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Touch Pro wobbly keyboard issue

Has anyone else experienced the same issue:
- Keyboard is pretty wobbly on the base
- Top half of phone moves around when holding handset in talk mode (most annoying)
- You can actually twist the screen a bit on the base like it's loose
I am sending this unit back for exchange next week because I think it's faulty but just wondered if they are all like this or anyone else has found this to be an issue.

this is the same with my TP, so I think it's just the way the unit is assembled.

Same here.
But in this case I trust HTC, that it is stable enough. I always thought that the hinge of kaiser was too unstable to survive under heavy-use-conditions. But I was wrong. After over one year of heavy use the hinge of my kaiser became a bit flimsy but still was very stable. So I think the build quality of TP should be from the same quality.

Same here!
Just get over it dude, just wasting time. There is nothing special about your phone.

same here...

Made it even worse
OK, so just after getting the new unit it was kinda wobbly, but not too bad.
Now I was stupid enough to get myself a leather bag. It has a sheet of protective foil (0.5 mm thick) over the keyboard, so when the screen is closed, this foil is pushing the upper part away from the keyboard.
One week of using this crap bag and now I can actually pull the screen away from the keyboard 1mm or so (left side in closed position). And if I shake the closed phone holding the keyboard, i can see and hear the screen flapping.
I don't see a way of tightening it up myself. (Although I'm pretty do-it-myself guy, don't feel like taking this thing apart without instructions)
So I'm just getting myself an aluminium case, at least it won't get worse.

Yep, I posted a similar thread. You get used to holding it differently and it becomes less of a problem...
My latest gripe is that the top and bottom layer of keys (i.e. the space bar row and the numbers row) is slightly softer than the middle keys.
I think I'm just picky - deep down I really quite like this phone....

slimeSickle said:
OK, so just after getting the new unit it was kinda wobbly, but not too bad.
Now I was stupid enough to get myself a leather bag. It has a sheet of protective foil (0.5 mm thick) over the keyboard, so when the screen is closed, this foil is pushing the upper part away from the keyboard.
One week of using this crap bag and now I can actually pull the screen away from the keyboard 1mm or so (left side in closed position). And if I shake the closed phone holding the keyboard, i can see and hear the screen flapping.
I don't see a way of tightening it up myself. (Although I'm pretty do-it-myself guy, don't feel like taking this thing apart without instructions)
So I'm just getting myself an aluminium case, at least it won't get worse.
Click to expand...
Click to collapse
You should be happy, because mine is even softer/flappier than yours according to your text.

Hmm... Seems like a lot of people's keyboard is wobbly. Mine seems pretty tight to me though. Doesn't wobble at all. So... are you sure it's supposed to be wobbly?

renx2 said:
Hmm... Seems like a lot of people's keyboard is wobbly. Mine seems pretty tight to me though. Doesn't wobble at all. So... are you sure it's supposed to be wobbly?
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Click to collapse
I've only had mine for a few days now, but it is also very tight, doesn't wobble at all. Hope that doesn't change over time.

Sprint Touch Pro screen wiggle with loose keyboard & gap
I know firsthand that the HTC Touch Pro is NOT supposed to have a loose, wiggly screen/keyboard. Anyone that has this problem with their handsets has a defective device. I know that this is 100% correct because I purchased a Touch Pro the first day they came out and it had a perfectly tight keyboard/screen connection with no play whatsoever. I ended up having to bring it back to exchange it for a completely different reason, which I now severely regret. The second unit I received not only had the loose, wiggly connection between the two pieces where the screen (top piece) easily twists/rotates side to side and the keyboard would slide out too easily when you didn’t intend it to, but there was also a considerable gap between the two pieces (left side in closed position) so it was almost bowed. Before I brought it back for the second exchange I decided to call HTC customer service to see if they were aware of this manufacturing defect, since besides my own experience I had seen other posts on the internet regarding this exact same thing. HTC customer support did in fact confirm that they were aware of this defect with “some of the units” although the representative I spoke with did not go into detail since she really knew very little. The HTC rep did actually speculate though that she thought the rush to get enough units to market in time for the launch were to blame for the defects.
Someone also posted about this here: http://forum.ppcgeeks.com/showthread.php?p=514327

I also have this problem. top and bottom corners will now move 2-3 mm and you cant hit the volume buttons without holding the screen tightly square with the rest of the phone

renx2 said:
Hmm... Seems like a lot of people's keyboard is wobbly. Mine seems pretty tight to me though. Doesn't wobble at all. So... are you sure it's supposed to be wobbly?
Click to expand...
Click to collapse
Hmm.. really?
@TouchProExchanger the same with me and many others..
So, we can send to service because of this? When I was to purchase the device I asked about this "slide movement" and he said that this is normal..

Some Pics
Here is how much movement mine has...
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This is for DSF and anyone else that has these defective units. The answer to your question of "can we send to service because of this?" is Yes. If you have only had the device for less than 30 days (which should be everyone that has a Sprint Touch Pro as of this posting) then you should be able to exchange it for a new one. As I mentioned in my last post, HTC is aware of these defective units, and I am assuming that at this point, Sprint is aware of this fact as well.
If you look at the pictures jbruns has posted above, you can see exactly what an extreme case of this defect looks like. His pictures clearly show what I have described, and I would think that anyone who encounters resistance from Sprint while attempting to return or exchange their device, could easily point them to this page and show them the pictures posted above. Considering how much we have paid for this PPC there is no reason why we shouldn't get one free of defects.

I'm about to send my TP back for exchange, but i have a couple of questions and been in a really bad mood the last couple of days:
1. Are they really about to change a 700€ device "just like that"? I mean, i would also like them to simply repair it, i have no intention to cut htc profits
2. could anyone with a WORKING device post some pictures? especially from the BACK of sliders underneath the display when the keyboard is opened? I always had a bad feeling, because it looks kinda bad sampled together on mine (will post photos as soon as a get another camera on my hands).
3. I own my device for approx. 28 days now, isn't this some kind of error i should get an exchange AFTER 30 days ? We have 6 months warranty in Germany and 1 month "right of withdrawal" (dict.leo.org, sorry), shouldn't i get this fixed after this period of time, too?
I'm really frightened i get some kind of an answer from o2, telling me that me myself forced the defect on my device. Is there a way to send it directly to HTC or aren't them responsible? I had a hard time getting the money together and just cannot look at my TP anymore without getting sad because it shows this defect and maybe falls apart one day.
Questions, questions, ...

