I received the replacement phone 5 and 1/2 hours ago. Charged the battery and rooted it and flashed CWM recovery. Performed a backup and thought all was well. About 2 hours ago I experienced a black screen freeze and had to pull the battery. I than performed a factory reset to perhaps help this and also to restore the UI sounds. Did not restore the sounds and got a black screen freeze while on the charger. I also noticed that the phone was very hot while on charger. Than I noticed I was not receiving phone calls as all of a sudden a notification popped up relating that I had 2 voice mail messages.The phone never rang. I performed 3 more factory resets and all had no effect whatsoever. I also noticed that I had no signal fluctuating with 4g 3 bars. I than called Customer rentention and related to them what had gone on in just 5 and a half hours. While they were ordering another replacment for me I became aware that the screen was black again and power button would do nothing. I could continue the call and did but had to pull the battery to hang up. I really do like this phone and not trying to denigrate it, but if the next one has any issues I am going to just ask for refund and wait for SGSII. I know from the threads that other people have had these issues however it is amazing to me that the replacement could have so many of the issues. Also when opening the box and removing the phone from it there was no plastic wrapper on it like there was on the first one. Could TM be sending out refurbs already? I would imagine not it makes me wonder. Anyone else experience anything like this?
Man that sucks. This is why I never purchase new phones on the internet. If you purchase in a store you can just do exchanges there or any other corporate store. I bet theres a lot of people that won't order phones online anymore after this release.
jrwingate6 said:
Man that sucks. This is why I never purchase new phones on the internet. If you purchase in a store you can just do exchanges there or any other corporate store. I bet theres a lot of people that won't order phones online anymore after this release.
Click to expand...
Click to collapse
Yeah. I have been with Tmobile for over 13 years and overall they have been very good to me. I was really not due for an upgrade but they gave me one so I could not turn it down I am just so disappointed that the second device had more issues than the first one. I also forgot to mention that the second one had bad lcd screen bleeding. This phone has so much potential and I really do want to keep it.
try to hang in there. I'd say mine has been perfect but don't wanna jinx myself. ordered it from t-mo 30 minutes after its online release and have not experienced a single problem. screen is perfect too...lovin it! be sure to mention to them that it seemed as though your replacement had already been handled. maybe they'll be more inclined to be sure your next one is brand new. good luck!
Sent from my LG-P999 using XDA Premium App
tenbeau said:
I received the replacement phone 5 and 1/2 hours ago. Charged the battery and rooted it and flashed CWM recovery. Performed a backup and thought all was well. About 2 hours ago I experienced a black screen freeze and had to pull the battery. I than performed a factory reset to perhaps help this and also to restore the UI sounds. Did not restore the sounds and got a black screen freeze while on the charger. I also noticed that the phone was very hot while on charger. Than I noticed I was not receiving phone calls as all of a sudden a notification popped up relating that I had 2 voice mail messages.The phone never rang. I performed 3 more factory resets and all had no effect whatsoever. I also noticed that I had no signal fluctuating with 4g 3 bars. I than called Customer rentention and related to them what had gone on in just 5 and a half hours. While they were ordering another replacment for me I became aware that the screen was black again and power button would do nothing. I could continue the call and did but had to pull the battery to hang up. I really do like this phone and not trying to denigrate it, but if the next one has any issues I am going to just ask for refund and wait for SGSII. I know from the threads that other people have had these issues however it is amazing to me that the replacement could have so many of the issues. Also when opening the box and removing the phone from it there was no plastic wrapper on it like there was on the first one. Could TM be sending out refurbs already? I would imagine not it makes me wonder. Anyone else experience anything like this?
Click to expand...
Click to collapse
I am assuming you placed the order through Customer Care.
Did your replacement come in original packaging or was it JUST the phone (no battery, back cover), as that's the easiest way to find out if you're carrying a refurb or not.
(THIS DOES NOT MEAN EVERY PHONE THAT COMES LIKE THAT IS A REFURB)
IF the phone came IN original packaging, it is not a refurb. They do not repackage.
Before the G2x, I started with a Cliq 2 a month ago. The screen went bad, so they shipped me another, and the hinge for the slide out keyboard was bad.
Did I mention this was an online order?
After being without a phone for a week, the G2x arrived, and now I'm out of the 30 day window for exchanges! So yeah, I'll never buy another "new" cell online.
I order my phone on the phone through their customer care or retention, can't remember. Anyway I have some bleed on my lcd but I am finding it hard to send it back because I am not sure if what I get in return will be fixed. Also they said I had to send mine out FIRST and its about a 2 week process... So I might just deal with the bleed and call it a day.
Lesson I learned: IN STORE ONLY
wait until after the return time. You can do a warranty exchange and they send out the phone to you before you send back yours. You also do not need to keep the warranty phone if you do not want to. My phone has some LCD bleeding but no other issues. So i am going to do a warranty replacement and if that one is worst just send that one back instead. As a T-Mobile employee i do not get refunds just exchanges. So i will do an exchange as much as needed until i get a 100% working phone. Now if only they could fix the battery.
I ordered mine online and it had a bleeding backlight on one corner enough that it was noticeable while playing games and normal activities.
I just went to the store and picked one up that checked out before I left. Plus in-store purchases have a 14 day return policy I can just take it back and swap it out for another new one they have in stock.
I will never order another phone online. Not that this always happens but anyone on XDA probably has some kind of phone obsession and something like that is always best to actually go look at it before slapping down some cash.
I have the original one on my desk that is getting shipped out asap. The one from the store is amazing. No blacklight bleeding, freezes, or weird quirks. Plus, like you said, it didn't even look right out of the box. You don't know what they are sending you in return and why spend full price on a refurb/used model?
tenbeau said:
Yeah. I have been with Tmobile for over 13 years and overall they have been very good to me. I was really not due for an upgrade but they gave me one so I could not turn it down I am just so disappointed that the second device had more issues than the first one. I also forgot to mention that the second one had bad lcd screen bleeding. This phone has so much potential and I really do want to keep it.
Click to expand...
Click to collapse
Did you come from a Nexus One by chance? I only had mine for 8 months and they still gave me the full discounted rate. They said it was some type of "glitch" in the system but they wouldn't change it back.
