Hello everybody,
I want to tell you what happened to my Touch Pro this evening:
On the display (also if the device is off) appeared a small rectangle in the center (about 2x3 cm) made from bubbles. Well, not bubbles, I’m quite sure that are liquid crystal. If I put pressure with the finger the “bubbles” move and follow the pressure also out form the edge of this small rectangle)
As I can reach a decent camera I’ll post some photos of this rectangle.
The strange thing is that the device didn’t fall in ground, didn’t have temperature range; nothing hit it and so on. It was in my pocket well safe!!
If display is on the problem is quite invisible, if display is "black" or off... ....Grrrr!!!
Now, my questions:
1) Warranty is also for display?
2) How warranty works in Italy? Where should I ship the item? Which times?
3) If I have ship the device, sould I load the original rom & radio? Where can I find the rom?
Certainly, first thing I’m going to do Monday morning Is to call Italy HTC’s support number…
Thanks a regards,
Andrea
The "oil spot" problem isn't a broken display. It's the touch sensitive layer, which has been subject to too much pressure (carrying it in your pants pocket, etc). This has been happening on a bunch of Touch Pros and Diamonds. You should still be able to use it just fine, but touch sensitivity may get worse over time.
HTC may or may not be willing to replace it for you (and if so, they may or may not charge some kind of fee). Although it's just a hardware change, you should probably recover stock SoftSPL for warranty.
I have the "oil patch" problem with my Touch Pro. Unfortunately when I first noticed, HTC would not fix it for me, so I still have the oil patch on my screen, although everything still works fine so far. If it gets worse, I plan on buying a replacement LCD/touchscreen and replacing it myself:
http://mobile.brando.com.hk/prod_detail.php?prod_id=03799
I've noticed this problem on quite a few of the original touch / elf / 6900 phones, including my old personal phone which I used in this condition for many many months without every having any actual issues. It is strange but like you said: pretty much not noticeable when on and probably just best left alone unless it really bothers you.
I have the same spot but it is not causing any problems that I noticed but there is many who have this spot in the diamond forum.
today i also noticed this on my touch pro..i sort of fell asleep on it and i think i might have messed it up
i can see that oil spot that you mention but only if i tilt the phone at a certain angle and only if the screen is off.When the display is on i can see everything properly
The problem:
Touch function is messed up badly..i tested in notes application and sometimes when i press at a point X the dot appears somewhere else on the screen...Internet browsing is a pain in the ass like this...
i also noticed one thing..i took the stylus out, put the phone next to my ear and i tapped at the area outside the oil mark. I get the normal soft sound and pressure feeling as it should be.. When i do the same at the oil spot its rather hard feeling and sound..
i will contact HTC on monday and see what they say about it..
otherwise i will get a replacement for 159euros (inc installation) from pdatech...
Happened to my Fuze...
Happened to me too 60 days into owning it. I carry all my phones in my pocket, but have never had this problem. I brought it into the at&t store that I got it at and they never saw it either (it is only a few months old for them and have not had any complanints yet). They were going to replace it for me but were sold out. They had me call the warranty department and they replaced it with a refurbished unit (although all of their refurbished units are brand new as of this point because the phone is so new for at&t).
If you got your phone through at&t call warranty support and they will swap it out if the unit is under warranty (which being 2 months old at this point it will be).
This happened to my Fuze as well. I tried to call AT&T support and visit a corp store but they ruled it as physical damage, thus voiding my warranty. Apparently the "crystals" under the display are cracked/damaged, causing the rectangle. Who knows.
has anyone successfully sent a touch pro raphael to HTC repair shop to be repaired under warranty with this issue?? its really bothering me that i can see it and i feel like it will affect my phone eventually...
Add me to the list too.. I am going to try to get mine replaced through Sprint if it gets bad. I hope they know this is an issue/defect and not something like water damage
ez345 said:
has anyone successfully sent a touch pro raphael to HTC repair shop to be repaired under warranty with this issue?? its really bothering me that i can see it and i feel like it will affect my phone eventually...
Click to expand...
Click to collapse
I believe this is a design/quality issue. I posted about this same problem here some weeks back. HTC will not repair under warranty, paid in total 77 pounds to get this fix from them. I believe they are aware this is a problem because in the warranty book, screens are not covered even when its not your fault. They call it Newton ring .
Funny thing that a lot of people started noticing this issue very recently: as if a cheap component came to the end of its life cycle.. propably in my head only..
