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Hello everybody,
I want to tell you what happened to my Touch Pro this evening:
On the display (also if the device is off) appeared a small rectangle in the center (about 2x3 cm) made from bubbles. Well, not bubbles, I’m quite sure that are liquid crystal. If I put pressure with the finger the “bubbles” move and follow the pressure also out form the edge of this small rectangle)
As I can reach a decent camera I’ll post some photos of this rectangle.
The strange thing is that the device didn’t fall in ground, didn’t have temperature range; nothing hit it and so on. It was in my pocket well safe!!
If display is on the problem is quite invisible, if display is "black" or off... ....Grrrr!!!
Now, my questions:
1) Warranty is also for display?
2) How warranty works in Italy? Where should I ship the item? Which times?
3) If I have ship the device, sould I load the original rom & radio? Where can I find the rom?
Certainly, first thing I’m going to do Monday morning Is to call Italy HTC’s support number…
Thanks a regards,
Andrea
The "oil spot" problem isn't a broken display. It's the touch sensitive layer, which has been subject to too much pressure (carrying it in your pants pocket, etc). This has been happening on a bunch of Touch Pros and Diamonds. You should still be able to use it just fine, but touch sensitivity may get worse over time.
HTC may or may not be willing to replace it for you (and if so, they may or may not charge some kind of fee). Although it's just a hardware change, you should probably recover stock SoftSPL for warranty.
I have the "oil patch" problem with my Touch Pro. Unfortunately when I first noticed, HTC would not fix it for me, so I still have the oil patch on my screen, although everything still works fine so far. If it gets worse, I plan on buying a replacement LCD/touchscreen and replacing it myself:
http://mobile.brando.com.hk/prod_detail.php?prod_id=03799
I've noticed this problem on quite a few of the original touch / elf / 6900 phones, including my old personal phone which I used in this condition for many many months without every having any actual issues. It is strange but like you said: pretty much not noticeable when on and probably just best left alone unless it really bothers you.
I have the same spot but it is not causing any problems that I noticed but there is many who have this spot in the diamond forum.
today i also noticed this on my touch pro..i sort of fell asleep on it and i think i might have messed it up
i can see that oil spot that you mention but only if i tilt the phone at a certain angle and only if the screen is off.When the display is on i can see everything properly
The problem:
Touch function is messed up badly..i tested in notes application and sometimes when i press at a point X the dot appears somewhere else on the screen...Internet browsing is a pain in the ass like this...
i also noticed one thing..i took the stylus out, put the phone next to my ear and i tapped at the area outside the oil mark. I get the normal soft sound and pressure feeling as it should be.. When i do the same at the oil spot its rather hard feeling and sound..
i will contact HTC on monday and see what they say about it..
otherwise i will get a replacement for 159euros (inc installation) from pdatech...
Happened to my Fuze...
Happened to me too 60 days into owning it. I carry all my phones in my pocket, but have never had this problem. I brought it into the at&t store that I got it at and they never saw it either (it is only a few months old for them and have not had any complanints yet). They were going to replace it for me but were sold out. They had me call the warranty department and they replaced it with a refurbished unit (although all of their refurbished units are brand new as of this point because the phone is so new for at&t).
If you got your phone through at&t call warranty support and they will swap it out if the unit is under warranty (which being 2 months old at this point it will be).
This happened to my Fuze as well. I tried to call AT&T support and visit a corp store but they ruled it as physical damage, thus voiding my warranty. Apparently the "crystals" under the display are cracked/damaged, causing the rectangle. Who knows.
has anyone successfully sent a touch pro raphael to HTC repair shop to be repaired under warranty with this issue?? its really bothering me that i can see it and i feel like it will affect my phone eventually...
Add me to the list too.. I am going to try to get mine replaced through Sprint if it gets bad. I hope they know this is an issue/defect and not something like water damage
ez345 said:
has anyone successfully sent a touch pro raphael to HTC repair shop to be repaired under warranty with this issue?? its really bothering me that i can see it and i feel like it will affect my phone eventually...