Yeah, I'm worried about my next replacement order that's being shipped out to me. The lovely folks at T-Mobile sent me a G2 instead. The customer rep said "well if the next one has a problem you can get a different phone." Can I just have a G2x without issues? :/
Is anyone else's collecting dust under the screen already? I've been unlucky with reboots as well, but I'm sure that's just a software issue. The way my luck's been going, I'm sure this next one will have even worse screen bleeding, if that were possible since the top 2 corners are pretty bad and the bottom always gives off a yellow hue overall.
momentarylapseofreason said:
Did you come from a Nexus One by chance? I only had mine for 8 months and they still gave me the full discounted rate. They said it was some type of "glitch" in the system but they wouldn't change it back.
Click to expand...
Click to collapse
Actually I did have a nexus one but I bought that off of contract. I did an upgrade with a Vibrant last july and than this device now. I do hope my repacement (#3) is issue free. Yes TMobile has been very good to me.
I had a black screen this morning. Pulled the battery and rebooted only to realize that it had froze before my alarm went off and was over an hour late for work. I am a personal trainer, so my clients were pretty upset with me. Anyway when I got home from work I got out of my car and the phone fell out of my pocket and had about a 1 and a half foot fall to the ground. I thought to myself, DAMN!! First Drop, only to find that the screen is cracked in about 15 places.
So for those of you who do not have a case of some sort yet I suggest you get one.
Brock Samson said:
I had a black screen this morning. Pulled the battery and rebooted only to realize that it had froze before my alarm went off and was over an hour late for work. I am a personal trainer, so my clients were pretty upset with me. Anyway when I got home from work I got out of my car and the phone fell out of my pocket and had about a 1 and a half foot fall to the ground. I thought to myself, DAMN!! First Drop, only to find that the screen is cracked in about 15 places.
So for those of you who do not have a case of some sort yet I suggest you get one.
Click to expand...
Click to collapse
so much for gorilla glass.
I have a quick quesion. So I bought a G2x off craigslist. Brand new and sealed. Now my phone does random reboots, like some of the people on here and also has the lcd bleeding. Is there a way I can exchange this with tmobile? What would I tell CS?
crazythunder said:
so much for gorilla glass.
Click to expand...
Click to collapse
Thats the exact same thing I thought. My GF has a Captivate with Gorilla Glass and she drops the thing all the time. I will take a few pics and start a new thread and post them so everyone can take caution.
Brock Samson said:
I had a black screen this morning. Pulled the battery and rebooted only to realize that it had froze before my alarm went off and was over an hour late for work. I am a personal trainer, so my clients were pretty upset with me. Anyway when I got home from work I got out of my car and the phone fell out of my pocket and had about a 1 and a half foot fall to the ground. I thought to myself, DAMN!! First Drop, only to find that the screen is cracked in about 15 places.
So for those of you who do not have a case of some sort yet I suggest you get one.
Click to expand...
Click to collapse
The benefit of Gorilla glass is that they are harder than normal glass so they resist scratches better but unfortunate side effect of being harder is that they can shatter easily when dropped. Be careful and get a case as poster stated
Sent from my HTC Glacier using XDA App
Well as promised here are the pictures. Just so everyone knows I called Tmobile and raised hell and they are sending me a new phone and I have already ordered a few cases. I knew I should have gotten one, but when I got the phone the Tmobile store only had one and it was way too expensive and I really did not care for the style of it. So remember this is all from about a foot and a half drop.
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The screen still works fine though. So now I am on to unroot and get it ready to send back to Tmobile.
Foot and a half drop onto what? A bed of nails? I have dropped mine several times from that height (maybe more) onto a hardwood floor. No scratches or cracks.
OP, make sure you're using your computer to charge the phone. If i charge mine via wall it freezes like that all day long.
Related
For those of you that had your g2x replaced by T-mobile (they sent you a replacement via ups with a prepaid return label), was your replacement:
1) new or refurbished
2) if refurbished, did it physically appear new or used
3) was the replacement any better in terms of less screen bleed, random reboots, freezing up, gps lock, etc?
They sent me a phone without a battery and rear cover. I'm pretty sure it was new. The manufacture date was later than my first (bought on release day). The screen bleed was better than my first one. I still get reboots and my gps doesn't get a lock. Funny thing was the gps worked like magic the first day I used my replacement G2X.
i've replace mine in two occasion.. both of them is new.. the first one came without screen bleed, but when i turn it on, it reboot call tmobile right away because i was angry. however while waiting for anogher one. it never reboot again. Second, little screen bleed but everything is perfect..
Mine was new and perfect 10/10 no problems and I'm super happy. Was having second thoughts about switching to the sensation but really glad I was able to get the replacement its amazing!
Wow...I called T-mobile last night at 5pm central time, and my replacement phone is on the UPS truck out for delivery right now. Way beyond my expectation.
Now let's see how the replacement phone is. I hope I have as much luck as you guys did.
Mine was probably a refurbished, but I don't know for sure. It's MUCH better, no random reboots, far less screen bleed, and while the gps isn't instant it's a bit faster.
I was satisfied with the replacement, and it was my first and only one.
Sent from my Nexus 5g using XDA Ultimate App
I thought I killed my original 4/20 G2x and ordered a replacement. I ended up fixing my original, luckily because the replacement had NASTY screen bleed.
It just arrived. My old SN was 104KPDT, and the new SN is 106KPQJ...I'm assuming newer build. I rooted right away and nvflashed because in clockwork is where my screenbleed was at it's worst (black screen), so I wanted to get in there as soon as possible for comparison.
New phone has no screen bleed to speak of. I believe my old phone got worse over time, so I will have to see if this holds up in the weeks to come.
So don't let em tell you they can't replace your phone for screen bleed because any replacement will have the same problem...I can tell you first hand that they are wrong.
edit: Also, I did tell the retentions rep on the phone that although my phone had these problems to start with, they did get worse after I dropped my phone on the parking lot and damaged the case. Maybe it was due, in part, to the manner with which I presented myself, but they sent out the replacement, knowing that I had been at least partly responsible. And my conscience is clear. I have to be honest with you, I was very resistant to allow them to send me a replacement because of the numerous posts I read on this forum about getting dinged up, scratched up, used phones that were worse than they had to start with. I suppose I am lucky. I'm very sorry for those of you with that experience.
