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Activesync 4.x (upgrade from 3.8) problem with imate SP5m

Hi,
I had the Sp3i & Qtek2020 synced with activesync 3.8 till a few days ago just fine. I recently got the excellent Sp5m which required AS 4.0, so I upgraded my installation to 4.0.3434 . My previous devices connect just fine. When I try to sync the sp5m I get the:
" This version of MS Activesync is not compatible with the connected mobile device. Please upgrade to the latest version of MS Activesync" and since I already have v4.0 it switches to the new interface, saying Connected as a Guest. but no communication with the sp5m whatsoever. I tried upgrading to version 4807 (4.1?) but same problem exists. I get the same connection error when trying to sync with bluetooth too which is weird.
I installed activesync 4.0 plain to another PC with no Office & no activesync but with the same antivirus/firewall etc, and the Sp5m connected just fine with no problems, which is an indication that its not a firewall/antivirus problem.
Any ideas how I can fix this appart from waiting for Microsoft to switch from beta to normal?
Thanx in advance
Costas

Don't conclude it's not a firewall/antivirus problem. It still might b e anything here. As far as i'm concerned AS4 is on piece of crap but there's no alternative.
Ok, uninstall AS completely. Delete the rapimgr.exe from your systemfolder. Reboot the PC. Install AS4.1 (do a Google for ActiveSync 4.1 to find some links). Disable both firewall and antivirus completely and retry to create a partnership with your phone. This might do the trick.
Upgrading from a previous AS installation created a lot of problems for a lot of users. Good luck.

Last night I installed AS 4.0.3434 to another (without Outlook) PC WITH ZoneAlarm & Panda Antivirus & XP firewall all ON, and it worked flawlesly so I installed some software on the device.
On my Main PC with Outlook 2003, I did a complete uninstall, and re-installed from scratch 4.1.0 (build 4807). I still get the same message that this AS is not the one compatible with my device :roll:
It pisses me off but I'll find a way around it ...

And you *did* delete the rapimgr.exe file manually since the uninstall routine leaves the file untouched? This file can give compatibility problems.

I used "YourUninstaller!2005" & I did a search for this file afterwards - it wasn't there. I tried again (uninstall - re-install) with no firewall/antivirus. Still the same problem. I think it has something to do with Outlook 2003 (which I won't re-install - no way)..

You can do a repair of Outlook (from the Help menu). Did you delete previous partnerships from ActiveSync (Application Data\Microsoft\ActiveSync\Profiles)?

This is unbelievable. I removed everything activesync related, I cleaned the registry with advanced system optiomiser, rebooted, and resinstalled - same error :evil:

roma said:
Did you delete previous partnerships from ActiveSync (Application Data\Microsoft\ActiveSync\Profiles)?
Click to expand...
Click to collapse
It had only "guest" which was made in the last attempt to connect
I'll try removing everything once more and see if that outlook repair might fix anything (thanx for the tip)

roma said:
You can do a repair of Outlook (from the Help menu).
Click to expand...
Click to collapse
Did that - still same damn error :evil:

In the properties of your networkconnection are only those services and so installed and checked as mentioned on the Microsoft AS troubleshooting site?

And delete the AS relations in the options of AS on the SP5.
I've read a lot of reports about AS4 giving trouble when non WM5 used AS4 before. It seems there's not a final solution for it.
ASO does clean the registry, but believe me, AS settings and relations are left alone by it. I went through the registry manualy to delete several AS settings after yet another uninstall.
Check your services for running services related to your firewall and AV scanner.

Yeap
-Client for MS Networks
-File & Printer Sharing
-IP (TCP/IP)
I read that doc a dozen times

What firewall and AV are you running?

The options menu if grey (no device has been connected since I re-instaled & cleared AS). Will try checking the registry manually after I run ASO again one more time ..

ZoneAlarm 6, XP Firewall, Panda Antivirus Titanium 2006 - All have firewalls, and out of the 3 PCs I tried installing AS4, 2 of the 3 run just fine with ALL firewalls running at the same time (took me a while to set them up all correctly). The PC with Outlook 2003 is the one I am losing my time with ..
And the problem doesn't seem to be firewall related, as I connect. That is not the problem. The problem is the error I get which is weird .. since I DO have AS4 ...

