Has anyone else experienced the same issue:
- Keyboard is pretty wobbly on the base
- Top half of phone moves around when holding handset in talk mode (most annoying)
- You can actually twist the screen a bit on the base like it's loose
I am sending this unit back for exchange next week because I think it's faulty but just wondered if they are all like this or anyone else has found this to be an issue.
this is the same with my TP, so I think it's just the way the unit is assembled.
Same here.
But in this case I trust HTC, that it is stable enough. I always thought that the hinge of kaiser was too unstable to survive under heavy-use-conditions. But I was wrong. After over one year of heavy use the hinge of my kaiser became a bit flimsy but still was very stable. So I think the build quality of TP should be from the same quality.
Same here!
Just get over it dude, just wasting time. There is nothing special about your phone.
same here...
Made it even worse
OK, so just after getting the new unit it was kinda wobbly, but not too bad.
Now I was stupid enough to get myself a leather bag. It has a sheet of protective foil (0.5 mm thick) over the keyboard, so when the screen is closed, this foil is pushing the upper part away from the keyboard.
One week of using this crap bag and now I can actually pull the screen away from the keyboard 1mm or so (left side in closed position). And if I shake the closed phone holding the keyboard, i can see and hear the screen flapping.
I don't see a way of tightening it up myself. (Although I'm pretty do-it-myself guy, don't feel like taking this thing apart without instructions)
So I'm just getting myself an aluminium case, at least it won't get worse.
Yep, I posted a similar thread. You get used to holding it differently and it becomes less of a problem...
My latest gripe is that the top and bottom layer of keys (i.e. the space bar row and the numbers row) is slightly softer than the middle keys.
I think I'm just picky - deep down I really quite like this phone....
slimeSickle said:
OK, so just after getting the new unit it was kinda wobbly, but not too bad.
Now I was stupid enough to get myself a leather bag. It has a sheet of protective foil (0.5 mm thick) over the keyboard, so when the screen is closed, this foil is pushing the upper part away from the keyboard.
One week of using this crap bag and now I can actually pull the screen away from the keyboard 1mm or so (left side in closed position). And if I shake the closed phone holding the keyboard, i can see and hear the screen flapping.
I don't see a way of tightening it up myself. (Although I'm pretty do-it-myself guy, don't feel like taking this thing apart without instructions)
So I'm just getting myself an aluminium case, at least it won't get worse.
Click to expand...
Click to collapse
You should be happy, because mine is even softer/flappier than yours according to your text.
Hmm... Seems like a lot of people's keyboard is wobbly. Mine seems pretty tight to me though. Doesn't wobble at all. So... are you sure it's supposed to be wobbly?
renx2 said:
Hmm... Seems like a lot of people's keyboard is wobbly. Mine seems pretty tight to me though. Doesn't wobble at all. So... are you sure it's supposed to be wobbly?
Click to expand...
Click to collapse
I've only had mine for a few days now, but it is also very tight, doesn't wobble at all. Hope that doesn't change over time.
Sprint Touch Pro screen wiggle with loose keyboard & gap
I know firsthand that the HTC Touch Pro is NOT supposed to have a loose, wiggly screen/keyboard. Anyone that has this problem with their handsets has a defective device. I know that this is 100% correct because I purchased a Touch Pro the first day they came out and it had a perfectly tight keyboard/screen connection with no play whatsoever. I ended up having to bring it back to exchange it for a completely different reason, which I now severely regret. The second unit I received not only had the loose, wiggly connection between the two pieces where the screen (top piece) easily twists/rotates side to side and the keyboard would slide out too easily when you didn’t intend it to, but there was also a considerable gap between the two pieces (left side in closed position) so it was almost bowed. Before I brought it back for the second exchange I decided to call HTC customer service to see if they were aware of this manufacturing defect, since besides my own experience I had seen other posts on the internet regarding this exact same thing. HTC customer support did in fact confirm that they were aware of this defect with “some of the units” although the representative I spoke with did not go into detail since she really knew very little. The HTC rep did actually speculate though that she thought the rush to get enough units to market in time for the launch were to blame for the defects.
Someone also posted about this here: http://forum.ppcgeeks.com/showthread.php?p=514327
I also have this problem. top and bottom corners will now move 2-3 mm and you cant hit the volume buttons without holding the screen tightly square with the rest of the phone
renx2 said:
Hmm... Seems like a lot of people's keyboard is wobbly. Mine seems pretty tight to me though. Doesn't wobble at all. So... are you sure it's supposed to be wobbly?
Click to expand...
Click to collapse
Hmm.. really?
@TouchProExchanger the same with me and many others..
So, we can send to service because of this? When I was to purchase the device I asked about this "slide movement" and he said that this is normal..
Some Pics
Here is how much movement mine has...
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This is for DSF and anyone else that has these defective units. The answer to your question of "can we send to service because of this?" is Yes. If you have only had the device for less than 30 days (which should be everyone that has a Sprint Touch Pro as of this posting) then you should be able to exchange it for a new one. As I mentioned in my last post, HTC is aware of these defective units, and I am assuming that at this point, Sprint is aware of this fact as well.
If you look at the pictures jbruns has posted above, you can see exactly what an extreme case of this defect looks like. His pictures clearly show what I have described, and I would think that anyone who encounters resistance from Sprint while attempting to return or exchange their device, could easily point them to this page and show them the pictures posted above. Considering how much we have paid for this PPC there is no reason why we shouldn't get one free of defects.
I'm about to send my TP back for exchange, but i have a couple of questions and been in a really bad mood the last couple of days:
1. Are they really about to change a 700€ device "just like that"? I mean, i would also like them to simply repair it, i have no intention to cut htc profits
2. could anyone with a WORKING device post some pictures? especially from the BACK of sliders underneath the display when the keyboard is opened? I always had a bad feeling, because it looks kinda bad sampled together on mine (will post photos as soon as a get another camera on my hands).
3. I own my device for approx. 28 days now, isn't this some kind of error i should get an exchange AFTER 30 days ? We have 6 months warranty in Germany and 1 month "right of withdrawal" (dict.leo.org, sorry), shouldn't i get this fixed after this period of time, too?
I'm really frightened i get some kind of an answer from o2, telling me that me myself forced the defect on my device. Is there a way to send it directly to HTC or aren't them responsible? I had a hard time getting the money together and just cannot look at my TP anymore without getting sad because it shows this defect and maybe falls apart one day.
Questions, questions, ...
Just got my fuze last week and got same problem. I went to my local ATT store yesterday and the unit they show me had same wobbly keyboard as well.
I just read a post on ATT Wireless Forums
" Apparently the wiggle that my device exhibits is normal. I had the AT&T rep pull 3 new ones and checked them all. I apologized for being a pain in the you know what - all are the same. New Tilts do the same thing.
Perhaps the phones that AT&T currently has in stock are all like this and it is a problem, but at this point I'm not worrying about it. "
It seems to me that I will get a replace unit with same problem if I send it back for exchange......
Mr.Sir said:
You should be happy, because mine is even softer/flappier than yours according to your text.
Click to expand...
Click to collapse
Just get over it dude, just wasting time. There is nothing special about your phone.
ifu77 said:
Just got my fuze last week and got same problem. I went to my local ATT store yesterday and the unit they show me had same wobbly keyboard as well.