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Click to collapse
I believe this is a design/quality issue. I posted about this same problem here some weeks back. HTC will not repair under warranty, paid in total 77 pounds to get this fix from them. I believe they are aware this is a problem because in the warranty book, screens are not covered even when its not your fault. They call it Newton ring .
Funny thing that a lot of people started noticing this issue very recently: as if a cheap component came to the end of its life cycle.. propably in my head only..
Anyway: I noticed this on my TP a few days ago and I'm going to drop my phone to the local service. It's the second time in just over 4 months.. crappy build quality really
also: Diamond users have had the same issue: http://forum.xda-developers.com/showthread.php?t=439410
Local HTC service got back to me: they're insisting that it's a 'mechanical fault, not covered by the manufacturers warranty'. Then it gets better: the estimated repair cost is 275 euros (that's roughly 355 USD) for the replacement of the display and front cover.
Naturally I'm going to challenge this as the oily patch appeared over night when the phone was sitting on a table.
not that im questioning what happened but personally i find it difficult to imagine how it can get the oil spot just by sitting on the table :S
normally you would expect this after exserting enough force on the screen. Personally that was my case. I sort of fell asleep on the phone and might have hit it on the metal edges of the bed..anyway i got mine replaced from pdatech.nl for ~170euros including installation costs..
Well if I had to venture a guess, I'd say that the 2h navigation on the night before took its toll on the display and during the night it just spread out and became visible..
how dodgy. I have been getting this problem, but funnily enough I thought it was due to air pressure, because it happened to mine when i was on the plane.
anyway i was just coming home from someplace real hot (40C), and it kept giving me the screen alignment problem for a few weeks, kept thinking i was pressing the top right corner of the screen regardless where I pressed. However, found that putting slight pressure on the screen for a few hours (i.e. a weight) fixed the screen alignment problem temporarily (for a few hours).
Anyway, just came back on the plane from someplace real cold (-10C), now the problem has ceased.
???? air pressure? or temperature variation?
I don't have the screen oil spot problem you guys have however.
Here's to it lasting a little while longer...
I asked for a more detailed report of the fault and the service just said that 'It's a fault defined as OOW (Out Of Warranty) by the manufacturer' and that there's nothing they can do but charge me for the repair. Note: they're not even putting the blame on me saying 'abuse/misuse'!
Now I'm going to go to the seller (expansys) and hope that they have some interest in keeping customers happy (and maybe have more business with them in the future!) and make things right (=fix my phone or replace it).
Wow, and I thought I was the only one. I've noticed the same oily stain after falling asleep on the phone. I've had it for a month now, and I've gotten used to it. It does not seem to affect the sensitivity or the accuracy on the touch screen. At least not in my case.
Does anyone have any experience replacing the touch screen by themselves? Is it a complicated operation? I would greatly appreciate a 10-step-guide on how to replace the screen, if it's going to be an issue over time.
disassembly guide
check out the wiki of xda click on service manuals and look for raphael. its on page 19 of the PDF
I noticed this issue on my Touch Pro today morning! I used my phone last evening and everything was fine. Now the touch screen doesn`t work at all. Great.
Same issue
I have also been victim of the oily patch.
I have had the Sprint Touch Pro since November and it just happened within the past 2 weeks.
Maybe this is due to not putting the screen protector on the phone.
I'm going to try visiting the Sprint Repair Center to replace it and then put the InvisibleShield Screen Protector on it.
Hi i have got HTC diamond and i must've sat on it or something, but i have a few large cracks on the internal screen. Touch works fine i mean, everything is in working order, its jsut i have a massive cracks from one side to the other. I'm having trouble finding the right screen because there is the lcd panel with the htc logo and then theres another with just the screen. I want to replace it myself because can't be bothered going through the whole sending the phone off phase. If someone can redirect me to a plae i could get a screen for a reasonable price, that would be great.
Let it go... I'm actually having the same problem and there is one thing you need to know : you need to sold a connector from the LCD screen to the Touchscreen, it's not a connector that you can plug easily.. (((
I just bought a LCD screen and a touchscreen on eBay, but without this sold, it won't work as I would..
I have solder and the kit and if i can find a tutorial somehwere i'm sure it can't be that hard. You said you found it on ebay, do you have a name or maybe a link? how much did you pay? =-s
I dropped my touch pro and cracked the screen in a few places. I think it works normally except for the screen, as it receives calls fine...
