Database Info

OUTLOOK problems

Cingular 2125, HTC Wizard, XP Pro SP3, Outlook 2002.
I have a problem with Outlook. It won't back up my contacts. When I do, it "successfully syncs" and never writes the new data...only sometimes reporting any error at all.
I've tried re registering the OLE files, doing a repair install, and even a complete reinstallation of Outlook 2002, but nothing works. I keep getting the following error:
Error 1402. Setup cannot open the registry key UNKNOWN\MsoHelpAWDlg\CLSID.
Google searches have turned up a number of possibilities, but none have helped me fix this problem. It's not the OLE files, it's not contacts with notes, it's not a corrupted PST file...
To me, the beginning of the key, UNKNOWN, implies the problem. It's obvious that Outlook has forgotten where to look for its own registry values, but I'm not sure where this data is stored. I've even checked *in* the registry and the values seem to be present and correct. It's just that, somewhere, SOMETHING has gotten corrupted...and I've not been able to find it.
Because of the error, Outlook won't let me install, uninstall, or repair install the package. Even tried putting it in a different directory...same results. It always fails at the same point, with the same error. I'm at my wit's end...ready to do backups to my laptop, if the desktop won't work right. HEEEELP!
Can anyone help?
-- Chuck Knight

Active sync issue (change made on server require re-sync)

Heya, This is my first winmo device (HTC Raphael [aka HTC Fuze for At&T]) ever and I'm having an abominably annoying time with active sync for wm6.1
every once in a while when I plug my phone in for syncing, I get this error that says:
Result:
There has been a change made on your server that requires you to re-synchronize all items on your device. Please perform a manual sync.
Support Code: 0x80883001
Last synchronized:
Today 11:49 PM
Last attempt:
Today 11:49 PM
I don't know what in the hell is wrong with active sync, but I do know that everytime it does this re-synchronization, I end up having to re-add all my contacts on the People tab on my TF3D interface AND I lose all the custom ring tone assignments for everyone. Is there a way I can make this stop. It's obscenely annoying and I hate active sync with a passion of a million burning suns.

help please?

The only times I've seen this message or a similar one, is when I try to sync with my laptop when I travel and it has a different time than my phone. For example, my laptop is one hour behind the phone time or the other way arround. Fixing the time settings has solved this for me in the past. Though I don't know how would this impact your contacts...
PS,
I hate it too...

The odd thing is, it happens very randomly and I have no idea why the change is there and why it screws with tf3d's favorite ppl tab and assigned ringtones, but it's annoying as all hell.

do you sync outlook calendar items?

I believe I do. I'll try changing something on the computer then sync it and see if the message comes up. otherwise I'll do the opposite and see if that's the issue.

I found out that after adding an event into my calendar via the fuze, active sync will display the above mentioned message and proceed to erase all my contacts in the "People" tab as well as all ringtones associated to all the callers on my contact list.

Help please?

Who do I have to make love to here to get some help?
p.s I'm a very kinky person irl

lol. we're trying to help everyone...
alright, which operating system are you using?
(are you female?)

I'm using Windows Vista
(I can be any gender you like, I don't do S&M though)XD

HELLO
HELLo
HELlo
HEllo
Hello
hello

Here is some more info for you. Says something creating outlook subfolders on the desktop w/o syncing first. Anyway, seems like this is the problem you are describing.
http://social.microsoft.com/Forums/.../thread/161c69c7-eba5-4909-8b2d-0212b5309c41/

I was actually browsing that exact thread. The problem is that I haven't made any folders under outlook. The only thing I did was to add an event into the calendar. Suppose I have an appointment next week say, Monday February 2nd. I go to my fuze and set the appointment via the calenda soft tab. From there, I later sync the fuze to my computer (Vista) and then the error message comes up.
Any attempts to delete the partnership and then recreate a new one will simply just erase all the people I have under the "Peoples" tab on my TF3d Interface. I'd also like to note that all the ringtones that I have assigned for specific contacts also get erased.

honestly, i can't think of anything...
I'd hard reset if i were you
and if you're using vista, you should try to use WMDC 6.1 instead of activesync

WMDC? is it an alternative to syncing?
Sorry, This is indeed my first windows mobile phone so I have very little grasp on various WM softwares and such.

That microsoft forum thread mentions some suggestions to compact your Outlook pst file and check it for errors. If you are syncing to an Outlook pst file, then I would disable the cache mode option in Outlook, make a backup of the pst file, check it for error / repair and compact it to see if that helps.

hihi...lol
i have this error...
win2k
officexp
htc touch diamond2
:-(

If it was my type of problem as in everything gets wiped out and replaced back in (therefore screwing up the tf3d peoples tab.. then I found the answer..
when sync your phone, you are asked what to do if there are conflicts. I misread it and chose replace on device... It should be replace on desktop. Basically I told it that if there was a conflict, to replace everything on my device rather than on my desktop.. now that I changed that, i haven't had that problem.. at all.

''repllog.exe''error
hi guys,
i m facing the problem when i connect mobile via sync it shows error
''can not exute repllog.exe''
plz help me.
thx.

