Database Info

HTC Repair Service

I always want to know how are HTC's service in other country.
As a Taiwanese I know service in my country is very important for
any minor or major company to be able to survive in Taiwanese market.
Few days ago I have drop my HTC onto the floor and the screen was damage (Still
working but there were black dot on the screen) and I have phone HTC and they
arrange someone to pick it up from me and that same day in the afternoon the
Service center phone me and told me the screen was damage due to dropping the
phone onto the floor (At this point I was thinking them going to charge me for
replacing the screen and I was ready to accept any fees which them offer me)
and once them have explain the problem them told me the phone will be fix and
delivery to me the next day and I should expect the phone to arrive before afternoon. I was wondering when will them told me about the price for fixing the screen and they seems like not bother mentioned it so I ask the caller. Their respond was it's ok, we not going to charge you anything as long as you are happy about our product and service and that is the most important part. After I hang up the phone I still not sure is this true or not.
At that moment after the phone arrive. I believe what the repair center told me and kept on thinking of all those year living in South Africa. Never have any company who act so fast and fix the problem so quick with out charging you anything.
So I just want to know how many people also find their service good and how many people think it's rubbish and also from which country as well.

i had to wait for my device for 4 weeks, also a screen replacement...hmm

The camera on my Desire died so I ended up having to send it to HTC.
I had it back within 2 weeks, which was pretty fast I thought.

Had the dreaded random reboot on my Desire. Sent it to the repair centre in UK. Returned within 7 days with a new Mobo. Excellent service.

Much faster to do yourself easy replacement.
denatwork said:
i had to wait for my device for 4 weeks, also a screen replacement...hmm
Click to expand...
Click to collapse

i had my device for screen replacement done by 2 week in Singapore..

SGH I727 Battery Issue

My battery when I decide to charge it from whatever percent of battery it autitomatically instantly says 100% Complete Please Unplug Charger and it isnt even 1% of battery. And when I disconnect it it goes back to the number it was. For example 100% - 5% a heavy drop. What do I do? Never happened before and ive had this phone for 4months

Is it rooted/running a custom mod? In this case, wiping battery stats might help
It's also possible that your battery is defective. You might want to pick up a replacement
http://forum.xda-developers.com/showthread.php?t=1509691
Has several very reasonable options for replacement batteries
Sent from my SAMSUNG-SGH-I727 using XDA

Battery issue
I had the same issue. On screen meter would show full all day. Mine would also sometimes randomly shut down when the level should be full. Random. FYI. completely stock ROM.
1st trip to the AT&T service center: New battery straight out of a new box. No help.
2nd trip to the AT&T service center: New flash of stock software and new battery. Same issue.
3rd trip to AT&T service center: New phone(refurb) Mine was six weeks old keep in mind. Same problem.
4th trip in to the retail store: "We're sorry. You're going to have to take this up with Samsung. The phone is out of the 30 day window for replacement."
Walked down the street to a Verizon Store. Traded in broken Skyrocket for 175 bucks. Purchased a RAZR. Works great. Threatened the life of the AT&T store manager and will not pay the cancellation fee. Hell with them.

Any news on this issue? I'm in the same boat - phone thinks battery is full, but then shuts off and won't restart 'cause battery died.

spartan1actual said:
I had the same issue. On screen meter would show full all day. Mine would also sometimes randomly shut down when the level should be full. Random. FYI. completely stock ROM.
1st trip to the AT&T service center: New battery straight out of a new box. No help.
2nd trip to the AT&T service center: New flash of stock software and new battery. Same issue.
3rd trip to AT&T service center: New phone(refurb) Mine was six weeks old keep in mind. Same problem.
4th trip in to the retail store: "We're sorry. You're going to have to take this up with Samsung. The phone is out of the 30 day window for replacement."
Walked down the street to a Verizon Store. Traded in broken Skyrocket for 175 bucks. Purchased a RAZR. Works great. Threatened the life of the AT&T store manager and will not pay the cancellation fee. Hell with them.
Click to expand...
Click to collapse
Haha, I enjoyed reading this post! Sorry about your luck

spartan1actual said:
I had the same issue. On screen meter would show full all day. Mine would also sometimes randomly shut down when the level should be full. Random. FYI. completely stock ROM.
1st trip to the AT&T service center: New battery straight out of a new box. No help.
2nd trip to the AT&T service center: New flash of stock software and new battery. Same issue.
3rd trip to AT&T service center: New phone(refurb) Mine was six weeks old keep in mind. Same problem.
4th trip in to the retail store: "We're sorry. You're going to have to take this up with Samsung. The phone is out of the 30 day window for replacement."
Walked down the street to a Verizon Store. Traded in broken Skyrocket for 175 bucks. Purchased a RAZR. Works great. Threatened the life of the AT&T store manager and will not pay the cancellation fee. Hell with them.
Click to expand...
Click to collapse
Honestly... I don't blame the guy. That sounded like a big cluster F*ck of a mess. Sorry to hear.

