Hi there! I've recently had an issue with my phone where i have no service. My bars have a little x next to them, as though i have data turned off.
Here's the info I've gathered:
My preferred network option is stuck on 22.
It tell me to connect to WiFi (despite being connected) when i attempt to send a text, but tells me to turn off airplane mode when trying to make a call
Nothing data related works, but WiFi is fine.
Now, I've found another thread from early 2022 with the same exact issue. Only thing is, they were having the issue after updating to Android 10.
My phone is still on Android 9. Like, I'm pretty sure its not even the most recent version of 9 either. Like, i have build number PKQ1.190302.001, which isn't the latest build for even 9, let alone 10 and onwards. However, i can't update. I've checked in the settings and everything, it keeps telling me there's no update available, which i don't believe.
I get my service through Boost Mobile, so I'm not sure if they didn't get the update, or if something else is going on. Either way, i have no service, which is a serious problem as i have no other phone and can't get a new one until late February.
I'm sorry if making a new thread wasn't a good idea, its just the only other thread I've found was from a year ago, and my issue is technically different.
Thank you in advance for any help!
Related
Your phone will receive a notification of FOTA update when it is made available. Simply press OK to accept the update via a data connection such as Wi-Fi or GPRS/3G. After installing the update, you can confirm a successful update by confirming the Build number (From the Home Screen go to MENU> Settings> About Phone> Software Information> Software number). The new Build number after the update will be 2.36.405.5. Update: Android 2.3 upgrade. Note：Please back up your data first before upgrading your phone. We recommend using a free Wi-Fi hotspot or an unlimited data plan to apply this update. If not, standard data connection charges may apply. For any questions, please contact us at http://www.htc.com/www/CA_Hotline.aspx
http://www.htc.com/uk/support.aspx
I tried but with no luck (
Any ideeas??
so what exactly is your question and what does it have to do with the apps and games thread?
I tried too! But nothing. No updates...
its UK only...
I am in uk and seems like there is no update yet for us...
I have received this upgrade and have had nothing but trouble since installing it. I was wondering if there was a way I can put my phone back to the way it was?
Basically, since the update, the only difference in my phone that I notice is an app called "Dock" which is basically a new screen for when you are driving. I have had nothing but trouble receiving calls or texts and at worst, I have received texts 26 hours after they were sent. My work depends on my company being able to contact me at any given time which, since the update, they have had a great difficulty doing.
Is there any way I can roll back the phone to the previous software as HTC and my network company are shockingly bad at making any attempt to solve the problem?
Thanks
Hello all,
Me and My Wife both have New Photon Qs, Mine has been rooted, Custom Recovery and all that on the newest stock rom.
Hers it completely stock, she moved to upgrade it to the newest release last night the upgrade went off without a hitch however not when she calls out she gets an audible error "Error 16, Switch 321" and Texts Fail to send, how ever 3G works, 4G not available in out area,
I kept both of our MSL codes and compare settings, nothing different except the obvious, Also forced a Reactivation on her phone ##RTN# this did not work either.
As she is still well within her 14 day return, and 30 sprint warranties, should I have them swap this phone out?
Sprint was not much help in this Matter
Try to force a PRL update.
Then I would at least have Sprint look at it.
JaceAlvejetti said:
Hello all,
Me and My Wife both have New Photon Qs, Mine has been rooted, Custom Recovery and all that on the newest stock rom.
Hers it completely stock, she moved to upgrade it to the newest release last night the upgrade went off without a hitch however not when she calls out she gets an audible error "Error 16, Switch 321" and Texts Fail to send, how ever 3G works, 4G not available in out area,
I kept both of our MSL codes and compare settings, nothing different except the obvious, Also forced a Reactivation on her phone ##RTN# this did not work either.
As she is still well within her 14 day return, and 30 sprint warranties, should I have them swap this phone out?
Sprint was not much help in this Matter
Click to expand...
Click to collapse
yeah, after the update, phone service can fail. when she makes a call, if she stays on the line the error should redirect her to Sprint Tech who SHOULD be able to fix it and tell her to reboot the phone. i went thru that 2 or 3 times(messing with my phone and re-updating ). i think i tried manual methods but to no avail.
Thank you both for the replies, I have Forced the PRL and just forwarded your message yogi2010, to her to have her try it as I am at work
JaceAlvejetti said:
Thank you both for the replies, I have Forced the PRL and just forwarded your message yogi2010, to her to have her try it as I am at work
Click to expand...
Click to collapse
cool, that should do the trick. i just remembered she will have to provide the account PIN or answer the security question to authorize the reset.
She has all security info, I guess as of this morning, after leaving it off all night, she can make phone calls again, just not Text
Hi,
I have serious connectivity issues with my Nexus 5.
Most of the time I am only picking up 2G signal, sometimes the connection drops compeltely. However, I had a very unstable 3G/H/LTE connection for a few minutes sometimes in the last days.
This started after changing the battery and upgrading from Cyanogenmod 12 to 12.1. Unfortunately I did both changes at the same time, so I am not sure what caused this problem.
The following things I could rule out/test:
- Another phone (Nexus 4) picks up H+ with my sim
- My phone doesn't pick up 3G/H/LTE with another (working) sim
- I have checked the connections of the both cables running alongside the battery, I also checked the cables itself.