I just read a post on ATT Wireless Forums
" Apparently the wiggle that my device exhibits is normal. I had the AT&T rep pull 3 new ones and checked them all. I apologized for being a pain in the you know what - all are the same. New Tilts do the same thing.
Perhaps the phones that AT&T currently has in stock are all like this and it is a problem, but at this point I'm not worrying about it. "
It seems to me that I will get a replace unit with same problem if I send it back for exchange......
Click to expand...
Click to collapse
Thanks for quoting me
Unless the wobble moves more then a 1/16", I wouldn't worry about it. Every Fuze I saw this morning (all new out of the box) were like mine.
There is going to be separation on the left side of the Touch Pro because the sliding mechanism is on the right. There is nothing to hold the phone together on the left side when closed.
In the exact opposite, the Kaiser suffers from separation on the right because it slides to the left.
The more you fuss with it, the greater risk you are taking with potentially damaging it.
Related
Sometimes I can be pretty handy. Other times I order specialty parts and promptly break them.
I have more videos on the way.
Part 2 of my FedEd shipping video which shows the Desire next to the Hero side by side during unpacking.
Another shows some of the current layout and widget elements of my homescreens.
I'm collecting all HTC Desire videos across the web and organizing them into a simple interface at vodpod.com -- only 100 times better than youtube.
For now: The videos I've collected so far -- not nearly all of them... http://www.vodpod.com/XDAdesire
And the HTC DESIRE Group video site: http://vodpod.com/group/htc+desire
.
You sir, are a genious!
Is that a piece of wood?
ximonx said:
Is that a piece of wood?
Click to expand...
Click to collapse
It is.
I liked your pre-edited comment; request to bring it back
Very simple but effective way of making a dock!
I've been thinking of making one myself but have been wondering what to make it from.
A nice dark wood with a routed edge would look sweet i think!
(keep an eye on This thread, it could turn out well)
ximonx said:
Very simple but effective way of making a dock!
I've been thinking of making one myself but have been wondering what to make it from.
A nice dark wood with a routed edge would look sweet i think!
(keep an eye on This thread, it could turn out well)
Click to expand...
Click to collapse
Oh, so you were serious with the edited out "you, sir, are a genius!" ! HA HAH... I thought you were just playing along with my self-deprecating video showing how dumb i was to forget the tip was protruding when i smacked the cable from the back side to wedge it into place.
Well, if you're serious, then, here's where to get every version of cable you might want... these guys have it all, and quality is great.
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http://www.usbfirewire.com/u_microb_cables_angled.html
I think having a cherry wood would be beautiful...
I did that whole thing in 30 minutes because I was impatient, the cable had just arrived, and I wanted to see if it worked, so i was doing a rough version as a "proof of concept".... And I just started with the premise that if I drilled a hole at the angle that i want the desire to lean back at, and I drilled it slightly narrow so I have to wedge in the cable head (which has soft-plastic corners thus would wedge-in snugly), that the basic idea of embedding the microUSB connector at the correct angle would not be so hard....
but this, again, was a quick test... and i was making it up as i went along, with literal hacking of wood and screwdriver and hammer!
While I was just doing it fast and brainstorming at same time, i was thinking "what could i use to stabilize the back side of the desire so it was solid when i pressed the screen"... then i thought of those clear plastic acrylic things at office supply places -- two kinds -- either the clear business card holder, which would only provide a minimal back surface, probably not enough, or one of those 3x5 photo holders that display at pretty much the exact angle you'd want your phone to display.
http://www.azardisplays.com/productcart/pc/viewCategories.asp?idCategory=149
Well, just some ideas in case you decide to make one. would love to see your end result.
I just wonder though if you would do better to get a ready made dock and then make the outer casing be cherry wood such that it perfectly covers up all exterior facets while still having, ready made, those nice touches like spare battery charger as well...
quicksite said:
Sometimes I can be pretty handy. Other times I order specialty parts and promptly break them.
I have more videos on the way.
Click to expand...
Click to collapse
SNAP! He has a voice
Pretty smart about making a dock for now. I really don't use them, but if I did...I would surely be making one or at least drawing up some blueprints to make one.
Desire stand/ charger.
Here's one i made earlier as there still seem to be none available. Used some scrap metal from work bent it a bit and then polished it. Hope the attachments appear
compo702 said:
Here's one i made earlier as there still seem to be none available. Used some scrap metal from work bent it a bit and then polished it. Hope the attachments appear
Click to expand...
Click to collapse
there is one floating around the market now. I have it and has the option to charge the desire and another battery is great
loads of business card holders fit the desire quite well, they could be adapted easily to include a usb
mobilefun.co.uk/cat/Desire-Docks.htm
Sent from my HTC Desire using XDA App
sry for the offtopic, but what widget are u using to show the calls, messages and stuff?
mase60 said:
sry for the offtopic, but what widget are u using to show the calls, messages and stuff?
Click to expand...
Click to collapse
No problem, I have been away from the site for many months and just getting back to XDA after long gap. ....
That is what I consider the be the greatest single widget made on the Android platform -- it is called EXECUTIVE ASSISTANT ... and as soon as I get time, i will be making videos that feature the various apps and widgets I use -- AND WHY.
Executive Assistant has been updated probably 5 more times since this video, and it keeps getting better and better. It is one of the most customizable pieces of functionality around.
It can be as small as a 1x2 widget or as large as a 4x4 widget...
In the 1x2, 1x3 and 1x4 modes, E.A. displays icons only -- THAT IS ALL YOU SEE on my display --- and you can configure it to show up to i think 6 different things:
email
SMS
phone calls missed or voicemail
twitter
facebook
RSS feeds
i thought maybe there was one more thing
But if you set it up as a 2x2 or 2x3 or 2x4, then the line above the icon displays the actual message information, and scrolls... tap the different icon at bottom, and in the same display space, it shows the detail info for THAT item, and so on.
If it's 3x and 4x, then you are seeing a lot more of the actual messages filling your home page.
HERE IS WHY I DO NOT USE anything more that 1x4 (actually now I just use 1x3): Because i don't need to have a widget take up all that extra space on my home screen -- because ONE TAP on the icon -- and it pops up a window that displays on top of the whole page. so, tap on twitter icon and pop up diplsays whole page showing all twitter feed, and SCROLLS. Then -- you want more? tap the icon again and it launches your selected twitter app .... or a different tap pops back down the window to its collapsed row of icons only.
It's truly amazing --- and you can select your prefered app for each function... so for voicemail, you could select visual voicemail from your provider.... for SMS you could select handcent... for email you could select the native gmail app or launch a browser...
ok thats all for now.
try it. there is a free version -- and yes -- it has some small ads... but you know what, there are a few apps worth paying for ---- this is one. Biut even if you dont want to pay? FREE with ads.
incredible -- likely to win a devvy award for android division at end of this year.
compo702 said:
Here's one i made earlier as there still seem to be none available. Used some scrap metal from work bent it a bit and then polished it. Hope the attachments appear
Click to expand...
Click to collapse
Wow, I have to say, that is pretty inventive! That's the first time I have seen product design from a user here where they have gone and found materials to actually match the look of a desktop background! very impressive --- I love it when people make custom stuff!