To fix the percentage problem for me when.it says 100% all day its because you didn't use your Samsung charger that was in the box with.your phone, if you use any other charger including car charger and it reaches 100% it will stay there only way to fix is to restart phone, and from then on use stock charger only
Sent from my SAMSUNG-SGH-I727 using xda premium

I have encountered this using cheap batteries from China. Put stock battery back in and all was well. Take battery out for 5 minutes and put back in. Are you using the stock battery?

spartan1actual said:
I had the same issue. On screen meter would show full all day. Mine would also sometimes randomly shut down when the level should be full. Random. FYI. completely stock ROM.
1st trip to the AT&T service center: New battery straight out of a new box. No help.
2nd trip to the AT&T service center: New flash of stock software and new battery. Same issue.
3rd trip to AT&T service center: New phone(refurb) Mine was six weeks old keep in mind. Same problem.
4th trip in to the retail store: "We're sorry. You're going to have to take this up with Samsung. The phone is out of the 30 day window for replacement."
Walked down the street to a Verizon Store. Traded in broken Skyrocket for 175 bucks. Purchased a RAZR. Works great. Threatened the life of the AT&T store manager and will not pay the cancellation fee. Hell with them.
Click to expand...
Click to collapse
You got shafted. After 30 days, it goes to warranty exchange and you get a refurb. That's kinda the only reason that department exists. I did this just yesterday and Ive had mine since November. Before 30 days you can exchange at the store for ANY reason, and it will be brand new. You can even exchange it for a different phone within the 30 days just for not liking . So he didn't know wtf he was doing, which doesn't surprise me at all, considering that 85 of the people I worked with were morbidly stupid. Oh, and something they will not tell you, but will comply with if you demand it: if its your third time getting the same device replaced you ALSO have the right to request a different model. But it usually requires going into a full psychotic break before they give you a different model.
Sent from my SAMSUNG-SGH-I727 using Tapatalk

Full Psychotic is all me! That's how I got the Skyrocket from an Atrix 4G. AT&T does have great customer care just people aren't patient enough or respectful with the employees the same rule that was implied to me as a child " Do good to others as you would like good to be done to you" Use that with any company and miracles tend to happen "DirecTV, OtterBox, Dell"

LG V10 Boot Loop of Death

As We Knw ... The LG V10 might have the same bootloop problem as the G4
However now we are hearing that Alot of the LG V10 users are suffering from the same issues with the bootloop as owners of the LG G4 suffered. Many owners of the handset went onto Twitter and Facebook to vent their frustration.
It is said that the only fix that has been effective to date is to put the handset into the freezer or put it in an oven with the oven on minimal heat. It seems that pulling the battery or doing a factory reset doesn’t help.
Unlike the LG G5 where owners only suffered from boot loops in the earlier batches, this time around it has been said that the problems with the V10 arrived ten months after the release of the device. The only good news is that the handsets are under warranty.
"Lately, many of us experienced bootlooping devices. LG had a similar problem with the G4 and it took months until the acknowledged the problem officially and offered uncomplicated repairs. Talking to LG they said it was not yet publicly released that there was a problem with the V10 too "
see on Reddit : https://www.reddit.com/r/lgv10/comments/4yao1s/v10_bootloop_please_report_in_this_sticky_thread/
so if u want sign this Petition : https://www.change.org/p/lg-electro...=des-lg-petitions_share-no_msg&fb_ref=Default

With all the reports of bootloop, it sure seems like more than 5 people would've signed the petition by now!
Sent from my LG-H901 using XDA Free mobile app

mine too . hardware failure. sudden death. i tired putting it in the freezer for 24 hours like i read on one thread and it worked. but after few hours went back to its final death ;(

