Related
I've got a 6-ish week old XDA Exec. I think the SD card reader is stuffed, but it's beyond the point (28 days) where I can just get them to send me a new XDA (they already have once!).
What are your experiences with the process for getting O2 to fix it? I think that I have to take it into a shop where they will look at fixing it under the warranty. I assume that there's no charge associated. Does anyone know if this is the case? Are there any better, cheaper, less hassle alternatives for getting this investigated and fixed?
Thanks,
Joe
Please set your `location` on your account profile (via the top left `UserCP`) so that others at the same location can guide/advise you on your repair. Members here came from all over the world, no use telling you the repair procedure of for O2 at Antarctic when you are in the Arctic
Country amanded
OK - i've amended my profile to include that - sorry - I thought I'd already done it !!
Joe
Since your unit is a HTC device, you can try calling the HTC Europe. 08712-230-217. You will get an answering machine. Just leave your name and phone number, they will call you back within a day. Tell them your IMEI number and they will tell you the rest. I had my t-mobile Charmer for them to repair, twice. So far so good.
I've spoken to the same people - they are at Milton Keynes would you believe? No loan while away for repair though.
I needed a loan phone so I went to the Orange shop and gave it to them to deal with.
Hopefully it should be back by this weekend.
Answer
I found out that after warranty you can pop into an O2 shop and they'll send it away for you to be fixed. They will even give you a replacement phone, if they've one in stock.
Mine disappeared for about a week, and came back fixed. They'll even load the latest OS (which I am sure some of you would dread!)
Having said that, this was only possible because it was still on 12 month warranty, and they wanted a proof of purchase.
Thanks for help ...
Joe
Hi all,
It's a question that's probably been asked before, but the search yields too any results to find the answer!
What I need to know is whether unlocking the HD2 will officially void its warranty? I can get a new boxed HD2 for £370 delivered from my provider, or even cheaper on fleabay if I look for locked handsets.
Is the process easily reversable? I really can't afford to have HTC say no to repair should anything happen to the device!
Also, if I buy used on ebay, is the warranty based on the serial/IMEI of the handset, i.e. I will definitely have (just under) 24 months of dedicated HTC repair?
Thanks fellow HTC lovers!
I'd like to know this myself
I too have the option of buying directly from my network which adds a bit more comfort than buying from ebay! But if I'm saying goodbye to the warranty then it's a big risk......
I think it voids the warranty. Reversal is usually as easy as unlocking it.
SMS92 said:
Hi all,
It's a question that's probably been asked before, but the search yields too any results to find the answer!
What I need to know is whether unlocking the HD2 will officially void its warranty? I can get a new boxed HD2 for £370 delivered from my provider, or even cheaper on fleabay if I look for locked handsets.
Is the process easily reversable? I really can't afford to have HTC say no to repair should anything happen to the device!
Also, if I buy used on ebay, is the warranty based on the serial/IMEI of the handset, i.e. I will definitely have (just under) 24 months of dedicated HTC repair?
Thanks fellow HTC lovers!
Click to expand...
Click to collapse
Sim unlocking your phone does not void the warranty, but cid unlock does.
The difference in buying a unlocked phone or a carrier locked phone is the Sim.
If you buy a phone on ebay, the HTC warranty will only be for the remainder of the 1 year warranty that starts when the serial # is registered to a network upon activation of the phone, unless the seller is a commercial operation providing their own warranty.
^Correct...CID unlocking will void the warranty!
Many thanks for the advice above!
I decided to go for an factory unlocked (sim free) HD2 that I managed to pick up for a (well, kinda...) reasonable price, or as reasonable as prices for these things go!
Though I haven't even got it yet - I'm already looking into the different cooked roms available, despite knowing that by many accounts the official HTC WWE rom will be stable and work well for most stuff.
I see the hackers here have developed two ways of flashing custom stuff to the HD2 - via HardSPL (allows you to flash anything) and via SSPL (which from what I can gather only allows you to flash the rom/OS, nothing else)
I've always flashed HardSPL to my older HTC devices as I've got them used without any warranty and therefore know that if anything goes wrong it's down to me (or xda's advice) to fix.
