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Dont Buy In Expansys Much Bad Support!!!!!!!!

Dont Buy In Expansys Much Bad Support!!!!!!!!

why? Please expand and tell us your experience....

dontbuyexpansys said:
Dont Buy In Expansys Much Bad Support!!!!!!!!
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Odd?
I have bought a number of items from them and had no problems?
Hard to comment when you dont expand (pardon the pun) on your experience

I too have purchased from them and find them very helpful.
When i asked if the phone could be delivered to my work address if it was early or home address if it was late, it unexpectedly did come to my work address!
Very happy!

Expansys technical support
I guess the guy bought an Expansys branded (MWG) phone.
Expansys is very good at selling equipment and customer services related to sales in general but technical support for products they launch themselves is another matter. But I guess they are learning in the process. Very few "voluntary" support staff respond to enquiries on their forum and it takes a long time for the answer to really help you. But from what I read here HTC is not much better otherwise we would not need the help of all you guys.

wovens said:
I guess the guy bought an Expansys branded (MWG) phone.
Expansys is very good at selling equipment and customer services related to sales in general but technical support for products they launch themselves is another matter. But I guess they are learning in the process.
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Unfortunately they are "learning" the wrong way, i.e. in favour of profit over users. MWg support is a prime example - when they first launched their own products under the Ubiquio brand there was regular dialogue on the forums between customers, the Expansys/Ubiquio product managers, and even the TFW engineers, as well as actively developed firmware. Since the move to MWg, that's pretty much all dried up, and the whole of eXpansys' official forum support is done by one, very busy, employee (in addition to a few volunteer helpers who answer general questions).
On the other hand, that's still a lot more than you get from most other on-line retailers.

I use eXpansys sometimes for small purchases. Never had a problem.
It seems though from various things I've heard they are very good when everything is going right. When something goes wrong however....oh dear!

Just some random person with a grudge trying to take down a company. Woooohooooo! You fail!

I have purchased several items from them with no problems - they bent over backwards to get my diamond to me before i went on hols

Not the best
I asked a qu on the forum; was not even acknowledged.
I also asked a qu about getting my USB port fixed via their service; I noticed I had a few missed calls one night which could have been them, but I never received an email reply...

jolley_small said:
I asked a qu on the forum; was not even acknowledged.
I also asked a qu about getting my USB port fixed via their service; I noticed I had a few missed calls one night which could have been them, but I never received an email reply...
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You never get response from them, thats my experience too.
You get less information how things will get handled when you deal with Expansys.
Good or bad, have seen other companies who take customer care serious.
Thats the point.
My first order went perfect from them, my next one was not what i did order. then the **** begins.

[Q] IMEI numbers matching phone and box?

Long story short.. I sold a phone on eBay with the original box. However, the phone was replaced twice due to sleep death issues. So it turns out that the phone I had sold IMEI number was different then that of the original sticker on the box. This is normal as when you replace a phone, they don't send you a whole new box, they just give you a new phone.
So my question is.. why would a buyer make a big deal about the box's IMEI number not matching the phone's IMEI number? I can only think that he's trying to re-sell it somehow to make a profit, but can't because the numbers don't match.
His reason is "because customs won't allow phones into Europe without the original box with IMEI numbers matching". Riiiiiiight
Anyone care to speculate? Thanks.

So basically, the buyer is saying customs will take apart the packaging to check the IMEI, and take the phone out to check the IMEI on the back of it? Plus, what about phones that weren't shipped with their original boxes?
The buyer is obviously lying/bsing.

jianC said:
So basically, the buyer is saying customs will take apart the packaging to check the IMEI, and take the phone out to check the IMEI on the back of it? Plus, what about phones that weren't shipped with their original boxes?
The buyer is obviously lying/bsing.
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Exactly. He said he was speaking with the airport and they would charge $30-$40 dollars to get some "copies" of proof of ownership so he wants to be compensated for this in a partial refund. When I asked him for the number to this airport so I could verify this obvious bs story myself.. he all of a sudden had to ask his friend for the number and would get back to me. And still hasn't 5 hours later.
Obviously, he's trying to do something dodgy here and wants to be compensated $30-40 for something that he screwed up on by not making sure the IMEI numbers match beforehand. I just can't figure out what.

if i were the buyer, and all that's true, i'd be saying to myself, 'dang i guess i shoulda checked on this intl shipping stuff first..."
just my own thoughts on the matter though...
i wouldnt expect every seller, especially a person, selling his own phone to know every countries or airports shipping procedures...

