I misplaced phone so I flagged it as lost on SAMSUNG.com website findmymobile.com Once I found it I needed to log again and it asked me at a horrible time if I wanted to - STAY SIGNED IN TO YOUR OTHER DEVICES. I wasn't thinking so hit - SIGN OUT OF ALL DEVICES. In a panic i called 1800-Samsung which told gave me the run around and then basically called me a possible con artist which I proved to them with - of purchase receipt , and told me we cannot help you try tech support which sent me back to repairs and warranty department which I was still under warranty. I finally gave up and came to see my good old friends at XDA. How do I factory reset this thing the recovery bootloader is blocked won't let me power down or go into the download mode or recovery menu. Just straight to my locked home screen (did I mention I changed the password in a panic thinking I'd never see it again and didn't want my personal TECH in anyones hands while I "found it")
-Thanks anyway
Send it into Samsung repair with a copy of the receipt.
Related
I've got a 6-ish week old XDA Exec. I think the SD card reader is stuffed, but it's beyond the point (28 days) where I can just get them to send me a new XDA (they already have once!).
What are your experiences with the process for getting O2 to fix it? I think that I have to take it into a shop where they will look at fixing it under the warranty. I assume that there's no charge associated. Does anyone know if this is the case? Are there any better, cheaper, less hassle alternatives for getting this investigated and fixed?
Thanks,
Joe
Please set your `location` on your account profile (via the top left `UserCP`) so that others at the same location can guide/advise you on your repair. Members here came from all over the world, no use telling you the repair procedure of for O2 at Antarctic when you are in the Arctic
Country amanded
OK - i've amended my profile to include that - sorry - I thought I'd already done it !!
Joe
Since your unit is a HTC device, you can try calling the HTC Europe. 08712-230-217. You will get an answering machine. Just leave your name and phone number, they will call you back within a day. Tell them your IMEI number and they will tell you the rest. I had my t-mobile Charmer for them to repair, twice. So far so good.
I've spoken to the same people - they are at Milton Keynes would you believe? No loan while away for repair though.
I needed a loan phone so I went to the Orange shop and gave it to them to deal with.
Hopefully it should be back by this weekend.
Answer
I found out that after warranty you can pop into an O2 shop and they'll send it away for you to be fixed. They will even give you a replacement phone, if they've one in stock.
Mine disappeared for about a week, and came back fixed. They'll even load the latest OS (which I am sure some of you would dread!)
Having said that, this was only possible because it was still on 12 month warranty, and they wanted a proof of purchase.
Thanks for help ...
Joe
Has anyone had any recent purchases from Expansys?
I've been reading around their reviews aren't good.
Apparently communication and customer support is bad.
Been using them for years, with no major issues.
And they do get the nice "toys" before most
They are good in general, just hope you dont have any problems.
I got one of the IMate 8502 earlier on this year for £99 and after a few days the E key stopped working then another week on the L key stopped also.
I dident want to change to a different device as they did not have anything close for the price so I asked them about replacement as the device was no longer under warranty from IMate and they said if I sent it in then it would go to replace/refund depending on stock.
Anyway lots of emails backwards and forwards and they would not do anything unless I sent in the device. So I did reluctantly and I phoned them (this was a mission in itself) and spoke to the customer services manager and asked him if they cant fix please send it back as I could still use it and I did not want a refund if they could not replace.
One week later I got a refund, no call or email when I asked them not to and after numerous emails (all with no reply) I tried calling the manager many many but he was either sick, on leave, in a meeting but never returned my calls.
So as long as your devices does not break then they are great, if you want more proof take a look at their support forum it says a lot.
dr_strangetrick said:
They are good in general, just hope you dont have any problems.
I got one of the IMate 8502 earlier on this year for £99 and after a few days the E key stopped working then another week on the L key stopped also.
I dident want to change to a different device as they did not have anything close for the price so I asked them about replacement as the device was no longer under warranty from IMate and they said if I sent it in then it would go to replace/refund depending on stock.
Anyway lots of emails backwards and forwards and they would not do anything unless I sent in the device. So I did reluctantly and I phoned them (this was a mission in itself) and spoke to the customer services manager and asked him if they cant fix please send it back as I could still use it and I did not want a refund if they could not replace.
One week later I got a refund, no call or email when I asked them not to and after numerous emails (all with no reply) I tried calling the manager many many but he was either sick, on leave, in a meeting but never returned my calls.
So as long as your devices does not break then they are great, if you want more proof take a look at their support forum it says a lot.
Click to expand...
Click to collapse
Hello.
Also bought the same phone from Expansys and had no problem.
I guess keyboard failures can be fixed by opening the phone and fixing the keyboard properly.
regards.
