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I got my Infuse when it released 4 months ago and I've been in love with it ever since. Just last month I have noticed a huge black spot on my screen. The spot is located on the bottom right hand side of the screen (the app/widget spot just above where the applications app). It has a diameter of about 1cm and is only extremely noticeable when the screen is dark. I know this is not a software problem since I have taken pictures with the camera and the spot is not in the pictures and I have taken SS of the screen and the spot refuses to show up on those SS also. It is a hardware problem and I'm getting worried that I am not the only one.
I've been trying to ignore it but my paranoia is getting worse since the spot is so huge. Upon closer inspection (looking at a black picture), I've been able to make out a LOT of black spots on the screen too. These black spots are not as big as the one HUGE spot but are definitely noticeable now that I can see them. These spots have a diameter of a mm and there must be at least 20 of these black spots. I've asked if my gf could see the huge spot and she was able to see it and soon after she could spot all of the tiny black spots too.
I want to do a manufacturer's warranty but it's a little too soon and I'm afraid it will be difficult for Samsung to reproduce (assuming that they are lazy and just don't want to help me) and also because I can't take SS of it so I don't have the proof unless they see it for themselves. Please help me!
I wish I could take a SS for you guys to prove it but I don't have a camera that would be good enough to capture these things. My phone is probably the only camera that I have.
Sounds like an LCD leak. If it is, it will probably only get worse. Try to use your warranty or insurance.
Sent from my SGH-I997 using XDA App
Go ahead and do a manufacturers warranty.
Samsung doesn't care, as long as it's not your fault (LCD leak isn't your fault, it can happened on it's own), they'll repair it (most likely by putting a new SAMOLED+ screen on your phone, they have millions).
Also, it's never to early to do a warranty, if there's something wrong with something you own, you should always have the manufacturer fix it.
LCD leak on an OLED phone....?
Whatever the problem is, I suggest claiming a warranty. I saw on the net where a guy had the same issue on a sii and they fixed it.
Sent from my SGH-I997 using XDA App
Ok. So I am not crazy and I confirmed with other people. But in the sun I can literally see the inside frame through the screen.
Spoke to att and going to replace it now.
Whoa. That sounds bad. Could you please describe the issue a bit in detail?
Sure. In the extreme sunlight and for example I have a white background I can see the inside bezel all around the screen. It even takes a turn by the camera
I know it sounds weird but that's what happened..
And here is the proof.
Took a picture with an iPhone of my galaxy s6 screen.
In direct sunlight you can see the inside bezel...
Sent from my SAMSUNG-SM-G920A using XDA Free mobile app
EXYZ1000 said:
And here is the proof.
Took a picture with an iPhone of my galaxy s6 screen.
In direct sunlight you can see the inside bezel...
Sent from my SAMSUNG-SM-G920A using XDA Free mobile app
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Click to collapse
I just posted about this earlier as well. I noticed the same thing today when I was out in direct sunlight for the first time.
went to the at&t store. And they though I was crazy and said I'll have to pay or restocking fee ect....
So I called at&t and they will be ship one tomorrow.
But now that you mentioned it too. I hope it's not a all units..
Anyone else can confirm.
it looks like burn in as the nexus 6 has the same issue. I ignored it to be honest... mine doesn't seem to have this issue. it's cloudy over here so I am not able to get sunlight at the moment but I put the phone under high flash light and ran a screen test I didn't see anything... I got mine from tmobile. I wounder if they use 2 kind of screen... Mine made in Vietnam and my Samsung phones always made in china...
NICEGYPT said:
it looks like burn in as the nexus 6 has the same issue. I ignored it to be honest... mine doesn't seem to have this issue. it's cloudy over here so I am not able to get sunlight at the moment but I put the phone under high flash light and ran a screen test I didn't see anything... I got mine from tmobile. I wounder if they use 2 kind of screen... Mine made in Vietnam and my Samsung phones always made in china...
