Hi,
I recently purchased a QTEK S110, after a couple of weeks I noticed that the screen was losing alignment (very noticeable with such a small screen). Eventually I sent it back to the supplier for a repair as it was getting unusable. When I got it back I restored my last saved backup and the record button wouldn't work and the alignment seemed to be going again!
I tried a hard reset and then re-installed from scratch, my question is twfold:
1: could my backup (or some installed program) have affected the screen alignment (appeared to be worse in the bottom right hand corner)
2: are HTC screens generally well behaved?
Thanks.
highly doubt that software can cause screen to misalign but stranger things have happened. is it ok now that you have hard reset and reinstalled everything?
Hi,
No, it's still the same, every day or so it drifts off to the left so that, for example if I press the x to exit a program I actually get the activesync or time icons!
I am awaiting info from the supplier re a repair/replacement.
Darren.
hi,
sorry to tell you this is not a software problem my freind had the same with is magician and we tried everything we tried all the ROM's we even tried not to install any programs not even the ext rom files but no luck so at last he got his device replaced.
my advice if you have your under warrenty go and replace it.
I think it could be software
I have had this problem before. I avoided some of the apps I used to use and I think it has stopped. I think it was the latest version of MultilE and happened when I used full screen mode in landscape. If it conies back I will return the phone.
Related
Just got a T-Mobile MDA compact. I have installed the extra applications (FAX, GPS, etc) from the CD ROM supplied with the MDA.
After the installation the PC tells you to do a soft reset on the MDA.
I then did the soft reset and once the MDA restarted the screen was all messed up. I had to do a hard reset to resolve.
Is this a common problem - is there a fix to it? I would like to know as otherwise i am going to be very reluctant to upload any other software incase this happens again.
Messed up in what way?
If it's the Today screen that's messed up, and looks like it's one screen half drawn over another screen, this is the issue when you sometimes install things in the Ext_ROM.
The fix is simple, just click Start>Settings>Today and then just tick "Use this picture as Background" and click OK, your today screen should be fixed.
I have to do this after I install Ext_ROM programs, but just do it once and the phone's fine until I install another thing.
thanks - worked a treat
Bonjour
I upgraded to WM6 (pdaviet) 2 months ago (I guess..), and problems started to appear a few weeks ago. First it just was hard to boot sometimes, had to reboot several times to get it up and running, but when it could start everything was fine. Then since yesterday, it became harder. And today, couldn't start it at all. Tried several times, and everytime the screen went melted, corrupted, like if it couldn't stand an o/c, but it always runs at normal speeds. I guess it has something to do with the battery and the way WM6 handles it (or at least the implementation we have on our prophet).
I tried to hard-reset, I left it a long time on the format screen (before the actual HR) and it handled it for long enough, but the same thing started while setting up WM.... too bad !
While writing this message I tought I could try to downgrade, and I did using AKU3.3-Jester-b1.
I had no problem while the phone was in guest mode after the HR.
Everything went nice during first step upgrade, but on final reset it did the same thing, and now..... it cannot start at all !!!!
Someone has an idea ? I own a G4 and it has the following roms :
IPL 2.10, SPL 2.20, GSM 2.47 (or something like that)
It won't charge (but my batteries are full, I've got an external charger), it won't start from battery nor from power, even if the battery is removed.
Damn, at least I guess I can return it like that to orange, since it cannot start one can't see the modified rom...
If anyone has a suggestion, it is more than welcome ^^
Thanks !
Niko
huh !
back to semi-life ^^
After a few hours left alone without battery or sim card, it started again...
but it still resets every few minutes, or the screen goes melted (actually its like white scanlines that fulfill the screen).
I'll try to leave it shutdown for the night, see if I can at least put the orange splash screens and rom back for warranty purpose.
But it now has serious HW problems, for sure. And my opinion is WM6 has something to do with that. BEWARE !
Another strange thing is that I now have to keep the reset button pressed for half a second to reset, where it reseted instantly before. Those devices really have unstable hardware.