I'm curious If motherboard was exchanged after Boot Loop is the problem solved or should I be aware of repeating the problem in the near future

Mine just died too after a year. Stuck on LG logo and won't boot.
H960AY model, MB replaced under warranty

Mine just died yesterday, two months out of warranty. I was a moderate (about twice a month) user of battery waster too (which will get a phone hot).
It happened seemingly out of nowhere too. I had it charging for about an hour unplugged it and launched Monster Legends and the screen went black. I had to unplug the battery to get it turned on and then it started looping. It wasn't even hot, it was warm but no where near what it has been in the past.
I put it in the freezer for 5 minutes and it worked briefly after so I figured it was the dreaded boot loop.
I went to tmobile and they gave me 200 credit (they were aware the phone was broke) and I was able to jump to the v20 for 100.
Seeing as the specs are nearly identical it wouldn't be too far out to say that this phone has enough similarities that the G4 problem jumped to the v10.
My manufacturer date was Nov 2015, LG didn't officially acknowledge the soldering issue of the G4 until Jan 2016 so hopefully those of you with a manufacturer date past Jan 2016 will be safe.
Only reason i picked the v20 is because of the capacity, low amount of junkware and removable battery. If it wasnt for that i would have gone back to Samsung, I might still do that when the note 8 comes out.
What really urks me is that the problem came out of left field without any warning so I wasn't able to backup if I needed to. Fortunately google backs up my media automatically so it wasnt a huge loss for me.
Sent from my LG-H918 using XDA-Developers Legacy app

So, I've had my V10 since it's release on AT&T. Just went into the death loop, same as my wife's G4, hers was replaced under warranty and got the V20. Mine however was not under insurance do to a military deployment and they never added it back. I got a S7 active, anyway. Still at almost 2 years old LG WILL replace the board inside and return it to working condition, just Google LG repair, leave the purchase date blank, it being a known defect they have to replace it regardless of age. You will loose root, because it will come back with 6.0+ on it.
Good luck to everyone I am not planning on owning another LG after this, back to Samsung for me.

Dakotahorse said:
So, I've had my V10 since it's release on AT&T. Just went into the death loop, same as my wife's G4, hers was replaced under warranty and got the V20. Mine however was not under insurance do to a military deployment and they never added it back. I got a S7 active, anyway. Still at almost 2 years old LG WILL replace the board inside and return it to working condition, just Google LG repair, leave the purchase date blank, it being a known defect they have to replace it regardless of age. You will loose root, because it will come back with 6.0+ on it.
Good luck to everyone I am not planning on owning another LG after this, back to Samsung for me.
Click to expand...
Click to collapse
Were you successful in getting your phone repaired, or is it currently being looked at? I just found the page to send mine in for repair, I just hope it isn't a total waste of time since this has been my favorite phone I have owned.

Lazarus65 said:
Were you successful in getting your phone repaired, or is it currently being looked at? I just found the page to send mine in for repair, I just hope it isn't a total waste of time since this has been my favorite phone I have owned.
Click to expand...
Click to collapse
I got it back in less than a week, they had it repaired and shipped back out teh same day it arrived lol
Sent from my SAMSUNG-SM-G891A using Tapatalk

Interesting I've heard horror stories about people turning their phones in and then having problems getting status updates or having to wait a month (or longer) to get the phone back.
Of course at the same time people are more likely to complain about it than to compliment.
I was going to send my v10 in but I decided to turn it in to mobile broken and get 200 credit so it ended up costing 104 to update to the v20. I just couldn't afford to go without a phone for a week let alone a month.
Sent from my LG-H918 using XDA-Developers Legacy app

To freeze or bake to revive from bootloop?
Hello everyone, i just received the bootloop of death on my v10 3 days ago & i am seeing where the home remedies worked for many people. I am going to stick a new, fully charged battery in my phone & then try one of these remedies. I need it to stay on long enough to back up my 2,500 photos... does anyone know if putting it in the freezer or oven makes it stay on longer than the other? & also how long did you freeze/bake your phones?
Any advise would be greatly appreciated!!!