Alright so I got my gs3 today and I recently noticed that there is a piece of dust near the top of the display. I know it is dust because it is still visible with the screen off. I'm not really bothered by it considering it's about the size of a pixel. Do you recommend I attempt to exchange it, or just live with it. It's in the notification bar and is almost never visible and I didn't notice it the first time I checked it for dead pixels.
tcb4 said:
Alright so I got my gs3 today and I recently noticed that there is a piece of dust near the top of the display. I know it is dust because it is still visible with the screen off. I'm not really bothered by it considering it's about the size of a pixel. Do you recommend I attempt to exchange it, or just live with it. It's in the notification bar and is almost never visible and I didn't notice it the first time I checked it for dead pixels.
Click to expand...
Click to collapse
If it doesn't bother you I would just keep it. It is a major hassle switching out phones and the stores will generally fight you tooth and nail to keep from allowing the exchange unless the phone is really defective. Good luck!
The Dark One
I would exchange it.
Sent from my SAMSUNG-SGH-I747 using xda app-developers app
DarkMage619 said:
If it doesn't bother you I would just keep it. It is a major hassle switching out phones and the stores will generally fight you tooth and nail to keep from allowing the exchange unless the phone is really defective. Good luck!
The Dark One
Click to expand...
Click to collapse
To be honest I have more crap stuck in between my screen protector and the Glass. It's hardly noticeable so I'm not really worried. I know if I go into a vzw store they will be difficult. Even if I get a new one it could have a dead pixel smack dab in the center. Still an awesome phone.
It was a huge pain getting my Galaxy S3 replaced at a Verizon store for a legitimate problem- I had a dead pixel. The employee helping me refused to replace it, until finally the manager came and looked at it, deeming it a legitimate problem and allowed me a swap for a new device.
So if it doesn't bother you, don't worry about it.
I had my first GS3 replaced by T-Mobile. Right after I called they sent a brand new one overnight at no cost to me. Sent first phone back with the included return shipping label. Everything was easy as pie.
tcb4 said:
Alright so I got my gs3 today and I recently noticed that there is a piece of dust near the top of the display. I know it is dust because it is still visible with the screen off. I'm not really bothered by it considering it's about the size of a pixel. Do you recommend I attempt to exchange it, or just live with it. It's in the notification bar and is almost never visible and I didn't notice it the first time I checked it for dead pixels.
Click to expand...
Click to collapse
I am in Canada but I imagine it still works the same. I never go into the store to deal with problems like that. Call them up (not the individual store). The people on the other end are used to dealing with that all day and have the policy down pat. I would believe they would resolve the issue immediately and send a replacement. At the minimum you will be opening a ticket (file) about the issue. An remember polite and firm, if the original person you are dealing with cannot resolve to your satisfaction request talking to a manager. They have more latitude when dealing with issues.
An I am sorry it's brand new. You are entitled to have it in perfect working condition including not having trapped dust. Give them a call.
P.S. An yes you are bothered by it, or you would of never taken the time to Create your OP. An I would be bothered by it as well.
Good luck.
I'm debating because right now I am bothered by it, but I know in a little while I really won't care. I'll see if I can get it replaced, but if I can't it won't be the end of the world.
Judge34411 said:
I am in Canada but I imagine it still works the same. I never go into the store to deal with problems like that. Call them up (not the individual store). The people on the other end are used to dealing with that all day and have the policy down pat. I would believe they would resolve the issue immediately and send a replacement. At the minimum you will be opening a ticket (file) about the issue. An remember polite and firm, if the original person you are dealing with cannot resolve to your satisfaction request talking to a manager. They have more latitude when dealing with issues.
An I am sorry it's brand new. You are entitled to have it in perfect working condition including not having trapped dust. Give them a call.
P.S. An yes you are bothered by it, or you would of never taken the time to Create your OP. An I would be bothered by it as well.
Good luck.
Click to expand...
Click to collapse
Ha Ha, well I got two new ones. the second one had a dead pixel right in the middle.
Dirt Or Dead Pixel Under Screen
I just went through this myself, I bought a new S3 from Future Shop, it was great for the first 7 days then I just happened to have a grey wallpaper up and I noticed faint black lines almost in the middle of the screen and they ran from the top to the bottom, and as I scrolled the wallpaper back and forth they were very noticeable, I myself am the type of guy that now that I know its there it drives me crazy, I ended up taking it into the store and the sales rep looked at it and pulled another out to compare, he sat there for 10 minutes comparing it and finally told me the new one has the same lines but refused to show me it. So I took my phone and left. After I get home just before bed I noticed a black dot near the top, I tried wiping it off for I thought it was dust but it did not move, I could not figure out what it was, I thought dust but how did it get there in a matter of a few hours when I don't put my phone anywhere that it could cause dust to get into the screen like that, I ended up shinning a light on it with the screen off and it was not there so it was a pixel issue, I ended up going back to the store this morning where I had to argue and complain for 20 minutes before they finally exchanged it as they tried telling me it was dust behind the screen, anyway the new one is perfect. There should be no issue when you want to return or exchange your phone especially when you just shelled out $600 to buy it. But I suppose with the mass production of these phones there is bound to be issues with some.
Received my OnePlus One yesterday and I have to say I am completely head over heels in love with it.
But..... I'm OCD when it comes to my electronics and of course mine had to come with the nasty yellow banding at the bottom.
I'm thinking I might have gotten a customer's return which is weird because it was completely sealed, I had to open it by pulling the threaded tab just like in all the unboxing videos. When I went into gallery, there were about 100+ personal pictures of some random dude and his family, a bunch of downloaded crap, ringtones, other 3rd party browsers, Amazon apps, ect. Hell I even got some full length movies on there, Transformers and a bootleg cam'd version of Edge of Tomorrow. :laugh:
My guess is that OnePlus is putting customers returns into new packages and sending them out without even fully wiping them correctly. My unit looked like it was never touched, all the screen sticker ect. wow...just wow.
Anyways back to the yellow band, so I followed the advice of people all over the forums to use UV light to try and fix the issue. Well, good thing my mother in law owns a nail salon, I asked if I could take one home for a night. Took it out to the garage and went to work...
On the positive side it actually does help....a little. From a scale of 1-10, 10 being very yellow at the bottom and 1 being completely white at the top, under the UV light for 10 minutes, the yellow was reduced to I'd say a 7.
