Related
HTC took my Vodafone branded Sensation to repair it as i had bought it over ebay and cell reception wasn't as good as other sensations.
Whoop de doo UPS came and collected my phone on Tuesday 21st June and HTC received it on Wednesday 22nd June at 10AM. They told me it will take 7 working days to repair.
10 working days later (14 days later) they still havent fixed it and have no updates for me.
Anything i can do?
UPDATE: 13 Working days since it has been in repair. I have escalated this 3 times and checked with them everyday.
I get a call from the Supervisor they Repair Center have lost my Flagship Device.
They have no Sensations in stock. so they are offering me an alternative device (obviously all cheaper than the Sensation)
Now they are looking into trying to issue a replacement Sensation from HTC. very annoyed
Update: Rang up the HTC Care Team today. Because they lost my Vodafone branded device. They have decided to send me a brand new unopened unbranded Sensation. which i would receive in 3 working days also
http://www.htcaccessorystore.com/uk/p_htc_item.aspx?i=185326
a free Bluetooth headset as compensation.
well glad that should be sorted, and will update when i receive it
Update 13/07/11: New device has arrvied from HTC. unbranded and sim free, and this one has a more noticably flat screen than the previous devices.
ikhzter said:
HTC took my Sensation to repair it as i had bought it voer ebay and cell reception wasnt as good as other sensations.
Whoop de doo UPS came and collected my phone on Tuesday 21st June and HTC received it on Wednesday 22nd June at 10AM. They told me it will take 7 working days to repair.
8 working days later (12 days later) they still havent fixed it and have no updates for me.
Anything i can do?
Click to expand...
Click to collapse
Pretty sure nobody here can help? Not sure what this thread is for? You should simply contact HTC.
I think this thread should be closed....no disrespect.
tried that lol, they said we will investigate, thats all, and thats your personal opinion. its a forum here to discuss the device or problems.
You can do more. Writing in to head office helps.
Another story of HTC hell : http://www.stewart-nash.co.uk/2010/...my-customer-service-nightmare/comment-page-2/
They said 7 working days and 8 have passed. Little impatient maybe?
Yeah I'm kinda with The_Worst, just be patient bro.
today is the 9th working day, (13 days) since its gone, no phone at the moment and they stil said they wil get back to me in 2 days time!
im running out of patience
Call them, then call them again...until they tell you something that you can hold for
i have always called them again and again and now i have an update
UPDATE: 13 Working days since it has been in repair. I have escalated this 3 times and checked with them everyday.
I get a call from the Supervisor they Repair Center have lost my Flagship Device.
They have no Sensations in stock. so they are offering me an alternative device (obviously all cheaper than the Sensation)
Now they are looking into trying to issue a replacement Sensation from HTC. very annoyed
You have every right to be pissed. I would hope they will send you a brand new device for your trouble.
ikhzter said:
i have always called them again and again and now i have an update
UPDATE: 13 Working days since it has been in repair. I have escalated this 3 times and checked with them everyday.
I get a call from the Supervisor they Repair Center have lost my Flagship Device.
They have no Sensations in stock. so they are offering me an alternative device (obviously all cheaper than the Sensation)
Now they are looking into trying to issue a replacement Sensation from HTC. very annoyed
Click to expand...
Click to collapse
I hope you get a new one from HTC.
a new Sensation, not an alternative. that's arse mang.
heck, for your trouble they should throw in a couple of accessories. tell them you want that over priced official car dock.
Hoggles said:
Pretty sure nobody here can help? Not sure what this thread is for? You should simply contact HTC.
I think this thread should be closed....no disrespect.
Click to expand...
Click to collapse
I've never seen more forum police/wanna b mods in one forum than here. Keep your panties on boys.
'to the op. tmo did a similar thing with me. Tell you now, be patient and you'll get your sensation. Reason why you need to be patient is if they are out of stock, not much of anything you or they can do to speed it up. tmo lost my sgs n they were out of stock, I had to wait 3 weeks.
mykoe817 said:
I've never seen more forum police/wanna b mods in one forum than here. Keep your panties on boys.
