Database Info

An Open Letter to HTC

I propose that we contact HTC with an open letter informing them of the Microsoft decision and asking them if they had a hand in it, and if they would in fact be willing to intervene in some way to enable us to continue distributing the ROMs.
also, I suggest someone tell Microsoft of the petition; it's got over 4000 signatures but I bet they don't even know it's there.

Man, I can't help thinking this forum might do best by keeping a low profile.
If HTC, MS, OEM or Telco reps were to read some of the posts here they might be pretty horrified.
Just some samples of the things I have read...
> got the SA problem on my Hermes so I need to send it to HTC for repair.
I CID unlocked it.
How do I lock it back ?
Has anybody sent it to HTC with super-CID and "got away with it"?
> I hate to tell you this but this is what happened to me. As far as I can tell if you Super CIDed it your best bet is to send it in to be fixed. In my case I just RMAed it as a doa due to the fact that I had just got it that day.
> Just sent my x01ht in to the service center near my house. I just told them that I flashed it with their new rom and it destroyed my phone. They will get back to me in 2 weeks, hopefully.
cross my fingers I don't have to pay for the repairs
> I'd love any help in fixing it till I get the RMA from the place I got it from (Imported it to the US)
> If you don't want to spend 4 or 5 hours reading this thread and the wiki, then go and send your phone to repair under warranty or use it as a paperweight, it will save you a lot of headaches and we could spend our time with other things.
> Is there a possibility to get it going or do I take it in for repair (hopefully under warranty).
> I had my Charmer, which is CID unlocked and SIM unlocked (which I tried to SIM locked it back, and I think I did), sent to HTC in UK for a speaker (once) and a motherboard (another time) problems. They changed the thing for me without mentioning anything about the CID unlocked. I did change my ROM back to the original one though.
IMHO

True, that. CID unlocked and user-flashing is a dirty word in any carrier outside of SEA. THIS SHOULD HAVE BEEN A GOOD MESSAGE TO CARRIERS THAT LOCKED GODDAMN PDAS AND CRAPPY UNNECESSARY OPERATOR BLOATWARE ARE NOT APPRECIATED, BUT APPARENTLY THE HEADS OF DEPARTMENT ARE TOO CLUELESS TO NOTICE.

i actually dont know what microsoft will hope to achieve, i mean if the roms are taken down from this site then they will be forced underground and most likely onto torrents and or private FTPs.
either way im sure the roms will be available via other means.
all that microsoft will achieve to do is take away a resource of ideas.

just like shutting down Napster stopped all people from trading MP3s
yeah, right ;-)

[Q] Expansys Experiences?

Has anyone had any recent purchases from Expansys?
I've been reading around their reviews aren't good.
Apparently communication and customer support is bad.

Been using them for years, with no major issues.
And they do get the nice "toys" before most

They are good in general, just hope you dont have any problems.
I got one of the IMate 8502 earlier on this year for £99 and after a few days the E key stopped working then another week on the L key stopped also.
I dident want to change to a different device as they did not have anything close for the price so I asked them about replacement as the device was no longer under warranty from IMate and they said if I sent it in then it would go to replace/refund depending on stock.
Anyway lots of emails backwards and forwards and they would not do anything unless I sent in the device. So I did reluctantly and I phoned them (this was a mission in itself) and spoke to the customer services manager and asked him if they cant fix please send it back as I could still use it and I did not want a refund if they could not replace.
One week later I got a refund, no call or email when I asked them not to and after numerous emails (all with no reply) I tried calling the manager many many but he was either sick, on leave, in a meeting but never returned my calls.
So as long as your devices does not break then they are great, if you want more proof take a look at their support forum it says a lot.

