Edit: was going to send back to htc and hope for a free repair. Accidently did the command of death and now its bricked LMAO!! anyways waiting on unbricking team to make their official release. thanks guys!
Hmmm no one else ran into this same problem? Any ideas at least?
Please to bribe devs they won't help you if you need help edit and take off bribe
Sent from my HTC Sensation XE with Beats Audio using xda premium
I had this problem with the volume down button. It would only work every other press, whether in the OS or bootloader. T-Mobile claimed hardware failure and sent me out a new phone (not even a refurb but brand new).
craven667 said:
Please to bribe devs they won't help you if you need help edit and take off bribe
Sent from my HTC Sensation XE with Beats Audio using xda premium
Click to expand...
Click to collapse
..dude it's not a "bribe", it's a reward you pleasant flower
MOD EDIT: Don't use that kind of language!
Behold_this said:
I had this problem with the volume down button. It would only work every other press, whether in the OS or bootloader. T-Mobile claimed hardware failure and sent me out a new phone (not even a refurb but brand new).
Click to expand...
Click to collapse
hmmm I didnt buy my phone from tmobile though Ill give it a try anyways.. however my volume up button doesnt work at all in the OS
All the more reason to get a replacement. Fyi I didn't buy from T-Mobile either! Your phone is covered by manufacture's standard 1 year parts and labor warranty. You just get it serviced through T-Mobile because it's a T-Mobile branded product. The warranty is 100% transferable.
hmm just got off the phone with them, they said I had to contact HTC directly, and they dont have any "warranty" information on my phone since it was not bought at tmobile.. I bought it on craigslist... but i didnt tell them that..
they basically said they couldnt do anything about it.. = (
Call back and talk to someone else. You unfortunately got a rep that didn't want to do their job. They can look up warranty info by imei number.
They did look up the warranty info, and told me they had no info for it... Just called HTC i think Im going to send them the device and see if they can fix it
Do you have a T-Mobile branded sensation? If yes, then trust me call back and talk to someone else. The warranty is transferable and when T-Mobile does the warranty you don't need to send in the device first because they will send you a refurb unit and return shipping box and label.
Related
During updating a lot of apps in same time Desire S was stuck and in next few seconds screen became black. It has no response. I can't turn it on. I tried to plug to wall charge - nothing, even no green/red LED blinking.
DS was sent to worldwide HTC by supplier for warranty repair. The answer that I got today is : bootloader file is absent, its avoid warranty case, because only one possible explanation for this - not allowed attempt to update firmware.
Have I any chance to bring my DS to life ?
Thanks in advance.
Have you modified the phone software yourself in any way (S-OFF or rooted?)
Tell us more about how you bought it. For example, did it come as part of a call contract package or did you buy it unlocked outright?
- Steve
No, I didn't modify the phone in any way. Phone was purchased in cellphone shop, unlocked and without call contract package.
Supplier propose me to take Motorola Atrix 4G or HTC Sensation XE in addition of USD 70 (50 euro) or USD 150 (110 euro), respectively.
dronichev said:
No, I didn't modify the phone in any way. Phone was purchased in cellphone shop, unlocked and without call contract package.
Supplier propose me to take Motorola Atrix 4G or HTC Sensation XE in addition of USD 70 (50 euro) or USD 150 (110 euro), respectively.
Click to expand...
Click to collapse
Ah, OK.
It seems that you would be fully justified in pressing for a repair or replacement.
Had you been here in the UK, I would have suggested that you wrote to the supplier politely explaining that unless they filfilled their obligations under a valid warranty claim, you'd take them kicking and screaming through our "small claims court" procedure. This invariably has the desired effect.
Not sure what options you might have in your country, but in any case if you chose to push the warranty claim, I'd suggest that it's usually most effective put stuff clearly (yet firmly) in writing.
"Avoid warranty" answer was received from worldwide HTC not supplier. Supplier agree to replace the phone but DS is not in stock so he offer to me Atrix or upgrade to Sensation.
But I really like my DS and before I'll take something else I want to know is there any chance to bring back to life DS.
dronichev said:
"Avoid warranty" answer was received from worldwide HTC not supplier. Supplier agree to replace the phone but DS is not in stock so he offer to me Atrix or upgrade to Sensation.
But I really like my DS and before I'll take something else I want to know is there any chance to bring back to life DS.
Click to expand...
Click to collapse
OK, gotcha. Could be worse I guess.
I'm not an expert on boot issues but your DS sounds a bit doomed
Anyone else ?
Anyway, hope you resolve it to your satisfaction!
