the screen protector to see if that was the problem but the sound is still there. It only goes away after the screen has been off for a while.
I have spoken to the shop where I bought it but they said I should get in touch with HTC, however if a lot of devices have the same problem hardly seems worth sending it away....
Anyone else have the same problem???
christonge said:
I too have been experiencing the same from the top of the screen after long use It´s a pain, as I am really happy with the Polaris but for the money you´d expect better. I removed the screen protector to see if that was the problem but the sound is still there. It only goes away after the screen has been off for a while.
I have spoken to the shop where I bought it but they said I should get in touch with HTC, however if a lot of devices have the same problem hardly seems worth sending it away....
Anyone else have the same problem???
Click to expand...
Click to collapse
I Have the same problem but it comes from the screen protector, cuz I get some air between the screen and the protect.
OK... but the problem I have is definately not related to the screen protector as it´s still there without it.
No squeaks at all on the Orbit 2 - I wonder if it's confined to the TC case?
I've got the same squeeking thing with the screen, but it really isn't critical. What is really annoying is the knocking sound that the volume slider produces when shaked or just given a little finger punch. What do you guys say?Is yours fixed tight?
Same problem here. But it takes my mind off what the wife's saying when I'm on the phone to her!
Having the squeaking too, as most of you its still there without the protector
anybody get any noises from the d-pad? whenever i press left, it makes a double click (the standard click when you press in any direction, but after that, it seems to stick a little and click again as if it's sticking to something when i press down, then unsticks and makes a click when that happens). it's bugging the crap out of me and it only does it when i press left. if i press left hard, it stops doing it for 30 seconds or so.. it's not as if i spilled soda or anything on it and it is brand spanking new..
Hello everybody,
I want to tell you what happened to my Touch Pro this evening:
On the display (also if the device is off) appeared a small rectangle in the center (about 2x3 cm) made from bubbles. Well, not bubbles, I’m quite sure that are liquid crystal. If I put pressure with the finger the “bubbles” move and follow the pressure also out form the edge of this small rectangle)
As I can reach a decent camera I’ll post some photos of this rectangle.
The strange thing is that the device didn’t fall in ground, didn’t have temperature range; nothing hit it and so on. It was in my pocket well safe!!
If display is on the problem is quite invisible, if display is "black" or off... ....Grrrr!!!
Now, my questions:
1) Warranty is also for display?
2) How warranty works in Italy? Where should I ship the item? Which times?
3) If I have ship the device, sould I load the original rom & radio? Where can I find the rom?
Certainly, first thing I’m going to do Monday morning Is to call Italy HTC’s support number…
Thanks a regards,
Andrea
The "oil spot" problem isn't a broken display. It's the touch sensitive layer, which has been subject to too much pressure (carrying it in your pants pocket, etc). This has been happening on a bunch of Touch Pros and Diamonds. You should still be able to use it just fine, but touch sensitivity may get worse over time.
HTC may or may not be willing to replace it for you (and if so, they may or may not charge some kind of fee). Although it's just a hardware change, you should probably recover stock SoftSPL for warranty.
I have the "oil patch" problem with my Touch Pro. Unfortunately when I first noticed, HTC would not fix it for me, so I still have the oil patch on my screen, although everything still works fine so far. If it gets worse, I plan on buying a replacement LCD/touchscreen and replacing it myself:
http://mobile.brando.com.hk/prod_detail.php?prod_id=03799
I've noticed this problem on quite a few of the original touch / elf / 6900 phones, including my old personal phone which I used in this condition for many many months without every having any actual issues. It is strange but like you said: pretty much not noticeable when on and probably just best left alone unless it really bothers you.
I have the same spot but it is not causing any problems that I noticed but there is many who have this spot in the diamond forum.
today i also noticed this on my touch pro..i sort of fell asleep on it and i think i might have messed it up
i can see that oil spot that you mention but only if i tilt the phone at a certain angle and only if the screen is off.When the display is on i can see everything properly
The problem:
Touch function is messed up badly..i tested in notes application and sometimes when i press at a point X the dot appears somewhere else on the screen...Internet browsing is a pain in the ass like this...
i also noticed one thing..i took the stylus out, put the phone next to my ear and i tapped at the area outside the oil mark. I get the normal soft sound and pressure feeling as it should be.. When i do the same at the oil spot its rather hard feeling and sound..
i will contact HTC on monday and see what they say about it..
otherwise i will get a replacement for 159euros (inc installation) from pdatech...
