Bought a Samsung Galaxy S6.....Now it's locked by RAC! Please help a NOOBIE out? - Galaxy S6 Q&A, Help & Troubleshooting

Hello Everyone, This is my first post here on XDA and I'm hoping you folks can help me out. I bought this S6 from a guy on Craigslist. When I got it everything was fine. I put my sim in a tested it be sure all was well. So I pull my sim out and put it away for a few days to be a birthday gift to my son. So he opens it up, puts in his sim card and goes through the setup. As soon as he was done we get this popup that the phone is locked by Rent-A-Center. Well crap, now what do I do? I bought this in good faith, paid hard-earned money for it, and now it's locked. Of course the seller is no where to be found. And there's not a Rent-A-Center within a hundred miles of me so it's UN-telling where it came from.
I did some research and ran across this thread here. I found what I thought was the latest firmware and flashed it to the phone. But I got no love as it is still locked. I also found a thread on rooting the S6 and followed that but it didn't work either. Now in no way am I a phone guru. My experience so far has been rooting my S5 by searching a thread, downloading what was linked in that thread, and following the step-by-step directions in that thread. With that said could someone help me out with this? I know it's asking a lot to post step-by-step directions and links but that would really help me out.
I should probably add that I can't get into this phone in anyway. After resetting the phone to factory and wiping the cache it then goes to setup. Immediately after setup it locks with the RAC popup and you can not go any further. I can't get to anything such as IMEI, build number, etc.
So with that said I would really appreciate any help you folks can give. I'm stuck at this point.

You're not going to bypass anything. The person you bought the phone from either stole it from Rent A Center, was delinquent on payments, or claimed that it was lost or stolen and the RAC remotely bricked the phone. Just like how people with iPhones can turn lost or stolen phones into permanent bricks regardless of what people try to do, it's the same for Android.
Your best bet is to try and contact RAC somehow and see if they're willing to provide the necessary information to bypass the lock. Otherwise, you're out of money and a phone.

Tacoo said:
You're not going to bypass anything. The person you bought the phone from either stole it from Rent A Center, was delinquent on payments, or claimed that it was lost or stolen and the RAC remotely bricked the phone. Just like how people with iPhones can turn lost or stolen phones into permanent bricks regardless of what people try to do, it's the same for Android.
Your best bet is to try and contact RAC somehow and see if they're willing to provide the necessary information to bypass the lock. Otherwise, you're out of money and a phone.
Click to expand...
Click to collapse
I appreciate your replying to my post. But none of this is a known fact. You are making an assumption. And while it could be true neither you nor I know that it is true. And if it is true then that is on the seller, not on me. What is a known fact (at least by me) is that I have a phone that I bought in good faith. It is locked and I need help.
I have found many posts and videos on the internet of S5's and other phones being unlocked. I found a post here on XDA that the author stated he had experience with this on an S6 that I linked above in my original post. I tried what he said but it did not work for me. That could be because I used the wrong files or just from my inexperience. I did send that poster a message but have not heard back from him.
So with all that said I'm still in the same position. I need help from the folks here on XDA. Anybody got any ideas? Thank you all.

medic265 said:
I appreciate your replying to my post. But none of this is a known fact. You are making an assumption. And while it could be true neither you nor I know that it is true. And if it is true then that is on the seller, not on me. What is a known fact (at least by me) is that I have a phone that I bought in good faith. It is locked and I need help.
I have found many posts and videos on the internet of S5's and other phones being unlocked. I found a post here on XDA that the author stated he had experience with this on an S6 that I linked above in my original post. I tried what he said but it did not work for me. That could be because I used the wrong files or just from my inexperience. I did send that poster a message but have not heard back from him.
So with all that said I'm still in the same position. I need help from the folks here on XDA. Anybody got any ideas? Thank you all.
Click to expand...
Click to collapse
My friend, you have to believe what @Tacoo is saying...with s6, you cannot bypass the RAC. Talking about the s5, you can only bypass it when it has kitkat and s6 is far different from s5 in terms android version and such bugs has being fixed...the only option u have now is to contact the person you bought the phone from to help you with the RAC or return the phone and get your money back. There is no way to bypass RAC in S6