Just got my fuze last week and got same problem. I went to my local ATT store yesterday and the unit they show me had same wobbly keyboard as well.
I just read a post on ATT Wireless Forums
" Apparently the wiggle that my device exhibits is normal. I had the AT&T rep pull 3 new ones and checked them all. I apologized for being a pain in the you know what - all are the same. New Tilts do the same thing.
Perhaps the phones that AT&T currently has in stock are all like this and it is a problem, but at this point I'm not worrying about it. "
It seems to me that I will get a replace unit with same problem if I send it back for exchange......

Mr.Sir said:
You should be happy, because mine is even softer/flappier than yours according to your text.
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Click to collapse
Just get over it dude, just wasting time. There is nothing special about your phone.

ifu77 said:
Just got my fuze last week and got same problem. I went to my local ATT store yesterday and the unit they show me had same wobbly keyboard as well.
I just read a post on ATT Wireless Forums
" Apparently the wiggle that my device exhibits is normal. I had the AT&T rep pull 3 new ones and checked them all. I apologized for being a pain in the you know what - all are the same. New Tilts do the same thing.
Perhaps the phones that AT&T currently has in stock are all like this and it is a problem, but at this point I'm not worrying about it. "
It seems to me that I will get a replace unit with same problem if I send it back for exchange......
Click to expand...
Click to collapse
Thanks for quoting me
Unless the wobble moves more then a 1/16", I wouldn't worry about it. Every Fuze I saw this morning (all new out of the box) were like mine.

There is going to be separation on the left side of the Touch Pro because the sliding mechanism is on the right. There is nothing to hold the phone together on the left side when closed.
In the exact opposite, the Kaiser suffers from separation on the right because it slides to the left.
The more you fuss with it, the greater risk you are taking with potentially damaging it.

Received replacement-I cannot believe it

I received the replacement phone 5 and 1/2 hours ago. Charged the battery and rooted it and flashed CWM recovery. Performed a backup and thought all was well. About 2 hours ago I experienced a black screen freeze and had to pull the battery. I than performed a factory reset to perhaps help this and also to restore the UI sounds. Did not restore the sounds and got a black screen freeze while on the charger. I also noticed that the phone was very hot while on charger. Than I noticed I was not receiving phone calls as all of a sudden a notification popped up relating that I had 2 voice mail messages.The phone never rang. I performed 3 more factory resets and all had no effect whatsoever. I also noticed that I had no signal fluctuating with 4g 3 bars. I than called Customer rentention and related to them what had gone on in just 5 and a half hours. While they were ordering another replacment for me I became aware that the screen was black again and power button would do nothing. I could continue the call and did but had to pull the battery to hang up. I really do like this phone and not trying to denigrate it, but if the next one has any issues I am going to just ask for refund and wait for SGSII. I know from the threads that other people have had these issues however it is amazing to me that the replacement could have so many of the issues. Also when opening the box and removing the phone from it there was no plastic wrapper on it like there was on the first one. Could TM be sending out refurbs already? I would imagine not it makes me wonder. Anyone else experience anything like this?

Man that sucks. This is why I never purchase new phones on the internet. If you purchase in a store you can just do exchanges there or any other corporate store. I bet theres a lot of people that won't order phones online anymore after this release.

jrwingate6 said:
Man that sucks. This is why I never purchase new phones on the internet. If you purchase in a store you can just do exchanges there or any other corporate store. I bet theres a lot of people that won't order phones online anymore after this release.
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Yeah. I have been with Tmobile for over 13 years and overall they have been very good to me. I was really not due for an upgrade but they gave me one so I could not turn it down I am just so disappointed that the second device had more issues than the first one. I also forgot to mention that the second one had bad lcd screen bleeding. This phone has so much potential and I really do want to keep it.

try to hang in there. I'd say mine has been perfect but don't wanna jinx myself. ordered it from t-mo 30 minutes after its online release and have not experienced a single problem. screen is perfect too...lovin it! be sure to mention to them that it seemed as though your replacement had already been handled. maybe they'll be more inclined to be sure your next one is brand new. good luck!
Sent from my LG-P999 using XDA Premium App

tenbeau said:
I received the replacement phone 5 and 1/2 hours ago. Charged the battery and rooted it and flashed CWM recovery. Performed a backup and thought all was well. About 2 hours ago I experienced a black screen freeze and had to pull the battery. I than performed a factory reset to perhaps help this and also to restore the UI sounds. Did not restore the sounds and got a black screen freeze while on the charger. I also noticed that the phone was very hot while on charger. Than I noticed I was not receiving phone calls as all of a sudden a notification popped up relating that I had 2 voice mail messages.The phone never rang. I performed 3 more factory resets and all had no effect whatsoever. I also noticed that I had no signal fluctuating with 4g 3 bars. I than called Customer rentention and related to them what had gone on in just 5 and a half hours. While they were ordering another replacment for me I became aware that the screen was black again and power button would do nothing. I could continue the call and did but had to pull the battery to hang up. I really do like this phone and not trying to denigrate it, but if the next one has any issues I am going to just ask for refund and wait for SGSII. I know from the threads that other people have had these issues however it is amazing to me that the replacement could have so many of the issues. Also when opening the box and removing the phone from it there was no plastic wrapper on it like there was on the first one. Could TM be sending out refurbs already? I would imagine not it makes me wonder. Anyone else experience anything like this?
Click to expand...
Click to collapse
I am assuming you placed the order through Customer Care.
Did your replacement come in original packaging or was it JUST the phone (no battery, back cover), as that's the easiest way to find out if you're carrying a refurb or not.
(THIS DOES NOT MEAN EVERY PHONE THAT COMES LIKE THAT IS A REFURB)
IF the phone came IN original packaging, it is not a refurb. They do not repackage.

Before the G2x, I started with a Cliq 2 a month ago. The screen went bad, so they shipped me another, and the hinge for the slide out keyboard was bad.
Did I mention this was an online order?
After being without a phone for a week, the G2x arrived, and now I'm out of the 30 day window for exchanges! So yeah, I'll never buy another "new" cell online.