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Click to collapse
You can't see it that way. You won't to be able to see it by manually setting your phone to full brightness and using a screen test app. You have to be in direct sunlight with autobrightness set. On the autobrightness setting the S6 has the capability to reach twice the brightness in direct sunlight versus manually setting it to the highest brightness setting. That is the only way your phone will reach the brightness it needs to see what the OP is talking about.
I can only see it this way. I'll be willing to bet that this is something that affects a LOT of S6s. However, I'm not too concerned about it. I probably access my phone in direct sunlight on a bright white background 0.1% of the time. And even then I'd have to look for it.
I think the uneven screen tone where some parts of the display is a bit more pinkish/purplish than the rest is a much bigger problem. It's far more visible against a white background at any brightness level. I know because my phone, which I had replaced because of this issue, still suffers from it slightly.
BTW, my S6 is also tmobile and made in Vietnam.
Seems like we all have the weird tint on whites but it's the luck of the draw on how severe it is. Mines very minimum and only noticeable if I look for it closely
Just used the phone for the first time in direct sunlight and noticed the strange lines. You don't see it at max brightness indoors. Only on a white background BTW.
I just noticed this issue today (first sun in a while) and was grateful to find this thread.
I played around with my phone - the lines appear most clearly with a white background, but screen brightness doesn't seem to matter. All that counts is direct sunlight on a bright, blank screen. I wonder: could this have something to do with the wavelength of sunlight hitting the glare-resistant coating on the screen?
In any event, I called AT&T (my provider) today. They said that they had no record of the issue. Thanks!!! Curious how the various providers (fail to) address the issue.
Joshua Aryeh said:
I just noticed this issue today (first sun in a while) and was grateful to find this thread.
I played around with my phone - the lines appear most clearly with a white background, but screen brightness doesn't seem to matter. All that counts is direct sunlight on a bright, blank screen. I wonder: could this have something to do with the wavelength of sunlight hitting the glare-resistant coating on the screen?
In any event, I called AT&T (my provider) today. They said that they had no record of the issue. Thanks!!! Curious how the various providers (fail to) address the issue.
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Click to collapse
I spoke to AT&T and they are shipping another unit. Not sure if it will be any better since alot of the folks are having the same issue.
Sent from my SAMSUNG-SM-G920A using XDA Free mobile app
Joshua Aryeh said:
I just noticed this issue today (first sun in a while) and was grateful to find this thread.
I played around with my phone - the lines appear most clearly with a white background, but screen brightness doesn't seem to matter. All that counts is direct sunlight on a bright, blank screen. I wonder: could this have something to do with the wavelength of sunlight hitting the glare-resistant coating on the screen?
In any event, I called AT&T (my provider) today. They said that they had no record of the issue. Thanks!!! Curious how the various providers (fail to) address the issue.
Click to expand...
Click to collapse
*UPDATE*
After experimenting a little more, I called AT&T again to see if anyone else had been complaining about the issues. According to the service rep, there was no record of any calls besides mine. *ahem* They gave me the number for Samsung support whom I dutifully called.
After getting shunted around for a while, I got a level II tech who said that she had never heard of this issue nor could she advise me on it.
At this point, I still have a week left to exchange this unit for another phone free of penalty. I guess I'll give a final call to AT&T early next week and see if they have any more data. My gut tells me that this is just a design flaw on this generation of S6 phones and that I should just live with it.
BTW, this thread may be of interest to anyone following this discussion:
http://forum.xda-developers.com/gal...orkarounds-t3081836/post60111486#post60111486
Cheers!
By the way. I got a replacement from AT&T. And lucky me it was sunny here today. And YES I CAN STILL SEE THE LINES........
THIS IS A SAMSUNG GALAXY S6 ISSUE. At least i think so.
Sent from my SAMSUNG-SM-G920A using XDA Free mobile app
Haven't tested to see if mine has the lines in direct sunlight but my phone certainly has the faint pink hue on one end of the screen which is noticible on white backgrounds.
I have had the s6 replaced three times and each one has the pink screen hue at one end of the screen.
I urge every s6 owner to load up a white wallpaper or background and see if your screen accurately produces white evenly on the display. I bet you it won't. And once you see it, you can't unseen it.