'to the op. tmo did a similar thing with me. Tell you now, be patient and you'll get your sensation. Reason why you need to be patient is if they are out of stock, not much of anything you or they can do to speed it up. tmo lost my sgs n they were out of stock, I had to wait 3 weeks.
Click to expand...
Click to collapse
I know i think they will know how it feels when it happens to their Devices
I understand the need to be patient. I spoke to a Supervisor and he has escalated a request for HTC to send out a new device not the repair center. as its not the network provider (e.g. Tmo) who took my device. it was HTC themselves.
They have mentioned they will be sending a new Sensation. Brand new and i did ask for a free accessory such as the car kit upgrade or the DLNA wireless box.
just have to wait and see. but yeh at the moment my Desire HD has gone for repair as i broke it. the sensation went for repair under warranty for faulty WIFI. im currently using a blackberry where The LCD is cracked and the bottom half is just a white blank screen. so im not the happiest and can only use the phone for answering calls really
Shay D. Life said:
You have every right to be pissed. I would hope they will send you a brand new device for your trouble.
Click to expand...
Click to collapse
Rang up the HTC Care Team today. Because they lost my Vodafone branded device. They have decided to send me a brand new unopened unbranded and unused Sensation. those were her words
which i would receive in 3 working days from their biggest distributer in the UK
also i will get
http://www.htcaccessorystore.com/uk/p_htc_item.aspx?i=185326
a free Bluetooth headset as compensation.
well glad that should be sorted, and will update when i receive it
plus i will get a letter confirming everything that happened, so i will have a fresh 2 year warranty from the day i receive the device, and it is proof of ownership (not purchase as its a replacement) for insurance purposes
Hoggles said:
Pretty sure nobody here can help? Not sure what this thread is for? You should simply contact HTC.
I think this thread should be closed....no disrespect.
Click to expand...
Click to collapse
Are you friggin serious? Well i'm glad the mod that posted after you didnt feel the same as you... I mean where do you get off asking for someones thread, a perfectly fine thread, to be closed? Why? I cant figure it out. I sure am glad you are NOT an actual mod, we'd be losing threads left and right.
OP that sucks. TMobile offers loaner phones when they have to send one out for warranty repair, does your carrier not do that? Good luck, let us know if you got the flat glass
nugzo said:
Are you friggin serious? Well i'm glad the mod that posted after you didnt feel the same as you... I mean where do you get off asking for someones thread, a perfectly fine thread, to be closed? Why? I cant figure it out. I sure am glad you are NOT an actual mod, we'd be losing threads left and right.
OP that sucks. TMobile offers loaner phones when they have to send one out for warranty repair, does your carrier not do that? Good luck, let us know if you got the flat glass
Click to expand...
Click to collapse
definitely, no im on a sim only tariff, dont get phones on contract, always just buy them, but its nice that htc are replacing my branded handset for a new unbranded one, also a free bluetooth headset to go with it
still got all the accessories from my previous handset, headset, charger, 8gb memory card, also getting the new one boxed, so spares
mykoe817 said:
I've never seen more forum police/wanna b mods in one forum than here. Keep your panties on boys.
'to the op. tmo did a similar thing with me. Tell you now, be patient and you'll get your sensation. Reason why you need to be patient is if they are out of stock, not much of anything you or they can do to speed it up. tmo lost my sgs n they were out of stock, I had to wait 3 weeks.
Click to expand...
Click to collapse
daman215 actually made a thread about people policing xda all the time asking mods to close threads they dont like and guest what the mods closed his thread
nugzo said:
Are you friggin serious? Well i'm glad the mod that posted after you didnt feel the same as you... I mean where do you get off asking for someones thread, a perfectly fine thread, to be closed? Why? I cant figure it out. I sure am glad you are NOT an actual mod, we'd be losing threads left and right.
OP that sucks. TMobile offers loaner phones when they have to send one out for warranty repair, does your carrier not do that? Good luck, let us know if you got the flat glass
Click to expand...
