Related
I propose that we contact HTC with an open letter informing them of the Microsoft decision and asking them if they had a hand in it, and if they would in fact be willing to intervene in some way to enable us to continue distributing the ROMs.
also, I suggest someone tell Microsoft of the petition; it's got over 4000 signatures but I bet they don't even know it's there.
Man, I can't help thinking this forum might do best by keeping a low profile.
If HTC, MS, OEM or Telco reps were to read some of the posts here they might be pretty horrified.
Just some samples of the things I have read...
> got the SA problem on my Hermes so I need to send it to HTC for repair.
I CID unlocked it.
How do I lock it back ?
Has anybody sent it to HTC with super-CID and "got away with it"?
> I hate to tell you this but this is what happened to me. As far as I can tell if you Super CIDed it your best bet is to send it in to be fixed. In my case I just RMAed it as a doa due to the fact that I had just got it that day.
> Just sent my x01ht in to the service center near my house. I just told them that I flashed it with their new rom and it destroyed my phone. They will get back to me in 2 weeks, hopefully.
cross my fingers I don't have to pay for the repairs
> I'd love any help in fixing it till I get the RMA from the place I got it from (Imported it to the US)
> If you don't want to spend 4 or 5 hours reading this thread and the wiki, then go and send your phone to repair under warranty or use it as a paperweight, it will save you a lot of headaches and we could spend our time with other things.
> Is there a possibility to get it going or do I take it in for repair (hopefully under warranty).
> I had my Charmer, which is CID unlocked and SIM unlocked (which I tried to SIM locked it back, and I think I did), sent to HTC in UK for a speaker (once) and a motherboard (another time) problems. They changed the thing for me without mentioning anything about the CID unlocked. I did change my ROM back to the original one though.
IMHO
True, that. CID unlocked and user-flashing is a dirty word in any carrier outside of SEA. THIS SHOULD HAVE BEEN A GOOD MESSAGE TO CARRIERS THAT LOCKED GODDAMN PDAS AND CRAPPY UNNECESSARY OPERATOR BLOATWARE ARE NOT APPRECIATED, BUT APPARENTLY THE HEADS OF DEPARTMENT ARE TOO CLUELESS TO NOTICE.
i actually dont know what microsoft will hope to achieve, i mean if the roms are taken down from this site then they will be forced underground and most likely onto torrents and or private FTPs.
either way im sure the roms will be available via other means.
all that microsoft will achieve to do is take away a resource of ideas.
just like shutting down Napster stopped all people from trading MP3s
yeah, right ;-)
Hi, I'm unsure where to post this or if its been posted before ive searched but did not have much luck sorry.
I'm from the UK, currently my phone i got is android based but have not rooted it, ive seen what i can do if i do root it but the warranty bit is an issue for me.
I'm wondering if there is any phone on either Tmo or 3 in the UK which if you root it does not void the warranty, or if there is a 100% chance of them not being able to see it.
I'm upgrading next year and will probably be coming back to XDA for advice on what phone to get.
Rooting your phone will void the warranty but that shouldn't stop yo you can easily restore your phone to how it use to be so they won't be able to detect anything was wrong. Just follow the guides on how to back your phone up.
Ps Welcome =D
Warranty has no bearing on your statutory rights.
In the UK warranties are pretty much worthless, the law protects you much better.
Basically if you rooted, the retailer would have to show that the fault you are having was caused by the rooting.
The manufacturer has no responsibility to you, it is all with the retailer.
So say you had a £400 phone that developed a screen fault after 13 months, Tmo might try and tell you "it is out of warranty" to whic you can reply "It's a £400 phone, the screen should last more than 13 months" and quote then the relevant sale of goods act etc.
Worst case you take them to the small claims court, win and send the bailiffs in.
Please use the Q&A Forum for questions Thanks
Moving to Q&A
Thank for the answers.
Xaccers, never knew that, thanks a lot. Now I will definitely root on my next phone. Glad I asked now I know the information.
Thanks again.
Sorry for posting in the wrong forum lufc
rooting is awesome! and of course you can return it back to stock to send in >.<
xaccers said:
Warranty has no bearing on your statutory rights.