Anyone else notice what seems like to be a screen burn in on their Galaxy S6 (non-edge). I was outside today in direct sunlight for the first time and I pulled up google chrome (white background) and I noticed dark gray lines as depicted by the red lines in the pictures. Just curious if anyone else has this?
http://forum.xda-developers.com/galaxy-s6/help/phone-please-try-thispossible-screen-t3072949
I have found exactly the same issue on mine. But it's only noticeable in direct sunlight it seems. At present it isn't a deal breaker for me but it's certainly a bit odd. Surely it's a little early for screen burn in?
BlameUREdiction said:
I have found exactly the same issue on mine. But it's only noticeable in direct sunlight it seems. At present it isn't a deal breaker for me but it's certainly a bit odd. Surely it's a little early for screen burn in?
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it's not burn-in, it's seeing through the screen to the assembly
Same here, Vodafone spain. Galaxy s6 black
ingenious247 said:
it's not burn-in, it's seeing through the screen to the assembly
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Click to collapse
+1.
It's not screen burn in. It's the metal chassis behind the screen which you are seeing., which is only visible in direct sunlight.
Ok but is that normal?I have the same issue and at the store i notice the same issue on one new-out of the box device.Should we replace our device or this is normal?
I started a thread to this issue yesterday. Because I didnt saw this one.
Just replaced my phone because some issues with the display, flash led and this problem.
Think my replacement will have it, too.
For now I cannot anwer me the question if it is suitable to accept this for a phone in this price segment. The summer is coming and the issue will be there on a lot of days.
PerryRhodan said:
I started a thread to this issue yesterday. Because I didnt saw this one.
Just replaced my phone because some issues with the display, flash led and this problem.
Think my replacement will have it, too.
For now I cannot anwer me the question if it is suitable to accept this for a phone in this price segment. The summer is coming and the issue will be there on a lot of days.
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Click to collapse
I think i will not settle for a phone at this price range and this stupid issue and i think that nobody should. I will just pick up Note 4 with Exynos if this issue is not resolved with the 3rd s6 device.
Me too.
On a teardown from ifixit you can exactly see the unit that creates these frame.
Thank you very much! I also experienced this on my Galaxy s6. I ordered a replacement and also noticed it.
Just to let you now guys.I tested 4 new s6 devices and all of them had this issue!!!This is a big thing and nobody is making the real fuzz abou it.So i picked up Note 4 with Exynos.Do not buy s6, wait for month of two just so they can resolve this.
I think it is a design problem and there will be no fix for it.
If that is the case, then ppl should make a big deal about it.I don not have this phone anymore but I would like to help if this issue continues.I will contact samsung via facebook and see what we can do.
I got my replacement yesterday and yes, the problem still exists. The phone is from Vietnam, 04/15/15.
The story goes on. After Amazon Germany stopped selling the black 64 GB edition I replaced my one against the white 64 GB. This one shows the frame on any background. Not only white. Only on very dark ones there is no see.
And I can see it under normal light conditions. Not only sunlight.
A very very very bad Display.
Why is it just this quiet about the issue? It's not less ugly like the flash LED or the wiggling home button issue.
My S6 (Germany; Mediamarkt) doesn't seem to have a a burn-in.
http://www.directupload.net/file/d/3982/wj6uc78e_jpg.htm
Try this in direct sunlight please with max brightness.
It is not a real burn in. It is a frame of a used component that Lays direct under the display.
Real screen burnin
We were at the Verizon store today and noticed that all the Edge phones had real screen burn in. One had the Verizon logo burnt into the screen that you could see clearly from within any app with a white background. We used chrome and a normal web page to show the employees of the store. The galaxy s6 egde had some sort of Verizon demo bar burnt into it. It seems to be a problem with the screens. I googled for it and found this thread. I am surprised this hasn't become a serious problem for Samsung yet.
xeni said:
Anyone else notice what seems like to be a screen burn in on their Galaxy S6 (non-edge). I was outside today in direct sunlight for the first time and I pulled up google chrome (white background) and I noticed dark gray lines as depicted by the red lines in the pictures. Just curious if anyone else has this?
