My Pixel 7 Pro has started to randomly shut down every so often. Completely out of the blue, the screen will just go black and I need to long-press the power button to turn it back on. This started happening a couple of days ago. No idea why.
I don't know if there's any correlation, but this started happening after the December update.
Is anyone else seeing this, too? Any thoughts on what could cause this and how to remedy it?
Thanks!
--Ron
dutch_in_seattle said:
My Pixel 7 Pro has started to randomly shut down every so often. Completely out of the blue, the screen will just go black and I need to long-press the power button to turn it back on. This started happening a couple of days ago. No idea why.
I don't know if there's any correlation, but this started happening after the December update.
Is anyone else seeing this, too? Any thoughts on what could cause this and how to remedy it?
Thanks!
--Ron
Click to expand...
Click to collapse
No, but I know who can fix it for free, because it's a brand new phone that's still under warranty...
Of course I'll reach out to Google, but I wanted to see if anyone else is seeing this, too.
Will google cover when it is bought at Virgin Megastore?
dutch_in_seattle said:
My Pixel 7 Pro has started to randomly shut down every so often. Completely out of the blue, the screen will just go black and I need to long-press the power button to turn it back on. This started happening a couple of days ago. No idea why.
I don't know if there's any correlation, but this started happening after the December update.
Is anyone else seeing this, too? Any thoughts on what could cause this and how to remedy it?
Thanks!
--Ron
Click to expand...
Click to collapse
Have you backed up to Google one and done by a reset?
A reset might solve your problem?
I've read on GitHub that it's an issue with the 5g hand over to LTE on the T-Mobile network.. I had the same issue until I switch to use LTE and it's not shut off since. Hopefully Google is aware and it gets fixed
GitHub link - https://github.com/GrapheneOS/os-issue-tracker/issues/1809
dutch_in_seattle said:
My Pixel 7 Pro has started to randomly shut down every so often. Completely out of the blue, the screen will just go black and I need to long-press the power button to turn it back on. This started happening a couple of days ago. No idea why.
I don't know if there's any correlation, but this started happening after the December update.
Is anyone else seeing this, too? Any thoughts on what could cause this and how to remedy it?
Thanks!
--Ron
Click to expand...
Click to collapse
This issue exists from October...
After December update more users reportthing this
Pixel 7 pro freezes and reboots - Google Pixel Community
This happened to me this morning. American Verizon service with December update installed.
Happening to me even on custom ROM. I'm really wondering if this is an actual hardware issue rather instead of the OS issue.
lebangood said:
This happened to me this morning. American Verizon service with December update installed.
Click to expand...
Click to collapse
The december beta had this problem so it might apply to the stable one as well, I suggest you update to the stable january build.
ekin_strops said:
Happening to me even on custom ROM. I'm really wondering if this is an actual hardware issue rather instead of the OS issue.
Click to expand...
Click to collapse
If they're based on the december build it might be due to the kernel (the december build had some issues), since I updated to the january build I did not have any other random reboot.
MarcoReckless said:
If they're based on the december build it might be due to the kernel (the december build had some issues), since I updated to the january build I did not have any other random reboot.
Click to expand...
Click to collapse
I tried updating to TQ1A.230105.002 today which I think is the latest stable Jan build..? And just got the random shutdown again.
shinigenEddy said:
I tried updating to TQ1A.230105.002 today which I think is the latest stable Jan build..? And just got the random shutdown again.
Click to expand...
Click to collapse
I'd suggest to do a full factory reset while flashing all partitions, that's what I did and I don't have this issue anymore, otherwise it could very well be a hardware issue, but doing a full wipe is worth a try.
MarcoReckless said:
I'd suggest to do a full factory reset while flashing all partitions, that's what I did and I don't have this issue anymore, otherwise it could very well be a hardware issue, but doing a full wipe is worth a try.
Click to expand...
