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Display problem (broken??) - HTC support & warranty

Hello everybody,
I want to tell you what happened to my Touch Pro this evening:
On the display (also if the device is off) appeared a small rectangle in the center (about 2x3 cm) made from bubbles. Well, not bubbles, I’m quite sure that are liquid crystal. If I put pressure with the finger the “bubbles” move and follow the pressure also out form the edge of this small rectangle)
As I can reach a decent camera I’ll post some photos of this rectangle.
The strange thing is that the device didn’t fall in ground, didn’t have temperature range; nothing hit it and so on. It was in my pocket well safe!!
If display is on the problem is quite invisible, if display is "black" or off... ....Grrrr!!!
Now, my questions:
1) Warranty is also for display?
2) How warranty works in Italy? Where should I ship the item? Which times?
3) If I have ship the device, sould I load the original rom & radio? Where can I find the rom?
Certainly, first thing I’m going to do Monday morning Is to call Italy HTC’s support number…
Thanks a regards,
Andrea

The "oil spot" problem isn't a broken display. It's the touch sensitive layer, which has been subject to too much pressure (carrying it in your pants pocket, etc). This has been happening on a bunch of Touch Pros and Diamonds. You should still be able to use it just fine, but touch sensitivity may get worse over time.
HTC may or may not be willing to replace it for you (and if so, they may or may not charge some kind of fee). Although it's just a hardware change, you should probably recover stock SoftSPL for warranty.
I have the "oil patch" problem with my Touch Pro. Unfortunately when I first noticed, HTC would not fix it for me, so I still have the oil patch on my screen, although everything still works fine so far. If it gets worse, I plan on buying a replacement LCD/touchscreen and replacing it myself:
http://mobile.brando.com.hk/prod_detail.php?prod_id=03799

I've noticed this problem on quite a few of the original touch / elf / 6900 phones, including my old personal phone which I used in this condition for many many months without every having any actual issues. It is strange but like you said: pretty much not noticeable when on and probably just best left alone unless it really bothers you.

I have the same spot but it is not causing any problems that I noticed but there is many who have this spot in the diamond forum.

today i also noticed this on my touch pro..i sort of fell asleep on it and i think i might have messed it up
i can see that oil spot that you mention but only if i tilt the phone at a certain angle and only if the screen is off.When the display is on i can see everything properly
The problem:
Touch function is messed up badly..i tested in notes application and sometimes when i press at a point X the dot appears somewhere else on the screen...Internet browsing is a pain in the ass like this...
i also noticed one thing..i took the stylus out, put the phone next to my ear and i tapped at the area outside the oil mark. I get the normal soft sound and pressure feeling as it should be.. When i do the same at the oil spot its rather hard feeling and sound..
i will contact HTC on monday and see what they say about it..
otherwise i will get a replacement for 159euros (inc installation) from pdatech...

Happened to my Fuze...
Happened to me too 60 days into owning it. I carry all my phones in my pocket, but have never had this problem. I brought it into the at&t store that I got it at and they never saw it either (it is only a few months old for them and have not had any complanints yet). They were going to replace it for me but were sold out. They had me call the warranty department and they replaced it with a refurbished unit (although all of their refurbished units are brand new as of this point because the phone is so new for at&t).
If you got your phone through at&t call warranty support and they will swap it out if the unit is under warranty (which being 2 months old at this point it will be).

This happened to my Fuze as well. I tried to call AT&T support and visit a corp store but they ruled it as physical damage, thus voiding my warranty. Apparently the "crystals" under the display are cracked/damaged, causing the rectangle. Who knows.

has anyone successfully sent a touch pro raphael to HTC repair shop to be repaired under warranty with this issue?? its really bothering me that i can see it and i feel like it will affect my phone eventually...

Add me to the list too.. I am going to try to get mine replaced through Sprint if it gets bad. I hope they know this is an issue/defect and not something like water damage

ez345 said:
has anyone successfully sent a touch pro raphael to HTC repair shop to be repaired under warranty with this issue?? its really bothering me that i can see it and i feel like it will affect my phone eventually...
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I believe this is a design/quality issue. I posted about this same problem here some weeks back. HTC will not repair under warranty, paid in total 77 pounds to get this fix from them. I believe they are aware this is a problem because in the warranty book, screens are not covered even when its not your fault. They call it Newton ring .

