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Activesync 4.x (upgrade from 3.8) problem with imate SP5m

Hi,
I had the Sp3i & Qtek2020 synced with activesync 3.8 till a few days ago just fine. I recently got the excellent Sp5m which required AS 4.0, so I upgraded my installation to 4.0.3434 . My previous devices connect just fine. When I try to sync the sp5m I get the:
" This version of MS Activesync is not compatible with the connected mobile device. Please upgrade to the latest version of MS Activesync" and since I already have v4.0 it switches to the new interface, saying Connected as a Guest. but no communication with the sp5m whatsoever. I tried upgrading to version 4807 (4.1?) but same problem exists. I get the same connection error when trying to sync with bluetooth too which is weird.
I installed activesync 4.0 plain to another PC with no Office & no activesync but with the same antivirus/firewall etc, and the Sp5m connected just fine with no problems, which is an indication that its not a firewall/antivirus problem.
Any ideas how I can fix this appart from waiting for Microsoft to switch from beta to normal?
Thanx in advance
Costas

Don't conclude it's not a firewall/antivirus problem. It still might b e anything here. As far as i'm concerned AS4 is on piece of crap but there's no alternative.
Ok, uninstall AS completely. Delete the rapimgr.exe from your systemfolder. Reboot the PC. Install AS4.1 (do a Google for ActiveSync 4.1 to find some links). Disable both firewall and antivirus completely and retry to create a partnership with your phone. This might do the trick.
Upgrading from a previous AS installation created a lot of problems for a lot of users. Good luck.

Last night I installed AS 4.0.3434 to another (without Outlook) PC WITH ZoneAlarm & Panda Antivirus & XP firewall all ON, and it worked flawlesly so I installed some software on the device.
On my Main PC with Outlook 2003, I did a complete uninstall, and re-installed from scratch 4.1.0 (build 4807). I still get the same message that this AS is not the one compatible with my device :roll:
It pisses me off but I'll find a way around it ...

And you *did* delete the rapimgr.exe file manually since the uninstall routine leaves the file untouched? This file can give compatibility problems.

I used "YourUninstaller!2005" & I did a search for this file afterwards - it wasn't there. I tried again (uninstall - re-install) with no firewall/antivirus. Still the same problem. I think it has something to do with Outlook 2003 (which I won't re-install - no way)..

You can do a repair of Outlook (from the Help menu). Did you delete previous partnerships from ActiveSync (Application Data\Microsoft\ActiveSync\Profiles)?

This is unbelievable. I removed everything activesync related, I cleaned the registry with advanced system optiomiser, rebooted, and resinstalled - same error :evil:

roma said:
Did you delete previous partnerships from ActiveSync (Application Data\Microsoft\ActiveSync\Profiles)?
Click to expand...
Click to collapse
It had only "guest" which was made in the last attempt to connect
I'll try removing everything once more and see if that outlook repair might fix anything (thanx for the tip)

roma said:
You can do a repair of Outlook (from the Help menu).
Click to expand...
Click to collapse
Did that - still same damn error :evil:

In the properties of your networkconnection are only those services and so installed and checked as mentioned on the Microsoft AS troubleshooting site?

And delete the AS relations in the options of AS on the SP5.
I've read a lot of reports about AS4 giving trouble when non WM5 used AS4 before. It seems there's not a final solution for it.
ASO does clean the registry, but believe me, AS settings and relations are left alone by it. I went through the registry manualy to delete several AS settings after yet another uninstall.
Check your services for running services related to your firewall and AV scanner.

Yeap
-Client for MS Networks
-File & Printer Sharing
-IP (TCP/IP)
I read that doc a dozen times

What firewall and AV are you running?

The options menu if grey (no device has been connected since I re-instaled & cleared AS). Will try checking the registry manually after I run ASO again one more time ..

ZoneAlarm 6, XP Firewall, Panda Antivirus Titanium 2006 - All have firewalls, and out of the 3 PCs I tried installing AS4, 2 of the 3 run just fine with ALL firewalls running at the same time (took me a while to set them up all correctly). The PC with Outlook 2003 is the one I am losing my time with ..
And the problem doesn't seem to be firewall related, as I connect. That is not the problem. The problem is the error I get which is weird .. since I DO have AS4 ...