Click to collapse
Update 13/07/11: New device has arrvied from HTC. unbranded and sim free, and this one has a more noticably flat screen than the previous devices.
yep definitely it feels flat but looks a little curved. much better i think.
Can you elaborate on the flatness of the screen? The screens on these are flat with curved edges. Is that what you mean? The sensation screen isn't entirely curved like the Nexus S.
Paging Dr B said:
Can you elaborate on the flatness of the screen? The screens on these are flat with curved edges. Is that what you mean? The sensation screen isn't entirely curved like the Nexus S.
Click to expand...
Click to collapse
With my sensation HTC lost. when u get to the edge of the screen on either side you could feel the curve. it was substantially curved. now with the new unbranded device, i can hardly feel the curve on the edge, it feels flat. like just one straight glss, but looking at it, you can see a slight curve on thescreen, only very slight, not as much as the earlier sensations.
Hey guys. I have a chance to pick up a mint sensation locally for a cheap price. The seller is under the impression it is bricked. I've read through the threads for a while now but thought I would ask for some help/advice. The seller told me that he bricked the phone by trying to unroot it but has also said he was trying to "flash boot or something." He has made it clear that the phone will not turn on or show any signs of life. He has tried multiple batteries as well.
So, is there any way to ensure it is bricked? I had thought that maybe he messed up flashing a new rom.
If it is clearly bricked, what would be a good price to snag it for?
Would it be possible to buy it and contact HTC in regard to the warranty? What would this cost?
Thanks in advance,
PS; I have read about the inablility to charge after flashing CWM. I'm not sure if CWM was installed or not. I will ask that asap.
Sounds like an inappropriate file was flashed to hboot, in which case it's dead. Short of jtagging there is no way to fix it.
Thanks for the quick reply globatron. That sucks to hear that it probably is fried. Would the HTC warranty cover this type of repair?
MRpeabodyia said:
Thanks for the quick reply globatron. That sucks to hear that it probably is fried. Would the HTC warranty cover this type of repair?
Click to expand...
Click to collapse
No, they wouldnt as it was from user error.
Matt
Do you know for sure they wouldn't cover it? All morality aside it could be argued that it wasn't user error considering I'm not entirely sure what the seller did to it.
MRpeabodyia said:
Do you know for sure they wouldn't cover it? All morality aside it could be argued that it wasn't user error considering I'm not entirely sure what the seller did to it.
Click to expand...
Click to collapse
Well,morality aside you can always tell them that the OTA update bricked it.If you are a TMOUS customer you can try and contact T-mo first.They are usually easier to deal with than HTC.
NYCguy I read through your thread discussing your dealings with Tmous. I had thought about contacting them but they have been a huge pain for me lately. (Almost to the point of ending my contract). I shot HTC an email out of curiousity so I should hear back from them soon. I've had to replace a phone before via T-mobile and it was pretty smooth. I just don't want to do it all the time as this may look odd on their end.
NYCguy I read through your thread discussing your dealings with Tmous. I had thought about contacting them but they have been a huge pain for me lately. (Almost to the point of ending my contract). I shot HTC an email out of curiousity so I should hear back from them soon. I've had to replace a phone before via T-mobile and it was pretty smooth. I just don't want to do it all the time as this may look odd on their end.
Well I bought my "bricked" sensation. I spoke with the seller for a while and it seems he had rooted it, received notification of the OTA, and attempted to unroot it. He didn't give me specifics on the procedure he used but I'm going to read as much as I can, depending on when my monster child will let me, and attempt to fix this thing. I read about the battery tricks and will try those tonight. Any suggestions as this point guys?
Well after reading and tinkering with this thing for a while it seems I have the dreaded qhsusb brick. I already spoke with HTC and it is under warranty until November of 2013. My new question is, Will HTC be able to tell the device was ever rooted? A rom was never installed so it should be stock. Seems the seller made a mistake in trying to go from s-off to s-on. Just hoping I won't have to pay much to have a new one sent from the manufacturer.
