Related
i just noticed the corner near the home button has a tiny bend that starts seperated from the layer beneath it....it looks like an old screen protector got a little bend in the corner but that is the surface of the phone!!! is there anyway to replace it or i cant do anything just waiting for it to come off?
it is ridiculous how an expensive phone like touch pro uses such low quality plastic that can actually get bend and i feel really helpless now =(
Yeah, mine is doing that too. Except it's on the "back" button side. It doesn't really affect anything. I'm just worried that if something gets caught on it, it might peel back further.
Nothing can make this phone suck though! It rules!!!
Yeah, unfortunately the TP/Diamond are suffering from some manufacturing defects, probably because it's a "new" design style for HTC. My TP has a touchscreen defect that conveniently showed up after the two-week return/exchange period.
Protective case, learn to love it.
Do you guys think they would be willing to replace a new case if i pay them?
My device shows the same behavior since this morning. Its about 1mm, so nothing to worry about and it seems to stick pretty well on the rest, thinking about rasping the edge off a bit to make it smoother
Is this getting worse on yours? Last post is 3 weeks ago .......
Any chance someone would post a picture of this? I'm thinking about the Fuze, but I can't stomach another HTC phone full of hardware flaws.
season007 said:
Do you guys think they would be willing to replace a new case if i pay them?
Click to expand...
Click to collapse
If it's really a defect, they should replace it without you paying them.
Considering that ATT offers a 1 year manufacture warranty. I can't see why you wouldn't be able to return the phone and get a replacement. It is obviously a problem with the design of the phone.
It wouldn't hurt to try and go to an ATT store and see if you can get a new FUZE!!!
Well, as we all know, HTC always claims that they don't know anything about the problems we address to them.
When I first complained to their support that I am having GPS lag, they told me I was the only one in the whole world suffering that problem, so it must be related to the software I installed.
Luckily they can not deny hardware problem so easily, as long as it is clear that there wher enot caused by misuse.
I don't have this particular problam, yet, but as I am already on my thrid TP (the first two had a defect hardware keyboard and black paint falling off), I would like to get some photo evidence of the users here, who unfortunately have the button part coming off.
That way we can show to HTC that more users have that problem, before we send back our devices, and maybe negotiate a direct replace, instead of rapair procedure, which takes up to 2 weeks.
season007 said:
i just noticed the corner near the home button has a tiny bend that starts seperated from the layer beneath it....it looks like an old screen protector got a little bend in the corner but that is the surface of the phone!!! is there anyway to replace it or i cant do anything just waiting for it to come off?
it is ridiculous how an expensive phone like touch pro uses such low quality plastic that can actually get bend and i feel really helpless now =(
Click to expand...
Click to collapse
My AT&T Fuze started doing the same thing after just two months. However, the bent plastic corner of the clear laminate was RAZOR sharp. My wife went to answer the phone and it resulted in a very serious slash to her cheek. This defect resulted in a very serious cut to her face!!
What is even more disappointing is that AT&T said that warranty does not cover this issue and said that the only way I was getting a replacement was if I paid the $125 deductible from the [email protected]*t insurance they scammed me on. I would have thought for $5/mo. I was completely covered.
The AT&T customer care rep was rude and not willing to help. A request to speak to his manager didn't get me far either. Even after I threatened to switch all 30 phones at my company back to Verizon Wireless they didn't seem to care.
At last I called HTC America directly this morning, explained my issue and they turned me over to a product specialist who told me that they know of no such issue. Despite my insistence they refused to replace the phone. Therefore, I WILL cancel all 30 lines my company has with AT&T and go back to Verizon...I hear the Samsung Omnia is not a bad smartphone!!
Hello everybody,
I want to tell you what happened to my Touch Pro this evening:
On the display (also if the device is off) appeared a small rectangle in the center (about 2x3 cm) made from bubbles. Well, not bubbles, I’m quite sure that are liquid crystal. If I put pressure with the finger the “bubbles” move and follow the pressure also out form the edge of this small rectangle)
As I can reach a decent camera I’ll post some photos of this rectangle.