Since you said Ebay: I take it this is outside the return period (if you had one/stated no returns). Assuming the buyer is reputable himself: I'd ask for documented proof. Paypal would require this as well so you're just saying him the time before Paypal asks him the same thing. Cause yeah: this is sketchy.

B-Naughty said:
if i were the buyer, and all that's true, i'd be saying to myself, 'dang i guess i shoulda checked on this intl shipping stuff first..."
just my own thoughts on the matter though...
i wouldnt expect every seller, especially a person, selling his own phone to know every countries or airports shipping procedures...
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Very true, although I don't claim to be an expert on such matters.. from what I understand.. customs doesn't actually open and physically inspect packages unless there's something really abnormal/illegal looking on the package. Imagine if customs actually physically inspected every single package that went through Europe on a daily basis. Not at all plausible.
But that really doesn't even matter in this case as he stated that he, himself, was going to Europe with the phone which made this all so much more bs-worthy.
alpha-niner64 said:
Since you said Ebay: I take it this is outside the return period (if you had one/stated no returns). Assuming the buyer is reputable himself: I'd ask for documented proof. Paypal would require this as well so you're just saying him the time before Paypal asks him the same thing. Cause yeah: this is sketchy.
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I did state no returns and yeah I was going to ask him for proof.. but I figured it would be needed anyway if he files a dispute, so I just left that be. I just told him that I'm sorry he didn't verify this all before purchasing as if it was that critical to the sale, he should have made sure before purchasing. I also told him that I could not help any further as the phone works exactly as it should and his only problem is mis-matched IMEI numbers. Definitely sketchy.

J0ESK0 said:
Very true, although I don't claim to be an expert on such matters.. from what I understand.. customs doesn't actually open and physically inspect packages unless there's something really abnormal/illegal looking on the package. Imagine if customs actually physically inspected every single package that went through Europe on a daily basis. Not at all plausible.
But that really doesn't even matter in this case as he stated that he, himself, was going to Europe with the phone which made this all so much more bs-worthy.
I did state no returns and yeah I was going to ask him for proof.. but I figured it would be needed anyway if he files a dispute, so I just left that be. I just told him that I'm sorry he didn't verify this all before purchasing as if it was that critical to the sale, he should have made sure before purchasing. I also told him that I could not help any further as the phone works exactly as it should and his only problem is mis-matched IMEI numbers. Definitely sketchy.
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this was a US to US transaction? i thought you shipped overseas... he doesn't have a leg to stand on... no part of your transaction said anything about what you do with it afterwards... or i warranty this, yada yada... it was no returns... i would imagine your sale outlined the phone in its condition... like you said, he should've inquired about that... he's taking it with him??? tell him throw the [email protected] box away....

B-Naughty said:
i would tell him throw the [email protected] box away....
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Hahaha.. exactly my thoughts. XD And yes, US to US transaction. Then all of a sudden 2 weeks later he needs the original box to match the phone so he can bring it to Europe with him as a gift. Smh. People will make anything up when they screw up instead of just admitting they made a mistake. Oh well heh.
Sent from my Jellybro'd Nexus Prime using xda premium

Unfortunately, eBay and PayPal always side with the buyer. Even if there is a stated "no returns" policy. To make everything supposedly even, they will tell him to ship it back to you, and you will have to refund the original price plus original shipping. You will both be out a little bit. Due to you already paying once for shipping, and him for having to pay to send it back.
Sent from my PG86100 using xda app-developers app

Did you get any receipts or paperwork for the replacements. This may be enough if you can send him those as proof.
Sent from my Nexus 7 using Tapatalk 2

austin420 said:
Unfortunately, eBay and PayPal always side with the buyer. Even if there is a stated "no returns" policy. To make everything supposedly even, they will tell him to ship it back to you, and you will have to refund the original price plus original shipping. You will both be out a little bit. Due to you already paying once for shipping, and him for having to pay to send it back.
Sent from my PG86100 using xda app-developers app
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People have gotten around this. All the buyer has to do is do a chargeback on their CC. Dirty business.