FYI, it was almost brand new, as it was warranty-replaced about one week before I installed WM6.
lastnikita said:
back to semi-life ^^
After a few hours left alone without battery or sim card, it started again...
but it still resets every few minutes, or the screen goes melted (actually its like white scanlines that fulfill the screen).
I'll try to leave it shutdown for the night, see if I can at least put the orange splash screens and rom back for warranty purpose.
But it now has serious HW problems, for sure. And my opinion is WM6 has something to do with that. BEWARE !
Another strange thing is that I now have to keep the reset button pressed for half a second to reset, where it reseted instantly before. Those devices really have unstable hardware.
FYI, it was almost brand new, as it was warranty-replaced about one week before I installed WM6.
Click to expand...
Click to collapse
Hey LastNikita,
I had the same problem ! The white scanlines thing just after re-updating a WM6 version (pdaviet), because I was tired of the constant reset issue.. suddenly, the update went wrong, and I stupidly followed the "recovery" process, which tells u to remove the battery... bang ! screen went corrupted !
Like you, I tought it was over... but I noticed that if you connect your phone and PC with USB, and keep pressed power (ON/OFF button on side) + camera after reseting (little hole on bottom - press during 5 sec!), the PC recognizes a USB device (not the usual phone drivers...) at this moment, I launched the Jester 3.3 (step1) update, in order to downgrade from the ugly WM6 pdaviet... My phone was not yet fixed (still with white scanlines), but at least, I could hear again the WM "start" sound, the scanlines would also "move" across the screen borders when I touched the screen, which made me imagine I was on the calibrating process... also, while connected to PC, after a while, ActiveSync would launch, asking for 1st time synch... this kept me confident as the phone (software) seemed to be reacting fine although HW prob...
I completely charged the phone again (till green light) then kept on reseting the phone (until I hear the WM sound) hoping the lines would finish scanning and come back with the normal .. and guess what, it did !!! Of course, PIGHEAD as I am, I wasn't totally happy it recovered with WM5, so i digged for a better rom, and I can tell you I'm very happy with the smart1 (wizard version) which works fine, but still has some minor bugs as Live Messenger not working... but runs fine (specialy when pressing the ON/OFF button !
PS: Make sure the ALWAYS completely switch off your phone (ON/OFF for 3 secs) before removing the battery... it did happen again... when I stupidly trusted the "recovery" process, again !
DUHHHH !!!!
PS: at least, now you ALL know !
Kokiri
Finally ok for warranty )))
Thanks for sharing mate
I finally managed to downgrade to my original Orange rom, and I'm in the process of putting the original Orange splash screens back (I made the nk.nbf but I can't find the right utility to upgrade... "Update utility cannot open the requested file").
BUT I still have that HW problem afterall.... so I guess it still has to go back to warranty right ? This isn't a big deal since Orange is VERY prompt (I guess I'll get it tomorrow or monday morning, the delivery guy brings a new one and goes back wiv my phone, quite nice !), and I have a button which is stucked (from the begining) anyway ^^
While I'm writing this my phone is docked and synced, and it seems fine.... but, I guess, as soon as I will reset it will start over again.... I'll keep you posted.
Anyway, I'm no longer desesperate and that's good news (for me ^^)
++
niko
yip
ok, everything's back to original.
Actually, it works well when docked, but it freezes/melted screen as soon as I tried to use it on battery, so that I'm quite sure it has something to do wiv WM6.... I'll post that on some crossbow threads this weekend if I have time enough (there are so many of them now !)....
But once more, if YOU read this, keep that in mind.
Hope you guys won't have that kind of failure while trying it.
++
niko
confused
I am having the same problem except the screen showing white scanlines everything else is working on the handset. Could it be a LCD Problem?
Me too...
I have the same issue (black/colored vertical lines and a white screen). I think it has to do with upgrading to WM6 or with overclocking with batteryStatus, not sure. This are the suspects in my opinion....
Now I downgraded to WM5 but the problem seems to persist, I disabled batteryStatus and will see if the situation improves... crossing fingers
Uhm ... possible Overclocked!