I order my phone on the phone through their customer care or retention, can't remember. Anyway I have some bleed on my lcd but I am finding it hard to send it back because I am not sure if what I get in return will be fixed. Also they said I had to send mine out FIRST and its about a 2 week process... So I might just deal with the bleed and call it a day.
Lesson I learned: IN STORE ONLY

wait until after the return time. You can do a warranty exchange and they send out the phone to you before you send back yours. You also do not need to keep the warranty phone if you do not want to. My phone has some LCD bleeding but no other issues. So i am going to do a warranty replacement and if that one is worst just send that one back instead. As a T-Mobile employee i do not get refunds just exchanges. So i will do an exchange as much as needed until i get a 100% working phone. Now if only they could fix the battery.

I ordered mine online and it had a bleeding backlight on one corner enough that it was noticeable while playing games and normal activities.
I just went to the store and picked one up that checked out before I left. Plus in-store purchases have a 14 day return policy I can just take it back and swap it out for another new one they have in stock.
I will never order another phone online. Not that this always happens but anyone on XDA probably has some kind of phone obsession and something like that is always best to actually go look at it before slapping down some cash.
I have the original one on my desk that is getting shipped out asap. The one from the store is amazing. No blacklight bleeding, freezes, or weird quirks. Plus, like you said, it didn't even look right out of the box. You don't know what they are sending you in return and why spend full price on a refurb/used model?

tenbeau said:
Yeah. I have been with Tmobile for over 13 years and overall they have been very good to me. I was really not due for an upgrade but they gave me one so I could not turn it down I am just so disappointed that the second device had more issues than the first one. I also forgot to mention that the second one had bad lcd screen bleeding. This phone has so much potential and I really do want to keep it.
Click to expand...
Click to collapse
Did you come from a Nexus One by chance? I only had mine for 8 months and they still gave me the full discounted rate. They said it was some type of "glitch" in the system but they wouldn't change it back.

Yeah, I'm worried about my next replacement order that's being shipped out to me. The lovely folks at T-Mobile sent me a G2 instead. The customer rep said "well if the next one has a problem you can get a different phone." Can I just have a G2x without issues? :/
Is anyone else's collecting dust under the screen already? I've been unlucky with reboots as well, but I'm sure that's just a software issue. The way my luck's been going, I'm sure this next one will have even worse screen bleeding, if that were possible since the top 2 corners are pretty bad and the bottom always gives off a yellow hue overall.

momentarylapseofreason said:
Did you come from a Nexus One by chance? I only had mine for 8 months and they still gave me the full discounted rate. They said it was some type of "glitch" in the system but they wouldn't change it back.
Click to expand...
Click to collapse
Actually I did have a nexus one but I bought that off of contract. I did an upgrade with a Vibrant last july and than this device now. I do hope my repacement (#3) is issue free. Yes TMobile has been very good to me.

I had a black screen this morning. Pulled the battery and rebooted only to realize that it had froze before my alarm went off and was over an hour late for work. I am a personal trainer, so my clients were pretty upset with me. Anyway when I got home from work I got out of my car and the phone fell out of my pocket and had about a 1 and a half foot fall to the ground. I thought to myself, DAMN!! First Drop, only to find that the screen is cracked in about 15 places.
So for those of you who do not have a case of some sort yet I suggest you get one.

Brock Samson said:
I had a black screen this morning. Pulled the battery and rebooted only to realize that it had froze before my alarm went off and was over an hour late for work. I am a personal trainer, so my clients were pretty upset with me. Anyway when I got home from work I got out of my car and the phone fell out of my pocket and had about a 1 and a half foot fall to the ground. I thought to myself, DAMN!! First Drop, only to find that the screen is cracked in about 15 places.
So for those of you who do not have a case of some sort yet I suggest you get one.
Click to expand...
Click to collapse
so much for gorilla glass.

I have a quick quesion. So I bought a G2x off craigslist. Brand new and sealed. Now my phone does random reboots, like some of the people on here and also has the lcd bleeding. Is there a way I can exchange this with tmobile? What would I tell CS?

crazythunder said:
so much for gorilla glass.
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Click to collapse
Thats the exact same thing I thought. My GF has a Captivate with Gorilla Glass and she drops the thing all the time. I will take a few pics and start a new thread and post them so everyone can take caution.

Brock Samson said:
I had a black screen this morning. Pulled the battery and rebooted only to realize that it had froze before my alarm went off and was over an hour late for work. I am a personal trainer, so my clients were pretty upset with me. Anyway when I got home from work I got out of my car and the phone fell out of my pocket and had about a 1 and a half foot fall to the ground. I thought to myself, DAMN!! First Drop, only to find that the screen is cracked in about 15 places.
So for those of you who do not have a case of some sort yet I suggest you get one.
Click to expand...
Click to collapse
The benefit of Gorilla glass is that they are harder than normal glass so they resist scratches better but unfortunate side effect of being harder is that they can shatter easily when dropped. Be careful and get a case as poster stated
Sent from my HTC Glacier using XDA App

Well as promised here are the pictures. Just so everyone knows I called Tmobile and raised hell and they are sending me a new phone and I have already ordered a few cases. I knew I should have gotten one, but when I got the phone the Tmobile store only had one and it was way too expensive and I really did not care for the style of it. So remember this is all from about a foot and a half drop.
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The screen still works fine though. So now I am on to unroot and get it ready to send back to Tmobile.

Foot and a half drop onto what? A bed of nails? I have dropped mine several times from that height (maybe more) onto a hardwood floor. No scratches or cracks.

OP, make sure you're using your computer to charge the phone. If i charge mine via wall it freezes like that all day long.

[Q] Would You Replace It?

