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Once or twice a day so far, my iris scanner stops working. The red scanner light does not come on when it should, and I get an error pop-up that says "The iris sensor is not responding. Try again later". This happens both from the lock screen and from Samsung Pay when I use iris verification.
Sometimes it recovers after a few minutes. Sometimes it doesn't recover until I reboot the phone, but then it works immediately.
Do I have a defective phone that needs to be exchanged, or is this just a software glitch? Does anyone know of a workaround to reset the sensor when it fails, without having to reboot?
I'm guessing it's probably a software issue. I think there's a system app called "Iris" try force stop on that an see what it does. Has it been happening out of the box or since an update?
Otherwise this could probably get fixed with an update but don't expect them to adress this issue as quick, if you can i would recommend you to just replace the device.
eniorodriig said:
I'm guessing it's probably a software issue. I think there's a system app called "Iris" try force stop on that an see what it does.
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Click to collapse
Thanks, good suggestion. I'll try that next time.
Has it been happening out of the box or since an update?
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Click to collapse
I got the AQD9 update on the first day I had the phone, so there wasn't time for the issue to come up before that.
Otherwise this could probably get fixed with an update but don't expect them to adress this issue as quick, if you can i would recommend you to just replace the device.
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Click to collapse
Yes, unless most other people are encountering the same problem. That's why I wanted to ask here first.
It happened to me once I rebooted and it never happened again. I haven't taken any updates.
My suggestion is , wait until this week's update starts rolling out, if by then you still find an issue I'd recommend you replace the device while you can :good:
eniorodriig said:
My suggestion is , wait until this week's update starts rolling out, if by then you still find an issue I'd recommend you replace the device while you can
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Click to collapse
Which update are you referring to? As I mentioned, I've received AQD9.
Gary02468 said:
Which update are you referring to? As I mentioned, I've received AQD9.
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Samsung is due to release a major update this week that will fix mostly the red screen issue,wifi issues and mostly first day issues that users are finding. This update will fix major bugs i believe so, so if you're lucky it might just fix the issue you're having but i wouldn't have high hopes. If you get the update this week and the problem persist just get it replaced.
eniorodriig said:
Samsung is due to release a major update this week that will fix mostly the red screen issue,wifi issues and mostly first day issues that users are finding.
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Click to collapse
Great, I'll see how that goes.
More of the same
Like everyone above has stated, I'm sure Samsung will be updating the iris sensor in the near future. I hope they figure out the issue of using it in direct sunlight but as its and IR sensor, it may be impossible.
Force-stopping the Iris system app doesn't fix it when it stops working. Neither does clearing that app's cache. I'll try clearing its data and re-registering my irises, but I'm not optimistic.
As of this morning, I get a slightly different error message, "Can't use iris recognition", when the red light doesn't turn on. It seems to happen most often following a prolonged idle period (e.g. overnight). Rebooting always fixes it immediately.
I notice other threads describing a similar problem with the fingerprint sensor. I've only encountered it with the iris scanner. But if it occurs with both, and both are fixed by rebooting, that makes it more likely to be a software issue.
RootTheS8+ said:
Like everyone above has stated, I'm sure Samsung will be updating the iris sensor in the near future. I hope they figure out the issue of using it in direct sunlight but as its and IR sensor, it may be impossible.
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Click to collapse
Won't happen unfortunately. The sun emits a lot of infrared and I assume it would look very similar to how your own camera sees the sunlight, with massive glares forming on the lense making it hard to see any other details with a lense flare taking up most of the image. I have a filter to allow more infrared but less visible light to pass through the lense, maybe I'll tape it on and see if it works better, but it's doubtful.
Bump. Any insight on this issue? I just experienced "Can't use iris recognition" for the first time on my week-old S8+ (latest stock firmware).
My fingerprint sensor will just stop working and I need to reboot it in order to make it work again. It doesn't detect my finger at all , it's like its dead. I have the Verizon s8+, pre ordered it and got it on 4/20. I don't suffer from the dqa issue but i have another s8 plus, also pre ordered that does suffer from the issue. Anyone know of a fix or know how we can bring this to light in order to get it fixed
Edit: I believe the fix is to go into lock screen and security, after which go to secure lock settings and select the lock automatically option, and set it to immediately. I tested it when my fingerprint sensor wasn't working, and it fixed it for me
Edit #2: That did not fix it forever , issue came back within 30 minutes, from my testing it appears that fidgeting with the following (1. Screen Timeout 2. The Automatic lock timer 3. Lock instantly with power key) causes the issue to disappear or appear. I have contacted Samsung about it and they suggested a factory reset, not giving 2 ****s about the issue, they couldn't even tell me if they were working on a fix.