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Click to collapse
Had a very bad screen burn in my S5 - i could actually see the title of the email app i have to use for work on a white screen without sunlight (title of the app is ALWAYS at the top when working in the app). Now had the S6 since it has been out and starting to see the same issue. Spoke with Samsung about this and they stated that the S4, S5, S6 and all Note devices are capable of getting screen burns with High Contrast imaging or lines. They said they could replace my screen but i would be without a device for nearly a month, and the carrier will not complete a warranty because the device still functions perfectly.
THANKS SAMSUNG!
I've got to the conclusion that my S6 have some screen glass 'problems'. Whenever i tilt it the colors change a little, from that yellowish white it goes to some blue accent; and also the botton of the screen is more white then the top. This is very noticeable indoor with brightness on auto, at the outside i don't really notice some of these 'problems'... I know that all of these things are specific to the amoled category but sometime it's irritating.
I've send an email to the carrier from i bought the phone and they told that the phone will be send in service; and replacement its not possible(i have bought the phone online).
My question to you, should i send the phone to the service ? I mean, it is two weeks old.. will it be the same after a screen replacement ?
I'm knox tripped also but i think this it's not gonna be a problem since it's a hardware issue.
Thanks for your time.
bandy17 said:
I've got to the conclusion that my S6 have some screen glass 'problems'. Whenever i tilt it the colors change a little, from that yellowish white it goes to some blue accent; and also the botton of the screen is more white then the top. This is very noticeable indoor with brightness on auto, at the outside i don't really notice some of these 'problems'... I know that all of these things are specific to the amoled category but sometime it's irritating.
I've send an email to the carrier from i bought the phone and they told that the phone will be send in service; and replacement its not possible(i have bought the phone online).
My question to you, should i send the phone to the service ? I mean, it is two weeks old.. will it be the same after a screen replacement ?
I'm knox tripped also but i think this it's not gonna be a problem since it's a hardware issue.
Thanks for your time.
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Click to collapse
If you're knox tripped, then good luck. You still have warranty (in EU at least) but got to fight for it.
I got pink dots all over my front camera (getting worse and worse) and Samsung say the reason of the pink dots is cause of root, even tho there is documentation for it being a hardware issue on SG6.
So well, if Samsung can get you to pay for the repair in any way, they will.
I wouldn't bother. A repair will come back the same or worse.
Colour shift is normal but still one hundred million times better than any LCD. The white balance is AMOLED all the way and they ALL do it (on S6 and note 4).
I would learn to live with it.
Noticing a kind of very lite shade of greys in white screens irrespective of the brightness. No problem with any other colors. Can’t capture it in a snap. So tried my best to represent it in the image(attached). You can download the image and zoom-in and shake the image in the marked area to clearly see what I’m talking about. Anybody else having this issue? Is it huge issue as I will be working with photographs in the phone?
Just bought the device yesterday. Would be nice if someone can tell me how to convey this to the retailer without making him think that I’m crazy for a replacement. :laugh:
Unlocked model S7(flat)
I have found that all modern high density AMOLED screens have this to some extent. I bought 7 Galaxy S6s and none were perfect, with some better than others. 99% of people won't notice it. And even if you're someone who can notice it, sometimes it takes a couple weeks of owning the phone before you see it, and then once you see it, it's hard to unsee it. It's especially noticeable if you're scrolling and move your eyes up and down the screen with the content as it moves.
gtg465x said:
I have found that all modern high density AMOLED screens have this to some extent. I bought 7 Galaxy S6s and none were perfect, with some better than others. 99% of people won't notice it. And even if you're someone who can notice it, sometimes it takes a couple weeks of owning the phone before you see it, and then once you see it, it's hard to unsee it. It's especially noticeable if you're scrolling and move your eyes up and down the screen with the content as it moves.