HSPL obviously makes things a lot easier to recover from and gives peace of mind, but will in this case mean voiding my warranty with HTC as it's permanent?
If I flash for example Artemis 5.0 via SSPL I assume it's reversible with a simple flash of an official HTC ROM, will flashing using it void the warranty at all?
Though I'd love to flash HSPL and just get down to business, voiding the warranty so early on on a device as expensive as this isn't really a risk I'm willing to take (just yet). I know the easiest thing for me to do would be to just ignore any custom stuff and look the other way, but it's not in my nature to do so!
Many thanks again for the advice, I see this thread has managed to make its way to the top of the Google results page for related queries, so hopefully this will help quite a few people out.
Bump!
I'm pretty sure you can undo HardSpl if you need to send your phone for warranty issues. Though this might only be a little difficult if your display is broken for example.
Ok I just got a random call from some guy from HTC, said his name was Eric but would not give a last name. He wanted to "follow up" on me saying I was unhappy about the whole S-Off/Bootloader thing. I he kept skirting the question of "Are we going to get out bootloaders unlocked or not?" He finally told me that they were waiting on Corporate to let "Them" know WHEN they would be unlocked, so I asked him to confirm that he just said at some point they would be unlocked, and he back tracked really fast and said IF they would be unlocked, and his dept. did not expect to know anything for a "month or two", but HTC was watching Twitter and Facebook and know the customers are unhappy, and they strive to make thier customers happy...yada ..yada..yada....I told him at this point a simple Yes or No would make me happy, but we all know I didn't get that either. So has anyone else got a call from "Eric" or one of his friends over at HTC? Maybe if they work together they can find thier asses from a hole in the ground!
I honestly feel bad for Eric. Low level outbound call center representative. His whole job is centered around contacting angry customers and trying to pacify their concerns without giving straight answers (which he probably doesn't even truly have).
I'm glad you didn't claim to tear him a new asshole or anything. Bottom line, let's hope the bootloaders are unlocked soon and Eric can take a breather right along with us.
Sent from my HTC Sensation 4G using XDA App
No actually I was very nice to him. I even told him I was frustrated at the situation and NOT at him and I felt bad for him too. I think it is a shame HTC has hung these poor people out to dry with no real answers for anyone. I really would hate to have his job right now.
Well that's good! Although when I worked in a call center, if the person I was taking to sounded like a cute girl, it made my job so much better
Sent from my HTC Sensation 4G using XDA App
I don't believe that they will open the bootloader
.
It's been now almost two months since the first Sensation hit the market on 19th May. We all want to believe the unconfirmed rumours (on FB, Twitter, but non on any official HTC site or document) that they will open the Bootloader, first for new handsets and then to us who have already got the unit.
The fact that there are some S-OFF unit circling around just shows that they know how to do it, but are not willing to roll it over to us.
I have lost all faith in HTC in this matter and now rely on those wonderful and talented developers to crack it.
.
Hi Chaps,
I've been having an issue with the signal on my phone, am now on my 4th Sensation..
I was on the phone to a really helpful chap at HTC and we were discussing exchanging my vodafone branded handset for an unbranded one (was never going to happen) but then I asked about rooting and unlocking the bootloader.
He went and had a chat with a colleague and came back and said that when the bootloader is unlocked, I will be able to flash the non branded firmware.
Rooting will void warranty, but flashing another firmware will be fine.
He confirmed this with another colleague, but as far as I can see, we will DEFINITELY get unlocked bootloader.
He didn't know when, but he didn't feel it would be too long to wait now!
Sorry for the off topic - though it is related...
I received a call from HTC from leaving a negative review from a survey they sent to me regarding an email I received from customer support. Basically said the same thing about the bootloader but did know about the temporary root for the Sensation. I guess that they are watching the dev. forum.
paulmor said:
.
It's been know almost two months since the first Sensation hit the market on 19th May. We all want to believe the unconfirmed rumours (on FB, Twitter, but non on any official HTC site or document) that they will open the Bootloader, first for new handsets and then to us who have already got the unit.