success123 said:
My friend, you have to believe what @Tacoo is saying...with s6, you cannot bypass the RAC. Talking about the s5, you can only bypass it when it has kitkat and s6 is far different from s5 in terms android version and such bugs has being fixed...the only option u have now is to contact the person you bought the phone from to help you with the RAC or return the phone and get your money back. There is no way to bypass RAC in S6
Click to expand...
Click to collapse
Exactly. Android on Lollipop and Marshmallow is like what Apple did with iOS. On iOS, if you put the lockdown on your phone and it gets stolen, even if someone wipes it entirely, the phone is useless without the original owner putting in their Apple ID. Android is the same way now, along with Samsung having their own account layer on top of that.
You can restore and wipe the phone, but chances are that you're not going to bypass this without contacting RAC.

Related

Keep away from theandroiddoctor.com

Hi,
I bought the unlock service for my sm-n920p note 5 phone. The connect my phone remotely. They make somethings then said the phone is unlocked. But my phone is not unlocked. I couldn't use my phone. Then my phone give invalid sim messages.
I couldn't reach support. Open a few tickets but nobody contact me. I reach them via chat but they said me phone is blacklisted and a lot of "mother ****er, **** off, etc". They don't give me money back.
They give guarantee theandroiddoctor_com/imei-guarantee
They said unlock will be permenant.
Please keep away this persons and send this messages to your friends.
Regards,
That stinks man
Sent from my Pixel using Tapatalk
Jesushasadroid said:
That stinks man
Sent from my Pixel using Tapatalk
Click to expand...
Click to collapse
My order number is 15288.
I can send a lot of screenshot from my unlocked phone. Why I'm so ungry for $15. I lost totaly $500 for this phone. So $15 is not important for me. I can paid another $15 for permanent unlock my phone.
If you are theandroiddoctor person, you should explain the all process. Why technician close the session after unlock process without my test result. Nobody answer me, nobody answer my support request.
All time they use bad words and their behaviour is not fair.
Regards,
umitgl said:
My order number is 15288.
I can send a lot of screenshot from my unlocked phone. Why I'm so ungry for $15. I lost totaly $500 for this phone. So $15 is not important for me. I can paid another $15 for permanent unlock my phone.
If you are theandroiddoctor person, you should explain the all process. Why technician close the session after unlock process without my test result. Nobody answer me, nobody answer my support request.
All time they use bad words and their behaviour is not fair.
Regards,
Click to expand...
Click to collapse
Because they aren't a true professional shop, they are someone that does this from their home. They don't care about whether your phone works, they only care about getting paid and they didn't do the right thing because they didn't want to pay for messing your device up because they don't have a true business like a true professional would.
That's what you get for trying to save money to get it done and trusting someone that you found on the internet instead of taking your device to a trusted and reputable professional shop, you get what you pay for, it's your own fault for being stupid enough to trust someone you found online.
You made a bad decision and now you're paying the price, get over it, move on and learn a lesson from it. Posting here isn't changing anything.
Sent from my SCH-I535 using Tapatalk
theandroiddoctor
Droidriven said:
Because they aren't a true professional shop, they are someone that does this from their home. They don't care about whether your phone works, they only care about getting paid and they didn't do the right thing because they didn't want to pay for messing your device up because they don't have a true business like a true professional would.