Bad news is that it doesn't improve any further after that, I put it in there for another 10 minutes and it didn't make a difference. Went crazy and left it in there for 45 minutes, still no improvement. Don't know if the UV damaged my digitizer but touch sensitivity seems to be degraded. Doesn't register my touches as nicely as before...
So there you have it, I left it in a professional nail salon UV machine for about an hour, way more than the recommended 15 minutes, it improved it a little bit but seemed to have messed with the touch sensitivity of the device.
Use UV at your own risk, I tried it and it helped but didn't fix it completely. I love the device too much so I'll be ordering another one when I get a chance.
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Another thing during work today I was experimenting with it and noticed if you apply light heat from a heat gun (lowest setting) the yellow COMPLETELY disappears. Unfortunately when it starts cooling down the yellow comes back.
Dan37tz said:
Another thing during work today I was experimenting with it and noticed if you apply light heat from a heat gun (lowest setting) the yellow COMPLETELY disappears. Unfortunately when it starts cooling down the yellow comes back.
Click to expand...
Click to collapse
I left my OnePlus in the sun on the first morning after I got it. I put it in the morning sun while I got ready for work and made breakfast. On a scale of 1-10 with 10 being beyond unacceptable the phone started as a "5". I could definitely see it but it was clearly a "I'd be the only one to notice" amount of yellow. After about 1 hour of direct morning sun on a 75 degree morning it's a "1" now. Just a slightest of slight hints of yellow that may be the warm calibration of the phone.
That's my experience with the whole mess.
Dan37tz said:
Received my OnePlus One yesterday and I have to say I am completely head over heels in love with it.
But..... I'm OCD when it comes to my electronics and of course mine had to come with the nasty yellow banding at the bottom.
I'm thinking I might have gotten a customer's return which is weird because it was completely sealed, I had to open it by pulling the threaded tab just like in all the unboxing videos. When I went into gallery, there were about 100+ personal pictures of some random dude and his family, a bunch of downloaded crap, ringtones, other 3rd party browsers, Amazon apps, ect. Hell I even got some full length movies on there, Transformers and a bootleg cam'd version of Edge of Tomorrow. :laugh:
My guess is that OnePlus is putting customers returns into new packages and sending them out without even fully wiping them correctly. My unit looked like it was never touched, all the screen sticker ect. wow...just wow.
Anyways back to the yellow band, so I followed the advice of people all over the forums to use UV light to try and fix the issue. Well, good thing my mother in law owns a nail salon, I asked if I could take one home for a night. Took it out to the garage and went to work...
On the positive side it actually does help....a little. From a scale of 1-10, 10 being very yellow at the bottom and 1 being completely white at the top, under the UV light for 10 minutes, the yellow was reduced to I'd say a 7.
Bad news is that it doesn't improve any further after that, I put it in there for another 10 minutes and it didn't make a difference. Went crazy and left it in there for 45 minutes, still no improvement. Don't know if the UV damaged my digitizer but touch sensitivity seems to be degraded. Doesn't register my touches as nicely as before...
So there you have it, I left it in a professional nail salon UV machine for about an hour, way more than the recommended 15 minutes, it improved it a little bit but seemed to have messed with the touch sensitivity of the device.
Use UV at your own risk, I tried it and it helped but didn't fix it completely. I love the device too much so I'll be ordering another one when I get a chance.
Click to expand...
Click to collapse
That's insane man, though not very surprising of OnePlus at this point. I guess paying $360 for a device of this caliber will numb any indignation. Did you buy it directly from OnePlus using an invite? What is the supposed build date of your phone? Where did it ship to you from? Everything seemed perfectly new when I got mine, the only thing that I thought was odd was the lack of any documentation, you know like a user guide, warranty, warnings etc. Did you get any?
As far as the yellowing goes, I feel that it is slowly fading away, and I haven't even exposed it to any California sunshine or heat, I've mostly used it in air conditioned areas.
I got mine without any defects, but I don't think keeping it under UV light for an hour would do good to any phone.
Why not root it and tweak RGB values with trickster to at least make it unnoticeable?
People bashing everyone but themselves as always.
latenightchameleon said:
I got mine without any defects, but I don't think keeping it under UV light for an hour would do good to any phone.
Why not root it and tweak RGB values with trickster to at least make it unnoticeable?
People bashing everyone but themselves as always.
Click to expand...
Click to collapse
There is no need to use mods to adjust the RGB values on this device. You can do it with the stock ROM.
Sent from my One using Tapatalk
mhannigan said:
There is no need to use mods to adjust the RGB values on this device. You can do it with the stock ROM.
Sent from my One using Tapatalk
Click to expand...
Click to collapse
You can only control Hue, Saturation, Contrast, Intensity with the stock ROM. You cannot adjust RGB values, you'll need a custom kernel with this commit in order to adjust the RGB and I'm sure later down the line, there'll be gamma controls similar to the N5 on the OPO
I don't understand this yellow band madness.
If it will really go away just by exposing the phone to sunlight, well, just use the phone normally and it will go away soon or later.
I call this thing corksniffing, i know i come from guitar forums and we like this term over there.
G
I cant believe they sent a used phone. Thats rediculious.
Sent from my One A0001 using XDA Free mobile app
DuckMcQUack said:
I don't understand this yellow band madness.
If it will really go away just by exposing the phone to sunlight, well, just use the phone normally and it will go away soon or later.
I call this thing corksniffing, i know i come from guitar forums and we like this term over there.
G
Click to expand...
Click to collapse
I dont understand it either. Its more apparent in some phones than others. Unfortunately for me I can't use my one plus in this way. Never had to with any other phone, why should I now?
OP did you get a used phone and ordered with an invite from oneplus.net?
Sent from my HTC6500LVW using Tapatalk
selayan said:
I dont understand it either. Its more apparent in some phones than others. Unfortunately for me I can't use my one plus in this way. Never had to with any other phone, why should I now?
OP did you get a used phone and ordered with an invite from oneplus.net?
Sent from my HTC6500LVW using Tapatalk
Click to expand...
Click to collapse
Yes I ordered it directly from oneplus.net, I purchased the invite on eBay. Paid $100 for the invite... I know... but I just had zero patience and had to have it NOW! I felt like Veruca from Willy Wonka and the Chocolate Factory. :laugh:
So all in total I paid about $469.xx, but even at that price if seems like a steal. Paid almost $700 for my GS5 which feels like junk compared to this bad boy.