Please use the Q&A Forum for questions &
Read the Forum Rules Ref Posting
Thanks ✟
Moving to Q&A

WARNING: The Unlock Pros... (IMEI change scam)

mod edit:
no talking about IMEI changing period.

unlock pros
Did you ever got your money refunded. Or what ever transpired here? I did mailed a device to them for imei fix, but cannot get a hold of them to see what its happening.

mazinger4 said:
Did you ever got your money refunded. Or what ever transpired here? I did mailed a device to them for imei fix, but cannot get a hold of them to see what its happening.
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i´m on the same boat, i sent a unit to get imei repareid but nobody respond about my order, the tech guy talks horrible when you try to communicate thru remote service terminal, but i´m so worried i think i lost my unit and 70 US, be aware about this people, we have to do something.

himuraxxx said:
i´m on the same boat, i sent a unit to get imei repareid but nobody respond about my order, the tech guy talks horrible when you try to communicate thru remote service terminal, but i´m so worried i think i lost my unit and 70 US, be aware about this people, we have to do something.
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The same thing happen to me...I was told I had to send my phone in and its been well over a month and i had not received my phone or are they returning my call or email......Do not do any business with them....

Ouch, this thread caught my attention. Thanks for sharing with us.
Sent from my Lenovo A5000 using XDA Free mobile app

The Unlock Pros = The Scam Pros
They've done the same thing to me. They got me to send my $900 phone in for IMEI repair after they've screwed it up remotely. They use a UPS Store mailbox as shipping address.
Once they got the phone they started ignoring my emails and phone calls. When I finally got someone with the username "Scott" one their website live chat, he was rude first and later mocked me, called me stupid, dumb and all the f words for asking about my phone.
Never do business with these guys. They are thieves and they continue to steal phones because they assume people won't waste their time and money to sue them for stealing their cell phones. At least that's what the Scott guy told me after insulting me online. Also they think or assume your phone is stolen so you won't do anything if they steal from you.
They do provide the remote unlock and IMEI repair but this is just their way to make their business look legitimate. In reality the look for opportunities to have you ship your phone in. For example they will intentionally screw up the phone then as you to ship it in.
By the way, they will show you a mail label to make you think that they'll ship your phone back to you soon. This is just a trick, Kiss your phone goodbye if you've made the mistake like me to ship your phone to these scammer.

Just so you know(no offense) but to unblacklist means to hack into the phones database. And I feel really sorry for you. Hope you get your money back.
Sent from my GT-i9505(rooted) Android 4.4.2

mazinger4 said:
Did you ever got your money refunded. Or what ever transpired here? I did mailed a device to them for imei fix, but cannot get a hold of them to see what its happening.
Click to expand...
Click to collapse
chaoshunter said:
Just so you know(no offense) but to unblacklist means to hack into the phones database. And I feel really sorry for you. Hope you get your money back.
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Click to collapse
Update:
Exactly like this scumbag told me, Paypal will not refund intangible goods. This pos "merchant ' had bragged to me about that & told me I'd never get my money back.
Paypal did refuse, at first... but they changed their minds after I sent 'em the tape of the guy they gave my money too threatening me and my kids.... (Thank goodness fro rooted phones!) I may have also mentioned that I would report them (paypal) to the Office of the Inspector General for aiding in interstate criminal this and that, extortion, etc etc.
The next day, I got an email saying Paypal had refunded my money from Paypal funds.
They did not take my money back from the Unlock Pros AFIK. The Unlock Pros is one scumbag ripoff artist using Paypal to do it.

hellcatrydr said:
Update:
Exactly like this scumbag told me, Paypal will not refund intangible goods. This pos "merchant ' had bragged to me about that & told me I'd never get my money back.
Paypal did refuse, at first... but they changed their minds after I sent 'em the tape of the guy they gave my money too threatening me and my kids.... (Thank goodness fro rooted phones!) I may have also mentioned that I would report them (paypal) to the Office of the Inspector General for aiding in interstate criminal this and that, extortion, etc etc.
The next day, I got an email saying Paypal had refunded my money from Paypal funds.
They did not take my money back from the Unlock Pros AFIK. The Unlock Pros is one scumbag ripoff artist using Paypal to do it.
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I hate scammers more then anything. Hope they get what they deserve.
Sent from my GT-i9505(rooted) Android 4.4.2

I am sorry that you got scammed, and glad you got your money back.
But on THIS site we do not discuss anything to do with IMEI changing for any reason, this includes services or hack methods.
Closing this up.

