Open the dialer app, and type *#*#7378423#*#* to open the Service Menu, from there go to Service Tests and scroll down until you find Fingerprint test.
Please post the results here with your device model number (J8110, J9110, J8170), device build number (55.x.x.x.x), age of your device and whether or not you have issues with the fingerprint scanner.
Trying to figure out a pattern and it seems like XDA is more active (in comparison) than other forums for Sony devices.
Thanks.
J9110 flashed with J8170.
On 55.0.A.10.26 (pie), used to say "PASS"
On latest 55.1.A.0.748, now says fail. but fingerprint sensor works fine.
I'm guessing it's just a software issue.
iArvee said:
J9110 flashed with J8170.
On 55.0.A.10.26 (pie), used to say "PASS"
On latest 55.1.A.0.748, now says fail. but fingerprint sensor works fine.
I'm guessing it's just a software issue.
Click to expand...
Click to collapse
Yeah I wish I had more time to test on Pie but I upgraded to 10 almost immediately and the fingerprint has been hit or miss from the start, but for the past day it's been quite bad.
Now it won't unlock unless I completely wipe down the sensor and make sure it's 100% clean, after which it unlocks just fine, but after that it won't unlock till I clean it again.
Quite frustrating, but judging from what I've read, it seems like Sony messed up big time with the Android 10 update for the X1, so I can imagine me and many others are eagerly waiting for a new update.
By the way, do you have any issues on a 'converted' device? Anything not working as intended? And do OTA updates work or do you have to flash every new build manually?
MeltdownSpectre said:
Yeah I wish I had more time to test on Pie but I upgraded to 10 almost immediately and the fingerprint has been hit or miss from the start, but for the past day it's been quite bad.
Now it won't unlock unless I completely wipe down the sensor and make sure it's 100% clean, after which it unlocks just fine, but after that it won't unlock till I clean it again.
Quite frustrating, but judging from what I've read, it seems like Sony messed up big time with the Android 10 update for the X1, so I can imagine me and many others are eagerly waiting for a new update.
By the way, do you have any issues on a 'converted' device? Anything not working as intended? And do OTA updates work or do you have to flash every new build manually?
Click to expand...
Click to collapse
It works 90% of the time for me. Especially after I "trained" the fingerprint sensor. Basically open up the fingerprint settings, then constantly tap your finger, moving your finger slightly with each tap to cover your whole thumb.
IMO the update is fine! Well at least for me. I did a software reset after updating.
OTA updates fine Haven't tested out the dual sim, but I'm assuming it won't work. The only time I had to flash a new build was when I updated from Pie to 10, because I usually do a full wipe during a major update.
I'm using J9110 with latest stock EU firmware. The sensor does not work at all. Even weirder, there is no option to test the sensor in service menu and I cannot find fingerprint scanner in device options. Out of the box the sensor worked great, but gradually started failing after 1 year of use.
Update: I took some screenshots and compared them to other Sony device with working FPS - there is clearly something fishy going on.
The third screenshot is what happens when I launch Fingerprint Manager with Activity Launcher app and try to register a new fingerprint.
@kot5nik exact same issue, mine is entirely missing. Worked at first, gradually started breaking and was intermittent in functionality, then just gone.
b1nly said:
@kot5nik exact same issue, mine is entirely missing. Worked at first, gradually started breaking and was intermittent in functionality, then just gone.
Click to expand...
Click to collapse
Same thing as mine, it is completely dead and no longer works.
Already try repair with sony companion but nothing work
@kot5nik exact same issue
J9110
build 55.1.A.9.127
Worked perfect for 11 months then all the FPS manager simply disappeared suddenly 2 days ago...
Can't test it in Service menu as it's no longer there
LoneWolfL4rs said:
@kot5nik exact same issue
J9110
build 55.1.A.9.127
Worked perfect for 11 months then all the FPS manager simply disappeared suddenly 2 days ago...
Can't test it in Service menu as it's no longer there
Click to expand...
Click to collapse
You update to 11? Otherwise I think you backup and flash with 12.28 to get it back.
problem is same, fingerprint menu is gone.
J9110
build 55.1.A.12.28
anyone solved this problem? please share ..