It's too bad about the hardcore yellow band at the bottom of mine, I think I found the perfect phone. The battery life on this thing is R-E-D-I-C-U-L-O-U-S! I swear it doesn't want to die.
That sucks it was a used one. To make it worse I would be livid paying over retail for it too and having a yellow band.
Sent from my HTC6500LVW using Tapatalk
i would be returning that immediately
Used phone? are you kidding?
spacemanvt said:
i would be returning that immediately
Used phone? are you kidding?
Click to expand...
Click to collapse
Yeah at first I was going to return it but after hearing people had to pay $50+ to ship it back to China and no guarantees of getting back a perfect device, I decided against it.
I'm hoping my case is just an isolated incident, imagine the outrage if OnePlus was really putting customer's returns back in new sealed boxes and sending them out in order to meet demand?
They need to outsource a company to perform repairs and whatnot within the States.
zephiK said:
They need to outsource a company to perform repairs and whatnot within the States.
Click to expand...
Click to collapse
They need to do a lot to gain respect. They are lucky people settle with the yellow screens. How can you say it's suppose to be like that? They can control the situation now and censor, deny rma, because of the invite system.
Imagine if the phone was released publicly. Stores would stop buying them because of returns and they would have a lot more people complaining than on the forums about a yellow screen.
Sent from my HTC6500LVW using Tapatalk
rickyx32 said:
That's insane man, though not very surprising of OnePlus at this point. I guess paying $360 for a device of this caliber will numb any indignation. Did you buy it directly from OnePlus using an invite? What is the supposed build date of your phone? Where did it ship to you from? Everything seemed perfectly new when I got mine, the only thing that I thought was odd was the lack of any documentation, you know like a user guide, warranty, warnings etc. Did you get any?
As far as the yellowing goes, I feel that it is slowly fading away, and I haven't even exposed it to any California sunshine or heat, I've mostly used it in air conditioned areas.
Click to expand...
Click to collapse
Build date is July 2, 2014.
No documentation, just phone, charger cable and sim card keychain in the box. Box was completely sealed with plastic outside, does not looked tampered with at all.
Mine came with a dead pixel... I wonder.... Hmmm... I wonder if have a customer return.
Well not dead but its stuck and it can't be fixed since I've tried a million methods!!!!
Dragn4rce said:
Mine came with a dead pixel... I wonder.... Hmmm... I wonder if have a customer return.
Well not dead but its stuck and it can't be fixed since I've tried a million methods!!!!
Click to expand...
Click to collapse
They will say one dead pixel is normal. You need 2-3 dead for a replacement.
Sent from my HTC6500LVW using Tapatalk
Dusty Rhodes said:
I left my OnePlus in the sun on the first morning after I got it. I put it in the morning sun while I got ready for work and made breakfast. On a scale of 1-10 with 10 being beyond unacceptable the phone started as a "5". I could definitely see it but it was clearly a "I'd be the only one to notice" amount of yellow. After about 1 hour of direct morning sun on a 75 degree morning it's a "1" now. Just a slightest of slight hints of yellow that may be the warm calibration of the phone.
That's my experience with the whole mess.
Click to expand...
Click to collapse
will try this, thanks.
Had the 7 Pro less than 6 weeks and noticed a couple issues I was wondering if anyone else is experiencing or has input about. The volume rocker was loose from the get-go, but I assume it's within tolerance levels and can let that go, although the amount of play is concerning. However, about a week ago, the device started heating up at random times and yesterday I noticed the bottom right corner on the back glass panel is lifting. Is it safe to assume this could be the battery swelling? I can gently press it down and it springs back up. (No damage whatsoever from impacts, misuse, etc)
I contacted Google support and the response was...mind bogglingly dumb..."cosmetic damage." I mean, what are ip ratings for, right? My options are to send it to Google for repair or take it to an authorized shop, which are all pretty backed up where I live and google will take a couple weeks. Told them I can't be without a phone since I'm an active paramedic, father, and husband and was pretty much told I'm s.o.l. Posting a pic to see if the device randomly heating and the back lifting in the corner seems like possible battery bulge to anyone else. I hope Google never truly wonders why they make up such a small share of the smartphone market when compared to all other manufacturers. The white spots appear to be adhesive bits
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My Pissel 7 Pro doesn't have such gap between. I mean, they can't really tell if it's JUST a cosmetic issue till they check it out. What if the seal (glue) is broken and the water enters there? Will they say you went Scuba diving with your phone so the water got in due to high pressure? I mean, Google....wth.
That would be factory reset and returned immediately if it was me. Ridiculous comments from Google.
Medic1933 said:
Had the 7 Pro less than 6 weeks and noticed a couple issues I was wondering if anyone else is experiencing or has input about. The volume rocker was loose from the get-go, but I assume it's within tolerance levels and can let that go, although the amount of play is concerning. However, about a week ago, the device started heating up at random times and yesterday I noticed the bottom right corner on the back glass panel is lifting. Is it safe to assume this could be the battery swelling? I can gently press it down and it springs back up. (No damage whatsoever from impacts, misuse, etc)
I contacted Google support and the response was...mind bogglingly dumb..."cosmetic damage." I mean, what are ip ratings for, right? My options are to send it to Google for repair or take it to an authorized shop, which are all pretty backed up where I live and google will take a couple weeks. Told them I can't be without a phone since I'm an active paramedic, father, and husband and was pretty much told I'm s.o.l. Posting a pic to see if the device randomly heating and the back lifting in the corner seems like possible battery bulge to anyone else. I hope Google never truly wonders why they make up such a small share of the smartphone market when compared to all other manufacturers. The white spots appear to be adhesive bitsView attachment 5779423
Click to expand...
Click to collapse
You say the device "started heating up at random times"...did you determine what was causing this to happen? How hot was it when it was heating up? A heat gun is used to remove the back glass on most phones so if the heat was high enough I suppose it could have weakened the glue. Hard to say if the battery is swelling but too much heat can cause all sorts of issues. YMMV
jaseman said:
You say the device "started heating up at random times"...did you determine what was causing this to happen? How hot was it when it was heating up? A heat gun is used to remove the back glass on most phones so if the heat was high enough I suppose it could have weakened the glue. Hard to say if the battery is swelling but too much heat can cause all sorts of issues. YMMV
Click to expand...
