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XDA2 Will not Sync to PC

My XDA will no longer sync with my desktop PC (Running WinXP) via the cradle on USB or by bluetooth. The PDA has been previously synchronising untill the XDA was left uncharged for about 3 months. I have tried all the obivious things I can think of i.e
Disabling Firewall, Reloading MS Active Sync 3.7/3.8, removing all devices from other USB ports, XDA Hard reset, I have also tried a different PC running win 2000 the result is the same.
When the XDA is inserted into the cradle the PC makes the acknlowledge sound and the device shows CONNECTING USB but thats as far as it goes. The same thing happens when I try a bluetooth connection , the XDA shows connecting via bluetooth but does not connect.
I was wondering if it is possible to perform a ROM upgrade via the SD card, if so how does one perform such an operation. I am wondering if I have some sort of file corruption/missing drivers on the XDA!!!
Any ideas or comments will be greatfully received.

tried a hardreset ?

usb connector problem

hi guys
i am new to this so apprecaite your help.have been using my xda exec for about a firthinte brilliantly.however since yesterday ,when i plug the usb cable to pda nothing is happening,fone is not being recognized by pc.i tried different cables and diferent pc's to no avail.the pda does not even charge via usb cable.
however it charges normally via wall charger.
do you think I bust the connector,could it be fixed?

grifone said:
hi guys
i am new to this so apprecaite your help.have been using my xda exec for about a firthinte brilliantly.however since yesterday ,when i plug the usb cable to pda nothing is happening,fone is not being recognized by pc.i tried different cables and diferent pc's to no avail.the pda does not even charge via usb cable.
however it charges normally via wall charger.
do you think I bust the connector,could it be fixed?
Click to expand...
Click to collapse
A couple of questions:
What ROM are you using?
What version of Windows is your main computer running?
Has ANYTHING changed between it working and it not? (Automatic updates, new software installed, installed drivers for a new USB device, etc)
Does the PDA recognise that it is charging/has external power?
Can you borrow a different cable\somebody else's computer to test it on?
Just as a test, try going into your settings, in the connection tab and go into "USB to PC". Try ticking\unticking the checkbox labeled "Enable advanced network functionality"
If the cable is broken, best thing to do is to buy a new one - its probably not worth the money to repair it (try looking on EBay - any mini-usb cable SHOULD suit the Universal)
(ps. are you sure you should be posting in here? I think you probably should have put it into the main section for Universals)

hi TehPenguin
thx for your reply
as i said before i am a total newbie and so dont know were to check wot ROM i am using.from where can i check.the fone come with WM6 installed(it does not have video calling however)
i am runnig windows xp sp2 on my pc.
when i plug in wall charger ,pda recognizes it
no mew software were installed from the time it was working(after that i installed a couple of spb programmes via bluetooth)
i tried my cable on my fiends foned and it worked,i tried my fone with my friends cable and it didnt work,that is why i am thinking it is something to do with my mini usb connector.
can some admin move this post to appropriate section or do i repost there again?
tnx again

grifone said:
hi TehPenguin
thx for your reply
as i said before i am a total newbie and so dont know were to check wot ROM i am using.from where can i check.the fone come with WM6 installed(it does not have video calling however)
i am runnig windows xp sp2 on my pc.
when i plug in wall charger ,pda recognizes it
no mew software were installed from the time it was working(after that i installed a couple of spb programmes via bluetooth)
i tried my cable on my fiends foned and it worked,i tried my fone with my friends cable and it didnt work,that is why i am thinking it is something to do with my mini usb connector.
can some admin move this post to appropriate section or do i repost there again?
tnx again
Click to expand...
Click to collapse
Okay, Windows XP is a good start - and its nice to see that you did some test to figure out where exactly the bug is
I find it unusual that your phone came with WM6 already on it - unless it was second hand... You can check your windows version by going into the settings, under the "System" tab and opening "About", at the top of this it should have "Windows Mobile(R) 6 Professional" or something like that
Here are some more things to try:
Have the phone off and disconnected, then plug in the cable (this seems to work for me if I have problems)
Go into your settings, under the connection tab and go into "USB to PC". Try unticking the checkbox labeled "Enable advanced network functionality"
I think that the second one is most likely the way to fix it. Also what version of ActiveSync are you running (At the top of ActiveSync there is a "Help" menu, select the "About Microsoft ActiveSync" - this should give you version info). If the activesync is anything less than version 4.5 - look for an update on Microsoft's website
And one last thing - no offence, but - one thing I don't like is people using "IM spk" for forums. I understand if you aren't fluent in English but please try...
Enjoy!