Hello Everyone, This is my first post here on XDA and I'm hoping you folks can help me out. I bought this S6 from a guy on Craigslist. When I got it everything was fine. I put my sim in a tested it be sure all was well. So I pull my sim out and put it away for a few days to be a birthday gift to my son. So he opens it up, puts in his sim card and goes through the setup. As soon as he was done we get this popup that the phone is locked by Rent-A-Center. Well crap, now what do I do? I bought this in good faith, paid hard-earned money for it, and now it's locked. Of course the seller is no where to be found. And there's not a Rent-A-Center within a hundred miles of me so it's UN-telling where it came from.
I did some research and ran across this thread here. I found what I thought was the latest firmware and flashed it to the phone. But I got no love as it is still locked. I also found a thread on rooting the S6 and followed that but it didn't work either. Now in no way am I a phone guru. My experience so far has been rooting my S5 by searching a thread, downloading what was linked in that thread, and following the step-by-step directions in that thread. With that said could someone help me out with this? I know it's asking a lot to post step-by-step directions and links but that would really help me out.
I should probably add that I can't get into this phone in anyway. After resetting the phone to factory and wiping the cache it then goes to setup. Immediately after setup it locks with the RAC popup and you can not go any further. I can't get to anything such as IMEI, build number, etc.
So with that said I would really appreciate any help you folks can give. I'm stuck at this point.
You're not going to bypass anything. The person you bought the phone from either stole it from Rent A Center, was delinquent on payments, or claimed that it was lost or stolen and the RAC remotely bricked the phone. Just like how people with iPhones can turn lost or stolen phones into permanent bricks regardless of what people try to do, it's the same for Android.
Your best bet is to try and contact RAC somehow and see if they're willing to provide the necessary information to bypass the lock. Otherwise, you're out of money and a phone.
Tacoo said:
You're not going to bypass anything. The person you bought the phone from either stole it from Rent A Center, was delinquent on payments, or claimed that it was lost or stolen and the RAC remotely bricked the phone. Just like how people with iPhones can turn lost or stolen phones into permanent bricks regardless of what people try to do, it's the same for Android.
Your best bet is to try and contact RAC somehow and see if they're willing to provide the necessary information to bypass the lock. Otherwise, you're out of money and a phone.
Click to expand...
Click to collapse
I appreciate your replying to my post. But none of this is a known fact. You are making an assumption. And while it could be true neither you nor I know that it is true. And if it is true then that is on the seller, not on me. What is a known fact (at least by me) is that I have a phone that I bought in good faith. It is locked and I need help.
I have found many posts and videos on the internet of S5's and other phones being unlocked. I found a post here on XDA that the author stated he had experience with this on an S6 that I linked above in my original post. I tried what he said but it did not work for me. That could be because I used the wrong files or just from my inexperience. I did send that poster a message but have not heard back from him.
So with all that said I'm still in the same position. I need help from the folks here on XDA. Anybody got any ideas? Thank you all.
medic265 said:
I appreciate your replying to my post. But none of this is a known fact. You are making an assumption. And while it could be true neither you nor I know that it is true. And if it is true then that is on the seller, not on me. What is a known fact (at least by me) is that I have a phone that I bought in good faith. It is locked and I need help.
I have found many posts and videos on the internet of S5's and other phones being unlocked. I found a post here on XDA that the author stated he had experience with this on an S6 that I linked above in my original post. I tried what he said but it did not work for me. That could be because I used the wrong files or just from my inexperience. I did send that poster a message but have not heard back from him.
So with all that said I'm still in the same position. I need help from the folks here on XDA. Anybody got any ideas? Thank you all.
Click to expand...
Click to collapse
My friend, you have to believe what @Tacoo is saying...with s6, you cannot bypass the RAC. Talking about the s5, you can only bypass it when it has kitkat and s6 is far different from s5 in terms android version and such bugs has being fixed...the only option u have now is to contact the person you bought the phone from to help you with the RAC or return the phone and get your money back. There is no way to bypass RAC in S6
success123 said:
My friend, you have to believe what @Tacoo is saying...with s6, you cannot bypass the RAC. Talking about the s5, you can only bypass it when it has kitkat and s6 is far different from s5 in terms android version and such bugs has being fixed...the only option u have now is to contact the person you bought the phone from to help you with the RAC or return the phone and get your money back. There is no way to bypass RAC in S6
Click to expand...
Click to collapse
Exactly. Android on Lollipop and Marshmallow is like what Apple did with iOS. On iOS, if you put the lockdown on your phone and it gets stolen, even if someone wipes it entirely, the phone is useless without the original owner putting in their Apple ID. Android is the same way now, along with Samsung having their own account layer on top of that.
You can restore and wipe the phone, but chances are that you're not going to bypass this without contacting RAC.