The strange thing is that the device didn’t fall in ground, didn’t have temperature range; nothing hit it and so on. It was in my pocket well safe!!
If display is on the problem is quite invisible, if display is "black" or off... ....Grrrr!!!
Now, my questions:
1) Warranty is also for display?
2) How warranty works in Italy? Where should I ship the item? Which times?
3) If I have ship the device, sould I load the original rom & radio? Where can I find the rom?
Certainly, first thing I’m going to do Monday morning Is to call Italy HTC’s support number…
Thanks a regards,
Andrea
The "oil spot" problem isn't a broken display. It's the touch sensitive layer, which has been subject to too much pressure (carrying it in your pants pocket, etc). This has been happening on a bunch of Touch Pros and Diamonds. You should still be able to use it just fine, but touch sensitivity may get worse over time.
HTC may or may not be willing to replace it for you (and if so, they may or may not charge some kind of fee). Although it's just a hardware change, you should probably recover stock SoftSPL for warranty.
I have the "oil patch" problem with my Touch Pro. Unfortunately when I first noticed, HTC would not fix it for me, so I still have the oil patch on my screen, although everything still works fine so far. If it gets worse, I plan on buying a replacement LCD/touchscreen and replacing it myself:
http://mobile.brando.com.hk/prod_detail.php?prod_id=03799
I've noticed this problem on quite a few of the original touch / elf / 6900 phones, including my old personal phone which I used in this condition for many many months without every having any actual issues. It is strange but like you said: pretty much not noticeable when on and probably just best left alone unless it really bothers you.
I have the same spot but it is not causing any problems that I noticed but there is many who have this spot in the diamond forum.
today i also noticed this on my touch pro..i sort of fell asleep on it and i think i might have messed it up
i can see that oil spot that you mention but only if i tilt the phone at a certain angle and only if the screen is off.When the display is on i can see everything properly
The problem:
Touch function is messed up badly..i tested in notes application and sometimes when i press at a point X the dot appears somewhere else on the screen...Internet browsing is a pain in the ass like this...
i also noticed one thing..i took the stylus out, put the phone next to my ear and i tapped at the area outside the oil mark. I get the normal soft sound and pressure feeling as it should be.. When i do the same at the oil spot its rather hard feeling and sound..
i will contact HTC on monday and see what they say about it..
otherwise i will get a replacement for 159euros (inc installation) from pdatech...
Happened to my Fuze...
Happened to me too 60 days into owning it. I carry all my phones in my pocket, but have never had this problem. I brought it into the at&t store that I got it at and they never saw it either (it is only a few months old for them and have not had any complanints yet). They were going to replace it for me but were sold out. They had me call the warranty department and they replaced it with a refurbished unit (although all of their refurbished units are brand new as of this point because the phone is so new for at&t).
If you got your phone through at&t call warranty support and they will swap it out if the unit is under warranty (which being 2 months old at this point it will be).
This happened to my Fuze as well. I tried to call AT&T support and visit a corp store but they ruled it as physical damage, thus voiding my warranty. Apparently the "crystals" under the display are cracked/damaged, causing the rectangle. Who knows.
has anyone successfully sent a touch pro raphael to HTC repair shop to be repaired under warranty with this issue?? its really bothering me that i can see it and i feel like it will affect my phone eventually...
Add me to the list too.. I am going to try to get mine replaced through Sprint if it gets bad. I hope they know this is an issue/defect and not something like water damage
ez345 said:
has anyone successfully sent a touch pro raphael to HTC repair shop to be repaired under warranty with this issue?? its really bothering me that i can see it and i feel like it will affect my phone eventually...
Click to expand...
Click to collapse
I believe this is a design/quality issue. I posted about this same problem here some weeks back. HTC will not repair under warranty, paid in total 77 pounds to get this fix from them. I believe they are aware this is a problem because in the warranty book, screens are not covered even when its not your fault. They call it Newton ring .
Funny thing that a lot of people started noticing this issue very recently: as if a cheap component came to the end of its life cycle.. propably in my head only..