Thanks
MRpeabodyia said:
Well after reading and tinkering with this thing for a while it seems I have the dreaded qhsusb brick. I already spoke with HTC and it is under warranty until November of 2013. My new question is, Will HTC be able to tell the device was ever rooted? A rom was never installed so it should be stock. Seems the seller made a mistake in trying to go from s-off to s-on. Just hoping I won't have to pay much to have a new one sent from the manufacturer.
Thanks
Click to expand...
Click to collapse
Well if it's a QHSUB brick that means the phone is truely DEAD.If you can't boot into bootloader,can't charge it and can't connect to a PC,then i don't see how could they tell if it was rooted or not.There is no way for them to tell.You just tell them you bricked it while trying to install the OTA update,or do as i did and contact T-mobile.
Good luck!
Thought I would update this thread for anyone who may stumble across it at a later date. I went ahead and sent my bricked phone into HTC. They repaired the phone and sent it back. I was suprised to see that they didn't send me a refurb.
I have to say that HTC were very easy to work with were quick in returning my phone.
Edit: was going to send back to htc and hope for a free repair. Accidently did the command of death and now its bricked LMAO!! anyways waiting on unbricking team to make their official release. thanks guys!
Hmmm no one else ran into this same problem? Any ideas at least?
Please to bribe devs they won't help you if you need help edit and take off bribe
Sent from my HTC Sensation XE with Beats Audio using xda premium
I had this problem with the volume down button. It would only work every other press, whether in the OS or bootloader. T-Mobile claimed hardware failure and sent me out a new phone (not even a refurb but brand new).
craven667 said:
Please to bribe devs they won't help you if you need help edit and take off bribe
Sent from my HTC Sensation XE with Beats Audio using xda premium
Click to expand...
Click to collapse
..dude it's not a "bribe", it's a reward you pleasant flower
MOD EDIT: Don't use that kind of language!
Behold_this said:
I had this problem with the volume down button. It would only work every other press, whether in the OS or bootloader. T-Mobile claimed hardware failure and sent me out a new phone (not even a refurb but brand new).
Click to expand...
Click to collapse
hmmm I didnt buy my phone from tmobile though Ill give it a try anyways.. however my volume up button doesnt work at all in the OS
All the more reason to get a replacement. Fyi I didn't buy from T-Mobile either! Your phone is covered by manufacture's standard 1 year parts and labor warranty. You just get it serviced through T-Mobile because it's a T-Mobile branded product. The warranty is 100% transferable.
hmm just got off the phone with them, they said I had to contact HTC directly, and they dont have any "warranty" information on my phone since it was not bought at tmobile.. I bought it on craigslist... but i didnt tell them that..
they basically said they couldnt do anything about it.. = (
Call back and talk to someone else. You unfortunately got a rep that didn't want to do their job. They can look up warranty info by imei number.
They did look up the warranty info, and told me they had no info for it... Just called HTC i think Im going to send them the device and see if they can fix it
Do you have a T-Mobile branded sensation? If yes, then trust me call back and talk to someone else. The warranty is transferable and when T-Mobile does the warranty you don't need to send in the device first because they will send you a refurb unit and return shipping box and label.
Hi, so I have been using my MT since September. It is my first MT and happy with it. Currently running TG CM7 on it. However the phone started to freeze once in a while for like half a minute. Soft keys are not responding unless I turn off and back on the screen. These also happen when I was still using the stock rom. Also there are dust under the screen, and I heard that the only thing I can do is ask for a replacement.
I would like to ask y'all how to have a replacement of the MT? Should I call VM or is there any online help on their website (Because my English isn't that good)? Would they still let me have a replacement since I have it for about 10 months? Also I knew I should flash back to stock rom, but do I have to remove CWM as well? If so how do I do that?
Thank you for any kind of help.
gary93 said:
Hi, so I have been using my MT since September. It is my first MT and happy with it. Currently running TG CM7 on it. However the phone started to freeze once in a while for like half a minute. Soft keys are not responding unless I turn off and back on the screen. These also happen when I was still using the stock rom. Also there are dust under the screen, and I heard that the only thing I can do is ask for a replacement.