Happened to my Fuze...
Happened to me too 60 days into owning it. I carry all my phones in my pocket, but have never had this problem. I brought it into the at&t store that I got it at and they never saw it either (it is only a few months old for them and have not had any complanints yet). They were going to replace it for me but were sold out. They had me call the warranty department and they replaced it with a refurbished unit (although all of their refurbished units are brand new as of this point because the phone is so new for at&t).
If you got your phone through at&t call warranty support and they will swap it out if the unit is under warranty (which being 2 months old at this point it will be).
This happened to my Fuze as well. I tried to call AT&T support and visit a corp store but they ruled it as physical damage, thus voiding my warranty. Apparently the "crystals" under the display are cracked/damaged, causing the rectangle. Who knows.
has anyone successfully sent a touch pro raphael to HTC repair shop to be repaired under warranty with this issue?? its really bothering me that i can see it and i feel like it will affect my phone eventually...
Add me to the list too.. I am going to try to get mine replaced through Sprint if it gets bad. I hope they know this is an issue/defect and not something like water damage
ez345 said:
has anyone successfully sent a touch pro raphael to HTC repair shop to be repaired under warranty with this issue?? its really bothering me that i can see it and i feel like it will affect my phone eventually...
Click to expand...
Click to collapse
I believe this is a design/quality issue. I posted about this same problem here some weeks back. HTC will not repair under warranty, paid in total 77 pounds to get this fix from them. I believe they are aware this is a problem because in the warranty book, screens are not covered even when its not your fault. They call it Newton ring .
Funny thing that a lot of people started noticing this issue very recently: as if a cheap component came to the end of its life cycle.. propably in my head only..
Anyway: I noticed this on my TP a few days ago and I'm going to drop my phone to the local service. It's the second time in just over 4 months.. crappy build quality really
also: Diamond users have had the same issue: http://forum.xda-developers.com/showthread.php?t=439410
Local HTC service got back to me: they're insisting that it's a 'mechanical fault, not covered by the manufacturers warranty'. Then it gets better: the estimated repair cost is 275 euros (that's roughly 355 USD) for the replacement of the display and front cover.
Naturally I'm going to challenge this as the oily patch appeared over night when the phone was sitting on a table.
not that im questioning what happened but personally i find it difficult to imagine how it can get the oil spot just by sitting on the table :S
normally you would expect this after exserting enough force on the screen. Personally that was my case. I sort of fell asleep on the phone and might have hit it on the metal edges of the bed..anyway i got mine replaced from pdatech.nl for ~170euros including installation costs..
Well if I had to venture a guess, I'd say that the 2h navigation on the night before took its toll on the display and during the night it just spread out and became visible..
how dodgy. I have been getting this problem, but funnily enough I thought it was due to air pressure, because it happened to mine when i was on the plane.
anyway i was just coming home from someplace real hot (40C), and it kept giving me the screen alignment problem for a few weeks, kept thinking i was pressing the top right corner of the screen regardless where I pressed. However, found that putting slight pressure on the screen for a few hours (i.e. a weight) fixed the screen alignment problem temporarily (for a few hours).
Anyway, just came back on the plane from someplace real cold (-10C), now the problem has ceased.
???? air pressure? or temperature variation?
I don't have the screen oil spot problem you guys have however.
Here's to it lasting a little while longer...
I asked for a more detailed report of the fault and the service just said that 'It's a fault defined as OOW (Out Of Warranty) by the manufacturer' and that there's nothing they can do but charge me for the repair. Note: they're not even putting the blame on me saying 'abuse/misuse'!
Now I'm going to go to the seller (expansys) and hope that they have some interest in keeping customers happy (and maybe have more business with them in the future!) and make things right (=fix my phone or replace it).
