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Hey!
The Issue: During a phone call the screen turns dark and will not reactivate...it will pop back up after the call disconnects. Hitting any of the site buttons does nothing.
I have tried flashing with the newest firmware (http://blog.geekbuying.com/index.ph...-firmware-released-0502-version/#.UtMOWM93vVI), and although it says this issue has been resolved, it does not fix the problem for me.
I heard that custom ROM fix the solution? (Saw it on this http://forum.xda-developers.com/showthread.php?t=1518663).
But last time I tried one of those, the phone bricked and it took me a while to get it back working (finding stock followed by lost IMEI).
Anyone know a solution? Or possibly a good solid custom ROM that will work? I would really appreciate your help!
I am also having this same issue but with my Cubot X6. However mine just doesn't work in the dark. During daylight it responds as it should.
After a lot of googling it seems to be a problem with jellybean as it occurs on a lot of other phones. A way of solving this would be to disable the proximity sensor but I can't find any settings to do so.
Need help
alrightiwill said:
I am also having this same issue but with my Cubot X6. However mine just doesn't work in the dark. During daylight it responds as it should.
After a lot of googling it seems to be a problem with jellybean as it occurs on a lot of other phones. A way of solving this would be to disable the proximity sensor but I can't find any settings to do so.
Need help
Click to expand...
Click to collapse
Hey! Not sure if this be of any help, but for me removing the screen (plastic) cover fixed the issue. I assume the screen cover was blocking a sensor thus resulting in my issues.
Just thought I let you know what worked for me...although I doubt your issue can be solved like this.
BTW, I suggest you start a new post, as this one is old and I doubt anyone will read it! also, check out geekbuying.com blog in regards to your phone. They might have more info.
I have tried reinstalling the os, root and unroot. Before the newest update I could get into the debug menu, *#808#, there I could see that the accelerometer is giving faulty data. After the update I can't even get into that menu again.
Seems to be a faulty sensor and something with the software. My facking phone is 2 days old........
Anyone else having this problem? Any ideas?
Yeah autorotate sucks for me. Anytime I'm on YouTube and try to watch in landscape it's hit amd miss and i have to keep moving phone to get it to work
hallo dare said:
Yeah autorotate sucks for me. Anytime I'm on YouTube and try to watch in landscape it's hit amd miss and i have to keep moving phone to get it to work
Click to expand...
Click to collapse
Damn. Sounds bad too.
I noticed this while playing Asphalt8 using the accelerometer to steer. It would work for a bit then get stuck trying to drive me into the side of the road!!!
Thinking it may be a bug in the game, I looked at the raw sensor data using Physics Toolbox Suite and saw the same thing. The sensor outputs sensible data for several seconds, maybe even a couple of minutes. Then the values stop changing for about 12 seconds. The length of time the sensor works for is random but the 'dead time' is always about 12 seconds!
Has anyone found a solution to this? Even a hint as to whether it's a software or hardware problem so I can decide if I should send the phone back or wait for an update.
Thanks
Okay thank God someone else has the same issue. I was wondering what was so wrong for the longest time ?
Extremely annoying issue.
It's a software issue. Confirmed.
When I reboot the phone the issue dissapears. Meaning there is something wrong in the OS that tilts the gyroscope readings. At least there is a workaround... Hope OP fixes it soon
I used an OnePlus 5 for 2 years. Now I bought a 7 Pro. I'm wondering doing a downgrade due to this issue. Incredible how a company like oneplus and a premium phone has a software bug like this and there's still no update yet. Months without an update...
The fingerprint sensor also has a bug... Sometimes it simply doesn't work. The touch stops...
OnePlus! Where are you?
Hello,
I’m using the Xperia 5 since this Wednesday (for two days).
My overall experience with phone is mostly good (for most parts of using even perfect). Unfortunately, these nice words do not apply for the fingerprint sensor.
It usually takes 2-5 tries to unlock the phone, sometimes I can’t even open the phone with the fingerprint scanner at all. (The error messages are: Not recognized; could not process fingerprint, please try again. Sometimes it says something with "partial fingerprint").
I tried rebooting recalibrating the fingerprint with the wizard then rebooting again. Nothing seems to help. I know this doesn’t have to be eventually a defect or something. Fyi, my thumb is not moist or oily, same thing applies for the reader. Maybe my thumb is just too wide, I don’t know.
What’s your overall experience?
Jakub
Same experience. Worst fingerprint reader I've used.
