Hi,
I had the Sp3i & Qtek2020 synced with activesync 3.8 till a few days ago just fine. I recently got the excellent Sp5m which required AS 4.0, so I upgraded my installation to 4.0.3434 . My previous devices connect just fine. When I try to sync the sp5m I get the:
" This version of MS Activesync is not compatible with the connected mobile device. Please upgrade to the latest version of MS Activesync" and since I already have v4.0 it switches to the new interface, saying Connected as a Guest. but no communication with the sp5m whatsoever. I tried upgrading to version 4807 (4.1?) but same problem exists. I get the same connection error when trying to sync with bluetooth too which is weird.
I installed activesync 4.0 plain to another PC with no Office & no activesync but with the same antivirus/firewall etc, and the Sp5m connected just fine with no problems, which is an indication that its not a firewall/antivirus problem.
Any ideas how I can fix this appart from waiting for Microsoft to switch from beta to normal?
Thanx in advance
Costas
Don't conclude it's not a firewall/antivirus problem. It still might b e anything here. As far as i'm concerned AS4 is on piece of crap but there's no alternative.
Ok, uninstall AS completely. Delete the rapimgr.exe from your systemfolder. Reboot the PC. Install AS4.1 (do a Google for ActiveSync 4.1 to find some links). Disable both firewall and antivirus completely and retry to create a partnership with your phone. This might do the trick.
Upgrading from a previous AS installation created a lot of problems for a lot of users. Good luck.
Last night I installed AS 4.0.3434 to another (without Outlook) PC WITH ZoneAlarm & Panda Antivirus & XP firewall all ON, and it worked flawlesly so I installed some software on the device.
On my Main PC with Outlook 2003, I did a complete uninstall, and re-installed from scratch 4.1.0 (build 4807). I still get the same message that this AS is not the one compatible with my device :roll:
It pisses me off but I'll find a way around it ...
And you *did* delete the rapimgr.exe file manually since the uninstall routine leaves the file untouched? This file can give compatibility problems.
I used "YourUninstaller!2005" & I did a search for this file afterwards - it wasn't there. I tried again (uninstall - re-install) with no firewall/antivirus. Still the same problem. I think it has something to do with Outlook 2003 (which I won't re-install - no way)..
You can do a repair of Outlook (from the Help menu). Did you delete previous partnerships from ActiveSync (Application Data\Microsoft\ActiveSync\Profiles)?
This is unbelievable. I removed everything activesync related, I cleaned the registry with advanced system optiomiser, rebooted, and resinstalled - same error :evil:
roma said:
Did you delete previous partnerships from ActiveSync (Application Data\Microsoft\ActiveSync\Profiles)?
Click to expand...
Click to collapse
It had only "guest" which was made in the last attempt to connect
I'll try removing everything once more and see if that outlook repair might fix anything (thanx for the tip)
roma said:
You can do a repair of Outlook (from the Help menu).
Click to expand...
Click to collapse
Did that - still same damn error :evil:
In the properties of your networkconnection are only those services and so installed and checked as mentioned on the Microsoft AS troubleshooting site?
And delete the AS relations in the options of AS on the SP5.
I've read a lot of reports about AS4 giving trouble when non WM5 used AS4 before. It seems there's not a final solution for it.
ASO does clean the registry, but believe me, AS settings and relations are left alone by it. I went through the registry manualy to delete several AS settings after yet another uninstall.
Check your services for running services related to your firewall and AV scanner.
Yeap
-Client for MS Networks
-File & Printer Sharing
-IP (TCP/IP)
I read that doc a dozen times
What firewall and AV are you running?
The options menu if grey (no device has been connected since I re-instaled & cleared AS). Will try checking the registry manually after I run ASO again one more time ..
ZoneAlarm 6, XP Firewall, Panda Antivirus Titanium 2006 - All have firewalls, and out of the 3 PCs I tried installing AS4, 2 of the 3 run just fine with ALL firewalls running at the same time (took me a while to set them up all correctly). The PC with Outlook 2003 is the one I am losing my time with ..
And the problem doesn't seem to be firewall related, as I connect. That is not the problem. The problem is the error I get which is weird .. since I DO have AS4 ...
Just to sum it up once more.
- Uninstall ActiveSync;
- Clean any left files like rapimgr.exe from your system (do a search with advanced options, it's a system file and a standard search that doesn't look for hidden files won't find it).
- Clean the registry manualy for any left settings;
- Disable your firewall and AV;
- Kill services related to your firewall and AV;
- Reboot your system;
- Install AS4.1;
- Pray.
muppet_65 said:
ZoneAlarm 6, XP Firewall, Panda Antivirus Titanium 2006 - All have firewalls, and out of the 3 PCs I tried installing AS4, 2 of the 3 run just fine with ALL firewalls running at the same time (took me a while to set them up all correctly). The PC with Outlook 2003 is the one I am losing my time with ..