That's what you get for trying to save money to get it done and trusting someone that you found on the internet instead of taking your device to a trusted and reputable professional shop, you get what you pay for, it's your own fault for being stupid enough to trust someone you found online.
You made a bad decision and now you're paying the price, get over it, move on and learn a lesson from it. Posting here isn't changing anything.
Sent from my SCH-I535 using Tapatalk
Click to expand...
Click to collapse
Regarding the Note 5, the phone can be restored to factory conditions by downloading Samsung Kies. Once downloaded fire up the software, select "tools" followed by "firmware upgrade and initialisation". Then connect your phone and the software will download all the necessary files, including the latest updates. I know this because they screwed my phone's IMEI during a unlock process, probably hoping they would squeeze more money out of me for a IMEI repair. Kies solved my IMEI problem, and their unlock wasn't affected by the Kies update (their unlock worked). These are unsavoury people who had access to my computer and phone while they carried out their half a job. Hindsight is a wonderful thing....
js6281 said:
Regarding the Note 5, the phone can be restored to factory conditions by downloading Samsung Kies. Once downloaded fire up the software, select "tools" followed by "firmware upgrade and initialisation". Then connect your phone and the software will download all the necessary files, including the latest updates. I know this because they screwed my phone's IMEI during a unlock process, probably hoping they would squeeze more money out of me for a IMEI repair. Kies solved my IMEI problem, and their unlock wasn't affected by the Kies update (their unlock worked). These are unsavoury people who had access to my computer and phone while they carried out their half a job. Hindsight is a wonderful thing....
Click to expand...
Click to collapse
Deleted
Cyberbullying at it's best, STAY AWAY FROM THEM
To add to the OP's experience, here is what i had to go through:
I asked about the process to unlock a galaxy s7 and the online chat support rep sent me a Google pay link. I asked him whether they'd support Paypal and he responded with a barrage of expletives, also threatening to install active x and hack my browser. NEVER EVER USE THIS SITE FOR ANYTHING.
umitgl said:
Hi,
I bought the unlock service for my sm-n920p note 5 phone. The connect my phone remotely. They make somethings then said the phone is unlocked. But my phone is not unlocked. I couldn't use my phone. Then my phone give invalid sim messages.
I couldn't reach support. Open a few tickets but nobody contact me. I reach them via chat but they said me phone is blacklisted and a lot of "mother ****er, **** off, etc". They don't give me money back.
They give guarantee theandroiddoctor_com/imei-guarantee
They said unlock will be permenant.
Please keep away this persons and send this messages to your friends.
Regards,
Click to expand...
Click to collapse
They are racist. Disgusting human being. I had a horrible experience through their online "help" to fix my note 5 blocked on the Samsung Google Account Verification screen.
Disgusting
I am filing a racial discrimination complaint against this Sharena Johnson that sent me a gpay link and their service. What a disgusting person
GOOD NEWS
Just want to let everyone here know that the androiddoctor has been shut down by me. I contacted someone in the higher dept in shopify and i got their website shut down. They messed with the wrong person. Scammed my friend for $40 now they are done.
Here is proof
Attached are photos showing site down and me messaging them before and after.
hec2k said:
Attached are photos showing site down and me messaging them before and after.
Click to expand...
Click to collapse
Dude they're still online.
Lets report the site to google and firefox . Maybe they'll mark the site as deceptive
Report Link

