I've got a 6-ish week old XDA Exec. I think the SD card reader is stuffed, but it's beyond the point (28 days) where I can just get them to send me a new XDA (they already have once!).
What are your experiences with the process for getting O2 to fix it? I think that I have to take it into a shop where they will look at fixing it under the warranty. I assume that there's no charge associated. Does anyone know if this is the case? Are there any better, cheaper, less hassle alternatives for getting this investigated and fixed?
Thanks,
Joe
Please set your `location` on your account profile (via the top left `UserCP`) so that others at the same location can guide/advise you on your repair. Members here came from all over the world, no use telling you the repair procedure of for O2 at Antarctic when you are in the Arctic
Country amanded
OK - i've amended my profile to include that - sorry - I thought I'd already done it !!
Joe
Since your unit is a HTC device, you can try calling the HTC Europe. 08712-230-217. You will get an answering machine. Just leave your name and phone number, they will call you back within a day. Tell them your IMEI number and they will tell you the rest. I had my t-mobile Charmer for them to repair, twice. So far so good.
I've spoken to the same people - they are at Milton Keynes would you believe? No loan while away for repair though.
I needed a loan phone so I went to the Orange shop and gave it to them to deal with.
Hopefully it should be back by this weekend.
Answer
I found out that after warranty you can pop into an O2 shop and they'll send it away for you to be fixed. They will even give you a replacement phone, if they've one in stock.
Mine disappeared for about a week, and came back fixed. They'll even load the latest OS (which I am sure some of you would dread!)
Having said that, this was only possible because it was still on 12 month warranty, and they wanted a proof of purchase.
Thanks for help ...
Joe
Dear MrGreg,
I bought Roam Control back on July 31, 2012 and it worked fine for a while. Now that I have updated to a new Rom it won't accept the license. Can you please respond with a solution? I have emailed your support 4 times in the last month with no response. I have called with no response. I have sent you a PM with no response!!!!
What kind of customer service is this!!!!
I have read several threads and apparently this developer does not bother to respond to anyone's questions or problems!!
He's got your money....
Sent from my Nexus 7 using Tapatalk 2
AMoosa said:
He's got your money....
Sent from my Nexus 7 using Tapatalk 2
Click to expand...
Click to collapse
Typical answer from a Wanker Troll!!!
I have to agree. I wrote several emails regarding the application no longer working for the GNex on 4.1.1. I offered to get logs and assist in anyway possible. I received no response and now the only way to get it to work is to set it as an HTC Rooted Device. That being said. I don't mind the having to use a work around and honestly don't mind that it didn't work. I used it on an epic touch for a long time before the GNex and I feel I got my money worth. But what bothers me is I didn't even get an email back. If I would have gotten an email saying "I'm working on it" I would have been pleased. So I think that he is lacking in the customer service area.
Anybody ever get a response. i have not had a response to 5 emails asking about retrieving my license key.
There was an update to Roam Control either today or yesterday, but it doesn't look like much of anything was actually updated.
Your not alone! The support unfortunatly continues to suck. Many emails, and no answer. They seem to be aware there is a problem, and are unwilling to help. Taking money, knowing the product won't work , is considered fraud, last time I checked ??????
Emailed few weeks ago because my confirmation isn't working so I can't get into the app itself. No reply yet. Just horrible customer service.
All development which creates a unique and functional app is needed. Android needs more talented folks like the developer of this app. That said, if the developer cannot support their [paying] users, we as a community may actually be getting the short end of the stick. You do everything you know how to get in touch with them and get ignored. It's boot manager for dual booting roms from sd slots all over again. Still selling the app and getting every dollar that can be had whilst abandoning their consumer base and ignoring tueor support threads. It's unfortunate that this kind of behavior is rewarded. If I allowed my company to ignore customers who needed support I would soon find my company losing customers faster than getting new ones since people would spread the word
hi guys
i am planning to buy a new phone soon, probably a China one. i have already checked many china shops but most of them do not look like a safe place for spending a couple hundred euros, and paying with paypal is in many of them impossible.
so would you be so kind and share your expirence with chinapadmall, because i was unable to find any useful information on the internet. at a glance they look different from most of china shops and paying with paypal is also possible.
just another question: probably i am going to buy either a iocean/OU Sheng X7 or a UMI X2. which one do you think is better in term of build quality?
thank you for help
I personally would keep away from Chinese phones, generally because they tend to not have any support afterwards. I looked through this site and however designed/presented nicely, the reviews are mostly of customers asking questions about the product. They seem to respond back though so that may be a good sign (even though they're using the reviews section as a forum, which is deceiving). Sorry for not exactly answering your question, but that's just my 2cents.