As I've read here on the forums, simultaneously updating apps from market on a Desire S with faulty EMC chip result in bricked phone. This SHOULD be covered by warranty. Newer market versions don't even update apps simultaneously but take them one at a time from a queue.
You might try the solutions ofered in some topics here but as you described the issue, looks like your Desire is bricked already.
Sent from nowhere over the air...
So, there is no chance to bring back my DS ?
In this case can you advice please what to choose instead : Motorola Atrix 4G or HTC Sensation XE ?
anyone????
dronichev said:
So, there is no chance to bring back my DS ?
In this case can you advice please what to choose instead : Motorola Atrix 4G or HTC Sensation XE ?
Click to expand...
Click to collapse
Nope, as from now, there is no way to do it ourselves. You need to get the Emmc chip repaired by HTC
-------------------------------
Sent from my HTC Desire S
Hello, I have an issue where I need to send my HTC Sensation in for repair. However, I had to re initiate S-ON, upon doing so. When I went to reboot, I get a blank screen with nothing showing. I can not even get into HBOOT. I know that if I send this to HTC for repair they are going to see I had S-OFF on this phone, and clockwork recovery. So they are going to charge me for the repair.
Anyone out there have any ideas on how to avoid this at all?
Just to let you know I just seen there was another thread on this and went to T-Mobile and they are sending me out a replacement free of charge except the $5 handling fee. Which is nominal at this point, they even let me use a loaner phone. This might be another avenue that people might be able to persue rather than wait the 6-10 business days for HTC to get done with their phone.
jamcomp said:
Just to let you know I just seen there was another thread on this and went to T-Mobile and they are sending me out a replacement free of charge except the $5 handling fee. Which is nominal at this point, they even let me use a loaner phone. This might be another avenue that people might be able to persue rather than wait the 6-10 business days for HTC to get done with their phone.
Click to expand...
Click to collapse
Yup,they are a lot easier to deal with than HTC.I bricked mine on Christmas eve trying to flash an ICS firmware,contacted T-mo and got my replacement 2 days ago.
Got my new one a day later. Thank God that I had insurance on my phone so they replaced it. I told them that an OTA update must have corrupted the Android OS data.
Sent from my HTC Sensation 4G using xda premium
jamcomp said:
Hello, I have an issue where I need to send my HTC Sensation in for repair. However, I had to re initiate S-ON, upon doing so. When I went to reboot, I get a blank screen with nothing showing. I can not even get into HBOOT. I know that if I send this to HTC for repair they are going to see I had S-OFF on this phone, and clockwork recovery. So they are going to charge me for the repair.
Anyone out there have any ideas on how to avoid this at all?
Click to expand...
Click to collapse
Did you flash the stock ROM before you put S-ON?
No I did not, that is the mistake that was made. Going to wit for the official launch of ICS before rooting my phone again so I don't have the same issue again.
Sent from my HTC Sensation 4G using xda premium
Poor HTC... It wasn't their fault...
Bricked
Same boat. ROM worked great... Now I'm bricked. Got my replacement today. Gonna wait a few days before sending bricked one to T Mo... Can they tell if I have S Off? Or do I hope for the best... Also in their terms and conditions they "conveniently" sent me it says " tampering or modifying your device is a violation that directly harms T-Mobile which cannot be fully redressed by money damages,and that T-Mobile shall be entitled to immediate injunctive relief in addition to all other remedies available." Should I be scared to send it back to them...? Lol
They don't mind. I had dust under screen and sent it back. I sent them it with miui lol. It came back still s offd but with the latest ota
Sent from my MIUI.us Sensation 4G using XDA App
Does anyone have any experience with admitting to HTC that they've rooted their phones?
I have a problem where my volume button fell off & they've said if I provide them with some details they'll send me a new one gratis...
However, some of the info they require is Android Version & Software version and I'd hate for them to tell me that as I've updated the phone to ARHD my volume button is no longer under warranty?!
Alternatively can anyone provide me with the latest legitimate Android version number, build number & software number (I can say a different mobile network if this makes a difference as my phone was purchased sim-unlocked in the first place)
Thanks for any help in advance
Some people have had to send in there phones for repair, rooted, and still able to turn on. They got it back no problems, HTC still fixed it and didn't mention the root. When in doubt, flash your stock RUU then reroot later.
It's hardware, not software that you're having problems with.
When I called twice for a new housing, they sent one over to me no questions asked, I just had to send the old one back in.
xdviper said:
It's hardware, not software that you're having problems with.
When I called twice for a new housing, they sent one over to me no questions asked, I just had to send the old one back in.
Click to expand...