Click to collapse
You need much higher heat than what a device would normally produce during any kind of usage in order to even soften up the glue.
Starting from 80C degrees and above and it takes a good few minutes to soften it up, it all depends on how high the heat goes (Some go for 100+ but the shorter application of heat). 50-60c (at max) what the phone could heat up to around the frame from the (SOC) heat dissipation wouldn't loosen up the glue like that.
That looks to me like just poor quality control after assembly. Mistakes happen, but their comment is hilarious.
Your device should still be under warranty. Contact Google for repair.
ekin_strops said:
My Pissel 7 Pro doesn't have such gap between. I mean, they can't really tell if it's JUST a cosmetic issue till they check it out. What if the seal (glue) is broken and the water enters there? Will they say you went Scuba diving with your phone so the water got in due to high pressure? I mean, Google....wth.
Click to expand...
Click to collapse
I'm glad yours is good! I have the feeling that like 99.9% are perfectly fine. I couldn't believe the rep really went with that response. They don't warranty cosmetic issues, but yet they stated a repair was under the warranty for it...which makes no sense. It's not cosmetic when a device started separating itself haha. Oh, Google, why are you like this?
Beefheart said:
That would be factory reset and returned immediately if it was me. Ridiculous comments from Google.
Click to expand...
Click to collapse
4 reps and 3.5 hours of chat later, they will finally let me. However, because why not?, the replacement they have finally initiated is the wrong model. The one that has the issue is unlocked and they are trying to send me a carrier branded one. Showed them the original order as unlocked, and now that has been escalated to see if they can send the correct replacement device. I am losing hope that anyone knows what they're doing there. I had a a screen come loose on my original Pixel gen 1 and it was a 15 minute chat with a replacement in hand 48 hours later. Don't know why I'm having to fight so hard for this one, considering how new it is. I seldom ever return or exchange anything, so I find it frustrating.
jaseman said:
You say the device "started heating up at random times"...did you determine what was causing this to happen? How hot was it when it was heating up? A heat gun is used to remove the back glass on most phones so if the heat was high enough I suppose it could have weakened the glue. Hard to say if the battery is swelling but too much heat can cause all sorts of issues. YMMV
Click to expand...
Click to collapse
I'm completely stock for the record. It started last Friday, in the afternoon. No change in cell service (I was on WiFi anyways) and no new apps. Again, unmodified software. I was browsing Chrome and felt the heat through the case, which was a first. It happened 3 more times, 2 out and about on cell, and another time on WiFi. No intensive apps and I don't play games on my phone. I have pretty calloused hands and the last time it heated up, it was borderline uncomfortable to hold. I never downloaded an app to check the temp in hard numbers, but it was hotter than any phone I've ever owned. I was expecting it to shut down but it didn't. Last night I discovered the glass had begun separating and I can only attribute it to the heat, like you stated. When I gently press the corner, there is resistance before if comes back out. It's contacting something that is pushing it, which I why I'm concerned about battery swelling.
V0latyle said:
Your device should still be under warranty. Contact Google for repair.
Click to expand...
Click to collapse
I did and it has been hours of arguing with them. They are finally sending a replacement, but they are sending the incorrect variant. I suspect a few more hours of being angry are heading my way to get that sorted lol. I'm sure, eventually, we'll get there. I have never seen a company fight a hardware issue so hard. I know they aren't selling enough of these things to make such a stink about it. I actually prefer refurbs anyways, since they are more thoroughly checked than the randomized QC checks, but that was asking too much at first, apparently.
This is making me glad I didn't purchase direct from Google and another company is responsible for my potential manufacturing faults in the first 12 months.
There are a lot of complaints about Google's warranty process; just getting a request started is a pain, because their own website is not straightforward - every option assumes you can fix the device using a factory reset, and there's no link to start a warranty/RMA request; you have to contact them via phone/chat/email to start the process.
But on the other hand, there's a lot of success stories, too. My wife's Pixel 5a stopped working randomly - froze up, then turned off and wouldn't turn back on. No damage, no nothing, just went into QUSB mode for no apparent reason. Warranty was only valid for another month but Google covered the repair without question.
Beefheart said:
This is making me glad I didn't purchase direct from Google and another company is responsible for my potential manufacturing faults in the first 12 months.
Click to expand...
Click to collapse
It's making me glad for you haha. Hopefully, you never have to cash in that need, either way
V0latyle said:
There are a lot of complaints about Google's warranty process; just getting a request started is a pain, because their own website is not straightforward - every option assumes you can fix the device using a factory reset, and there's no link to start a warranty/RMA request; you have to contact them via phone/chat/email to start the process.
But on the other hand, there's a lot of success stories, too. My wife's Pixel 5a stopped working randomly - froze up, then turned off and wouldn't turn back on. No damage, no nothing, just went into QUSB mode for no apparent reason. Warranty was only valid for another month but Google covered the repair without question.
Click to expand...
Click to collapse
I completely agree with you. The only other time I needed them, they solved the issue quickly and effectively. It's one reason this experience stuck out as so off-putting to me. But man, are they ever making me work for this. I'm also fully aware that more people will talk about a negative experience vs a positive one. I feel like there is a lot more gatekeeping than there was before with their customer service. Every rep had to speak to someone else and I don't recall that being a thing before, especially with multiple pics highlighting the issue. I won't put a link since this is the P7P forums, but a Google search yielded a bevvy of reddit posts about the same issue on previous Pixels (Pixi?), some with overheating present and others not, with the exact same absurd response of "cosmetic damage." It's just weird move from such a big company.
Glad they took care of your wife's issue! It seems to be a lottery of what rep you get and what they are willing to do about it.
Sorry you're dealing with this. I had to RMA my first one due to screen issue and it was fairly painless. It's a glitch in their system that makes it show they're sending a Fi device. A redditor confirmed same thing happened with them, then the rep told me the same and indeed I got the unlocked variant as I expected.
Medic1933 said:
I'm glad yours is good! I have the feeling that like 99.9% are perfectly fine. I couldn't believe the rep really went with that response. They don't warranty cosmetic issues, but yet they stated a repair was under the warranty for it...which makes no sense. It's not cosmetic when a device started separating itself haha. Oh, Google, why are you like this?