I have read 3 threads with same errors!
how much was your highes clock? do you use it for navigation? long time on highest clock or only for speed up?
i dont have a problem with scan lines but with my prophet i use the scaling option and go max to 234 i also set to 234 when using certain apps.
is this damaging to my prophet?
at the moment trying to upgrade to PDAViet 4.0.0.0.3 with a world of pain but thats another topic!
Hello all... got kind of a big problem that i at the moment don't have an answer to,..
inastalled advanced configuration tool 3.2 on HTC Polaris, the first crash i had was when I enabled animation for menus... (the start menu turned black and the polaris froze), but when i managed to start the advanced configuration tool i unchecked it and it was ok,...
the MAJOR PROBLEM accured when I set the touch screen sensitivity, because the touch part of the screen is inresponsive,.. meaning it does not work at all,.. tryed very hart pressing but it doesn't do it.. the problem is because i can't reach eg start menu or the lower 2 shortcuts with hard button cursor (the wheel)... gestures work however, so i can call the touch flo cube but am not able to select anything, and sam thing goes for enetering pin,.. so i'm not able to make phone calls at the moment.. did few hard resets, and uninstalled the adv. conf. tool but nothing helped... can anyone tel me where (and how to get there) can i adjust this back to normal, i wanted to do this in the advanced configuration tool 3.2 but the problem is you cant make any changes since the screen doesn't work,.. same with reinstalling the program, i can select to install it on a card but canot "click" on next since the screen doesn't do it and the hard keys "can't go there"
so really really someone help me please...
thnx
Are you sure you hard reset and this problem went away or did you mean soft reset?
Maybe aligning the screen will help reset the pressure? Click the button in the middle of the wheel and the GPS button at the same time, the Windows align screen pops up. See if that helps.
I find it very hard to believe that you hard reset and the touch screen sensitivity is still not there. That can't be right.
Hi,
thanx for the reply,... another problem that accoured afterwards was that my friend held the end button (wich locks the keys, screen) and the phone was additionally locked... and literally nothing (again NOTHING ) helped, spent 5 hours trying to save the situation,.. i did soft reset (so your assumption was right) but when later tryed hard reset it probably wasn't done since the instructions say you do it with holding gps and iExplorer buttons while soft reseting it... this resulted in getting the "hard reset screen" wich says to confirm hard reset with hitting the send button, wich unfortunatelly i wasnt able to find in hard keys, and nothing else but this warning text was on the screen as well.. so in the end it probably ended upo wit soft resetting it, anyways it didn't help,... i decided to reinstall the rom i downloaded on htc official site,... it went thru ok and the phone is , though out of the box at least functional,... but in the end, i must admit that am a little surprised this happened with this tool pack (i actually avoided altering the registers just in order to avoid this kid of situations since i don't really know much about these things)... was expecting it to work (in my case) a bit better, more stable. All i wanted really was to get a bit louder speaker volume when ringing and ability to alter the HTC home toolbar, since i find the weather screen totaly irreliable and never really use it, so i thought I would have sth there that i might really have some use of..
well nevertheless.. the phone is working, that's all that matters at the mom so i can again start finishing my phd wich i am defending in a week
PS. the fact that you can not do practically anything without the touch screen just sucks big time, if i compare it to the mouse on pc,... i saved the situation many times with the keybord .. in 1 word strange
take care
My Mobile
Perhaps you should have tryied out the "My Mobile" aplication that allows you to use your mobile from a PC.
It shows a windows with the mobile screen and you can touch it and use the mobile like if you was touching the REAL mobile...
Late for that solucion, perhaps another with that problem can solve it this way...
Chears
@gastonfama: am not sure this would help, since a friend that has htc diamond has this tool pack on and it work k ok on his phone,.. that's why i predicted that it is going to be stable enough on mnie as well,.. so in my thinking, if the 2 htc that are rather alike had such different "reaction", than an emulation would be even less comparable to mine, thanks though
Had the same problem with Schaps_AdvancedConfig and wrong HKEY_LOCAL_MACHINE\Drivers\TouchPanel\PressureThreshold setting.