I would like to ask y'all how to have a replacement of the MT? Should I call VM or is there any online help on their website (Because my English isn't that good)? Would they still let me have a replacement since I have it for about 10 months? Also I knew I should flash back to stock rom, but do I have to remove CWM as well? If so how do I do that?
Thank you for any kind of help.
Click to expand...
Click to collapse
The soft key non responsiveness is a hardware problem on all triumphs. I've heard alot of ppl say that happens to them. Mine does it too but not too often, and I also have a lil bit of dust under my screen but I can only see it when its extremely bright outside.
If those two things really bug you, I wouldn't get another phone because they might be present with then new (refurbished) phone you get from them.
If you want a replacement, I have found that the best way to get in touch with them is through the VM social care dept. Don't call and talk to tech support. It can get really annoying. Instead send an email to [email protected], leave a comment on Virgin Mobile USA's Facebook page, or tweet @VMUCARE on Twitter.
When I had to have a few things fixed on my account, these guys helped me out right away!
As far as getting a replacement, I'm pretty sure you can up to a year from the purchase date. And I've heard of ppl sending their phones back to them with CM7 still installed, but I would re-install the stock rom just to be safe.
Good luck with everything and hope I could help!
CornfedChris said:
The soft key non responsiveness is a hardware problem on all triumphs. I've heard alot of ppl say that happens to them. Mine does it too but not too often, and I also have a lil bit of dust under my screen but I can only see it when its extremely bright outside.
If those two things really bug you, I wouldn't get another phone because they might be present with then new (refurbished) phone you get from them.
If you want a replacement, I have found that the best way to get in touch with them is through the VM social care dept. Don't call and talk to tech support. It can get really annoying. Instead send an email to [email protected], leave a comment on Virgin Mobile USA's Facebook page, or tweet @VMUCARE on Twitter.
When I had to have a few things fixed on my account, these guys helped me out right away!
As far as getting a replacement, I'm pretty sure you can up to a year from the purchase date. And I've heard of ppl sending their phones back to them with CM7 still installed, but I would re-install the stock rom just to be safe.
Good luck with everything and hope I could help!
Click to expand...
Click to collapse
Thank you for the tips! May I also ask, when I bought my MT in BestBuy, I had also bought the 1 or 2 years warranty thing. Does that do anything with replacing the phone? Or could I just take it to BestBuy to ask for replacement?
Thanks again =)
gary93 said:
Thank you for the tips! May I also ask, when I bought my MT in BestBuy, I had also bought the 1 or 2 years warranty thing. Does that do anything with replacing the phone? Or could I just take it to BestBuy to ask for replacement?
Thanks again =)
Click to expand...
Click to collapse
I believe since you bought the warranty through Best Buy you can just go back there and have them replace the phone for you. Just mention the hardware problems to them and I don't see why they wouldn't. From what I have heard, a lot of Best Buy associates are familiar with the Triumph's problems and that it has been returned a lot and automatically know why your there haha. Weather they will give you a brand new one, or have VM send you a refurb... I'm not exactly sure.
I've created this thread so anyone (like me) that has gotten a warranty replacement for there hox through at&t can discuss there experiences with them good or bad, as well as what software it came with and things of that nature.
with that being said, i myself am waiting on my third replacement from them as of now. the first being sent back because of frequent signal loss and a (what sounded like) a blown speaker phone. the second one i have now is going back because the colors are darker than the should be and the whites are horrible looking tan and kind of pinkish on different screen. only fix was to turn the brightness all the way up and kill my battery faster than i should have to. also, as of now, both replacements have came with 2.20 installed on them. maybe three times a charm on a decent replacement as well as a different software version. if anything i can live with 2.20 as long as the phone lives up to the $150 i paid the first time.
reserved for update when replacement arrives. replacement has arrived and ive posted a reply in the thread about it instead of here.
