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Hi all,
It's a question that's probably been asked before, but the search yields too any results to find the answer!
What I need to know is whether unlocking the HD2 will officially void its warranty? I can get a new boxed HD2 for £370 delivered from my provider, or even cheaper on fleabay if I look for locked handsets.
Is the process easily reversable? I really can't afford to have HTC say no to repair should anything happen to the device!
Also, if I buy used on ebay, is the warranty based on the serial/IMEI of the handset, i.e. I will definitely have (just under) 24 months of dedicated HTC repair?
Thanks fellow HTC lovers!
I'd like to know this myself
I too have the option of buying directly from my network which adds a bit more comfort than buying from ebay! But if I'm saying goodbye to the warranty then it's a big risk......
I think it voids the warranty. Reversal is usually as easy as unlocking it.
SMS92 said:
Hi all,
It's a question that's probably been asked before, but the search yields too any results to find the answer!
What I need to know is whether unlocking the HD2 will officially void its warranty? I can get a new boxed HD2 for £370 delivered from my provider, or even cheaper on fleabay if I look for locked handsets.
Is the process easily reversable? I really can't afford to have HTC say no to repair should anything happen to the device!
Also, if I buy used on ebay, is the warranty based on the serial/IMEI of the handset, i.e. I will definitely have (just under) 24 months of dedicated HTC repair?
Thanks fellow HTC lovers!
Click to expand...
Click to collapse
Sim unlocking your phone does not void the warranty, but cid unlock does.
The difference in buying a unlocked phone or a carrier locked phone is the Sim.
If you buy a phone on ebay, the HTC warranty will only be for the remainder of the 1 year warranty that starts when the serial # is registered to a network upon activation of the phone, unless the seller is a commercial operation providing their own warranty.
^Correct...CID unlocking will void the warranty!
Many thanks for the advice above!
I decided to go for an factory unlocked (sim free) HD2 that I managed to pick up for a (well, kinda...) reasonable price, or as reasonable as prices for these things go!
Though I haven't even got it yet - I'm already looking into the different cooked roms available, despite knowing that by many accounts the official HTC WWE rom will be stable and work well for most stuff.
I see the hackers here have developed two ways of flashing custom stuff to the HD2 - via HardSPL (allows you to flash anything) and via SSPL (which from what I can gather only allows you to flash the rom/OS, nothing else)
I've always flashed HardSPL to my older HTC devices as I've got them used without any warranty and therefore know that if anything goes wrong it's down to me (or xda's advice) to fix.
HSPL obviously makes things a lot easier to recover from and gives peace of mind, but will in this case mean voiding my warranty with HTC as it's permanent?
If I flash for example Artemis 5.0 via SSPL I assume it's reversible with a simple flash of an official HTC ROM, will flashing using it void the warranty at all?
Though I'd love to flash HSPL and just get down to business, voiding the warranty so early on on a device as expensive as this isn't really a risk I'm willing to take (just yet). I know the easiest thing for me to do would be to just ignore any custom stuff and look the other way, but it's not in my nature to do so!
Many thanks again for the advice, I see this thread has managed to make its way to the top of the Google results page for related queries, so hopefully this will help quite a few people out.
Bump!
I'm pretty sure you can undo HardSpl if you need to send your phone for warranty issues. Though this might only be a little difficult if your display is broken for example.
ok so basically today at a closer inspection on my phone I noticed it had dust under the screen and I know it's a common problem for the sensations :/ so I emailed O2 but I was thinking I really don't want another sensation if it's going to continue to gather dust under the screen so I thought I'd ask O2 if I could swap my faulty device for the nexus I mean I'm on a 24 month contract at £42 a month so it's not like they'd be loosing out you guys reckon they'll even consider it ? This is what I sent them:
Hi a month or two ago I signed onto a contract with yourselves for 24 months with a HTC sensation, now I'm very happy with your service and love the network but unfortunately I have a fault with my device as there are visible dust particles underneath the screen and as you may know this is a big problem especially when I'm paying £41 a month for 24 months. That's a lot of money for a faulty device. I know this can be a common problem with the sensations and was wondering weather I could switch my device with the up coming galaxy nexus as they are around the same tariff price or could I switch devices and just pay the adjusted tariff price ? If not then could you please either repair or replace my device?
Thank you for your time
Joshua Carr
Sent from my HTC Sensation using xda premium
Unless your phone has been faulty on 3 occasions, then no, they won't do nothing!
Your title says Nexus S, just a heads up.
Sent from my Sensation using xda premium
Will bmw give you a Mercedes when you need an oil change? No. mod close this.
Sent from my HTC Sensation 4G
Theoretically under the sale of goods act you could reject it all together as it's not fit for purpose and then sign up for the Nexus.
It's a grey area on what is classed as a reasonable time. But given your contract is 24 months I'd say 2-3 months in would be considered reasonable.
Add tot he fact that this is a known issue you have the right to reject any offers of repairs.
I'd play hard ball with them IF you really want to change.
I work for a mobile company and the answer is absolutely no way what so ever. They will replace that handset under warranty, only after having about 5 of 1 phone with the same fault will a network provider look at the possibility of giving you a similar spec/priced phone. And got the sensation that's the s2 .
Sorry chief
Jordan
Sent from my LG-P920 using XDA App
Five0nIt said:
Your title says Nexus S, just a heads up.
Sent from my Sensation using xda premium
Click to expand...
Click to collapse
Sh*t well I get where your coming from guys its just with it being a common problem with the sensations I'd rather trade up then have to deal with a possible 3-4 more repairs :/
Sent from my HTC Sensation using xda premium
Yeh its a bit naff a know , but they will bring the contractual agreement out. Signed with that phone on that tariff. Your not the first to ask, it will make no difference if you upped your tariff to £61 a month to tariff.