Well, I finally received my Transformer 32GB today from Newegg and I must say that I am absolutely in love with it; despite some minor issues. Don't worry, I plan on doing a "first impressions" review shortly.
Anyways, I did notice some light bleed when looking for it and now I can't really seem to get over it. However, I tend to be a bit paranoid about things so I figured I would ask you guys for some advice before just asking for a replacement.
I took these pictures at full brightness in a completely dark room. For some reason, the camera seemed to have reduced the severity of the light bleed a bit (thought it would do the opposite). Basically, one can see light leakage on the bottom (to the right of the logo) and a couple on the middle of the right of the display.
Full brightness:
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Auto-brightness:
Would you guys get this replaced if you were me? My main concern is that the replacement yields even more leakage than the original.
PS - The bezel and screen seem to be perfectly aligned. I also have very little creaking near the right bezel.

I have some light bleed too, but only a little in the lower left corner. If mine were as bad as yours, I would replace. Yours is affecting 25% of your screen or more...
Sent from my Transformer TF101 using Tapatalk

Man, I am having the same problem. Every day I have the dilemma " should I replace it? - but I love it so much and what if the next one is crap"
Lol, tough call.
If you bought it from a good retailer (one that doesn't charge a restocking fee, I say go for the swap, since light bleeds are a sign of a defect)
Unfortunately for me, my retailer was crappy and charges 15% to restock, which means 75$ just to replace the device. Thumbs way down

Mine has bleeding on the left and right side of the screen, but I really only see it when I'm rebooting and the black screen comes on. I have not ran into any issues while using the tablet where I notice the bleeding so I don't really think its that big of a deal unless your watching a dark movie maybe.

Honestly dude, just listen to your common sense. Disregard what I or anybody else on these forums may say to you. The majority of people here lack sense which leads them to constantly complain about minor issues.
Think to yourself first would you have notices this without the help of this forum?
Does the issue harm the performance of the device?
Does it take away from the devices beauty?
Will any of your friends or family notice?
These among other questions are what you should ponder before making a decision...
I can tell you from my experience as being one of the first people to own a Tmobile G1, Mytouch and Sprint Evo 4g as well as an owner of many other devices including laptops, tvs, cars, radios, video game systems, video games, etc etc etc... You can return and exchange all you want but you will never find the PERFECT(Definition:Make (something) completely free from faults or defects) device or product...
Good Luck with your decision!

Wow... thanks for all your comments. I was expecting some "C'mon... another one of these?!" threads.
@gadgetfan: For some reason the blushing on the bottom right and left corners are not visible at all. I think it was some crazy processing that my camera did. Maybe due to the white text on those areas and the angle the pictures were taken. I only really notice the 1"-long bleeds on the bottom and right of the screen.
I ordered mine from Newegg so I know I'm good on getting it replaced. The problem is when will it actually get replaced? And if it does get replaced, will it be worst then the current one?
I was thinking of maybe waiting for it to get back in stock and try to snatch another one and seeing how that one is in comparison, then returning the worst of the two. Do you think these retailers would actually notice which is which inside the box?!

akarol said:
Do you think these retailers would actually notice which is which inside the box?!
Click to expand...
Click to collapse
Isn't there a serial number on the box and on the unit. They should match.

The box isn't an issue as I can send the new box with the older unit in it. I highly doubt they'll be matching serial numbers as they usually send these off to the manufacturer to get refurbished anyways. If they ask, I can always tell them I accidentally swapped them by mistake. Right?!

sadly i have many stuck pixels but thanks for the fixel density they are only seen on a black screen, but BLACK, so i dont care i can live with that, or well sell it over here when they start to sell them here
edit: after using a simple app that shows many different colors, man the stuck pixels are on a black screen, no in every color (i have seen stuck pixels on my psp so i know when the problem its serious).
it doesnt affects me that much i can live with it.
the light bleed its minimal like 5%. low creacks.
in overall im happy

akarol said:
The box isn't an issue as I can send the new box with the older unit in it. I highly doubt they'll be matching serial numbers as they usually send these off to the manufacturer to get refurbished anyways. If they ask, I can always tell them I accidentally swapped them by mistake. Right?!
Click to expand...
Click to collapse
Why not just send in the old unit with the old box? I doubt newegg scans the S/N.
Sent from my HTC Eva 4G using Tapatalk

Asadroid said:
sadly i have many stuck pixels but thanks for the fixel density they are only seen on a black screen, but BLACK, so i dont care i can live with that, or well sell it over here when they start to sell them here
edit: after using a simple app that shows many different colors, man the stuck pixels are on a black screen, no in every color (i have seen stuck pixels on my psp so i know when the problem its serious).
it doesnt affects me that much i can live with it.
the light bleed its minimal like 5%. low creacks.
in overall im happy
Click to expand...
Click to collapse
Stuck/dead pixels drive me crazy. Once I see them it's as if I ALWAYS notice them. I replaced my 21.5 inch monitor and my G-Tablet because of one stuck pixel. I figure if I can get a free replacement then I'm going to replace it until I get a "perfect' one.
To the OP, the light bleed looks pretty bad. Personally I'd try to to replace it.

Enectic said:
Stuck/dead pixels drive me crazy. Once I see them it's as if I ALWAYS notice them. I replaced my 21.5 inch monitor and my G-Tablet because of one stuck pixel. I figure if I can get a free replacement then I'm going to replace it until I get a "perfect' one.
To the OP, the light bleed looks pretty bad. Personally I'd try to to replace it.
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Click to collapse
well since i dont see a dead pixel outside of a black screen i dont care, and my eyes hurts after going trough a RGB series of colors @[email protected] testing if i could see them
and im not up to pay the cost of the shipping to get a replacemnet

I wouldn't think twice about replacing it if I found a single stuck pixel on anything I own. Bleeds are hit or miss as some are way less noticeable than others.
Can anyone here honestly say that their TF is completely free of any light bleeds? If so, can they prove it?

Not to hijack the thread but this seems related:
I just picked up a 32gig model last night from a local retailer and there's a small (1mm-ish) gap between the bezel and the screen right where the hdmi port is.
There's a little light bleed in that area, which honestly doesn't bother me, but I am worried about dust getting in that gap.
Worthy of a return or am I worrying too much?

I would return it if mine had any gap whatsoever.
BTW, I just ordered one from WalMart and I'll compare it to the one I already have. I'll let you guys know how it turns out.

The creak on the bottom right drives me nuts. The rear of the unit actually flexes around that area. Just doesn't feel very good. I also have issues with the touch screen not responding. I was going to make a topic on it, hoping it was just mine, but I guess it's just a transformer thing and I should either deal with it or return it and find something else.