The fact that there are some S-OFF unit circling around just shows that they know how to do it, but are just not willing to roll it over to us.
I have lost all faith in HTC in this matter and now rely on those wonderful and talented developers to crack it.
.
Click to expand...
Click to collapse
Of course they know what to do. They knew since day one. It's their device and their bootloader. IMO the problem are the carriers. HTC knows that people are unhappy with the locked bootloader policy and that they have to give their customers what they want or else there will be consequences. But on the other hand they have to keep the carriers happy. I believe they will leak the way and let the devs do the rest
Same here! I have faith that they will figure it out. )
No not off topic really. I was just really shocked when I got the call from HTC. I really did not expect to hear from them. Like I said I felt bad for the guy, but I feel that they should at least give us a yes or no. For that I have lost alot of faith in the company.
Hmmm.... Just got this in my email.
HTC wrote: "Hi Traci! We are sticking by our decision to provide a way for our users to be able to unlock their bootloaders. We appreciate your patience and will provide an update with more information as soon as we can."
anglkitty77 said:
Hmmm.... Just got this in my email.
HTC wrote: "Hi Traci! We are sticking by our decision to provide a way for our users to be able to unlock their bootloaders. We appreciate your patience and will provide an update with more information as soon as we can."
Click to expand...
Click to collapse
Now they are just copy and pasting. I received that exact email from them a week ago.
Sent from my HTC Sensation 4G using XDA App
I received a call from a Gordon, and some girl on two seperate occasions. They are in my voicemail ...was planning to call them back.
Anyways, these were for my Mytough4g complaint, fwiw.
Towle said:
Now they are just copy and pasting. I received that exact email from them a week ago.
Sent from my HTC Sensation 4G using XDA App
Click to expand...
Click to collapse
Well at least someone else got calls and emails...was about to think my new phone had generated me a stalker! lol
paulmor said:
.
The fact that there are some S-OFF unit circling around just shows that they know how to do it, but are not willing to roll it over to us.
.
Click to expand...
Click to collapse
Really ? There's doubt in your mind that they don't know "HOW" to do it ? Ever occur to you that THEY are the ones that wrote the software for the bootloader and have every line of code for it available ? LOL
It was never a question of IF they know how to do it, it's a question of WHEN they'll decide to release the unlocked bootloader. It's politics, not technical know-how. Rest assured, they have plenty of that. LOL
NRGZ28 said:
Really ? There's doubt in your mind that they don't know "HOW" to do it ? Ever occur to you that THEY are the ones that wrote the software for the bootloader and have every line of code for it available ? LOL
It was never a question of IF they know how to do it, it's a question of WHEN they'll decide to release the unlocked bootloader. It's politics, not technical know-how. Rest assured, they have plenty of that. LOL
Click to expand...
Click to collapse
Uhhh....? I think you need to re-read his post... He said the exact same thing you just did..
Sent from my HTC Sensation 4G using XDA App
[Q] exchanging phone @ AT&T hoping to get one without 1.85; any experience with this?
Like an idiot I jumped the gun and updated to 1.85 without changing CID. I went to the store and they obviously didn't have any in stock but they would call me as soon as they got a shipment in/acquired one from another store even if it is past my 30 days.
Does anyone have any recent experience with this? Does it have an earlier version? Or will I be stuck with another 1.85 device?
1.85 hasn't been released... can't see how you'd end up with one.
So you know the risks of using a leaked ruu. Why not just wait for root for 1.85 or a official update ruu?
Nothing is wrong with your device
Why would you need to return it? If being on 1.85 is the only issue, why not wait it out? I can't see why this is a problem that would require an exchange...
If you are not experiencing any problems other than being on 1.85 I would suggest u keep the phone. There is a very good possibility you could end up with a phone that has issues like the one I have and several others have had. Not only that but u flashed it to your phone so why make the carrier pay for something u did.
Sent from my HTC One X using Tapatalk 2
meccanikal said:
Like an idiot I jumped the gun and updated to 1.85 without changing CID. I went to the store and they obviously didn't have any in stock but they would call me as soon as they got a shipment in/acquired one from another store even if it is past my 30 days.