Best bet is get it replaced then sell the phone and buy the nexus
Sent from my LG-P920 using XDA App
Finland_2_Cupertino said:
Will bmw give you a Mercedes when you need an oil change? No. mod close this.
Sent from my HTC Sensation 4G
Click to expand...
Click to collapse
Yeah, required regular maintenance is exactly the same as a manufacturing defect, well done.
I'm on my 4th Sensation, which now has dust under the screen (not all were because of dust), and I've had it, no way will I settle for another when I take it back.
This stupid dust issue is the reason I am strongly considering trading my Sensation for a co-workers Nexus S by the end of the day today. I'm now on my second one with this problem and I have seen others being on there 5th one with the same issue.
My coworker said he can live with the dust issue. I, however, can not.
jjc1992 said:
ok so basically today at a closer inspection on my phone I noticed it had dust under the screen and I know it's a common problem for the sensations :/ so I emailed O2 but I was thinking I really don't want another sensation if it's going to continue to gather dust under the screen so I thought I'd ask O2 if I could swap my faulty device for the nexus I mean I'm on a 24 month contract at £42 a month so it's not like they'd be loosing out you guys reckon they'll even consider it ? This is what I sent them:
Hi a month or two ago I signed onto a contract with yourselves for 24 months with a HTC sensation, now I'm very happy with your service and love the network but unfortunately I have a fault with my device as there are visible dust particles underneath the screen and as you may know this is a big problem especially when I'm paying £41 a month for 24 months. That's a lot of money for a faulty device. I know this can be a common problem with the sensations and was wondering weather I could switch my device with the up coming galaxy nexus as they are around the same tariff price or could I switch devices and just pay the adjusted tariff price ? If not then could you please either repair or replace my device?
Thank you for your time
Joshua Carr
Sent from my HTC Sensation using xda premium
Click to expand...
Click to collapse
Firstly, in the UK warranties have no legal standing thankfully. Instead we have statutory rights which state items purchased should be fit for purpose, you should get a reasonable amount of use out of it and if a fault develops in the first 6 months it is up to the retailer to prove the issue was caused by the user or was pre-existing at purchase.
So, in relation to your phone, the retailer (not the manufacturer) has a legal responsibility to repair, replace or refund (less an amount for use) it, without affecting you unreasonably.
You have a legal resposibility to be reasonable and co-operative with them.
Your letter is good, you've pointed out that it is a common fault which shows you've done your research, and you're willing to pay the difference to get a different phone.
Of course they are within their rights to just replace your phone with another Sensation (does the Sensation XE suffer too?). I would gently protest if they do stating that you have no confidence that the issue will not re-occur.
If they stand fast, see if they will agree to give you the Nexus if your replacement sensation also develops dust. Get it in writting.
If the replacement does develop dust and they refuse to change models, then it's time to head down the CAB and talk to them about how to get trading standards involved. Also ask O2 for their complaints proceedure so you can lodge a formal complaint regarding the phone.
The more people who do this and demand replacements etc the more pressure the retailers will put on HTC to sort the issue out.
xaccers said:
Firstly, in the UK warranties have no legal standing thankfully. Instead we have statutory rights which state items purchased should be fit for purpose, you should get a reasonable amount of use out of it and if a fault develops in the first 6 months it is up to the retailer to prove the issue was caused by the user or was pre-existing at purchase.
So, in relation to your phone, the retailer (not the manufacturer) has a legal responsibility to repair, replace or refund (less an amount for use) it, without affecting you unreasonably.
You have a legal resposibility to be reasonable and co-operative with them.
Your letter is good, you've pointed out that it is a common fault which shows you've done your research, and you're willing to pay the difference to get a different phone.
Of course they are within their rights to just replace your phone with another Sensation (does the Sensation XE suffer too?). I would gently protest if they do stating that you have no confidence that the issue will not re-occur.
If they stand fast, see if they will agree to give you the Nexus if your replacement sensation also develops dust. Get it in writting.
If the replacement does develop dust and they refuse to change models, then it's time to head down the CAB and talk to them about how to get trading standards involved. Also ask O2 for their complaints proceedure so you can lodge a formal complaint regarding the phone.
The more people who do this and demand replacements etc the more pressure the retailers will put on HTC to sort the issue out.
Click to expand...
Click to collapse
Excellent post -
Only thing I'd add is that often it's best along with taking the official complaints procedure approach to also send off some emails/letters to names you can find of important people within O2, you may just find that one of them picks up your case and if they do you'll definitely get this sorted
Finland_2_Cupertino said:
Will bmw give you a Mercedes when you need an oil change? No. mod close this.
Sent from my HTC Sensation 4G
Click to expand...
Click to collapse
lmao,worst analogy ever and the nerve to tell a mod to close this........too funny
Maybe this will help AT&T to hear it's customers. Granted, most subscribers are not interested in rooting and or flashing their phones, but there are a number of us that are. We have paid for this device with upgrade fees and agreeing to ETF's if we break our contracts early. Either way, AT&T is not going to be out money. SO why are they and Verizon holding us hostage and not allowing us to do with our devices as we please? I can understand them not supporting unlocked bootloaders and non-AT&T ROM's. We all know the risks in rooting and flashing and understand that we could very easily create a $600 paperweight, but that is our decision, not theirs.
Anyways, I am thinking the only way to get their attention is to go straight to the people who are in charge and making decisions as well as have the ability to change policy. Below are the names and email addresses of the major players in these positions. Let them hear from the entire XDA community how fed up we are with their dictating what we can and will do with our property.
If anyone does use these addresses, be responsible in your wording to get the point across. As we all are aware that writing a letter telling them that they're stupid and a bunch of asses will not get anything done. You can catch more bees with honey than you can with vinegar. Maybe, just maybe they will listen and reverse their locked bootloader stance. I'm not asking nor expecting them to cover a device that I have screwed up, but to let me make the decision to do it.