Do you mean "China" or "china"?
Either way, I wouldn't want to touch any China-made products left alone spending "a couple hundred euros" for it.
first of all thanks for your reply.
i meant China of course.
you are probably right about support ,sadly not so many own those phones. actually i am buying that kind of phone, because in last half year i lost two phones (they were both stolen by somebody). now i do not want to spend much money on a new phone.
including taxes and DHL shippinig i can get a full hd phone for approximately 220€ (about 290$), and that is why i am interested in buying China phone.
i will have to think a bit and search the internet, whether it is worth buying cheap phone and hooping for best, or spend at least twice as much money for Nexus 4, Sony Xperia Z, or other flagship devices.
I've bought my goophone n2 here in chinapadmalL and pay with paypal.It's safe.
And I'm also interested in iocean X7 and a UMI X2,but the pre-order does not begin,do you know the exact date? cause I don 't want to wait a long time .
I use dx.com for my China gadget shopping. They are trustworthy and have a decent support staff as well as forums. They accept paypal. The only downside is sometimes the shipping can be slow but anything shipping from Hong Kong is generally slow. They have name brand Android phones as well.
i am also interested in buying umi x2, iocean x7, or t he jiayu g4 advenced, but the problem is also the availability, and the release dates are not actually unknown.
and about the dx.com i must agree they are trustworthy, buty normally it takes long to receive your staff, but the problem is they do not have so many phones like other sites.
I would not buy AT CHINAPADMALL
Well I tell you my experience with this damn devil store "chinapadmall.com" because bine on April 9, 2013, announced in stock the following: "Good Quality Butterfly x920e OEM Smart Phone 5.0 Inch IPS 1920 * Quad 1080 2GB RAM Android 4.1-core 1.5GHz 16GB ". I buy paypal payment 250'87 total EUR total no joke. I get the phone about ten or twelve days later does not do what is advertised is 1920 * 1080 1270 * 920 is less, plus wifi does not work and tells me what I have to do is install the rom again, as I to have to do that to a newly purchased mobile trying it yourself. Well I tell you what I say I want to return smoothly to send it to an address and how do I have to send also want a 32 gb sd Tarje tells me to pay it and send it to me. I tell you all that I leave as requested on the page and tell me you do not need it with the email is enough. I send the phone on May 10, 2013, will arrive on May 24 and did not pick right now is in the post office waiting sheizen by will. I tell the seller and he says he does not know that you sent me x2 umi on Friday May 31 but do not know the tracking number and does not know because he has not Picked to send you the package. We also speak for the char of the page and I closed this sounds fishy.
SUMMARY, DONÍ BUY INTO THAT AS A PROBLEM WITH ANY Tourist trap breaded MOBILE I ALREADY TOOK TWO MONTHS MOBILE AND LEAST 280 EUROS.
P. D. if anyone knows something I can help I'd appreciate it because paypal said to have passed the 45 days to open a dispute. Of course I have happened if I had been the purchaser bullfighting, and the effectiveness of posts that you see, well here you have this tako, well I'm sorry but I inform relief and these thieves, swindlers. Thank you.: Mad :: mad:
This is the ultimate, the CHINAPADMALL.COM geta looks to have seen that I have told you what happened in all the forums that I could and yesterday (June 5) according to their page to put a discount promotion 5-8 $ a people who speak well of chinapadmall and send the address of the forum comment to your mail to see him, this must be seen to be believed, is very strong, does that and does not answer to the 10 MESSAGES I sent in the last 3 days. see to believe. how can a person for a lost mobile lose many customers as if they read this.