I got my first One X on 9/10 as a refurb with 1.85. I had a GS II and received a replacement with issues followed by 2 DOA replacements, so they gave me a One X (long story involving over a month of calls and "troubleshooting" ). It was a full kit with charger and SIM, and whoever put the SIM in mangled the hole for the tool. It also has some sort of crack or blemish in the screen under the glass. It looks like stuck pixels, but it changes color by angle. I got a replacement on 9/17 with 2.20 installed. The screen was already scratched, and the screen protector had been removed and reapplied crooked and bubbly. I sent that one back and am still using the first one so I can root. I'll try again for a replacement in a few weeks if I can't get used to this screen issue or if 2.20 is rooted. Or I may just take the offer for early upgrade and discounted GS III.
Sent from my HOCKS
I was going to thread crap, but what the hell..
My refurb replacement was cosmetically perfect, but the volume rocker is a tiny bit loose, and I get some creaks from the screen, but I only notice them when I'm cleaning it, wiping it down. I'm not enough of douche to complain about these things.
[Reserved for snarky thread crap comment in.near future]
I'm not really a proponent of calling people out, but I seriously question peoples' OCD when it comes to these stories of "this is my 9th replacement device" and so on. (edit: didn't necessarily mean the previous sentence to apply to anyone in this thread; I just know how these replacement complaints can go) If you convince yourself enough times that you have a hardware or software issue, that issue will begin to appear. It's called FEAR. False Evidence Appearing Real. Been there, done that with a Blackberry and I'm not going down that road ever again. It's simply not worth the anxiety.
I've had one issue with this phone and it had to do with the SIM card error. It could have been the card, could have been the phone, but since I was within my 30 days the rep just exchanged it out to be certain.
this thread is for good or bad discussion on your replacement. and if your calling someone a douche for complaining or not on here then remove your post, cause as much as you would like to not believe it you just complained in your own way the things you obviously dislike about your replacement. and i reserved a spot for hopefully nothing but good things to say about my coming replacement. its thread trolls like you that keep people from xda anymore. its you dont like a thread go read a different one, i didnt make you spend time coming to mine or reading through it.
Mine is solid so far, got it yesterday... only problem is that it came with 2.20
rob219 said:
this thread is for good or bad discussion on your replacement. and if your calling someone a douche for complaining or not on here then remove your post, cause as much as you would like to not believe it you just complained in your own way the things you obviously dislike about your replacement. and i reserved a spot for hopefully nothing but good things to say about my coming replacement. its thread trolls like you that keep people from xda anymore. its you dont like a thread go read a different one, i didnt make you spend time coming to mine or reading through it.
Click to expand...
Click to collapse
Easy there, defensive.
I was pointing out how some people get with these replacements. I thought I made that clear when I outlined my experience. I hope you get a good phone!
cfn87 said:
Easy there, defensive.
I was pointing out how some people get with these replacements. I thought I made that clear when I outlined my experience. I hope you get a good phone!
Click to expand...
Click to collapse
thank you, i hope so to. and also i should have quoted who i was talking to. it was actually the comment below yours that got me going. but anyway....moving on to what this thread is all about i say. i should have my new one in a few days and im guessing this ones gonna be great even if on 2.20. i work two jobs now so little time to play with my one x but i love me some root as well. also how are people getting the gs3 as a replacement? i was mad about my second replacement being faulty and ask if i could switch phones but the lady in the warranty department said no.
rob219 said:
thank you, i hope so to. and also i should have quoted who i was talking to. it was actually the comment below yours that got me going. but anyway....moving on to what this thread is all about i say. i should have my new one in a few days and im guessing this ones gonna be great even if on 2.20. i work two jobs now so little time to play with my one x but i love me some root as well. also how are people getting the gs3 as a replacement? i was mad about my second replacement being faulty and ask if i could switch phones but the lady in the warranty department said no.
Click to expand...
Click to collapse
They sell their old phone and buy a new one.