Same here, IMHO the worst fingerprint sensor I've ever used on a device.
googam said:
Hello,
I’m using the Xperia 5 since this Wednesday (for two days).
My overall experience with phone is mostly good (for most parts of using even perfect). Unfortunately, these nice words do not apply for the fingerprint sensor.
It usually takes 2-5 tries to unlock the phone, sometimes I can’t even open the phone with the fingerprint scanner at all. (The error messages are: Not recognized; could not process fingerprint, please try again. Sometimes it says something with "partial fingerprint").
I tried rebooting recalibrating the fingerprint with the wizard then rebooting again. Nothing seems to help. I know this doesn’t have to be eventually a defect or something. Fyi, my thumb is not moist or oily, same thing applies for the reader. Maybe my thumb is just too wide, I don’t know.
What’s your overall experience?
Jakub
Click to expand...
Click to collapse
I got it working but putting my finger along the side of it and not by using the thumb having the finger pointing out from the phone.
Mine works almost every time now.
But it is indeed not the best scanner.
Sent from my [device_name] using XDA-Developers Legacy app
japkoslav said:
Same here, IMHO the worst fingerprint sensor I've ever used on a device.
Click to expand...
Click to collapse
So, you didn't use Z5 series. That was the worst fingerprint sensor. Fingerprint sensor didn't work more than it worked. This one on 5 is better but not good. Sometimes it doesn't work at all.
I have the same issue as well, as do many others evident from Sony Forums however the FPS works fine Banking apps, website logins etc
tomo100brt said:
So, you didn't use Z5 series. That was the worst fingerprint sensor. Fingerprint sensor didn't work more than it worked. This one on 5 is better but not good. Sometimes it doesn't work at all.
Click to expand...
Click to collapse
I didn't use a Sony phone with fingerprint sensor before
I am kinda used to finger print sensor being 99,99% accurate and reliable (iPad, Meizu, Nokia, LG, Samsung, Asus, Xiaomi etc.) so that's why I am surprised it can implemented so poorly. :silly:
Honestly after 2 weeks with this phone, I'm beginning to question whether it has a fingerprint scanner at all. Feel like I may as well just remove my fingerprints and forget it exists.
Tricky547 said:
Honestly after 2 weeks with this phone, I'm beginning to question whether it has a fingerprint scanner at all. Feel like I may as well just remove my fingerprints and forget it exists.
Click to expand...
Click to collapse
I sold mine last week, of same reasons. Useless fp, might as well be non existent.
I had to retrain myself with how to use the finger print scanner. With other phones, I'm used to using the tip of my finger, but that doesn't work with this scanner. As HellRoot describes above, I now lay the flat part of my finger against the scanner so that my finger is parallel to the phone (not pointing at an angle). Now I can get it to work very reliably.
thsieh said:
I had to retrain myself with how to use the finger print scanner. With other phones, I'm used to using the tip of my finger, but that doesn't work with this scanner. As HellRoot describes above, I now lay the flat part of my finger against the scanner so that my finger is parallel to the phone (not pointing at an angle). Now I can get it to work very reliably.
Click to expand...
Click to collapse
Sadly not working for me at all.
Not to mention I encountered "flip case" bug when the phone is refusing to accept touch screen input to take a call.
This "Sony experience" is much more frustrating than I ever expected and that comes from a guy that used LG V30 for 2 years.
If they do not fix software issues with Android 10 update, I will seriously give it to my mom or wife and buy a propper phone.
My FP sensor worked perfectly for two weeks, I did not get a single "Partial FP detected" and was wondering what's with the bad press.
Then, gradually over the course of a day, it's started playing up. Now I'm in line with everyone else, frustrating experience at less than 20% hit rate. Android 9 or 10 doesn't seem to make a difference, tried factory resetting etc.
Checking the Service Menu (*#*#7378423#*#* from the Dialler --> Service Tests --> Fingerprint Test) returns the following:
Fingerprint Sensor Status:
Sensor not OK
Sensor HWID:
0x0603
I can't seem to find more information on this error code, contacting Sony has returned the typical "Are you running the latest software?" and "Have you tried restarting your device?"
vlad_kfv said:
My FP sensor worked perfectly for two weeks, I did not get a single "Partial FP detected" and was wondering what's with the bad press.
Then, gradually over the course of a day, it's started playing up. Now I'm in line with everyone else, frustrating experience at less than 20% hit rate. Android 9 or 10 doesn't seem to make a difference, tried factory resetting etc.