Anyway: I noticed this on my TP a few days ago and I'm going to drop my phone to the local service. It's the second time in just over 4 months.. crappy build quality really
also: Diamond users have had the same issue: http://forum.xda-developers.com/showthread.php?t=439410
Local HTC service got back to me: they're insisting that it's a 'mechanical fault, not covered by the manufacturers warranty'. Then it gets better: the estimated repair cost is 275 euros (that's roughly 355 USD) for the replacement of the display and front cover.
Naturally I'm going to challenge this as the oily patch appeared over night when the phone was sitting on a table.
not that im questioning what happened but personally i find it difficult to imagine how it can get the oil spot just by sitting on the table :S
normally you would expect this after exserting enough force on the screen. Personally that was my case. I sort of fell asleep on the phone and might have hit it on the metal edges of the bed..anyway i got mine replaced from pdatech.nl for ~170euros including installation costs..
Well if I had to venture a guess, I'd say that the 2h navigation on the night before took its toll on the display and during the night it just spread out and became visible..
how dodgy. I have been getting this problem, but funnily enough I thought it was due to air pressure, because it happened to mine when i was on the plane.
anyway i was just coming home from someplace real hot (40C), and it kept giving me the screen alignment problem for a few weeks, kept thinking i was pressing the top right corner of the screen regardless where I pressed. However, found that putting slight pressure on the screen for a few hours (i.e. a weight) fixed the screen alignment problem temporarily (for a few hours).
Anyway, just came back on the plane from someplace real cold (-10C), now the problem has ceased.
???? air pressure? or temperature variation?
I don't have the screen oil spot problem you guys have however.
Here's to it lasting a little while longer...
I asked for a more detailed report of the fault and the service just said that 'It's a fault defined as OOW (Out Of Warranty) by the manufacturer' and that there's nothing they can do but charge me for the repair. Note: they're not even putting the blame on me saying 'abuse/misuse'!
Now I'm going to go to the seller (expansys) and hope that they have some interest in keeping customers happy (and maybe have more business with them in the future!) and make things right (=fix my phone or replace it).
Wow, and I thought I was the only one. I've noticed the same oily stain after falling asleep on the phone. I've had it for a month now, and I've gotten used to it. It does not seem to affect the sensitivity or the accuracy on the touch screen. At least not in my case.
Does anyone have any experience replacing the touch screen by themselves? Is it a complicated operation? I would greatly appreciate a 10-step-guide on how to replace the screen, if it's going to be an issue over time.
disassembly guide
check out the wiki of xda click on service manuals and look for raphael. its on page 19 of the PDF
I noticed this issue on my Touch Pro today morning! I used my phone last evening and everything was fine. Now the touch screen doesn`t work at all. Great.
Same issue
I have also been victim of the oily patch.
I have had the Sprint Touch Pro since November and it just happened within the past 2 weeks.
Maybe this is due to not putting the screen protector on the phone.
I'm going to try visiting the Sprint Repair Center to replace it and then put the InvisibleShield Screen Protector on it.
Ive had my fuze / touch pro for about 2 months now and a problem with the screen has appeared. Twords the bottom, about where the slider is for TF3D, all the way across the screen and maybe 1/4" tall the screen is lighter and to the very left and right it gets worse. Hope that made some kind of since.
Has anyone heard of this problem with this phone? I'm wondering if it will be covered under the 1 year manufacturer warranty. I didn't drop it or anything so I think it should.
If it should be covered under mfgr warranty do they expect you to just send out your phone and be phone less for how ever long or will they send a replacement then have you send the broken phone back?
Thanks.
Ok so i walked into my desk at work last week and cracked the LCD - i had already puchased a new digitiser as my screen was getting pretty scratched up so i figured i'd simply buy a new LCD and take the phone and new parts round the corner to my local phone shop who were happy to replace my screen and return the next day.. great.
Fast foward and now i have a BIG problem. The new LCD doesnt seem to work once the phone has booted. SO, when you turn the phone on you get the usual windows boot screen with the rom info in red in the bottom corner (im using Monx's latese 6.5 rom). After that though it all goes Pete Tong, when then alignment wizard starts the screen goes nuts, flickering like an old TV and not displaying a steady image. The guys at the store say the phone is damaged from the knock to the screen however before I did a hard reset and removed my sim and SD card the parts of the LCD that were still able to display the today screen etc were showing everything correctly and flicker free and even allowed me full touch control with the stylus.