A new phone isn't in my budget right now. Does anyone know of a good place (hopefully in DC, MD or VA) that will supply or install a replacement touch screen?
(btw, no recent threads came up when I searched.)
Ebay!
Just looked, $30 including postage for a screen & digitiser if you are able to do it yourself.
How hard is it to replace a screen if it has surface damage? Is there anywhere i could find a walkthrough or help?
Shame man, its a tragedy of what happened to your phone...
Luckily its not too bad, and you may just be able to fix it. You can download the service manual for the phone here: http://htcwinmobile.blogspot.com/2009/03/htc-raphaeltouch-pro-service-manual.html
Just a note though, make sure you DO USE tweezers or something to get the speaker wires out of the way before snapping the enclosure back into position... I had to reopen the phone again, after powering it, to rejoin one of the little wires thats like a tenth of a millimeter thick DO NOT IGNORE ANYTHING THEY TELL YOU IN THE MANUAL. Oh, and what works well for the "plastic removal tool" is a cut out piece of plastic ice cream container. AGIAN, do not ignore anything in there... You are voiding the warranty permanently when you do it yourself (which you unfortunately have to).
Anyways, good luck!
I drop my phone also, but the screen didn't actually cracked! but I do have is problems with the screen in other ways! Sometimes I get a black screen when I turn on the phone and sometimes not, but when the screen turns on, it flickers a lot and have lines thru it. What suprises me is that sometimes I get perfect images on the screen (Which makes me think that the screen it's not damaged).
Any suggestion would be apreciated. Thanks!
3 days and still no answer from anyone! I would like someone to throw me ligth on this issue. I'm waiting for this to know exactly what I need to buy, before I start assuming things.
Thanks in advance!
a.mendoza said:
3 days and still no answer from anyone! I would like someone to throw me ligth on this issue. I'm waiting for this to know exactly what I need to buy, before I start assuming things.
Thanks in advance!
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Click to collapse
Sounds like the LCD connector may have come unseated. You could open up the phone and make sure all connectors are firmly seated if you feel confident in your abilities.
maxh said:
Sounds like the LCD connector may have come unseated. You could open up the phone and make sure all connectors are firmly seated if you feel confident in your abilities.
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Thanks for the advice! I was thinking on that also and wanted to take my chances opening the phone (oh god!).
BTW, I saw the $30 LCD Screen+Digitizer combo on ebay that Beeble referred to, but I'm not sure if it fits on the fuze (my model). What have come to my mind it's to buy also the front camera of the phone (like a thread on the kaiser) to mod the cell, in case I need to buy the screen+digitizer. I've search all threads about this issue but nobody has done it because it was too expensive for the result; I believe with this price it's worth it right now!
solved
Try this steps:
http://www.pdacenter.ru/razborka/htc-touch-pro/
I used Diamod (!) LCD and Touch Pro digitiser. Works perfect.
Much more cheaper
If your screen works fine sometimes, you most likely don't need to replace it. there's probably just a loose connection somewhere. If you really want to replace it though, there's an ebay seller with a really good deal. $20 for the screen and digitizer already glued into a new front body piece: http://cgi.ebay.com/OEM-HTC-FUZE-LC...wItemQQptZPDA_Accessories?hash=item3ef8817bf6 That one's for the fuze, but I think the seller has other models too. I'd definitely get the LCD and digitizer together or else you might end up like I did on my first attempt: http://forum.xda-developers.com/showthread.php?t=584050
-G-Rey--- said:
Try this steps:
http://www.pdacenter.ru/razborka/htc-touch-pro/
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Click to collapse
WOW! What a long way to get to the screen. Good luck for everyone who tries to dismount and mount the Raphael.
maxh said:
If your screen works fine sometimes, you most likely don't need to replace it. there's probably just a loose connection somewhere. If you really want to replace it though, there's an ebay seller with a really good deal. $20 for the screen and digitizer already glued into a new front body piece: http://cgi.ebay.com/OEM-HTC-FUZE-LC...wItemQQptZPDA_Accessories?hash=item3ef8817bf6 That one's for the fuze, but I think the seller has other models too. I'd definitely get the LCD and digitizer together or else you might end up like I did on my first attempt: http://forum.xda-developers.com/showthread.php?t=584050
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Click to collapse
Thanks for the advise maxh,
I just wanted to let you know that a miracle just happened! my cellphone started to work just fine without even opening the phone! it has more than a week on this situation so I believe that it's exactly what you stated (the LCD conector became unseated or loose). Since it's still working, I have no need to open it! so I'll just wait until it becomes defective again and at that point just open it and tight up the LCD connector!