In the UK warranties are pretty much worthless, the law protects you much better.
Basically if you rooted, the retailer would have to show that the fault you are having was caused by the rooting.
The manufacturer has no responsibility to you, it is all with the retailer.
So say you had a £400 phone that developed a screen fault after 13 months, Tmo might try and tell you "it is out of warranty" to whic you can reply "It's a £400 phone, the screen should last more than 13 months" and quote then the relevant sale of goods act etc.
Worst case you take them to the small claims court, win and send the bailiffs in.
Click to expand...
Click to collapse
This is great news for me! I have been searching for this info for a while & now I will root my device without fear.
Good to see some UK based users here, there don't seem to be many in my device forum.
Happy days
So a lot of us probably have our nexus one warranty expiring soon.
Mine died last week, didn't drop it or anything, sent it in for repair with HTC and recieved a quote to do the repairs back.
my warranty for my nexus one is until jan 4th and they won't replace my phone and they wanted to charge me for the repair
£150 for the mobo and another £50 for the plastic casing.
I didn't even drop it it just stopped working and the screen wasn't cracked.
It's a refurb unit as it is i had to get it rapaired last year in the states and they did it no problem
I have a new phone now from work, but i still want the other one back so I opened up a chat with their support.
Here's what they said for your entertainment.
HTC Girl: The engineers have determined that there is illegal software on the device which has voided the warranty also the screen was cracked. This is why the repair is chargeable and a quotation has been sent.
HTC Girl: It says the device was unlocked and illegal software was put on it.
Me: no illegal software was put on it
Me: there was custom builds of software put on it
HTC Girl: If the boot loader has been opened on the device or unlocked on the device this will place the device out of warranty.
Me: they're not illegal
HTC Girl: Yes they are.
Me: according to what law?
HTC Girl: Any custom or cooked rom's are not 'illegal' but they void the warranty on the device
Me: so how are developers supposed to develop on phones?
HTC Girl: Due to changes made to the operating system, these are not warranted by HTC and we cannot be sure if any damages to the phone are caused by these changes. For example things like overclocking, NO manufacturer will support this
HTC Girl: They understand the risks involved. They are usually given the phone by company's
HTC Girl: Also they are covered by insurance
HTC Girl: As a developer you would know this.
Love how she gets fresh with me at the end, clearly she loves the power trip.
So I guess as usual, the consumer loses, the phone worked great for two years but @%&)* them if they think i'm going to pay for it to be repaired when Samsung are clearly making better phones now and even Google have got rid of them. Just so you know I don't hold anything against the support agent, she's just doing her job although her tone isn't appreciated...
Sounds like she regulated you bad. Yikes!
Seems fair to me. We all know the deal when we unlock our bootloaders. I'd be looking on the plus side - now you need a new phone just as the Galaxy Nexus is out
I get the warrenty part but illegal? Sheesh.
Sent from my Transformer TF101 using Tapatalk
If you live in the EU, Samsung can't void your warranty because of Knox accordingly to EU warranty Law 1999/44/CE.
It dictates that any object meeting certain criteria (including telephones, computers, routers etc.) being sold to a consumer inside the European Union, has to carry a warranty from the seller that the device will meet the quality that you would expect for such a device for a period of 2 years. A telephone is an example of such a device and is an object that comprises many parts, from the case to the screen to the radio, to a mini-computer, to the battery, to the software that runs it. If any of these parts stop working in those 2 years, the seller has to fix or replace them. What is more these repairs should not cost the consumer a single cent, the seller has to cover the expenses (Directive 1999/44/CE, §3). If the seller has any expenses for returning it to the manufacturer, this is not your problem as a consumer.
If your device becomes defective in the first 6 months, it is presumed that the defect was there all along, so you should not need to prove anything. If your device becomes defective after the first 6 months, but before 2 years run out, you are still covered. The difference is only that if the defect arises now, the seller can claim that the defect was caused by some action that was triggered by non-normal use of the device.