And the problem doesn't seem to be firewall related, as I connect. That is not the problem. The problem is the error I get which is weird .. since I DO have AS4 ...
Click to expand...
Click to collapse
I could connect, I could not sync while ZA was running. This only happened the first time. I now can sync with ZA running. You have disabled them all when trying?
Edit:
Are you running Outlook stand-alone or with Exchange server?
Actually, I configured ZA correctly, giving full acess to AS, as well as putting the Subnet it creates in the trusted zone. Right now, I have program access to LOW (learning mode), and the other two (Xp/Panda) dissabled.
I found something out. I tried to completely delete the AS folder (with all software I have in it), and for an error -> pegconv.dll is is still running where its not supposed to. I'll have a look at that & get back
I do insist, disable ZA for the moment you try to establish a AS relationship with your phone. Put both sliders completely down as well as disable the Windows Firewall (if not automaticly done by ZA). If you're afraid of security, take out your network cable. I HAD ZA configured as you discribe. But for making that first sync connection it is not enough.
uninstalled AS
rebooted
cleared manually & automatically the registry,
deleted all files that had to do with AS
defragged
dissabled ZA & panda (shutdown completely services/programs)
run AS setup
connected sp5m
and as you may have guessed, got the same bloody ERROR
:?
Related
hi, i have and xda II with wm 5.0
and i just cant get activesync to work.
at the beginning, it worked, i had office 2003 and as 4.1 (from buzzdev) installed.
then i switched to office 12 beta and it still worked.
after some time, i installed norton 2006.
and some days later, i saw, that activesync was giving me the error code 85010014.
im not sure, if it is because of norton.
i searched and found out that it may be something with exchange servers, but i do not have an exchange server.
then i uninstalled norton.
i didnt work.
i did a hardreset and cleaned the registry and formated the xda II.
i didnt work.
i reinstalled activesync
it didnt work
i reinstalled office 12 beta
it didn work
i uninstalled office 12 beta and installed outlook 2003 + sp2.
it didnt work.
i reinstalled activesync (4.1 from ms homepage)
it didnt work.
i reinstalled and rebooted and deleted the paths of as and office a couple of times, but no luck.
does anyone have any ideas how to solve he problem?
my windows firewall is disabled and i have no other firewalls / av scanners installed atm.
Hi there
What excatly happens?
I.E Does active sync not find your phone?
-Does it pick up the phone?
-Is there an error?
-Did the phone perform active sync prior to you installing wm5?
-Have you been able to perform an active sync with another phone/pda?
Please describe excatly what happens if anything?
Sorry for sounding repetitive.
wertzui said:
at the beginning, it worked, i had office 2003 and as 4.1 (from buzzdev) installed.
then i switched to office 12 beta and it still worked.
after some time, i installed norton 2006.
and some days later, i saw, that activesync was giving me the error code 85010014.
Click to expand...
Click to collapse
i was able to sync with wm5, but suddenly it stopped working.
How many Mistakes can a man do? Beta Software on the work machine? NORTON??? OMG!!!
I think there is still trash from the Norton Trash on your System.
I had this problem yesterday.
I had to uninstall ActiveSync completely. Once reinstalled it worked fine.
Firewall ........??????? see ms webpage acitive sync FAQ
i reinstalled windows and reinstalled al the software, (including norton 2006 and office 12 beta) and now everything runs fine.
got the same problem again.
i installed office 12 at first.
then i installed püowerpoint 2003.
and after i installed powerpoint 2003 the error occured again.
i think that is quite weird, because powerpoint should not have anything to do with outlook.
ActivevSync/Calendar Problem
Hi,
I have an XDA IIs - ROM version 1.40.00 WWE - which I had installed
recently. I am having trouble sync-ing my calendar items on my Windows
XP/Office 2003 PC with the XDA. It was all working fine till last week
and now it seems to have stopped working.
Activesync shows the calendar option as disabled. I am able to sync
everthing else including MS Money 2006. Does anyone know what could be
wrong/how to resolve this problem.
[ Between the time I synced my calendar last time and now, I installed
SPB Plus and uninstalled it - I dont know if that could have caused a
problem. It did make my Voice Command 1.5 stop responding and I had to
reinstall ]
TIA
Nirmal.
Hi,
I have an O2 XDA Trion running WM6 (standard O2 release), and Windows XP with Outlook 2003 and ActiveSync 4.5.