Imei help please

Very similar situation with Verizon.. called them many times but they saidthe phone was under contract and I'd need the account info and before they can help me. I've tried to contact the guy on fb where I bought it and seen his post from a sell/buy page yet his account. Is no longer available or doesn't show when I search his name. I asked if I could have a number they have on file or can they contact him and they said that they couldn't due to privacy issues.. I bought the s7 edge from him and now only use it have of it is an Internet Explorer... it's a very nice phone set me back 240.00 between a rock and a hard place please help. Or any advice on what to do just try and sell it across seas get a Lil money back. That was about the best advice I have gotten so far. Thanks guys
Bobbybre said:
Very similar situation with Verizon.. called them many times but they saidthe phone was under contract and I'd need the account info and before they can help me. I've tried to contact the guy on fb where I bought it and seen his post from a sell/buy page yet his account. Is no longer available or doesn't show when I search his name. I asked if I could have a number they have on file or can they contact him and they said that they couldn't due to privacy issues.. I bought the s7 edge from him and now only use it have of it is an Internet Explorer... it's a very nice phone set me back 240.00 between a rock and a hard place please help. Or any advice on what to do just try and sell it across seas get a Lil money back. That was about the best advice I have gotten so far. Thanks guys
Click to expand...
Click to collapse
You've been had, it seems they sold you a device that has been blacklisted due to non payment on their bill.
The only way to activate this phone is for the former owners bill to be paid, then they will remove the block.
Otherwise, sell it, but make it known to any buyers that it does not have a valid IMEI/blacklisted.
Don't cheat someone the way you were cheated, cut your losses and consider it a lesson learned, then be smarter the next time you buy a used device. Remember, when you find a deal that's too good to be true, it usually is.
If you buy from ebay, only buy devices that say they have a good/valid IMEI and only from sellers with a very high rating.
The safest option for buying used devices is to use Swappa.com.
DO NOT CONTACT ME VIA PM TO RECEIVE HELP, YOU WILL BE IGNORED. KEEP IT IN THE THREADS WHERE EVERYONE CAN SHARE
Droidriven said:
You've been had, it seems they sold you a device that has been blacklisted due to non payment on their bill.
The only way to activate this phone is for the former owners bill to be paid, then they will remove the block.
Otherwise, sell it, but make it known to any buyers that it does not have a valid IMEI/blacklisted.
Don't cheat someone the way you were cheated, cut your losses and consider it a lesson learned, then be smarter the next time you buy a used device. Remember, when you find a deal that's too good to be true, it usually is.
If you buy from ebay, only buy devices that say they have a good/valid IMEI and only from sellers with a very high rating.
The safest option for buying used devices is to use Swappa.com.
DO NOT CONTACT ME VIA PM TO RECEIVE HELP, YOU WILL BE IGNORED. KEEP IT IN THE THREADS WHERE EVERYONE CAN SHARE
Click to expand...
Click to collapse
Not sure if you got my earlier reply I just want to thank you for taking the time to answer my question.. Verizon totally left me in the dark basically. It's weird that Verizon won't let me pay a balance if there is one left won't lmk anything. Especially seems how I'm on a sister network and ultimately I'd be bringing them money in not even bring the phone in. Lol anyways I appreciate it again may try and sell it no worries won't do unto others what was done onto me feels kinda crappy.. ttyl
Bobbybre said:
Not sure if you got my earlier reply I just want to thank you for taking the time to answer my question.. Verizon totally left me in the dark basically. It's weird that Verizon won't let me pay a balance if there is one left won't lmk anything. Especially seems how I'm on a sister network and ultimately I'd be bringing them money in not even bring the phone in. Lol anyways I appreciate it again may try and sell it no worries won't do unto others what was done onto me feels kinda crappy.. ttyl
Click to expand...
Click to collapse
They won't discuss or handle anything specific about an account with anyone but the authorities or the owner of the account, for security and privacy reasons, they are bound by law on this.
On a side note, if you bought the device from eBay then eBay might reimburse your purchase because what you received was not what was listed, you didn't get what you paid for. It wasn't listed as invalid IMEI, it was posted and sold as if it was all legit when it wasn't. eBay might handle this for you, it's worth a shot, at least.
DO NOT CONTACT ME VIA PM TO RECEIVE HELP, YOU WILL BE IGNORED. KEEP IT IN THE THREADS WHERE EVERYONE CAN SHARE

Galaxy J7 - G.oogle verification issue.