Anyway, I would love if somebody could make the mod that I was refereing to before (changing the screen of the fuze by the touch pro one) and see if it's possible to attach the front camera on the fuze.
Once again, thanks everybody for your opinions.
I got my new display+ digitizer on Ebay (65$) and replaced it, using the russian link mentioned above ( follow the exact procedure) , it took me 2 hours to do it, and after lot of patience it worked! My problem was the digitizer never worked fine, and after replaced it it worked like never before. If You are not familiar with repairs, it will be a mistake and waste of money to buy a display without digitizer. NOW, I have a small problem, my display has a NEW color, it's like color temp is WARM for this display, and COLD for my old display, AND COLOR level is lower, and the result is display without vivid colors, black like gray. Is there any way to change the DISPLAY color settings?
So year i dropped my phone in the bathroom and cracked the screen and now i can only see a tiny portion of the screen. Considering i also have the newton ring on my phone i think its time for a new lcd and digitizer. Would someone with experience in this area take a look at the following link and let me know if this is all i need for a replacement.
http://cgi.ebay.com/OEM-Replacement...wItemQQptZPDA_Accessories?hash=item41473b5370
You didnt say what phone you have!
If you have a Touch Pro then it looks right - i believe the fuze screen is slightly different (no front camera) so if you use this screen on the fuze you may see something through the camera lens.
I replaced mi display , it took me 2 hours to do it, but finally it worked fine. The only issue was the new display has a different color, the digitizer just worked perfect, even better than new, but the color is different, now the colors are less vivid and less brighter, I will try to adjust the display color settings, I will do it tonight.
oh wow good eye didnt even notice that. i guess ill go with this one i just found.
http://cgi.ebay.com/OEM-HTC-FUZE-LC...wItemQQptZPDA_Accessories?hash=item3ef8817bf6
hey GussMiami, do you DIY your screen replacement?
I would like to replace my LCD by myself, but I do not know how to do it,,, tried to youtube it with 'replace touch pro lcd screen' or some thing like that but came up nothing.
tq before,,,
ps: if I have blue spots on my screen, is it some kind of dead pixels?
Xue v.2 there are a couple of guides around on replacing the screen http://www.att-phones.org/att-htc-fuze-user-manual.html
I ordered a new Digitizer and LCD for my Fuze yesterday as mine is somewhat scratched up, the job does not look particularly easy, at the moment I am debating finding someone else to do it for me vs possibly wrecking my phone doing it myself, from what I have read the hardest part is making sure not to break any cables/wires (commonly I see people breaking the speaker wires).
oh thank you naiku,
well, I think I will buy the lcd+digitizer for 30usd from ebay and have htc care to replace it for me,,,
plus I need to fix the keyboard as well. Let the pro doing the fix LoL
I cracked my screen (while it was in the pocket of my jeans). Anyone know where I can find replacement screen? Is it easy to change it?
Thanks
I can't paste a link here so copy the number and paste it in ebay.com:
280472528404 (description: new original Acer s200 S 200 LCD Screen)
I don't know if it's easy to change..
Philippe_Raimo said:
I can't paste a link here so copy the number and paste it in ebay.com:
280472528404 (description: new original Acer s200 S 200 LCD Screen)
I don't know if it's easy to change..
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Click to collapse
Thank you very much, I will look into this one.
screen seems to work fine, installation was not too hard. However, new screen acts little weird, as once phone is off, backlight turns off immediately, but you still can see image for few seconds under normal light, pixels show through, and then it fades away.