Carlton Hill VP-Consumer Devices Email: [email protected] Fax: 1-404-986-9923
Jeff Bradley SVP-Devices Email: [email protected] Fax: 1-425-580-8269
David Christopher Chief Marketing Officer-Mobility Email: [email protected] Fax: 1-404-986-1259
Ralph De La Vega President & Chief Executive Officer-Mobility Email: [email protected]
Randall Stephenson Chairman & Ceo Email: [email protected]
Speak up and be heard.
If a device is gonna have a locked bootloader, it should be like the htcs. HTC locks their bootloaders, however they have a site called htc-dev that will allow you to unlock your bootloader but by doing so they now know you have an unlocked bootloader and your devices flagged to avoid fraud. Its genious really as it gives us a choice if we want to unlock and lose warranty or stay locked and keep warranty...but I guess that kinda of thing is up to manufacturers not carriers
Sent from my SAMSUNG-SGH-I337 using Tapatalk 4
mg2195 said:
If a device is gonna have a locked bootloader, it should be like the htcs. HTC locks their bootloaders, however they have a site called htc-dev that will allow you to unlock your bootloader but by doing so they now know you have an unlocked bootloader and your devices flagged to avoid fraud. Its genious really as it gives us a choice if we want to unlock and lose warranty or stay locked and keep warranty...but I guess that kinda of thing is up to manufacturers not carriers
Sent from my SAMSUNG-SGH-I337 using Tapatalk 4
Click to expand...
Click to collapse
You REALLY shouldn't blanket lose your warranty for unlocking the bootloader.
Sent from my SAMSUNG-SGH-I337 using XDA Premium 4 mobile app
sign the petition
I can't post the link to the petition due to post restriction.... I read a lot post not so much.. but the petition for unlocking the S4 boot-loader is on changedotorg and the link is in the general section as well.... So let get this done. @ last check it was 80 + signatures needed. I know some will say this does nothing but it's a step in the right direction... in addition to pounding these Exec's will phone calls and Fax's.
eallan said:
You REALLY shouldn't blanket lose your warranty for unlocking the bootloader.
Sent from my SAMSUNG-SGH-I337 using XDA Premium 4 mobile app
Click to expand...
Click to collapse
With the amount of people that dont read before flashing and end up bricking their devices and sending into warranty due to bad flashes...I find waiving your warranty for a bootloader unlock perfectly understandable.
Anyways technically you waive you warranty the moment you root your phone...or flash anything...hence the disclaimors on almost every dev thread "YOUR WARRANTY IS NOW VOID" sooo....unlocking a biitloader should waive your warranty
Sent from my SAMSUNG-SGH-I337 using Tapatalk 4
mg2195 said:
With the amount of people that dont read before flashing and end up bricking their devices and sending into warranty due to bad flashes...I find waiving your warranty for a bootloader unlock perfectly understandable.
Anyways technically you waive you warranty the moment you root your phone...or flash anything...hence the disclaimors on almost every dev thread "YOUR WARRANTY IS NOW VOID" sooo....unlocking a biitloader should waive your warranty
Sent from my SAMSUNG-SGH-I337 using Tapatalk 4
Click to expand...
Click to collapse
Technically you can't up and void a warranty in its entirety. That's not the point though a million things unrelated to software can go wrong and getting a claim rejected for some software tweaking is wrong.
Sent from my SAMSUNG-SGH-I337 using XDA Premium 4 mobile app
mg2195 said:
With the amount of people that dont read before flashing and end up bricking their devices and sending into warranty due to bad flashes...I find waiving your warranty for a bootloader unlock perfectly understandable.
Anyways technically you waive you warranty the moment you root your phone...or flash anything...hence the disclaimors on almost every dev thread "YOUR WARRANTY IS NOW VOID" sooo....unlocking a biitloader should waive your warranty
Sent from my SAMSUNG-SGH-I337 using Tapatalk 4
Click to expand...
Click to collapse
I have to agree. Just as if you put a supercharger on your car and the engine blows, the manufacturer is not on the hook and not going to cover it under warranty, and they shouldn't.
Hopefully the emails and faxed letters to the executives will wake them up to the fact that this could be very damaging to them in the long run. Just because AT&T and Verizon are the two biggest, doesn't mean that the mighty can't fall. I read today that T-Mobile added 277k customers in the last quarter I believe...and as they grow so does their coverage. Wake up AT&T, don't alienate your customers.
eallan said:
Technically you can't up and void a warranty in its entirety. That's not the point though a million things unrelated to software can go wrong and getting a claim rejected for some software tweaking is wrong.
Sent from my SAMSUNG-SGH-I337 using XDA Premium 4 mobile app
Click to expand...
Click to collapse
The software put out by the companies is hardcore tested and then put under warranty so if something happens you're covered. But if you tamper with the software in anyway then that's your fault and not the companies. It's not fair to AT&T when they seal the device for your safety and then you go and tamper with it, **** up, and then point your finger at them when they did nothing wrong.
Sorry but waiving warranty is only fair once you begin going against what they advertise. I mean if they covered you for bad flashes, they would get bricks left and right and lose a lot of money over people not reading and following proper procedure.
I totally agree with how HTC does the unlocking, it's fair for both sides, you get your unlocked device, HTC doesn't have to worry about you committing fraud. Simple.
Thermalwolf said:
The software put out by the companies is hardcore tested and then put under warranty so if something happens you're covered. But if you tamper with the software in anyway then that's your fault and not the companies. It's not fair to AT&T when they seal the device for your safety and then you go and tamper with it, **** up, and then point your finger at them when they did nothing wrong.
Sorry but waiving warranty is only fair once you begin going against what they advertise. I mean if they covered you for bad flashes, they would get bricks left and right and lose a lot of money over people not reading and following proper procedure.
I totally agree with how HTC does the unlocking, it's fair for both sides, you get your unlocked device, HTC doesn't have to worry about you committing fraud. Simple.
