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Activesync 4.x (upgrade from 3.8) problem with imate SP5m

Hi,
I had the Sp3i & Qtek2020 synced with activesync 3.8 till a few days ago just fine. I recently got the excellent Sp5m which required AS 4.0, so I upgraded my installation to 4.0.3434 . My previous devices connect just fine. When I try to sync the sp5m I get the:
" This version of MS Activesync is not compatible with the connected mobile device. Please upgrade to the latest version of MS Activesync" and since I already have v4.0 it switches to the new interface, saying Connected as a Guest. but no communication with the sp5m whatsoever. I tried upgrading to version 4807 (4.1?) but same problem exists. I get the same connection error when trying to sync with bluetooth too which is weird.
I installed activesync 4.0 plain to another PC with no Office & no activesync but with the same antivirus/firewall etc, and the Sp5m connected just fine with no problems, which is an indication that its not a firewall/antivirus problem.
Any ideas how I can fix this appart from waiting for Microsoft to switch from beta to normal?
Thanx in advance
Costas

Don't conclude it's not a firewall/antivirus problem. It still might b e anything here. As far as i'm concerned AS4 is on piece of crap but there's no alternative.
Ok, uninstall AS completely. Delete the rapimgr.exe from your systemfolder. Reboot the PC. Install AS4.1 (do a Google for ActiveSync 4.1 to find some links). Disable both firewall and antivirus completely and retry to create a partnership with your phone. This might do the trick.
Upgrading from a previous AS installation created a lot of problems for a lot of users. Good luck.

Last night I installed AS 4.0.3434 to another (without Outlook) PC WITH ZoneAlarm & Panda Antivirus & XP firewall all ON, and it worked flawlesly so I installed some software on the device.
On my Main PC with Outlook 2003, I did a complete uninstall, and re-installed from scratch 4.1.0 (build 4807). I still get the same message that this AS is not the one compatible with my device :roll:
It pisses me off but I'll find a way around it ...

And you *did* delete the rapimgr.exe file manually since the uninstall routine leaves the file untouched? This file can give compatibility problems.

I used "YourUninstaller!2005" & I did a search for this file afterwards - it wasn't there. I tried again (uninstall - re-install) with no firewall/antivirus. Still the same problem. I think it has something to do with Outlook 2003 (which I won't re-install - no way)..

You can do a repair of Outlook (from the Help menu). Did you delete previous partnerships from ActiveSync (Application Data\Microsoft\ActiveSync\Profiles)?

This is unbelievable. I removed everything activesync related, I cleaned the registry with advanced system optiomiser, rebooted, and resinstalled - same error :evil:

roma said:
Did you delete previous partnerships from ActiveSync (Application Data\Microsoft\ActiveSync\Profiles)?
Click to expand...
Click to collapse
It had only "guest" which was made in the last attempt to connect
I'll try removing everything once more and see if that outlook repair might fix anything (thanx for the tip)

roma said:
You can do a repair of Outlook (from the Help menu).
Click to expand...
Click to collapse
Did that - still same damn error :evil:

In the properties of your networkconnection are only those services and so installed and checked as mentioned on the Microsoft AS troubleshooting site?

And delete the AS relations in the options of AS on the SP5.
I've read a lot of reports about AS4 giving trouble when non WM5 used AS4 before. It seems there's not a final solution for it.
ASO does clean the registry, but believe me, AS settings and relations are left alone by it. I went through the registry manualy to delete several AS settings after yet another uninstall.
Check your services for running services related to your firewall and AV scanner.

Yeap
-Client for MS Networks
-File & Printer Sharing
-IP (TCP/IP)
I read that doc a dozen times

What firewall and AV are you running?

The options menu if grey (no device has been connected since I re-instaled & cleared AS). Will try checking the registry manually after I run ASO again one more time ..

ZoneAlarm 6, XP Firewall, Panda Antivirus Titanium 2006 - All have firewalls, and out of the 3 PCs I tried installing AS4, 2 of the 3 run just fine with ALL firewalls running at the same time (took me a while to set them up all correctly). The PC with Outlook 2003 is the one I am losing my time with ..
And the problem doesn't seem to be firewall related, as I connect. That is not the problem. The problem is the error I get which is weird .. since I DO have AS4 ...