Does anyone have any recent experience with this? Does it have an earlier version? Or will I be stuck with another 1.85 device?
Click to expand...
Click to collapse
I'm stuck on 1.85 also. The phone runs fine and I can wait for the root.
I'm just curious, what were you going to tell them to convince them to exchange your phone with 1.85 for a stock phone?
Mike
I just took mine to the AT&T store half an hour ago. Since it was finally released from customs they said it should be in stock this week. They let me hold onto the phone and said even if I have to keep it past the 30 days they'll replace it anyway. They said there's a possibility of it being in stock tomorrow, so if I replace it then, I'll let you know.
I swear this forum needs to take a harder stance on threads like these. Suggesting that you're taking the phone back for exchange because you knowingly flashed a software version that is not carrier supported is shameful. These threads should be treated like Warez posts and deleted or locked.
Come on people, these things cost money! HTC and AT&T may make a lot of money, but every time someone does something like this it cuts into their bottom line and you're just driving up costs for the rest of us.
sassafras
sassafras_ said:
I swear this forum needs to take a harder stance on threads like these. Suggesting that you're taking the phone back for exchange because you knowingly flashed a software version that is not carrier supported is shameful. These threads should be treated like Warez posts and deleted or locked.
Come on people, these things cost money! HTC and AT&T may make a lot of money, but every time someone does something like this it cuts into their bottom line and you're just driving up costs for the rest of us.
sassafras
Click to expand...
Click to collapse
My my my someone is feeling self righteous. I'm sure your message/guilt trip is going to be absorbed by the denizens of a modding forum. Friendly reminder AT&T is the one getting in the way of letting you do what you want with your device and usage of data in the first place.
sassafras_ said:
I swear this forum needs to take a harder stance on threads like these. Suggesting that you're taking the phone back for exchange because you knowingly flashed a software version that is not carrier supported is shameful. These threads should be treated like Warez posts and deleted or locked.
Come on people, these things cost money! HTC and AT&T may make a lot of money, but every time someone does something like this it cuts into their bottom line and you're just driving up costs for the rest of us.
sassafras
Click to expand...
Click to collapse
Agreed.
Sent from my HTC One X using xda premium
Zabalba said:
My my my someone is feeling self righteous. I'm sure your message/guilt trip is going to be absorbed by the denizens of a modding forum. Friendly reminder AT&T is the one getting in the way of letting you do what you want with your device and usage of data in the first place.
Click to expand...
Click to collapse
Your ad hominem attack doesn't do anything to make my point less valid. There is a difference between AT&T locking out things like data tethering (which is stupid) and HTC voiding warranties for bootloader unlocking, which is their prerogative. As an electronics manufacturer who incurs cost every time they accept a warranty return, it makes perfect sense to have a system which allows them to track who has unlocked the bootloader.
As a community of modders, I like to think that we all can accept that we are taking the warranty into our own hands when we modify the device in ways it was not intended to be used.
sassafras
I've been trying for a couple weeks to get mine swapped, both because of 1.85 and because of connection problems.. I just called a store and they said to call tomorrow (31st day since purchase) to see if they have any, and that they would be willing to work with the circumstances... But if you are swapping for no other issue I'm not sure how they'll like that.
Sent from my HTC One X using XDA
Hello, first of all I want to make it clear that my model is HTC One Mini (M4) and I'm posting here because I will get response faster, because m4 forums are pretty dead at the moment. My phone is three months old, so it roughly had like an year and nine months guarantee left. I had rooted my device and flashed CM11-nightly. Suddenly one morning the phone literally died in my hand with no reason at all. I have never dropped it, neither water damage it or something like that. I've tried everything to get it working again, with no luck. I've sent it to service through my carrier. They told me the phone will be sent to Germany (I guess HTC have service center there). I've waited almost a month and finally I got response. They told me that I've rooted and want me to pay 300$ for a new motherboard and I'm not gonna have any warranty left after paying. I've found few posts with almost identical problem, but people state that HTC fixed their devices for free. Here's one post for example: http://forum.xda-developers.com/showpost.php?p=52462075&postcount=13
For me this is ridiculous - it is like getting a new laptop, installing some linux distro on it, because you just don't like WIndows (HTC Sense for my example) and then get billed for faulty hardware. I really need your help folks, as this phone is on leasing and I am still paying it. I really can't afford these 300$ now and I have no guarantee that HTC's own hardware won't fault again and I will have to pay again. I really need an advice how to proceed. Should I try get my phone and try to send it to some other service center again and hoping for a miracle? Do I have any rights after hardware malfunction that I'm not responsible of, even after rooting? Yeah, I'm that desperate.