You can see it chinapadmall.com/blog/summer-sale/
I bought an Umi x2 from them 5 days ago. My order is still 'in progress' and not been posted despite me paying $20 for express delivery. I'mnot happy with their service.
UMI X2 32G rom 2G ram the umi company will stop produce for 3-4 weeks.so if you bought this phone don't dream they will ship.
Sent from my SHV-E120L using Tapatalk 2
Latest scam chinapadmal.com
now you do not answer or my email or to chat, no nothing, this store chinapadmall.com is a SCAM, they're FRAUDSTERS, they send defective phones, then put them back when they stay with the phone and your money and do not respond. I would not buy ANYTHING IN CHINAPADMALL.COM
hope can help you
joder007 said:
Well I tell you my experience with this damn devil store "chinapadmall.com" because bine on April 9, 2013, announced in stock the following: "Good Quality Butterfly x920e OEM Smart Phone 5.0 Inch IPS 1920 * Quad 1080 2GB RAM Android 4.1-core 1.5GHz 16GB ". I buy paypal payment 250'87 total EUR total no joke. I get the phone about ten or twelve days later does not do what is advertised is 1920 * 1080 1270 * 920 is less, plus wifi does not work and tells me what I have to do is install the rom again, as I to have to do that to a newly purchased mobile trying it yourself. Well I tell you what I say I want to return smoothly to send it to an address and how do I have to send also want a 32 gb sd Tarje tells me to pay it and send it to me. I tell you all that I leave as requested on the page and tell me you do not need it with the email is enough. I send the phone on May 10, 2013, will arrive on May 24 and did not pick right now is in the post office waiting sheizen by will. I tell the seller and he says he does not know that you sent me x2 umi on Friday May 31 but do not know the tracking number and does not know because he has not Picked to send you the package. We also speak for the char of the page and I closed this sounds fishy.
SUMMARY, DONÍ BUY INTO THAT AS A PROBLEM WITH ANY Tourist trap breaded MOBILE I ALREADY TOOK TWO MONTHS MOBILE AND LEAST 280 EUROS.
P. D. if anyone knows something I can help I'd appreciate it because paypal said to have passed the 45 days to open a dispute. Of course I have happened if I had been the purchaser bullfighting, and the effectiveness of posts that you see, well here you have this tako, well I'm sorry but I inform relief and these thieves, swindlers. Thank you.: Mad :: mad:
This is the ultimate, the CHINAPADMALL.COM geta looks to have seen that I have told you what happened in all the forums that I could and yesterday (June 5) according to their page to put a discount promotion 5-8 $ a people who speak well of chinapadmall and send the address of the forum comment to your mail to see him, this must be seen to be believed, is very strong, does that and does not answer to the 10 MESSAGES I sent in the last 3 days. see to believe. how can a person for a lost mobile lose many customers as if they read this.
You can see it chinapadmall.com/blog/summer-sale/
Click to expand...
Click to collapse
I think i can tell you something, I think there must something made you misunderstanding, i made two orders in chinapadmall.com, they response very fast and reply my every email and live chat, maybe the email sent to your junk box? it seem the live chat time from China time 9:00~18:00, you can try to see and try again. and even over 45 days, they accept return and refund, don't worry. one of my friend experienced it. it is better you tell him your order number first, so they can confirm soon. when refund the money, you must will get a coupon as a compensation( my friend got the coupon, hope the same as you).
and by the way, if they didn't answer you, how did you sent back the phone? where you got the return address?
hope your problem will be fix soon....
Chinapadmall estafa
[email protected] said:
I think i can tell you something, I think there must something made you misunderstanding, i made two orders in chinapadmall.com, they response very fast and reply my every email and live chat, maybe the email sent to your junk box? it seem the live chat time from China time 9:00~18:00, you can try to see and try again. and even over 45 days, they accept return and refund, don't worry. one of my friend experienced it. it is better you tell him your order number first, so they can confirm soon. when refund the money, you must will get a coupon as a compensation( my friend got the coupon, hope the same as you).
and by the way, if they didn't answer you, how did you sent back the phone? where you got the return address?
hope your problem will be fix soon....