I have been away for months --- no, not locked in a mental institution, though at times it has felt like that -- but i have been away from all things related to the Desire -- and android. ... And coincidentally, without even looking here on this thread, i just ordered a dock a few days ago from hong kong. They have been available for several months, but i kept waiting to see if there would be any variations. Nope... Just the same 2 or 3 slight versions on same thing offered for Nexus One almost a year ago which all got slightly tweaked for the different connections of the Desire. There are a few different vendors...
I chose this one since it's basically all same stuff but this one sells the cradle with the extra battery charger, plus sends the extra battery.
The annoying thing about this ridiculous world-wide lack of support of 3rd party accessories for HTC smartphones is the shipping time... Everything from Hong Kong takes forever.
(joke) I think it must be against the law to air express anything. All they ever do, and I mean EVER do, is send airmail which takes weeks and weeks (/joke)
CURRENT LISTING on ebay, fyi:
http://cgi.ebay.com/CRADLE-SYNC-DOC...402576?pt=PDA_Accessories&hash=item4cf2959050
About $20 USD including shipping --- but again -- takes about 3 weeks to get, ugh.
Hi all!!!
I, too, am fashioning my own dock, however instead of doing it from wood, or from scratch, I'm kind of cheating.
I'm going to be re-purposing something else.
This:
It's basically a USB extension lead, but with an up angled end shoved into that plastic thing, I broke it today and so I thought...cheap and easy micro-USB dock! And so I'm almost finished getting myself a cheap and okay looking dock
When it's done I shall make a new thread and post high quality images
I definitely want to see this! I love original thinking! yeah!
p.s. i got my dock from china 2 days ago... You know life is a little cazy when I have not even had chnace to plug it in and use it. Ridicululous.
HEY, that raises a question.
Does anybody else have problems with LOOSE CONNECTIONS at the USB port at bottom of the Desire phone? I swear, my cables always come out way too easily -- whether in the car with cigarette lighter, or USB data cable to computer, or charging micro usb to charge the unit....
Cant tell you how many times I had it plugged in overnight only to find that in the morning it wasn't charged, and warning said "plug in now, battery extremely low"..
I have ruled out, in every case, the cable and connectors. They are all fine. So it has got to be the phone's USB port. It just doesn't seem to bs SNUG and tight. Does anyone else have this problem?
thank you
toyface said:
Hi all!!!
I, too, am fashioning my own dock, however instead of doing it from wood, or from scratch, I'm kind of cheating.
I'm going to be re-purposing something else.
This:
It's basically a USB extension lead, but with an up angled end shoved into that plastic thing, I broke it today and so I thought...cheap and easy micro-USB dock! And so I'm almost finished getting myself a cheap and okay looking dock
When it's done I shall make a new thread and post high quality images
Click to expand...
Click to collapse
Dock is almost done, need to go to a hardware store for a couple of bits. It should be quite good, need a bit of acrylic at the back I think, to give it a bit to lean against.
I never have a problem really, even when I hang it upside-down for a few seconds it takes a while for it to fall out.
Sent from my HTC Desire running LeeDroid 2.2e, RAWWWWR
Fantastic! Hey are you open to commissioned 2nd one? wouldn't you know, i finally try my grreat chinese shipped product, and no charging at cradle, and no USB contact with data cable, tried and retried... called them in bejiing. they were very nice, but what value is getting my money back.?
Look at the date of this thread. May 1. 6 months later i don't have a dock.
well i've lived this long without one.
But good luck, yours looks rather cool !!
toyface said:
Dock is almost done, need to go to a hardware store for a couple of bits. It should be quite good, need a bit of acrylic at the back I think, to give it a bit to lean against.
I never have a problem really, even when I hang it upside-down for a few seconds it takes a while for it to fall out.
Sent from my HTC Desire running LeeDroid 2.2e, RAWWWWR
Click to expand...
Click to collapse
Hopefully as I pop into town today I can get the little bits that I need to fill it in so its extremely stable, depending on how well it goes, you could always buy a cheap Belkin wireless USB adaptor that comes with that dock ha ha, a wireless card and a phone dock
When its finished I'll post a new thread with detailed pics from my SLR
Sent from my HTC Desire running LeeDroid 2.2e, RAWWWWR using XDA App
I don't have any pictures handy, but I used a large Binder Clip.. lifehacker.com / #!5747897 / how-to-build-a-car-mount-for-your-cellphone-from-office-supplies
I slowly bent the end of the "handles" and, because my pliers gouged into the metal, dipped them into rubber tool handle dip.
Works pretty decent.. though now I too am working on getting a mount that allows the camera to see the road.. AR Navigation FTW!
Well, I finally received my Transformer 32GB today from Newegg and I must say that I am absolutely in love with it; despite some minor issues. Don't worry, I plan on doing a "first impressions" review shortly.
Anyways, I did notice some light bleed when looking for it and now I can't really seem to get over it. However, I tend to be a bit paranoid about things so I figured I would ask you guys for some advice before just asking for a replacement.
I took these pictures at full brightness in a completely dark room. For some reason, the camera seemed to have reduced the severity of the light bleed a bit (thought it would do the opposite). Basically, one can see light leakage on the bottom (to the right of the logo) and a couple on the middle of the right of the display.
Full brightness:
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Auto-brightness:
Would you guys get this replaced if you were me? My main concern is that the replacement yields even more leakage than the original.
PS - The bezel and screen seem to be perfectly aligned. I also have very little creaking near the right bezel.
I have some light bleed too, but only a little in the lower left corner. If mine were as bad as yours, I would replace. Yours is affecting 25% of your screen or more...
Sent from my Transformer TF101 using Tapatalk
Man, I am having the same problem. Every day I have the dilemma " should I replace it? - but I love it so much and what if the next one is crap"
Lol, tough call.
If you bought it from a good retailer (one that doesn't charge a restocking fee, I say go for the swap, since light bleeds are a sign of a defect)
Unfortunately for me, my retailer was crappy and charges 15% to restock, which means 75$ just to replace the device. Thumbs way down
Mine has bleeding on the left and right side of the screen, but I really only see it when I'm rebooting and the black screen comes on. I have not ran into any issues while using the tablet where I notice the bleeding so I don't really think its that big of a deal unless your watching a dark movie maybe.
Honestly dude, just listen to your common sense. Disregard what I or anybody else on these forums may say to you. The majority of people here lack sense which leads them to constantly complain about minor issues.
Think to yourself first would you have notices this without the help of this forum?
Does the issue harm the performance of the device?
Does it take away from the devices beauty?
Will any of your friends or family notice?
These among other questions are what you should ponder before making a decision...
I can tell you from my experience as being one of the first people to own a Tmobile G1, Mytouch and Sprint Evo 4g as well as an owner of many other devices including laptops, tvs, cars, radios, video game systems, video games, etc etc etc... You can return and exchange all you want but you will never find the PERFECT(Definition:Make (something) completely free from faults or defects) device or product...
Good Luck with your decision!
Wow... thanks for all your comments. I was expecting some "C'mon... another one of these?!" threads.
@gadgetfan: For some reason the blushing on the bottom right and left corners are not visible at all. I think it was some crazy processing that my camera did. Maybe due to the white text on those areas and the angle the pictures were taken. I only really notice the 1"-long bleeds on the bottom and right of the screen.
I ordered mine from Newegg so I know I'm good on getting it replaced. The problem is when will it actually get replaced? And if it does get replaced, will it be worst then the current one?