Click to expand...
Click to collapse
Never said they should cover anyone's screw ups. They should honor the warranty 100% if you didn't cause the issue. Period. My bad flash won't cause the casing to crack or a dead pixel.
Sent from my SAMSUNG-SGH-I337 using XDA Premium 4 mobile app
Its all about money. Locked bootloader prevents people from getting this phone for 99 or 199, then sell on ebay for $400-500.
You want unlocked phone? Get developers edition.
Sent from my SAMSUNG-SGH-I337 using Tapatalk 4
They are not to listen to customers who have already bought from them and have their service, once they lock you in, you are had, period!
Here's the deal... The AT&T bootloaders are not open source. They do not have to unlock them. Samsung cannot unlock them. At&t would have to allow Samsung to unlock them. Not saying I don't want unlocked bootloaders, but it's unlikely to happen anytime soon. I am honestly tired of seeing these topics and posts. It is mucking up the forums with redundancy. We get it. You want unlocked bootloaders. But stop making a new thread about it every day. It is ridiculous. I have seen just as many of these topics as I have seen about people bricking their phones on MF3 in the last week.
Sent from my SAMSUNG-SGH-I337 using XDA Premium 4 mobile app
You want to make a statement, get 200K to cancel their service in a quarter. Avg plan $100 and that's $20,000,000 you better believe that will get some attention.
Not email or faxing your discontent on the product they provide.
On T-mobile, we have been upgrading their network and right now, their LTE is faster, in at least NYC and Boroughs right now. ATT is just starting to do their upgrade but they are behind in at least this market.
I don't think any number of letters or petitions is going to change AT&T execs' minds. I also don't think that locking the bootloaders has to do with warranty replacements, after all, whomever wants to flash different software are still going to try to. If they really were looking to reduce the number of replacements due to bad flashes, the software would be as open as possible so there wouldn't be a need for workarounds and custom recoveries, which is where people usually mess up. You messed up your flash? Just download the original software from AT&T, put it in your microSD, turn the phone in this way, and press reflash. No need to send for repairs.
I think it has to do more with the culture of control that AT&T has, either that or AT&T and Verizon keep daring each other to fu/&%k more with their costumers. It goes with forcing a data plan even if you buy your own smartphone from Ebay, rather than just letting you pay by the Kb. Same as forcing stupid and redundant apps (contacts, navigator, locker) and making then not removable in the stock firmware. And putting their logo everywhere on the phone, including a big animation on the boot screen that you cannot remove to let you know that you're using their stuff.
It may also have to do with advertisement and collection of personal info. A custom ROM would probably not send the personal info they rightfully deserve, you know, after also getting our money (or so I would hope).
mg2195 said:
With the amount of people that dont read before flashing and end up bricking their devices and sending into warranty due to bad flashes...I find waiving your warranty for a bootloader unlock perfectly understandable.
Anyways technically you waive you warranty the moment you root your phone...or flash anything...hence the disclaimors on almost every dev thread "YOUR WARRANTY IS NOW VOID" sooo....unlocking a biitloader should waive your warranty
Sent from my SAMSUNG-SGH-I337 using Tapatalk 4
Click to expand...
Click to collapse
in a perfect world it would void software support, htc has done a *pretty* good job, then again im not sure if they stopped unlocking bootloaders for the att htc one yet.
I've been with AT&T for seven years, back when Cingular was around, and today I switched to T-Mobile. I don't know why they decided to pull the locked bootloader card and frankly I don't care, but the blanket statement they issued a while back gave me all the reason I need. T-Mobile has fine coverage where I live, good speeds, unlimited data and tethering, two upgrades a year and most importantly an unlocked bootloader. It's really a no-brainer at this point. I just renewed with AT&T in late July so I had to eat the cancellation fee, but the new plan is so much cheaper I make up the cost in a couple of months anyway.
I wish everyone on MF3 the best of luck, but I'm voting with my wallet on this one. Nothing is more satisfying than seeing TWRP on my screen again.
Well I guess I will switch up when my contract ends.
Sent from my GT-I9505G using xda premium
If you live in the EU, Samsung can't void your warranty because of Knox accordingly to EU warranty Law 1999/44/CE.
It dictates that any object meeting certain criteria (including telephones, computers, routers etc.) being sold to a consumer inside the European Union, has to carry a warranty from the seller that the device will meet the quality that you would expect for such a device for a period of 2 years. A telephone is an example of such a device and is an object that comprises many parts, from the case to the screen to the radio, to a mini-computer, to the battery, to the software that runs it. If any of these parts stop working in those 2 years, the seller has to fix or replace them. What is more these repairs should not cost the consumer a single cent, the seller has to cover the expenses (Directive 1999/44/CE, §3). If the seller has any expenses for returning it to the manufacturer, this is not your problem as a consumer.
If your device becomes defective in the first 6 months, it is presumed that the defect was there all along, so you should not need to prove anything. If your device becomes defective after the first 6 months, but before 2 years run out, you are still covered. The difference is only that if the defect arises now, the seller can claim that the defect was caused by some action that was triggered by non-normal use of the device.
Unless the seller can prove that modifying the software, rooting your device or flashing it with some other OS or firmware was the cause for the defect, you are still covered for defects during those 2 years. A good test to see if it is the software’s fault is to flash it back with stock firmware and see if the problem persists. If it does, it is not a software-caused problem. If it is not possible to revert it stock software any more, it is also not a software-caused defect (unless you have "bricked" the phone while flashing it, un-bricking is not covered by any statutory warranty). There are very few hardware defects that are caused by software (overriding the speaker volume above the safe level could blow the speaker.
Many manufacturers of consumer devices write into their warranties a paragraph that by changing the software or “rooting” your device, you void the warranty, thats NOT legitimate.
Yes, we know.