Click to collapse
I did do a full factory reset before flashing.. I was surprised to still have the shutdown issue as well since it must be a hardware issue then.. but it's so weird that a hardware issue would just randomly surface without dropping the device or anything at all..? Or could it be that the January Stable Build still has the software issue? I'll reach out to Support tomorrow.. for now I'm going to try putting it in my pocket with the screen facing up and not towards my leg and seeing if that makes a difference.
I didn't have this issue, i updated to the January patch and everything was ok, now today my phone started to shutting down tl not sure what is going on
I have the same problem since yesterday. Every time I block the phone and put it in my pocket, the next time I get it it's turned off. I'm sure the pocket isn't pressing any button, but it keeps powering off. I bought it on launch day and I had 0 problems with it until now.
EDIT: Updated applications since yesterday (22 of January): Google, IFTTT and my bank application.
EDIT2: I've just tested to use it on Safe Mode, and I got the same behaviour. I suspect it must be some screen or screen sensor problem... of maybe It has something to do with the fingerprint sensor.
EDIT3: After triple-checking (my phone was in the December update) it finally has updated to the January one. I'll update with more feedback after update.
I changed to only LTE and for some time it was not shutting down. Since pixel pro doesn't have a cache partition like others phones i opened the "files app from Google" and i cleaned the junk files , i rebooted the phone and since then i have no issues at all. Maybe is a coincidence but it's working for some days without shutting down
zenthek said:
I changed to only LTE and for some time it was not shutting down. Since pixel pro doesn't have a cache partition like others phones i opened the "files app from Google" and i cleaned the junk files , i rebooted the phone and since then i have no issues at all. Maybe is a coincidence but it's working for some days without shutting down
Click to expand...
Click to collapse
I had the same issue on the december beta, after wiping the device fully and flashing the january stable this issue disappeared; some users also reported this on GrapheneOS on previous Pixels so I just think it's a bug that went unnoticed.
I started having this issue after the February 5th Update. After reading through this thread it got me into thinking. I couldn't reproduce the issue into safe mode, I uninstalled new 3rd party apps and that didn't fix it. However, disabling the flip to shhh setting did! So disabling the sensor for when your phone is placed upside down to silence the phone seems to have resolved the problem for me. Let me know if this fixes it for others.
So same problem here, random shut downs while in my pocket, long press to power up, temperature check and no over heating. After a couple of chat sessions with FI support which were worthless, finally spoke to Google support and they seemed to be convinced that there is a problem, I think they know. They agreed to a replacement and awaiting a new phone from Google, we shall see.
Related
I am on stock ROM MOB30P. (No root,no restored apps,unlocked bootloader)
Whenever I keep the device aside(lock the screen and keep on a table or anywhere) or even if it's in my hand but locked screen, IT REBOOTS!. This doesnt happen when I use the device, it works just fine. But as soon as I don't use it, reboots occurs. And I say reboot"s" because it will keep rebooting until my phone has drained completely . the repair center is very far from my place. So what could be the problem. My wild guess is the flex cable, could it be? I don't want to "try" changing the flex cable because if that isn't the case I will just waste my money.
I need help ASAP!
Anyone??
pratik rai said:
Anyone??
Click to expand...
Click to collapse
Hi Pratik,
I am facing the exact same problem from today morning. I have recently changed the flex cable (around 1 month back) due to screen flicker issue. Looks like this issue which we are facing, is not due to flex cable. I tried to do factory reset of the phone, but that did not work. the problem still persists.
I am not sure, but i think this might be because of the July Security update which was released by google (I got it on Friday (15th July 2016) morning). There are few forums which are reporting issues specifically for nexus 5 users due to this security update. These are not exact same, but none the less they are issues.
I am trying to work my way around this issue. Will keep you posted.
Cheers.
sgrusr said:
Hi Pratik,
I am facing the exact same problem from today morning. I have recently changed the flex cable (around 1 month back) due to screen flicker issue. Looks like this issue which we are facing, is not due to flex cable. I tried to do factory reset of the phone, but that did not work. the problem still persists.