If the faulty solder connection is really the reason why this happens I would imagine baking it could potentially actually fix the problem by melting the solder to make a solid connection.
A buddy at work fixed his playstation by setting a blow dryer to hot and putting it on the solder I am not sure where the loose connection is so I wouldn't know if this method would work without knowing where to aim it.
The freeze method works but it worked for about 5 minutes for me but I only put it in for 10 minutes so it might work longer if you put it in longer.
I would just be careful with the bake method and make sure you take out the battery! Also wouldn't put it up too high.
Sent from my LG-H918 using XDA-Developers Legacy app

Thank you i am going to try putting my phone in a ziplock bag & placing it in the freezer. After 15minutes i will insert the battery & try to turn it on while it's plugged into my computer & if it works i'll leave it plugged in while in the freezer to do a backup. If not i plan on putting the motherboard pannel in the oven...

Will be my last LG
I got the bootloop of death late last month. After reading about baking and freezing stories, decided to no bother, stored most things on the SD card anyway. Changed all of my account passwords to be safe. Got it in November of 2015. Verizon was no help. Called LG, said they had extended the V10 warranty by three months from the build date, which means that I missed the cut off by three weeks. Fortunately I have a SquareTrade warranty, got it fixed in less than a week. Also had them replace the screen because of the screen burn/retention issue. Probably my last LG, there's no excuse.

I've just got mine back. after the warranty the phone just froze and and restarted and then it doesn't go anywhere after boot screen. I've sent it to the service center and it is out of warranty and they said it was the MainBoard that need to be changed and that thing cost a lot, luckily, there's this super cool lady from the Philippines and from that invoice after receiving the faulty device she' said that for you to save i will mention here it is still under warranty and "wallah" got the phone back mainboard replaced and paid nothing.

Since it seems to be heat related I wonder if qc2 is a contributing factor since qc2 cannot adjust power output instead the extra juice is dissipated as heat.
Both g4 and v10 have quick charge it's interesting these are the two phones affected by the issue the most.
Sent from my LG-H918 using XDA-Developers Legacy app

It is not true that quick charge 2.0 does not have temperature control. It has such mechanism. I have seen the phone to reduce the charge rate for example during a hot summer day or if i use the phone while charging. Problem here i think can be solved by 2 different things.
1. Too much heat generated by the hot snapdragon 808 chipset (common component between G4 and V10).
2. Component on the motherboard that got screwed after some moths of usage.
It will be very useful if everybody having the problem shares the date of manufacturing of his phone and date when he bought it. It can be seen easily from the "LG phone from" program in google play. This way we can isolate if the problem appears only with certain (early?) batches or is consistent with late too. Mine is manufactured at the middle of january 2016 and i bougt the phone in march. So far i did not have any problem but as i see problems start to appear after 10 to 12 moths of usage so it may appear every moment.

Does anybody suffer bootloop after he/she changed motherboard ?

neptun2 said:
It is not true that quick charge 2.0 does not have temperature control. It has such mechanism. I have seen the phone to reduce the charge rate for example during a hot summer day or if i use the phone while charging. Problem here i think can be solved by 2 different things.
1. Too much heat generated by the hot snapdragon 808 chipset (common component between G4 and V10).
2. Component on the motherboard that got screwed after some moths of usage.
It will be very useful if everybody having the problem shares the date of manufacturing of his phone and date when he bought it. It can be seen easily from the "LG phone from" program in google play. This way we can isolate if the problem appears only with certain (early?) batches or is consistent with late too. Mine is manufactured at the middle of january 2016 and i bougt the phone in march. So far i did not have any problem but as i see problems start to appear after 10 to 12 moths of usage so it may appear every moment.
Click to expand...
Click to collapse
Yesterday I came across two LG V10s that had bootlooped. Both were H961N models and doing a quick check by using its IMEI, I found the manufacturing dates of both the phones being October and November of 2015 respectively.
Mine is also the H961N but produced in January of 2016. Fingers crossed.

I just got mine back today. Looking at the email they sent me about the phone it was a capacitor that failed. Before sending it in I put the phone near a fan with the back cover and battery removed and it booted up for a second before dying. I am also out of warranty by a year and they still took it in for free. Just leave the date blank. So the freezer method does work, but it has to be kept cool or it will shut off again.