I was thinking of maybe waiting for it to get back in stock and try to snatch another one and seeing how that one is in comparison, then returning the worst of the two. Do you think these retailers would actually notice which is which inside the box?!
akarol said:
Do you think these retailers would actually notice which is which inside the box?!
Click to expand...
Click to collapse
Isn't there a serial number on the box and on the unit. They should match.
The box isn't an issue as I can send the new box with the older unit in it. I highly doubt they'll be matching serial numbers as they usually send these off to the manufacturer to get refurbished anyways. If they ask, I can always tell them I accidentally swapped them by mistake. Right?!
sadly i have many stuck pixels but thanks for the fixel density they are only seen on a black screen, but BLACK, so i dont care i can live with that, or well sell it over here when they start to sell them here
edit: after using a simple app that shows many different colors, man the stuck pixels are on a black screen, no in every color (i have seen stuck pixels on my psp so i know when the problem its serious).
it doesnt affects me that much i can live with it.
the light bleed its minimal like 5%. low creacks.
in overall im happy
akarol said:
The box isn't an issue as I can send the new box with the older unit in it. I highly doubt they'll be matching serial numbers as they usually send these off to the manufacturer to get refurbished anyways. If they ask, I can always tell them I accidentally swapped them by mistake. Right?!
Click to expand...
Click to collapse
Why not just send in the old unit with the old box? I doubt newegg scans the S/N.
Sent from my HTC Eva 4G using Tapatalk
Asadroid said:
sadly i have many stuck pixels but thanks for the fixel density they are only seen on a black screen, but BLACK, so i dont care i can live with that, or well sell it over here when they start to sell them here
edit: after using a simple app that shows many different colors, man the stuck pixels are on a black screen, no in every color (i have seen stuck pixels on my psp so i know when the problem its serious).
it doesnt affects me that much i can live with it.
the light bleed its minimal like 5%. low creacks.
in overall im happy
Click to expand...
Click to collapse
Stuck/dead pixels drive me crazy. Once I see them it's as if I ALWAYS notice them. I replaced my 21.5 inch monitor and my G-Tablet because of one stuck pixel. I figure if I can get a free replacement then I'm going to replace it until I get a "perfect' one.
To the OP, the light bleed looks pretty bad. Personally I'd try to to replace it.
Enectic said:
Stuck/dead pixels drive me crazy. Once I see them it's as if I ALWAYS notice them. I replaced my 21.5 inch monitor and my G-Tablet because of one stuck pixel. I figure if I can get a free replacement then I'm going to replace it until I get a "perfect' one.
To the OP, the light bleed looks pretty bad. Personally I'd try to to replace it.
Click to expand...
Click to collapse
well since i dont see a dead pixel outside of a black screen i dont care, and my eyes hurts after going trough a RGB series of colors @[email protected] testing if i could see them
and im not up to pay the cost of the shipping to get a replacemnet
I wouldn't think twice about replacing it if I found a single stuck pixel on anything I own. Bleeds are hit or miss as some are way less noticeable than others.
Can anyone here honestly say that their TF is completely free of any light bleeds? If so, can they prove it?
Not to hijack the thread but this seems related:
I just picked up a 32gig model last night from a local retailer and there's a small (1mm-ish) gap between the bezel and the screen right where the hdmi port is.
There's a little light bleed in that area, which honestly doesn't bother me, but I am worried about dust getting in that gap.
Worthy of a return or am I worrying too much?
I would return it if mine had any gap whatsoever.
BTW, I just ordered one from WalMart and I'll compare it to the one I already have. I'll let you guys know how it turns out.
The creak on the bottom right drives me nuts. The rear of the unit actually flexes around that area. Just doesn't feel very good. I also have issues with the touch screen not responding. I was going to make a topic on it, hoping it was just mine, but I guess it's just a transformer thing and I should either deal with it or return it and find something else.
In all my years of being a computer/gadget geek, I just haven't been able to wrap my head around the huge issue people have with light bleed. Just how many people sit in pure darkness everyday just to watch movies? I wish I had enough time to do this just so I could be mad at having light bleed. If the movies filled up the entire screen (some don't) then it should barely be an issue. The only time it's really noticeable is full brightness on a solid black picture.
What does it look like on a non-completely black screen?
akarol said:
I would return it if mine had any gap whatsoever.
BTW, I just ordered one from WalMart and I'll compare it to the one I already have. I'll let you guys know how it turns out.
Click to expand...
Click to collapse
Thanks for the input. I just wanted another opinion to make sure I wasn't being overly paranoid.
They're sold out again but I'm on the list for an exchange once they get more.
From my experience, I've seen 3 tablets, there is bad light bleed and tolerable light bleed. Soft light bleed is very tolerable and looks like a dull half circle of light, however, I've seen light bleed where it is a sharp bright light which looks like a triangle and completely bugged the hell out of me.
I would definitely return a creaky bezel. My 1st one had it and that is where the worst light bleed was. Pressing that point made the light bleed change. My other 2 had no creaking.
Just a suggestion, watch a dark movie, such as "The Dark Knight" and see if the light bleed bothers you. If not, keep it, otherwise exchange it. I believe movies are where it will be the most bothersome.
There is very little talk of this device on Xda, other than some mentions here and there on the regular Crystal forums.
Also, I have not yet seen any english speaking people giving a review of it on Youtube (or anywhere else for that matter). So far it has just been hands-on at Sharp stands and such.
I therefore thought it might be of interest to some, that I share my experiences.
Now I know this smartphone is not gonna be widely adopted outside of Japan.
Not having cdma or the 800mhz(?) gsm band used in the U.S, it seems silly for anyone to import this back to the the states. Taking into account that you have to add on the cost of getting it sim unlocked, makes it pretty pricey for a high end device (with previous gen "flagship" hardware).
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At the time of writing this, I have only had this device in my possession for two days.
Keep that in mind. I will therefore have problems with assessing battery life and similar things that need a bit more time to be accurately evaluated.
I guess the natural place to start would be:
Appearance
Biggest selling point is of course the edgeless 5.5 inch display.
I previously came from the the M8, before that, Z1.
I love htc's screens (Atleast since the HOX).
We all know the viewing angles of the Z1 (coming from the Z before that, I was stumped that they managed to fail twice on that front), but straight on it has the most natural looking colors of any smartphone I have ever had.
Let's say that the Z1 is at one end of the scale, M8 in the middle, and typical Samsung amoled screens at the other end. The Crystal X would imo fall between the Z1 and the M8, not so far off the htc. It looks the best of the three, and I'm sure that is just because there's more screen to look at
Under
Settings > wallpaper & display > Quality mode
you can choose color modes (Standard quality, Dynamic, Natural, Relax).
I have not had time to scrutinize the differences on a ton of photos and graphics just yet.
I have tried out Dynamic (which is default) and Natural a little. Relax looks absolutely crazy, and makes white and light colors get a sort beige tint.
@ 157 grams, the phone is right in my comfort zone.
Even though there is no metal body, it does not feel plasticky or anything like that.
The power button and the volume rocker are not wobbly, but stiff, and give off nice satisfying clicks.
Being edgeless makes it a bit thicker than the competition these days, but thanks to being rounded at the back, it doesn't feel fat at all (I have turned a little out of shape the last couple of years, maybe I'm projecting my insecurities:laugh
I am going to even out the pattern on the back piece and spray paint it.