Hello everyone,
I'm new to the forum.. as a member that is. Over the years I've always came here to find solutions to any problems I might be facing with my phone. I always walked away with a solution except the one time (Galaxy Note 5/Verizon, I wanted to root it.. but I guess no one came up with away around that one).
But enough with the small talk, here is the problem I'm facing and I'm hoping one of the phone experts here can help me, or point me in the right direction. I recently purchased a Samsung Galaxy J7 Percy SM-J727P from someone online. They wanted $50, bUT since it was Google verification locked I was able to talk them down to $20. Prior to going and picking it up I did a quick search for bypassing the g.oogle verification to see if others has successfully bypassed it, and I found a number of YouTube videos as well as websites with steps on how to do it. So I went ahead and purchased the phone. I began watching videos following a couple methods I saw on YouTube which had comments as recently as 3 days ago of people saying that they were able to bypass it. Little did I know there were so many J7s available. To my luck, I was unable to get any of the methods to work.
So I've come here to ask the experts on their advice on how to bypass the verification on this specific model J7. If anyone knows how and doesn't mind telling me, or pointing me in the right direction on where to read the steps on how to go about bypassing it I would appreciate it.
Thanks in advance.
KooKlique said:
They wanted $50, bUT since it was Google verification locked I was able to talk them down to $20.
Click to expand...
Click to collapse
It looks like you were handed over a suspicious phone. Maybe stolen or maybe a dumb owner. We dont do FRP unlocking here on XDA. If videos didn't work, you probably wont get any other help from community.
Go to a local mobile shop would be my suggestion.
FRP is there to prevent lost/stolen phones from being used, if you've bought a phone that is FRP locked you should take it up with the seller. Not try to break the lock yourself!
Bottom line, its very likely the phone has either been lost or stolen.
If the phone was obtained legitimately you can ask the seller to reset their password and unlock it as per Samsung's instructions here:
https://www.samsung.com/us/support/frp/
Thread closed.

anyone NICE have some time to teach

I want to learn some basic stuff and have a ton of questions. I posted a few but the 1 person that Dm'ed me when I tryed to ask more questions yelled at me for having tone when even though I was very nice because I am greatful that he took the time.
I do not want to get yelled for no reason so there is no way I will ask him anything else.
So is there anyone willing to take sme time to have a conversation with me about a samsung S6 phone?
No one is going to yell at you for no reason... if they do it's a lick on them.
Post your questions so others can learn as well.
No one person knows all the solutions so you benefit from more sources of knowledge by posting the questions on the forum.
Or simply be patient as you will eventually find the answers you seek... works for me.
Ok I was given a phone samsung from a lady that changed to a new company.
The phone she gave me has no sim card and has been resotred to start.
What th woman who gave it to me and I both do not know is if the phone is carries locked and how to gey it unlocked.
I have googled and it seems there are a lot of unlock code generators that charge a fee.
Can anyone tell me first is there a free one second if not one that is not some kind of a scam.
The phone says it is a Samsung SM-G920A.
cannotkeepup said:
Ok I was given a phone samsung from a lady that changed to a new company.
The phone she gave me has no sim card and has been resotred to start.
What th woman who gave it to me and I both do not know is if the phone is carries locked and how to gey it unlocked.
I have googled and it seems there are a lot of unlock code generators that charge a fee.
Can anyone tell me first is there a free one second if not one that is not some kind of a scam.
The phone says it is a Samsung SM-G920A.
Click to expand...
Click to collapse
Have the last owner sign in on the phone and delete their Google and Samsung accounts on it.
You can then do a factory reset and configure it as you please.
That's the easy way... any other way will be much harder.
blackhawk said:
Have the last owner sign in on the phone and delete their Google and Samsung accounts on it.
You can then do a factory reset and configure it as you please.
That's the easy way... any other way will be muc
Click to expand...
Click to collapse
Maybe I am not explaining this right.
The samsung phone has been reset so it is like it is a new phone.
It was a ATT carrier and I want to use it on a differant carrier so I need to unlock the carrier.
So I am looking for a way to unlock the carrie.
So what I am looking for is a
Unlock Code Generator.​
Is there one that is used and not a scam?
cannotkeepup said:
Maybe I am not explaining this right.
The samsung phone has been reset so it is like it is a new phone.
It was a ATT carrier and I want to use it on a differant carrier so I need to unlock the carrier.
So I am looking for a way to unlock the carrie.
So what I am looking for is a
Unlock Code Generator.​
Is there one that is used and not a scam?
Click to expand...
Click to collapse
The easiest way is to have AT&T unlock it.
If there's no outstanding balance on the account they should. Usually the account holder does this, not sure how this will work in your case.
AT&T can still/could have blacklist(ed) the phone's imei even if you use a 3rd party unlocker.
Probably best to work it out with AT&T. They are very intolerant of delinquent accounts though. If a balance was owed by the previous owner they will probably want it paid to unlock it. They just want their money. If no money is owed you should be alright.
As much as I know... I may be mistaken. Never had to play with this.