In all my years of being a computer/gadget geek, I just haven't been able to wrap my head around the huge issue people have with light bleed. Just how many people sit in pure darkness everyday just to watch movies? I wish I had enough time to do this just so I could be mad at having light bleed. If the movies filled up the entire screen (some don't) then it should barely be an issue. The only time it's really noticeable is full brightness on a solid black picture.

What does it look like on a non-completely black screen?

akarol said:
I would return it if mine had any gap whatsoever.
BTW, I just ordered one from WalMart and I'll compare it to the one I already have. I'll let you guys know how it turns out.
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Click to collapse
Thanks for the input. I just wanted another opinion to make sure I wasn't being overly paranoid.
They're sold out again but I'm on the list for an exchange once they get more.

From my experience, I've seen 3 tablets, there is bad light bleed and tolerable light bleed. Soft light bleed is very tolerable and looks like a dull half circle of light, however, I've seen light bleed where it is a sharp bright light which looks like a triangle and completely bugged the hell out of me.
I would definitely return a creaky bezel. My 1st one had it and that is where the worst light bleed was. Pressing that point made the light bleed change. My other 2 had no creaking.
Just a suggestion, watch a dark movie, such as "The Dark Knight" and see if the light bleed bothers you. If not, keep it, otherwise exchange it. I believe movies are where it will be the most bothersome.

Think UV light will fix your OnePlus One yellow band completely? Think again...

Received my OnePlus One yesterday and I have to say I am completely head over heels in love with it.
But..... I'm OCD when it comes to my electronics and of course mine had to come with the nasty yellow banding at the bottom.
I'm thinking I might have gotten a customer's return which is weird because it was completely sealed, I had to open it by pulling the threaded tab just like in all the unboxing videos. When I went into gallery, there were about 100+ personal pictures of some random dude and his family, a bunch of downloaded crap, ringtones, other 3rd party browsers, Amazon apps, ect. Hell I even got some full length movies on there, Transformers and a bootleg cam'd version of Edge of Tomorrow. :laugh:
My guess is that OnePlus is putting customers returns into new packages and sending them out without even fully wiping them correctly. My unit looked like it was never touched, all the screen sticker ect. wow...just wow.
Anyways back to the yellow band, so I followed the advice of people all over the forums to use UV light to try and fix the issue. Well, good thing my mother in law owns a nail salon, I asked if I could take one home for a night. Took it out to the garage and went to work...
On the positive side it actually does help....a little. From a scale of 1-10, 10 being very yellow at the bottom and 1 being completely white at the top, under the UV light for 10 minutes, the yellow was reduced to I'd say a 7.
Bad news is that it doesn't improve any further after that, I put it in there for another 10 minutes and it didn't make a difference. Went crazy and left it in there for 45 minutes, still no improvement. Don't know if the UV damaged my digitizer but touch sensitivity seems to be degraded. Doesn't register my touches as nicely as before...
So there you have it, I left it in a professional nail salon UV machine for about an hour, way more than the recommended 15 minutes, it improved it a little bit but seemed to have messed with the touch sensitivity of the device.
Use UV at your own risk, I tried it and it helped but didn't fix it completely. I love the device too much so I'll be ordering another one when I get a chance.
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Another thing during work today I was experimenting with it and noticed if you apply light heat from a heat gun (lowest setting) the yellow COMPLETELY disappears. Unfortunately when it starts cooling down the yellow comes back.

Dan37tz said:
Another thing during work today I was experimenting with it and noticed if you apply light heat from a heat gun (lowest setting) the yellow COMPLETELY disappears. Unfortunately when it starts cooling down the yellow comes back.
Click to expand...
Click to collapse
I left my OnePlus in the sun on the first morning after I got it. I put it in the morning sun while I got ready for work and made breakfast. On a scale of 1-10 with 10 being beyond unacceptable the phone started as a "5". I could definitely see it but it was clearly a "I'd be the only one to notice" amount of yellow. After about 1 hour of direct morning sun on a 75 degree morning it's a "1" now. Just a slightest of slight hints of yellow that may be the warm calibration of the phone.
That's my experience with the whole mess.

Dan37tz said:
Received my OnePlus One yesterday and I have to say I am completely head over heels in love with it.
But..... I'm OCD when it comes to my electronics and of course mine had to come with the nasty yellow banding at the bottom.
I'm thinking I might have gotten a customer's return which is weird because it was completely sealed, I had to open it by pulling the threaded tab just like in all the unboxing videos. When I went into gallery, there were about 100+ personal pictures of some random dude and his family, a bunch of downloaded crap, ringtones, other 3rd party browsers, Amazon apps, ect. Hell I even got some full length movies on there, Transformers and a bootleg cam'd version of Edge of Tomorrow. :laugh:
My guess is that OnePlus is putting customers returns into new packages and sending them out without even fully wiping them correctly. My unit looked like it was never touched, all the screen sticker ect. wow...just wow.
Anyways back to the yellow band, so I followed the advice of people all over the forums to use UV light to try and fix the issue. Well, good thing my mother in law owns a nail salon, I asked if I could take one home for a night. Took it out to the garage and went to work...
On the positive side it actually does help....a little. From a scale of 1-10, 10 being very yellow at the bottom and 1 being completely white at the top, under the UV light for 10 minutes, the yellow was reduced to I'd say a 7.
Bad news is that it doesn't improve any further after that, I put it in there for another 10 minutes and it didn't make a difference. Went crazy and left it in there for 45 minutes, still no improvement. Don't know if the UV damaged my digitizer but touch sensitivity seems to be degraded. Doesn't register my touches as nicely as before...
So there you have it, I left it in a professional nail salon UV machine for about an hour, way more than the recommended 15 minutes, it improved it a little bit but seemed to have messed with the touch sensitivity of the device.
Use UV at your own risk, I tried it and it helped but didn't fix it completely. I love the device too much so I'll be ordering another one when I get a chance.
Click to expand...
Click to collapse
That's insane man, though not very surprising of OnePlus at this point. I guess paying $360 for a device of this caliber will numb any indignation. Did you buy it directly from OnePlus using an invite? What is the supposed build date of your phone? Where did it ship to you from? Everything seemed perfectly new when I got mine, the only thing that I thought was odd was the lack of any documentation, you know like a user guide, warranty, warnings etc. Did you get any?
As far as the yellowing goes, I feel that it is slowly fading away, and I haven't even exposed it to any California sunshine or heat, I've mostly used it in air conditioned areas.