Look for an original AUO H380VL01 or HTC Touch HD Sharp matrix... It's reported to be compatible with our phone
cracked screen too
baddentist said:
screen seems to work fine, installation was not too hard. However, new screen acts little weird, as once phone is off, backlight turns off immediately, but you still can see image for few seconds under normal light, pixels show through, and then it fades away.
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Click to collapse
i have the same thing with my acer screen (cracked in my jeans)
i buy one on ebay (i m waiting the screen)
can you tell me how to do to change the screen ? it's easy?
(sorry for my bad english)
ok it s done
i recieve my lcd screen with tools and i change it
it's easy
the screen is ok thanks for xda and all of you for existing
(sorry for my bad english)
I installed mine today -after 6 months with broken screen- I bought lcd for HTC Touch HD T8282.It is far more cheaper than the acer one and fits perfectly.ebay item 290424248491.
The HD screen is the same of NeoTouch?
I've paid 70€ for a screen for newTouch, but your proposition is more good: 50€!!
Are you sure it's good for Acer? My touchscreen is OK...
Im using it since last friday. its perfect
I received my screen today, but it's difficult to open this mobile phone!
I remove 5 screw on sur back of the phone, but i don't know what remove
There are two more screws at the left and right sides of battery house
littlbox said:
Im using it since last friday. its perfect
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Click to collapse
i have the same prob.... i dropped my phone and my screen blanked ....and i need another lcd .... i was thinking about what you did.... but if i'll get the HTC one the front of the mobile will be with HTC logo instead of the ACER one ...
right?
screen now fixed
I took my phone in to a local shop and they were able to change out the screen using an HTC HD screen (yes, the exact same screen as the neotouch). All is fine with the screen. They messed up the power button, but that is another story. I watched the guy do this and it seemed like a hell of a lot of intricate work to do yourself. I was happy to pay the $120. Now, I just need to return and get them to redo the power button (installed it incorrectly when putting it all back together).
For those adventurous enough- go for it, but I suggest the cheaper HD screen. And no, only the screen was replaced, which is under the touch screen/digitizer that actually has the acer logo. All looks as it did before.
I took my neotouch for a motocycleride in the rain. It didn't like it too much and now the touchfunction is messed up on parts of the screen. It all displays as it should but I can't use parts of the screen. I should be allright with just replacing the digitizer right? Ebay item Item number: 170518652337
Hi, the same for me.
Touch doesn't work on some area.
Need change digitizer or LCD?
Antenna gps
Hi someone tell me where it's possible to buy a part "gps antenna "?
LCD Screens from HTC Touch HD and HTC Blackstone are working correct. Use these replacements instead of original
darks1de said:
LCD Screens from HTC Touch HD and HTC Blackstone are working correct. Use these replacements instead of original
Click to expand...
Click to collapse
Hi,
this didn't work in my case. After replacing my broken original lcd screen with a new lcd display (eBay - No. 120608475783, Original HTC Touch HD LCD Display T8282), I can see that the display is switched on, but it doesn't seem to receive any signal (like you turn on your pc monitor but not the pc). Now I have two questions:
1.) If only the lcd display is broken - should I still see something on the display? Because on my broken display, I only have a black and a white part and some coloured stripes, mostly where the display is broken.
2.) Is it possible that there is something more broken on my NeoTouch or did I simply receive a broken lcd panel? It did fall off the couch, completely flat on the display.
fyi: the new lcd was missing some isolation (on the flexible part with some electrical components) which was present on my original lcd. I used some sticky tape as a replacement because it is directly positioned over some other electrical components on the phone when in place.
New Info:
Everything except from the display seems to be fine - when it is connected to my PC running "My Mobiler". But I have seen pictures of mobiles with a cracked screen whre you were still able to see (partly) the homescreen, etc. On mine, I am not able to see anything while the cracked screen is mounted - only white and black parts and some colored stripes...
Update: The delivered display was broken. Yesterday I received a new one which works perfectly!
many thanks in advance
TrashX
aih, the same story with my f1
anyway could you suggested seller lcd f1 on ebay???
i'm afraid if wrong order with lcd resolution under wvga,,,
some seller show resolution from their prodocut and a lot of seller don't do that,,
please help me..