I'm supper annoyed.

A friend of mine keeps asking whether he should buy a new note5, and then after a week return it but with a different note 5 still in new condition in the box. I keep telling him that he can't beat the system, and T-Mobile will smack his tushi the moment it realizes what he did. But he won't listen, so now I made this thread to see what you guys say. I personally never see employees check the imei on returns, but that's just me.

re: imei
helikido said:
A friend of mine keeps asking whether he should buy a new note5, and then after a week return it but with a different note 5 still in new condition in the box. I keep telling him that he can't beat the system, and T-Mobile will smack his tushi the moment it realizes what he did. But he won't listen, so now I made this thread to see what you guys say. I personally never see employees check the imei on returns, but that's just me.
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Haven't you guys heard about IMEI numbers yet? LOL
That's the first thing Tmoble checks to make sure its
the same as the original purchased phone's IMEI...
They do that not only to prevent fraud but but it's the
law regarding refunds, exchanges and repair.
Good luck,
Have a great day!

Needs to get insurance
Sent from my SM-N920T using XDA-Developers mobile app

I'd say go about your business, and don't think about it anymore. You did what you could, and he's a grown man. If he wants to play around with karma, stand back and let him.

helikido said:
A friend of mine keeps asking whether he should buy a new note5, and then after a week return it but with a different note 5 still in new condition in the box. I keep telling him that he can't beat the system, and T-Mobile will smack his tushi the moment it realizes what he did. But he won't listen, so now I made this thread to see what you guys say. I personally never see employees check the imei on returns, but that's just me.
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Click to collapse
I'm just going to weigh in my two cents first of all when a phone is purchased the imei is scanned and allows it to be used on the network once a return happens that same imei is scanned maybe it's not physically scanned it may just be auto filled from the receipt but the new phone will stop working and won't be activated because it was "returned" tell your friend to no try and scam companies like that they're not stupid and returns are done a certain way for this very reason and if he is caught he could face trouble with the law just be honest and tell him to buy a new phone and stick with it.

helikido said:
A friend of mine keeps asking whether he should buy a new note5, and then after a week return it but with a different note 5 still in new condition in the box. I keep telling him that he can't beat the system, and T-Mobile will smack his tushi the moment it realizes what he did. But he won't listen, so now I made this thread to see what you guys say. I personally never see employees check the imei on returns, but that's just me.
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I hope this isn't one of those scenarios where the friend is really you. First off, why buy a new one when he already has a like new one? If it's a T-Mobile note 5, unless it's blocked for non payment or something the phones still under manufacturer warranty and T-Mobile will exchange it. The whole story sounds a bit fishy to me tbh.

Keep away from theandroiddoctor.com

Hi,
I bought the unlock service for my sm-n920p note 5 phone. The connect my phone remotely. They make somethings then said the phone is unlocked. But my phone is not unlocked. I couldn't use my phone. Then my phone give invalid sim messages.
I couldn't reach support. Open a few tickets but nobody contact me. I reach them via chat but they said me phone is blacklisted and a lot of "mother ****er, **** off, etc". They don't give me money back.
They give guarantee theandroiddoctor_com/imei-guarantee
They said unlock will be permenant.
Please keep away this persons and send this messages to your friends.
Regards,

That stinks man
Sent from my Pixel using Tapatalk

Jesushasadroid said:
That stinks man
Sent from my Pixel using Tapatalk
Click to expand...
Click to collapse
My order number is 15288.
I can send a lot of screenshot from my unlocked phone. Why I'm so ungry for $15. I lost totaly $500 for this phone. So $15 is not important for me. I can paid another $15 for permanent unlock my phone.
If you are theandroiddoctor person, you should explain the all process. Why technician close the session after unlock process without my test result. Nobody answer me, nobody answer my support request.
All time they use bad words and their behaviour is not fair.
Regards,