Just to sum it up once more.
- Uninstall ActiveSync;
- Clean any left files like rapimgr.exe from your system (do a search with advanced options, it's a system file and a standard search that doesn't look for hidden files won't find it).
- Clean the registry manualy for any left settings;
- Disable your firewall and AV;
- Kill services related to your firewall and AV;
- Reboot your system;
- Install AS4.1;
- Pray.

muppet_65 said:
ZoneAlarm 6, XP Firewall, Panda Antivirus Titanium 2006 - All have firewalls, and out of the 3 PCs I tried installing AS4, 2 of the 3 run just fine with ALL firewalls running at the same time (took me a while to set them up all correctly). The PC with Outlook 2003 is the one I am losing my time with ..
And the problem doesn't seem to be firewall related, as I connect. That is not the problem. The problem is the error I get which is weird .. since I DO have AS4 ...
Click to expand...
Click to collapse
I could connect, I could not sync while ZA was running. This only happened the first time. I now can sync with ZA running. You have disabled them all when trying?
Edit:
Are you running Outlook stand-alone or with Exchange server?

Actually, I configured ZA correctly, giving full acess to AS, as well as putting the Subnet it creates in the trusted zone. Right now, I have program access to LOW (learning mode), and the other two (Xp/Panda) dissabled.
I found something out. I tried to completely delete the AS folder (with all software I have in it), and for an error -> pegconv.dll is is still running where its not supposed to. I'll have a look at that & get back

I do insist, disable ZA for the moment you try to establish a AS relationship with your phone. Put both sliders completely down as well as disable the Windows Firewall (if not automaticly done by ZA). If you're afraid of security, take out your network cable. I HAD ZA configured as you discribe. But for making that first sync connection it is not enough.

uninstalled AS
rebooted
cleared manually & automatically the registry,
deleted all files that had to do with AS
defragged
dissabled ZA & panda (shutdown completely services/programs)
run AS setup
connected sp5m
and as you may have guessed, got the same bloody ERROR
:?

Active Sync Rant - Any ideas

Hi,
Earlier this week I re-installed my PC during its yearly service. It all well trouble free and I was able to sync my T-Mobile MDA Compact 3 quite happily without losing any Outlook entires etc.
As part of this process I also upgraded from Outlook 2002 to Outlook 2007. A few days into the new install I also decided (this was a BIG mistake) to upgrade from ActiveSync 4.2 to 4.5.
It seemed to work fine to begin with and around about the same time I also re-installed Jeyo Mobile Extender which I had forgotton to put on initially.
The following day ActiveSync started to play up. My MDA would happily connect to it but it would not Sync. I could explore the MDA and also install programs to it so there was no problem with the USB connection.
I have since then-
- Hard Reset the MDA
- Re-installed ActiveSync both 4.2 and 4.5
- Uninstalled Jeyo Mobile Extender
- Re-installed Outlook 2002
- deleted ActiveSync partnerships
- Connected my cradle to a different USB port
I have during the above managed to get it to Sync once or twice but it eventually has gone back to the state of being connected but not syncing.
The only thing that ActiveSync trouble shooter has highlighted is that it seems to think that I have a version of Outlook which is too old to work with ActiveSync. It did this with both Outlook 2002 and 2007. I am assuming this is where the problem lies but despite searches on the Internet I can find no solution.
I have posted on a thread in the XDA Mini sub forum where someone else is having the same problems but I thought I would create my own thread and put it in the general forum to see if any of the XDA massive have any solutions.
I intend to do another re-install of my PC and a hard reset of the MDA later tonight and try and go back to Outlook 2007 and ActiveSync 4.2 to see if that cures the problems.
Regards

So is it an mda or pc issue?
I have in the past used a tool called "autopatcher" (free) to update xp on my laptop worked great, media player 11, outlook 2007, windows defender...

Hi,
I am not sure to be honest.
However, I think it is more likely to be a PC issue as I have hard reset the MDA and it has not fixed it. Also the main change was moving from AS 4.2 to 4.5 which coupled with what appear to be a number of other people who seem to experience the same problem.
I am about to start the re-install now, so will report back later with an update.
Regards

Problem with syncing (but not exploring?!!)