Tactile wise I don't feel it being bad or good, but I am doing it for two reasons:
-I like a sleek finish more then patterns
-the camera actually protrudes just a tiny tiny bit. This will hopefully neutralize that "threat", and avoid it being a resting point for the phone.
Innards
I could toss up the numbers here, but that is one google away, so just do that.
Key things to note here would be non-removable battery, and micro sd slot.
The "direct wave receiver... thingy (hell let's just call it a tiny buttkicker) works very well.
I was a tad worried when I read the instructions.
It says something along the lines of "make sure your entire ear covers the glass, to block out surrounding noise and to achieve the best audio experience"
The reality is, you don't even have to be near the screen. I have to actually turn the volume down quite a bit so it don't act as a speakerphone. Not to say it's so loud it's bothersome, or that people will unintentionally eavesdrop 10 feet away though.
If you are out and about in the city, the background noise would even that out easily.
My point is here that my skepticism was merely unfounded.
On to the:
Interaction
I have been running lollipop on my M8 and Nexus 9 for a while now, and liking it I might add. So naturally I would like it to land on the Crystal X as well.
Root is however more important to me right now (this phone badly deserves it)
So we are left with 4.4.4.
It is pretty close to stock. The notification panel looks a bit different.
Weirdly enough, you can't get to the brightness slider unless you go into settings. The brightness tile in the dropdown only gives you four choices (min, med, max and auto).
Rom is snappy, but certain apps introduces micro lags when scrolling.
There are other small features, like swiping from one side to the other on the status bar to take a screenshot or open image viewer.
Many (me included) hate those times when you are looking at media in portrait, and things are askew. So you tilt it just enough to see aaand blammo! auto rotation kicks in.
Grip sensors avoid this from happening.
It's been a while since I've been dependent on the power button for turning the screen on/off (and never going back). The grip sensors are therefore something I think everyone would greet with open arms (or with a firm grip I should say).
Just pick it up, and you're off to the races.
The speaker on the back is fairly loud. Nothing extreme, but well within my expectations.
Camera is something I have yet to fully explore. Looks a little sony-ish (not bad).
Not the fastest shooter, but seems like it takes good pics. I will pit it against my other relevant devices tomorrow.
Will be interesting to see how it fares against the M8 in low light.
In pitch black where you really rely on your flash, I think the Aquos might struggle more, because quite frankly, the flash on this thing is lackluster. Which means it's not a great flashlight either.
The final act:
Conclusion
When you add all that up in a blender, I will gulp it down and ask for seconds.
There is the question of: Will this device ever receive root?
Looking at the Crystal forums, it doesn't reassure me all that much.
One can just hope. I might also consider anteing up a phone and/or cash as a root bounty at some point.
All in all, no big letdowns. My worries were quickly put to rest.
If I had the chance to go back, I would buy it one more time
I hope there are already other owners (or future ones) out there, who stumbles over this thread and can chime in. Maybe we can group together and create a wave.
I will try to take som better photo's of the phone outside in the daytime a little later tomorrow. Also as mentioned, a camera shootout.
So what have we learned today kids?
Don't put Sharp-ie in pooper!
I absolutely love mine as well. I have owned it for 3 days and have been very impressed. My only complaint is that I only get edge and would love to be able to get at least 3g connection. I think it really is one of the nicest phones I have owned and I have owned a lot. I wish we could add radio bands to make the 3g possible. I find the little differences in the software to be nothing more than a little annoying. I actually shut off the swipe to activate feature as I found it always activating when I slipped it into the sleeve.
imapfsr said:
I absolutely love mine as well. I have owned it for 3 days and have been very impressed. My only complaint is that I only get edge and would love to be able to get at least 3g connection. I think it really is one of the nicest phones I have owned and I have owned a lot. I wish we could add radio bands to make the 3g possible. I find the little differences in the software to be nothing more than a little annoying. I actually shut off the swipe to activate feature as I found it always activating when I slipped it into the sleeve.
Click to expand...
Click to collapse
EDGE is brutal. I feel for you there.
Hopefully within a short time frame I will be able to test it on LTE-A (4G+), since around these parts they are rolling it out right now to several of the biggest cities here (I live fairly close to the capital).
I was quite busy yesterday, so I have not yet had time to take more photos. Hopefully I will have time a little later today though.
Thanks TS for the review. U got it from benny? . Just got my set yesterday.. Loves it..
.. install apex launcher and everything seen smoothly.
nakedtoes said:
Thanks TS for the review. U got it from benny? . Just got my set yesterday.. Loves it..
.. install apex launcher and everything seen smoothly.
Click to expand...
Click to collapse
Yep!
Which color did you get?
benziii said:
Yep!
Which color did you get?
Click to expand...
Click to collapse
White... Can't post pic yet lol
---------- Post added at 05:37 PM ---------- Previous post was at 05:30 PM ----------
benziii said:
Yep!
Which color did you get?
Click to expand...
Click to collapse
imapfsr said:
I absolutely love mine as well. I have owned it for 3 days and have been very impressed. My only complaint is that I only get edge and would love to be able to get at least 3g connection. I think it really is one of the nicest phones I have owned and I have owned a lot. I wish we could add radio bands to make the 3g possible. I find the little differences in the software to be nothing more than a little annoying. I actually shut off the swipe to activate feature as I found it always activating when I slipped it into the sleeve.
Click to expand...
Click to collapse
Hi how do u change the 4 menu buttons below to transparent? Thx
nakedtoes said:
Hi how do u change the 4 menu buttons below to transparent? Thx
Click to expand...
Click to collapse
I don't think you can. Only seen a setting for changing the spacing.
I just force immersive mode to get rid of it.
I am happy to say that Lmt luncher is working great (V2.4)
This edgeless beauty can't be constrained by ugly black buttons
I use Go Launcher and that way it becomes transparent by default. I can also swipe up and it disappears completely. I can do the same for the notification bar as well.
correction, the 4 icons don't dissappear just the dock icons can.
install latest version of Apex ... thats it..
nakedtoes said:
install latest version of Apex ... thats it..
Click to expand...
Click to collapse
Yep, what Im saying is rubbish. I think even one of the default launchers do it.
Find something unusual during charging... I have this orico 4 (2ax2, 1ax2) ports charger that can output 1.1a to 2.0a to my other phones but for this 402sh only max 0.5a. Tried all kind of cables. Then using xiaomi 10400mah power bank can output 1A..
nakedtoes said:
Find something unusual during charging... I have this orico 4 (2ax2, 1ax2) ports charger that can output 1.1a to 2.0a to my other phones but for this 402sh only max 0.5a. Tried all kind of cables. Then using xiaomi 10400mah power bank can output 1A..
Click to expand...
Click to collapse
Mine has gone through three different chargers, and they charge much more than 500mah (Logitech 1A, HTC 1.5A, HTC 2A)
Have not even had time to roll back the Z1 and the M8 to stock yet.
Thinking of comparing the three in a couple of scenes in full resolution, 8Mpx, both with their respective cameras and the google camera.
Meanwhile, two quick "glam" shots:
Does anyone know the technical details of the phone?
Like aperture, and if it has ois?
@benziii , does it have the slow-motion (240fps) which is highlighted on the new zeta models ?