One thing I am sure of - I am never buying HTC's products again. After buying it had gaps of imperfections, had lights coming out of these gaps ( reference - http://i.imgur.com/4lXWWth.jpg ). They didn't want to swap the device. Now this.
1. Is there not an RUU you can use to back to stock?
2. Regardless of whether the forum is dead, you've still posted in the wrong place so it will get closed/moved eventually
It's HTC regarding problem, not HTC One in general. No I cannot get back to stock, because phone just can't boot as it's motherboard is dead, like I wrote in the OP.
How did the came to know u rooted ur phone!
Sent from my Galaxy Nexus using xda app-developers app
I don't know. I knew it was obvious it was a hardware failure when I've sent it and thought that they will just give me a new device.
Moved to HTC One Mini Q&A.
Devices have their own specific fora for a reason, you might get faster advice, but it may be wrong.
And again someone with cm11 flashed... i havent found a single person with this problem with a custom sense rom
LQi said:
Could you ask your carrier what exactly caused it and why the motherboard had to be replaced?
Click to expand...
Click to collapse
If your gonna be charged $300 you have the right to know why and in DETAIL! I'm currently dealing with HTC with another hardware issue. And i've found them to be pretty lazy checking there phones. I've sent my phone in twice now for a faulty usb port. The first time they didn't even look at it and sent it back saying there was nothing wrong with it ...right. The point is they most likely didn't even test it and decided to put the blame on you because they can... As much as I like my phone I don't think i'd go HTC again. You want to get on to your version of trading standards.
Sent from my GT-I9000 using Xparent Green Tapatalk 2
@J0ro have a read of this mate... if it will help but http://forum.xda-developers.com/showthread.php?t=2666925
@Braddison Thanks for info.
Just recieved an email from the HTC repair centre regarding my phone repair, for my loose USB port, and I'm pissed!!!
In the email HTC has said that the loose USB port isn't covered by the warranty and they want to charge me to replace the main board?! £130!!! which I guess is near $300? Absolute bull! How can HTC charge me for USB port becoming loose after only 3 months? The phone should last the 2 years for which I am contracted! The USB/charger port should last the wear of time, or at least my contract!
Soon as I wake tomorrow I ringing them to tell them exactly this, and if they don't listen I'm going straight to Trading Standards. I'm not gonna let them cheat me on this. .....£130! £130???? seriously?!
I think this will be my first and last HTC phone EVER!
So I contacted HTC to find out why my warranty doesn't cover a faulty charger port, and they have told me because I have unlocked my bootloader my warranty won't cover a faulty charger port... I know it states this on the HTCDev site before you unlock your bootloader, but the bootloader is software while the fault on my phone is clearly hardware, and proving the phone is of poor quality build, which is something that would of occurred whether I was rooted or not. This is just an excuse to get out of repairing my poorly built HTC One mini, and proves without a doubt that HTC don't care about its consumers or the quality of the product they are selling.
I may be on a contract but I still end up paying around £400 over time to own this phone. For a device that costs this much the build quality and service should be satisfactory..
I had a heated conversation with HTC trying to explain that the fact I had unlocked my bootloader had nothing to do with the fault on my phone, but they just kept arguing that because I had unlocked the bootloader I was liable for the cost of all repairs no matter what was wrong with my £400 phone! This is just an excuse to get out of the fact that they have sold me a faulty product, and pure dis-concern for its consumers. They seem very happy to put out a poorly built device to the public and take our money.