Checking the Service Menu (*#*#7378423#*#* from the Dialler --> Service Tests --> Fingerprint Test) returns the following:
Fingerprint Sensor Status:
Sensor not OK
Sensor HWID:
0x0603
I can't seem to find more information on this error code, contacting Sony has returned the typical "Are you running the latest software?" and "Have you tried restarting your device?"
Click to expand...
Click to collapse
Right you are! Mine says the same. Has this been posted on the Sony forums?
vlad_kfv said:
My FP sensor worked perfectly for two weeks, I did not get a single "Partial FP detected" and was wondering what's with the bad press.
Then, gradually over the course of a day, it's started playing up. Now I'm in line with everyone else, frustrating experience at less than 20% hit rate. Android 9 or 10 doesn't seem to make a difference, tried factory resetting etc.
Checking the Service Menu (*#*#7378423#*#* from the Dialler --> Service Tests --> Fingerprint Test) returns the following:
Fingerprint Sensor Status:
Sensor not OK
Sensor HWID:
0x0603
I can't seem to find more information on this error code, contacting Sony has returned the typical "Are you running the latest software?" and "Have you tried restarting your device?"
Click to expand...
Click to collapse
I just got mine yesterday, pretty much everything work perfectly except for the fingerprint, and mine also show the same Service Tests info as yours.
When I scan my finger, it usually register only at certain angle, and usually only at my 2nd press on the scanner, which is quite frustrating
I really wonder if this is a software bug or hardware problem so I can have the store replace a new one.
thatguy222 said:
Right you are! Mine says the same. Has this been posted on the Sony forums?
Click to expand...
Click to collapse
Thanks, that's a good point :highfive:
I just raised it on the Xperia Support Forum, fingers crossed it gets enough traction for Sony to look into it!
japkoslav said:
I will seriously give it to my mom or wife and buy a propper phone.
Click to expand...
Click to collapse
You must be hating your mom and wife with a passion
yekollu said:
You must be hating your mom and wife with a passion
Click to expand...
Click to collapse
Thank you It made my day.
But seriously they do not mind to use not so reliable devices. Xperia 5 is still an upgrade for Xiaomi Note 4 or Asus M1 Pro user.
palkia171993 said:
I just got mine yesterday, pretty much everything work perfectly except for the fingerprint, and mine also show the same Service Tests info as yours.
When I scan my finger, it usually register only at certain angle, and usually only at my 2nd press on the scanner, which is quite frustrating
I really wonder if this is a software bug or hardware problem so I can have the store replace a new one.
Click to expand...
Click to collapse
It appears to be Software. I have issues only with unlocking the screen. The Banking apps seem to work fine (for now)
yekollu said:
It appears to be Software. I have issues only with unlocking the screen. The Banking apps seem to work fine (for now)
Click to expand...
Click to collapse
That's good to hear. I suspect so too because the service tests show everything was fine when I first bought the phone (it was running Pie at the time) and I started upgrading to Q soon afterward. And it was the 2nd day after I upgraded to Q that I notice the service test "Not OK" info.
Hope it can be fixed in the near future update and off topic: hope that update will also include patch for third party launcher to work with Q's Gesture (my most annoyed thing about Q)
Edit: After a few days using it, I realize it recognize the finger really well at certain angles. It never scans well with full finger but almost never miss when I use my finger tip or side. So I guess I can live with it for now. But still hope for improvement soon.
Well, other Xperias like XZ2, XZ3, XZP just got updated to 10 recently. And, all I've seen so far are complaints about 2 things: no swipe gesture (because the stock launcher hasn't been updated, which is rather stupid) and fingerprint on those devices all become less responsive. It took many times pressing to work, which sounds just like our problem.
So I guess this is a software based problem from Sony's side. Maybe some bad fingerprint driver I guess. Anyway, hope Sony is aware of this and get it fix soon with December security update (also hope for third party launcher patch too)
Open the dialer app, and type *#*#7378423#*#* to open the Service Menu, from there go to Service Tests and scroll down until you find Fingerprint test.
Please post the results here with your device model number (J8110, J9110, J8170), device build number (55.x.x.x.x), age of your device and whether or not you have issues with the fingerprint scanner.
Trying to figure out a pattern and it seems like XDA is more active (in comparison) than other forums for Sony devices.
Thanks.
J9110 flashed with J8170.
On 55.0.A.10.26 (pie), used to say "PASS"
On latest 55.1.A.0.748, now says fail. but fingerprint sensor works fine.