Unless the seller can prove that modifying the software, rooting your device or flashing it with some other OS or firmware was the cause for the defect, you are still covered for defects during those 2 years. A good test to see if it is the software’s fault is to flash it back with stock firmware and see if the problem persists. If it does, it is not a software-caused problem. If it is not possible to revert it stock software any more, it is also not a software-caused defect (unless you have "bricked" the phone while flashing it, un-bricking is not covered by any statutory warranty). There are very few hardware defects that are caused by software (overriding the speaker volume above the safe level could blow the speaker.
Many manufacturers of consumer devices write into their warranties a paragraph that by changing the software or “rooting” your device, you void the warranty, thats NOT legitimate.
Yes, we know.
We've been through this same thing with the TF700, where unlocking your bootloader needs to be done with the official asus tool, which then gives you a voiding prompt and registers your deviceID as unlocked.
I'm the one who stepped to the EU court about it and passed it to the media...
Send From My Samsung Galaxy Note 3 N9005 Using Tapatalk
ShadowLea said:
Yes, we know.
We've been through this same thing with the TF700, where unlocking your bootloader needs to be done with the official asus tool, which then gives you a voiding prompt and registers your deviceID as unlocked.
I'm the one who stepped to the EU court about it and passed it to the media...
Send From My Samsung Galaxy Note 3 N9005 Using Tapatalk
Click to expand...
Click to collapse
We know, and we thank you. We've read your relevant thread about this.
TheExodus said:
If you live in the EU, Samsung can't void your warranty because of Knox accordingly to EU warranty Law 1999/44/CE.
It dictates that any object meeting certain criteria (including telephones, computers, routers etc.) being sold to a consumer inside the European Union, has to carry a warranty from the seller that the device will meet the quality that you would expect for such a device for a period of 2 years. A telephone is an example of such a device and is an object that comprises many parts, from the case to the screen to the radio, to a mini-computer, to the battery, to the software that runs it. If any of these parts stop working in those 2 years, the seller has to fix or replace them. What is more these repairs should not cost the consumer a single cent, the seller has to cover the expenses (Directive 1999/44/CE, §3). If the seller has any expenses for returning it to the manufacturer, this is not your problem as a consumer.
If your device becomes defective in the first 6 months, it is presumed that the defect was there all along, so you should not need to prove anything. If your device becomes defective after the first 6 months, but before 2 years run out, you are still covered. The difference is only that if the defect arises now, the seller can claim that the defect was caused by some action that was triggered by non-normal use of the device.
Unless the seller can prove that modifying the software, rooting your device or flashing it with some other OS or firmware was the cause for the defect, you are still covered for defects during those 2 years. A good test to see if it is the software’s fault is to flash it back with stock firmware and see if the problem persists. If it does, it is not a software-caused problem. If it is not possible to revert it stock software any more, it is also not a software-caused defect (unless you have "bricked" the phone while flashing it, un-bricking is not covered by any statutory warranty). There are very few hardware defects that are caused by software (overriding the speaker volume above the safe level could blow the speaker.
Many manufacturers of consumer devices write into their warranties a paragraph that by changing the software or “rooting” your device, you void the warranty, thats NOT legitimate.
Click to expand...
Click to collapse
yop, this should be the truth, but, the real is, no-one gives warranty if you modify something of it's product. If you buy a car and modify something in it, warranty will be avoid.
only one thing you could do is to start a big class action, but, when i say big, i'm meaning BIG!
i repeat, no-one gives warranty of it's product if you change something in it, no-one
iba21 said:
yop, this should be the truth, but, the real is, no-one gives warranty if you modify something of it's product. If you buy a car and modify something in it, warranty will be avoid.
only one thing you could do is to start a big class action, but, when i say big, i'm meaning BIG!
i repeat, no-one gives warranty of it's product if you change something in it, no-one
Click to expand...
Click to collapse
Stop FUDding please. If you damage or change the hardware, yes. But software or even firmware changes don't matter: if the device stops working, it should be replaced. And there's no such thing as a class action over here. .. Other laws you know.