We've been through this same thing with the TF700, where unlocking your bootloader needs to be done with the official asus tool, which then gives you a voiding prompt and registers your deviceID as unlocked.
I'm the one who stepped to the EU court about it and passed it to the media...
Send From My Samsung Galaxy Note 3 N9005 Using Tapatalk
ShadowLea said:
Yes, we know.
We've been through this same thing with the TF700, where unlocking your bootloader needs to be done with the official asus tool, which then gives you a voiding prompt and registers your deviceID as unlocked.
I'm the one who stepped to the EU court about it and passed it to the media...
Send From My Samsung Galaxy Note 3 N9005 Using Tapatalk
Click to expand...
Click to collapse
We know, and we thank you. We've read your relevant thread about this.
TheExodus said:
If you live in the EU, Samsung can't void your warranty because of Knox accordingly to EU warranty Law 1999/44/CE.
It dictates that any object meeting certain criteria (including telephones, computers, routers etc.) being sold to a consumer inside the European Union, has to carry a warranty from the seller that the device will meet the quality that you would expect for such a device for a period of 2 years. A telephone is an example of such a device and is an object that comprises many parts, from the case to the screen to the radio, to a mini-computer, to the battery, to the software that runs it. If any of these parts stop working in those 2 years, the seller has to fix or replace them. What is more these repairs should not cost the consumer a single cent, the seller has to cover the expenses (Directive 1999/44/CE, §3). If the seller has any expenses for returning it to the manufacturer, this is not your problem as a consumer.
If your device becomes defective in the first 6 months, it is presumed that the defect was there all along, so you should not need to prove anything. If your device becomes defective after the first 6 months, but before 2 years run out, you are still covered. The difference is only that if the defect arises now, the seller can claim that the defect was caused by some action that was triggered by non-normal use of the device.
Unless the seller can prove that modifying the software, rooting your device or flashing it with some other OS or firmware was the cause for the defect, you are still covered for defects during those 2 years. A good test to see if it is the software’s fault is to flash it back with stock firmware and see if the problem persists. If it does, it is not a software-caused problem. If it is not possible to revert it stock software any more, it is also not a software-caused defect (unless you have "bricked" the phone while flashing it, un-bricking is not covered by any statutory warranty). There are very few hardware defects that are caused by software (overriding the speaker volume above the safe level could blow the speaker.
Many manufacturers of consumer devices write into their warranties a paragraph that by changing the software or “rooting” your device, you void the warranty, thats NOT legitimate.
Click to expand...
Click to collapse
yop, this should be the truth, but, the real is, no-one gives warranty if you modify something of it's product. If you buy a car and modify something in it, warranty will be avoid.
only one thing you could do is to start a big class action, but, when i say big, i'm meaning BIG!
i repeat, no-one gives warranty of it's product if you change something in it, no-one
iba21 said:
yop, this should be the truth, but, the real is, no-one gives warranty if you modify something of it's product. If you buy a car and modify something in it, warranty will be avoid.
only one thing you could do is to start a big class action, but, when i say big, i'm meaning BIG!
i repeat, no-one gives warranty of it's product if you change something in it, no-one
Click to expand...
Click to collapse
Stop FUDding please. If you damage or change the hardware, yes. But software or even firmware changes don't matter: if the device stops working, it should be replaced. And there's no such thing as a class action over here. .. Other laws you know.
Sent from my GT-N7100 using xda app-developers app
iba21 said:
yop, this should be the truth, but, the real is, no-one gives warranty if you modify something of it's product. If you buy a car and modify something in it, warranty will be avoid.
only one thing you could do is to start a big class action, but, when i say big, i'm meaning BIG!
i repeat, no-one gives warranty of it's product if you change something in it, no-one
Click to expand...
Click to collapse
That's what they would lead us yo believe but not factual. Do you how many people get deterred from claiming warranty because of such statements? Software is completely different from hardware when it comes to warranty. I myself have phones replaced even though rooted. I'm sending another one for repairs.
Yrcimim said:
Stop FUDding please. If you damage or change the hardware, yes. But software or even firmware changes don't matter: if the device stops working, it should be replaced. And there's no such thing as a class action over here. .. Other laws you know.
Sent from my GT-N7100 using xda app-developers app
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Click to collapse
riz157 said:
That's what they would lead us yo believe but not factual. Do you how many people get deterred from claiming warranty because of such statements? Software is completely different from hardware when it comes to warranty. I myself have phones replaced even though rooted. I'm sending another one for repairs.
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Click to collapse
Well, i'm not defending samsung, i'm pro modding, as you can see in my signature
The only thing is, if you unlock the phone you can have problems with warranty.. is it legal? Well, suppouse it's unlegal, you have a damage phone, you send it to samsung, it doesen't fix the for free, what will you do?
Justice and real life are not synonymous
iba21 said:
Well, i'm not defending samsung, i'm pro modding, as you can see in my signature
The only thing is, if you unlock the phone you can have problems with warranty.. is it legal? Well, suppouse it's unlegal, you have a damage phone, you send it to samsung, it doesen't fix the for free, what will you do?
Justice and real life are not synonymous
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Under EU law, your contract is with the seller, so you send the phone to them, not Samsung. If they then send it to Samsung who say "sorry, warranty void" the seller's still on the hook for repairing or replacing.
Obviously this means buying direct from Samsung is a bad idea It's best to buy from someone who's fairly good with returns (ie direct from Amazon rather than from some Amazon Marketplace seller you never heard of, even if they are £20 cheaper…)
Tiny Clanger said:
Under EU law, your contract is with the seller, so you send the phone to them, not Samsung. If they then send it to Samsung who say "sorry, warranty void" the seller's still on the hook for repairing or replacing.