Funny thing that a lot of people started noticing this issue very recently: as if a cheap component came to the end of its life cycle.. propably in my head only..
Anyway: I noticed this on my TP a few days ago and I'm going to drop my phone to the local service. It's the second time in just over 4 months.. crappy build quality really
also: Diamond users have had the same issue: http://forum.xda-developers.com/showthread.php?t=439410

Local HTC service got back to me: they're insisting that it's a 'mechanical fault, not covered by the manufacturers warranty'. Then it gets better: the estimated repair cost is 275 euros (that's roughly 355 USD) for the replacement of the display and front cover.
Naturally I'm going to challenge this as the oily patch appeared over night when the phone was sitting on a table.

not that im questioning what happened but personally i find it difficult to imagine how it can get the oil spot just by sitting on the table :S
normally you would expect this after exserting enough force on the screen. Personally that was my case. I sort of fell asleep on the phone and might have hit it on the metal edges of the bed..anyway i got mine replaced from pdatech.nl for ~170euros including installation costs..

Well if I had to venture a guess, I'd say that the 2h navigation on the night before took its toll on the display and during the night it just spread out and became visible..

how dodgy. I have been getting this problem, but funnily enough I thought it was due to air pressure, because it happened to mine when i was on the plane.
anyway i was just coming home from someplace real hot (40C), and it kept giving me the screen alignment problem for a few weeks, kept thinking i was pressing the top right corner of the screen regardless where I pressed. However, found that putting slight pressure on the screen for a few hours (i.e. a weight) fixed the screen alignment problem temporarily (for a few hours).
Anyway, just came back on the plane from someplace real cold (-10C), now the problem has ceased.
???? air pressure? or temperature variation?
I don't have the screen oil spot problem you guys have however.
Here's to it lasting a little while longer...

I asked for a more detailed report of the fault and the service just said that 'It's a fault defined as OOW (Out Of Warranty) by the manufacturer' and that there's nothing they can do but charge me for the repair. Note: they're not even putting the blame on me saying 'abuse/misuse'!
Now I'm going to go to the seller (expansys) and hope that they have some interest in keeping customers happy (and maybe have more business with them in the future!) and make things right (=fix my phone or replace it).

Wow, and I thought I was the only one. I've noticed the same oily stain after falling asleep on the phone. I've had it for a month now, and I've gotten used to it. It does not seem to affect the sensitivity or the accuracy on the touch screen. At least not in my case.
Does anyone have any experience replacing the touch screen by themselves? Is it a complicated operation? I would greatly appreciate a 10-step-guide on how to replace the screen, if it's going to be an issue over time.

disassembly guide
check out the wiki of xda click on service manuals and look for raphael. its on page 19 of the PDF

I noticed this issue on my Touch Pro today morning! I used my phone last evening and everything was fine. Now the touch screen doesn`t work at all. Great.

Same issue
I have also been victim of the oily patch.
I have had the Sprint Touch Pro since November and it just happened within the past 2 weeks.
Maybe this is due to not putting the screen protector on the phone.
I'm going to try visiting the Sprint Repair Center to replace it and then put the InvisibleShield Screen Protector on it.

Chances that an LCD + digitizer will fix this?

A coworker I started working with a few months ago told me about the much-better Sensation he had before his MyTouch 3G. It seems that he still had it, but stopped using it "because the screen cracked." I correctly surmised that it was a simple and cheap to replace touch screen digitizer and described to him that it was "just the glass cover" and that it was "cheap to replace." I have done many such repairs on other phones and gadgets.
He then told me that he had continued to use it until the LCD went blank. There is no reason to think that the LCD inside suddenly cracked, but I can only assume that it also sustained some kind of damage and now also requires replacement. Knowing that the LCD isn't cracked, what are the chances that a replacement LCD + digitizer will restore the phone? I'm concerned because we've already purchased a kit for $65.

Nobody can tell you that off the internet. If we do, that would be pure guess, just as accurate as you would have guessed.

sawo said:
Nobody can tell you that off the internet. If we do, that would be pure guess, just as accurate as you would have guessed.
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Well, someone could have had the exact same problem and already tried it. I ran into people with the same problem already. I'm just looking for more because some, no doubt, have tried it and others may have an alternate explanation. Reasonable.

there is a good chance that will fix the problem. but since the LCD was working for a while until it blank out, it is possible the problem might be with the circuit board. only way to know is to try it out.