TehPenguin
thanks again for your help.
first I would like to say that i do not know what you mean by IM spk ?sorry if I broke any rules
the phone is not new,i bought it off e-bay
I am running activesync 4.5 on my pc which if i am not mistaken is the latest version available.
I will check about what version i have later,as I dont have phone with me currently,but what I can say is the version i have does not support video calling,and it does not have the Phone pad facility in the entering text options.

No harm done with the "IM spk" (its just one of the things I don't like - I'm sure you read my post on the Ultimate ROM)
Did you try any of my other suggestions?
Also, you may wish to upgrade your Universal to a new ROM (I believe that Ivan is uploading one as I type) or go to an official WM5 ROM from a manufacturer - it is possible that the ROM you are using is defective...

just to let you know
problem fixed.it was a hardware problem after all,took it to a local technician who fixed it up for me
all back to normal now
thanks for your help m8

connector broken
The connector on side of my universal appears to have come dislodged and can't charge
How I repair usb connector?
i viewed:
http://forum.xda-developers.com/showthread.php?t=242772&highlight=connector
http://forum.xda-developers.com/showthread.php?t=242772&highlight=connector
others solutions?
thanks

That's for a Wallaby. The Uni has a USB socket soldered straight to it's mobo. It depends if the damage has ripped any tracks from the mobo. It may be a straight solder replacement, or you may need to follow the tracks slightly to solder further along them. I'm sure a competent solderer would be able to help if you showed them it. Or upload a picture of the damage and we can all have a look

Big Trouble with USB :(

...first of all, my configuration:
G3 Wizard (i-mate branded)
- IPL/SPL 2.18
- radio 2.37.11
- NBD 7.4 touch
my phone works perfect all time but 1 hour ago I've connected it to my pc and SURPRISE: no power light and no charging....
O__o i've changed my usb cable but...nothing!
I've tried to connect to power usb cable (original shipped with my wiz...): nothing at all....PANIC!!!!
hard reset....no solution!
i've tried to connect cable very slowly and...now it's charging but....
...NO ACTIVESYNC!!!
i've tried to connect/disconnect some times and power charging is perfect but NO activesync...
ANY IDEA????
------
extra info: last efficient connection is via WM5torage to a customer notebook...and it works ok
now...also via WM5torage NO DATA TRANSFERT
in bootloader mode it connects...and i downgraded succesfully to last official wm5 italia i-mate rom.
...but no connection

did you try another computer? or the power adapter that plugs into the wall?

yes, of course!
pr0naLd said:
did you try another computer? or the power adapter that plugs into the wall?
Click to expand...
Click to collapse
...it's a good question: too many times it's a joke...but not now.
i've tried in 3 computers...and the response is the same: NO connection, no "usb error"...nothing...only power charging....
If I put (with camera button and softreset) in bootloader mode it's ok...
"bip" on computer and USB un the bottom of the tuchscreen.
I've upgraded anothet time to NBD 7.4 but...
NO CONNECTION

This doesnt really belong in the wm6 forum i think. but maybe you also got a bad activesync on the computer, just start everything fresh again