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I saw it in the first day itself. Expected value for the price paid is not delivered means. It's cheating
Its very common on AMOLED devices unfortunately and my guess is that the vast majority of users cannot see it so lower # of units returned to samsung and they probably will blame it on QA. If a lot of consumers would start to notice it and demand for close to perfect panels then samsung will probably up their AMOLED game.
we bought 3 sgs7 phones all of them have this issue...how can such a company like Samsung do this ...like i cant see that LOL my vission on close distances is verry verry good so thats whay i saw those gray lines in a minute after buying one.i went to see my brothers gs7 after that and of course his one was the same and then after one week my father bought one white version so i thought that the 3rd one has to be a good one but NOPE it was the same story again...im very pissed so i will go to Samsung and tell them about it and will see what will they say...just to let u know guys i had similar problem on xperia z5 but instead of grey lines i had white ones and also some white spots and i send it to waranty and told them about the display issue and they have replaced the screen and now its perfect...so im goin to do that on Samsung aswell. good luck ppl
just to let u know guys i went Samsung and they replaced the screen but those gray lines are visible again so they sad that they cannot fix it and change screen everytime.... it looks like that alot of led panels are baddly constructed in the factory so i decided to return the phone.
I am on my 3rd galaxy S7. The 1st had the SD card connecting and disconnecting. The 2nd one the USB port would no longer transfer data(learned because VR stopped working) I am worried about the build quality of this phone....
Sent from my SM-G930T using XDA-Developers mobile app
JovHok said:
Noticing a kind of very lite shade of greys in white screens irrespective of the brightness. No problem with any other colors. Can’t capture it in a snap. So tried my best to represent it in the image(attached). You can download the image and zoom-in and shake the image in the marked area to clearly see what I’m talking about. Anybody else having this issue? Is it huge issue as I will be working with photographs in the phone?
Just bought the device yesterday. Would be nice if someone can tell me how to convey this to the retailer without making him think that I’m crazy for a replacement. [emoji23]
Unlocked model S7(flat)
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Click to collapse
I have exactly this same issue and it's driving me nuts! I cannot return my phone now, but it's very noticeable for me those grey lines when some other people I tried to show it couldn't see it...I hate AMOLED displays, I have never had a phone with an AMOLED display which was perfect, all of them always had some issue at some point. From Motorola, other Samsung, Huawei, all of them had some sort of issue with the display.[emoji35]
Enviado desde mi SM-G930F mediante Tapatalk
Replaced once, too. Mine was not a perfect line, like gray dust splattered along a line. Especially visible with grayish flat images, there were clear fluctuations on shade of "gray". Second device is almost perfect. If you look with magnifying glass , there were some pinkish littttle dusty dots on white, but it is really hard to see with naked eye. So happy with second now.
This issue is present because AMOLED screens don't use backlight. Every pixel is emitting light, and my guess is that they aren't distributing the same amount of brightness on every area of the screen.
It's noticable, but as some said to a very small amount of people, and it isn't that much of an issue if u ask me. Bigger issue is that amoled screens burn in over time. I could see my keyboard on white background on my S5 after a year and a half of use. Thank god that s7 has themes so I can change keyboard layouts.
Everything comes with a price... LCD's have their flaws, and so do AMOLED's.
Good news, its just a software bug on Android M, just reflash it to Android N and it will be fixed.
bitterano said:
Good news, its just a software bug on Android M, just reflash it to Android N and it will be fixed.
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Click to collapse
Not here, I'm running the latest beta on my s7 and the grey lines are still there, it's a problem with the display itself.
Enviado desde mi SM-G930F mediante Tapatalk
Found a perfect solution
Found a complete solution here.
Works like a charm.
techgadgyblog.wordpress.com
My experience.
Hi all,
I have an unlocked, rooted, Nougat ROM S7 Edge and I have been experiencing the same issue for 3 months.
The only way for me to fixed it is to flash Superman ROM, then the lines disappear. Any other ROM (Elyos, S8 ports, ...): I have the grey lines. A kernel issue?
Cheers.
P.S.: Flicker free kernel used to work with Superman ROM but if I flash it after any other ROM, my phone gets stuck in boot.