Sent from my htc_evita using xda app-developers app
rob219 said:
thank you, i hope so to. and also i should have quoted who i was talking to. it was actually the comment below yours that got me going. but anyway....moving on to what this thread is all about i say. i should have my new one in a few days and im guessing this ones gonna be great even if on 2.20. i work two jobs now so little time to play with my one x but i love me some root as well. also how are people getting the gs3 as a replacement? i was mad about my second replacement being faulty and ask if i could switch phones but the lady in the warranty department said no.
Click to expand...
Click to collapse
You want to flip out at the warranty dept and demand the customer retention dept. They are the people that can make it all happen. I had an atrix that was having issues. After my 3rd replacement the gave me a 250$ credit, let me upgrade early and I was able to keep the atrix and sell it.
Sent from my HTC One X using xda premium
thanks i'll keep that in mind. but i pretty much guess i wont have any problems with this one. it'll be crazy to get three bad replacements, but i guess it could happen. they are refurbished
rob219 said:
thank you, i hope so to. and also i should have quoted who i was talking to. it was actually the comment below yours that got me going. but anyway....moving on to what this thread is all about i say. i should have my new one in a few days and im guessing this ones gonna be great even if on 2.20. i work two jobs now so little time to play with my one x but i love me some root as well. also how are people getting the gs3 as a replacement? i was mad about my second replacement being faulty and ask if i could switch phones but the lady in the warranty department said no.
Click to expand...
Click to collapse
If you have a certain amount of faulty devices they will usually ask if you want to switch to a different model (they give you a couple of options).
Sent from my HTC One X using Tapatalk 2
Here is my full story of how I went from the Galaxy S II to the One X for free.
On 8/15 I called AT&T about my Galaxy S II with an issue. They were back ordered so I was offered a Skyrocket. The Skyrocket is slow, sluggish, and poor battery compared to the Galaxy S II, so I refused and called a service center daily until they had one. That one had a different issue. I called and politely asked for a different phone. After talking to retention, warranty, and resolution I was denied everywhere (resolution offered early upgrade, but not until October, an offer I may still take them up on). They had the Galaxy S II back in stock so they sent me one of those. It came with screen burn in and black splotches on the screen, so they sent me another one, and it was the same. All the phones had date codes in 8/2011. At that point they wanted to troubleshoot the second one some more. It was randomly shutting down, and they had me try factory resets, new battery (they actually sent 2) and a new SIM. After a month of calling several times a week, I was finally offered the One X. I would have taken anything that wasn't the Skyrocket. I was actually hoping for Atrix HD because I wanted dedicated HDMI and MicroSD. But, I wasn't given options, just a One X or try another Galaxy S II. I have worked in a call center long enough to know being nice is far more effective at getting what you want vs yelling. I received a refurb with charger, and I had to send back my Galaxy S II. But, my contract was not extended so I still qualify in May 2013.
I haven't decided yet if I want to get a GS III in October, or wait for the GS IV next year. Either way my wife will probably get this One X to replace her iPhone 4 (she qualifies in July 2013).
Sent from my HOCKS
well, i got my new one x today. gotta say i love it like my first one. ive got all my stuff on it, set it up how i wanted, and tested everything. its my third replacement because the last two had problems. its perfect and now im just waiting for root to come to 2.20 because it seems every phone at&t is sending out it updated to 2.20 before shipping. i think they do this because of the new root patching it does. well anyways, i got it and i love it!! goodtimes!!!!
I had issues with my backlight becoming intermittent. It would go out and required flexing the phone to get it back on. It was probably a loose connection on the backlight. I was running a custom Rom with super CID. The techs at the store and the repair center failed to notice. It shouldn't have made a difference anyway because the problem was hardware. I had a launch HT23 and received a HT25 refurbished replacement with 2.20 installed.