Hi,
I bought the unlock service for my sm-n920p note 5 phone. The connect my phone remotely. They make somethings then said the phone is unlocked. But my phone is not unlocked. I couldn't use my phone. Then my phone give invalid sim messages.
I couldn't reach support. Open a few tickets but nobody contact me. I reach them via chat but they said me phone is blacklisted and a lot of "mother ****er, **** off, etc". They don't give me money back.
They give guarantee theandroiddoctor_com/imei-guarantee
They said unlock will be permenant.
Please keep away this persons and send this messages to your friends.
Regards,
That stinks man
Sent from my Pixel using Tapatalk
Jesushasadroid said:
That stinks man
Sent from my Pixel using Tapatalk
Click to expand...
Click to collapse
My order number is 15288.
I can send a lot of screenshot from my unlocked phone. Why I'm so ungry for $15. I lost totaly $500 for this phone. So $15 is not important for me. I can paid another $15 for permanent unlock my phone.
If you are theandroiddoctor person, you should explain the all process. Why technician close the session after unlock process without my test result. Nobody answer me, nobody answer my support request.
All time they use bad words and their behaviour is not fair.
Regards,
umitgl said:
My order number is 15288.
I can send a lot of screenshot from my unlocked phone. Why I'm so ungry for $15. I lost totaly $500 for this phone. So $15 is not important for me. I can paid another $15 for permanent unlock my phone.
If you are theandroiddoctor person, you should explain the all process. Why technician close the session after unlock process without my test result. Nobody answer me, nobody answer my support request.
All time they use bad words and their behaviour is not fair.
Regards,
Click to expand...
Click to collapse
Because they aren't a true professional shop, they are someone that does this from their home. They don't care about whether your phone works, they only care about getting paid and they didn't do the right thing because they didn't want to pay for messing your device up because they don't have a true business like a true professional would.
That's what you get for trying to save money to get it done and trusting someone that you found on the internet instead of taking your device to a trusted and reputable professional shop, you get what you pay for, it's your own fault for being stupid enough to trust someone you found online.
You made a bad decision and now you're paying the price, get over it, move on and learn a lesson from it. Posting here isn't changing anything.
Sent from my SCH-I535 using Tapatalk
theandroiddoctor
Droidriven said:
Because they aren't a true professional shop, they are someone that does this from their home. They don't care about whether your phone works, they only care about getting paid and they didn't do the right thing because they didn't want to pay for messing your device up because they don't have a true business like a true professional would.
That's what you get for trying to save money to get it done and trusting someone that you found on the internet instead of taking your device to a trusted and reputable professional shop, you get what you pay for, it's your own fault for being stupid enough to trust someone you found online.
You made a bad decision and now you're paying the price, get over it, move on and learn a lesson from it. Posting here isn't changing anything.
Sent from my SCH-I535 using Tapatalk
Click to expand...
Click to collapse
Regarding the Note 5, the phone can be restored to factory conditions by downloading Samsung Kies. Once downloaded fire up the software, select "tools" followed by "firmware upgrade and initialisation". Then connect your phone and the software will download all the necessary files, including the latest updates. I know this because they screwed my phone's IMEI during a unlock process, probably hoping they would squeeze more money out of me for a IMEI repair. Kies solved my IMEI problem, and their unlock wasn't affected by the Kies update (their unlock worked). These are unsavoury people who had access to my computer and phone while they carried out their half a job. Hindsight is a wonderful thing....
js6281 said:
Regarding the Note 5, the phone can be restored to factory conditions by downloading Samsung Kies. Once downloaded fire up the software, select "tools" followed by "firmware upgrade and initialisation". Then connect your phone and the software will download all the necessary files, including the latest updates. I know this because they screwed my phone's IMEI during a unlock process, probably hoping they would squeeze more money out of me for a IMEI repair. Kies solved my IMEI problem, and their unlock wasn't affected by the Kies update (their unlock worked). These are unsavoury people who had access to my computer and phone while they carried out their half a job. Hindsight is a wonderful thing....
Click to expand...
Click to collapse
Deleted
Cyberbullying at it's best, STAY AWAY FROM THEM
To add to the OP's experience, here is what i had to go through:
I asked about the process to unlock a galaxy s7 and the online chat support rep sent me a Google pay link. I asked him whether they'd support Paypal and he responded with a barrage of expletives, also threatening to install active x and hack my browser. NEVER EVER USE THIS SITE FOR ANYTHING.
umitgl said:
Hi,
I bought the unlock service for my sm-n920p note 5 phone. The connect my phone remotely. They make somethings then said the phone is unlocked. But my phone is not unlocked. I couldn't use my phone. Then my phone give invalid sim messages.