I am not sure, but i think this might be because of the July Security update which was released by google (I got it on Friday (15th July 2016) morning). There are few forums which are reporting issues specifically for nexus 5 users due to this security update. These are not exact same, but none the less they are issues.
I am trying to work my way around this issue. Will keep you posted.
Cheers.
Click to expand...
Click to collapse
Thank you so much for notifying me that. I was one day away from changing my flex cable.
I have tried everything that I could think of.
Last idea is locking the bootloader. (It's unlocked right now).
What do you think?.
Any updates bro?
I was watching a video on my pixel when suddenly the display freezed and turned off. Since then it has been restarting and crashing again and again. I have already done factory reset. I am unable to attach image here which would have given a better idea of the problem ibb. co/ jDdU6b . Remove the spaces in the link to see the photo.
Instead of a factory reset have you tried flashing the factory image via fastboot? I would attempt to backup what is important and run the flash_all.bat with the file unaltered. This will allow the image to be flashed and all user data would be wiped giving a clean install.
Sent from my Pixel using Tapatalk
chaitan123 said:
I was watching a video on my pixel when suddenly the display freezed and turned off. Since then it has been restarting and crashing again and again. I have already done factory reset. I am unable to attach image here which would have given a better idea of the problem ibb. co/ jDdU6b . Remove the spaces in the link to see the photo.
Click to expand...
Click to collapse
Just for humor, it is the same concept!! https://youtu.be/kKAjay0iWwI
Bro, let me know what you find out because this ****ing phone has got me sick and tired of these reboots. It just ****ing reboots at random times and even when it boots up after a reboot it will freeze and reboot again. Honestly, I have never said this to anyone because I am a hardcore nexus user but **** this phone, google really ****ed this one up.
I been having this issue, and preformed a factory reset on Jan 1. I cant say I have seen it re-appear. I am 7.1.2 by the way. If it is across the board with 8 and 7.1.2, then it may be some wonky google app that is common to both. It was not any specific application that it happened on either.
I just did an RMA, my warranty ended in dec 27 and they still sent me a new one. I hope the new one doesn't have problems, it probably is a google app.
Return it before your warranty runs out. This happened to me on december 15th. My warranty expired nov 17th and google refused to do anything and ubreakitifixit cannot fix it. This is a known issue, but google won’t stand behind their product. Eventually your phone will shut down and never turn back on.
carm01 said:
I been having this issue, and preformed a factory reset on Jan 1. I cant say I have seen it re-appear. I am 7.1.2 by the way. If it is across the board with 8 and 7.1.2, then it may be some wonky google app that is common to both. It was not any specific application that it happened on either.
Click to expand...
Click to collapse
I wanted to update this as it is possible I might have stumbled across something.
After wiping it and restoring some apps, I had no issues with it until the week of the 22nd of January. I installed one app and it started to reboot randomly. That app was Android Pay. Once it started to happen I uninstalled it, and have not had any re-boots since again.
Best Regards
This just started happening to my girlfriend's pixel. Bone stock, never rooted. If you even have a HINT that your phone is rebooting for no reason, I suggest you send it in for repair as soon as possible. Her phone now just bootloops, and you can't boot recovery mode either.
Google support said that the warranty expired in October, and so they told me I can go pound sand.
Well I can call UbreakiFix... I got a quote of ~$500 to replace the motherboard + screen, and no one else sells it that I can find.
A flagship phone lasting barely more than a year is not acceptable to me. Google should be offering me a replacement device, and I'm rather pissed that they aren't.
xdraconis said:
This just started happening to my girlfriend's pixel. Bone stock, never rooted. If you even have a HINT that your phone is rebooting for no reason, I suggest you send it in for repair as soon as possible. Her phone now just bootloops, and you can't boot recovery mode either.
Google support said that the warranty expired in October, and so they told me I can go pound sand.
Well I can call UbreakiFix... I got a quote of ~$500 to replace the motherboard + screen, and no one else sells it that I can find.
A flagship phone lasting barely more than a year is not acceptable to me. Google should be offering me a replacement device, and I'm rather pissed that they aren't.