Edit #3: wow, didn't expect this page to become so popular as I didn't think this was such a big issue, my final solution was turning off fingerprint gestures, haven't experienced the issue after that, I've tried to factory reset the phone multiple times.
P. S. I have been able to achieve better speeds with the Iris scanner, a key trick to getting it to unlock faster is to look right into the sensor, which is the smaller circle next to the camera in the top right corner
Should've clarified the dqa issue is not what i'm worried about, just wanted to point out the weirdness of these bugs, It's the fingerprint issue i'm worried about
Mine does the same thing....TMobile version....It works great, and then randomly won't work at all and I have to reboot
I have the same problem here.
Weird, I noticed this issue today
Posted in the other thread about the same problem. I noticed this today as well. Most of the time significantly moving the phone and scanning my finger again seems to work. I am yet to encounter this issue when the phone is actually unlocked authenticating to an app or something. So far it all seems to be limited to the lock screen in that the phone does not want to register a scan of the finger at all, as though the scanner is not there.
Same
GGgamer16 said:
My fingerprint sensor will just stop working and I need to reboot it in order to make it work again. It doesn't detect my finger at all , it's like its dead. I have the Verizon s8+, pre ordered it and got it on 4/20. I don't suffer from the dqa issue but i have another s8 plus, also pre ordered that does suffer from the issue. Anyone know of a fix or know how we can bring this to light in order to get it fixed
Click to expand...
Click to collapse
Same, I really dont want to get a new one. I need a answer and your the only post of source that has the same problem as me.
Same issues here, very annoying. T-Mobile version. We have two S8 and one of them is working fine, the other one it's having fingerprint issues. Any ideas on how to fix this? I hope is a software issue.
johnminea said:
Same issues here, very annoying. T-Mobile version. We have two S8 and one of them is working fine, the other one it's having fingerprint issues. Any ideas on how to fix this? I hope is a software issue.
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I think it is software related. It seems to intermittent and in my case seems to be related to limited movement before scanning the finger as I only see this when trying to unlock. In other words, it seems the unlock needs an accelerator event before unlock event to work, and no movement such as a finger resting on the screen doesn't detect.
Have you tried disabling Optimize Battery Usage for the Fingerprint system app?
Mine is doing the same thing. It's almost completey random as to when the fingerprint sensor works. It's not as if it isn't recognizing my fingerprint, it's as if the sensor is completely dead or inactive. I'm tempted to return the phone and re-order but I have a trip coming up that I would like the phone for but if I wait until I return I will be past my 20 days.
Very frustrating after having to return my Note 7 like 3 times.
Does this seem software related?
Not sure it is software related. I have another S8, same carrier (T-Mobile) same firmware same software updates, version etc. Both came on April 19. Mine is having issues since I got it, the other one 7 days later no issues at all. I called Samsung and they told me if a factory reset does not solve the issue, to go to the store and get a new one. I will get a replacement tomorrow. I am on the edge with Samsung coming from a Note 7 user....
johnminea said:
Not sure it is software related. I have another S8, same carrier (T-Mobile) same firmware same software updates, version etc. Both came on April 19. Mine is having issues since I got it, the other one 7 days later no issues at all. I called Samsung and they told me if a factory reset does not solve the issue, to go to the store and get a new one. I will get a replacement tomorrow. I am on the edge with Samsung coming from a Note 7 user....
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That's good to know. I ordered mine online through T-Mobile and they require me to send it back through the mail. They won't let me exchange it in store. So dumb. They also won't send me out the replacement before I send the broken one back. Looks like I will be without a phone for a few days.
I'm getting real sick of this loss of quality control with Samsung.