Since new firmware 55.2.A.4.47, fingerprint works for 1hour, then just start detecting ton of wrong prints even without finger on the sensor, and shut down completely until the phone is restarted. FingerprintTest showing "NOT OK" at this time. FingerprintTest showing OK after a restart.
I'm so sad I'm not able to get Flashtool working to go back to previous firmware. The fingerprint was working really great for the last 10 months (first months were really hit or miss tho).
if u are on Android 11 now u can't downgrade to Android 10 anymore...u can but it's not working well anymore.!
i tried many times going back to Android 9 after updated to Android 10.
after flashing older Android 9 fw Gyroscope sensor isn't working anymore on lower version of Android
I succeed to revert back to Android 10, but it didn't solve the issue with the fingerprint. If you got some issue with another sensor, I will guess that the "drivers" for the sensor can be changed by an update but are not rolled back correctly, thus the creating issue or not solving mine since the faulty "driver" for the FP reader stay the same.
After a day of not even having the fingerprint management in the security options, Support asked me to do a forced reboot (volume up + power) to see if it solves momentarily the reader, there is a well known issue and they are working on a fix. It did solve the issue momentarily so I guess my FP reader is not completely dead (it was my conclusion seing it was still an issue once reverted to Android10) and I just have to wait for a fix.
thehumble1 said:
You update to 11? Otherwise I think you backup and flash with 12.28 to get it back.
Click to expand...
Click to collapse
Sorry for really late answer. Yes I updated to 11 right after it came out.
To prove the theory of update bricking it I bought a replacement sensor from AliExpress (when it arrived, it was clearly a new one, in OEM packaging) and it didn't work either.
In the process of replacement I accidentally broke the screen (because was really hard to replace, at least with my experience, way harder than battery, motherboard, etc.). So I really don't recommend trying this to anyone.
Now there is no point to downgrading, heh.
And no, on 11 firmware shutting the phone down completely or force reboot does not help. I tried everything I could before going for replacement, including full data wipe and disconnecting the battery with inside connector for some time.
Been having the same issue but I can get the fingerprint sensor to work sometimes after booting into safe mode and then booting normally, read that from another post somewhere but can't seem to find it. Mine also keeps disconnecting from LTE and drops to H+ and has been doing that a lot recently I hope that they will update some of this soon getting pretty frustrated with it, any of you been seeing that in addition to the fingerprint issue?
My fingeprint sensor on XPERIA 1 is there in menu but it is not working at all. Can't recognize my finger at all. Resset didn't help as well as restart to safe mode. I gess it is dead. Or is there something else wrong?
The fingerprint on my Xperia 1 is notice with "Could not read fingerprint", because "Fingerprint enrollment time limit reached" (like image attached)
vantrung1_2 said:
The fingerprint on my Xperia 1 is notice with "Could not read fingerprint", because "Fingerprint enrollment time limit reached" (like image attached)
View attachment 5431097
Click to expand...
Click to collapse
Same issue, tomorrow I'll send the phone to a xperia repair center to see if it is a hardware or software problem
Elysiumx said:
Same issue, tomorrow I'll send the phone to a xperia repair center to see if it is a hardware or software problem
Click to expand...
Click to collapse
So, the warranty on mine was over and they asked me 335 euro for "REPLACEMENT FRONT COVER WITH FINGERPRINT READER" (also change the internal fingerprint reader module)
According to them so it is a hardware problem, but at that price certainly not worth it to repair it.
Related
My fingerprint sensor will just stop working and I need to reboot it in order to make it work again. It doesn't detect my finger at all , it's like its dead. I have the Verizon s8+, pre ordered it and got it on 4/20. I don't suffer from the dqa issue but i have another s8 plus, also pre ordered that does suffer from the issue. Anyone know of a fix or know how we can bring this to light in order to get it fixed
Edit: I believe the fix is to go into lock screen and security, after which go to secure lock settings and select the lock automatically option, and set it to immediately. I tested it when my fingerprint sensor wasn't working, and it fixed it for me
Edit #2: That did not fix it forever , issue came back within 30 minutes, from my testing it appears that fidgeting with the following (1. Screen Timeout 2. The Automatic lock timer 3. Lock instantly with power key) causes the issue to disappear or appear. I have contacted Samsung about it and they suggested a factory reset, not giving 2 ****s about the issue, they couldn't even tell me if they were working on a fix.