Click to expand...
Click to collapse
Yeah man same thing just happened to me, like wtf
Same here. Just bootlooping... Thanks google
This is what I get for updating my damn phone, Same problem here.
Now happening yet again to my Pixel and this is the 3rd handset I've had in 18 months. Now need to send this back to Google so that'll make 4 Pixels I'll have had before my contract ends and I can escape to a handset that works.
This problem seems to be pretty widespread. Mine Pixel’s been doing this for a while now - sometimes it’ll go days without me at least noticing a reboot, other times it will happen so often as to make the phone useless. I just tried a factory reset - anyone know if there’s a permanent fix to this? It sucks when I’m in the middle of a call and then all of a sudden the phone shuts down and starts rebooting.
Hi
Just got my U12+ today. I've noticed that quite often if I unlock the phone by fingerprint, it shows the home screen but the screen is totally unresponsive. I can't click/touch anything.
It remains unresponsive, even if the screen times out (1min later) and then I reunlock.
The only way to fix it is to use the power button to switch off the screen and then it will work immediately afterwards when I unlock.
I have done multiple restarts, and 1 hard reset and it is still happening.
Any thoughts on what is causing/how to fix?
UPDATE:
I've spent quite a few hours googling and testing different setting options, and the issue seems to only occur when "Smart Display" is turned on.
If the Smart Display is on (either motion or always on) gets engaged, if I then unlock via Fingerprint, it shows the home screen, but the touch screen is totally unresponsive. It doesn't register any taps/touches (I turned on Dev options).
Is this a hardware or software issue? Anyone else experience this?
Thanks
leginag said:
Hi
Just got my U12+ today. I've noticed that quite often if I unlock the phone by fingerprint, it shows the home screen but the screen is totally unresponsive. I can't click/touch anything.
It remains unresponsive, even if the screen times out (1min later) and then I reunlock.
The only way to fix it is to use the power button to switch off the screen and then it will work immediately afterwards when I unlock.
I have done multiple restarts, and 1 hard reset and it is still happening.
Any thoughts on what is causing/how to fix?
UPDATE:
I've spent quite a few hours googling and testing different setting options, and the issue seems to only occur when "Smart Display" is turned on.
If the Smart Display is on (either motion or always on) gets engaged, if I then unlock via Fingerprint, it shows the home screen, but the touch screen is totally unresponsive. It doesn't register any taps/touches (I turned on Dev options).
Is this a hardware or software issue? Anyone else experience this?
Thanks
Click to expand...
Click to collapse
Phone model and current software build.
Are you rooted? Any root based mods, kernel, room, etc.
Hi
Thanks
U12+ running 1.21.454.3
Totally stock. Only got the phone on Saturday.
Did one hard reset and issue still there.
In usage since my last update, it is 100% related to the Smart Display. Absolutely no issues when it is turned off. When I enable Smart Display, then it starts freezing again on unlock.
Hi,
I'm having the same problem too..
I got my set on the 15/09/18, Hong Kong Set.
Mine is currently on 1.25.708.3. But prior to the update, I am already having the same problem described by leginag.
I even tried to do a factory reset but the problem still surface. It will become unresponsive after waking up after a period of screen off (not sure how many minutes).
After turning off Smart Display ( thanks leginag!) , I'm able to use it flawlessly. I was about to unlock the bootloader and flash a custom rom though..
I think this problem is quite disruptive, especially when a call comes in, or when launching the camera app through the edge sense. I can only snap using the squeeze.
Nonetheless, I hope there are other alternatives to Smart Display though..
Hi, I've been having the same issue. Thanks for looking into it hopefully it gets fixed in the next update.
شیرخدا said:
Hi, I've been having the same issue. Thanks for looking into it hopefully it gets fixed in the next update.
Click to expand...
Click to collapse
I hope it does get fixed. I reported it to HTC and they said they would forward it to their engineers. That was 2+ weeks ago, and nothing else heard back.