'
Yeah same here, but. You can call customer service and ask them to send the replacement phone at a store near you. This is what they have done for me. I will go tomorrow to pick up the replacement phone and I will give them back the old one. Is stupid but it is what it is. I think because the stores are individual franchises, maybe. who the heck knows. If the second one does the same I am pretty much done with Samsung. I had enough with my Note 7, now this. grrr
So this morning I once again had the sensor shut down. It's not just on the lock screen. After unlocking with the pin I was unable to use the fingerprint sensor to bring the notification menu down either.
I'm going to go to Verizon after work today and get a replacement.
I had no time to go and get the replacement today. However, no issues in the last 48 hours. For some reason is just working. I might go tomorrow and get a new one just to be on the safe side, I hope.
johnminea said:
I had no time to go and get the replacement today. However, no issues in the last 48 hours. For some reason is just working. I might go tomorrow and get a new one just to be on the safe side, I hope.
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Click to collapse
Mine happened first on 4/20 and it had not done it again until today. So I'm just going to go in and exchange it.
Gary02468 said:
Have you tried disabling Optimize Battery Usage for the Fingerprint system app?
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Click to collapse
Where is that setting
Well I took the phone into Verizon and they refused to exchange it. They said it's a software problem.
Gary02468 said:
Have you tried disabling Optimize Battery Usage for the Fingerprint system app?
Click to expand...
Click to collapse
I just did it, when Imade the thread I didn't know where to find the option, upon looking further I found it.
For anyone wondering, go to apps, then app manager, then in the upper right corner click on the option icon , then click on special access, then click on optimize battery usage, then click on "Apps not optimized" and then select "All apps", then scroll down and look for Fingerprint app(I don't know if this is the only app having to do with the fingerprint sensor) and untoggle it.
P.S. I dont know if this works or not, as I have not experienced the bug for over 36 hours
Edit: this did not work, I just experienced the bug again, the fix is to go to
lock screen and security, then to secure lock settings, and set the automatic lock to immediately.
Edit #2: This did not work , see OP for more info
Does anyone else have the same issue as myself, which is the horrible autorotate issue? By issue I mean the phone refuses to rotate all the time. I find myself constantly rotating my phone in circles both horizontal and vertical as well as a combo of both. Sometimes it will rotate but takes a decade. Any thoughts or fixes would be appreciated.
Yes i do but the issue only started after the last update i believe.
I too have same issue also I wish I could set battery saver to not instantly turn auto rotate off.
I also experienced this issue
My (temp) solution: if u rotate ur phone the rotation icon on the navbar will appear and you can press it. Auto rotation on this phone is f* up
Have the issue since day 1. Fierce annoying when watching YouTube.
Yes YouTube is the worst culprit
anoymonos said:
Yes YouTube is the worst culprit
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It's not Youtube related thou
i've never had so many annoying problems like the the screen brightnes or dodgy rotation on a phone. Seriously dissapointed. I previously had a LG G6 and despite the performance difference i really like that phone much more than op7 pro right now. Still... after 3 years
mikel10k said:
i've never had so many annoying problems like the the screen brightnes or dodgy rotation on a phone. Seriously dissapointed. I previously had a LG G6 and despite the performance difference i really like that phone much more than op7 pro right now. Still... after 3 years
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Click to collapse
I too came from a G6 which I loved. Between this anti rotate and lack of pocket lock function, maybe I should of just got the G8.
Open the dialer app, and type *#*#7378423#*#* to open the Service Menu, from there go to Service Tests and scroll down until you find Fingerprint test.
Please post the results here with your device model number (J8110, J9110, J8170), device build number (55.x.x.x.x), age of your device and whether or not you have issues with the fingerprint scanner.
Trying to figure out a pattern and it seems like XDA is more active (in comparison) than other forums for Sony devices.
Thanks.
J9110 flashed with J8170.
On 55.0.A.10.26 (pie), used to say "PASS"
On latest 55.1.A.0.748, now says fail. but fingerprint sensor works fine.
I'm guessing it's just a software issue.
iArvee said:
J9110 flashed with J8170.
On 55.0.A.10.26 (pie), used to say "PASS"
On latest 55.1.A.0.748, now says fail. but fingerprint sensor works fine.
I'm guessing it's just a software issue.
Click to expand...
Click to collapse
Yeah I wish I had more time to test on Pie but I upgraded to 10 almost immediately and the fingerprint has been hit or miss from the start, but for the past day it's been quite bad.