I got mine without any defects, but I don't think keeping it under UV light for an hour would do good to any phone.
Why not root it and tweak RGB values with trickster to at least make it unnoticeable?
People bashing everyone but themselves as always.

latenightchameleon said:
I got mine without any defects, but I don't think keeping it under UV light for an hour would do good to any phone.
Why not root it and tweak RGB values with trickster to at least make it unnoticeable?
People bashing everyone but themselves as always.
Click to expand...
Click to collapse
There is no need to use mods to adjust the RGB values on this device. You can do it with the stock ROM.
Sent from my One using Tapatalk

mhannigan said:
There is no need to use mods to adjust the RGB values on this device. You can do it with the stock ROM.
Sent from my One using Tapatalk
Click to expand...
Click to collapse
You can only control Hue, Saturation, Contrast, Intensity with the stock ROM. You cannot adjust RGB values, you'll need a custom kernel with this commit in order to adjust the RGB and I'm sure later down the line, there'll be gamma controls similar to the N5 on the OPO

I don't understand this yellow band madness.
If it will really go away just by exposing the phone to sunlight, well, just use the phone normally and it will go away soon or later.
I call this thing corksniffing, i know i come from guitar forums and we like this term over there.
G

I cant believe they sent a used phone. Thats rediculious.
Sent from my One A0001 using XDA Free mobile app

DuckMcQUack said:
I don't understand this yellow band madness.
If it will really go away just by exposing the phone to sunlight, well, just use the phone normally and it will go away soon or later.
I call this thing corksniffing, i know i come from guitar forums and we like this term over there.
G
Click to expand...
Click to collapse
I dont understand it either. Its more apparent in some phones than others. Unfortunately for me I can't use my one plus in this way. Never had to with any other phone, why should I now?
OP did you get a used phone and ordered with an invite from oneplus.net?
Sent from my HTC6500LVW using Tapatalk

selayan said:
I dont understand it either. Its more apparent in some phones than others. Unfortunately for me I can't use my one plus in this way. Never had to with any other phone, why should I now?
OP did you get a used phone and ordered with an invite from oneplus.net?
Sent from my HTC6500LVW using Tapatalk
Click to expand...
Click to collapse
Yes I ordered it directly from oneplus.net, I purchased the invite on eBay. Paid $100 for the invite... I know... but I just had zero patience and had to have it NOW! I felt like Veruca from Willy Wonka and the Chocolate Factory. :laugh:
So all in total I paid about $469.xx, but even at that price if seems like a steal. Paid almost $700 for my GS5 which feels like junk compared to this bad boy.
It's too bad about the hardcore yellow band at the bottom of mine, I think I found the perfect phone. The battery life on this thing is R-E-D-I-C-U-L-O-U-S! I swear it doesn't want to die.

That sucks it was a used one. To make it worse I would be livid paying over retail for it too and having a yellow band.
Sent from my HTC6500LVW using Tapatalk

i would be returning that immediately
Used phone? are you kidding?

spacemanvt said:
i would be returning that immediately
Used phone? are you kidding?
Click to expand...
Click to collapse
Yeah at first I was going to return it but after hearing people had to pay $50+ to ship it back to China and no guarantees of getting back a perfect device, I decided against it.
I'm hoping my case is just an isolated incident, imagine the outrage if OnePlus was really putting customer's returns back in new sealed boxes and sending them out in order to meet demand?

They need to outsource a company to perform repairs and whatnot within the States.

zephiK said:
They need to outsource a company to perform repairs and whatnot within the States.
Click to expand...
Click to collapse
They need to do a lot to gain respect. They are lucky people settle with the yellow screens. How can you say it's suppose to be like that? They can control the situation now and censor, deny rma, because of the invite system.
Imagine if the phone was released publicly. Stores would stop buying them because of returns and they would have a lot more people complaining than on the forums about a yellow screen.
Sent from my HTC6500LVW using Tapatalk

rickyx32 said:
That's insane man, though not very surprising of OnePlus at this point. I guess paying $360 for a device of this caliber will numb any indignation. Did you buy it directly from OnePlus using an invite? What is the supposed build date of your phone? Where did it ship to you from? Everything seemed perfectly new when I got mine, the only thing that I thought was odd was the lack of any documentation, you know like a user guide, warranty, warnings etc. Did you get any?
As far as the yellowing goes, I feel that it is slowly fading away, and I haven't even exposed it to any California sunshine or heat, I've mostly used it in air conditioned areas.
Click to expand...
Click to collapse
Build date is July 2, 2014.
No documentation, just phone, charger cable and sim card keychain in the box. Box was completely sealed with plastic outside, does not looked tampered with at all.

Mine came with a dead pixel... I wonder.... Hmmm... I wonder if have a customer return.
Well not dead but its stuck and it can't be fixed since I've tried a million methods!!!!

Dragn4rce said:
Mine came with a dead pixel... I wonder.... Hmmm... I wonder if have a customer return.
Well not dead but its stuck and it can't be fixed since I've tried a million methods!!!!
Click to expand...
Click to collapse
They will say one dead pixel is normal. You need 2-3 dead for a replacement.
Sent from my HTC6500LVW using Tapatalk

Dusty Rhodes said:
I left my OnePlus in the sun on the first morning after I got it. I put it in the morning sun while I got ready for work and made breakfast. On a scale of 1-10 with 10 being beyond unacceptable the phone started as a "5". I could definitely see it but it was clearly a "I'd be the only one to notice" amount of yellow. After about 1 hour of direct morning sun on a 75 degree morning it's a "1" now. Just a slightest of slight hints of yellow that may be the warm calibration of the phone.
That's my experience with the whole mess.
Click to expand...
Click to collapse
will try this, thanks.