Just to sum it up once more.
- Uninstall ActiveSync;
- Clean any left files like rapimgr.exe from your system (do a search with advanced options, it's a system file and a standard search that doesn't look for hidden files won't find it).
- Clean the registry manualy for any left settings;
- Disable your firewall and AV;
- Kill services related to your firewall and AV;
- Reboot your system;
- Install AS4.1;
- Pray.

muppet_65 said:
ZoneAlarm 6, XP Firewall, Panda Antivirus Titanium 2006 - All have firewalls, and out of the 3 PCs I tried installing AS4, 2 of the 3 run just fine with ALL firewalls running at the same time (took me a while to set them up all correctly). The PC with Outlook 2003 is the one I am losing my time with ..
And the problem doesn't seem to be firewall related, as I connect. That is not the problem. The problem is the error I get which is weird .. since I DO have AS4 ...
Click to expand...
Click to collapse
I could connect, I could not sync while ZA was running. This only happened the first time. I now can sync with ZA running. You have disabled them all when trying?
Edit:
Are you running Outlook stand-alone or with Exchange server?

Actually, I configured ZA correctly, giving full acess to AS, as well as putting the Subnet it creates in the trusted zone. Right now, I have program access to LOW (learning mode), and the other two (Xp/Panda) dissabled.
I found something out. I tried to completely delete the AS folder (with all software I have in it), and for an error -> pegconv.dll is is still running where its not supposed to. I'll have a look at that & get back

I do insist, disable ZA for the moment you try to establish a AS relationship with your phone. Put both sliders completely down as well as disable the Windows Firewall (if not automaticly done by ZA). If you're afraid of security, take out your network cable. I HAD ZA configured as you discribe. But for making that first sync connection it is not enough.

uninstalled AS
rebooted
cleared manually & automatically the registry,
deleted all files that had to do with AS
defragged
dissabled ZA & panda (shutdown completely services/programs)
run AS setup
connected sp5m
and as you may have guessed, got the same bloody ERROR
:?

Activesync acting up - Guest account only

For some reason this problem keeps coming back..
When I go to Activesync on my 750 it shows a different screen that says "To sync with a desktop computer, install ActiveSync on your computer and then connect this device."
When I plug in via USB or to go Menu/Connect via Bluetooth it starts to connect (open ports, establish connection, etc) but the desktop pops up a warning that says "Synchronization cannot be completed successfully..."
This appears AFTER I have already synced the device once or twice and the profile already exists on my desktop.
This happens regardless of syncing with bluetooth (which used to work) or with USB (which also used to work).
I reinstalled ActiveSync 4.5 on the desktop. The original profile was wiped away, and I was able to sync with the device again.
Now the problem came back..!
Any idea what this is? It seems like a device issue because I can never get to that normal "spinning arrows" screen on the device, only this warning screen.
Your help is appreciated!

- soft reset, no help
- reinstall activesync on desktop, no help

ok got it... deleted the profile on the desktop (disconnect device, on desktop go to File/Delete Mobile Device)... soft reset device... reconnect device to desktop...

how do i delete the profile from the device, i think that is corrupt? keeps doing the same thing.

Can you try to go to settings/connections/USBtoPC & disable advanced network functionality?

"synchronization could not be completed"
sorry, wrong thread, can't seem to remove

Update: Okay so I know how to fix the problem (delete profile from desktop, soft reset device, connect via USB)... but the problem keeps coming back.
It seems like the profile keeps getting "lost" on the Treo because that screen that I mentioned (without the spinning arrows) keeps coming back and it should only appear when there are no profiles on the device.. am I right?
Also seems like I am the only one experiencing this issue, I guess.

not the only one ive been trying for days to fix this issue and now my phone hard reset itself and wiped all my contacts/appointments etc. hmmm....... did you have a happy ending?