- I fiddled with the apn settings, also I never touched them before and everything worked fine.
- I have updated the radio image.
The one thing I couldn't try is flashing an older cyanogenmod 12, because I have no backup and couldn't find one online.
Does any of you have any ideas what I can do?
I would be really thankful for any kind of help.
Who is your carrier :/
I probably should have added that in the first place.
My carrier is T-Mobile in germany.
I have the same problem. Also i'm tryed flash Android 5.0 and Android M, in stock i have Android 5.1.1. Who khow how to fix this ?
I have no solution yet. The next thing I want to try is to roll back to Cyanogenmod 12, but I guess I am going to build it myself because it seems to have vanished from the internet.
I do occasionally get LTE, but it is very unstable and doesn't work most of the time.
The Wi-Fi on my wife's unrooted Nexus 5 (Sprint version) which was upgraded (via OTA) to Marshmallow last month suddenly stopped working last week. The slider would get hung while moving from Off to On (like it was trying to turn on) and therefore was not detecting any available Wi-Fi signals.
After trying many things, I eventually did the extreme and did a full factory data reset. No dice. Still not detecting anything.
Figuring it might be an OS issue with Marshmallow (given we're seeing a lot of forums indicating Nexus 5 issues based on Wi-Fi with both Marshmallow and Lollipop), we downgraded the OS first to Lollipop and then all the way back to KitKat (4.4). Still not working. At initial phone setup, the phone is not detecting any available WiFi signals and gets hungup trying to find networks for me to choose from - so I end up having to skip this step.
Any other tips out there on what I can try? Is this a sure sign of hardware problems? Don't think my wife's phone is under warranty any longer (have had it slightly over a year, I think).
PS - Now I can no longer even upgrade the phone (OTA, at least) from 4.4.4 because my phone is saying it needs Wi-Fi to download the update - with no option to do it over my data plan.
I'm in the same situation and it appears to be a hardware failure. The wifi chip can't be replaced so a motherboard swap is required.
You can upgrade to the latest stock ROM by flashing the entire ROM from a command prompt in Win7.
Plot thickens
So, I figured out a way to get the OTA's over LTE (by manually changing my phone's date up a week). While going through each OS update from 4.4 KitKat to 6.0 Marshmallow (about 5 or 6 rounds of them) my phone briefly was able to detect WI-FI, I believe during set up at 5.1.1 Lollipop - and I was able to get on my home network.
Probably should have just stopped updating after that, but definitely was not detecting anything after that. I lost it during one of the Lollipop updates - well before getting to 6.0. Not sure if WiFi was actually working well or not.
Maybe the chip is in the process of failing? Not sure but it seems like you are having better luck than me.
audit13 said:
Maybe the chip is in the process of failing? Not sure but it seems like you are having better luck than me.
Click to expand...
Click to collapse
I wish. Don't want to go through all those steps again after doing a clean wipe to have a fleeting glimpse of Wi-Fi.
pagalbengal said:
So, I figured out a way to get the OTA's over LTE (by manually changing my phone's date up a week). While going through each OS update from 4.4 KitKat to 6.0 Marshmallow (about 5 or 6 rounds of them) my phone briefly was able to detect WI-FI, I believe during set up at 5.1.1 Lollipop - and I was able to get on my home network.
Probably should have just stopped updating after that, but definitely was not detecting anything after that. I lost it during one of the Lollipop updates - well before getting to 6.0. Not sure if WiFi was actually working well or not.
Click to expand...
Click to collapse
Hi, pagalbengal. I'm having the same problems right now, and I wanted to check with you to see if there have been any developments with your situation over the past month. Still hopeless? Have you contacted Google tech support? Do they still even support this phone? Thanks for any info.
You guys might want to try reflash the modem firmware.
Couldn't get my wi-fi to work so I replaced the motherboard. Every stock and custom ROM I tried could not enable wi-fi.
Hey, this is Sairam from India.
I got the honor 8 on Amazon and didn't use it until a few days after purchase. initially, the wife just wouldn't connect at all. I could not even set up the device. I thought I had to go to the customer care to get it fixed. and luckily today it worked after I reset the cache partition and the phone. now I have set up my profile, updated to 7.1 and stuff but the problem still exists. time and again it disconnects and reconnects and it is just not at all stable! I had to restart a few times and it worked a few times, but it is not consistent! is there a software update for this, am I doing something wrong, should I be selecting and deselecting some options. please give your inputs. TIA
sairam_27 said:
Hey, this is Sairam from India.
I got the honor 8 on Amazon and didn't use it until a few days after purchase. initially, the wife just wouldn't connect at all. I could not even set up the device. I thought I had to go to the customer care to get it fixed. and luckily today it worked after I reset the cache partition and the phone. now I have set up my profile, updated to 7.1 and stuff but the problem still exists. time and again it disconnects and reconnects and it is just not at all stable! I had to restart a few times and it worked a few times, but it is not consistent! is there a software update for this, am I doing something wrong, should I be selecting and deselecting some options. please give your inputs. TIA
Click to expand...
Click to collapse
What ??? 7.1
Make sure you disbaled the WI-FI+ in wifi options.
Mentioning android 7.1, are you using a custom ROM?!
I think he was using custom ROM.