Edit #3: wow, didn't expect this page to become so popular as I didn't think this was such a big issue, my final solution was turning off fingerprint gestures, haven't experienced the issue after that, I've tried to factory reset the phone multiple times.
P. S. I have been able to achieve better speeds with the Iris scanner, a key trick to getting it to unlock faster is to look right into the sensor, which is the smaller circle next to the camera in the top right corner
Should've clarified the dqa issue is not what i'm worried about, just wanted to point out the weirdness of these bugs, It's the fingerprint issue i'm worried about
Mine does the same thing....TMobile version....It works great, and then randomly won't work at all and I have to reboot
I have the same problem here.
Weird, I noticed this issue today
Posted in the other thread about the same problem. I noticed this today as well. Most of the time significantly moving the phone and scanning my finger again seems to work. I am yet to encounter this issue when the phone is actually unlocked authenticating to an app or something. So far it all seems to be limited to the lock screen in that the phone does not want to register a scan of the finger at all, as though the scanner is not there.
Same
GGgamer16 said:
My fingerprint sensor will just stop working and I need to reboot it in order to make it work again. It doesn't detect my finger at all , it's like its dead. I have the Verizon s8+, pre ordered it and got it on 4/20. I don't suffer from the dqa issue but i have another s8 plus, also pre ordered that does suffer from the issue. Anyone know of a fix or know how we can bring this to light in order to get it fixed
Click to expand...
Click to collapse
Same, I really dont want to get a new one. I need a answer and your the only post of source that has the same problem as me.
Same issues here, very annoying. T-Mobile version. We have two S8 and one of them is working fine, the other one it's having fingerprint issues. Any ideas on how to fix this? I hope is a software issue.
johnminea said:
Same issues here, very annoying. T-Mobile version. We have two S8 and one of them is working fine, the other one it's having fingerprint issues. Any ideas on how to fix this? I hope is a software issue.
Click to expand...
Click to collapse
I think it is software related. It seems to intermittent and in my case seems to be related to limited movement before scanning the finger as I only see this when trying to unlock. In other words, it seems the unlock needs an accelerator event before unlock event to work, and no movement such as a finger resting on the screen doesn't detect.
Have you tried disabling Optimize Battery Usage for the Fingerprint system app?
Mine is doing the same thing. It's almost completey random as to when the fingerprint sensor works. It's not as if it isn't recognizing my fingerprint, it's as if the sensor is completely dead or inactive. I'm tempted to return the phone and re-order but I have a trip coming up that I would like the phone for but if I wait until I return I will be past my 20 days.
Very frustrating after having to return my Note 7 like 3 times.
Does this seem software related?
Not sure it is software related. I have another S8, same carrier (T-Mobile) same firmware same software updates, version etc. Both came on April 19. Mine is having issues since I got it, the other one 7 days later no issues at all. I called Samsung and they told me if a factory reset does not solve the issue, to go to the store and get a new one. I will get a replacement tomorrow. I am on the edge with Samsung coming from a Note 7 user....
johnminea said:
Not sure it is software related. I have another S8, same carrier (T-Mobile) same firmware same software updates, version etc. Both came on April 19. Mine is having issues since I got it, the other one 7 days later no issues at all. I called Samsung and they told me if a factory reset does not solve the issue, to go to the store and get a new one. I will get a replacement tomorrow. I am on the edge with Samsung coming from a Note 7 user....
Click to expand...
Click to collapse
That's good to know. I ordered mine online through T-Mobile and they require me to send it back through the mail. They won't let me exchange it in store. So dumb. They also won't send me out the replacement before I send the broken one back. Looks like I will be without a phone for a few days.
I'm getting real sick of this loss of quality control with Samsung.
'
Yeah same here, but. You can call customer service and ask them to send the replacement phone at a store near you. This is what they have done for me. I will go tomorrow to pick up the replacement phone and I will give them back the old one. Is stupid but it is what it is. I think because the stores are individual franchises, maybe. who the heck knows. If the second one does the same I am pretty much done with Samsung. I had enough with my Note 7, now this. grrr
So this morning I once again had the sensor shut down. It's not just on the lock screen. After unlocking with the pin I was unable to use the fingerprint sensor to bring the notification menu down either.
I'm going to go to Verizon after work today and get a replacement.