Obviously this means buying direct from Samsung is a bad idea It's best to buy from someone who's fairly good with returns (ie direct from Amazon rather than from some Amazon Marketplace seller you never heard of, even if they are £20 cheaper…)
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well, this is absolutely correct :good::good:
iba21 said:
i repeat, no-one gives warranty of it's product if you change something in it, no-one
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Well, no.
have a computer and Install linux. Say your CD Drive or whatever gets damaged, NO ONE will say: "you have modified the system on your Computer, so you dont get a warranty repair"...
TheExodus said:
Many manufacturers of consumer devices write into their warranties a paragraph that by changing the software or “rooting” your device, you void the warranty, thats NOT legitimate.
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a Manufaturer May do this since the Manucaturer Warranty is optional and has nothing to do with the warranty of the seller.
Tiny Clanger said:
Under EU law, your contract is with the seller, so you send the phone to them, not Samsung. If they then send it to Samsung who say "sorry, warranty void" the seller's still on the hook for repairing or replacing.
Obviously this means buying direct from Samsung is a bad idea It's best to buy from someone who's fairly good with returns (ie direct from Amazon rather than from some Amazon Marketplace seller you never heard of, even if they are £20 cheaper…)
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Well, even IF you buy it from Samsung, the EU seller warranty (I'm grateful Germany has 2 seperate words for those) isnt Affected by EULAs and whatnot. even if they say they wont repair it for the manufacturer warranty, you still have the option to say they're also the seller, so the seller warranty applies...
orbitech said:
We know, and we thank you. We've read your relevant thread about this.
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I see what you did there and me like it. Talk about killing someone with his own medicine
If you read the warranty card...according to Sammy ...anything you do, even an app install, would void the warranty. check teh small print. That's why we have EU directives. Also, bad experience, we lately had a Toshiba Quismo refused to warranty repair because we downgraded to WIN7...Sammy still has 5 star CS compared to others
even an app install???
can you quote me that?
OMG then the US practically has no warranty for Samsung SMartphones at all...
... accordingly to EU warranty Law 1999/44/CE.
This is not a EU law but a Directive 1999/44/CE from EU and a Directive is not a Law.
Like You see here at step [1]:
http://forum.xda-developers.com/showthread.php?t=1998801
I quote:
[1] EU member states must have by now imported the Directive 1999/44/CE into their national laws. So you should quote also your local law on that topic.
To see if You have on Your Country National Laws about see here:
http://eur-lex.europa.eu/LexUriServ/LexUriServ.do?uri=CELEX:71999L0044:EN:NOT
Click on Your Country.
My1xT said:
Well, no.
have a computer and Install linux. Say your CD Drive or whatever gets damaged, NO ONE will say: "you have modified the system on your Computer, so you dont get a warranty repair"...
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man, pc is not an EMBEDDED hardware.. pc has singolar warranty for each pcb/cpu
try to install a modded firmware of a new graphic card, try to brake it, and send the graphic card to the manufacture, try, and see if it will ben repaired even if YOU BROKE THE FIRMWARE BY A MODEDD ONE.. try :good:
try to broke the bios/efi of the motherboard of pc
or the firmware of the hdd/ssd
try to overclock rams over its max voltage
try
overclocking can damage the hardware itself, of course it's NOT keeping the warranty.
but why can android be not as modular in the sme fashion every part has it's own firmware and changing from Stock android to Cyano or whatnot should be seen as a similar process as changing from Windows to Ubuntu or whatnot...
My experience from sending a rooted Note 2 back to Samsung (I forgot to unroot it lol) was that they completely refused to do anything with it despite me asking nicely and then not so nicely!
When I unrooted it properly and sent it back, they fixed it without a quibble, thank god their records were crap!
I don't think I'll touch my Note 3 until all traces can be hidden from Samsung.
oalex said:
I see what you did there and me like it. Talk about killing someone with his own medicine
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Her, mate.
Also, I did not make a thread because I might as well make one in every bloody device specific forum, as people here never use the search function when it is required anyway.
Plus it doesn't apply if you use a Carrier-bound phone. They have their own insurance, and you still have to pay the 192 euro 'research costs'.
I've stopped pointing out things. I spend almost a month pre-release telling everyone that the Region Lock was software-based and nobody believed me. Might as well not, as people don't listen anyway.
ShadowLea said:
Her, mate.
Also, I did not make a thread because I might as well make one in every bloody device specific forum, as people here never use the search function when it is required anyway.
Plus it doesn't apply if you use a Carrier-bound phone. They have their own insurance, and you still have to pay the 192 euro 'research costs'.
I've stopped pointing out things. I spend almost a month pre-release telling everyone that the Region Lock was software-based and nobody believed me. Might as well not, as people don't listen anyway.
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And you think I care about all what you just wrote to me why?
Apart from the "her, mate" part, didn't you want to write the rest to someone else?
oalex said:
And you think I care about all what you just wrote to me why?
Apart from the "her, mate" part, didn't you want to write the rest to someone else?
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I did, but for some reason the Multi-quote option didn't stick.
I also can't edit, and the search function also gives a blank page. Server seems to be having a fit again.
Hello, first of all I want to make it clear that my model is HTC One Mini (M4) and I'm posting here because I will get response faster, because m4 forums are pretty dead at the moment. My phone is three months old, so it roughly had like an year and nine months guarantee left. I had rooted my device and flashed CM11-nightly. Suddenly one morning the phone literally died in my hand with no reason at all. I have never dropped it, neither water damage it or something like that. I've tried everything to get it working again, with no luck. I've sent it to service through my carrier. They told me the phone will be sent to Germany (I guess HTC have service center there). I've waited almost a month and finally I got response. They told me that I've rooted and want me to pay 300$ for a new motherboard and I'm not gonna have any warranty left after paying. I've found few posts with almost identical problem, but people state that HTC fixed their devices for free. Here's one post for example: http://forum.xda-developers.com/showpost.php?p=52462075&postcount=13
For me this is ridiculous - it is like getting a new laptop, installing some linux distro on it, because you just don't like WIndows (HTC Sense for my example) and then get billed for faulty hardware. I really need your help folks, as this phone is on leasing and I am still paying it. I really can't afford these 300$ now and I have no guarantee that HTC's own hardware won't fault again and I will have to pay again. I really need an advice how to proceed. Should I try get my phone and try to send it to some other service center again and hoping for a miracle? Do I have any rights after hardware malfunction that I'm not responsible of, even after rooting? Yeah, I'm that desperate.