Sent from my GT-N7100 using xda app-developers app
iba21 said:
yop, this should be the truth, but, the real is, no-one gives warranty if you modify something of it's product. If you buy a car and modify something in it, warranty will be avoid.
only one thing you could do is to start a big class action, but, when i say big, i'm meaning BIG!
i repeat, no-one gives warranty of it's product if you change something in it, no-one
Click to expand...
Click to collapse
That's what they would lead us yo believe but not factual. Do you how many people get deterred from claiming warranty because of such statements? Software is completely different from hardware when it comes to warranty. I myself have phones replaced even though rooted. I'm sending another one for repairs.
Yrcimim said:
Stop FUDding please. If you damage or change the hardware, yes. But software or even firmware changes don't matter: if the device stops working, it should be replaced. And there's no such thing as a class action over here. .. Other laws you know.
Sent from my GT-N7100 using xda app-developers app
Click to expand...
Click to collapse
riz157 said:
That's what they would lead us yo believe but not factual. Do you how many people get deterred from claiming warranty because of such statements? Software is completely different from hardware when it comes to warranty. I myself have phones replaced even though rooted. I'm sending another one for repairs.
Click to expand...
Click to collapse
Well, i'm not defending samsung, i'm pro modding, as you can see in my signature
The only thing is, if you unlock the phone you can have problems with warranty.. is it legal? Well, suppouse it's unlegal, you have a damage phone, you send it to samsung, it doesen't fix the for free, what will you do?
Justice and real life are not synonymous
iba21 said:
Well, i'm not defending samsung, i'm pro modding, as you can see in my signature
The only thing is, if you unlock the phone you can have problems with warranty.. is it legal? Well, suppouse it's unlegal, you have a damage phone, you send it to samsung, it doesen't fix the for free, what will you do?
Justice and real life are not synonymous
Click to expand...
Click to collapse
Under EU law, your contract is with the seller, so you send the phone to them, not Samsung. If they then send it to Samsung who say "sorry, warranty void" the seller's still on the hook for repairing or replacing.
Obviously this means buying direct from Samsung is a bad idea It's best to buy from someone who's fairly good with returns (ie direct from Amazon rather than from some Amazon Marketplace seller you never heard of, even if they are £20 cheaper…)
Tiny Clanger said:
Under EU law, your contract is with the seller, so you send the phone to them, not Samsung. If they then send it to Samsung who say "sorry, warranty void" the seller's still on the hook for repairing or replacing.
Obviously this means buying direct from Samsung is a bad idea It's best to buy from someone who's fairly good with returns (ie direct from Amazon rather than from some Amazon Marketplace seller you never heard of, even if they are £20 cheaper…)
Click to expand...
Click to collapse
well, this is absolutely correct :good::good:
iba21 said:
i repeat, no-one gives warranty of it's product if you change something in it, no-one
Click to expand...
Click to collapse
Well, no.
have a computer and Install linux. Say your CD Drive or whatever gets damaged, NO ONE will say: "you have modified the system on your Computer, so you dont get a warranty repair"...
TheExodus said:
Many manufacturers of consumer devices write into their warranties a paragraph that by changing the software or “rooting” your device, you void the warranty, thats NOT legitimate.
Click to expand...
Click to collapse
a Manufaturer May do this since the Manucaturer Warranty is optional and has nothing to do with the warranty of the seller.
Tiny Clanger said:
Under EU law, your contract is with the seller, so you send the phone to them, not Samsung. If they then send it to Samsung who say "sorry, warranty void" the seller's still on the hook for repairing or replacing.
Obviously this means buying direct from Samsung is a bad idea It's best to buy from someone who's fairly good with returns (ie direct from Amazon rather than from some Amazon Marketplace seller you never heard of, even if they are £20 cheaper…)
Click to expand...
Click to collapse
Well, even IF you buy it from Samsung, the EU seller warranty (I'm grateful Germany has 2 seperate words for those) isnt Affected by EULAs and whatnot. even if they say they wont repair it for the manufacturer warranty, you still have the option to say they're also the seller, so the seller warranty applies...
orbitech said:
We know, and we thank you. We've read your relevant thread about this.
Click to expand...