I had no time to go and get the replacement today. However, no issues in the last 48 hours. For some reason is just working. I might go tomorrow and get a new one just to be on the safe side, I hope.
johnminea said:
I had no time to go and get the replacement today. However, no issues in the last 48 hours. For some reason is just working. I might go tomorrow and get a new one just to be on the safe side, I hope.
Click to expand...
Click to collapse
Mine happened first on 4/20 and it had not done it again until today. So I'm just going to go in and exchange it.
Gary02468 said:
Have you tried disabling Optimize Battery Usage for the Fingerprint system app?
Click to expand...
Click to collapse
Where is that setting
Well I took the phone into Verizon and they refused to exchange it. They said it's a software problem.
Gary02468 said:
Have you tried disabling Optimize Battery Usage for the Fingerprint system app?
Click to expand...
Click to collapse
I just did it, when Imade the thread I didn't know where to find the option, upon looking further I found it.
For anyone wondering, go to apps, then app manager, then in the upper right corner click on the option icon , then click on special access, then click on optimize battery usage, then click on "Apps not optimized" and then select "All apps", then scroll down and look for Fingerprint app(I don't know if this is the only app having to do with the fingerprint sensor) and untoggle it.
P.S. I dont know if this works or not, as I have not experienced the bug for over 36 hours
Edit: this did not work, I just experienced the bug again, the fix is to go to
lock screen and security, then to secure lock settings, and set the automatic lock to immediately.
Edit #2: This did not work , see OP for more info
I have tried reinstalling the os, root and unroot. Before the newest update I could get into the debug menu, *#808#, there I could see that the accelerometer is giving faulty data. After the update I can't even get into that menu again.
Seems to be a faulty sensor and something with the software. My facking phone is 2 days old........
Anyone else having this problem? Any ideas?
Yeah autorotate sucks for me. Anytime I'm on YouTube and try to watch in landscape it's hit amd miss and i have to keep moving phone to get it to work
hallo dare said:
Yeah autorotate sucks for me. Anytime I'm on YouTube and try to watch in landscape it's hit amd miss and i have to keep moving phone to get it to work
Click to expand...
Click to collapse
Damn. Sounds bad too.
I noticed this while playing Asphalt8 using the accelerometer to steer. It would work for a bit then get stuck trying to drive me into the side of the road!!!
Thinking it may be a bug in the game, I looked at the raw sensor data using Physics Toolbox Suite and saw the same thing. The sensor outputs sensible data for several seconds, maybe even a couple of minutes. Then the values stop changing for about 12 seconds. The length of time the sensor works for is random but the 'dead time' is always about 12 seconds!
Has anyone found a solution to this? Even a hint as to whether it's a software or hardware problem so I can decide if I should send the phone back or wait for an update.
Thanks
Okay thank God someone else has the same issue. I was wondering what was so wrong for the longest time ?
Extremely annoying issue.
It's a software issue. Confirmed.
When I reboot the phone the issue dissapears. Meaning there is something wrong in the OS that tilts the gyroscope readings. At least there is a workaround... Hope OP fixes it soon
I used an OnePlus 5 for 2 years. Now I bought a 7 Pro. I'm wondering doing a downgrade due to this issue. Incredible how a company like oneplus and a premium phone has a software bug like this and there's still no update yet. Months without an update...
The fingerprint sensor also has a bug... Sometimes it simply doesn't work. The touch stops...
OnePlus! Where are you?
Hello,
I’m using the Xperia 5 since this Wednesday (for two days).
My overall experience with phone is mostly good (for most parts of using even perfect). Unfortunately, these nice words do not apply for the fingerprint sensor.
It usually takes 2-5 tries to unlock the phone, sometimes I can’t even open the phone with the fingerprint scanner at all. (The error messages are: Not recognized; could not process fingerprint, please try again. Sometimes it says something with "partial fingerprint").
I tried rebooting recalibrating the fingerprint with the wizard then rebooting again. Nothing seems to help. I know this doesn’t have to be eventually a defect or something. Fyi, my thumb is not moist or oily, same thing applies for the reader. Maybe my thumb is just too wide, I don’t know.
What’s your overall experience?
Jakub
Same experience. Worst fingerprint reader I've used.