Thanks for reviewing this, any chance of a source link?
edit: I found the link; if anyone else want look, here: http://www.softbank.jp/corp/group/sbm/news/press/2014/20141212_01/
Battery life
Guys what is the battery life on the 402sh like? Also this is not hugely important but what is the colour of bezel on the black 402sh? Is it really black? Reason I am asking is Id like to get this in black but when I look at the pictures of the black version, the front still looks whitish to grayish rather than pure black. Can someone please confirm?
Awesome!
I really hoped this phone will get. root, but it seems we have failed to create a wave.
I have seen some websites that demand payments for rooting your device.
I'd like to know if they are reliable at all.
Had the 7 Pro less than 6 weeks and noticed a couple issues I was wondering if anyone else is experiencing or has input about. The volume rocker was loose from the get-go, but I assume it's within tolerance levels and can let that go, although the amount of play is concerning. However, about a week ago, the device started heating up at random times and yesterday I noticed the bottom right corner on the back glass panel is lifting. Is it safe to assume this could be the battery swelling? I can gently press it down and it springs back up. (No damage whatsoever from impacts, misuse, etc)
I contacted Google support and the response was...mind bogglingly dumb..."cosmetic damage." I mean, what are ip ratings for, right? My options are to send it to Google for repair or take it to an authorized shop, which are all pretty backed up where I live and google will take a couple weeks. Told them I can't be without a phone since I'm an active paramedic, father, and husband and was pretty much told I'm s.o.l. Posting a pic to see if the device randomly heating and the back lifting in the corner seems like possible battery bulge to anyone else. I hope Google never truly wonders why they make up such a small share of the smartphone market when compared to all other manufacturers. The white spots appear to be adhesive bits
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My Pissel 7 Pro doesn't have such gap between. I mean, they can't really tell if it's JUST a cosmetic issue till they check it out. What if the seal (glue) is broken and the water enters there? Will they say you went Scuba diving with your phone so the water got in due to high pressure? I mean, Google....wth.
That would be factory reset and returned immediately if it was me. Ridiculous comments from Google.
Medic1933 said:
Had the 7 Pro less than 6 weeks and noticed a couple issues I was wondering if anyone else is experiencing or has input about. The volume rocker was loose from the get-go, but I assume it's within tolerance levels and can let that go, although the amount of play is concerning. However, about a week ago, the device started heating up at random times and yesterday I noticed the bottom right corner on the back glass panel is lifting. Is it safe to assume this could be the battery swelling? I can gently press it down and it springs back up. (No damage whatsoever from impacts, misuse, etc)
I contacted Google support and the response was...mind bogglingly dumb..."cosmetic damage." I mean, what are ip ratings for, right? My options are to send it to Google for repair or take it to an authorized shop, which are all pretty backed up where I live and google will take a couple weeks. Told them I can't be without a phone since I'm an active paramedic, father, and husband and was pretty much told I'm s.o.l. Posting a pic to see if the device randomly heating and the back lifting in the corner seems like possible battery bulge to anyone else. I hope Google never truly wonders why they make up such a small share of the smartphone market when compared to all other manufacturers. The white spots appear to be adhesive bitsView attachment 5779423
Click to expand...
Click to collapse
You say the device "started heating up at random times"...did you determine what was causing this to happen? How hot was it when it was heating up? A heat gun is used to remove the back glass on most phones so if the heat was high enough I suppose it could have weakened the glue. Hard to say if the battery is swelling but too much heat can cause all sorts of issues. YMMV
jaseman said:
You say the device "started heating up at random times"...did you determine what was causing this to happen? How hot was it when it was heating up? A heat gun is used to remove the back glass on most phones so if the heat was high enough I suppose it could have weakened the glue. Hard to say if the battery is swelling but too much heat can cause all sorts of issues. YMMV
Click to expand...
Click to collapse
You need much higher heat than what a device would normally produce during any kind of usage in order to even soften up the glue.
Starting from 80C degrees and above and it takes a good few minutes to soften it up, it all depends on how high the heat goes (Some go for 100+ but the shorter application of heat). 50-60c (at max) what the phone could heat up to around the frame from the (SOC) heat dissipation wouldn't loosen up the glue like that.
That looks to me like just poor quality control after assembly. Mistakes happen, but their comment is hilarious.
Your device should still be under warranty. Contact Google for repair.
ekin_strops said:
My Pissel 7 Pro doesn't have such gap between. I mean, they can't really tell if it's JUST a cosmetic issue till they check it out. What if the seal (glue) is broken and the water enters there? Will they say you went Scuba diving with your phone so the water got in due to high pressure? I mean, Google....wth.
Click to expand...
Click to collapse
I'm glad yours is good! I have the feeling that like 99.9% are perfectly fine. I couldn't believe the rep really went with that response. They don't warranty cosmetic issues, but yet they stated a repair was under the warranty for it...which makes no sense. It's not cosmetic when a device started separating itself haha. Oh, Google, why are you like this?
Beefheart said:
That would be factory reset and returned immediately if it was me. Ridiculous comments from Google.
Click to expand...
Click to collapse
4 reps and 3.5 hours of chat later, they will finally let me. However, because why not?, the replacement they have finally initiated is the wrong model. The one that has the issue is unlocked and they are trying to send me a carrier branded one. Showed them the original order as unlocked, and now that has been escalated to see if they can send the correct replacement device. I am losing hope that anyone knows what they're doing there. I had a a screen come loose on my original Pixel gen 1 and it was a 15 minute chat with a replacement in hand 48 hours later. Don't know why I'm having to fight so hard for this one, considering how new it is. I seldom ever return or exchange anything, so I find it frustrating.
jaseman said:
You say the device "started heating up at random times"...did you determine what was causing this to happen? How hot was it when it was heating up? A heat gun is used to remove the back glass on most phones so if the heat was high enough I suppose it could have weakened the glue. Hard to say if the battery is swelling but too much heat can cause all sorts of issues. YMMV
Click to expand...
Click to collapse
I'm completely stock for the record. It started last Friday, in the afternoon. No change in cell service (I was on WiFi anyways) and no new apps. Again, unmodified software. I was browsing Chrome and felt the heat through the case, which was a first. It happened 3 more times, 2 out and about on cell, and another time on WiFi. No intensive apps and I don't play games on my phone. I have pretty calloused hands and the last time it heated up, it was borderline uncomfortable to hold. I never downloaded an app to check the temp in hard numbers, but it was hotter than any phone I've ever owned. I was expecting it to shut down but it didn't. Last night I discovered the glass had begun separating and I can only attribute it to the heat, like you stated. When I gently press the corner, there is resistance before if comes back out. It's contacting something that is pushing it, which I why I'm concerned about battery swelling.
V0latyle said:
Your device should still be under warranty. Contact Google for repair.
Click to expand...
Click to collapse
I did and it has been hours of arguing with them. They are finally sending a replacement, but they are sending the incorrect variant. I suspect a few more hours of being angry are heading my way to get that sorted lol. I'm sure, eventually, we'll get there. I have never seen a company fight a hardware issue so hard. I know they aren't selling enough of these things to make such a stink about it. I actually prefer refurbs anyways, since they are more thoroughly checked than the randomized QC checks, but that was asking too much at first, apparently.
This is making me glad I didn't purchase direct from Google and another company is responsible for my potential manufacturing faults in the first 12 months.
There are a lot of complaints about Google's warranty process; just getting a request started is a pain, because their own website is not straightforward - every option assumes you can fix the device using a factory reset, and there's no link to start a warranty/RMA request; you have to contact them via phone/chat/email to start the process.