I couldn't reach support. Open a few tickets but nobody contact me. I reach them via chat but they said me phone is blacklisted and a lot of "mother ****er, **** off, etc". They don't give me money back.
They give guarantee theandroiddoctor_com/imei-guarantee
They said unlock will be permenant.
Please keep away this persons and send this messages to your friends.
Regards,
Click to expand...
Click to collapse
They are racist. Disgusting human being. I had a horrible experience through their online "help" to fix my note 5 blocked on the Samsung Google Account Verification screen.
Disgusting
I am filing a racial discrimination complaint against this Sharena Johnson that sent me a gpay link and their service. What a disgusting person
GOOD NEWS
Just want to let everyone here know that the androiddoctor has been shut down by me. I contacted someone in the higher dept in shopify and i got their website shut down. They messed with the wrong person. Scammed my friend for $40 now they are done.
Here is proof
Attached are photos showing site down and me messaging them before and after.
hec2k said:
Attached are photos showing site down and me messaging them before and after.
Click to expand...
Click to collapse
Dude they're still online.
Lets report the site to google and firefox . Maybe they'll mark the site as deceptive
Report Link
so a friend who owed me some money said he had an extra phone because he just got a new one. I can confirm this because I was there when he got his new stylo 6 so not thinking much about it (aka trust) and I desperately needed a phone so i agreed. he dropped the phone off at my work the other day, its clean, no cracks, i was very happy with it. the one thing that i couldnt confirm was it was unlocked. because of my trust with this so called friend i believed him when he said he hadnt charged it cuz he didnt use it anymore.
all good...i have a charger at the house i thought. and i did, but i turn the phone on and its locked.
i go to message my buddy, no response. i call, no answer. dude literally wont contact me because idk maybe doesnt know code (like he stole it or found it) or he knows code the and the phones software is ****ed, idk. but i ordered a metro sim and am hoping they will be able to help.
did i buy a paperweight, since i guess im not geitting paid back either by my degenerate of a friend, whom im removing the title of "friend" Its a nice phone and i would like to be able to use it.
any ideas? im nervous to reset because i dont want to google lock it incase he was logged in.
and for anyone wanting to imply im the thief go learn about KARMA. LEARN ABOUT IT. VERY REAL AND ALWAYS OCCURS.
hughhmannn said:
so a friend who owed me some money said he had an extra phone because he just got a new one. I can confirm this because I was there when he got his new stylo 6 so not thinking much about it (aka trust) and I desperately needed a phone so i agreed.
Click to expand...
Click to collapse
It's not clear what phone you received also another strange thing is the phone looked in good conditions but no charger??
Another huge mistake you made is you didn't even turn the phone on in front of your "friend"?
The phone still has a Google account from the previous owner so even hard resetting it doesn't give you a working phone.
Imagine if the phone is stolen and someone just hard resets it and gets away, it doesn't work this way because Google will ask you the previous owner's login details.
In addition it looks like the phone has a screen lock so you're out of luck.
You can check online if the IMEI was blocked = stolen phone or unpaid phone rates.
Depending on your country of origin you should call the Police and report this "friend" and say he sold you a stolen phone, you believe it's stolen because the phone is locked and that guy refused to deal with you.
Lesson learned, buying second hand phones is very risky unless you know what you're doing.
Regarding Google, I sold a Google Pixel3 with hard reset and the new buyer was able to use it while a Lenovo P2 with hard reset will only allow the setup once it gets the previous owner Google credentials!
hughhmannn said:
so a friend who owed me some money said he had an extra phone because he just got a new one. I can confirm this because I was there when he got his new stylo 6 so not thinking much about it (aka trust) and I desperately needed a phone so i agreed. he dropped the phone off at my work the other day, its clean, no cracks, i was very happy with it. the one thing that i couldnt confirm was it was unlocked. because of my trust with this so called friend i believed him when he said he hadnt charged it cuz he didnt use it anymore.
all good...i have a charger at the house i thought. and i did, but i turn the phone on and its locked.
i go to message my buddy, no response. i call, no answer. dude literally wont contact me because idk maybe doesnt know code (like he stole it or found it) or he knows code the and the phones software is ****ed, idk. but i ordered a metro sim and am hoping they will be able to help.
did i buy a paperweight, since i guess im not geitting paid back either by my degenerate of a friend, whom im removing the title of "friend" Its a nice phone and i would like to be able to use it.
any ideas? im nervous to reset because i dont want to google lock it incase he was logged in.
and for anyone wanting to imply im the thief go learn about KARMA. LEARN ABOUT IT. VERY REAL AND ALWAYS OCCURS.
Click to expand...
Click to collapse
om...., well... if it don't work anyways... I'd reset it, worst case it Google locks, AND asks for screen code and Gmail, and your buddy should have that if he or she ever responds anyway