Well I haven't given up, I won't accept that I should take responsibility for something that would of happened whether or not I had unlocked my bootloader, for which HTC shouldn't be able to take the right away for me to install custom software, as the device is my property, and as such should be able to do so.
After the heated phone call to HTC they have now got me waiting for a callback from the "HTC Escalation Team". And while I wait for that I have been in contact with "Trading Standards/Citizens Advice" here in the UK. They have told me that the responsibility lies with the seller of the phone in my case "MobilePhonesDirect.com" under the "Supply of Goods and Services Act 1982". So I contacted them and they also have denied that this is their responsibility, so I argued that they have to supply a product that meets the specification and description of what they advertise which it clearly doesn't, and as such they need to under the law "Repair, Replace like for like or Refund". I have now been passed onto their "Escalation Team", and am awaiting their response........
If I don't get anywhere with HTC or the seller, I'll be contacting "Trading Standards" once again. but in the mean time HTC have my £400 phone, which I have already been without for 2 weeks. This is all very sad and think I'll be moving back to Samsung in the near future....
Also EU laws that protect users who unlock their bootloader or root their phone, do not apply in the United Kingdom, as their laws overrule these EU rules, even though we're in the EU..... So a nice little loop hole for an uncaring company like HTC.....
Oft! Htc are completley outta order mate,yeah you've rooted but that doesn't cause a hardware fault like that...ridiculous that they are not honoring there warranty! its evident that there build quality isn't that great, thats why so many users (myself included) are noticing cracks etc . Im sorry to hear your troubles and i am seriously questioning htc as my next device also.
I thought the EU law thing woulda helped ya...obviously not, sorry man
Hope you get a decent outcome...keep us posted
cheers
I just gave up. I've payed the money, because I can't stand staying without a smartphone anymore. Anyways, I'm never ever buying HTC or recommending it to anybody.
Small update. Called HTC again today after not receiving my callback. They had no record of a callback ...lies. Then they went on to tell me now that Im not covered under warranty because I have forced my usb port... Which I didn't. I argued how they could say that had done the damage myself and they could't answer. Instead they started quoting how I'm not covered because I unlocked the bootloader... Excuses excuses.
My phone seller has been back in touch telling me they can not find anything in their copy of the warranty to cancel my warranty based on software changes...
They asked me to get a copy of the repair report from HTC, but when I asked for this from HTC they refused to send the report until I paid for my phone to be returned or repaired ...I HAVE THE RIGHT TO HAVE ACCESS TO THESE DOCUMENTS!
When I argued my right to these documents I was told to I could take them to court! WTF !?
I asked for another callback to be arranged and a copy of their warranty that says why I won't be covered. He sent me a copy over email. BUT it doesn't say anything about not being covered for unlocking my bootloader. I then checked out htcdev.com again as directed by the man at HTC and again it doesn't say anything about voiding my entire warranty only that they won't cover things like your phone overheating from changing software, which has nothing to do with the charger port......
They want me to take them to court, so be it!
Sent from my GT-I9000 using Xparent Red Tapatalk 2
---------- Post added at 04:48 PM ---------- Previous post was at 04:41 PM ----------
J0ro said:
I just gave up. I've payed the money, because I can't stand staying without a smartphone anymore. Anyways, I'm never ever buying HTC or recommending it to anybody.
Click to expand...
Click to collapse
Its killing me not having my phone. Currently stuck using my old phone with gingerbread... But I won't let them cheat me! going on 3 weeks without my phone...
I know I am in the right! They hope I will give up. Never! They have enough of my money!
I am sick of dealing with their call centres reading from scripts like idiotic robots and will be writing to their HQ here in the UK.
Sent from my GT-I9000 using Xparent Red Tapatalk 2
Htc's customer service really sucks. I had to wait so long and you have to wait so long. I hate how they don't do anything about the one mini's plastic cracking. But I like sense more than anything else in android.