4 reps and 3.5 hours of chat later, they will finally let me. However, because why not?, the replacement they have finally initiated is the wrong model. The one that has the issue is unlocked and they are trying to send me a carrier branded one. Showed them the original order as unlocked, and now that has been escalated to see if they can send the correct replacement device. I am losing hope that anyone knows what they're doing there. I had a a screen come loose on my original Pixel gen 1 and it was a 15 minute chat with a replacement in hand 48 hours later. Don't know why I'm having to fight so hard for this one, considering how new it is. I seldom ever return or exchange anything, so I find it frustrating.
I'm completely stock for the record. It started last Friday, in the afternoon. No change in cell service (I was on WiFi anyways) and no new apps. Again, unmodified software. I was browsing Chrome and felt the heat through the case, which was a first. It happened 3 more times, 2 out and about on cell, and another time on WiFi. No intensive apps and I don't play games on my phone. I have pretty calloused hands and the last time it heated up, it was borderline uncomfortable to hold. I never downloaded an app to check the temp in hard numbers, but it was hotter than any phone I've ever owned. I was expecting it to shut down but it didn't. Last night I discovered the glass had begun separating and I can only attribute it to the heat, like you stated. When I gently press the corner, there is resistance before if comes back out. It's contacting something that is pushing it, which I why I'm concerned about battery swelling.
Click to expand...
Click to collapse
I work for Dish Network and our dumb CSR's are never consistent. If you can't get 1 to cooperate, hang up and call back. Insane you needed FOUR reps to get something done
issasaurus said:
Sorry you're dealing with this. I had to RMA my first one due to screen issue and it was fairly painless. It's a glitch in their system that makes it show they're sending a Fi device. A redditor confirmed same thing happened with them, then the rep told me the same and indeed I got the unlocked variant as I expected.
Click to expand...
Click to collapse
Thanks and that is very comforting to see it's just a glitch with the model display. Sorry you had to send one back too. I feel like they did really good with the hardware this year, which is what brought me back to a Pixel and this situation has kind of soured that haha. They did eventually do the right thing, so there is that, I suppose. They make such awesome phones and I hope that some day they can iron out the inconsistencies with how the handle the rare defective ones.
HipKat said:
I work for Dish Network and our dumb CSR's are never consistent. If you can't get 1 to cooperate, hang up and call back. Insane you needed FOUR reps to get something done
Click to expand...
Click to collapse
Haha that's what happened after the first one. I tried for the longest time to explain the situation, concerns, and provide evidence and they were literally copying and pasting the same responses once cosmetic damage was mentioned. The second one was more helpful but after I explained the issues I had with the first person I chatted with, they literally started doing the same thing. I feel like it's a long game approach to screw with people mentally so they just give up haha. They don't seem to read what you write.
Maybe Googs has changed something too, because every single one told me they'd have to speak to the next level of support to answer my questions and I couldn't help but feel like they don't actually have the authority to do anything at tier one without some other approval. Never been a fan of second hand information being related to decisions makers. By rep 3, I was too mad to let it go. Glad they finally fixed it but I'm still a little bitter. I hate bothering people and I am pretty reserved, so having to chase down that many folks so I can get basic customer service was frustrating.
Started noticing the other night that when I was on certain sites that I would get streaks down the screen. They moved with the text on the screen and it was worse with white backgrounds.
Now when my screen goes on or off, the edges flash green and in certain dark screens I can see green streaking down the panel. As a matter of fact when I use the fingerprint reader, the animation that spreads across the screen is now green tinted as well. It's definitely getting worse as time goes on even though earlier today I couldn't see any defects at all!
I have to say this is my first time having a problem with an OLED panel. Since I converted my Tello plan to eSIM, it's going to be a problem if I have to be without my phone for awhile. I guess I better order a Tello SIM card before I start the fight with support to get a replacement. It's been in a Spigen Tough Armor the whole time and the panel isn't cracked nor has it sustained any drops that should have damaged it but I've heard enough horror stories about Google support to know that my buying the phone at Best Buy may end with them refusing to repair it without a huge fight.
Very disappointing.
EDIT: Well at least Tello made the ordering process easy. $2 for the SIM, $5 for 2-3 day USPS shipping. Worst case scenario having it on pSIM I can just stick it in my OnePlus 9 for a bit.
EDIT2: That was way easier to get fixed that I was expecting. I had no issues with the Pixel repair support rep I chatted with and I called two uBreakiFix locations. The one closest to my house didn't have the screen in stock but could order it. The one less than 5 minutes further away had the screen and got it changed in about an hour. Very pleased!
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Hmm that's unfortunate.
Has the screen's edge been hit by mistake?
That support fight will be a real joy lol. If you can't get Googs to do the right thing, just keep opening tickets. I'm sure you're aware, but it takes playing the competence lottery to get the right gatekeeper to support their hardware these days. I went through hell with this not that long ago. They're going to try and get you to use some random authorized repair center or send it to them. In both cases, in my area, that would've left me without a phone for over a week. Finally got the right person to replace my defective unit. Best of luck and sorry you have to go through the process. Not that there's many out there, but getting one of the rare lemon devices (user error aside) is always a bit frustrating, considering how expensive these things have gotten.
DSF said:
Hmm that's unfortunate.
Has the screen's edge been hit by mistake?
Click to expand...
Click to collapse
No. And the interesting thing is it seems to get worse when it's warm. I woke up this morning and the only symptom anything is wrong at all is the green flash but it's barely perceptible, you have to really be looking for it.
I restored the stock software last night since I was on the beta and wanted to make sure it wasn't software. The entire screen was basically pulsing when I fell asleep and all my apps were being restored from backup.
Medic1933 said:
That support fight will be a real joy lol. If you can't get Googs to do the right thing, just keep opening tickets. I'm sure you're aware, but it takes playing the competence lottery to get the right gatekeeper to support their hardware these days. I went through hell with this not that long ago. They're going to try and get you to use some random authorized repair center or send it to them. In both cases, in my area, that would've left me without a phone for over a week. Finally got the right person to replace my defective unit. Best of luck and sorry you have to go through the process. Not that there's many out there, but getting one of the rare lemon devices (user error aside) is always a bit frustrating, considering how expensive these things have gotten.
Click to expand...