Click to collapse
That much is obvious to you & I but common sense & company policy rarely go hand in hand in my personal experience. I'm encouraged to hear HTC may be the exception though I still don't know why they need my software info given the issue is hardware.
d;ude just look up what the info is suppose to be ruu number and all that... dont say **** about root or custom rom... be smart... give them what your phone should be running and your idei number they dont know nothing dfferent..
I had the same problem. My volum button fell off. I just walked into a customer service center and showed them my phone (rooted with custom rom).
They did not care about my software. They know this is the weak spot of the phone!
I also got a completely new back cover.
(Although because it was out of stock it took them 2 month!!)
Its really hard to find spare parts. Always out of stock
Give them the following numbers:
Software number: 1.73.401.4
Android Version: 2.3.4
Sense Version: 3.0
jaaystott said:
Give them the following numbers:
Software number: 1.73.401.4
Android Version: 2.3.4
Sense Version: 3.0
Click to expand...
Click to collapse
And there it is
Sent from my HTC Sensation 4G with Beats Audio using xda premium
Thanks to all who offered opinions.
I went with honesty being the best policy & they've replied (on a Sunday!) that a new cover will be with me within 2 weeks
Madgerr said:
Thanks to all who offered opinions.
I went with honesty being the best policy & they've replied (on a Sunday!) that a new cover will be with me within 2 weeks
Click to expand...
Click to collapse
why? they now have on file that your phone has been rooted etc..
lets hope you don't need a warranty repair any time soon..
Hello, just wanted to know one thing, as to whether the housing is replaceable by HTC under warranty? And if anyone knows if this applies to the India branch of HTC. My camera housing triangle is about to fall off! Would appreciate any replies!
snakeeyes21 said:
why? they now have on file that your phone has been rooted etc..
lets hope you don't need a warranty repair any time soon..
Click to expand...
Click to collapse
Hey bro.. He wreaks of Noob juice lol.. Leave 'em be.
Sent from my HTC Sensation 4G with Beats Audio using XDA App
Honesty is not the best policy in a world of companies that make handsets for less than a Chinese takeaway and sell them for more than what I'd be willing to buy my kids for.
Sent from my HTC Sensation XE with Beats Audio Z715e using XDA App
Madgerr said:
Thanks to all who offered opinions.
I went with honesty being the best policy & they've replied (on a Sunday!) that a new cover will be with me within 2 weeks
Click to expand...
Click to collapse
Technically, rooting means voiding your warranty. Thats sucks if or when you have to send your phone for repairs. They can easily deny your warranty and they absolutely will. LMFAO.
Sent from my HTC Sensation 4G with Beats Audio using XDA Premium App
I don't know if they've changed their policy since - but about 2 years ago I sent in my Desire after the screen developed several dead pixels. It was clearly a hardware issue.
I posted the phone in for repair. Later, HTC asked me to pay to fix and return the phone as it was rooted. (was quite a hefty charge too if I recall correctly).
They may have changed since or it may simply luck of the draw whether a tech notices what software it's running.
hello, I have an HTC inspire and volume button up dose not work half the time. trying to find a place to get it fixed. e-mailed HTC still waiting to hear back from them. not going threw ATT unless I really have too because then I would get a refurbished phone. I was wondering has any one heard of someone trying to fix it their self or maybe a third party repair place like best buy. any thoughts would be great.
gage0727 said:
hello, I have an HTC inspire and volume button up dose not work half the time. trying to find a place to get it fixed. e-mailed HTC still waiting to hear back from them. not going threw ATT unless I really have too because then I would get a refurbished phone. I was wondering has any one heard of someone trying to fix it their self or maybe a third party repair place like best buy. any thoughts would be great.
Click to expand...
Click to collapse
Not sure about your specific case, but generally, when you get a product, there is a listing in one of the included booklets that lists authorized service centers. Usually in the warranty booklet.
But with Branded devices, I'm not sure about this. ATT might have removed it, just so you would have to give it to "them".
gage0727 said:
hello, I have an HTC inspire and volume button up dose not work half the time. trying to find a place to get it fixed. e-mailed HTC still waiting to hear back from them. not going threw ATT unless I really have too because then I would get a refurbished phone. I was wondering has any one heard of someone trying to fix it their self or maybe a third party repair place like best buy. any thoughts would be great.
Click to expand...
Click to collapse
craigslist has some people offering cellphone repair.
thanks for the info
i final got a hold of htc and going to maybe send it to them for free. its still under warranty.