Same here, IMHO the worst fingerprint sensor I've ever used on a device.
googam said:
Hello,
I’m using the Xperia 5 since this Wednesday (for two days).
My overall experience with phone is mostly good (for most parts of using even perfect). Unfortunately, these nice words do not apply for the fingerprint sensor.
It usually takes 2-5 tries to unlock the phone, sometimes I can’t even open the phone with the fingerprint scanner at all. (The error messages are: Not recognized; could not process fingerprint, please try again. Sometimes it says something with "partial fingerprint").
I tried rebooting recalibrating the fingerprint with the wizard then rebooting again. Nothing seems to help. I know this doesn’t have to be eventually a defect or something. Fyi, my thumb is not moist or oily, same thing applies for the reader. Maybe my thumb is just too wide, I don’t know.
What’s your overall experience?
Jakub
Click to expand...
Click to collapse
I got it working but putting my finger along the side of it and not by using the thumb having the finger pointing out from the phone.
Mine works almost every time now.
But it is indeed not the best scanner.
Sent from my [device_name] using XDA-Developers Legacy app
japkoslav said:
Same here, IMHO the worst fingerprint sensor I've ever used on a device.
Click to expand...
Click to collapse
So, you didn't use Z5 series. That was the worst fingerprint sensor. Fingerprint sensor didn't work more than it worked. This one on 5 is better but not good. Sometimes it doesn't work at all.
I have the same issue as well, as do many others evident from Sony Forums however the FPS works fine Banking apps, website logins etc
tomo100brt said:
So, you didn't use Z5 series. That was the worst fingerprint sensor. Fingerprint sensor didn't work more than it worked. This one on 5 is better but not good. Sometimes it doesn't work at all.
Click to expand...
Click to collapse
I didn't use a Sony phone with fingerprint sensor before
I am kinda used to finger print sensor being 99,99% accurate and reliable (iPad, Meizu, Nokia, LG, Samsung, Asus, Xiaomi etc.) so that's why I am surprised it can implemented so poorly. :silly:
Honestly after 2 weeks with this phone, I'm beginning to question whether it has a fingerprint scanner at all. Feel like I may as well just remove my fingerprints and forget it exists.
Tricky547 said:
Honestly after 2 weeks with this phone, I'm beginning to question whether it has a fingerprint scanner at all. Feel like I may as well just remove my fingerprints and forget it exists.
Click to expand...
Click to collapse
I sold mine last week, of same reasons. Useless fp, might as well be non existent.
I had to retrain myself with how to use the finger print scanner. With other phones, I'm used to using the tip of my finger, but that doesn't work with this scanner. As HellRoot describes above, I now lay the flat part of my finger against the scanner so that my finger is parallel to the phone (not pointing at an angle). Now I can get it to work very reliably.
thsieh said:
I had to retrain myself with how to use the finger print scanner. With other phones, I'm used to using the tip of my finger, but that doesn't work with this scanner. As HellRoot describes above, I now lay the flat part of my finger against the scanner so that my finger is parallel to the phone (not pointing at an angle). Now I can get it to work very reliably.
Click to expand...
Click to collapse
Sadly not working for me at all.
Not to mention I encountered "flip case" bug when the phone is refusing to accept touch screen input to take a call.
This "Sony experience" is much more frustrating than I ever expected and that comes from a guy that used LG V30 for 2 years.
If they do not fix software issues with Android 10 update, I will seriously give it to my mom or wife and buy a propper phone.
My FP sensor worked perfectly for two weeks, I did not get a single "Partial FP detected" and was wondering what's with the bad press.
Then, gradually over the course of a day, it's started playing up. Now I'm in line with everyone else, frustrating experience at less than 20% hit rate. Android 9 or 10 doesn't seem to make a difference, tried factory resetting etc.
Checking the Service Menu (*#*#7378423#*#* from the Dialler --> Service Tests --> Fingerprint Test) returns the following:
Fingerprint Sensor Status:
Sensor not OK
Sensor HWID:
0x0603
I can't seem to find more information on this error code, contacting Sony has returned the typical "Are you running the latest software?" and "Have you tried restarting your device?"
vlad_kfv said:
My FP sensor worked perfectly for two weeks, I did not get a single "Partial FP detected" and was wondering what's with the bad press.