dr_strangetrick said:
They are good in general, just hope you dont have any problems.
I got one of the IMate 8502 earlier on this year for £99 and after a few days the E key stopped working then another week on the L key stopped also.
I dident want to change to a different device as they did not have anything close for the price so I asked them about replacement as the device was no longer under warranty from IMate and they said if I sent it in then it would go to replace/refund depending on stock.
Anyway lots of emails backwards and forwards and they would not do anything unless I sent in the device. So I did reluctantly and I phoned them (this was a mission in itself) and spoke to the customer services manager and asked him if they cant fix please send it back as I could still use it and I did not want a refund if they could not replace.
One week later I got a refund, no call or email when I asked them not to and after numerous emails (all with no reply) I tried calling the manager many many but he was either sick, on leave, in a meeting but never returned my calls.
So as long as your devices does not break then they are great, if you want more proof take a look at their support forum it says a lot.
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Hello.
Also bought the same phone from Expansys and had no problem.
I guess keyboard failures can be fixed by opening the phone and fixing the keyboard properly.
regards.

[HELP] shopping receipt of A510

Hi all,
I sent my brikcked tab to Hongkong Service, ('coz no support in local service). They said the guarantee is based on shopping receipt, invoice or even passport is okay.
'coz I bought it from Internet vendor, nothing I have!:crying:
Is there anybody willing to help me? Please send it (shopping receipt, invoice or passport) to [email protected]
p.s. My tab is EMEA-DE version, maybe I need a German passport
Thanks in advanced!
Best Regard,
Jokerzlh

p.s Just photos are okay, i don't need the real receipt.

jokerzlh said:
p.s Just photos are okay, i don't need the real receipt.
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I would think, that even if you bought it from an internet shop, they should have e-mailed you some sort of invoice or payment received with an order number and things.
I order from internet shops all the time, and every delivered order comes with a receipt, and also an e-mail notification.
If you don't have one, you should contact the internet shop and demand it. The order should include the information about the tablet, serial number, etc.
MD

Moscow Desire said:
I would think, that even if you bought it from an internet shop, they should have e-mailed you some sort of invoice or payment received with an order number and things.
I order from internet shops all the time, and every delivered order comes with a receipt, and also an e-mail notification.
If you don't have one, you should contact the internet shop and demand it. The order should include the information about the tablet, serial number, etc.
MD
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Click to collapse
Thanks for advice.
But things go different in China. Most electronic products are made in China, then sold overseas at first. After 2-3 months or even half of an year, the products finally come to China's. Here another problem comes, we should face much more expansive price, about 30%-60% higher than abroad market.
People smuggle the products and sell them on the Internet Shop, it's illegal but most of youths like buying it, 'coz we can get the expective device early, and the price is acceptable, too.
There're no packs, guidebook, receipt, invoice, and no guarantee as well.
I can just got one tab, USB cable and charger, that's all I get from Internet vendor. (Most of Internet vendor in China are personal owned, not like Amazon)

jokerzlh said:
Thanks for advice.
But things go different in China. Most electronic products are made in China, then sold overseas at first. After 2-3 months or even half of an year, the products finally come to China's. Here another problem comes, we should face much more expansive price, about 30%-60% higher than abroad market.
People smuggle the products and sell them on the Internet Shop, it's illegal but most of youths like buying it, 'coz we can get the expective device early, and the price is acceptable, too.
There're no packs, guidebook, receipt, invoice, and no guarantee as well.
I can just got one tab, USB cable and charger, that's all I get from Internet vendor. (Most of Internet vendor in China are personal owned, not like Amazon)
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Yeah, that's what I thought. Here in Moscow, we call it the "gray" market.
I had a small issue with my 701 as well (probably for the same brick as you). It was so new to the Russian market it wasn't in the Federal database for a couple of days. But all is well, and should get it back this or next week.
Sorry I can't help you on the warranty thing. I suppose you registered it on Acer's site when you first got it and went through the setup wizard?
But as you say, they want a receipt. Not sure why, as it's clearly so new, the warranty should still be good. You will just have to argue nicely with them.
MD