Best thing for you to do may be to submit a support ticket to HTC. If everyone who has the issues sends it in, this will flag it with their engineers that it is a wider problem.
Could you let us know your model/firmware?
leginag said:
I hope it does get fixed. I reported it to HTC and they said they would forward it to their engineers. That was 2+ weeks ago, and nothing else heard back.
Best thing for you to do may be to submit a support ticket to HTC. If everyone who has the issues sends it in, this will flag it with their engineers that it is a wider problem.
Could you let us know your model/firmware?
Click to expand...
Click to collapse
I have contacted HTC and am awaiting a reply. My current software version is 1.25.708.3
Thanks.
Hoping this issue is software related. So far, only people with Asia models have reported it (only 3, but at least I'm not going crazy by myself!)
ASIA HK - x2
ASIA JP - x1
Got a response from HTC, saying it is a software issue and should be fixed in next update - around mid-October.
Today, I got information about that this issue will be solve by software update.
Moreover, it is arranged on around middle of October.
Click to expand...
Click to collapse
leginag said:
Got a response from HTC, saying it is a software issue and should be fixed in next update - around mid-October.
Click to expand...
Click to collapse
Thank you for this. I just got my u12+ and thought it was faulty.
Turned off smart display.
I'm having this problem as well, Asia HK.
Curious, is anyone also having problems with TWRP? I almost always get a nonresponsive screen when fastboot booting.
Just a heads up that the 1.30 update has fixed the issue for me.
Which is a relief. Not that I was missing using Smart Display, but just feel better not having an issues with my phone
Hi there,
I am using Asia HK and have the same problem with you.
But I still didnt receive any update patch for 1.30. May I ask which area did your phone belong to?
raymondlo88 said:
Hi there,
I am using Asia HK and have the same problem with you.
But I still didnt receive any update patch for 1.30. May I ask which area did your phone belong to?
Click to expand...
Click to collapse
Asia TW and Asia JP have already received the 1.30 update (I had to manually check for it though). Hopefully HK will be soon!
leginag said:
Just a heads up that the 1.30 update has fixed the issue for me.
Which is a relief. Not that I was missing using Smart Display, but just feel better not having an issues with my phone
Click to expand...
Click to collapse
I've had this issue twice, once on 1.25 and once on 1.30 so I do not think it is fixed yet but it has been very rare for me. Only twice since the phone launched but it is very inconvenient when it happens. I could only fix mine with a reboot.
Removing my original reply as I don't believe it relates to this bug after all!
(A Factory Reset sorted out my device, incidentally)
I have a very weird issue with my HTC U11 plus:
When the screen is off (the device is asleep, not turned off), pressing the power button or using the fingerprint sensor turns it on, but there is a random delay, between 5 and 20 seconds, where the screen stays blank.
Additionaly, the Edge Sense is absolutely unreliable: there is again a delay of between 5 seconds and 35 seconds.
It has started doing that last week.
I tried factory resetting it today, but I get the same result. I have opened a ticket at HTC, but as it is out of warranty, I don't think they'll be able to help me...
Has anyone ever seen such an issue?
Did you solve this？
I have this problem too and my camera also have delay when i open.
I tried flash the stock RUU,but it's no use.?
No, unfortunately not. HTC support said they could repair it but as it was out of warranty they gave me a quote for several part replacement they might have to do, and it cost the price of a new handset (500 euros for a motherboard replacement) so in the end I went with a new handset
It's so unfortunately.?
I have the exact same issue and from the last weekish or so, and no luck fixing it or finding out what is causing it. Also tried factory reset, safe mode doesn't help. Randomly its ok at times but typically 5 seconds to wake from sleep mode. Ive done no system updates. And yes camera is affected, almost feels like CPU tied up doing something.
running android 9
software 2.20.709.2
kernel 4.4.153
It must be an APP issue causing this, does someone have the issue on a rooted device to see what's using the CPU. Once its out of sleep mode for a bit its all ok and runs normal.