Click to expand...
Click to collapse
address gave me Jerry or so chatting calls himself. So far I have sent the phone or returned the money. On Friday Jerry said the chat today I would give the tracking number, but I ask you and I closed the conversation. No I think I have been scammed, and the address to which returned the phone was not the same that came in the package where they sent me the phone. ie they send from an address and returns go to another company and another direction, even in another city. All this is very rare and worst is that after almost 3 months I am still without my money and no mobile. SO I would not buy ANYTHING IN CHINAPADMALL. COM
I think I know where is the problem
joder007 said:
Well I tell you my experience with this damn devil store "chinapadmall.com" because bine on April 9, 2013, announced in stock the following: "Good Quality Butterfly x920e OEM Smart Phone 5.0 Inch IPS 1920 * Quad 1080 2GB RAM Android 4.1-core 1.5GHz 16GB ". I buy paypal payment 250'87 total EUR total no joke. I get the phone about ten or twelve days later does not do what is advertised is 1920 * 1080 1270 * 920 is less, plus wifi does not work and tells me what I have to do is install the rom again, as I to have to do that to a newly purchased mobile trying it yourself. Well I tell you what I say I want to return smoothly to send it to an address and how do I have to send also want a 32 gb sd Tarje tells me to pay it and send it to me. I tell you all that I leave as requested on the page and tell me you do not need it with the email is enough. I send the phone on May 10, 2013, will arrive on May 24 and did not pick right now is in the post office waiting sheizen by will. I tell the seller and he says he does not know that you sent me x2 umi on Friday May 31 but do not know the tracking number and does not know because he has not Picked to send you the package. We also speak for the char of the page and I closed this sounds fishy.
SUMMARY, DONÍ BUY INTO THAT AS A PROBLEM WITH ANY Tourist trap breaded MOBILE I ALREADY TOOK TWO MONTHS MOBILE AND LEAST 280 EUROS.
P. D. if anyone knows something I can help I'd appreciate it because paypal said to have passed the 45 days to open a dispute. Of course I have happened if I had been the purchaser bullfighting, and the effectiveness of posts that you see, well here you have this tako, well I'm sorry but I inform relief and these thieves, swindlers. Thank you.: Mad :: mad:
This is the ultimate, the CHINAPADMALL.COM geta looks to have seen that I have told you what happened in all the forums that I could and yesterday (June 5) according to their page to put a discount promotion 5-8 $ a people who speak well of chinapadmall and send the address of the forum comment to your mail to see him, this must be seen to be believed, is very strong, does that and does not answer to the 10 MESSAGES I sent in the last 3 days. see to believe. how can a person for a lost mobile lose many customers as if they read this.
You can see it chinapadmall.com/blog/summer-sale/
Click to expand...
Click to collapse
joder007 said:
address gave me Jerry or so chatting calls himself. So far I have sent the phone or returned the money. On Friday Jerry said the chat today I would give the tracking number, but I ask you and I closed the conversation. No I think I have been scammed, and the address to which returned the phone was not the same that came in the package where they sent me the phone. ie they send from an address and returns go to another company and another direction, even in another city. All this is very rare and worst is that after almost 3 months I am still without my money and no mobile. SO I would not buy ANYTHING IN CHINAPADMALL. COM
Click to expand...
Click to collapse
I think I know where is the problem, the problem is not CHINAPADMALL.COM didn't answer your questions, it seem you returned the phone to the wrong address ( wrote in the package?).
if you purchased the phone via paypal in the store, it is better you follow the refund and return rules of paypal. you should dispute in paypal and ask for return and refund, paypal will show you the address that you should send to. remember never do not send to the address wrote in package. if over 45days, it is better you contact their after service for address before you sending. as I know, many package sent from China the address wrote on package are address of POST AGENT COMPANY, not the real seller, because the agent handle all for seller, seller only need prepare the package for picking up.
i suggest you keep contact CHINAPADMALL.COM , tell him the tracking info, ask him for help for find the package. if sent to the POST AGENT, they also can have it back, but will take many times, it is possible to get your money back, CHINAPADMALL.COM wont let you lost money, as I know my friend got money back and got a coupon for compensation and he made a new order with the coupon( 8USD discount for any item).
hope can help you, and be patient you will get money back soon....