Rom Version: 3.54.206.1
ROM date: 06/25/07
CE OS 5.2.1238 (Build 17745.0.2.3)
I've been synching my data for months now without any issue, but something just stopped working today?
When I plug it in via USB I get an error message saying that 'Synchronization cannot be completed successfully. Please reconnect and try again, etc.'.
I can explore the contents of my device, but not synchronize, and a third party app will even synch, but nothing from Outlook, and quite a lot of the options in ActiveSync are greyed out (though I can still explore via ActiveSync).
When I look at the ActiveSync application on my phone, it looks as if it's never been set up to Sync, and tells me that I need to install ActiveSync on my PC.
I have done a repair install of Activesync 4.5, I've rebooted the PC, I've switched the phone off and on again (fully). Nothing changes. I have (as advised) reconnected several times.
I've not knowingly done anything to either of them in the last few days, which was when it last worked.
I couldn't find anything on the forum on this topic, but if you can refer me to previous issues like this then I'll go have a look.
Thanks,
Joe
fixed!
Hi,
I just wanted to say that I deleted the sync partnership on the PC and created a new one, and it worked after that!
There was an initial problem where it refused to sync again, but since a soft reset it's all been going fine.
I'll keep an eye on it still as I'm a little suspicious, and I don't know what caused the problem!
Joe
I have been working around the WMDC version 6.1.6965 for x64. I could connect my Touch Pro and even browes the folders & files but I could not setup a partnership (i.e. sync with Outlook)!
I am running Vista Ultimate x64 and Office 2007 including Outlook. Everytime I connect and try to setup the connection an error triggers "There is a problem with your connection. Please disconnect and reconnect your device and try again"!
I tried every possible solution but non worked. Searched the forum for a stright-forward answer but with no progress.
Any help?
I've got the same setup you have except I'm running Office 2003. Are you syncing using bt or the usb cable? I generally have much better luck using the usb cable. Also, if you've already fixed this, does it now work with Office 2007?
I think this could fix
I was having the same problem and I downloaded the WMDC from the microsoft web site and it is solved. wish you all luck
http://www.microsoft.com/windowsmobile/en-us/help/synchronize/device-center.mspx
Cyber-mate said:
I have been working around the WMDC version 6.1.6965 for x64. I could connect my Touch Pro and even browes the folders & files but I could not setup a partnership (i.e. sync with Outlook)!
I am running Vista Ultimate x64 and Office 2007 including Outlook. Everytime I connect and try to setup the connection an error triggers "There is a problem with your connection. Please disconnect and reconnect your device and try again"!
I tried every possible solution but non worked. Searched the forum for a stright-forward answer but with no progress.
Any help?
Click to expand...
Click to collapse
Mine works no problem....same exact set up....been running it since the Mogul...acts uo every now and then....make sure you delete all the partnerships and re-connect....
same problem
I'm having the same problem and I have tried everything. I have uninstalled wmdc restarted, cleared reg keys, and reinstalled. Still the same problem. It started when I flashed ROM's, but after I flashed back to the OEM ROM it still is happening. Any ideas?
i had the same issue as you and fixed it.
delete the connection from the PC, and delete the connection from the ppc.
so that both have no synced computers/ppc
ok, how i uninstalled wmdc..
uninstall both the driver, and the program from the pc using the remove programs..
then go into windows/windows mobile
and delete as much as you can from the windows mobile folder
(you wont be able to delete all of it)
then rename the directory.
i just renamed Windows mobile to trash
then i got on the net and re-installed wmdc
but mine had nothing to do with the ppc or wmdc.
it had to do with..... HTC album 2.5
when installed on the ppc, it would not allow any outlook data to sync.
once i uninstalled it from the ppc all was fine.
try that.
you will be surprised on what programs interfere with different things.
but before you uninstall this and that, check to see what version of HTC album your running.
if 2.5.... try uninstalling it and seeing.
when i uninstalled it, i didnt even reset my ppc and it worked.
PS it took me 3 days and numerous Hard resets to figure this one out.
hope it helps.
".make sure you delete all the partnerships and re-connect...."
how to delete the partnerships in WMDC (in PC not the PPC)? i already search it in all the control panel and the WMDC itself. (in PC)
can u give some screenshoot? it might be in FORUM STICKY if it works right.