Hi,
I have an O2 XDA Trion running WM6 (standard O2 release), and Windows XP with Outlook 2003 and ActiveSync 4.5.
Rom Version: 3.54.206.1
ROM date: 06/25/07
CE OS 5.2.1238 (Build 17745.0.2.3)
I've been synching my data for months now without any issue, but something just stopped working today?
When I plug it in via USB I get an error message saying that 'Synchronization cannot be completed successfully. Please reconnect and try again, etc.'.
I can explore the contents of my device, but not synchronize, and a third party app will even synch, but nothing from Outlook, and quite a lot of the options in ActiveSync are greyed out (though I can still explore via ActiveSync).
When I look at the ActiveSync application on my phone, it looks as if it's never been set up to Sync, and tells me that I need to install ActiveSync on my PC.
I have done a repair install of Activesync 4.5, I've rebooted the PC, I've switched the phone off and on again (fully). Nothing changes. I have (as advised) reconnected several times.
I've not knowingly done anything to either of them in the last few days, which was when it last worked.
I couldn't find anything on the forum on this topic, but if you can refer me to previous issues like this then I'll go have a look.
Thanks,
Joe

fixed!
Hi,
I just wanted to say that I deleted the sync partnership on the PC and created a new one, and it worked after that!
There was an initial problem where it refused to sync again, but since a soft reset it's all been going fine.
I'll keep an eye on it still as I'm a little suspicious, and I don't know what caused the problem!
Joe

Active Sync error code 8018001

well it seems that i have run into a HUGE problem. whenever i try to sync my ppc with my pc active sync says "Synchronization could not be completed. Try again later. Support Code:80180001"
when i try to sync it later, it still gets the same message. i've searched google and xda-devs, along with some other sites, but found no answer. if someone can help me i'd appreciate it very much.

try the following in the follow order, with a sync attempt in between each one
soft reset
uninstall/reinstall activesync
hard reset

thanks fzzyrn, the only thing that worked was the hard reset though, but thanks for the advice all the same.

Facing problem sync with my outlook..
Exchange ActiveSync has encountered an error. Support code:80180001
)

Error 80180001 Syncs Notes but nothing else
My BA (Qtek 9090) can connect via activesync but will only sync "Notes" and "Favorites" but nothing else.
I can also "Explore" the device when connected and transfer files without problems.
I tried changing all the obvious, tried soft reset, hard reset and reinstallation of OS (WM 6.5). Nothing helps.
Win XP Pro, ActiveSync 4.5, WM 6.5

Active Sync error code 8018001 FIX
I'm also getting the same error, I installed Swampy395 WIN Mobile Pro 6.5 Beta 1 and everything seems to work well, except for this issue. At ETEN a Vietnamese forum: QUOTE(stevenlamhkhk @ May 16 2008, 03:39 PM) New ROM FOR X500 V07 - PhamQuang
http://www.pdaviet.net/showthread.php?t=25963 at this thread said they solved the issue by removing the ETEN GPRS wizard. Unfortunatly I don't know how to do that. Is there a Blue Angel cooking wizard that can do this for us? It seems to be happening to several of us. Thanks for any help on the issue.

Hi,
same error with Toshiba G810, WM6.5, AS4.5 & WXP SP3...
With an older 6.5 ROM, I hadn't problems at all.
Of course, I doesn't have any ETEN GPRS Wizard, only Autoconfig utility to configure GPRS.
Thanks!

FIXED
Not sure if this will work for others, maybe it will stop some people from hard resetting.
I was getting this error and had already tried
Soft Reset
Reinstall Active Sync
Hard Reset
However the problem was still there. So I started thinking about my machines changes, and the 1 thing that maybe important, is that I upgraded from outlook 2003 to outlook 2007. So the last thing I did to get my phone syncing again, was
Uninstalled Active Sync
Uninstalled Outlook 2007
Rebooted
Installed Outlook 2003
Rebooted
Installed Active Sync
Rebooted
Synced Phone, every thing worked perfectly.
Hope this helps someone. Added it here as its number 1 on google for 'activesync support code 800100'

Touch Pro & WMDC

I have been working around the WMDC version 6.1.6965 for x64. I could connect my Touch Pro and even browes the folders & files but I could not setup a partnership (i.e. sync with Outlook)!
I am running Vista Ultimate x64 and Office 2007 including Outlook. Everytime I connect and try to setup the connection an error triggers "There is a problem with your connection. Please disconnect and reconnect your device and try again"!
I tried every possible solution but non worked. Searched the forum for a stright-forward answer but with no progress.
Any help?