umitgl said:
My order number is 15288.
I can send a lot of screenshot from my unlocked phone. Why I'm so ungry for $15. I lost totaly $500 for this phone. So $15 is not important for me. I can paid another $15 for permanent unlock my phone.
If you are theandroiddoctor person, you should explain the all process. Why technician close the session after unlock process without my test result. Nobody answer me, nobody answer my support request.
All time they use bad words and their behaviour is not fair.
Regards,
Click to expand...
Click to collapse
Because they aren't a true professional shop, they are someone that does this from their home. They don't care about whether your phone works, they only care about getting paid and they didn't do the right thing because they didn't want to pay for messing your device up because they don't have a true business like a true professional would.
That's what you get for trying to save money to get it done and trusting someone that you found on the internet instead of taking your device to a trusted and reputable professional shop, you get what you pay for, it's your own fault for being stupid enough to trust someone you found online.
You made a bad decision and now you're paying the price, get over it, move on and learn a lesson from it. Posting here isn't changing anything.
Sent from my SCH-I535 using Tapatalk

theandroiddoctor
Droidriven said:
Because they aren't a true professional shop, they are someone that does this from their home. They don't care about whether your phone works, they only care about getting paid and they didn't do the right thing because they didn't want to pay for messing your device up because they don't have a true business like a true professional would.
That's what you get for trying to save money to get it done and trusting someone that you found on the internet instead of taking your device to a trusted and reputable professional shop, you get what you pay for, it's your own fault for being stupid enough to trust someone you found online.
You made a bad decision and now you're paying the price, get over it, move on and learn a lesson from it. Posting here isn't changing anything.
Sent from my SCH-I535 using Tapatalk
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Click to collapse
Regarding the Note 5, the phone can be restored to factory conditions by downloading Samsung Kies. Once downloaded fire up the software, select "tools" followed by "firmware upgrade and initialisation". Then connect your phone and the software will download all the necessary files, including the latest updates. I know this because they screwed my phone's IMEI during a unlock process, probably hoping they would squeeze more money out of me for a IMEI repair. Kies solved my IMEI problem, and their unlock wasn't affected by the Kies update (their unlock worked). These are unsavoury people who had access to my computer and phone while they carried out their half a job. Hindsight is a wonderful thing....

js6281 said:
Regarding the Note 5, the phone can be restored to factory conditions by downloading Samsung Kies. Once downloaded fire up the software, select "tools" followed by "firmware upgrade and initialisation". Then connect your phone and the software will download all the necessary files, including the latest updates. I know this because they screwed my phone's IMEI during a unlock process, probably hoping they would squeeze more money out of me for a IMEI repair. Kies solved my IMEI problem, and their unlock wasn't affected by the Kies update (their unlock worked). These are unsavoury people who had access to my computer and phone while they carried out their half a job. Hindsight is a wonderful thing....
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Click to collapse
Deleted

Cyberbullying at it's best, STAY AWAY FROM THEM
To add to the OP's experience, here is what i had to go through:
I asked about the process to unlock a galaxy s7 and the online chat support rep sent me a Google pay link. I asked him whether they'd support Paypal and he responded with a barrage of expletives, also threatening to install active x and hack my browser. NEVER EVER USE THIS SITE FOR ANYTHING.

umitgl said:
Hi,
I bought the unlock service for my sm-n920p note 5 phone. The connect my phone remotely. They make somethings then said the phone is unlocked. But my phone is not unlocked. I couldn't use my phone. Then my phone give invalid sim messages.
I couldn't reach support. Open a few tickets but nobody contact me. I reach them via chat but they said me phone is blacklisted and a lot of "mother ****er, **** off, etc". They don't give me money back.
They give guarantee theandroiddoctor_com/imei-guarantee
They said unlock will be permenant.
Please keep away this persons and send this messages to your friends.
Regards,
Click to expand...
Click to collapse
They are racist. Disgusting human being. I had a horrible experience through their online "help" to fix my note 5 blocked on the Samsung Google Account Verification screen.
Disgusting
I am filing a racial discrimination complaint against this Sharena Johnson that sent me a gpay link and their service. What a disgusting person

GOOD NEWS
Just want to let everyone here know that the androiddoctor has been shut down by me. I contacted someone in the higher dept in shopify and i got their website shut down. They messed with the wrong person. Scammed my friend for $40 now they are done.

Here is proof
Attached are photos showing site down and me messaging them before and after.

hec2k said:
Attached are photos showing site down and me messaging them before and after.
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Click to collapse
Dude they're still online.
Lets report the site to google and firefox . Maybe they'll mark the site as deceptive
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