But on the other hand, there's a lot of success stories, too. My wife's Pixel 5a stopped working randomly - froze up, then turned off and wouldn't turn back on. No damage, no nothing, just went into QUSB mode for no apparent reason. Warranty was only valid for another month but Google covered the repair without question.
Beefheart said:
This is making me glad I didn't purchase direct from Google and another company is responsible for my potential manufacturing faults in the first 12 months.
Click to expand...
Click to collapse
It's making me glad for you haha. Hopefully, you never have to cash in that need, either way
V0latyle said:
There are a lot of complaints about Google's warranty process; just getting a request started is a pain, because their own website is not straightforward - every option assumes you can fix the device using a factory reset, and there's no link to start a warranty/RMA request; you have to contact them via phone/chat/email to start the process.
But on the other hand, there's a lot of success stories, too. My wife's Pixel 5a stopped working randomly - froze up, then turned off and wouldn't turn back on. No damage, no nothing, just went into QUSB mode for no apparent reason. Warranty was only valid for another month but Google covered the repair without question.
Click to expand...
Click to collapse
I completely agree with you. The only other time I needed them, they solved the issue quickly and effectively. It's one reason this experience stuck out as so off-putting to me. But man, are they ever making me work for this. I'm also fully aware that more people will talk about a negative experience vs a positive one. I feel like there is a lot more gatekeeping than there was before with their customer service. Every rep had to speak to someone else and I don't recall that being a thing before, especially with multiple pics highlighting the issue. I won't put a link since this is the P7P forums, but a Google search yielded a bevvy of reddit posts about the same issue on previous Pixels (Pixi?), some with overheating present and others not, with the exact same absurd response of "cosmetic damage." It's just weird move from such a big company.
Glad they took care of your wife's issue! It seems to be a lottery of what rep you get and what they are willing to do about it.
Sorry you're dealing with this. I had to RMA my first one due to screen issue and it was fairly painless. It's a glitch in their system that makes it show they're sending a Fi device. A redditor confirmed same thing happened with them, then the rep told me the same and indeed I got the unlocked variant as I expected.
Medic1933 said:
I'm glad yours is good! I have the feeling that like 99.9% are perfectly fine. I couldn't believe the rep really went with that response. They don't warranty cosmetic issues, but yet they stated a repair was under the warranty for it...which makes no sense. It's not cosmetic when a device started separating itself haha. Oh, Google, why are you like this?
4 reps and 3.5 hours of chat later, they will finally let me. However, because why not?, the replacement they have finally initiated is the wrong model. The one that has the issue is unlocked and they are trying to send me a carrier branded one. Showed them the original order as unlocked, and now that has been escalated to see if they can send the correct replacement device. I am losing hope that anyone knows what they're doing there. I had a a screen come loose on my original Pixel gen 1 and it was a 15 minute chat with a replacement in hand 48 hours later. Don't know why I'm having to fight so hard for this one, considering how new it is. I seldom ever return or exchange anything, so I find it frustrating.
I'm completely stock for the record. It started last Friday, in the afternoon. No change in cell service (I was on WiFi anyways) and no new apps. Again, unmodified software. I was browsing Chrome and felt the heat through the case, which was a first. It happened 3 more times, 2 out and about on cell, and another time on WiFi. No intensive apps and I don't play games on my phone. I have pretty calloused hands and the last time it heated up, it was borderline uncomfortable to hold. I never downloaded an app to check the temp in hard numbers, but it was hotter than any phone I've ever owned. I was expecting it to shut down but it didn't. Last night I discovered the glass had begun separating and I can only attribute it to the heat, like you stated. When I gently press the corner, there is resistance before if comes back out. It's contacting something that is pushing it, which I why I'm concerned about battery swelling.
Click to expand...
Click to collapse
I work for Dish Network and our dumb CSR's are never consistent. If you can't get 1 to cooperate, hang up and call back. Insane you needed FOUR reps to get something done
issasaurus said:
Sorry you're dealing with this. I had to RMA my first one due to screen issue and it was fairly painless. It's a glitch in their system that makes it show they're sending a Fi device. A redditor confirmed same thing happened with them, then the rep told me the same and indeed I got the unlocked variant as I expected.
Click to expand...
Click to collapse
Thanks and that is very comforting to see it's just a glitch with the model display. Sorry you had to send one back too. I feel like they did really good with the hardware this year, which is what brought me back to a Pixel and this situation has kind of soured that haha. They did eventually do the right thing, so there is that, I suppose. They make such awesome phones and I hope that some day they can iron out the inconsistencies with how the handle the rare defective ones.
HipKat said:
I work for Dish Network and our dumb CSR's are never consistent. If you can't get 1 to cooperate, hang up and call back. Insane you needed FOUR reps to get something done
Click to expand...
Click to collapse
Haha that's what happened after the first one. I tried for the longest time to explain the situation, concerns, and provide evidence and they were literally copying and pasting the same responses once cosmetic damage was mentioned. The second one was more helpful but after I explained the issues I had with the first person I chatted with, they literally started doing the same thing. I feel like it's a long game approach to screw with people mentally so they just give up haha. They don't seem to read what you write.
Maybe Googs has changed something too, because every single one told me they'd have to speak to the next level of support to answer my questions and I couldn't help but feel like they don't actually have the authority to do anything at tier one without some other approval. Never been a fan of second hand information being related to decisions makers. By rep 3, I was too mad to let it go. Glad they finally fixed it but I'm still a little bitter. I hate bothering people and I am pretty reserved, so having to chase down that many folks so I can get basic customer service was frustrating.
Started noticing the other night that when I was on certain sites that I would get streaks down the screen. They moved with the text on the screen and it was worse with white backgrounds.
Now when my screen goes on or off, the edges flash green and in certain dark screens I can see green streaking down the panel. As a matter of fact when I use the fingerprint reader, the animation that spreads across the screen is now green tinted as well. It's definitely getting worse as time goes on even though earlier today I couldn't see any defects at all!
I have to say this is my first time having a problem with an OLED panel. Since I converted my Tello plan to eSIM, it's going to be a problem if I have to be without my phone for awhile. I guess I better order a Tello SIM card before I start the fight with support to get a replacement. It's been in a Spigen Tough Armor the whole time and the panel isn't cracked nor has it sustained any drops that should have damaged it but I've heard enough horror stories about Google support to know that my buying the phone at Best Buy may end with them refusing to repair it without a huge fight.
Very disappointing.
EDIT: Well at least Tello made the ordering process easy. $2 for the SIM, $5 for 2-3 day USPS shipping. Worst case scenario having it on pSIM I can just stick it in my OnePlus 9 for a bit.
EDIT2: That was way easier to get fixed that I was expecting. I had no issues with the Pixel repair support rep I chatted with and I called two uBreakiFix locations. The one closest to my house didn't have the screen in stock but could order it. The one less than 5 minutes further away had the screen and got it changed in about an hour. Very pleased!
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Hmm that's unfortunate.
Has the screen's edge been hit by mistake?
That support fight will be a real joy lol. If you can't get Googs to do the right thing, just keep opening tickets. I'm sure you're aware, but it takes playing the competence lottery to get the right gatekeeper to support their hardware these days. I went through hell with this not that long ago. They're going to try and get you to use some random authorized repair center or send it to them. In both cases, in my area, that would've left me without a phone for over a week. Finally got the right person to replace my defective unit. Best of luck and sorry you have to go through the process. Not that there's many out there, but getting one of the rare lemon devices (user error aside) is always a bit frustrating, considering how expensive these things have gotten.