@RuffBuster In situations like these you need to remain calm, getting irate on the phone will do nothing to help resolve the situation. I've had a little personal experience with HTC Service Centers, HTC's warranty & my legal rights. Both with my Desire HD & One X.
The important things you need to remember are HTC are not liable. They did not sell you the goods, even HTC's own e-store is not managed by them. (http://shop.emea.htc.com/uk/p_htc_store_terms.aspx).
Your citing the wrong law, Your specific case would cite the "Sale of Goods Act 1979". As its the "good" that is concerned. - Source
Additionally Trading Standards will be unable to help, as HTC did not sell you the phone.
You need to pressure the seller that they are responsible. As its within 3 months of sale, they need to prove that the good was of satisfactory quality.
Your rights if an item is faulty
In the first six months from when you buy something, the onus is on the seller to prove it was of satisfactory quality when you received it.
If the seller simply says the problem must be due to something you've done, it's for them to prove that.
If something is not of satisfactory quality, you have a statutory right under the Sale of Goods Act, to a refund, have it replaced or repaired for free.
- Source
Click to expand...
Click to collapse
I had a similar issue with Phones4U and my Desire HD (faulty vibrate motor), if you cite the right law, they cannot push you about and ignore your legal rights, in the end I got a replacement from Phones4U not HTC.
If you need any help with what to say and to whom. Feel free to PM me and I can try to help.
I understand HTC are not "liable", like if you buy a bad apple you don't go to the grower, you go to the person who sold it to you. But HTC still have to provide a decent level of customer service, which they aren't, like withholding my repair report until I hand over the money. My seller needs this document before they will look further into my case.
Also still haven't received my 2nd 48 hour callback almost 3 days later, after not receiving the first one...
My phone is just over 6 months old now, but this shouldn't matter as the warranty is for 24 months, and a charger port shouldn't break before the end of the warranty from only charging and a few goes with my usb otg cable.
I am currently in contact with trading standards, htc and my phone seller to try and resolve this. Though HTC are the ones causing all the trouble...
Sent from my GT-I9000 using Xparent Skyblue Tapatalk 2
So here's what's happened...
After phoning the HTC Repair Hotline a further 3 times asking for a callback each time, and not receiving one, I complained about the fact I had been waiting almost 3 weeks to hear back from them. I was finally given a callback from a HTC supervisor from the UK who apologized about the fact they hadn't called me back and that this was their fault, and because of this they offered to repair my phone free of charge, as a gesture of good will. But only because of the long waiting times I have suffered.
This is a WARNING to everyone on here. If you unlock your bootloader, and your phone develops a fault that requires the mainboard to be replaced, you WILL NOT be covered by your warranty! Unless you are very lucky and they don't notice you have. Your risk!
Personally I won't be rooting my phone anytime soon after this, which is a real shame because i'm a flashaholic. Just to make sure my phone is working as it should, with the quality issues I have seen and experienced...
Sent from my GT-I9000 using Xparent Skyblue Tapatalk 2
RuffBuster said:
So here's what's happened...
After phoning the HTC Repair Hotline a further 3 times asking for a callback each time, and not receiving one, I complained about the fact I had been waiting almost 3 weeks to hear back from them. I was finally given a callback from a HTC supervisor from the UK who apologized about the fact they hadn't called me back and that this was their fault, and because of this they offered to repair my phone free of charge, as a gesture of good will. But only because of the long waiting times I have suffered.
This is a WARNING to everyone on here. If you unlock your bootloader, and your phone develops a fault that requires the mainboard to be replaced, you WILL NOT be covered by your warranty! Unless you are very lucky and they don't notice you have. Your risk!
Personally I won't be rooting my phone anytime soon after this, which is a real shame because i'm a flashaholic. Just to make sure my phone is working as it should, with the quality issues I have seen and experienced...
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I'm glad you finally got it sorted.
So I got my phone back, I've payed for reapairs. 2 days later my volume down button stops to work, phone boots only in safe mode, nothing helps. I unlocked bootloader and rooted, but haven't switched to rom, using original one. I really don't know what to do now. I hate HTC so much, I'm gonna throw up. Any ideas?