XML I used had "200" as advised value (system default is 2908!),
after changing you could hit it with a hammer and nothing.
Managed to set is back to recommended value 9000 using MyMobiler app and all problems gone.
See also HKEY_LOCAL_MACHINE\Drivers\TouchPanel\PressureThreshold
sys default is 18866, I use now 19866 and I'm happy
Check tips&tricks thread
I got the same problem, I wanna to install "My Mobiler" but due to the screen is locked, I can't continue the installation, any help ?
well as far as I see here (forgot how i installed it after previous post) you have an exe here :
http://www.mymobiler.com/downsafe.aspx
so you will install it from the pc anyways, but how will you make the confirm on where to install it (mybe if you put storage card out and there will be only 1 memory option, but you will still have to confirm installation i guess).. i wasnt able to confirm without the screen on polaris,.. maybo on some other phone
double post...mistake
I had that same screen not working problem after tweaking the phone with advanced config 3.3, 3.2, 3.1, only hardware buttons work.
Problem can only be solved by Hard Reset. Version 2.2 I think is the only one that works (not thoroughly tested though)
Hi everyone,
Last night my polaris started playing tricks on me. Basically the touch screen is not responsive but the hard buttons all work. For some reason though when I try to do a hard reset (GPS, Internet and reset) it doesn't perform a hardreset. Also I can't put it into boot loader mode
Any suggestions?
Can you try and flash a new ROM?
Yes i've flashed another cooked ROM and till nothing, even D/L official 6.1 ROM and still no touch screen.
I would immediately assume the touch screen is broken but the fact I can't use the hard reset combination (even though the individual buttons work) has got me confused
Hi!
I've the same issue.
This morning everything was fine but, now i can't use the touch screen.
It seems that the "cursors" is always in the upper right corner, but as i move it clicking in the other part of the screen it runs back in that corner.
I'm not able to hard reset, i've tried to do a clearstorage but i'm not able to enter the security code "1234" as i haven't the cotnroll of the screen
Have you solved this problem?
I will let you know shortly but cut a long story short it looks like i broke it
on closer inspection of can see a small dent/scratch on the screen so ordered a new touch screen off ebay. It arrived today so i'll be putting it in shortly so fingers crossed it was actually the problem. I figure the problem was the screen causing a permanent short and hence interupting my attempts at a hard reset
The screen cost about $35 AUD delivered and it took me about 30 minutes to pull the device apart, just have to see how long it takes to get it back together now
I'll post back soon
To me something similar has hapened.
Once i was changing the values of the pressure settings and the screen become unresponsive!
It was quite easy to fix it:
-just press the GPS button and the center button at the same time, then you will enter the menu were you can align the screen and, at the same time, the pressure registry values become as default.
Hope this helps with your problem, good luck with the screen replacement!
It's alive!!!!
Replaced the digitizer (touch screen) and all works again ...
Just to warn you though it isn't for the faint of heart, I thought i'd broke it a couple of times throughout the repair, next time i'll be getting a repair quote first
Congratulations!!
As my polaris is still under warranty i'll send my to the official assistance for the touch screen replacement!
Yesterday i've got my Cruise back from assistanza.. thay have replaced the whole mother board and now the touch screen is working
its a good idea to install my mobiler. this lets you control the device using a pc when the touch screen doesn't work. you can then back up your stuff before sending off for repair.
The "show touches" option allowed me to find out why I had some trouble with the digitizer since yesterday. It is not cracked.
There is a single point on the screen showing a touch at all times. If I touch that point, it disappears then comes back 1-2 seconds later.
The digitizer still works as it registers my touches as well, but a lot of apps cannot register more than one touch at a time, so they ignore my touches.
I read somewhere that doing a hard reset (completely wiping everything) would re-initialize the digitizer and make it ignore that stuck point, but I don't want to do that if that's not correct as I'd have to reinstall everything, re-do my settings and still have to figure out how to fix the stuck point.