Wow, and I thought I was the only one. I've noticed the same oily stain after falling asleep on the phone. I've had it for a month now, and I've gotten used to it. It does not seem to affect the sensitivity or the accuracy on the touch screen. At least not in my case.
Does anyone have any experience replacing the touch screen by themselves? Is it a complicated operation? I would greatly appreciate a 10-step-guide on how to replace the screen, if it's going to be an issue over time.
disassembly guide
check out the wiki of xda click on service manuals and look for raphael. its on page 19 of the PDF
I noticed this issue on my Touch Pro today morning! I used my phone last evening and everything was fine. Now the touch screen doesn`t work at all. Great.
Same issue
I have also been victim of the oily patch.
I have had the Sprint Touch Pro since November and it just happened within the past 2 weeks.
Maybe this is due to not putting the screen protector on the phone.
I'm going to try visiting the Sprint Repair Center to replace it and then put the InvisibleShield Screen Protector on it.
do you have any of these problems?
Q1:Bottom removable cover doesnt fit right- leaves a gap, makes noise when pressed.
Q2:Large >1mm gap between the glass of the screen and metal. Not like in reviews, official photos.
what about the phone getting uncomfortably hot?
im trying to isolate the problem, which batch, which countries
soo far germany and singapore had big problems
Mines spot on.
Simfree handset. No problems here in the Brum area.
Worth doing a similar survey on WiFi problems / buttons lighting up?
Edward Lowy said:
Worth doing a similar survey on WiFi problems / buttons lighting up?
Click to expand...
Click to collapse
I disagree as these problems effect everyone and are both software related and should both be fixable when we can build custom roms
Sent from my HTC Desire S using XDA App
orange uk fine. I think the UK batch are all good build quality.
@Edward Lowy
not if you can accept them and taking the risk
@ben_pyett
the wifi cant be software, of course you can change a little bit the sensitivity, the bad antenna placement and cover will still remain
ben_pyett said:
I disagree as these problems effect everyone and are both software related and should both be fixable when we can build custom roms
Sent from my HTC Desire S using XDA App
Click to expand...
Click to collapse
That's my point - they don't seem to affect everyone. Both issues affected me but clearly that is not everybodys findings.
There are well reported software issues with the buttons, basically the phone detects the background ambient light levels and decides whether our not to light up the buttons
Sometimes in a dark room the presence of a bright light source such as a window or a bright Tv stop them from lighting
unfortunately there us nothing we can do.
Although considering that the buttons don't change positions I always know where they are and which one is which so I can't see what the real problem is?
with regards the wi fi issue, there is another thread
http://forum.xda-developers.com/showthread.php?t=1051674
Where someone has posted a possible software fix, although you need S-off in order to apply it.
I suffer from both of these problems.
But, Fortunately I don't hold the phone in landscape so the wi fi issue doesn't bother me, and I know where the buttons are so don't need them to be lit
Sent from my HTC Desire S using XDA App
I shared this on the Desire S Owners Poll thread and I am sure some of you might have seen it but here is my device I received this past Tuesday via FedEx from Singapore(It is an Indian device according to the IMEI info. HTC UK told me this btw.) Major problems with the battery cover. We need to make HTC be aware of these issues.
can you not just ask for a new one under warranty?
I'm in the UK and have had my DS 3 full days perfect no floors no wi-fi issue in landscape mode and set up with current OS and skinned.
Though day 4 bottom corners lifting by Home and Search keys and also have the smallest gap between unibody and screen near volume rocker and touch keys. The gap is enough to see back light coming through in the dark/dusk.
Hope this helps, i have a brand new (not refurbished) replacement coming first thing tomorrow will report on that with any news or similar issues.
Any of you sim free owners have the UMA signal boost app on the Stock shipped ROM 2.3.3 just interested?
Cheres
mine does not have UMA signal boost app
Sim free, no app installed
Sent from my HTC Desire S using XDA App
Thanks guys was looking at stock rom to remove 'bloatware' but the app on the orange rom is handy think i will just use launcher pro to hide unwanted apps rather than install stock ROM.