DSF said:
Hmm that's unfortunate.
Has the screen's edge been hit by mistake?
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Click to collapse
No. And the interesting thing is it seems to get worse when it's warm. I woke up this morning and the only symptom anything is wrong at all is the green flash but it's barely perceptible, you have to really be looking for it.
I restored the stock software last night since I was on the beta and wanted to make sure it wasn't software. The entire screen was basically pulsing when I fell asleep and all my apps were being restored from backup.
Medic1933 said:
That support fight will be a real joy lol. If you can't get Googs to do the right thing, just keep opening tickets. I'm sure you're aware, but it takes playing the competence lottery to get the right gatekeeper to support their hardware these days. I went through hell with this not that long ago. They're going to try and get you to use some random authorized repair center or send it to them. In both cases, in my area, that would've left me without a phone for over a week. Finally got the right person to replace my defective unit. Best of luck and sorry you have to go through the process. Not that there's many out there, but getting one of the rare lemon devices (user error aside) is always a bit frustrating, considering how expensive these things have gotten.
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Click to collapse
Yeah I'm not looking forward to the fight. I'm also going to have to find a way to reproduce the issue every time since it does appear to be intermittent. If it's caused by overheating like I think it is, that will be easier to get them to replace.
I had my screen replaced once already and it's acting up again. Part of me wonders if it's the onboard GPU as it really freaks out when I play Star Trek Timelines. Sometimes the screen goes dark and comes back if I hit the power button. Other times I've had it go all yellow or yellow and brown and I had to do the power+vol down to get it to reboot.
I like the phone, but I've never had such issues with any other phone I've owned in 25 years of owning a phone.
I'm about ready to RMA and ask for a new phone.
Superguy said:
I had my screen replaced once already and it's acting up again. Part of me wonders if it's the onboard GPU as it really freaks out when I play Star Trek Timelines. Sometimes the screen goes dark and comes back if I hit the power button. Other times I've had it go all yellow or yellow and brown and I had to do the power+vol down to get it to reboot.
I like the phone, but I've never had such issues with any other phone I've owned in 25 years of owning a phone.
I'm about ready to RMA and ask for a new phone.
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Click to collapse
Yeah I have seen your screen/GPU woes.
The thing is, I don't play games on this thing, yet it's doing it anyway. The first time I noticed it was while it was charging and the device was warm so heat seems to be the likely culprit. My phone's temperature usually averages about 30C so it's not like I'm abusing the heck out of it...
I haven't filed a ticket with Google just yet. Would prefer to wait for my new SIM card to come in first.
EtherealRemnant said:
Yeah I have seen your screen/GPU woes.
The thing is, I don't play games on this thing, yet it's doing it anyway. The first time I noticed it was while it was charging and the device was warm so heat seems to be the likely culprit. My phone's temperature usually averages about 30C so it's not like I'm abusing the heck out of it...
I haven't filed a ticket with Google just yet. Would prefer to wait for my new SIM card to come in first.
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Often when I plug my phone in to charge, you can see this "wave", for lack of a better term, go up the screen. Like some sort of electrical pulse. The screen gets snowy for a second but it's still readable. I was never sure if it just an animation that it does when it starts charging or if its a hardware issue. It charges fine. Have you experienced that?
I think both the Tensor and screens come from Samsung. Wonder if Samsung had some bad batches and threw them in Google's stuff, or if their QC just sucks.
It's not something I've seen in Samsung phones before - either SD or Exynos based.
I haven't updated to the latest update yet, so I'm not sure if that will help or not.
Superguy said:
Often when I plug my phone in to charge, you can see this "wave", for lack of a better term, go up the screen. Like some sort of electrical pulse. The screen gets snowy for a second but it's still readable. I was never sure if it just an animation that it does when it starts charging or if its a hardware issue. It charges fine. Have you experienced that?
I think both the Tensor and screens come from Samsung. Wonder if Samsung had some bad batches and threw them in Google's stuff, or if their QC just sucks.
It's not something I've seen in Samsung phones before - either SD or Exynos based.
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That is an intentional charging animation.
It certainly does seem like Google has more screen problems than other manufacturers. Just look at all the pink OGs, 2s, 3s, 4s, and 5s on Swappa...
If it were an ice car I would say 'it needs new oil, don't worry'
EtherealRemnant said:
That is an intentional charging animation.
It certainly does seem like Google has more screen problems than other manufacturers. Just look at all the pink OGs, 2s, 3s, 4s, and 5s on Swappa...
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Ok, glad that's just an animation. It looks cool at least.
5a's had the black screen of death. Have there been other complaints about the screen elsewhere? I've seen a few others besides us having problems, but I haven't seen any mentions on other websites that I read.
Superguy said:
5a's had the black screen of death. Have there been other complaints about the screen elsewhere? I've seen a few others besides us having problems, but I haven't seen any mentions on other websites that I read.
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I just remember all the pink screens I saw when I was trying to find a decent price on a used Pixel. There were far more pink and heavily burned in OLED panels on the Pixels than anything else. I know they used cheaper LG panels for the early models but still.
Here's video of my Pixel 7 Pro screen flicker.
It gets worse over time and eventually will go completely black after about 15 min of continuous use. The way around this is to let the screen 'rest' for about 15 min, then it acts (mostly) normal.
This has really put a damper on my Candy Crush flow...
I also get this action when charging if AoD is on.
https://twitter.com/i/web/status/1592569921271402496
I've got an RMA request in. They actually had me email this video to them so they decide if they're going to honor my claim.
Oof. I see another class action in Google's future...
My screen did start to flicker when it was setting itself back up after I used the Android Flash Tool and I figured it was going to go out completely if it kept going so I powered it off and went to bed. Got up this morning and it was fine until it warmed up again.
Well I chatted with them and they confirmed that it's a covered warranty repair and I just have to call UbreakiFix and set up an appointment.
EtherealRemnant said:
Well I chatted with them and they confirmed that it's a covered warranty repair and I just have to call UbreakiFix and set up an appointment.
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I am glad you were able to get a fix covered under warranty! It really sucks when these things happen.
I hope everything goes smoothly and you don't have any more problems!
robbbzilla said:
I am glad you were able to get a fix covered under warranty! It really sucks when these things happen.
I hope everything goes smoothly and you don't have any more problems!
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Just picked it up. Got some ramen, sushi, and a Kirin while waiting. Overall, very pleased. Took them less than an hour from drop off to repair.
Actually didn't even know there was a ramen place in this shopping center and it was the best I've had so I'll be coming back
That was quick! Glad it worked out.
hand-filer said:
That was quick! Glad it worked out.
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I am starting to wonder if people having issues when not buying from Google are going to Google Store instead of Pixel repair. Dude didn't even ask where I bought it, just what country I bought it in, if I was still in that country, the IMEI, and pictures of the malfunction. It couldn't have been easier.
EtherealRemnant said:
Well I chatted with them and they confirmed that it's a covered warranty repair and I just have to call UbreakiFix and set up an appointment.
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Click to collapse
Yeah - they agreed to RMA my phone. I don't mind waiting a few days and sending it in. Maybe they can figure out what went wrong better if they have the phone.