Sent from my HTC One X using Tapatalk 2
well here is my story
my hox came with 2.20 i got the phone 2weeks ago exactly. i found out while in the store that they are manually updating the phones to 2.20 i thought to myself ok thats odd. then i later found out no root for 2.20 as of yet. so i started having issues with wifi dropping off for no reason then it would come back. that didn't brother me to badly until i started to experience a very odd issue with the back button would say 40% of the time it would turn on the vibrate function n wouldn't turn off until i hit the back button again that got me pissed 2 weeks old n i have to deal with this i ended go back to the store they told me nothing they could do nothing for me except to return the phone n refund me the money i spent minus restocking fee i got pissed and walked out. i got a hold of customer service because i am a business customer they bent over backwards and sent me a NEW one i informed them i know of the issues with the refurbs my friends have been thru this so she and her supervisor allowed it to send me a brand new White one but here is the kicker they told me to keep my Current one X i thought that was odd so i call back they also informed me to keep it so i guess ill find out what software version i get and also if i have to send this one back at some point if an audit catches it and then i will complain more..lol
My Interesting story for the day
What did say to get them to send you a new replacement? I'm also a business customer, though not the owner of the account. Just curious how you played that angle. I'm debating whether to get my phone replaced, but have concerns about refurbished units, many of which confirmed in this thread. Thanks.
jfellon said:
well here is my story
my hox came with 2.20 i got the phone 2weeks ago exactly. i found out while in the store that they are manually updating the phones to 2.20 i thought to myself ok thats odd. then i later found out no root for 2.20 as of yet. so i started having issues with wifi dropping off for no reason then it would come back. that didn't brother me to badly until i started to experience a very odd issue with the back button would say 40% of the time it would turn on the vibrate function n wouldn't turn off until i hit the back button again that got me pissed 2 weeks old n i have to deal with this i ended go back to the store they told me nothing they could do nothing for me except to return the phone n refund me the money i spent minus restocking fee i got pissed and walked out. i got a hold of customer service because i am a business customer they bent over backwards and sent me a NEW one i informed them i know of the issues with the refurbs my friends have been thru this so she and her supervisor allowed it to send me a brand new White one but here is the kicker they told me to keep my Current one X i thought that was odd so i call back they also informed me to keep it so i guess ill find out what software version i get and also if i have to send this one back at some point if an audit catches it and then i will complain more..lol
My Interesting story for the day
Click to expand...
Click to collapse
joe23521 said:
What did say to get them to send you a new replacement? I'm also a business customer, though not the owner of the account. Just curious how you played that angle. I'm debating whether to get my phone replaced, but have concerns about refurbished units, many of which confirmed in this thread. Thanks.
Click to expand...
Click to collapse
i think its because my phone is only 2 weeks old and i told them i would not accept a refurb unit due to issues i have read here and my friends have experienced i am also not the owner on the account but i am an authorized user its all how u talk to them dont demand anything kill them with kindness and talk to them as a human being and joke around with them n tell them u have already reset ur phone 2 twice and the problem still is there and blame the 2.20 update for causing software glitches and there are known hardware problems also the rep was nice enough to tell me that there was a recent bulletin about wifi and software issues related to the 2.20 update. also try to call back at a later time to get another rep and also remember this if you cannot make head way with 1 rep try again if the second one cant make it happen call back again n talk to a supervisor and inform them u know about issues with refurb one x's having issues.
Thanks for the info.
My phone has shut itself off overnight a couple of times in the past few weeks. Seemingly randomly. If it happens again, I'll give your idea a shot.
jfellon said:
i think its because my phone is only 2 weeks old and i told them i would not accept a refurb unit due to issues i have read here and my friends have experienced i am also not the owner on the account but i am an authorized user its all how u talk to them dont demand anything kill them with kindness and talk to them as a human being and joke around with them n tell them u have already reset ur phone 2 twice and the problem still is there and blame the 2.20 update for causing software glitches and there are known hardware problems also the rep was nice enough to tell me that there was a recent bulletin about wifi and software issues related to the 2.20 update. also try to call back at a later time to get another rep and also remember this if you cannot make head way with 1 rep try again if the second one cant make it happen call back again n talk to a supervisor and inform them u know about issues with refurb one x's having issues.
Click to expand...
Click to collapse