Anyway: I noticed this on my TP a few days ago and I'm going to drop my phone to the local service. It's the second time in just over 4 months.. crappy build quality really
also: Diamond users have had the same issue: http://forum.xda-developers.com/showthread.php?t=439410
Local HTC service got back to me: they're insisting that it's a 'mechanical fault, not covered by the manufacturers warranty'. Then it gets better: the estimated repair cost is 275 euros (that's roughly 355 USD) for the replacement of the display and front cover.
Naturally I'm going to challenge this as the oily patch appeared over night when the phone was sitting on a table.
not that im questioning what happened but personally i find it difficult to imagine how it can get the oil spot just by sitting on the table :S
normally you would expect this after exserting enough force on the screen. Personally that was my case. I sort of fell asleep on the phone and might have hit it on the metal edges of the bed..anyway i got mine replaced from pdatech.nl for ~170euros including installation costs..
Well if I had to venture a guess, I'd say that the 2h navigation on the night before took its toll on the display and during the night it just spread out and became visible..
how dodgy. I have been getting this problem, but funnily enough I thought it was due to air pressure, because it happened to mine when i was on the plane.
anyway i was just coming home from someplace real hot (40C), and it kept giving me the screen alignment problem for a few weeks, kept thinking i was pressing the top right corner of the screen regardless where I pressed. However, found that putting slight pressure on the screen for a few hours (i.e. a weight) fixed the screen alignment problem temporarily (for a few hours).
Anyway, just came back on the plane from someplace real cold (-10C), now the problem has ceased.
???? air pressure? or temperature variation?
I don't have the screen oil spot problem you guys have however.
Here's to it lasting a little while longer...
I asked for a more detailed report of the fault and the service just said that 'It's a fault defined as OOW (Out Of Warranty) by the manufacturer' and that there's nothing they can do but charge me for the repair. Note: they're not even putting the blame on me saying 'abuse/misuse'!
Now I'm going to go to the seller (expansys) and hope that they have some interest in keeping customers happy (and maybe have more business with them in the future!) and make things right (=fix my phone or replace it).
Wow, and I thought I was the only one. I've noticed the same oily stain after falling asleep on the phone. I've had it for a month now, and I've gotten used to it. It does not seem to affect the sensitivity or the accuracy on the touch screen. At least not in my case.
Does anyone have any experience replacing the touch screen by themselves? Is it a complicated operation? I would greatly appreciate a 10-step-guide on how to replace the screen, if it's going to be an issue over time.
disassembly guide
check out the wiki of xda click on service manuals and look for raphael. its on page 19 of the PDF
I noticed this issue on my Touch Pro today morning! I used my phone last evening and everything was fine. Now the touch screen doesn`t work at all. Great.
Same issue
I have also been victim of the oily patch.
I have had the Sprint Touch Pro since November and it just happened within the past 2 weeks.
Maybe this is due to not putting the screen protector on the phone.
I'm going to try visiting the Sprint Repair Center to replace it and then put the InvisibleShield Screen Protector on it.
Hey folks. Over the last couple of weeks I have developed a dead spot on the lower left hand corner of my screen (right in the middle of the graffiti text box). It works fine for all functions except a single click (selecting something or making a period). To do so you have to press down quite hard. I am using a screen protector (and always have), so I am not sure what could be the problem other than a defective unit. I changed the screen protector to see if it made a difference, but it did not. Before I contact HTC, you guys got any ideas? I hate to lose my device for a repair period.
Have you tried a soft and hard reset? Other than these two, the way you described the condition of your unit, it seems you really have to send it back for repairs.
Hi there !
It is better to send your set back to Htc for repair or warranty claim , if you try something else you might just void your warranty which is worse . I 've heard before for laptop screen , some expert use some heavy duty magnet to suck out the black spot or white or blue spot , i think . Please check and ask properly before you use magnets or else again void warranty claim - ok ?
Thanks for reading - jimmunsw
Dead pixels
It looks like dead pixels. If you bought it within a year you can send it back and they will replace it for a new one at no charge.:good:
Hello all.