Samsung Repair Process, or Lack Thereof

So, after spending 3 weeks not driving my car due to replacing fuel pumps, sending units, and numerous sensors, and thinking the car I borrowed from my mom was having issues with Bluetooth, it turned out the Bluetooth in my S8 Plus was completely toast. Would not turn on. Tried factory reset, the whole nine yards. So Samsung set up a repair, sent me a 2 day shipping label, and I sent it in on December 8th. I got the phone back on the 21st, almost 2 weeks after it was sent in. Nothing was fixed. The Bluetooth still wouldn't turn on. Somehow, when I signed up for the Samsung Care, it got cancelled, so not like I can get it serviced locally or swapped out. Samsung's attitude was, gee, we can send you an overnight UPS label. Sure, and with the holidays, you'll get it earliest next Wednesday, and I'll be without a phone until likely January 9th, earliest, to get it back. Samsung said they'd swap out the logic board, but my argument was, how stupid can you be that all you tested was the module for known good, but didn't actually see if it performed with the actual device? How do you send a unit back after 2 weeks that's no better than when you received it? They weren't willing to do anything to even offer a solution beyond a one day shipping label. I work as a manager for a company that does tech support for Apple, and this is the kind of run around I expect from Apple, not Samsung. I remember last year, iPhone 7's showing up on door steps with a piss yellow screen because quality control didn't catch it. I know of several DOA express replacements on iPhone 10's with $1250 holds on credit cards. I was cool with not having the phone for 2 weeks, I couldn't find anyone with an extra to borrow, but to be told to go another 2 or 3 weeks, over the holidays, without a phone, and trust you'll fix it right the second time is a bit much. Has anyone else had issues with the Bluetooth just not turning on, or having a repair with Samsung just go completely stupid?

chernabog88008 said:
So, after spending 3 weeks not driving my car due to replacing fuel pumps, sending units, and numerous sensors, and thinking the car I borrowed from my mom was having issues with Bluetooth, it turned out the Bluetooth in my S8 Plus was completely toast. Would not turn on. Tried factory reset, the whole nine yards. So Samsung set up a repair, sent me a 2 day shipping label, and I sent it in on December 8th. I got the phone back on the 21st, almost 2 weeks after it was sent in. Nothing was fixed. The Bluetooth still wouldn't turn on. Somehow, when I signed up for the Samsung Care, it got cancelled, so not like I can get it serviced locally or swapped out. Samsung's attitude was, gee, we can send you an overnight UPS label. Sure, and with the holidays, you'll get it earliest next Wednesday, and I'll be without a phone until likely January 9th, earliest, to get it back. Samsung said they'd swap out the logic board, but my argument was, how stupid can you be that all you tested was the module for known good, but didn't actually see if it performed with the actual device? How do you send a unit back after 2 weeks that's no better than when you received it? They weren't willing to do anything to even offer a solution beyond a one day shipping label. I work as a manager for a company that does tech support for Apple, and this is the kind of run around I expect from Apple, not Samsung. I remember last year, iPhone 7's showing up on door steps with a piss yellow screen because quality control didn't catch it. I know of several DOA express replacements on iPhone 10's with $1250 holds on credit cards. I was cool with not having the phone for 2 weeks, I couldn't find anyone with an extra to borrow, but to be told to go another 2 or 3 weeks, over the holidays, without a phone, and trust you'll fix it right the second time is a bit much. Has anyone else had issues with the Bluetooth just not turning on, or having a repair with Samsung just go completely stupid?
Click to expand...
Click to collapse
Sorry to hear that. I know you said you did a factory reset, but did you try installing new firmware via odin? If not, give it a shot. It's easy to do. I and many others have had issues that factory resets did not help, but re-installing firmware did.

nugzo said:
Sorry to hear that. I know you said you did a factory reset, but did you try installing new firmware via odin? If not, give it a shot. It's easy to do. I and many others have had issues that factory resets did not help, but re-installing firmware did.
Click to expand...
Click to collapse
I actually did try to flash the firmware, didn't fix it either. There was something seriously bad with the device. Samsung Pay quit working at like Walmart and Dollar General, worked when it wanted, and also the video for USB C to HDMI quit as well. Major failure with the logic board.

Doesn't sit properly on Samsung Wireless Charging stand

Hey guys, received my Note 20 Ultra Mystic White today. Its stunning.. but disappointed to learn that it doesn't properly sit on the official wireless charging stand due to the camera bump. It does still appear to charge but I feel the way it sits on the bottom of the hump could damage it over time.
Bit of a silly oversight from Samsung as they're providing this charger as a free gift here in the UK..