ActiveSync is not finding my profile?
"I know that this is an old thread" and I am bumping it anyway.
I am now having the same issue a HTC touch pro.
I cannot seem to find an actual solution to this problem, having to delete my profile every two days is not what I would call "a solution".
I cannot seem to find anyone that can help me on this issue, nor can I find the thread is it seemed to address this with a solution - only more questions.
If anyone could help me out here it would be much appreciated, thank you.
my symptoms:
contacts, appointments, notes and tasks are all missing from my phone.
Upon connecting ActiveSync, computer and phone both believe that synchronisation has occurred perfectly. In hindsight I am wondering if it has got something to do with the phone creating a new, blank profile in synchronising with that?
We in you try to change the settings so that it will synchronise them again, all of those checkboxes are locked so that they cannot be selected, almost like you are in the wrong profile and outlook is preventing you from syncing with a profile.
The only "solution" that I have discovered to this thus far is to delete all of my Outlook profiles, and then begin from scratch again

WMDC + VISTA + Universal Mobile 6 Problems!

I'm using Thinkpad T60 Vista.
Yesterday, All the sudden both of them didn't want to sync anymore. I have to delete partnership and setup a new partnership.
TODAY, after synchronizing, all my contacts and calendars, tasks disappeared.
When I tried to sync back to my laptop, a dialog box popped upasking me to make a new partnership.
Any clue why this happens? It's so scary on so weird.
Is it the WMDC or the Vista or Mobile 6 Jwright version? I don't really have any clue at the moment.
Thanks

Ok I am able to narrow the problem better now.
Whenever I leave my Dopod 900 synced connected with my laptop and when there is a phone call coming in then I proceed to unplug the usb to pick up the phone, This may result in some sort of data corruption in syncing status, I think. Because after that, when I try to re-synhronize the dopod 900 again, it would try to synchronize from ground 0, so it will delete every synchronized data such as contacts, tasks, calendar in my Dopod 900 and re-transfer from desktop computer into this device all over again.
This is very scary and unacceptable. Could anybody else replicate this problem?
Thanks

Bad bad bad!! I'm using final version of Vista, Final version Office 2007, and Dopod 900 Windows Mobile 6 Jwright.
if you open outlook 2007 and then write your contact and then in notes just write something.., after you finished synchronizing, the contact was successfully copied onto the Dopod 900, but the the note didn't get copied!
If you write the notes within the contacts under Dopod 900, and then synchronizing it, the note within contact would be copied back onto computer with no problem. so it's only the other way around the problem

Same problem
I am having the same problem. Exactly. Did you manage to find a solution or workaround, excepet being force to only change notes on the PDA? This is so annoying and absurd.

I am now getting the following bizarre message: "Desktop synchronization cannot be completed. Reduce your mailbox size by deleting some items and folders and try again."

mbernstein said:
I am now getting the following bizarre message: "Desktop synchronization cannot be completed. Reduce your mailbox size by deleting some items and folders and try again."
Click to expand...
Click to collapse
I was able to fix it by going to Settings > Connections and
Opening the "USB to PC" dialog window and taking out the check of "Enable advanced network functionality"

Do u know how i can flash Uni on Vista? I tried do it, but i crashed a bootloder and i don't know how i can fix it. After a turn on, i see just a bootscreen nothig more. I can't do a hard reset, because it come back to bootscreen.
BTW: I know my English is weak, but don't laugh from me, please

kub11 said:
Do u know how i can flash Uni on Vista? I tried do it, but i crashed a bootloder and i don't know how i can fix it. After a turn on, i see just a bootscreen nothig more. I can't do a hard reset, because it come back to bootscreen.
BTW: I know my English is weak, but don't laugh from me, please
Click to expand...
Click to collapse
Check the Wiki:
http://wiki.xda-developers.com/index.php?pagename=Uni_ROM_Upgrade
And if that fails:
http://wiki.xda-developers.com/index.php?pagename=HTC_Universal

Everything now is OK.

I had the 'Desktop synchronization cannot be completed. Reduce your mailbox size by deleting some items and folders and try again' error message. Finally cured it by deleting duplicates in calendar and duplicates in notes, deleting the partnership on the device and on PC, since then everything is syncing fine.