Moscow Desire said:
Yeah, that's what I thought. Here in Moscow, we call it the "gray" market.
I had a small issue with my 701 as well (probably for the same brick as you). It was so new to the Russian market it wasn't in the Federal database for a couple of days. But all is well, and should get it back this or next week.
Sorry I can't help you on the warranty thing. I suppose you registered it on Acer's site when you first got it and went through the setup wizard?
But as you say, they want a receipt. Not sure why, as it's clearly so new, the warranty should still be good. You will just have to argue nicely with them.
MD
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Good news, finally my tab was fixed up! It's said that the motherboard was been changed!
Maybe I'm wrong 'coz I think just nvflash can be help!

jokerzlh said:
Good news, finally my tab was fixed up! It's said that the motherboard was been changed!
Maybe I'm wrong 'coz I think just nvflash can be help!
Click to expand...
Click to collapse
It's possible NVFlash would help, but as far as I know, Acer won't release an SBK generator for the 51x or 70x. And, it probably wouldn't help with the corrupted memory blocks. This is why they changed the mainboard. Seems it's the only thing thay can do.
Glad you got your tab fixed
MD

[Q] Need help, my phone died, HTC wants to rip me off

Hello, first of all I want to make it clear that my model is HTC One Mini (M4) and I'm posting here because I will get response faster, because m4 forums are pretty dead at the moment. My phone is three months old, so it roughly had like an year and nine months guarantee left. I had rooted my device and flashed CM11-nightly. Suddenly one morning the phone literally died in my hand with no reason at all. I have never dropped it, neither water damage it or something like that. I've tried everything to get it working again, with no luck. I've sent it to service through my carrier. They told me the phone will be sent to Germany (I guess HTC have service center there). I've waited almost a month and finally I got response. They told me that I've rooted and want me to pay 300$ for a new motherboard and I'm not gonna have any warranty left after paying. I've found few posts with almost identical problem, but people state that HTC fixed their devices for free. Here's one post for example: http://forum.xda-developers.com/showpost.php?p=52462075&postcount=13
For me this is ridiculous - it is like getting a new laptop, installing some linux distro on it, because you just don't like WIndows (HTC Sense for my example) and then get billed for faulty hardware. I really need your help folks, as this phone is on leasing and I am still paying it. I really can't afford these 300$ now and I have no guarantee that HTC's own hardware won't fault again and I will have to pay again. I really need an advice how to proceed. Should I try get my phone and try to send it to some other service center again and hoping for a miracle? Do I have any rights after hardware malfunction that I'm not responsible of, even after rooting? Yeah, I'm that desperate.
One thing I am sure of - I am never buying HTC's products again. After buying it had gaps of imperfections, had lights coming out of these gaps ( reference - http://i.imgur.com/4lXWWth.jpg ). They didn't want to swap the device. Now this.

1. Is there not an RUU you can use to back to stock?
2. Regardless of whether the forum is dead, you've still posted in the wrong place so it will get closed/moved eventually

It's HTC regarding problem, not HTC One in general. No I cannot get back to stock, because phone just can't boot as it's motherboard is dead, like I wrote in the OP.

How did the came to know u rooted ur phone!
Sent from my Galaxy Nexus using xda app-developers app

I don't know. I knew it was obvious it was a hardware failure when I've sent it and thought that they will just give me a new device.

Moved to HTC One Mini Q&A.
Devices have their own specific fora for a reason, you might get faster advice, but it may be wrong.

And again someone with cm11 flashed... i havent found a single person with this problem with a custom sense rom

LQi said:
Could you ask your carrier what exactly caused it and why the motherboard had to be replaced?
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If your gonna be charged $300 you have the right to know why and in DETAIL! I'm currently dealing with HTC with another hardware issue. And i've found them to be pretty lazy checking there phones. I've sent my phone in twice now for a faulty usb port. The first time they didn't even look at it and sent it back saying there was nothing wrong with it ...right. The point is they most likely didn't even test it and decided to put the blame on you because they can... As much as I like my phone I don't think i'd go HTC again. You want to get on to your version of trading standards.
Sent from my GT-I9000 using Xparent Green Tapatalk 2

@J0ro have a read of this mate... if it will help but http://forum.xda-developers.com/showthread.php?t=2666925