I'm guessing it's just a software issue.
iArvee said:
J9110 flashed with J8170.
On 55.0.A.10.26 (pie), used to say "PASS"
On latest 55.1.A.0.748, now says fail. but fingerprint sensor works fine.
I'm guessing it's just a software issue.
Click to expand...
Click to collapse
Yeah I wish I had more time to test on Pie but I upgraded to 10 almost immediately and the fingerprint has been hit or miss from the start, but for the past day it's been quite bad.
Now it won't unlock unless I completely wipe down the sensor and make sure it's 100% clean, after which it unlocks just fine, but after that it won't unlock till I clean it again.
Quite frustrating, but judging from what I've read, it seems like Sony messed up big time with the Android 10 update for the X1, so I can imagine me and many others are eagerly waiting for a new update.
By the way, do you have any issues on a 'converted' device? Anything not working as intended? And do OTA updates work or do you have to flash every new build manually?
MeltdownSpectre said:
Yeah I wish I had more time to test on Pie but I upgraded to 10 almost immediately and the fingerprint has been hit or miss from the start, but for the past day it's been quite bad.
Now it won't unlock unless I completely wipe down the sensor and make sure it's 100% clean, after which it unlocks just fine, but after that it won't unlock till I clean it again.
Quite frustrating, but judging from what I've read, it seems like Sony messed up big time with the Android 10 update for the X1, so I can imagine me and many others are eagerly waiting for a new update.
By the way, do you have any issues on a 'converted' device? Anything not working as intended? And do OTA updates work or do you have to flash every new build manually?
Click to expand...
Click to collapse
It works 90% of the time for me. Especially after I "trained" the fingerprint sensor. Basically open up the fingerprint settings, then constantly tap your finger, moving your finger slightly with each tap to cover your whole thumb.
IMO the update is fine! Well at least for me. I did a software reset after updating.
OTA updates fine Haven't tested out the dual sim, but I'm assuming it won't work. The only time I had to flash a new build was when I updated from Pie to 10, because I usually do a full wipe during a major update.
I'm using J9110 with latest stock EU firmware. The sensor does not work at all. Even weirder, there is no option to test the sensor in service menu and I cannot find fingerprint scanner in device options. Out of the box the sensor worked great, but gradually started failing after 1 year of use.
Update: I took some screenshots and compared them to other Sony device with working FPS - there is clearly something fishy going on.
The third screenshot is what happens when I launch Fingerprint Manager with Activity Launcher app and try to register a new fingerprint.
@kot5nik exact same issue, mine is entirely missing. Worked at first, gradually started breaking and was intermittent in functionality, then just gone.
b1nly said:
@kot5nik exact same issue, mine is entirely missing. Worked at first, gradually started breaking and was intermittent in functionality, then just gone.
Click to expand...
Click to collapse
Same thing as mine, it is completely dead and no longer works.
Already try repair with sony companion but nothing work
@kot5nik exact same issue
J9110
build 55.1.A.9.127
Worked perfect for 11 months then all the FPS manager simply disappeared suddenly 2 days ago...
Can't test it in Service menu as it's no longer there
LoneWolfL4rs said:
@kot5nik exact same issue
J9110
build 55.1.A.9.127
Worked perfect for 11 months then all the FPS manager simply disappeared suddenly 2 days ago...
Can't test it in Service menu as it's no longer there
Click to expand...
Click to collapse
You update to 11? Otherwise I think you backup and flash with 12.28 to get it back.
problem is same, fingerprint menu is gone.
J9110
build 55.1.A.12.28
anyone solved this problem? please share ..
Since new firmware 55.2.A.4.47, fingerprint works for 1hour, then just start detecting ton of wrong prints even without finger on the sensor, and shut down completely until the phone is restarted. FingerprintTest showing "NOT OK" at this time. FingerprintTest showing OK after a restart.
I'm so sad I'm not able to get Flashtool working to go back to previous firmware. The fingerprint was working really great for the last 10 months (first months were really hit or miss tho).
if u are on Android 11 now u can't downgrade to Android 10 anymore...u can but it's not working well anymore.!
i tried many times going back to Android 9 after updated to Android 10.
after flashing older Android 9 fw Gyroscope sensor isn't working anymore on lower version of Android
I succeed to revert back to Android 10, but it didn't solve the issue with the fingerprint. If you got some issue with another sensor, I will guess that the "drivers" for the sensor can be changed by an update but are not rolled back correctly, thus the creating issue or not solving mine since the faulty "driver" for the FP reader stay the same.