I basically need some advice from people who know a thing or two about replacing Touch Pro screens. Despite what the shop guys say i suspect that my screen is not compaitble with my Touch Pro which is originally a UK Vodafone but i now live in Canada and got the new LCD from the States. The person who sold me the LCD said it was compatible with all Touch Pros & Diamonds, but then he would say that wouldnt he!
My options are either buy another LCD and hope that does the trick or bite the bullet and get a new crappy canadian contract and a new handset. please help me ive tried the search and cant find anything that helps me and im desperate for a solution!
Cheers
Its a LCD issue what you got, my guess is that the person at the store either gave you a faulty one or its a duplicate lcd,also cleaning the LCD connector with alcohol would be a good idea.Its very rare that in the Diamond/Touch Pro category the connector to get damaged.
Hello all.
Any help would be appreciated
I've had my nexus for a while and ended up cracking the glass on the screen.
While the digitizer was still working, i planned on fixing it whenever I had the chance to.
As few weeks later, I took a nice chunck out of the screen (Which still left the half of the screen working)
I knew a complete screen replacement would cost around ~$120 at the time I bought one.
My mentality is that buying a complete screen w/ frame of ebay would be cheaper then sending it back to Google and/or LG.
Which I should've done.
But anyways, my arrogance drove me to buy this.
Delivery was swift, and suddenly got to work as soon as I came home.
Disassembled my nexus (Surprisingly easy) and attach my new screen.
When I powered up my phone, i was greeted with this .
This kind of upset me, but the fact that everything was working compared to how the screen was previously blinded me from troubleshooting the issue.
What got me, if you zoom into the top right of the screen, is there is an natural curve/crack inside the lcd which leads me to believe that my new screen wasn't 100% working.
This bar was constantly there. Not of the most annoyance, but still was there.
Fast forward a few days, then all hell breaks loose. Previously with my old screen, I had red bars/line run vertically on the screen, almost blinding the actual content.
Then this started happening with the new one. At this point, the coincidence led me to believe that the circuitry in the on-board was damaged as well.. OR the new screen has the same exact issue. Which i believed to be less likely.
I closely inspected my on-board through-out my phone, and noticed no damage. (At least at visible level)
As days went on, the effect got worse. Whenever I'd lock my phone, and turn it back on, the streaks were gone.
Then slowly faded back after a few seconds of having the lcd on.
I've already spent $110 on a new screen, which didn't end up working.
I've probably voided my warranty by having done it myself (Regret it completely)
Ebay seller requires returns to be shipped back in the state it was, which im sure i've thrown out the box that contained some stickers etc. that were initially on the new screen.
What should I do? My phone contract is up in two months. Should I get another nexus 5 with the 6 being already out?
Should I send this to LG/Google ? (i bought it through the play store)
Should I give up on this 90% functional phone?
Should I send back the dysfunctional screen? (But it also could be the on-board causing issues)
Im a Canadian user on Fido.
Thank you for your time
Hi All... Been a while since I posted here on XDA and hoping for some assistance.
My S6 recently seems to have an issue with the screen (mainly on whites) where there is a dark streak that runs vertically on the left side of the screen from top to bottom and slightly to the right on the bottom (makes an L shape) that seems to ONLY be noticable in NATURAL light.
What I mean is under any lamps or fluorescent lighting it is not noticible or very minimally but as soon as it's in the sun it's as plain as day.
I've taken screen shots of the issue and even in the screenies, it's only noticable in natural sunlight and not in "fake light" so I don't know if posting a screen shot will help but I have none the less.
Has anyone e else had this issue and if so has there been a way to fix it?
I'm wondering if anyone else has this same issue and if so has anyone been able to fix it?
Please let me know...
Thanks,
Hey, I am currently using my galazy s6, I watched your screenshot but actually, even when I am in sunlight I cant see a problem, so the problem is in your screen itself and when you take a screenshot and send it, no one can see it ( like when your screen is cracked.) So your screen might be faulty, I think you need to go to where you purchased it and hope for replacement.
Thanks for the reply. Ya... I've gone back and they have seen the issue but if course since I've had the phone for more than 2 weeks they won't do a replacement on the phone and want me to send it for manufacturers warranty. I even have the extended warranty that I pay 10 bucks a month for but NOW they told me that if I want to use that I would have to pay a 250 dollar deductible for a replacement...
I just don't understand why it's only noticible under sunlight?...