lg stylo 5 dilemma

so a friend who owed me some money said he had an extra phone because he just got a new one. I can confirm this because I was there when he got his new stylo 6 so not thinking much about it (aka trust) and I desperately needed a phone so i agreed. he dropped the phone off at my work the other day, its clean, no cracks, i was very happy with it. the one thing that i couldnt confirm was it was unlocked. because of my trust with this so called friend i believed him when he said he hadnt charged it cuz he didnt use it anymore.
all good...i have a charger at the house i thought. and i did, but i turn the phone on and its locked.
i go to message my buddy, no response. i call, no answer. dude literally wont contact me because idk maybe doesnt know code (like he stole it or found it) or he knows code the and the phones software is ****ed, idk. but i ordered a metro sim and am hoping they will be able to help.
did i buy a paperweight, since i guess im not geitting paid back either by my degenerate of a friend, whom im removing the title of "friend" Its a nice phone and i would like to be able to use it.
any ideas? im nervous to reset because i dont want to google lock it incase he was logged in.
and for anyone wanting to imply im the thief go learn about KARMA. LEARN ABOUT IT. VERY REAL AND ALWAYS OCCURS.
hughhmannn said:
so a friend who owed me some money said he had an extra phone because he just got a new one. I can confirm this because I was there when he got his new stylo 6 so not thinking much about it (aka trust) and I desperately needed a phone so i agreed.
Click to expand...
Click to collapse
It's not clear what phone you received also another strange thing is the phone looked in good conditions but no charger??
Another huge mistake you made is you didn't even turn the phone on in front of your "friend"?
The phone still has a Google account from the previous owner so even hard resetting it doesn't give you a working phone.
Imagine if the phone is stolen and someone just hard resets it and gets away, it doesn't work this way because Google will ask you the previous owner's login details.
In addition it looks like the phone has a screen lock so you're out of luck.
You can check online if the IMEI was blocked = stolen phone or unpaid phone rates.
Depending on your country of origin you should call the Police and report this "friend" and say he sold you a stolen phone, you believe it's stolen because the phone is locked and that guy refused to deal with you.
Lesson learned, buying second hand phones is very risky unless you know what you're doing.
Regarding Google, I sold a Google Pixel3 with hard reset and the new buyer was able to use it while a Lenovo P2 with hard reset will only allow the setup once it gets the previous owner Google credentials!
hughhmannn said:
so a friend who owed me some money said he had an extra phone because he just got a new one. I can confirm this because I was there when he got his new stylo 6 so not thinking much about it (aka trust) and I desperately needed a phone so i agreed. he dropped the phone off at my work the other day, its clean, no cracks, i was very happy with it. the one thing that i couldnt confirm was it was unlocked. because of my trust with this so called friend i believed him when he said he hadnt charged it cuz he didnt use it anymore.
all good...i have a charger at the house i thought. and i did, but i turn the phone on and its locked.
i go to message my buddy, no response. i call, no answer. dude literally wont contact me because idk maybe doesnt know code (like he stole it or found it) or he knows code the and the phones software is ****ed, idk. but i ordered a metro sim and am hoping they will be able to help.
did i buy a paperweight, since i guess im not geitting paid back either by my degenerate of a friend, whom im removing the title of "friend" Its a nice phone and i would like to be able to use it.
any ideas? im nervous to reset because i dont want to google lock it incase he was logged in.
and for anyone wanting to imply im the thief go learn about KARMA. LEARN ABOUT IT. VERY REAL AND ALWAYS OCCURS.
Click to expand...
Click to collapse
om...., well... if it don't work anyways... I'd reset it, worst case it Google locks, AND asks for screen code and Gmail, and your buddy should have that if he or she ever responds anyway

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