Locating the contact db file in WM 6.1 (contacts, calendar, phone all broken)

My problem is very similar to the one described here, However I don't want to fix it, I just want to TRY and retrieve my contacts!!!!
I am looking for the contact data files in WM 6.1 (in other words, the outlook data files that are probably hidden).
Backstory: The resident idiot here (ME) neglected to sync his phone and back things up for, oh, about 3 months. (yes, you know what comes next, and I fully deserve it!).
The phone has now stopped working... Specifically, the Phone application, contacts application, and calendar application. The rest of WM is working fine, except that there is something causing it to run sluggish. AND the phone will not sync. It will connect, but it refuses to sync. Nothing was done to cause this failure, other than waking up one morning.
SOMETHING is corrupted, but I don't think its the actual data file (logic for that is below), SO before I hit the hard reset.... I thought I might try to back it up manually..... what do I have to lose?
A few more specifics:
1. Samsung i770 running WM 6.1 (but I think more of a WM specific issue than a i770 issue). Activesync 4.5 will connect, but it will not sync contacts.
2. When the phone booted for the first 20 or so times after the problem appeared, an error message would across the screen as soon as the desktop was loaded, but far too fast to make out any of the words.
3. Trying to load contacts, calendar, or the phone application produces absolutely no result. No error message, to hung process, nothing.
4. The messaging application works fine, BUT any attempt to load a contact from within fails. Again, no error message, just... nothing happens, it's like you never clicked it....
5. The radio antenna in the top bar says that it has no service.
6. NOW the error message is no longer flashing by the screen when you boot the phone, but all other symptoms remain.
7. Despite the fact that the radio icon and status indicator claims there is no signal, I can send and receive text messages (I just have to enter the number manually).
8. Once, very recently, without doing anything, an error message appeared and STAYED on the screen. Shape of the text looks about right for the message that previously has been flashing by on the screen, I think they are one in the same.
"Shortcut Target"
"error opening the shortcut or locating the target filename."
ANY THOUGHTS? Primarily I'm looking for the contacts data file (I don't care about the calendar, but its probably in the same spot) to TRY back it up before I hard reset the phone.... BUT if anyone has any ideas about a cause or temporary fix to the problems, I'm all ears!!!!!!

I'd highly recommend trying Microsoft MyPhone, just to see if that can access your contacts. It may be that the contacts DB itself is knackered, in which case you obviously can't get anything back.
Worth a try
http://myphone.microsoft.com/
Good luck!

johncmolyneux said:
I'd highly recommend trying Microsoft MyPhone, just to see if that can access your contacts. It may be that the contacts DB itself is knackered, in which case you obviously can't get anything back.
Worth a try
http://myphone.microsoft.com/
Good luck!
Click to expand...
Click to collapse
Indeed it was worth a try. Connected via Wifi to install (can't use data plan, that requires "dialing" an internet connection, which must use the phone app).
Synced documents, txt messages, photos, and then said "Synchonization Successful". WOOHOO! all done.... OR NOT! checked online, NO contacts information. No Calendar information. Apparently MyPhone takes the stance of "if it won't work, just ignore it and report success".
Thanks, A very good thing to try, but no go
Unfortunately, I can think of a number of different ways that WM could be programed, each pointing to a different culprit for the problem. If it's straight DB access for each program, then the only conclusion is that the DB is knackered. But if there's a some kind of access control program that handles those things, maybe its just the program that's no good (hence the message that it couldn't load the target shortcut when the phone boots up).
Anyone have any ideas where to find the DB itself? I can always try the traditional (and very bad idea) of a file swap.....

Looks like this mystery will go unsolved... last chance to figure out where to find the contacts db file is. I'll probably be wiping it tomorrow, can't live without the phone much longer. Thanks for the suggestions so far!

Search for PIMBackup, that will enable you to save all your PIM related stuff and then restore it once you have a working device.
Edit
Forgot to say this doesn't require you to install anything, just save the EXE to your memory card and then use File Manager to run it on the PPC.

"Connecting to outlook...."
"Could not connect to Outlook."
Beautiful suggestion, I really thought I had the answer there... Thank you!
Seems to be that poutlook.exe is knackered, but that really would not explain why the Phone (cprog.exe) won't load...
PIM Backup log history is mostly what could be expected:
appointments failed - cant connect to outlook
call logs worked
contacts failed - cant connect to outlook
messages worked - "connected to outlook" (but thats a different db and a different connection app, tmail.exe)
speed dials worked
tasks failed - cant connect to outlook
So it comes down to this: PIM.vol is knackered, OR poutlook.exe is dead, and I'm not sure which. Anyone have WM 6.1 and feel like emailing me a copy of poutlook.exe? (powderkeg500 ~a~t~ gmail ^d0t^ com !)... I'm sure the versions may be a bit different... but *shrug* maybe it will work?.....
Does anyone know if I can simply copy PIM.vol to my computer, reload the device, and then copy PIM.vol back to the phone? If the answer is absolutely yes, then I can simply try that. But if the answer is no... I could be shooting myself in the foot

i think copying PIM.vol off and then back on might work, but i seem to recall it may require Total Commnader to get it back on as it's locked by the OS on startup - deemed a system level file i think.
i remember doing this once myself but can't remember that far back now.
Sorry for not sounding more positive. You might like to look at alol.net.br as they offer a free Exchange acount you access OTA and so your contacts would always be backed up in future.