One thing I am sure of - I am never buying HTC's products again. After buying it had gaps of imperfections, had lights coming out of these gaps ( reference - http://i.imgur.com/4lXWWth.jpg ). They didn't want to swap the device. Now this.
1. Is there not an RUU you can use to back to stock?
2. Regardless of whether the forum is dead, you've still posted in the wrong place so it will get closed/moved eventually
It's HTC regarding problem, not HTC One in general. No I cannot get back to stock, because phone just can't boot as it's motherboard is dead, like I wrote in the OP.
How did the came to know u rooted ur phone!
Sent from my Galaxy Nexus using xda app-developers app
I don't know. I knew it was obvious it was a hardware failure when I've sent it and thought that they will just give me a new device.
Moved to HTC One Mini Q&A.
Devices have their own specific fora for a reason, you might get faster advice, but it may be wrong.
And again someone with cm11 flashed... i havent found a single person with this problem with a custom sense rom
LQi said:
Could you ask your carrier what exactly caused it and why the motherboard had to be replaced?
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If your gonna be charged $300 you have the right to know why and in DETAIL! I'm currently dealing with HTC with another hardware issue. And i've found them to be pretty lazy checking there phones. I've sent my phone in twice now for a faulty usb port. The first time they didn't even look at it and sent it back saying there was nothing wrong with it ...right. The point is they most likely didn't even test it and decided to put the blame on you because they can... As much as I like my phone I don't think i'd go HTC again. You want to get on to your version of trading standards.
Sent from my GT-I9000 using Xparent Green Tapatalk 2
@J0ro have a read of this mate... if it will help but http://forum.xda-developers.com/showthread.php?t=2666925
@Braddison Thanks for info.
Just recieved an email from the HTC repair centre regarding my phone repair, for my loose USB port, and I'm pissed!!!
In the email HTC has said that the loose USB port isn't covered by the warranty and they want to charge me to replace the main board?! £130!!! which I guess is near $300? Absolute bull! How can HTC charge me for USB port becoming loose after only 3 months? The phone should last the 2 years for which I am contracted! The USB/charger port should last the wear of time, or at least my contract!
Soon as I wake tomorrow I ringing them to tell them exactly this, and if they don't listen I'm going straight to Trading Standards. I'm not gonna let them cheat me on this. .....£130! £130???? seriously?!
I think this will be my first and last HTC phone EVER!
So I contacted HTC to find out why my warranty doesn't cover a faulty charger port, and they have told me because I have unlocked my bootloader my warranty won't cover a faulty charger port... I know it states this on the HTCDev site before you unlock your bootloader, but the bootloader is software while the fault on my phone is clearly hardware, and proving the phone is of poor quality build, which is something that would of occurred whether I was rooted or not. This is just an excuse to get out of repairing my poorly built HTC One mini, and proves without a doubt that HTC don't care about its consumers or the quality of the product they are selling.
I may be on a contract but I still end up paying around £400 over time to own this phone. For a device that costs this much the build quality and service should be satisfactory..
I had a heated conversation with HTC trying to explain that the fact I had unlocked my bootloader had nothing to do with the fault on my phone, but they just kept arguing that because I had unlocked the bootloader I was liable for the cost of all repairs no matter what was wrong with my £400 phone! This is just an excuse to get out of the fact that they have sold me a faulty product, and pure dis-concern for its consumers. They seem very happy to put out a poorly built device to the public and take our money.
Well I haven't given up, I won't accept that I should take responsibility for something that would of happened whether or not I had unlocked my bootloader, for which HTC shouldn't be able to take the right away for me to install custom software, as the device is my property, and as such should be able to do so.
After the heated phone call to HTC they have now got me waiting for a callback from the "HTC Escalation Team". And while I wait for that I have been in contact with "Trading Standards/Citizens Advice" here in the UK. They have told me that the responsibility lies with the seller of the phone in my case "MobilePhonesDirect.com" under the "Supply of Goods and Services Act 1982". So I contacted them and they also have denied that this is their responsibility, so I argued that they have to supply a product that meets the specification and description of what they advertise which it clearly doesn't, and as such they need to under the law "Repair, Replace like for like or Refund". I have now been passed onto their "Escalation Team", and am awaiting their response........
If I don't get anywhere with HTC or the seller, I'll be contacting "Trading Standards" once again. but in the mean time HTC have my £400 phone, which I have already been without for 2 weeks. This is all very sad and think I'll be moving back to Samsung in the near future....
Also EU laws that protect users who unlock their bootloader or root their phone, do not apply in the United Kingdom, as their laws overrule these EU rules, even though we're in the EU..... So a nice little loop hole for an uncaring company like HTC.....
Oft! Htc are completley outta order mate,yeah you've rooted but that doesn't cause a hardware fault like that...ridiculous that they are not honoring there warranty! its evident that there build quality isn't that great, thats why so many users (myself included) are noticing cracks etc . Im sorry to hear your troubles and i am seriously questioning htc as my next device also.
I thought the EU law thing woulda helped ya...obviously not, sorry man
Hope you get a decent outcome...keep us posted
cheers
I just gave up. I've payed the money, because I can't stand staying without a smartphone anymore. Anyways, I'm never ever buying HTC or recommending it to anybody.