Just waiting on the courier for my replacement handset fingers crossed no faults with this one.
Ok so brand new replacement handset and i still have these issues the bottom right corner is already showing that it's raised in comparison to the bottom left corner and there is still a visible gap on the left of the screen can see the charge port through this and light still shining through in the right light.
Looks like bad quality control from HTC will be contacting orange in a mo as i'm still in my cooling off period. I am really disappointed Android OS is great for the customisation but this handset seem's to have been rushed in the build quality.
Hope this helps.
my device has a perfect screen
so i think that it is just in some locations...or maybe the batch that they currently have at your buyer is defective
mariu$ said:
do you have any of these problems?
Q1:Bottom removable cover doesnt fit right- leaves a gap, makes noise when pressed.
Q2:Large >1mm gap between the glass of the screen and metal. Not like in reviews, official photos.
what about the phone getting uncomfortably hot?
im trying to isolate the problem, which batch, which countries
soo far germany and singapore had big problems
Click to expand...
Click to collapse
tested one at my local o2 store, no problem, or maybe because it has the security stuff on it so i didnt get a good feel.. i ended up getting a sgs 2 yesterday though
Just read the above posts and now concern that my phone is one of those bad batch (O2 UK).
Firstly there is a gap at the top of the screen. (above the htc logo) big enough to stick the edge of a paper.
Second, there is light leakage on both the bottom corner (home and search key) only viewable when looking at a certain angle.
Third, is the bottom of the screen and the metal part meant to be even? As my bottom screen is more raised.
Finally, is all of the above problems are covered by the 12 month warranty and in which case I can ask for a replacement from O2?
Thanks in advance.
mariu$ said:
do you have any of these problems?
Q1:Bottom removable cover doesnt fit right- leaves a gap, makes noise when pressed.
Q2:Large >1mm gap between the glass of the screen and metal. Not like in reviews, official photos.
what about the phone getting uncomfortably hot?
im trying to isolate the problem, which batch, which countries
soo far germany and singapore had big problems
Click to expand...
Click to collapse
i have this also under heavy use?
same is mine
Hi, im going to the USA this week and i want to buy an htc sensation, the thing is im looking for any mayor hardware issues on the phone, i dont care for the low volume or the short battery life (its a smartphone....we rly need to get used to the 8 hour baterry life =P ).....im talking about things that are big like:
* Phone gettin rly hot and making it reboot a lot (happened with my htc desire)
* this rumor about the sensation having some emc issues with the camera
I know theres a lot of threads about the phone issues but what i found out were people complaining on batery life or some apps not working or mostly software issues...... like i said im trying to look for real hardware issues like the death handgrip on the iphone4, i dont want to pay for a 600$ phone that 40% of the first batch production have defective hardware.....i cant go back and get it replaced after i buy it, thats what i get for living in a 3° world country so please dont tell me to move to a civilised country because i cant
My sensation gets really really hot on the bottom of the screen where you type when in the portrait position. I exchanged the phone for another and the second one does the same thing, I can honestly feel the tips of my fingers get hot when I type(really hot). Death grip is very real, same with both phones. Battery life is ok at best. If i could do it again I would wait and get something else. Just my 2 cents. Also phone lockscreen is a bit buggy, sense restarts regularly..........
Also the bottom of the screen goes unresponsive quite regularly, same with both phones. Not sure if that is hardware or software, just so you know
hmmm, seems like the heat issues repeats itself on several forums, and the weird lack of ecm protection of the camera also.
seems like ill be gettin a samsung galaxy s2
thx for the info
ragancy said:
hmmm, seems like the heat issues repeats itself on several forums, and the weird lack of ecm protection of the camera also.
seems like ill be gettin a samsung galaxy s2
thx for the info
Click to expand...