Just to sum it up once more.
- Uninstall ActiveSync;
- Clean any left files like rapimgr.exe from your system (do a search with advanced options, it's a system file and a standard search that doesn't look for hidden files won't find it).
- Clean the registry manualy for any left settings;
- Disable your firewall and AV;
- Kill services related to your firewall and AV;
- Reboot your system;
- Install AS4.1;
- Pray.

muppet_65 said:
ZoneAlarm 6, XP Firewall, Panda Antivirus Titanium 2006 - All have firewalls, and out of the 3 PCs I tried installing AS4, 2 of the 3 run just fine with ALL firewalls running at the same time (took me a while to set them up all correctly). The PC with Outlook 2003 is the one I am losing my time with ..
And the problem doesn't seem to be firewall related, as I connect. That is not the problem. The problem is the error I get which is weird .. since I DO have AS4 ...
Click to expand...
Click to collapse
I could connect, I could not sync while ZA was running. This only happened the first time. I now can sync with ZA running. You have disabled them all when trying?
Edit:
Are you running Outlook stand-alone or with Exchange server?

Actually, I configured ZA correctly, giving full acess to AS, as well as putting the Subnet it creates in the trusted zone. Right now, I have program access to LOW (learning mode), and the other two (Xp/Panda) dissabled.
I found something out. I tried to completely delete the AS folder (with all software I have in it), and for an error -> pegconv.dll is is still running where its not supposed to. I'll have a look at that & get back

I do insist, disable ZA for the moment you try to establish a AS relationship with your phone. Put both sliders completely down as well as disable the Windows Firewall (if not automaticly done by ZA). If you're afraid of security, take out your network cable. I HAD ZA configured as you discribe. But for making that first sync connection it is not enough.

uninstalled AS
rebooted
cleared manually & automatically the registry,
deleted all files that had to do with AS
defragged
dissabled ZA & panda (shutdown completely services/programs)
run AS setup
connected sp5m
and as you may have guessed, got the same bloody ERROR
:?

Activesync acting up - Guest account only

For some reason this problem keeps coming back..
When I go to Activesync on my 750 it shows a different screen that says "To sync with a desktop computer, install ActiveSync on your computer and then connect this device."
When I plug in via USB or to go Menu/Connect via Bluetooth it starts to connect (open ports, establish connection, etc) but the desktop pops up a warning that says "Synchronization cannot be completed successfully..."
This appears AFTER I have already synced the device once or twice and the profile already exists on my desktop.
This happens regardless of syncing with bluetooth (which used to work) or with USB (which also used to work).
I reinstalled ActiveSync 4.5 on the desktop. The original profile was wiped away, and I was able to sync with the device again.
Now the problem came back..!
Any idea what this is? It seems like a device issue because I can never get to that normal "spinning arrows" screen on the device, only this warning screen.
Your help is appreciated!

- soft reset, no help
- reinstall activesync on desktop, no help

ok got it... deleted the profile on the desktop (disconnect device, on desktop go to File/Delete Mobile Device)... soft reset device... reconnect device to desktop...

how do i delete the profile from the device, i think that is corrupt? keeps doing the same thing.

Can you try to go to settings/connections/USBtoPC & disable advanced network functionality?

"synchronization could not be completed"
sorry, wrong thread, can't seem to remove

Update: Okay so I know how to fix the problem (delete profile from desktop, soft reset device, connect via USB)... but the problem keeps coming back.
It seems like the profile keeps getting "lost" on the Treo because that screen that I mentioned (without the spinning arrows) keeps coming back and it should only appear when there are no profiles on the device.. am I right?
Also seems like I am the only one experiencing this issue, I guess.

not the only one ive been trying for days to fix this issue and now my phone hard reset itself and wiped all my contacts/appointments etc. hmmm....... did you have a happy ending?

ActiveSync is not finding my profile?
"I know that this is an old thread" and I am bumping it anyway.
I am now having the same issue a HTC touch pro.
I cannot seem to find an actual solution to this problem, having to delete my profile every two days is not what I would call "a solution".
I cannot seem to find anyone that can help me on this issue, nor can I find the thread is it seemed to address this with a solution - only more questions.
If anyone could help me out here it would be much appreciated, thank you.
my symptoms:
contacts, appointments, notes and tasks are all missing from my phone.
Upon connecting ActiveSync, computer and phone both believe that synchronisation has occurred perfectly. In hindsight I am wondering if it has got something to do with the phone creating a new, blank profile in synchronising with that?
We in you try to change the settings so that it will synchronise them again, all of those checkboxes are locked so that they cannot be selected, almost like you are in the wrong profile and outlook is preventing you from syncing with a profile.
The only "solution" that I have discovered to this thus far is to delete all of my Outlook profiles, and then begin from scratch again

Preventing Windows Mobile Device Center Popup

Does anyone know how to keep Windows Mobile Device Center from popping up everytime? I do not use USB sync, as I'm using DirectPush for Exchange mail. I also rarely have to do anything to the device other than charge it, or use MyMobile to send/receive texts.
I had this same problem with ActiveSync, only that actually brought up the synchronization wizard every time. This is a little better, but I don't want to see that window at all. In my office, I leave the phone on USB so I can use MyMobiler, but I frequently pull it off the cable when I leave the office for something. As an IT guy, I don't get to sit around for too long...