@Braddison Thanks for info.
Just recieved an email from the HTC repair centre regarding my phone repair, for my loose USB port, and I'm pissed!!!
In the email HTC has said that the loose USB port isn't covered by the warranty and they want to charge me to replace the main board?! £130!!! which I guess is near $300? Absolute bull! How can HTC charge me for USB port becoming loose after only 3 months? The phone should last the 2 years for which I am contracted! The USB/charger port should last the wear of time, or at least my contract!
Soon as I wake tomorrow I ringing them to tell them exactly this, and if they don't listen I'm going straight to Trading Standards. I'm not gonna let them cheat me on this. .....£130! £130???? seriously?!
I think this will be my first and last HTC phone EVER!

So I contacted HTC to find out why my warranty doesn't cover a faulty charger port, and they have told me because I have unlocked my bootloader my warranty won't cover a faulty charger port... I know it states this on the HTCDev site before you unlock your bootloader, but the bootloader is software while the fault on my phone is clearly hardware, and proving the phone is of poor quality build, which is something that would of occurred whether I was rooted or not. This is just an excuse to get out of repairing my poorly built HTC One mini, and proves without a doubt that HTC don't care about its consumers or the quality of the product they are selling.
I may be on a contract but I still end up paying around £400 over time to own this phone. For a device that costs this much the build quality and service should be satisfactory..
I had a heated conversation with HTC trying to explain that the fact I had unlocked my bootloader had nothing to do with the fault on my phone, but they just kept arguing that because I had unlocked the bootloader I was liable for the cost of all repairs no matter what was wrong with my £400 phone! This is just an excuse to get out of the fact that they have sold me a faulty product, and pure dis-concern for its consumers. They seem very happy to put out a poorly built device to the public and take our money.
Well I haven't given up, I won't accept that I should take responsibility for something that would of happened whether or not I had unlocked my bootloader, for which HTC shouldn't be able to take the right away for me to install custom software, as the device is my property, and as such should be able to do so.
After the heated phone call to HTC they have now got me waiting for a callback from the "HTC Escalation Team". And while I wait for that I have been in contact with "Trading Standards/Citizens Advice" here in the UK. They have told me that the responsibility lies with the seller of the phone in my case "MobilePhonesDirect.com" under the "Supply of Goods and Services Act 1982". So I contacted them and they also have denied that this is their responsibility, so I argued that they have to supply a product that meets the specification and description of what they advertise which it clearly doesn't, and as such they need to under the law "Repair, Replace like for like or Refund". I have now been passed onto their "Escalation Team", and am awaiting their response........
If I don't get anywhere with HTC or the seller, I'll be contacting "Trading Standards" once again. but in the mean time HTC have my £400 phone, which I have already been without for 2 weeks. This is all very sad and think I'll be moving back to Samsung in the near future....
Also EU laws that protect users who unlock their bootloader or root their phone, do not apply in the United Kingdom, as their laws overrule these EU rules, even though we're in the EU..... So a nice little loop hole for an uncaring company like HTC.....

Oft! Htc are completley outta order mate,yeah you've rooted but that doesn't cause a hardware fault like that...ridiculous that they are not honoring there warranty! its evident that there build quality isn't that great, thats why so many users (myself included) are noticing cracks etc . Im sorry to hear your troubles and i am seriously questioning htc as my next device also.
I thought the EU law thing woulda helped ya...obviously not, sorry man
Hope you get a decent outcome...keep us posted
cheers

I just gave up. I've payed the money, because I can't stand staying without a smartphone anymore. Anyways, I'm never ever buying HTC or recommending it to anybody.