Click to collapse
I see what you did there and me like it. Talk about killing someone with his own medicine
If you read the warranty card...according to Sammy ...anything you do, even an app install, would void the warranty. check teh small print. That's why we have EU directives. Also, bad experience, we lately had a Toshiba Quismo refused to warranty repair because we downgraded to WIN7...Sammy still has 5 star CS compared to others
even an app install???
can you quote me that?
OMG then the US practically has no warranty for Samsung SMartphones at all...
... accordingly to EU warranty Law 1999/44/CE.
This is not a EU law but a Directive 1999/44/CE from EU and a Directive is not a Law.
Like You see here at step [1]:
http://forum.xda-developers.com/showthread.php?t=1998801
I quote:
[1] EU member states must have by now imported the Directive 1999/44/CE into their national laws. So you should quote also your local law on that topic.
To see if You have on Your Country National Laws about see here:
http://eur-lex.europa.eu/LexUriServ/LexUriServ.do?uri=CELEX:71999L0044:EN:NOT
Click on Your Country.
My1xT said:
Well, no.
have a computer and Install linux. Say your CD Drive or whatever gets damaged, NO ONE will say: "you have modified the system on your Computer, so you dont get a warranty repair"...
Click to expand...
Click to collapse
man, pc is not an EMBEDDED hardware.. pc has singolar warranty for each pcb/cpu
try to install a modded firmware of a new graphic card, try to brake it, and send the graphic card to the manufacture, try, and see if it will ben repaired even if YOU BROKE THE FIRMWARE BY A MODEDD ONE.. try :good:
try to broke the bios/efi of the motherboard of pc
or the firmware of the hdd/ssd
try to overclock rams over its max voltage
try
overclocking can damage the hardware itself, of course it's NOT keeping the warranty.
but why can android be not as modular in the sme fashion every part has it's own firmware and changing from Stock android to Cyano or whatnot should be seen as a similar process as changing from Windows to Ubuntu or whatnot...
My experience from sending a rooted Note 2 back to Samsung (I forgot to unroot it lol) was that they completely refused to do anything with it despite me asking nicely and then not so nicely!
When I unrooted it properly and sent it back, they fixed it without a quibble, thank god their records were crap!
I don't think I'll touch my Note 3 until all traces can be hidden from Samsung.
oalex said:
I see what you did there and me like it. Talk about killing someone with his own medicine
Click to expand...
Click to collapse
Her, mate.
Also, I did not make a thread because I might as well make one in every bloody device specific forum, as people here never use the search function when it is required anyway.
Plus it doesn't apply if you use a Carrier-bound phone. They have their own insurance, and you still have to pay the 192 euro 'research costs'.
I've stopped pointing out things. I spend almost a month pre-release telling everyone that the Region Lock was software-based and nobody believed me. Might as well not, as people don't listen anyway.
ShadowLea said:
Her, mate.
Also, I did not make a thread because I might as well make one in every bloody device specific forum, as people here never use the search function when it is required anyway.
Plus it doesn't apply if you use a Carrier-bound phone. They have their own insurance, and you still have to pay the 192 euro 'research costs'.
I've stopped pointing out things. I spend almost a month pre-release telling everyone that the Region Lock was software-based and nobody believed me. Might as well not, as people don't listen anyway.
Click to expand...
Click to collapse
And you think I care about all what you just wrote to me why?
Apart from the "her, mate" part, didn't you want to write the rest to someone else?
oalex said:
And you think I care about all what you just wrote to me why?
Apart from the "her, mate" part, didn't you want to write the rest to someone else?
Click to expand...
Click to collapse
I did, but for some reason the Multi-quote option didn't stick.
I also can't edit, and the search function also gives a blank page. Server seems to be having a fit again.