Chinapadmall estafa
good to let you know that chinapadmall scam remains the same, I have sent the phone told me, will not return my money, do not send me the phone defective or sent me to the beginning or answer emails or chat, we that happen to me, they want to keep the money and not send anything. The explanation that they're scammers and they were misled as to the mobile oem butterfly to everyone who sold him no responsibility, go to the utmost account and that's it if you want to claim something looks to China and talk to them, **** that children of ..... THIEVES, SCAMMERS, ...
PS: I should have some form of official or judicial claim a refund of my money or sending mobile. The truth is that after this experience cost me a bit to buy mobile in china and you run the risk of having a problem and that the store is a scam as chinapadmall and not do anything responsbles. Greetings friends. And now you know NOT BUY AT CHINAPADMALL.
Beware from china phones
Sent from my WT19i using xda premium
If I Have Helped You Can You Press
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THANKS BUTTON
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To support Me.
In the end chinapadmall is good 100% recomending
I can not believe it, but yesterday I received an email from chinapadmall, a person named EDDY was wondering if you had a problem to tell him, well check my case and says that reason I feel I have a lot to talk to Jerry and the General Direcctor the company so that does not happen again I will return all my money that I had never wasted my money and that would have done the same as me to tell everything in the forums, and that what happened would give me a coupon for $ 8 for my next order since now the x2 umi was saturated in reserves now, but I put the top of the list. I HAVE TO SAY THAT IS RELIABLE CHINAPADMALL. They are wrong, BUT THE FINAL ANSWER EDDY ESPECIALLY WELL 100% RECONMENDABLE, SERIOUS, RELIABLE AND FAST, but this guy Jerry is a failure not only deal with EDDY IS A CRACK, in one day I fixed it all I've been trying to solve problem in three months with Jerry. Ah this morning and had the money in my paypal account for Eddy October 1 in a few hours as promised me back all my money for a crack, I tell it to you let you know that at the end if there is attentive and reliable people chinapadmall, what I I tended happens is bad luck. CHINAPADMALL-Eddy-100% RECOMMENDED-A greeting
That's really good news
joder007 said:
I can not believe it, but yesterday I received an email from chinapadmall, a person named EDDY was wondering if you had a problem to tell him, well check my case and says that reason I feel I have a lot to talk to Jerry and the General Direcctor the company so that does not happen again I will return all my money that I had never wasted my money and that would have done the same as me to tell everything in the forums, and that what happened would give me a coupon for $ 8 for my next order since now the x2 umi was saturated in reserves now, but I put the top of the list. I HAVE TO SAY THAT IS RELIABLE CHINAPADMALL. They are wrong, BUT THE FINAL ANSWER EDDY ESPECIALLY WELL 100% RECONMENDABLE, SERIOUS, RELIABLE AND FAST, but this guy Jerry is a failure not only deal with EDDY IS A CRACK, in one day I fixed it all I've been trying to solve problem in three months with Jerry. Ah this morning and had the money in my paypal account for Eddy October 1 in a few hours as promised me back all my money for a crack, I tell it to you let you know that at the end if there is attentive and reliable people chinapadmall, what I I tended happens is bad luck. CHINAPADMALL-Eddy-100% RECOMMENDED-A greeting
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Click to collapse
:good: that's great, I told you before, they will refund your money anytime, even over 45 days after payment. chinapadmall.com are looking for long term business, not one time. reliable!!
I have no problem with china mobile. Nice power for third price of regular brands with good workshop quality. Only problem is support...
.My phone I received from om them was faulty and they have asked me to return it to them. I have done by DHL but it seems to be being held in customs in Shenzhen. Is it legal to return a phone from UK to Shenzhen? Why would customs hold it?