Now it won't unlock unless I completely wipe down the sensor and make sure it's 100% clean, after which it unlocks just fine, but after that it won't unlock till I clean it again.
Quite frustrating, but judging from what I've read, it seems like Sony messed up big time with the Android 10 update for the X1, so I can imagine me and many others are eagerly waiting for a new update.
By the way, do you have any issues on a 'converted' device? Anything not working as intended? And do OTA updates work or do you have to flash every new build manually?
MeltdownSpectre said:
Yeah I wish I had more time to test on Pie but I upgraded to 10 almost immediately and the fingerprint has been hit or miss from the start, but for the past day it's been quite bad.
Now it won't unlock unless I completely wipe down the sensor and make sure it's 100% clean, after which it unlocks just fine, but after that it won't unlock till I clean it again.
Quite frustrating, but judging from what I've read, it seems like Sony messed up big time with the Android 10 update for the X1, so I can imagine me and many others are eagerly waiting for a new update.
By the way, do you have any issues on a 'converted' device? Anything not working as intended? And do OTA updates work or do you have to flash every new build manually?
Click to expand...
Click to collapse
It works 90% of the time for me. Especially after I "trained" the fingerprint sensor. Basically open up the fingerprint settings, then constantly tap your finger, moving your finger slightly with each tap to cover your whole thumb.
IMO the update is fine! Well at least for me. I did a software reset after updating.
OTA updates fine Haven't tested out the dual sim, but I'm assuming it won't work. The only time I had to flash a new build was when I updated from Pie to 10, because I usually do a full wipe during a major update.
I'm using J9110 with latest stock EU firmware. The sensor does not work at all. Even weirder, there is no option to test the sensor in service menu and I cannot find fingerprint scanner in device options. Out of the box the sensor worked great, but gradually started failing after 1 year of use.
Update: I took some screenshots and compared them to other Sony device with working FPS - there is clearly something fishy going on.
The third screenshot is what happens when I launch Fingerprint Manager with Activity Launcher app and try to register a new fingerprint.
@kot5nik exact same issue, mine is entirely missing. Worked at first, gradually started breaking and was intermittent in functionality, then just gone.
b1nly said:
@kot5nik exact same issue, mine is entirely missing. Worked at first, gradually started breaking and was intermittent in functionality, then just gone.
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Click to collapse
Same thing as mine, it is completely dead and no longer works.
Already try repair with sony companion but nothing work
@kot5nik exact same issue
J9110
build 55.1.A.9.127
Worked perfect for 11 months then all the FPS manager simply disappeared suddenly 2 days ago...
Can't test it in Service menu as it's no longer there
LoneWolfL4rs said:
@kot5nik exact same issue
J9110
build 55.1.A.9.127
Worked perfect for 11 months then all the FPS manager simply disappeared suddenly 2 days ago...
Can't test it in Service menu as it's no longer there
Click to expand...
Click to collapse
You update to 11? Otherwise I think you backup and flash with 12.28 to get it back.
problem is same, fingerprint menu is gone.
J9110
build 55.1.A.12.28
anyone solved this problem? please share ..
Since new firmware 55.2.A.4.47, fingerprint works for 1hour, then just start detecting ton of wrong prints even without finger on the sensor, and shut down completely until the phone is restarted. FingerprintTest showing "NOT OK" at this time. FingerprintTest showing OK after a restart.
I'm so sad I'm not able to get Flashtool working to go back to previous firmware. The fingerprint was working really great for the last 10 months (first months were really hit or miss tho).
if u are on Android 11 now u can't downgrade to Android 10 anymore...u can but it's not working well anymore.!
i tried many times going back to Android 9 after updated to Android 10.
after flashing older Android 9 fw Gyroscope sensor isn't working anymore on lower version of Android
I succeed to revert back to Android 10, but it didn't solve the issue with the fingerprint. If you got some issue with another sensor, I will guess that the "drivers" for the sensor can be changed by an update but are not rolled back correctly, thus the creating issue or not solving mine since the faulty "driver" for the FP reader stay the same.