Click to collapse
Yeah I'm not looking forward to the fight. I'm also going to have to find a way to reproduce the issue every time since it does appear to be intermittent. If it's caused by overheating like I think it is, that will be easier to get them to replace.
I had my screen replaced once already and it's acting up again. Part of me wonders if it's the onboard GPU as it really freaks out when I play Star Trek Timelines. Sometimes the screen goes dark and comes back if I hit the power button. Other times I've had it go all yellow or yellow and brown and I had to do the power+vol down to get it to reboot.
I like the phone, but I've never had such issues with any other phone I've owned in 25 years of owning a phone.
I'm about ready to RMA and ask for a new phone.
Superguy said:
I had my screen replaced once already and it's acting up again. Part of me wonders if it's the onboard GPU as it really freaks out when I play Star Trek Timelines. Sometimes the screen goes dark and comes back if I hit the power button. Other times I've had it go all yellow or yellow and brown and I had to do the power+vol down to get it to reboot.
I like the phone, but I've never had such issues with any other phone I've owned in 25 years of owning a phone.
I'm about ready to RMA and ask for a new phone.
Click to expand...
Click to collapse
Yeah I have seen your screen/GPU woes.
The thing is, I don't play games on this thing, yet it's doing it anyway. The first time I noticed it was while it was charging and the device was warm so heat seems to be the likely culprit. My phone's temperature usually averages about 30C so it's not like I'm abusing the heck out of it...
I haven't filed a ticket with Google just yet. Would prefer to wait for my new SIM card to come in first.
EtherealRemnant said:
Yeah I have seen your screen/GPU woes.
The thing is, I don't play games on this thing, yet it's doing it anyway. The first time I noticed it was while it was charging and the device was warm so heat seems to be the likely culprit. My phone's temperature usually averages about 30C so it's not like I'm abusing the heck out of it...
I haven't filed a ticket with Google just yet. Would prefer to wait for my new SIM card to come in first.
Click to expand...
Click to collapse
Often when I plug my phone in to charge, you can see this "wave", for lack of a better term, go up the screen. Like some sort of electrical pulse. The screen gets snowy for a second but it's still readable. I was never sure if it just an animation that it does when it starts charging or if its a hardware issue. It charges fine. Have you experienced that?
I think both the Tensor and screens come from Samsung. Wonder if Samsung had some bad batches and threw them in Google's stuff, or if their QC just sucks.
It's not something I've seen in Samsung phones before - either SD or Exynos based.
I haven't updated to the latest update yet, so I'm not sure if that will help or not.
Superguy said:
Often when I plug my phone in to charge, you can see this "wave", for lack of a better term, go up the screen. Like some sort of electrical pulse. The screen gets snowy for a second but it's still readable. I was never sure if it just an animation that it does when it starts charging or if its a hardware issue. It charges fine. Have you experienced that?
I think both the Tensor and screens come from Samsung. Wonder if Samsung had some bad batches and threw them in Google's stuff, or if their QC just sucks.
It's not something I've seen in Samsung phones before - either SD or Exynos based.
Click to expand...
Click to collapse
That is an intentional charging animation.
It certainly does seem like Google has more screen problems than other manufacturers. Just look at all the pink OGs, 2s, 3s, 4s, and 5s on Swappa...
If it were an ice car I would say 'it needs new oil, don't worry'
EtherealRemnant said:
That is an intentional charging animation.
It certainly does seem like Google has more screen problems than other manufacturers. Just look at all the pink OGs, 2s, 3s, 4s, and 5s on Swappa...
Click to expand...
Click to collapse
Ok, glad that's just an animation. It looks cool at least.
5a's had the black screen of death. Have there been other complaints about the screen elsewhere? I've seen a few others besides us having problems, but I haven't seen any mentions on other websites that I read.
Superguy said:
5a's had the black screen of death. Have there been other complaints about the screen elsewhere? I've seen a few others besides us having problems, but I haven't seen any mentions on other websites that I read.
Click to expand...
Click to collapse
I just remember all the pink screens I saw when I was trying to find a decent price on a used Pixel. There were far more pink and heavily burned in OLED panels on the Pixels than anything else. I know they used cheaper LG panels for the early models but still.
Here's video of my Pixel 7 Pro screen flicker.
It gets worse over time and eventually will go completely black after about 15 min of continuous use. The way around this is to let the screen 'rest' for about 15 min, then it acts (mostly) normal.
This has really put a damper on my Candy Crush flow...
I also get this action when charging if AoD is on.
https://twitter.com/i/web/status/1592569921271402496
I've got an RMA request in. They actually had me email this video to them so they decide if they're going to honor my claim.
Oof. I see another class action in Google's future...
My screen did start to flicker when it was setting itself back up after I used the Android Flash Tool and I figured it was going to go out completely if it kept going so I powered it off and went to bed. Got up this morning and it was fine until it warmed up again.
Well I chatted with them and they confirmed that it's a covered warranty repair and I just have to call UbreakiFix and set up an appointment.
EtherealRemnant said:
Well I chatted with them and they confirmed that it's a covered warranty repair and I just have to call UbreakiFix and set up an appointment.
Click to expand...
Click to collapse
I am glad you were able to get a fix covered under warranty! It really sucks when these things happen.
I hope everything goes smoothly and you don't have any more problems!
robbbzilla said:
I am glad you were able to get a fix covered under warranty! It really sucks when these things happen.
I hope everything goes smoothly and you don't have any more problems!
Click to expand...
Click to collapse
Just picked it up. Got some ramen, sushi, and a Kirin while waiting. Overall, very pleased. Took them less than an hour from drop off to repair.
Actually didn't even know there was a ramen place in this shopping center and it was the best I've had so I'll be coming back
That was quick! Glad it worked out.
hand-filer said:
That was quick! Glad it worked out.
Click to expand...
Click to collapse
I am starting to wonder if people having issues when not buying from Google are going to Google Store instead of Pixel repair. Dude didn't even ask where I bought it, just what country I bought it in, if I was still in that country, the IMEI, and pictures of the malfunction. It couldn't have been easier.
EtherealRemnant said:
Well I chatted with them and they confirmed that it's a covered warranty repair and I just have to call UbreakiFix and set up an appointment.
Click to expand...
Click to collapse
Yeah - they agreed to RMA my phone. I don't mind waiting a few days and sending it in. Maybe they can figure out what went wrong better if they have the phone.