Doesn't sit flat, but it still fast-charges so it shouldn't be too much of an issue.
For those that use a case that raises the back to the camera bump, it can help to make even contact.

paulrgod said:
Hey guys, received my Note 20 Ultra Mystic White today. Its stunning.. but disappointed to learn that it doesn't properly sit on the official wireless charging stand due to the camera bump. It does still appear to charge but I feel the way it sits on the bottom of the hump could damage it over time.
Bit of a silly oversight from Samsung as they're providing this charger as a free gift here in the UK..
Click to expand...
Click to collapse
I haven't seen this as a free gift, I have only seen the Wireless Duo gift for the Galaxy Watch 3, which is a 'lay down' wireless charger pad that would not have this issue. How have you managed to obtain the phone in the UK prior to release day? I am curious.
.

apprentice said:
I haven't seen this as a free gift, I have only seen the Wireless Duo gift for the Galaxy Watch 3, which is a 'lay down' wireless charger pad that would not have this issue. How have you managed to obtain the phone in the UK prior to release day? I am curious.
.
Click to expand...
Click to collapse
Nothing sinister... I'd preordered from Samsung.com on Saturday.. when ordering i'd picked the earliest slot for delivery which was on 21st with DPD... was surprised to see that my order was updated on Tuesday and then DPD updated to say will be delivered on Wednesday.. it arrived at 07:07, the earliest delivery I've ever had!
Would have preferred the duo charging pad though!

ive got the vertical stand i got for free with the note 10+ last year. im not having any issues with the phone sitting on the stand. i also use it on the duo charging pad with the watch.

apprentice said:
I haven't seen this as a free gift, I have only seen the Wireless Duo gift for the Galaxy Watch 3, which is a 'lay down' wireless charger pad that would not have this issue. How have you managed to obtain the phone in the UK prior to release day? I am curious.
.
Click to expand...
Click to collapse
Lotsa people receiving their phones early. I got mine Tuesday morning surprisingly.

paulrgod said:
Nothing sinister... I'd preordered from Samsung.com on Saturday.. when ordering i'd picked the earliest slot for delivery which was on 21st with DPD... was surprised to see that my order was updated on Tuesday and then DPD updated to say will be delivered on Wednesday.. it arrived at 07:07, the earliest delivery I've ever had!
Would have preferred the duo charging pad though!
Click to expand...
Click to collapse
Nice that you got it early. I got my Galaxy Watch 3 yesterday early from the official release date (direct from Samsung)
But what's odd, is everywhere else seemed to be offering the Galaxy Live Buds or the X-Box Controller and Game Pass as pre-order gifts. The buds being my choice as they are worth £180.
I ordered from EE and the phone arrives tomorrow.
.

apprentice said:
Nice that you got it early. I got my Galaxy Watch 3 yesterday early from the official release date (direct from Samsung)
But what's odd, is everywhere else seemed to be offering the Galaxy Live Buds or the X-Box Controller and Game Pass as pre-order gifts. The buds being my choice as they are worth £180.
I ordered from EE and the phone arrives tomorrow.
.
Click to expand...
Click to collapse
Samsung.com had either the buds or a gaming pack which had the controller, wireless charging stand and 3 months gamepass. I chose this as have a set of Sony WF-1000XM3's. I guess the gaming pack in all is probably worth similar.
I've got terrible overheating and battery issues on my Note, may return it if doesnt improve over the next few days.

paulrgod said:
Samsung.com had either the buds or a gaming pack which had the controller, wireless charging stand and 3 months gamepass. I chose this as have a set of Sony WF-1000XM3's. I guess the gaming pack in all is probably worth similar.
I've got terrible overheating and battery issues on my Note, may return it if doesnt improve over the next few days.
Click to expand...
Click to collapse
I have been on XDA for over 15 years and I have lost count of how many people complain about overheating and battery consumption shortly after buying a new device, be it phone, tablet or smartwatch.
But you really need to give the device time to settle. There's a lot going on in the first hours and days, with apps being installed and synchronised, using your new shiny toy more than normal, taking time to optimise certain app and device settings that crop up, (that you probably had disabled on a previous device over time) and then the battery needs a few decent recharge cycles to get settled too.
I think you should give it a few more days and I reckon you'll be ok!
.