...usb activesync now works!
after 7 (seven) downgrade and upgrade wm6 -> wm5 -> xda6 -> wm5 -> xda6r2 -> wm5 & so on....
ACTIVESYNC NOW WORKS!!!!
(obviously SAME computer, same Activesync 4.5, same USB port/cable)
i don't know why....but...
I'm HAPPY
thanks to all!
tommaso
TauRho said:
...first of all, my configuration:
G3 Wizard (i-mate branded)
- IPL/SPL 2.18
- radio 2.37.11
- NBD 7.4 touch
my phone works perfect all time but 1 hour ago I've connected it to my pc and SURPRISE: no power light and no charging....
O__o i've changed my usb cable but...nothing!
I've tried to connect to power usb cable (original shipped with my wiz...): nothing at all....PANIC!!!!
hard reset....no solution!
i've tried to connect cable very slowly and...now it's charging but....
...NO ACTIVESYNC!!!
i've tried to connect/disconnect some times and power charging is perfect but NO activesync...
ANY IDEA????
------
extra info: last efficient connection is via WM5torage to a customer notebook...and it works ok
now...also via WM5torage NO DATA TRANSFERT
in bootloader mode it connects...and i downgraded succesfully to last official wm5 italia i-mate rom.
...but no connection
Click to expand...
Click to collapse

I had a problem like that once, I discovered it was my firewall blocking me out of active sync. I had outpost firewall, I disabled it and it connected perfectly

tphan2k3 said:
I had a problem like that once, I discovered it was my firewall blocking me out of active sync. I had outpost firewall, I disabled it and it connected perfectly
Click to expand...
Click to collapse
Yeah I use Cisco VPN for my work, and it screws up ActiveSync at times. Sometimes allows my phone to connect with no problem, and othertimes won't allow activesync to see my phone. Usually turning off the enhanced check box in the USB to PC connections settings will get around it, but not always.

USB port not working
Hello,
I have similar problem.
My I-Mate K-Jam NOT connecting via Active SYNC.
and When i put my device in BOOTLOADER mode there is no appear "USB" below the screen
But only it is charging WITH WALL CHARGER and WITH COMPUTER when i attach to PC
And therefore i can not upgrade my device with usb cable. Can you help me?
HOW CAN I CHANGE MY ROM WITHOUT USB CABLE??
I have tried a few search on this forum but i couldnt find a solve about that.
Sorry for my poor English. I hope i told well. Thanks your advance.
-------------------------
I-Mate K-JAM
IPL : 2.16.0001
SPL : 2.16.0001
GSM : 02.07.10
OS : 2.16.9.1
-------------------------

try this....
loverbadi said:
Hello,
I have similar problem.
My I-Mate K-Jam NOT connecting via Active SYNC.
and When i put my device in BOOTLOADER mode there is no appear "USB" below the screen
But only it is charging WITH WALL CHARGER and WITH COMPUTER when i attach to PC
And therefore i can not upgrade my device with usb cable. Can you help me?
HOW CAN I CHANGE MY ROM WITHOUT USB CABLE??
I have tried a few search on this forum but i couldnt find a solve about that.
Sorry for my poor English. I hope i told well. Thanks your advance.
Click to expand...
Click to collapse
i don't know if this one is a real solution...but...try this (no risk):
- first of all: try to change usb cable (with an old cable my kjam cannot connect....)
- try to plug usb cable SLOOOOOWLY: i've found that my kjam "communicates better" with my old pc il cable is "half-connected" (not tottally plugged in....
and...i don't know if it's possible to upgrade rom without usb connection....i'm sorry
(and sorry form my real poor english)
tommy

Similar problem
This may possibly not be the solution but I had a similar problem. I have an O2 xda mini s and after several days searching I discovered the problem. I opened up the xda and discovered that where the mini usb was soldered to the board, one of the solder points had come loose. The usb was not loose enough to stop the xda charging. By pressing down on the loose solder point the xda immediately showed up and syncing with my pc. I have now resoldered the usb back down and it works fine.
I hope that this is not the problem as it is damned fiddly soldering it back in place.
Hope this helps

I solved my problem
Hello Friends..
I have solve my problem,
I opened the k-jam and renewed the point of usb port with solder machine.
Now it is well working. Charging and sync.
If you have similar problem so i think you can try this one.
But i think you must very carefully.
Solder machine must be very thin.

loverbadi said:
Hello Friends..
I have solve my problem,
I opened the k-jam and renewed the point of usb port with solder machine.
Now it is well working. Charging and sync.
If you have similar problem so i think you can try this one.
But i think you must very carefully.
Solder machine must be very thin.
Click to expand...
Click to collapse
Have you been using some kind of holder for your wizard on your car?
I have seen several USB connectors with a bad attachment to the PCB because it has been used with car Holders that had the USB fixed.

active sync acting up?