PS:
btw anyone can flash in VIsta 64Bit? until now i couldn't make it, just until the Prophet go white blank then no respond at all
anyone please reply the problem please...
it can be sticky for all the world best solution for WMDC sucks!!!
anyone please reply the problem please...
it can be sticky for all the world best solution for WMDC sucks!!!
heres some ss
sorry my dear friend but my WMDC can't even make any Sync Partnership so how could i delete it?
when i'm gonna connect it with my Prophet WIn6.1 it recognize it but when i want to setup any Sync it then came the error "Connection Problem, Please Disconnect and Reconnect"
then it make me months just to watch it can't sync anymore T-T
i already uninstall it both the Driver Update and WMDC itself, the remove all files in Windows/ Window Mobile but not all file can be deleted, so i rename the folder. then Reinstall again but still the same problem. the last thing i haven't try is to reinstall my OS which is Vista Ultimate SP2 64bit. coz i haven't got any clue how to pack all my update so can use it again after clean install. can u suggest any program or how to pack all my update?
sorry if this is really Out Of Topic. really appreciate the help and the time. thanks.
XDA Exec, all of a sudden, it no longer connects.
"Activesync cannot connect to the windows mobile powered device. To troubleshoot the problem, click OK."
Uninstalled AS, Downloaded 4.2 AS, switched USB port, disabled firewall and antivirus, nothing works.
I'd hate to have to wipe my device, coz it's a pain to get it back to normal, coz I don't have any fancy backup solutions. Also have Push Email running on it, but I suppose that could be be re-setup manually.
It's been syncing happily for ages over the air, and I connect it basically only to allow me to install programs. Which I can't do now.
P. O. S. Software.
Any ideas?
lelepu said:
Downloaded 4.2 AS
Click to expand...
Click to collapse
How about downloading 4.5 AS and seeing if that works...4.2 is the old version of AS...
http://www.microsoft.com/windowsmobile/en-us/help/synchronize/activesync45.mspx
i found that my firewall settings changed to 'no exceptions'. Disabling this enabled activesync, yay.
Alternatives
Contacts:
www.dashwire.com, You download a cab...you sync everything on your phone from your contact files to the site. You can use a web browser to access / edit contacts...or just leave it to the phone to change and edit...and if you need to hard reset, you can re-sync after you reinstall Dashwire.
NueMassStorage
http://handheld.softpedia.com/get/System-Utilities/Communications/nueMassStorage-67900.shtml
Download this program, go to Start - Settings - Connections - USB To PC and plug in your phone. It makes your phone a USB device. The data transfer is at least 2x the speed of Activesync
Nuevasync.com
Sync your Google Calendar via net.
Check em out if you want...I never use reg activesync anymore.
ActiveSync - intermittent problem with "retrieving settings"
I have this problem now on my Touch Pro. I have also had it on my Kaiser. This is an intermittent problem where - occasionally and unpredictably - when I connect my phone to my pc, I get an error when the pc attempts to "retrieve settings" from my pocket pc. It fails to do so, and then only allows me to access files on the PPC, no syncing possible after I go through a setup screen.
The fix for this is simple but time consuming: On the PPC I do menu -> options and then delete the device (pairing) there. On the PC, I remove Activesync and reinstall it. When both of these are completed, I reconnect everything up, go through the setup screens and all is well. Until it happend again.
I am using AS 4.5 on a PC with XP. My PPC uses 6.1 (The Kaiser was 6.0). I will also add that I have LOTS to sync in outlook:
400 contacts
7000 Agenda entries
100 Todos
20 notes
I have - actually over the last 2 years! - searched for a solution, I have searched these pages, googled, etc, etc. I see lots of people have more permanent problems with activesync connectivity, but my problem is different: I could be fine for about a month and then have a problem for no apparent reason.
Can anyone help? Does anyone know what happens when the activesync program on the pc says "retrieving settings"? Is it looking in the PPC registry or at a file used for activesyncing (e.g \pim.vol - mine is over 19MB)?
I am happy to go poking around in either devices registry, and will look at all suggestions.
I would
uninstall activesync
and go to regedit and remove everything related to activesync
reinstall it sync everything
hardreset the pda
and sync it again so it get all data from outlook that would
fix the pim being that big
Rudegar said:
I would
uninstall activesync
and go to regedit and remove everything related to activesync
reinstall it sync everything
hardreset the pda
and sync it again so it get all data from outlook that would
fix the pim being that big
Click to expand...
Click to collapse
Thanks for the response. Unfortunately, in the past I have also manually deleted the pim file - without sucess.
I would guess the problem is down to the volume of data I'm syncing and that something is just getting confused occasionally. If this is the pim file then the only solution is my own rather brutal one. But maybe its just a control file or registry setting gone bad - any ideas?
I have effectively done a hard reset with my move to a touch pro and, in any case, don't want to spend days reinstalling everything !
Oh, and some final thoughts:
o This happened more often on the Kaiser - possibly due to its much slower USB speeds?
o Every time it happens I loose all my speed dials in my phone- aaarrrggghh!
Anyone have "insider knowledge" of what's going on?