Question Hardware concerns

Had the 7 Pro less than 6 weeks and noticed a couple issues I was wondering if anyone else is experiencing or has input about. The volume rocker was loose from the get-go, but I assume it's within tolerance levels and can let that go, although the amount of play is concerning. However, about a week ago, the device started heating up at random times and yesterday I noticed the bottom right corner on the back glass panel is lifting. Is it safe to assume this could be the battery swelling? I can gently press it down and it springs back up. (No damage whatsoever from impacts, misuse, etc)
I contacted Google support and the response was...mind bogglingly dumb..."cosmetic damage." I mean, what are ip ratings for, right? My options are to send it to Google for repair or take it to an authorized shop, which are all pretty backed up where I live and google will take a couple weeks. Told them I can't be without a phone since I'm an active paramedic, father, and husband and was pretty much told I'm s.o.l. Posting a pic to see if the device randomly heating and the back lifting in the corner seems like possible battery bulge to anyone else. I hope Google never truly wonders why they make up such a small share of the smartphone market when compared to all other manufacturers. The white spots appear to be adhesive bits
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My Pissel 7 Pro doesn't have such gap between. I mean, they can't really tell if it's JUST a cosmetic issue till they check it out. What if the seal (glue) is broken and the water enters there? Will they say you went Scuba diving with your phone so the water got in due to high pressure? I mean, Google....wth.

That would be factory reset and returned immediately if it was me. Ridiculous comments from Google.

Medic1933 said:
Had the 7 Pro less than 6 weeks and noticed a couple issues I was wondering if anyone else is experiencing or has input about. The volume rocker was loose from the get-go, but I assume it's within tolerance levels and can let that go, although the amount of play is concerning. However, about a week ago, the device started heating up at random times and yesterday I noticed the bottom right corner on the back glass panel is lifting. Is it safe to assume this could be the battery swelling? I can gently press it down and it springs back up. (No damage whatsoever from impacts, misuse, etc)
I contacted Google support and the response was...mind bogglingly dumb..."cosmetic damage." I mean, what are ip ratings for, right? My options are to send it to Google for repair or take it to an authorized shop, which are all pretty backed up where I live and google will take a couple weeks. Told them I can't be without a phone since I'm an active paramedic, father, and husband and was pretty much told I'm s.o.l. Posting a pic to see if the device randomly heating and the back lifting in the corner seems like possible battery bulge to anyone else. I hope Google never truly wonders why they make up such a small share of the smartphone market when compared to all other manufacturers. The white spots appear to be adhesive bitsView attachment 5779423
Click to expand...
Click to collapse
You say the device "started heating up at random times"...did you determine what was causing this to happen? How hot was it when it was heating up? A heat gun is used to remove the back glass on most phones so if the heat was high enough I suppose it could have weakened the glue. Hard to say if the battery is swelling but too much heat can cause all sorts of issues. YMMV

jaseman said:
You say the device "started heating up at random times"...did you determine what was causing this to happen? How hot was it when it was heating up? A heat gun is used to remove the back glass on most phones so if the heat was high enough I suppose it could have weakened the glue. Hard to say if the battery is swelling but too much heat can cause all sorts of issues. YMMV
Click to expand...
Click to collapse
You need much higher heat than what a device would normally produce during any kind of usage in order to even soften up the glue.
Starting from 80C degrees and above and it takes a good few minutes to soften it up, it all depends on how high the heat goes (Some go for 100+ but the shorter application of heat). 50-60c (at max) what the phone could heat up to around the frame from the (SOC) heat dissipation wouldn't loosen up the glue like that.
That looks to me like just poor quality control after assembly. Mistakes happen, but their comment is hilarious.

Your device should still be under warranty. Contact Google for repair.

ekin_strops said:
My Pissel 7 Pro doesn't have such gap between. I mean, they can't really tell if it's JUST a cosmetic issue till they check it out. What if the seal (glue) is broken and the water enters there? Will they say you went Scuba diving with your phone so the water got in due to high pressure? I mean, Google....wth.
Click to expand...
Click to collapse
I'm glad yours is good! I have the feeling that like 99.9% are perfectly fine. I couldn't believe the rep really went with that response. They don't warranty cosmetic issues, but yet they stated a repair was under the warranty for it...which makes no sense. It's not cosmetic when a device started separating itself haha. Oh, Google, why are you like this?
Beefheart said:
That would be factory reset and returned immediately if it was me. Ridiculous comments from Google.
Click to expand...
Click to collapse
4 reps and 3.5 hours of chat later, they will finally let me. However, because why not?, the replacement they have finally initiated is the wrong model. The one that has the issue is unlocked and they are trying to send me a carrier branded one. Showed them the original order as unlocked, and now that has been escalated to see if they can send the correct replacement device. I am losing hope that anyone knows what they're doing there. I had a a screen come loose on my original Pixel gen 1 and it was a 15 minute chat with a replacement in hand 48 hours later. Don't know why I'm having to fight so hard for this one, considering how new it is. I seldom ever return or exchange anything, so I find it frustrating.
jaseman said:
You say the device "started heating up at random times"...did you determine what was causing this to happen? How hot was it when it was heating up? A heat gun is used to remove the back glass on most phones so if the heat was high enough I suppose it could have weakened the glue. Hard to say if the battery is swelling but too much heat can cause all sorts of issues. YMMV
Click to expand...
Click to collapse
I'm completely stock for the record. It started last Friday, in the afternoon. No change in cell service (I was on WiFi anyways) and no new apps. Again, unmodified software. I was browsing Chrome and felt the heat through the case, which was a first. It happened 3 more times, 2 out and about on cell, and another time on WiFi. No intensive apps and I don't play games on my phone. I have pretty calloused hands and the last time it heated up, it was borderline uncomfortable to hold. I never downloaded an app to check the temp in hard numbers, but it was hotter than any phone I've ever owned. I was expecting it to shut down but it didn't. Last night I discovered the glass had begun separating and I can only attribute it to the heat, like you stated. When I gently press the corner, there is resistance before if comes back out. It's contacting something that is pushing it, which I why I'm concerned about battery swelling.