I've sent my phone in to Htc for repair 4 times because every time it comes back to me it has new physical damage done by the repair engineers. I just got my phone back yesterday after it was showing some white lines across the screen but they weren't able to see the damage, now i'm asking for a replacement. I'm totally frustrated with this, its been going on for over a month now.Is there anything i can do to convince them to give me a new phone? Has this happened to anyone else?
lonegunman0 said:
I've sent my phone in to Htc for repair 4 times because every time it comes back to me it has new physical damage done by the repair engineers. I just got my phone back yesterday after it was showing some white lines across the screen but they weren't able to see the damage, now i'm asking for a replacement. I'm totally frustrated with this, its been going on for over a month now.Is there anything i can do to convince them to give me a new phone? Has this happened to anyone else?
Click to expand...
Click to collapse
That's why i try to never send the phone to "assistance". It happened 3 years ago with my nokia. I was forced to send it back 6 times!! Every time is came back with various damages made by stupid repair engineers. The 6th time, after talking with the "boss" of the offcial repair center, he was able to get me a replacement. But guess what. The re-used the same plastic cover they opened and slaughtered for months..half victory, but phone cover full of aesthetic damages...
addsfsds said:
That's why i try to never send the phone to "assistance". It happened 3 years ago with my nokia. I was forced to send it back 6 times!! Every time is came back with various damages made by stupid repair engineers. The 6th time, after talking with the "boss" of the offcial repair center, he was able to get me a replacement. But guess what. The re-used the same plastic cover they opened and slaughtered for months..half victory, but phone cover full of aesthetic damages...
Click to expand...
Click to collapse
Yeah I won't send it in again unless they give me replacement.
I was thinking of getting insurance and claiming after a few weeks.
Sent from my HTC One S using xda app-developers app
Yep I wouldn't trust them, after I bricked my sensation I tryed calling HTC to see if they could repair it but they wouldn't give me a quote or even a ball park figure, they wouldn't even give me a eta on how long it would take. The only thing they told me that the postage would be free. I never sent it in the end lol. Silly ****ers
Sent from my HTC One S using xda app-developers app
blackcell1 said:
Yep I wouldn't trust them, after I bricked my sensation I tryed calling HTC to see if they could repair it but they wouldn't give me a quote or even a ball park figure, they wouldn't even give me a eta on how long it would take. The only thing they told me that the postage would be free. I never sent it in the end lol. Silly ****ers
Sent from my HTC One S using xda app-developers app
Click to expand...
Click to collapse
How did you manage to brick your Sensation? lol
After trying s-off it lost its imei number and reading stupid tutorials on how to fix it and me being very impatient it went south for the winter here's a pro tip for you guys, if the guides not on xda, don't use it. It worked out in the end tho, my gf took it to the shop that I got it from and cried for a bit and they replaced it for an XE
Sent from my HTC One S using xda app-developers app
mine came back with a scratch once, was fine the second time
If HTC don't give me a replacement would contacting T-Mobile be of any help?
Sent from my HTC One S using xda app-developers app
well that's why they let you unlock the bootloader via htcdec so they know that you've voided your warranty. its worth ago giving t-mobile a call but i wouldn't be holding my breath.
I was told by them through email is that if u can get the phone back to stock with locked bootloader and everything is still working warranty is still intact I was gonna send in my 1s for Chipping but didn't their customers service sucks never buying another HTC
--------------
If you are new to xda please watch this video it'll help you out )
https://www.youtube.com/watch?v=JmvCpR45LKA&feature=youtube_gdata_player
Ok so HTC say that my issue 'colour banding' is a common LCD problem and they can't give me a replacement handset. So is there way to fix this myself?
Sent from my HTC One S using xda app-developers app
display ic jumper for htc one x
Please my htc one x does not display and it doesn't light up either I need a jumper for the display ic and backlight inductor or suitable alternatives cos d ic of htc one is not sold singly in my area. Please can any one help?
Isn't the one s screen a AMOLED display?
Sent from my HTC Desire C using xda app-developers app
Or just yolo it like I did and break off a SIM tray pin. Then they will be forced to give you a new phone or motherboard.
They sent me what appeared to be a brand new phone, locked bootlaoder, no scratches, no dents, damage. with new water damage stickers stickers and new IMEI Number. Or I just got lucky....
EDIT: IN NO WAY AM I RECOMMENDING YOU CAUSE PHYSICAL DAMAGE TO YOUR DEVICE.
darrelflin said:
Please my htc one x does not display and it doesn't light up either I need a jumper for the display ic and backlight inductor or suitable alternatives cos d ic of htc one is not sold singly in my area. Please can any one help?
Click to expand...
Click to collapse
This is the the one s forum, you should've posted under the one x forum. Also the one s has a super amoled screen whereas the one x has a super lcd 2 screen.
if you have insurance with tmo, then just claim it as lost. You're not going to get a new phone when they have hundred of refurb'd ONE S' they could give you.