Hello, first of all I want to make it clear that my model is HTC One Mini (M4) and I'm posting here because I will get response faster, because m4 forums are pretty dead at the moment. My phone is three months old, so it roughly had like an year and nine months guarantee left. I had rooted my device and flashed CM11-nightly. Suddenly one morning the phone literally died in my hand with no reason at all. I have never dropped it, neither water damage it or something like that. I've tried everything to get it working again, with no luck. I've sent it to service through my carrier. They told me the phone will be sent to Germany (I guess HTC have service center there). I've waited almost a month and finally I got response. They told me that I've rooted and want me to pay 300$ for a new motherboard and I'm not gonna have any warranty left after paying. I've found few posts with almost identical problem, but people state that HTC fixed their devices for free. Here's one post for example: http://forum.xda-developers.com/showpost.php?p=52462075&postcount=13
For me this is ridiculous - it is like getting a new laptop, installing some linux distro on it, because you just don't like WIndows (HTC Sense for my example) and then get billed for faulty hardware. I really need your help folks, as this phone is on leasing and I am still paying it. I really can't afford these 300$ now and I have no guarantee that HTC's own hardware won't fault again and I will have to pay again. I really need an advice how to proceed. Should I try get my phone and try to send it to some other service center again and hoping for a miracle? Do I have any rights after hardware malfunction that I'm not responsible of, even after rooting? Yeah, I'm that desperate.
One thing I am sure of - I am never buying HTC's products again. After buying it had gaps of imperfections, had lights coming out of these gaps ( reference - http://i.imgur.com/4lXWWth.jpg ). They didn't want to swap the device. Now this.
1. Is there not an RUU you can use to back to stock?
2. Regardless of whether the forum is dead, you've still posted in the wrong place so it will get closed/moved eventually
It's HTC regarding problem, not HTC One in general. No I cannot get back to stock, because phone just can't boot as it's motherboard is dead, like I wrote in the OP.
How did the came to know u rooted ur phone!
Sent from my Galaxy Nexus using xda app-developers app
I don't know. I knew it was obvious it was a hardware failure when I've sent it and thought that they will just give me a new device.
Moved to HTC One Mini Q&A.
Devices have their own specific fora for a reason, you might get faster advice, but it may be wrong.
And again someone with cm11 flashed... i havent found a single person with this problem with a custom sense rom
LQi said:
Could you ask your carrier what exactly caused it and why the motherboard had to be replaced?
Click to expand...
Click to collapse
If your gonna be charged $300 you have the right to know why and in DETAIL! I'm currently dealing with HTC with another hardware issue. And i've found them to be pretty lazy checking there phones. I've sent my phone in twice now for a faulty usb port. The first time they didn't even look at it and sent it back saying there was nothing wrong with it ...right. The point is they most likely didn't even test it and decided to put the blame on you because they can... As much as I like my phone I don't think i'd go HTC again. You want to get on to your version of trading standards.
Sent from my GT-I9000 using Xparent Green Tapatalk 2
@J0ro have a read of this mate... if it will help but http://forum.xda-developers.com/showthread.php?t=2666925
@Braddison Thanks for info.
Just recieved an email from the HTC repair centre regarding my phone repair, for my loose USB port, and I'm pissed!!!
In the email HTC has said that the loose USB port isn't covered by the warranty and they want to charge me to replace the main board?! £130!!! which I guess is near $300? Absolute bull! How can HTC charge me for USB port becoming loose after only 3 months? The phone should last the 2 years for which I am contracted! The USB/charger port should last the wear of time, or at least my contract!
Soon as I wake tomorrow I ringing them to tell them exactly this, and if they don't listen I'm going straight to Trading Standards. I'm not gonna let them cheat me on this. .....£130! £130???? seriously?!
I think this will be my first and last HTC phone EVER!
So I contacted HTC to find out why my warranty doesn't cover a faulty charger port, and they have told me because I have unlocked my bootloader my warranty won't cover a faulty charger port... I know it states this on the HTCDev site before you unlock your bootloader, but the bootloader is software while the fault on my phone is clearly hardware, and proving the phone is of poor quality build, which is something that would of occurred whether I was rooted or not. This is just an excuse to get out of repairing my poorly built HTC One mini, and proves without a doubt that HTC don't care about its consumers or the quality of the product they are selling.
I may be on a contract but I still end up paying around £400 over time to own this phone. For a device that costs this much the build quality and service should be satisfactory..