Any help would be appreciated
I've had my nexus for a while and ended up cracking the glass on the screen.
While the digitizer was still working, i planned on fixing it whenever I had the chance to.
As few weeks later, I took a nice chunck out of the screen (Which still left the half of the screen working)
I knew a complete screen replacement would cost around ~$120 at the time I bought one.
My mentality is that buying a complete screen w/ frame of ebay would be cheaper then sending it back to Google and/or LG.
Which I should've done.
But anyways, my arrogance drove me to buy this.
Delivery was swift, and suddenly got to work as soon as I came home.
Disassembled my nexus (Surprisingly easy) and attach my new screen.
When I powered up my phone, i was greeted with this .
This kind of upset me, but the fact that everything was working compared to how the screen was previously blinded me from troubleshooting the issue.
What got me, if you zoom into the top right of the screen, is there is an natural curve/crack inside the lcd which leads me to believe that my new screen wasn't 100% working.
This bar was constantly there. Not of the most annoyance, but still was there.
Fast forward a few days, then all hell breaks loose. Previously with my old screen, I had red bars/line run vertically on the screen, almost blinding the actual content.
Then this started happening with the new one. At this point, the coincidence led me to believe that the circuitry in the on-board was damaged as well.. OR the new screen has the same exact issue. Which i believed to be less likely.
I closely inspected my on-board through-out my phone, and noticed no damage. (At least at visible level)
As days went on, the effect got worse. Whenever I'd lock my phone, and turn it back on, the streaks were gone.
Then slowly faded back after a few seconds of having the lcd on.
I've already spent $110 on a new screen, which didn't end up working.
I've probably voided my warranty by having done it myself (Regret it completely)
Ebay seller requires returns to be shipped back in the state it was, which im sure i've thrown out the box that contained some stickers etc. that were initially on the new screen.
What should I do? My phone contract is up in two months. Should I get another nexus 5 with the 6 being already out?
Should I send this to LG/Google ? (i bought it through the play store)
Should I give up on this 90% functional phone?
Should I send back the dysfunctional screen? (But it also could be the on-board causing issues)
Im a Canadian user on Fido.
Thank you for your time
I am not sure if this is the right subreddit for this kind of legal advice but if you can help me out, I'd be really grateful.
I love my OnePlusP7 Pro (my phone) and as much as I hate to say this, I am never going to buy another OP again.
I was using CyberLink PowerDirector to edit a video for my sister's birthday. Little did I know that I was committing a blunder. While editing, the lower bottom of the screen started flickering bright green (by this time I was used to it because it had happened before) but this time was different, the flickering didn't stop and it was stuck. The lower half of my screen looks like Shrek's ass right now. The screen also has dead pixels right beside the alert slider
I panicked, but gave it a day, thinking it will be fine. It didn't. That's when I decided to send the device to the nearest OP Service Center which is about 347 miles (558 km) away. They took my device on the 6th of November.
Today is the 10th of November and I received a call from the service engineer saying that my device has SIX dents on the frame and that is why the screen repair will not be covered in the warranty. To make it clear, I do not have SIX dents on my device. There are 2-3 tops, and that too, insignificant. They say that the frame is the part of the screen and the dents on the frame void my warranty. I tried my best to explain that it is a hardware issue (which he didn't seem to know) and that I wanted to talk to the manager. He said he will reach me tomorrow.
Friends, I feel helpless, the device is less than a year old, I don't know what to do. Can he even dismiss the repair request of the screen's hardware issue due to insignificant dents on the frame? Help me out here. I don't know what I can do.
I feel that they are trying to fool me. Can I take the matter to Consumer Protection? If yes, how?
"There are 2-3 tops, and that too, insignificant" they gave you reason why they didn't do anything and you just admitted. It's not that refused they fix but they found a valid reason that should be written in warrenty. If you have dents etc it voids
I've seen insignificant pressure from dents in the frames on many devices cause screen issues. From the pressures applied to them