After a day of not even having the fingerprint management in the security options, Support asked me to do a forced reboot (volume up + power) to see if it solves momentarily the reader, there is a well known issue and they are working on a fix. It did solve the issue momentarily so I guess my FP reader is not completely dead (it was my conclusion seing it was still an issue once reverted to Android10) and I just have to wait for a fix.
thehumble1 said:
You update to 11? Otherwise I think you backup and flash with 12.28 to get it back.
Click to expand...
Click to collapse
Sorry for really late answer. Yes I updated to 11 right after it came out.
To prove the theory of update bricking it I bought a replacement sensor from AliExpress (when it arrived, it was clearly a new one, in OEM packaging) and it didn't work either.
In the process of replacement I accidentally broke the screen (because was really hard to replace, at least with my experience, way harder than battery, motherboard, etc.). So I really don't recommend trying this to anyone.
Now there is no point to downgrading, heh.
And no, on 11 firmware shutting the phone down completely or force reboot does not help. I tried everything I could before going for replacement, including full data wipe and disconnecting the battery with inside connector for some time.
Been having the same issue but I can get the fingerprint sensor to work sometimes after booting into safe mode and then booting normally, read that from another post somewhere but can't seem to find it. Mine also keeps disconnecting from LTE and drops to H+ and has been doing that a lot recently I hope that they will update some of this soon getting pretty frustrated with it, any of you been seeing that in addition to the fingerprint issue?
My fingeprint sensor on XPERIA 1 is there in menu but it is not working at all. Can't recognize my finger at all. Resset didn't help as well as restart to safe mode. I gess it is dead. Or is there something else wrong?
The fingerprint on my Xperia 1 is notice with "Could not read fingerprint", because "Fingerprint enrollment time limit reached" (like image attached)
vantrung1_2 said:
The fingerprint on my Xperia 1 is notice with "Could not read fingerprint", because "Fingerprint enrollment time limit reached" (like image attached)
View attachment 5431097
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Same issue, tomorrow I'll send the phone to a xperia repair center to see if it is a hardware or software problem
Elysiumx said:
Same issue, tomorrow I'll send the phone to a xperia repair center to see if it is a hardware or software problem
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Click to collapse
So, the warranty on mine was over and they asked me 335 euro for "REPLACEMENT FRONT COVER WITH FINGERPRINT READER" (also change the internal fingerprint reader module)
According to them so it is a hardware problem, but at that price certainly not worth it to repair it.
Anyone here getting ghost touch issue and sometimes proximity sensor issue too?
I tried with different firmware as well as stock miui and custom...
Upto 12.0.7 I didn't face that issue ..
After 12.0.8... I think my phone evolved into android robot
Oh man, it is automatically working
rhudsonsamuel said:
Anyone here getting ghost touch issue and sometimes proximity sensor issue too?
I tried with different firmware as well as stock miui and custom...
Upto 12.0.7 I didn't face that issue ..
After 12.0.8... I think my phone evolved into android robot
Oh man, it is automatically working
Click to expand...
Click to collapse
I didn't have that problem.
btw you posted in the wrong place.
Huh?
Posted in X3 thread only!
I have faced that issue too, but my phone has been dropped already and has a broken screen in the bottom. I guess this could be the reason my scenario.
Not a single damage on display.
now trying with latest firmware with custom rom and up to this time I didn't face it..
proximity working well
I have also ghost issue for months. It start after 5 or 6 months. I saw a lot of threads on reddit, and some here for other POCO or X3 Pro.
My issue is that sometime, 1 or 2 times a day, the screen goes crazy. Touch appears on all the screen and the only solution is to lock and unlock the screen.
I tried to disable 3 touchs option, stays à 90Hhz, update rom... I even tried to RMA but my local official xiaomi affiliated can't reproduce the issue.
At last I tried to install ArrowOs but crazy ghost touch reappears after 2 days. Do you think we can find some kernel or "touch driver" that can help ? What for an "indonesian" rom ?
It's a Hardware Problem.
I'm still looking for a way to mitigate this issue.
I just have to shut down the screen and then it's ok. It could be a software solution to reset some memory or electric level somewhere.
I saw tens of reporting, it look like a common issue on POCO device
Try and install: Touch Improvement magisk module of Akira
I think it need time for it to work right (somehow), but I don't have any issues anymore, while my phone was flipping like...
You're welcome! ;-)