Be careful with Activesync

First sync with activesync *DELETES* any info on your phone that you've selected to synchronize --by DEFAULT... That's right. --The default setting with activesync is to replace everything on your phone with whatever you have in Outlook on your computer (you've been typing everything into Outlook to match everything on your phone, right)?
Now this assumes you selected to synchronize your contacts, calendar, etc... If you avoid checking any boxes on your activesync setup, nothing will be overwritten.
The other solution I found (say you want your phone to add its info to Outlook on your PC) is to select all those boxes on setup and then when it starts synchronizing *IMMEDIATELY* cancel the sync. Below it will list the things you selected to sync. Right-click on these items, and you can then select which device to overwrite in case of conflict. THEN continue with sync... ***There is nowhere in the initial setup to choose this.***
The nice thing, is if your phone is empty and you keep everyone's info on Outlook, it will -by default- add that info to your phone. Hmmm...
NOW -why I'm posting... Obviously activesync deleted all my phone's info on the first go. NOT FUN. Looking around -plenty of others have had this problem. I could rant on how stupid Microsoft is, why should activesync overwrite anything, and why should ANYTHING EVER be overwritten / deleted without a warning...? But my real concern here is how I got started upgrading my phone by reading through these forums, and looking at step-by-step instructions for installs, and reading opinions and follow-ups, with no mention of activesync problems... Googling "activesync delete contacts" will get you get a ton --several in these forums.
My hope is that there will be a Full ActiveSync Sticky --and warning on future "step-by-step" instructions where activesync is referrenced (activesync is often referenced in step-by-step instructions for those who don't know how to add files to their phones)...
Other activesync features (problems):
There are other times (separating a partnership) when Activesync will try to delete everything.
Activesync will re-sync automatically every few minutes while your phone is connected, often slowing / disrupting installs, sms, tasks in general.
Activesync will automatically run every few minutes on the phone even after disconnect.
Conclusion: In general, there is way too much automation in Activesync where you really need manual control. Try deleting a contact on your phone by hand --you always get a requester for confirmation. For Pete's sake, even Anti-Virus software asks if you want to delete suspected files and usually gives you a quarantine option... Activesync is a SCARY SCARY program. Be very careful with it.
My current setting: NO boxes checked for activesync to automatically do anything. All it does is connect my phone to my PC...
Tmobile Wing
Windows Mobile 6

ActiveSync-intermittent

ActiveSync - intermittent problem with "retrieving settings"​
I have this problem now on my Touch Pro. I have also had it on my Kaiser. This is an intermittent problem where - occasionally and unpredictably - when I connect my phone to my pc, I get an error when the pc attempts to "retrieve settings" from my pocket pc. It fails to do so, and then only allows me to access files on the PPC, no syncing possible after I go through a setup screen.
The fix for this is simple but time consuming: On the PPC I do menu -> options and then delete the device (pairing) there. On the PC, I remove Activesync and reinstall it. When both of these are completed, I reconnect everything up, go through the setup screens and all is well. Until it happend again.
I am using AS 4.5 on a PC with XP. My PPC uses 6.1 (The Kaiser was 6.0). I will also add that I have LOTS to sync in outlook:
400 contacts
7000 Agenda entries
100 Todos
20 notes
I have - actually over the last 2 years! - searched for a solution, I have searched these pages, googled, etc, etc. I see lots of people have more permanent problems with activesync connectivity, but my problem is different: I could be fine for about a month and then have a problem for no apparent reason.
Can anyone help? Does anyone know what happens when the activesync program on the pc says "retrieving settings"? Is it looking in the PPC registry or at a file used for activesyncing (e.g \pim.vol - mine is over 19MB)?
I am happy to go poking around in either devices registry, and will look at all suggestions.

I would
uninstall activesync
and go to regedit and remove everything related to activesync
reinstall it sync everything
hardreset the pda
and sync it again so it get all data from outlook that would
fix the pim being that big

Rudegar said:
I would
uninstall activesync
and go to regedit and remove everything related to activesync
reinstall it sync everything
hardreset the pda
and sync it again so it get all data from outlook that would
fix the pim being that big
Click to expand...
Click to collapse
Thanks for the response. Unfortunately, in the past I have also manually deleted the pim file - without sucess.
I would guess the problem is down to the volume of data I'm syncing and that something is just getting confused occasionally. If this is the pim file then the only solution is my own rather brutal one. But maybe its just a control file or registry setting gone bad - any ideas?
I have effectively done a hard reset with my move to a touch pro and, in any case, don't want to spend days reinstalling everything !
Oh, and some final thoughts:
o This happened more often on the Kaiser - possibly due to its much slower USB speeds?
o Every time it happens I loose all my speed dials in my phone- aaarrrggghh!
Anyone have "insider knowledge" of what's going on?