CZroe said:
Well, someone could have had the exact same problem and already tried it. I ran into people with the same problem already. I'm just looking for more because some, no doubt, have tried it and others may have an alternate explanation. Reasonable.
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The LCD could go blank for several reasons. Faulty LCD, loose cable, faulty board etc. etc. Even if someone had the same problem, the reason for it could be completely different, thefore this wont help you at all except for giving you hope. If this is what you need, then i would say "yes, the change of lcd & digitizer should fix the problem" but you never can be sure unless you try When you start the phone, do you hear the startup sound? This could at least indicate that the phone isnt completely faulty.

brabusamg55 said:
there is a good chance that will fix the problem. but since the LCD was working for a while until it blank out, it is possible the problem might be with the circuit board. only way to know is to try it out.
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Click to collapse
The plus side is that you can't make it worse. So you've got nothing to lose by trying to repair it, other than the few bucks for the parts.

Well, I took it apart to re-seat all the cables and it's still blank. Reading online, I see that a lot of dropped Sensations/Pyramids develop a loose/broken SMT capacitor component near the headphone jack, but I'm not registered on any of the forums I see it discussed on and I can't see the pics. They describe a slightly different problem anyway (screen goes blank after standby). I needed sleep, so I put it all back together and I'll check that out when the parts get here. My hunch is that the LCD panel is fine and that I'll have an extra, assuming the capacitor problem is fixable. I've done some delicate soldering work before but I can't really say that I'm good at it! I didn't see any loose SMT components rattling around so I hope it didn't fall completely out somewhere.
Skipjacks said:
The plus side is that you can't make it worse. So you've got nothing to lose by trying to repair it, other than the few bucks for the parts.
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Thanks but it's almost $70 for the parts.

Works great! Well, it had the touchscreen sensitivity issue pretty badly but the T-Mobile OTA update fixed that. Transferring all the adhesive bits from one screen to another was down-right frustrating, but I pulled it off and I only see a single spec of dust inside. The dude will be thrilled. I broke the earhook on my Looxcie so I did not make a video but it was full of me tearing and ripping the things anyway and not a good example of how it should be done!
FWIW, there was no way to remove the old screen without denting up the backing plate and prying the heck out of it to free it from multiple adhesives and glues, so I would not have had two good LCDs after testing the replacement even if there was nothing wrong with the original. Good thing it was the LCD at fault! I didn't have to drill anything like the glass replacement video I watched instructed me to do. They didn't realize that the LCD removal allows the flex PCB through just fine. I forgot to thread it back through before seating the replacement LCD in the adhesives and tape left-overs but it flexed enough to allow it through without removing, which was quite a relief after seeing how the original fared after being removed.

Dammm....busted screen!

After 5 months of use, I managed to break my screen....dam it! I've always been quite careful with my electronics, but managed to drop it today. And of course like a cat always lands on 4 legs, phones usually land face down.
Broke the top of the screen and the touch screen is rendered useless. Put an RMA in with Alcatel. I've read others on the internet have managed to get a claim in and Alcatel fixed it for a little better than $100. I would pay the $100, as opposed to buying a new phone.
Questions I have:
1. Since I can't get into my phone, is there any other way to get any data off of it? LCD is still visible, just can't get in.
2. Has anybody had a "positive" experience with getting a glass screen fixed on this phone yet? I've read a few breaks in the forum here, but it doesn't seem like too many have followed through with the repair experience.
3. Are, or is there any advice with regards to this phone and the broke screen?
Thanks in advance for any help.

Dang that sucks......so to get data you can plug it into a computer and the computer should let you pull all your info off. Also I can't help you with the getting the screen fixed as I never broke a screen on my phone.

kevin6876 said:
After 5 months of use, I managed to break my screen....dam it! I've always been quite careful with my electronics, but managed to drop it today. And of course like a cat always lands on 4 legs, phones usually land face down.
Broke the top of the screen and the touch screen is rendered useless. Put an RMA in with Alcatel. I've read others on the internet have managed to get a claim in and Alcatel fixed it for a little better than $100. I would pay the $100, as opposed to buying a new phone.
Questions I have:
1. Since I can't get into my phone, is there any other way to get any data off of it? LCD is still visible, just can't get in.
2. Has anybody had a "positive" experience with getting a glass screen fixed on this phone yet? I've read a few breaks in the forum here, but it doesn't seem like too many have followed through with the repair experience.
3. Are, or is there any advice with regards to this phone and the broke screen?
Thanks in advance for any help.
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Click to collapse
Have you tried using an otg cable and wireless keyboard/mouse?

Yes , I tried using the OTG , but the lockscreen needs to be unlocked for the computer to communicate with both the internal and SD card storage areas. The back door is locked.
I submitted an RMA to Alcatel and am waiting for further instructions in a repair. Hopefully it won't set me back too much. If it does then I'll just pick up a used one through Swappa.
Thanks for the help.