Or is there an app that can make the tablet ignore that one little touch.
alkizmo said:
edit - I realized that when I wrote "FIXED" in the title, it sounds like I solved my issue. What I mean is that the single phantom touch is not moving, it's in a fixed position (unlike most phantom touch problems seen on other tablets)
The "show touches" option allowed me to find out why I had some trouble with the digitizer since yesterday. It is not cracked.
There is a single point on the screen showing a touch at all times. If I touch that point, it disappears then comes back 1-2 seconds later.
The digitizer still works as it registers my touches as well, but a lot of apps cannot register more than one touch at a time, so they ignore my touches.
I read somewhere that doing a hard reset (completely wiping everything) would re-initialize the digitizer and make it ignore that stuck point, but I don't want to do that if that's not correct as I'd have to reinstall everything, re-do my settings and still have to figure out how to fix the stuck point.
Or is there an app that can make the tablet ignore that one little touch.
Click to expand...
Click to collapse
First I'd edit the post (advanced edit) and removed fixed from the title - you should get more help.
Factory reset - Settings/Backup & reset is where I'd begin. There are no promises that will fix your tablet.
To minimize the grief of a reset use App Backup in the app drawer. Choose Data & App - select all - backup - and copy file to /Removable/MicroSD - OK
Restore with App Backup only works on the same version the tablet was on when the backup was made!
I don't know what the next step would be if your problem is not cleared.
I edited it now. I tried when I first posted, but I didn't remember the advanced edit option for the title
Thanks for the trick on restoring my tablet. I'll try the hard reset.
If that doesn't work. I will be taking apart the tablet and see if I can re-seat the digitizer.
I already replaced it once. This time it isn't cracked, but I know it fell a foot down just before the problem started. It was in it's case, so it was a soft landing on its flat surface. I'm surprised those things are so fragile. Asus should feel bad.
alkizmo said:
I edited it now. I tried when I first posted, but I didn't remember the advanced edit option for the title
Thanks for the trick on restoring my tablet. I'll try the hard reset.
If that doesn't work. I will be taking apart the tablet and see if I can re-seat the digitizer.
I already replaced it once. This time it isn't cracked, but I know it fell a foot down just before the problem started. It was in it's case, so it was a soft landing on its flat surface. I'm surprised those things are so fragile. Asus should feel bad.
Click to expand...
Click to collapse
I think reset is the proper place to begin with the problem you're having.
A couple of things to consider.
Did the spot immediately appear at the time you replaced the digitizer?
Did you take an update that may have caused the spot to appear?
The above are just my thoughts, not actual questions and may not prove helpful.
I have dropped my tablet a couple of times with no noticeable damage.
Good Luck!
tobdaryl said:
I think reset is the proper place to begin with the problem you're having.
A couple of things to consider.
Did the spot immediately appear at the time you replaced the digitizer?
Did you take an update that may have caused the spot to appear?
The above are just my thoughts, not actual questions and may not prove helpful.
I have dropped my tablet a couple of times with no noticeable damage.
Good Luck!
Click to expand...
Click to collapse
The problem only appeared 2 months after I replaced the digitizer.
I didn't update
Anyway, since I already had my tablet setup to flash the touchscreen firmware in order to use a different TS, I simply ran the flashing procedure again. It fixed the problem in seconds
I admit that if my tablet wasn't already setup (unlocked, rooted, superuser access), it would have been faster to reformat (if that would have fixed the problem).
TL;DR - Problem solved, I flashed the touchscreen firmware to force it to reset instead of formatting my tablet back to factory settings.
alkizmo said:
The problem only appeared 2 months after I replaced the digitizer.
I didn't update
Anyway, since I already had my tablet setup to flash the touchscreen firmware in order to use a different TS, I simply ran the flashing procedure again. It fixed the problem in seconds
I admit that if my tablet wasn't already setup (unlocked, rooted, superuser access), it would have been faster to reformat (if that would have fixed the problem).
TL;DR - Problem solved, I flashed the touchscreen firmware to force it to reset instead of formatting my tablet back to factory settings.
Click to expand...
Click to collapse
I'm glad you managed to clear your issue. I'll try to remember your fix for the future.
Thanks for the info.