I was able to fix this. First, I stopped and disabled both WMDC services under Computer Management > Services. Then, I found mobsync.exe in the Windows/System32 folder, went into "Permissions" for it, took ownership, then removed all the accounts except the "Everyone" permissions. For Everyone, I set it to "Deny All".
I now have no WMDC or sync stuff popping up. It's great. I can still browse the phone from My Computer > TYTN II. I can also still use MyMobiler to control the phone from Windows, so this doesn't kill the USB connection at all.
Hope this helps someone.

two issues with my fuze(fixed)

honestly, I tried to fix this myself I searched the forums for a fix but i just cant find something that works.
The first issues is my phone wont use the web. I get this error every time I try to use opera
"ERROR! The remote server refuses to perform the request. The address is available".
this used to happen rarely on my phone before i updated my stock ROM. I was able to fix it with a soft reset, but now I cant do anything to fix it.
Second my phone will not sync with my computer so I can't add/remove files from it. when I connect it I hear a double tone sound from the PC and then nothing happens. my phone used to give me an option on what to do when I connected the usb cable. now nothing happens.

SinnerChrono said:
honestly, I tried to fix this myself I searched the forums for a fix but i just cant find something that works.
The first issues is my phone wont use the web. I get this error every time I try to use opera
"ERROR! The remote server refuses to perform the request. The address is available".
this used to happen rarely on my phone before i updated my stock ROM. I was able to fix it with a soft reset, but now I cant do anything to fix it.
Second my phone will not sync with my computer so I can't add/remove files from it. when I connect it I hear a double tone sound from the PC and then nothing happens. my phone used to give me an option on what to do when I connected the usb cable. now nothing happens.
Click to expand...
Click to collapse
Any more info that you can provide. Such as ROM type version. Radio. This will help us to help you.

oh crap, i forgot.
I'm just using the stock att fuze rom and radio(1.14.25.35) from the official update.

To fix your problem with Opera, open it up and goto the address opera:config
Then go down and click on proxy and clear the fields for http server and https server. Then hit the save button.
As for your syncing problem, what version of windows is on your pc? If it's XP, launch active sync from there and goto the options and make sure the option to allow usb connections is checked.

xviiivx said:
To fix your problem with Opera, open it up and goto the address opera:config
Then go down and click on proxy and clear the fields for http server and https server. Then hit the save button.
As for your syncing problem, what version of windows is on your pc? If it's XP, launch active sync from there and goto the options and make sure the option to allow usb connections is checked.
Click to expand...
Click to collapse
Thanks that worked.
As for my pc, im using XP sp 3.
and active sync setting was already checked off.
Okay, i fixed it!
go to your connection settings and then to "USB to PC" uncheck "ask me frist..." save the settings then soft reset your phone and reconnect your usb once it has booted. then it worked(did a bunch of crazy sounds). went back to "USB to PC" and added the check mark and now its acting like it should be.
Thanks for the help guys.

[Q] Wireless Sync Freezing

Is anyone having issues with Zune wireless sync feature on their Windows Phone? My phone will always start a wireless sync, but it will always freezes partway through. I've tried all of the things listed below, but have had no success getting the phone to perform a complete wireless sync.
- uninstalled and re-installed the Zune software
- removed the phone and re-setup the phone wifi sync within the Zune software
- confirmed the Zune software is open through the Windows Firewall
- tried turning off Microsoft Security Essentials
- updated the router firmware
- changed the router settings to WPA2-AES from WPA2-AES+TKIP
- changed music/picture/video syncing to "manual" sync
- have podcasts set to sync "all"
- tried doing a battery pull on the phone
None of this has helped me to complete a wireless sync. I'm trying to sync a Samsung Focus using a Linksys WRT54G2 router with Windows 7 64-bit. Anyone have any solutions?
Thanks!

Do you have a microSD installed in your phone?

Nope, I haven't installed a microSD card on the phone.

Interesting. I had something similar to this happen onto my phone before it just stopped wirelessly syncing entirely. After 10 minutes, almost on the dot, it would attempt to do it--go to the gray "connecting" screen. The PC wouldn't register it, and nothing would happen.
Of course, now my phone doesn't even try, and nor does the one I got to replace it to fix this issue, so you're a step ahead of me.

I'm having the same problem. I haven't tried to wirelessly sync in a long time, but not that i am, it starts to do it, and it goes about 40-60% complete....then doesn't go any further...
I've tried a couple of things as well. Reinstalled zune, checked the firewall setting, disabled and re-enabled the wireless sync function...and nothing seems to make it wirelessly sync 100%
can't seem to find anything about it online....