Sent back to Alcatel. $105 to replace the busted digitizer and ship it back. Hopefully they didn't wipe my phone with a hard factory reset, I requested they not.
Should have it back Tuesday.

Just a follow up with the replacement of the digitizer. Alcatel sent the phone back to me yesterday and they wiped the hard drive with a factory reset, despite my request not to.
Phone works very well now though, I must say. Mostly all my data and apps loaded right in with ease, just lost some texts and a small folder of downloads and photos that were on the phone. Not all was lost.
Don't seem to have SD card issues any longer now, like I had before, which I find interesting. Must be the hard reset that had something to do with that, but my 3rd party launcher always used to struggle to load app icons properly, the SD card would some times not read properly? All that seems much smoother now however.
Cost me $105, oh well...time to get myself a better glass screen protector and case. I had an LK case w/ a kickstand and a peel off screen protector prior. I'll be stepping that up a notch now. One more break of this phone, I'm moving on to a different device.
Peace.

Screen damaged what should i do

My sister just broke her moto x pure.
The display works, however the digitizer do not works correctly. Cannot post pictures because the wallpaper is containing private information and i cannot change it.
She cannot use the entire screen.
For example on the lockscreen, she cannot use the 8. And the other digits works very badly. So she cannot unlock her phone.
What should I replace (screen, digitizer...) and where should I find the replacement part ?
Thank for your help

You'll need to replace both the digitizer + display as they come together. If you are good at repairing phones, you can get the display from eBay or else send your phone to service center if you don't. I would suggest you to send it to the service center.

You could use a USB OTG cable to connect a mouse and thus regain control of the device in order to clear any sensitive information prior to having someone fix it. I have bought and fixed several Moto X pure edition phones with cracked screens for family members. Most of them did alright, but one phone had the screen replaced, then a cow stepped on it. Although it didn't crack, after a while parts of the screen stopped responding to touch. The screen I replaced it with has not been damaged at all, but parts of it have stopped responding to touch as well. Sometimes I wonder if these phones don't have a particularly weak and easily damaged screen. I sometimes get my replacement screens from GadgetFix. If you fix it yourself make absolutely sure that you get a screen+frame assembly. It's just a few dollars more, and totally worth it. And be careful when you transfer the speaker grill trim to the new screen that you don't press hard enough to crack the screen.

Thanks you, I think I will change the screen and the frame.
https://m.ebay.com/itm/For-Motorola...%3A7550533015e0a9cbd9f98f63fff20079%7Ciid%3A2
Is this what I should buy ?

The screen that you posted does not include the frame. I briefly looked on eBay; you might find one with the frame included for a few dollars less than gadget fix, but for simplicity I just linked this one. On the back side of the display you will notice the screw inserts. That is what you need to look for.
https://gadgetfix.com/motorola-moto...screen-touch-screen-digitizer-frame-7447.html

zstricky said:
The screen that you posted does not include the frame. I briefly looked on eBay; you might find one with the frame included for a few dollars less than gadget fix, but for simplicity I just linked this one. On the back side of the display you will notice the screw inserts. That is what you need to look for.
https://gadgetfix.com/motorola-moto...screen-touch-screen-digitizer-frame-7447.html
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Click to collapse
Thanks !
Could you point me to a tutorial or a video explaining how to change the screen

I believe that Ifixit has a whole teardown tutorial for this phone. If not just search YouTube for (phone model) screen replacement, watch it a time or two, and then pause it while you do each individual step. If the first video you watch doesn't explain things in an understandable manner just watch another one. It's been a while since I searched for one, but I think there are at least a few good ones.

Is there a way to get into an S8+ with a completely (black) broken screen?

I had a repair shop try to fix my broken glass and they managed to screen up the whole display. According to them the glass and screen are integrated and they tried a second screen in case their first was just defective and it didn't work. Ultimately they blamed something like the PMCI port/card???
Anyway, they replaced the phone with a new one. The old one still works as my smart watch is still paired to it and I get alerts etc from it. So internally it seems all good, but the screen itself is just toast. So I have what seems to be a good phone but with no display.
What cool things can I do with it?
Is there a way to "hack" into it without the screen? In other words side-load something using only the physical buttons? For example boot into recovery mode and then click down 3 times and then... yaddie yadda.
I'm just trying to figure out if this thing is totally a lost cause or if I can still use it for something.
P.S. if it's a lost cause, how does one destroy old phones that can't be hard reset in order to recycle it? It has a sealed battery so drilling it or smashing it like old phones isn't really an option anymore.