Small update. Called HTC again today after not receiving my callback. They had no record of a callback ...lies. Then they went on to tell me now that Im not covered under warranty because I have forced my usb port... Which I didn't. I argued how they could say that had done the damage myself and they could't answer. Instead they started quoting how I'm not covered because I unlocked the bootloader... Excuses excuses.
My phone seller has been back in touch telling me they can not find anything in their copy of the warranty to cancel my warranty based on software changes...
They asked me to get a copy of the repair report from HTC, but when I asked for this from HTC they refused to send the report until I paid for my phone to be returned or repaired ...I HAVE THE RIGHT TO HAVE ACCESS TO THESE DOCUMENTS!
When I argued my right to these documents I was told to I could take them to court! WTF !?
I asked for another callback to be arranged and a copy of their warranty that says why I won't be covered. He sent me a copy over email. BUT it doesn't say anything about not being covered for unlocking my bootloader. I then checked out htcdev.com again as directed by the man at HTC and again it doesn't say anything about voiding my entire warranty only that they won't cover things like your phone overheating from changing software, which has nothing to do with the charger port......
They want me to take them to court, so be it!
Sent from my GT-I9000 using Xparent Red Tapatalk 2
---------- Post added at 04:48 PM ---------- Previous post was at 04:41 PM ----------
J0ro said:
I just gave up. I've payed the money, because I can't stand staying without a smartphone anymore. Anyways, I'm never ever buying HTC or recommending it to anybody.
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Its killing me not having my phone. Currently stuck using my old phone with gingerbread... But I won't let them cheat me! going on 3 weeks without my phone...
I know I am in the right! They hope I will give up. Never! They have enough of my money!
I am sick of dealing with their call centres reading from scripts like idiotic robots and will be writing to their HQ here in the UK.
Sent from my GT-I9000 using Xparent Red Tapatalk 2

Htc's customer service really sucks. I had to wait so long and you have to wait so long. I hate how they don't do anything about the one mini's plastic cracking. But I like sense more than anything else in android.

@RuffBuster In situations like these you need to remain calm, getting irate on the phone will do nothing to help resolve the situation. I've had a little personal experience with HTC Service Centers, HTC's warranty & my legal rights. Both with my Desire HD & One X.
The important things you need to remember are HTC are not liable. They did not sell you the goods, even HTC's own e-store is not managed by them. (http://shop.emea.htc.com/uk/p_htc_store_terms.aspx).
Your citing the wrong law, Your specific case would cite the "Sale of Goods Act 1979". As its the "good" that is concerned. - Source
Additionally Trading Standards will be unable to help, as HTC did not sell you the phone.
You need to pressure the seller that they are responsible. As its within 3 months of sale, they need to prove that the good was of satisfactory quality.
Your rights if an item is faulty
In the first six months from when you buy something, the onus is on the seller to prove it was of satisfactory quality when you received it.
If the seller simply says the problem must be due to something you've done, it's for them to prove that.
If something is not of satisfactory quality, you have a statutory right under the Sale of Goods Act, to a refund, have it replaced or repaired for free.
- Source
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Click to collapse
I had a similar issue with Phones4U and my Desire HD (faulty vibrate motor), if you cite the right law, they cannot push you about and ignore your legal rights, in the end I got a replacement from Phones4U not HTC.
If you need any help with what to say and to whom. Feel free to PM me and I can try to help.

I understand HTC are not "liable", like if you buy a bad apple you don't go to the grower, you go to the person who sold it to you. But HTC still have to provide a decent level of customer service, which they aren't, like withholding my repair report until I hand over the money. My seller needs this document before they will look further into my case.
Also still haven't received my 2nd 48 hour callback almost 3 days later, after not receiving the first one...
My phone is just over 6 months old now, but this shouldn't matter as the warranty is for 24 months, and a charger port shouldn't break before the end of the warranty from only charging and a few goes with my usb otg cable.
I am currently in contact with trading standards, htc and my phone seller to try and resolve this. Though HTC are the ones causing all the trouble...
Sent from my GT-I9000 using Xparent Skyblue Tapatalk 2