I've got the same setup you have except I'm running Office 2003. Are you syncing using bt or the usb cable? I generally have much better luck using the usb cable. Also, if you've already fixed this, does it now work with Office 2007?

I think this could fix
I was having the same problem and I downloaded the WMDC from the microsoft web site and it is solved. wish you all luck
http://www.microsoft.com/windowsmobile/en-us/help/synchronize/device-center.mspx

Cyber-mate said:
I have been working around the WMDC version 6.1.6965 for x64. I could connect my Touch Pro and even browes the folders & files but I could not setup a partnership (i.e. sync with Outlook)!
I am running Vista Ultimate x64 and Office 2007 including Outlook. Everytime I connect and try to setup the connection an error triggers "There is a problem with your connection. Please disconnect and reconnect your device and try again"!
I tried every possible solution but non worked. Searched the forum for a stright-forward answer but with no progress.
Any help?
Click to expand...
Click to collapse
Mine works no problem....same exact set up....been running it since the Mogul...acts uo every now and then....make sure you delete all the partnerships and re-connect....

same problem
I'm having the same problem and I have tried everything. I have uninstalled wmdc restarted, cleared reg keys, and reinstalled. Still the same problem. It started when I flashed ROM's, but after I flashed back to the OEM ROM it still is happening. Any ideas?

i had the same issue as you and fixed it.
delete the connection from the PC, and delete the connection from the ppc.
so that both have no synced computers/ppc
ok, how i uninstalled wmdc..
uninstall both the driver, and the program from the pc using the remove programs..
then go into windows/windows mobile
and delete as much as you can from the windows mobile folder
(you wont be able to delete all of it)
then rename the directory.
i just renamed Windows mobile to trash
then i got on the net and re-installed wmdc
but mine had nothing to do with the ppc or wmdc.
it had to do with..... HTC album 2.5
when installed on the ppc, it would not allow any outlook data to sync.
once i uninstalled it from the ppc all was fine.
try that.
you will be surprised on what programs interfere with different things.
but before you uninstall this and that, check to see what version of HTC album your running.
if 2.5.... try uninstalling it and seeing.
when i uninstalled it, i didnt even reset my ppc and it worked.
PS it took me 3 days and numerous Hard resets to figure this one out.
hope it helps.

".make sure you delete all the partnerships and re-connect...."
how to delete the partnerships in WMDC (in PC not the PPC)? i already search it in all the control panel and the WMDC itself. (in PC)
can u give some screenshoot? it might be in FORUM STICKY if it works right.
PS:
btw anyone can flash in VIsta 64Bit? until now i couldn't make it, just until the Prophet go white blank then no respond at all

anyone please reply the problem please...
it can be sticky for all the world best solution for WMDC sucks!!!

anyone please reply the problem please...
it can be sticky for all the world best solution for WMDC sucks!!!

heres some ss

sorry my dear friend but my WMDC can't even make any Sync Partnership so how could i delete it?
when i'm gonna connect it with my Prophet WIn6.1 it recognize it but when i want to setup any Sync it then came the error "Connection Problem, Please Disconnect and Reconnect"
then it make me months just to watch it can't sync anymore T-T
i already uninstall it both the Driver Update and WMDC itself, the remove all files in Windows/ Window Mobile but not all file can be deleted, so i rename the folder. then Reinstall again but still the same problem. the last thing i haven't try is to reinstall my OS which is Vista Ultimate SP2 64bit. coz i haven't got any clue how to pack all my update so can use it again after clean install. can u suggest any program or how to pack all my update?
sorry if this is really Out Of Topic. really appreciate the help and the time. thanks.