After a day of not even having the fingerprint management in the security options, Support asked me to do a forced reboot (volume up + power) to see if it solves momentarily the reader, there is a well known issue and they are working on a fix. It did solve the issue momentarily so I guess my FP reader is not completely dead (it was my conclusion seing it was still an issue once reverted to Android10) and I just have to wait for a fix.
thehumble1 said:
You update to 11? Otherwise I think you backup and flash with 12.28 to get it back.
Click to expand...
Click to collapse
Sorry for really late answer. Yes I updated to 11 right after it came out.
To prove the theory of update bricking it I bought a replacement sensor from AliExpress (when it arrived, it was clearly a new one, in OEM packaging) and it didn't work either.
In the process of replacement I accidentally broke the screen (because was really hard to replace, at least with my experience, way harder than battery, motherboard, etc.). So I really don't recommend trying this to anyone.
Now there is no point to downgrading, heh.
And no, on 11 firmware shutting the phone down completely or force reboot does not help. I tried everything I could before going for replacement, including full data wipe and disconnecting the battery with inside connector for some time.
Been having the same issue but I can get the fingerprint sensor to work sometimes after booting into safe mode and then booting normally, read that from another post somewhere but can't seem to find it. Mine also keeps disconnecting from LTE and drops to H+ and has been doing that a lot recently I hope that they will update some of this soon getting pretty frustrated with it, any of you been seeing that in addition to the fingerprint issue?
My fingeprint sensor on XPERIA 1 is there in menu but it is not working at all. Can't recognize my finger at all. Resset didn't help as well as restart to safe mode. I gess it is dead. Or is there something else wrong?
The fingerprint on my Xperia 1 is notice with "Could not read fingerprint", because "Fingerprint enrollment time limit reached" (like image attached)
vantrung1_2 said:
The fingerprint on my Xperia 1 is notice with "Could not read fingerprint", because "Fingerprint enrollment time limit reached" (like image attached)
View attachment 5431097
Click to expand...
Click to collapse
Same issue, tomorrow I'll send the phone to a xperia repair center to see if it is a hardware or software problem
Elysiumx said:
Same issue, tomorrow I'll send the phone to a xperia repair center to see if it is a hardware or software problem
Click to expand...
Click to collapse
So, the warranty on mine was over and they asked me 335 euro for "REPLACEMENT FRONT COVER WITH FINGERPRINT READER" (also change the internal fingerprint reader module)
According to them so it is a hardware problem, but at that price certainly not worth it to repair it.
Anyone here getting ghost touch issue and sometimes proximity sensor issue too?
I tried with different firmware as well as stock miui and custom...
Upto 12.0.7 I didn't face that issue ..
After 12.0.8... I think my phone evolved into android robot
Oh man, it is automatically working
rhudsonsamuel said:
Anyone here getting ghost touch issue and sometimes proximity sensor issue too?
I tried with different firmware as well as stock miui and custom...
Upto 12.0.7 I didn't face that issue ..
After 12.0.8... I think my phone evolved into android robot
Oh man, it is automatically working
Click to expand...
Click to collapse
I didn't have that problem.
btw you posted in the wrong place.
Huh?
Posted in X3 thread only!
I have faced that issue too, but my phone has been dropped already and has a broken screen in the bottom. I guess this could be the reason my scenario.
Not a single damage on display.
now trying with latest firmware with custom rom and up to this time I didn't face it..
proximity working well
I have also ghost issue for months. It start after 5 or 6 months. I saw a lot of threads on reddit, and some here for other POCO or X3 Pro.
My issue is that sometime, 1 or 2 times a day, the screen goes crazy. Touch appears on all the screen and the only solution is to lock and unlock the screen.
I tried to disable 3 touchs option, stays à 90Hhz, update rom... I even tried to RMA but my local official xiaomi affiliated can't reproduce the issue.
At last I tried to install ArrowOs but crazy ghost touch reappears after 2 days. Do you think we can find some kernel or "touch driver" that can help ? What for an "indonesian" rom ?
It's a Hardware Problem.
I'm still looking for a way to mitigate this issue.
I just have to shut down the screen and then it's ok. It could be a software solution to reset some memory or electric level somewhere.
I saw tens of reporting, it look like a common issue on POCO device
Try and install: Touch Improvement magisk module of Akira
I think it need time for it to work right (somehow), but I don't have any issues anymore, while my phone was flipping like...
You're welcome! ;-)