So here's what's happened...
After phoning the HTC Repair Hotline a further 3 times asking for a callback each time, and not receiving one, I complained about the fact I had been waiting almost 3 weeks to hear back from them. I was finally given a callback from a HTC supervisor from the UK who apologized about the fact they hadn't called me back and that this was their fault, and because of this they offered to repair my phone free of charge, as a gesture of good will. But only because of the long waiting times I have suffered.
This is a WARNING to everyone on here. If you unlock your bootloader, and your phone develops a fault that requires the mainboard to be replaced, you WILL NOT be covered by your warranty! Unless you are very lucky and they don't notice you have. Your risk!
Personally I won't be rooting my phone anytime soon after this, which is a real shame because i'm a flashaholic. Just to make sure my phone is working as it should, with the quality issues I have seen and experienced...
Sent from my GT-I9000 using Xparent Skyblue Tapatalk 2

RuffBuster said:
So here's what's happened...
After phoning the HTC Repair Hotline a further 3 times asking for a callback each time, and not receiving one, I complained about the fact I had been waiting almost 3 weeks to hear back from them. I was finally given a callback from a HTC supervisor from the UK who apologized about the fact they hadn't called me back and that this was their fault, and because of this they offered to repair my phone free of charge, as a gesture of good will. But only because of the long waiting times I have suffered.
This is a WARNING to everyone on here. If you unlock your bootloader, and your phone develops a fault that requires the mainboard to be replaced, you WILL NOT be covered by your warranty! Unless you are very lucky and they don't notice you have. Your risk!
Personally I won't be rooting my phone anytime soon after this, which is a real shame because i'm a flashaholic. Just to make sure my phone is working as it should, with the quality issues I have seen and experienced...
Sent from my GT-I9000 using Xparent Skyblue Tapatalk 2
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I'm glad you finally got it sorted.

So I got my phone back, I've payed for reapairs. 2 days later my volume down button stops to work, phone boots only in safe mode, nothing helps. I unlocked bootloader and rooted, but haven't switched to rom, using original one. I really don't know what to do now. I hate HTC so much, I'm gonna throw up. Any ideas?

Google Ripped me off over My Pixel device replacement

Heya, I need some advice regarding issue I'm facing right now.
I bought Google Pixel back in december, but unfortunately vibrator stopped working on 3rd week. I bought device from the carphone warehouse (London,UK). I went to them and told them about this they said me that they can only help if device is in 14 days period, after that warranty goes straight to google and you need to contact them to get it replaced.
Now here the magic happens
I called google on 3rd January regarding this, they told me to send back faulty device which i did on 7th of January. They have dispatched my new device on 19th of January but sadly because of the uneducated (not trained) support team they shipped it to wrong address. They told me that I have to wait till they get the device back, so I contacted shipping company and explained the situation to them and they returned the device to warehouse where it came from and they also have sent me the copy of all transits. Now since then my device is still stuck in same process as they have some technical glitch in their system they cant send me back my old device or neither replacement device. I'm chasing them since 4 months now but no one is helping me out. Every-time I get the same answer that our specialist are working on the issue and thank you for being patient. In march I moved to my home country ( Pixel is officially launched in my country ), now there is no way I can sue them over legal way as I'm not in same country (I guess) and I lost the device as well. I have almost hundreds of email regarding try to resolve the issue but they just don't give sh*t about customer. I have paid full amount in cash and right now I have nothing but just emails full with apologize .
Its a shame for google to unable to fix a simple shipping issue since 4 months. I have been told that all the experts are working on my case but who cares. How can they became expert if they cant fix single issue in 4 months. I have talk about this issue on multiple site but no answer from anywhere. For google it just a matter of dispatching new device to me and resolve the issue later as I have submitted my old device but no Luck.
I have been ripped off by google over my pixel device.
Its a Google USA support team who is handling my issue right now.
Any suggestion will be appreciated. If you can tag the person who can help or can rise the issue on XDATV for just a few seconds will be very very helpful.

Have you been on the phone instead of email. Explain situation to get escalated to management.

Try the Pixel user community at productforums.google.com. What have they been saying other than thanks for being patient? You need to speak to someone directly, phone or live chat would be great but I'm not sure they have it. Good luck anyway, I hope it gets resolved.