---------- Post added at 02:42 PM ---------- Previous post was at 02:11 PM ----------
Hi edzilla,
Did you try another ROM, or does anyone with the HTC u11+ not have this issue and if so what ROM/stock version are you on?
I believe I was on the latest update when it happened, and that that there wasn't any update before it started happening.
ill try rooting/aftermarket rom later to confirm if its hardware.
i downgraded back to android 8 RUU and the issue is still there. i have not tried non stock rom yet but this seems like a hardware issue with the screen or CPU once its in full sleep mode. is anyone running a decent alternative rom i can try?
Anybody found a solution? Like with a different ROM? Or confirmed it is hardware?
I have the same. Came out of the blue. First it was draining the battery. That has stopped now. But since a couple weeks, huge delay when starting. Up to 25sec.
Thought it was an app. So did a hard reset, wiped everything. But even without any apps installed, still the same delay when starting from standby.
Android 9
software 2.19.401.2
kernel 4.4.153
Is it worth putting a different ROM? Don't want to waste a weekend...
So maybe better directly getting a new phone? Any thoughts?
Thank you!
ForSH-3719 said:
Anybody found a solution? Like with a different ROM? Or confirmed it is hardware?
I have the same. Came out of the blue. First it was draining the battery. That has stopped now. But since a couple weeks, huge delay when starting. Up to 25sec.
Thought it was an app. So did a hard reset, wiped everything. But even without any apps installed, still the same delay when starting from standby.
Android 9
software 2.19.401.2
kernel 4.4.153
Is it worth putting a different ROM? Don't want to waste a weekend...
So maybe better directly getting a new phone? Any thoughts?
Thank you!
Click to expand...
Click to collapse
I couldn't find a good rom to try and never found a fix for the slow wake issues.. still happens in safe mode so not an app. Most likely hardware.. gave to my daughter who can deal with the issue better than me.
jaya21 said:
I couldn't find a good rom to try and never found a fix for the slow wake issues.. still happens in safe mode so not an app. Most likely hardware.. gave to my daughter who can deal with the issue better than me.
Click to expand...
Click to collapse
Then won't spend time - served me well for 3+ years.
Will get a new phone...
Thanks a lot for letting me know.
Hi
After the December update the touch is not working
The phone freezes, but the screen works, but if I reboot, the problem goes away and returns after a short period
but if I go back to the November version, the problem goes away. Is there a solution?
This video has the same problem as mine
Doesn't happen for me, December working just as well as November in all aspects.
Beefheart said:
Doesn't happen for me, December working just as well as November in all aspects.
Click to expand...
Click to collapse
The problem I have is in the December version only. If I go back to the November version, the problem goes away
Yes, I understood your issue. I'm simply saying it doesn't apply to me and the vast majority of others.
Have you updated to December then performed a full factory reset?
Beefheart said:
Yes, I understood your issue. I'm simply saying it doesn't apply to me and the vast majority of others.
Have you updated to December then performed a full factory reset?
Click to expand...
Click to collapse
Yes, the bootloader has also been unlocked
I have the same. The screen only responds to a very firm touch time to time but then it starts working again normally
I actually noticed something similar. At certain times and sections of the panel, it doesn't register a touch. Turning off and on the display, it goes back to normal. It was a clean installation too. I'll keep observing and see if it keeps happening. Worst-case scenario, maybe it's a faulty device (the touch maybe has some issues).
ekin_strops said:
I actually noticed something similar. At certain times and sections of the panel, it doesn't register a touch. Turning off and on the display, it goes back to normal. It was a clean installation too. I'll keep observing and see if it keeps happening. Worst-case scenario, maybe it's a faulty device (the touch maybe has some issues).
Click to expand...
Click to collapse
In fact, it was a touch problem after the update also, which I did not mention, and it is pressing randomly on the keyboard
I am sure that my phone does not have any problem, but from the update
Because when I go back to the November issue, all the problems go away
I found someone who has the same problem as me and the same
Pixel 7 Pro Random Freezing - Google Pixel Community