I had a heated conversation with HTC trying to explain that the fact I had unlocked my bootloader had nothing to do with the fault on my phone, but they just kept arguing that because I had unlocked the bootloader I was liable for the cost of all repairs no matter what was wrong with my £400 phone! This is just an excuse to get out of the fact that they have sold me a faulty product, and pure dis-concern for its consumers. They seem very happy to put out a poorly built device to the public and take our money.
Well I haven't given up, I won't accept that I should take responsibility for something that would of happened whether or not I had unlocked my bootloader, for which HTC shouldn't be able to take the right away for me to install custom software, as the device is my property, and as such should be able to do so.
After the heated phone call to HTC they have now got me waiting for a callback from the "HTC Escalation Team". And while I wait for that I have been in contact with "Trading Standards/Citizens Advice" here in the UK. They have told me that the responsibility lies with the seller of the phone in my case "MobilePhonesDirect.com" under the "Supply of Goods and Services Act 1982". So I contacted them and they also have denied that this is their responsibility, so I argued that they have to supply a product that meets the specification and description of what they advertise which it clearly doesn't, and as such they need to under the law "Repair, Replace like for like or Refund". I have now been passed onto their "Escalation Team", and am awaiting their response........
If I don't get anywhere with HTC or the seller, I'll be contacting "Trading Standards" once again. but in the mean time HTC have my £400 phone, which I have already been without for 2 weeks. This is all very sad and think I'll be moving back to Samsung in the near future....
Also EU laws that protect users who unlock their bootloader or root their phone, do not apply in the United Kingdom, as their laws overrule these EU rules, even though we're in the EU..... So a nice little loop hole for an uncaring company like HTC.....
Oft! Htc are completley outta order mate,yeah you've rooted but that doesn't cause a hardware fault like that...ridiculous that they are not honoring there warranty! its evident that there build quality isn't that great, thats why so many users (myself included) are noticing cracks etc . Im sorry to hear your troubles and i am seriously questioning htc as my next device also.
I thought the EU law thing woulda helped ya...obviously not, sorry man
Hope you get a decent outcome...keep us posted
cheers
I just gave up. I've payed the money, because I can't stand staying without a smartphone anymore. Anyways, I'm never ever buying HTC or recommending it to anybody.
Small update. Called HTC again today after not receiving my callback. They had no record of a callback ...lies. Then they went on to tell me now that Im not covered under warranty because I have forced my usb port... Which I didn't. I argued how they could say that had done the damage myself and they could't answer. Instead they started quoting how I'm not covered because I unlocked the bootloader... Excuses excuses.
My phone seller has been back in touch telling me they can not find anything in their copy of the warranty to cancel my warranty based on software changes...
They asked me to get a copy of the repair report from HTC, but when I asked for this from HTC they refused to send the report until I paid for my phone to be returned or repaired ...I HAVE THE RIGHT TO HAVE ACCESS TO THESE DOCUMENTS!
When I argued my right to these documents I was told to I could take them to court! WTF !?
I asked for another callback to be arranged and a copy of their warranty that says why I won't be covered. He sent me a copy over email. BUT it doesn't say anything about not being covered for unlocking my bootloader. I then checked out htcdev.com again as directed by the man at HTC and again it doesn't say anything about voiding my entire warranty only that they won't cover things like your phone overheating from changing software, which has nothing to do with the charger port......
They want me to take them to court, so be it!
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---------- Post added at 04:48 PM ---------- Previous post was at 04:41 PM ----------
J0ro said:
I just gave up. I've payed the money, because I can't stand staying without a smartphone anymore. Anyways, I'm never ever buying HTC or recommending it to anybody.
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Its killing me not having my phone. Currently stuck using my old phone with gingerbread... But I won't let them cheat me! going on 3 weeks without my phone...
I know I am in the right! They hope I will give up. Never! They have enough of my money!
I am sick of dealing with their call centres reading from scripts like idiotic robots and will be writing to their HQ here in the UK.
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Htc's customer service really sucks. I had to wait so long and you have to wait so long. I hate how they don't do anything about the one mini's plastic cracking. But I like sense more than anything else in android.