Perhaps it just takes some time for clearance?
dear all...
called lg for an rma.
sent phone in, it was tested, confirmed wasn't working properly.
agreed to the work that needed to be done. i was charged 168 or so.
they were going to send me a better than new refurb.
i was happy with that.
they sent the replacement phone via fedex.
was due to arrive this past friday. it didn't.
looks like fedex lost the phone.
i spoke with fedex...opened a case number.
they're looking for it.
have in certain words been told by fedex...phone is lost. we'll keep searching, but, it's lost.
advise LG to also file a claim.
spoke with LG. they filed a claim with fedex.
i figured that meant they would cancel that particular phone from my account with them and they would send a replacement.
well, that's not happening.
apparently, i've been told by LG i have to wait 2-3 weeks until the claim goes through before they can do anything.
so, now i'm without a phone for 2-3 weeks.
how inconvenient is that???
i asked LG why they couldn't send me a replacement. according to their first tier customer support - they just can't.
they HAVE to wait for this thing to play out.
no explanation as to why they can't file the claim and send me a replacement.
if fedex finds it...they send it right back to LG.
no one loses in that scenario.
does anyone out there have any advice, suggestions, or experience with this sort of thing?
i'm leaning towards to finding a corporate level email address somewhere and appealing to them in some manner.
i'm pretty bitter about the whole thing, tbh.
any advice is welcome.
----------------------------------------------------------------------------------------
tl;dr
being held hostage by LG due to fedex losing a replacement phone LG sent me.
they're telling me it'll be 2-3 wks before they'll even consider sending me a replacement.
anyone have suggestions as to who to contact at LG to get better, more thorough customer service??
cheers!
Blast them on twitter.
tebore said:
Blast them on twitter.
Click to expand...
Click to collapse
yeah...i'm not at all twittered up. or, facebooked for that matter.
although, the way i feel over the whole thing is definitely tempting me to change my outlook regarding social media.
especially if it may actually make a difference.
thanks for the advice, btw. i appreciate it.
it's seriously frustrating as hell.
tomorrow's tactic is to follow advice from another's thread on reddit. since LGs call center is based in the philippines, if you press 2 on the call in prompt for spanish...you almost always get routed to someone stateside.
not that this will have any effect on LGs policy...but, perhaps i can get someone a little more sympathetic to my plight.
after that...i'll try whatever is next on the list.
may even be social media.
don't you usually have to have a lot of followers and whatnot?
Sorry to say, but I think LG needs Fedex to verify the phone was never delivered. They might think you are running a scam to get two phones. Just a thought, and I am in no way saying you did anything wrong or that it is fair to you. I feel bad for you and hope it is settled soon.
wangdaning said:
Sorry to say, but I think LG needs Fedex to verify the phone was never delivered. They might think you are running a scam to get two phones. Just a thought, and I am in no way saying you did anything wrong or that it is fair to you. I feel bad for you and hope it is settled soon.
Click to expand...
Click to collapse
no, no...i totally get that aspect. they're putting in their due diligence.
totally get it.
however, since it was lost while with fedex and they have no tracking history of it getting beyond the point of their local warehouse everyone involved knows there was never any customer contact.
so, i had that solidly in my court.
oddly, i received an email from lg this AM saying they received my device YESTERDAY at their facility and it is about to be tested and repaired.
welllllllllll, since i was going to call anyway....
i called. again.
except this time i took the redditor's advice and called the spanish call center.
like he/she said...they speak perfect english and are located in the states.
not sure any of that had anything to do with anything...but, it's worth noting.
also, they were a LOT more pleasant to deal with.
i suppose the spanish speaking call center receives a lesser volume of calls leaving these guys a lot less jaded???
at any rate...i have a promise of a call from LG on monday or tuesday.
the plan is to send me a new device and they'll take over the issue with fedex.
as of today's call...they're hoping i'll have a new device in my hands by the end of next week.
i'm not going to hold my breath - i've had other CSRs tell me "they'll call me back."
however, the new RMA email seems to indicate that they are, in fact, making progress in moving this forward for me.
fingers crossed.
there are always more interesting things going on in these threads...but, i'll update as things move along.
thanks everyone for even bothering to read about these escapades.
xda rocks...OG evo and onward!