V0latyle said:
Your device should still be under warranty. Contact Google for repair.
Click to expand...
Click to collapse
I did and it has been hours of arguing with them. They are finally sending a replacement, but they are sending the incorrect variant. I suspect a few more hours of being angry are heading my way to get that sorted lol. I'm sure, eventually, we'll get there. I have never seen a company fight a hardware issue so hard. I know they aren't selling enough of these things to make such a stink about it. I actually prefer refurbs anyways, since they are more thoroughly checked than the randomized QC checks, but that was asking too much at first, apparently.

This is making me glad I didn't purchase direct from Google and another company is responsible for my potential manufacturing faults in the first 12 months.

There are a lot of complaints about Google's warranty process; just getting a request started is a pain, because their own website is not straightforward - every option assumes you can fix the device using a factory reset, and there's no link to start a warranty/RMA request; you have to contact them via phone/chat/email to start the process.
But on the other hand, there's a lot of success stories, too. My wife's Pixel 5a stopped working randomly - froze up, then turned off and wouldn't turn back on. No damage, no nothing, just went into QUSB mode for no apparent reason. Warranty was only valid for another month but Google covered the repair without question.

Beefheart said:
This is making me glad I didn't purchase direct from Google and another company is responsible for my potential manufacturing faults in the first 12 months.
Click to expand...
Click to collapse
It's making me glad for you haha. Hopefully, you never have to cash in that need, either way

V0latyle said:
There are a lot of complaints about Google's warranty process; just getting a request started is a pain, because their own website is not straightforward - every option assumes you can fix the device using a factory reset, and there's no link to start a warranty/RMA request; you have to contact them via phone/chat/email to start the process.
But on the other hand, there's a lot of success stories, too. My wife's Pixel 5a stopped working randomly - froze up, then turned off and wouldn't turn back on. No damage, no nothing, just went into QUSB mode for no apparent reason. Warranty was only valid for another month but Google covered the repair without question.
Click to expand...
Click to collapse
I completely agree with you. The only other time I needed them, they solved the issue quickly and effectively. It's one reason this experience stuck out as so off-putting to me. But man, are they ever making me work for this. I'm also fully aware that more people will talk about a negative experience vs a positive one. I feel like there is a lot more gatekeeping than there was before with their customer service. Every rep had to speak to someone else and I don't recall that being a thing before, especially with multiple pics highlighting the issue. I won't put a link since this is the P7P forums, but a Google search yielded a bevvy of reddit posts about the same issue on previous Pixels (Pixi?), some with overheating present and others not, with the exact same absurd response of "cosmetic damage." It's just weird move from such a big company.
Glad they took care of your wife's issue! It seems to be a lottery of what rep you get and what they are willing to do about it.

Sorry you're dealing with this. I had to RMA my first one due to screen issue and it was fairly painless. It's a glitch in their system that makes it show they're sending a Fi device. A redditor confirmed same thing happened with them, then the rep told me the same and indeed I got the unlocked variant as I expected.

Medic1933 said:
I'm glad yours is good! I have the feeling that like 99.9% are perfectly fine. I couldn't believe the rep really went with that response. They don't warranty cosmetic issues, but yet they stated a repair was under the warranty for it...which makes no sense. It's not cosmetic when a device started separating itself haha. Oh, Google, why are you like this?
4 reps and 3.5 hours of chat later, they will finally let me. However, because why not?, the replacement they have finally initiated is the wrong model. The one that has the issue is unlocked and they are trying to send me a carrier branded one. Showed them the original order as unlocked, and now that has been escalated to see if they can send the correct replacement device. I am losing hope that anyone knows what they're doing there. I had a a screen come loose on my original Pixel gen 1 and it was a 15 minute chat with a replacement in hand 48 hours later. Don't know why I'm having to fight so hard for this one, considering how new it is. I seldom ever return or exchange anything, so I find it frustrating.
I'm completely stock for the record. It started last Friday, in the afternoon. No change in cell service (I was on WiFi anyways) and no new apps. Again, unmodified software. I was browsing Chrome and felt the heat through the case, which was a first. It happened 3 more times, 2 out and about on cell, and another time on WiFi. No intensive apps and I don't play games on my phone. I have pretty calloused hands and the last time it heated up, it was borderline uncomfortable to hold. I never downloaded an app to check the temp in hard numbers, but it was hotter than any phone I've ever owned. I was expecting it to shut down but it didn't. Last night I discovered the glass had begun separating and I can only attribute it to the heat, like you stated. When I gently press the corner, there is resistance before if comes back out. It's contacting something that is pushing it, which I why I'm concerned about battery swelling.
Click to expand...
Click to collapse
I work for Dish Network and our dumb CSR's are never consistent. If you can't get 1 to cooperate, hang up and call back. Insane you needed FOUR reps to get something done

issasaurus said:
Sorry you're dealing with this. I had to RMA my first one due to screen issue and it was fairly painless. It's a glitch in their system that makes it show they're sending a Fi device. A redditor confirmed same thing happened with them, then the rep told me the same and indeed I got the unlocked variant as I expected.
Click to expand...
Click to collapse
Thanks and that is very comforting to see it's just a glitch with the model display. Sorry you had to send one back too. I feel like they did really good with the hardware this year, which is what brought me back to a Pixel and this situation has kind of soured that haha. They did eventually do the right thing, so there is that, I suppose. They make such awesome phones and I hope that some day they can iron out the inconsistencies with how the handle the rare defective ones.
HipKat said:
I work for Dish Network and our dumb CSR's are never consistent. If you can't get 1 to cooperate, hang up and call back. Insane you needed FOUR reps to get something done
Click to expand...
Click to collapse
Haha that's what happened after the first one. I tried for the longest time to explain the situation, concerns, and provide evidence and they were literally copying and pasting the same responses once cosmetic damage was mentioned. The second one was more helpful but after I explained the issues I had with the first person I chatted with, they literally started doing the same thing. I feel like it's a long game approach to screw with people mentally so they just give up haha. They don't seem to read what you write.
Maybe Googs has changed something too, because every single one told me they'd have to speak to the next level of support to answer my questions and I couldn't help but feel like they don't actually have the authority to do anything at tier one without some other approval. Never been a fan of second hand information being related to decisions makers. By rep 3, I was too mad to let it go. Glad they finally fixed it but I'm still a little bitter. I hate bothering people and I am pretty reserved, so having to chase down that many folks so I can get basic customer service was frustrating.