@RuffBuster In situations like these you need to remain calm, getting irate on the phone will do nothing to help resolve the situation. I've had a little personal experience with HTC Service Centers, HTC's warranty & my legal rights. Both with my Desire HD & One X.
The important things you need to remember are HTC are not liable. They did not sell you the goods, even HTC's own e-store is not managed by them. (http://shop.emea.htc.com/uk/p_htc_store_terms.aspx).
Your citing the wrong law, Your specific case would cite the "Sale of Goods Act 1979". As its the "good" that is concerned. - Source
Additionally Trading Standards will be unable to help, as HTC did not sell you the phone.
You need to pressure the seller that they are responsible. As its within 3 months of sale, they need to prove that the good was of satisfactory quality.
Your rights if an item is faulty
In the first six months from when you buy something, the onus is on the seller to prove it was of satisfactory quality when you received it.
If the seller simply says the problem must be due to something you've done, it's for them to prove that.
If something is not of satisfactory quality, you have a statutory right under the Sale of Goods Act, to a refund, have it replaced or repaired for free.
- Source
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I had a similar issue with Phones4U and my Desire HD (faulty vibrate motor), if you cite the right law, they cannot push you about and ignore your legal rights, in the end I got a replacement from Phones4U not HTC.
If you need any help with what to say and to whom. Feel free to PM me and I can try to help.
I understand HTC are not "liable", like if you buy a bad apple you don't go to the grower, you go to the person who sold it to you. But HTC still have to provide a decent level of customer service, which they aren't, like withholding my repair report until I hand over the money. My seller needs this document before they will look further into my case.
Also still haven't received my 2nd 48 hour callback almost 3 days later, after not receiving the first one...
My phone is just over 6 months old now, but this shouldn't matter as the warranty is for 24 months, and a charger port shouldn't break before the end of the warranty from only charging and a few goes with my usb otg cable.
I am currently in contact with trading standards, htc and my phone seller to try and resolve this. Though HTC are the ones causing all the trouble...
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So here's what's happened...
After phoning the HTC Repair Hotline a further 3 times asking for a callback each time, and not receiving one, I complained about the fact I had been waiting almost 3 weeks to hear back from them. I was finally given a callback from a HTC supervisor from the UK who apologized about the fact they hadn't called me back and that this was their fault, and because of this they offered to repair my phone free of charge, as a gesture of good will. But only because of the long waiting times I have suffered.
This is a WARNING to everyone on here. If you unlock your bootloader, and your phone develops a fault that requires the mainboard to be replaced, you WILL NOT be covered by your warranty! Unless you are very lucky and they don't notice you have. Your risk!
Personally I won't be rooting my phone anytime soon after this, which is a real shame because i'm a flashaholic. Just to make sure my phone is working as it should, with the quality issues I have seen and experienced...
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RuffBuster said:
So here's what's happened...
After phoning the HTC Repair Hotline a further 3 times asking for a callback each time, and not receiving one, I complained about the fact I had been waiting almost 3 weeks to hear back from them. I was finally given a callback from a HTC supervisor from the UK who apologized about the fact they hadn't called me back and that this was their fault, and because of this they offered to repair my phone free of charge, as a gesture of good will. But only because of the long waiting times I have suffered.
This is a WARNING to everyone on here. If you unlock your bootloader, and your phone develops a fault that requires the mainboard to be replaced, you WILL NOT be covered by your warranty! Unless you are very lucky and they don't notice you have. Your risk!
Personally I won't be rooting my phone anytime soon after this, which is a real shame because i'm a flashaholic. Just to make sure my phone is working as it should, with the quality issues I have seen and experienced...
Sent from my GT-I9000 using Xparent Skyblue Tapatalk 2
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I'm glad you finally got it sorted.
So I got my phone back, I've payed for reapairs. 2 days later my volume down button stops to work, phone boots only in safe mode, nothing helps. I unlocked bootloader and rooted, but haven't switched to rom, using original one. I really don't know what to do now. I hate HTC so much, I'm gonna throw up. Any ideas?