Click to collapse
I would, I think this will be my last HTC phone, they always make a device with cool features and tremendous potential but never quite cuts the mustard. I have hung in there since the tilt and I think I am done lol
I often lurk the threads of the new devices and I appreciate the brutal honesty you have all displayed.. I tend to be a bit of a lurker. I am a Nexus One owner and I COULD upgrade... but it just doesn't seem to cut it. That being said, I'd never own a Samsung device, HTC has been perfect for me since the G1. Guess I will hold out and cross my fingers that HTC manufactures the next Nexus device.
Turn down the brightness, this will probably solve the issue with the phone getting very hot. 2 days ago, mine got VERY hot where the touch buttons are located. I was quite confused about this because it had not happened before. Then I realized I had set the screen brightness to 100% because I couldn't read the screen in bright daylight a couple hours earlier and forgot to turn it back down. Reset to my usual 15-25% and everything was fine again.
I havent had any overheating or hardware issues. Havent had any problem yet. Great phone!!!!!
Sent from my HTC Sensation 4G
ok, if the heat issue can be solved by turning down the brightess im in......i mean i dont care if the sense 3.0 got bugs, they will fix that with future updates, what im worried about is this rumor about the camera taking bad pictures because it got emc leakage , seems like it does not have any emc protection for the lens....thx for the replys btw
Here are some issues:
Dust (I don't have it)
Death grip (very real)
Creaking (not such a big issue, but something that shouldn't happen on an expensive phone like this)
Lockscreen (software/hardware. I think it's software)
And some other things
Swyped from my HTC Sensation
Nothing to really complain about for me. I haven't had response issues. Although the death grip phenomenon is real, I've managed to avoid it by not covering the plastic on the top half on the device. Hopefully, HTC can come up with a new cover if enough people complain. There was one instance where, during GPS use, the metal back cover was almost too hot to hold. I believe that was due more to direct sunlight on my dashboard than the phone itself. Love the polished feel of the new Sense UI. If I could do it over, I'd prefer a Droid Bionic, but only by a very small amount. And that's only because of the speed of the hardware and Verizon's data speed/reception quality where I am. If you're looking to stay on TMO, I'd definitely recommend it.
Sent from my HTC Sensation 4G using XDA App
I love this phone, but I'have noticed two problems and I like to have your opinion and advice.
1. When i touch the right area of the screen a "tic" (sound) and a little movement happened. I try to understand the reason inspecting the back cover and the battery without success.
Is this a normal issue with the Sensation?
May I send my device to ask the replacement (warranty)?
2. When I grub my device in landscape mod with both hands I loose almost all my wifi coverage, but i think this is due to the position of the antenna and the unibody cover.
Are there any kind of workaround (special cover, mod, ...)?
Sorry for my bad English, I tried!
In the "Get the white frame for your sensation" thread in Accessories, a lot of people said the Wifi Deathgrip issues went away, plenty of people have had that issue.
As for the ticking, that's very weird. The only ticks you should ever hear or feel are haptic feedback on the 4 capacitive keys (if you have that enabled under Settings > Sound) or the camera shutter when you enter/exit the camera.
Hold the upper part of the phone = wifi signal drop greatly
Its one, may be the only design failure of Sensation
aelael said:
I love this phone, but I'have noticed two problems and I like to have your opinion and advice.
1. When i touch the right area of the screen a "tic" (sound) and a little movement happened. I try to understand the reason inspecting the back cover and the battery without success.
Is this a normal issue with the Sensation?
May I send my device to ask the replacement (warranty)?
2. When I grub my device in landscape mod with both hands I loose almost all my wifi coverage, but i think this is due to the position of the antenna and the unibody cover.
Are there any kind of workaround (special cover, mod, ...)?
Sorry for my bad English, I tried!
Click to expand...
Click to collapse
For the movement in the right side if the device, my device had the same exact thing but I put a small piece of paper between the battery cover and the device on the bottom right side and it has stopped.
thanks, i'll try. But mine problem seems to remain also without battery.
Far from the only hardware issues... The creaking can be fixed with paper under the battery, or a bigger battery.
And the wifi death grip is indeed normal, unfortunately...
Yup the deathgrip wifi issue does exist. You can try experimenting with different grips when using wifi on landscape.
Sent from my HTC Sensation Z710e using XDA App