Hey all, new to the forum.. great site with some great info! I currently own a hermes, and upgraded to wm6.. however, when i connect to active sync through my usb, it gives me this noise (regular usb connect sound doubled) and active sync cannot detect my device. Shortly after it just disconnects and goes to charging. I know this is not a usb port issue because i have tried all ports, connected my digital camera etc etc. What could be the problem? Any help is appreciated... because having 25% of my contacts is a pita!! lol

Are you using the USB cable that came with your phone?
I have many USB devices and find that some of the cables do not work due to the amount of pins that are connected at each end.
Also what version of OS do you use and activesync/WMDC?

I have same problem with WM6 and ActiveSync4.5. I'm using the same USB cable I was prior to upgrading to WM6 and never had any problems back then. Have also tried uninstalling and reinstalling AS but still no luck
Right now, I'm trying to find some other alternatives to AS which can sync Outlook contacts and calendar appointments etc.

Quick question, when you guys connect does activesync get stuck at Retrieving Settings????

I get problems with the actual syncing of information. The device is recognised and sync starts, it just takes ages and can fail sometimes.
Other days it syncs straight away without problems.
WM6 AUS ROM
Vista
WMDC 6.1

Unable to Update Tilt - Unknown USB device

I am using a OCT 07 version of Dutty's update and its been working well.
Don't use activesync except for copying apps over to phone.
Noticed that I have lost the ability to use activesync. My phone is longer recogized by 3 laptops and one desktop.
When I had this problem with my 8125 I would go to settings, connections, "USB to PC" and disable the check box to "Enable advanced network functionality" and my phone would show up again. Tried it with my Tilt and it didn't change anything.
Thinking I am missing something here. While I wasn't using Activesync to sync up my contacts and rather just to move programs to my micro SD card. Without Activesync I cannot update my ROM (its an addiction). I do not believe its an issue on the PC but rather with the Tilt at this time.
I have hard reset a couple of times and still having this problem. I use Sprite backup and am able to restore my phone after the hard reset.
Just to check went to boot loader mode to check and see my hardspl update is still there. It is there. When I plug in my usb cable - see the switch from serial to USB but RUU doesn't communicate with mobile phone.
Any suggestions?

Have you deleted the device in the active sync and rebooted the computer and see if it recognizes it then?

THis happens to me sometimes.
Try using a different USB cable. For some reason some cables (my docking station for instance) causes this problem!

So far have tried -
Removing partnership in activesync - on two PC's - still not working
Removing and updating activesync - on two PCs - still not working
I don't believe its an activesync problem but rather a phone problem.
Started up my "old" Cingular 8125 and tried it with docking station and two mini usb cables and it is recognized by all.
Looking at the mini usb port on the 8125 it appears to be intact but there is a small crack on one side of it - but it still works fine.
It could be a micro-usb problem. Not sure. Audio works, it appears to be charging ok.
I do use a cradle at home, office and each car. I used a magnifying glass/lamp combo to look better and it appears that all the pins are straight.
Never having looked though I am not sure what I am looking for.
Tried another cable - still same - "USB device not recognized"

Mini USB port version
I have Old model - with visible "holes" in the plug.
The New model doesn't have visible holes.
Is there a tool of sorts which shows pin connectivity on the PC side or HTC side?

Cable
Tried my cable (mini USB to standard USB) in the office today and it worked! The two at home and three computers there have historically worked since I got the ATT Tilt. Odd?
Further testing in the offices with three other cables didn't work. Plugging the one that worked into my docking station also did not work. Tested the "HTC" combo mini USB and Audio adapter didn't work.
Noticed the pins are more pronounced on the one cable that work.
So will be taking my cable home to try there with the "other" computers.
This is leaving me to think that its definitely a problem with the pins on the mini USP connector on the HTC Kaiser/Tilt. I can't see any bent but may only "flattened" a bit.
I did find a place which will service device installing a new mini USB plug for $60 including shipping. Will post link.

^^ Did you ever get the link. I think I have the same problem.