apprentice said:
I have been on XDA for over 15 years and I have lost count of how many people complain about overheating and battery consumption shortly after buying a new device, be it phone, tablet or smartwatch.
But you really need to give the device time to settle. There's a lot going on in the first hours and days, with apps being installed and synchronised, using your new shiny toy more than normal, taking time to optimise certain app and device settings that crop up, (that you probably had disabled on a previous device over time) and then the battery needs a few decent recharge cycles to get settled too.
I think you should give it a few more days and I reckon you'll be ok!
.
Click to expand...
Click to collapse
Thanks for the comment, 12 years around here myself I've had too many phones to list over this time, including pretty much every Note device since the Note 4 (i didn't pick up the 7). I've never seen anything like this... the battery i know should settle... but the heat is what is the most annoying causing the screen to be at low brightness every time i pick the bloody thing up, not once did the Note 10+ 5G ever do this even while gaming and such.. just typing this reply I'm guessing the device is now approaching 50c.. battery is at 85%, was taken off charge at 07:30, SOT 28 minutes...

paulrgod said:
Thanks for the comment, 12 years around here myself I've had too many phones to list over this time, including pretty much every Note device since the Note 4 (i didn't pick up the 7). I've never seen anything like this... the battery i know should settle... but the heat is what is the most annoying causing the screen to be at low brightness every time i pick the bloody thing up, not once did the Note 10+ 5G ever do this even while gaming and such.. just typing this reply I'm guessing the device is now approaching 50c.. battery is at 85%, was taken off charge at 07:30, SOT 28 minutes...
Click to expand...
Click to collapse
Firstly, I hope you didn't think I was being condescending in my answer! I am never quite sure on what level I am speaking to someone. So it's good to speak to a fellow veteran XDA member (see my sig for all the ridiculous amount of Sammy devices I have owned including all Note series)
I assume you have gone into the battery stats and looked at what is draining your battery. This week funny enough I was noticing a severe drain on my Note 10+ 5G and it wasn't for a couple of days I thought ... hmmm maybe I should check the battery consumption stats! It was LastPass that was doing it, really surprised as I don't even remember updating it. Google Play services is a regular culprit, especially on a new device. So maybe you should look at that first, because what you are describing clearly isn't normal and I haven't read any reports of this being common. Try rebooting in safe mode. Clearing cache in recovery mode.
You've probably tried all the above (I see you rolling your eyes!), I am just trying to cover everything that you might have missed. But I personally don't think the hardware is likely to be the cause. I hope you sort it and let us know what you found. My Note 20 Ultra arrives today, I will report back here if I have the same issues.
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apprentice said:
Firstly, I hope you didn't think I was being condescending in my answer! I am never quite sure on what level I am speaking to someone. So it's good to speak to a fellow veteran XDA member (see my sig for all the ridiculous amount of Sammy devices I have owned including all Note series)
I assume you have gone into the battery stats and looked at what is draining your battery. This week funny enough I was noticing a severe drain on my Note 10+ 5G and it wasn't for a couple of days I thought ... hmmm maybe I should check the battery consumption stats! It was LastPass that was doing it, really surprised as I don't even remember updating it. Google Play services is a regular culprit, especially on a new device. So maybe you should look at that first, because what you are describing clearly isn't normal and I haven't read any reports of this being common. Try rebooting in safe mode. Clearing cache in recovery mode.
You've probably tried all the above (I see you rolling your eyes!), I am just trying to cover everything that you might have missed. But I personally don't think the hardware is likely to be the cause. I hope you sort it and let us know what you found. My Note 20 Ultra arrives today, I will report back here if I have the same issues.
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Nah didn't think that at all, just offering good advice. Yeah tried all the usual stuff clearing cache etc... didnt really noticed anything out of the ordinary on the battery page, the battery usage today is high from Samsung Internet, but I'd expect it to be the highest today as pretty much only used that today to browse a bit of news this morning, here and the note 20 reddit.. might try removing it and try Chrome for a while..

I can personally verify that this version of the duo that the camera DOES NOT interfere with the charging. View attachment 5083389
Sent from my SM-N975U using Tapatalk

racingmatt1 said:
I can personally verify that this version of the duo that the camera DOES NOT interfere with the charging. View attachment 5083389
Sent from my SM-N975U using Tapatalk
Click to expand...
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Thanks, the version gifted from Samsung is this one, the back is too high.
https://www.samsung.com/uk/mobile-accessories/wireless-charger-stand-ep-n5200/EP-N5200TBEGGB/