Small update. Called HTC again today after not receiving my callback. They had no record of a callback ...lies. Then they went on to tell me now that Im not covered under warranty because I have forced my usb port... Which I didn't. I argued how they could say that had done the damage myself and they could't answer. Instead they started quoting how I'm not covered because I unlocked the bootloader... Excuses excuses.
My phone seller has been back in touch telling me they can not find anything in their copy of the warranty to cancel my warranty based on software changes...
They asked me to get a copy of the repair report from HTC, but when I asked for this from HTC they refused to send the report until I paid for my phone to be returned or repaired ...I HAVE THE RIGHT TO HAVE ACCESS TO THESE DOCUMENTS!
When I argued my right to these documents I was told to I could take them to court! WTF !?
I asked for another callback to be arranged and a copy of their warranty that says why I won't be covered. He sent me a copy over email. BUT it doesn't say anything about not being covered for unlocking my bootloader. I then checked out htcdev.com again as directed by the man at HTC and again it doesn't say anything about voiding my entire warranty only that they won't cover things like your phone overheating from changing software, which has nothing to do with the charger port......
They want me to take them to court, so be it!
Sent from my GT-I9000 using Xparent Red Tapatalk 2
---------- Post added at 04:48 PM ---------- Previous post was at 04:41 PM ----------
J0ro said:
I just gave up. I've payed the money, because I can't stand staying without a smartphone anymore. Anyways, I'm never ever buying HTC or recommending it to anybody.
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Its killing me not having my phone. Currently stuck using my old phone with gingerbread... But I won't let them cheat me! going on 3 weeks without my phone...
I know I am in the right! They hope I will give up. Never! They have enough of my money!
I am sick of dealing with their call centres reading from scripts like idiotic robots and will be writing to their HQ here in the UK.
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Htc's customer service really sucks. I had to wait so long and you have to wait so long. I hate how they don't do anything about the one mini's plastic cracking. But I like sense more than anything else in android.
@RuffBuster In situations like these you need to remain calm, getting irate on the phone will do nothing to help resolve the situation. I've had a little personal experience with HTC Service Centers, HTC's warranty & my legal rights. Both with my Desire HD & One X.
The important things you need to remember are HTC are not liable. They did not sell you the goods, even HTC's own e-store is not managed by them. (http://shop.emea.htc.com/uk/p_htc_store_terms.aspx).
Your citing the wrong law, Your specific case would cite the "Sale of Goods Act 1979". As its the "good" that is concerned. - Source
Additionally Trading Standards will be unable to help, as HTC did not sell you the phone.
You need to pressure the seller that they are responsible. As its within 3 months of sale, they need to prove that the good was of satisfactory quality.
Your rights if an item is faulty
In the first six months from when you buy something, the onus is on the seller to prove it was of satisfactory quality when you received it.
If the seller simply says the problem must be due to something you've done, it's for them to prove that.
If something is not of satisfactory quality, you have a statutory right under the Sale of Goods Act, to a refund, have it replaced or repaired for free.
- Source
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I had a similar issue with Phones4U and my Desire HD (faulty vibrate motor), if you cite the right law, they cannot push you about and ignore your legal rights, in the end I got a replacement from Phones4U not HTC.
If you need any help with what to say and to whom. Feel free to PM me and I can try to help.
I understand HTC are not "liable", like if you buy a bad apple you don't go to the grower, you go to the person who sold it to you. But HTC still have to provide a decent level of customer service, which they aren't, like withholding my repair report until I hand over the money. My seller needs this document before they will look further into my case.
Also still haven't received my 2nd 48 hour callback almost 3 days later, after not receiving the first one...
My phone is just over 6 months old now, but this shouldn't matter as the warranty is for 24 months, and a charger port shouldn't break before the end of the warranty from only charging and a few goes with my usb otg cable.
I am currently in contact with trading standards, htc and my phone seller to try and resolve this. Though HTC are the ones causing all the trouble...
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So here's what's happened...
After phoning the HTC Repair Hotline a further 3 times asking for a callback each time, and not receiving one, I complained about the fact I had been waiting almost 3 weeks to hear back from them. I was finally given a callback from a HTC supervisor from the UK who apologized about the fact they hadn't called me back and that this was their fault, and because of this they offered to repair my phone free of charge, as a gesture of good will. But only because of the long waiting times I have suffered.
This is a WARNING to everyone on here. If you unlock your bootloader, and your phone develops a fault that requires the mainboard to be replaced, you WILL NOT be covered by your warranty! Unless you are very lucky and they don't notice you have. Your risk!
Personally I won't be rooting my phone anytime soon after this, which is a real shame because i'm a flashaholic. Just to make sure my phone is working as it should, with the quality issues I have seen and experienced...
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RuffBuster said:
So here's what's happened...
After phoning the HTC Repair Hotline a further 3 times asking for a callback each time, and not receiving one, I complained about the fact I had been waiting almost 3 weeks to hear back from them. I was finally given a callback from a HTC supervisor from the UK who apologized about the fact they hadn't called me back and that this was their fault, and because of this they offered to repair my phone free of charge, as a gesture of good will. But only because of the long waiting times I have suffered.
This is a WARNING to everyone on here. If you unlock your bootloader, and your phone develops a fault that requires the mainboard to be replaced, you WILL NOT be covered by your warranty! Unless you are very lucky and they don't notice you have. Your risk!
Personally I won't be rooting my phone anytime soon after this, which is a real shame because i'm a flashaholic. Just to make sure my phone is working as it should, with the quality issues I have seen and experienced...
Sent from my GT-I9000 using Xparent Skyblue Tapatalk 2
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I'm glad you finally got it sorted.
So I got my phone back, I've payed for reapairs. 2 days later my volume down button stops to work, phone boots only in safe mode, nothing helps. I unlocked bootloader and rooted, but haven't switched to rom, using original one. I really don't know what to do now. I hate HTC so much, I'm gonna throw up. Any ideas?