Kushmir said:
I had the 'Desktop synchronization cannot be completed. Reduce your mailbox size by deleting some items and folders and try again' error message. Finally cured it by deleting duplicates in calendar and duplicates in notes, deleting the partnership on the device and on PC, since then everything is syncing fine.
Click to expand...
Click to collapse
Hi Kushmir
I am getting the same error message as you'
Can you kindly tell me the steps how you managed to cure it?
What do you mean by deleting duplicates?
Thanks

Problem syncing outlook 2007 on vista 32-bit

i just got the at&t fuze as an upgrade from the tilt (kaiser) i have all my contacts on my computer but i cannot get it to sync onto the phone. i also have my latest backup file created with sprite backup but when i go to restore it tells me that i need some sort of "sbu" file to go from the old version of sprite to the new one on the fuze.
i would prefer to get all my old text messages back as well as my contacts by using the backup but it would be fine if i could just get it sync'd with outlook. please, can someone help me.
and yes befoe you flame me i have searched the forums but have come up short of a solution.

AFAIK, Sprite won't restore because you have a different device.
SPB backup works for inter-device restorals but only for PIM data.
FYI, PIM restorals will make manila function incorrectly. I suggest using Microsoft My Phone to back up and restore PINM data.
Can you sync through WMDC?
If you can sync but outlook is not syncing, its in your sync settings.

WMDC? Windows media? yes it will let me sync thru that, at least it shows up in the sync center anyway. i dont use my phone for playing music, i have tried installing the old acticesync 4.5 driver, tried turning off the advanced network functionality and i cant remember what else, name off some things and i'll let you know if i've tried them.
one thing i just noticed is that it shows up under portable devices as a windows mobile device

WMDC, Windows Mobile Device Center replaced active sync in Vista.
If you can see your device in WMDC, then you should be able to set up your outlook sync relationship through there.
I have sync'd to outlook this way previously but I only have POP3 going into outlook so I just bypass it.

when i open wmdc all it shows me is the settings window that lets you change settings like allow usb connections, whether to accept connections from bluetooth or com3 etc. i cant get it to show me anything else
SOLVED, i found a link to a tutorial that fixed it all. here http://www.simplehelp.net/2007/11/22/how-to-sync-your-windows-mobile-device-to-a-windows-vista-pc/

Be careful with Activesync

First sync with activesync *DELETES* any info on your phone that you've selected to synchronize --by DEFAULT... That's right. --The default setting with activesync is to replace everything on your phone with whatever you have in Outlook on your computer (you've been typing everything into Outlook to match everything on your phone, right)?
Now this assumes you selected to synchronize your contacts, calendar, etc... If you avoid checking any boxes on your activesync setup, nothing will be overwritten.
The other solution I found (say you want your phone to add its info to Outlook on your PC) is to select all those boxes on setup and then when it starts synchronizing *IMMEDIATELY* cancel the sync. Below it will list the things you selected to sync. Right-click on these items, and you can then select which device to overwrite in case of conflict. THEN continue with sync... ***There is nowhere in the initial setup to choose this.***
The nice thing, is if your phone is empty and you keep everyone's info on Outlook, it will -by default- add that info to your phone. Hmmm...
NOW -why I'm posting... Obviously activesync deleted all my phone's info on the first go. NOT FUN. Looking around -plenty of others have had this problem. I could rant on how stupid Microsoft is, why should activesync overwrite anything, and why should ANYTHING EVER be overwritten / deleted without a warning...? But my real concern here is how I got started upgrading my phone by reading through these forums, and looking at step-by-step instructions for installs, and reading opinions and follow-ups, with no mention of activesync problems... Googling "activesync delete contacts" will get you get a ton --several in these forums.
My hope is that there will be a Full ActiveSync Sticky --and warning on future "step-by-step" instructions where activesync is referrenced (activesync is often referenced in step-by-step instructions for those who don't know how to add files to their phones)...
Other activesync features (problems):
There are other times (separating a partnership) when Activesync will try to delete everything.
Activesync will re-sync automatically every few minutes while your phone is connected, often slowing / disrupting installs, sms, tasks in general.
Activesync will automatically run every few minutes on the phone even after disconnect.
Conclusion: In general, there is way too much automation in Activesync where you really need manual control. Try deleting a contact on your phone by hand --you always get a requester for confirmation. For Pete's sake, even Anti-Virus software asks if you want to delete suspected files and usually gives you a quarantine option... Activesync is a SCARY SCARY program. Be very careful with it.
My current setting: NO boxes checked for activesync to automatically do anything. All it does is connect my phone to my PC...
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