Then, gradually over the course of a day, it's started playing up. Now I'm in line with everyone else, frustrating experience at less than 20% hit rate. Android 9 or 10 doesn't seem to make a difference, tried factory resetting etc.
Checking the Service Menu (*#*#7378423#*#* from the Dialler --> Service Tests --> Fingerprint Test) returns the following:
Fingerprint Sensor Status:
Sensor not OK
Sensor HWID:
0x0603
I can't seem to find more information on this error code, contacting Sony has returned the typical "Are you running the latest software?" and "Have you tried restarting your device?"
Click to expand...
Click to collapse
Right you are! Mine says the same. Has this been posted on the Sony forums?
vlad_kfv said:
My FP sensor worked perfectly for two weeks, I did not get a single "Partial FP detected" and was wondering what's with the bad press.
Then, gradually over the course of a day, it's started playing up. Now I'm in line with everyone else, frustrating experience at less than 20% hit rate. Android 9 or 10 doesn't seem to make a difference, tried factory resetting etc.
Checking the Service Menu (*#*#7378423#*#* from the Dialler --> Service Tests --> Fingerprint Test) returns the following:
Fingerprint Sensor Status:
Sensor not OK
Sensor HWID:
0x0603
I can't seem to find more information on this error code, contacting Sony has returned the typical "Are you running the latest software?" and "Have you tried restarting your device?"
Click to expand...
Click to collapse
I just got mine yesterday, pretty much everything work perfectly except for the fingerprint, and mine also show the same Service Tests info as yours.
When I scan my finger, it usually register only at certain angle, and usually only at my 2nd press on the scanner, which is quite frustrating
I really wonder if this is a software bug or hardware problem so I can have the store replace a new one.
thatguy222 said:
Right you are! Mine says the same. Has this been posted on the Sony forums?
Click to expand...
Click to collapse
Thanks, that's a good point :highfive:
I just raised it on the Xperia Support Forum, fingers crossed it gets enough traction for Sony to look into it!
japkoslav said:
I will seriously give it to my mom or wife and buy a propper phone.
Click to expand...
Click to collapse
You must be hating your mom and wife with a passion
yekollu said:
You must be hating your mom and wife with a passion
Click to expand...
Click to collapse
Thank you It made my day.
But seriously they do not mind to use not so reliable devices. Xperia 5 is still an upgrade for Xiaomi Note 4 or Asus M1 Pro user.
palkia171993 said:
I just got mine yesterday, pretty much everything work perfectly except for the fingerprint, and mine also show the same Service Tests info as yours.
When I scan my finger, it usually register only at certain angle, and usually only at my 2nd press on the scanner, which is quite frustrating
I really wonder if this is a software bug or hardware problem so I can have the store replace a new one.
Click to expand...
Click to collapse
It appears to be Software. I have issues only with unlocking the screen. The Banking apps seem to work fine (for now)
yekollu said:
It appears to be Software. I have issues only with unlocking the screen. The Banking apps seem to work fine (for now)
Click to expand...
Click to collapse
That's good to hear. I suspect so too because the service tests show everything was fine when I first bought the phone (it was running Pie at the time) and I started upgrading to Q soon afterward. And it was the 2nd day after I upgraded to Q that I notice the service test "Not OK" info.
Hope it can be fixed in the near future update and off topic: hope that update will also include patch for third party launcher to work with Q's Gesture (my most annoyed thing about Q)
Edit: After a few days using it, I realize it recognize the finger really well at certain angles. It never scans well with full finger but almost never miss when I use my finger tip or side. So I guess I can live with it for now. But still hope for improvement soon.
Well, other Xperias like XZ2, XZ3, XZP just got updated to 10 recently. And, all I've seen so far are complaints about 2 things: no swipe gesture (because the stock launcher hasn't been updated, which is rather stupid) and fingerprint on those devices all become less responsive. It took many times pressing to work, which sounds just like our problem.
So I guess this is a software based problem from Sony's side. Maybe some bad fingerprint driver I guess. Anyway, hope Sony is aware of this and get it fix soon with December security update (also hope for third party launcher patch too)
tl;dr: I flashed to 11.0.7.1 which rendered the camera/torch unusable, only 9.5.11 should I try flashing back to the latest OxygenOS or rather use some custom ROM?
I was using the OnePlus 7 Pro I got a few months back used for ~200 EUR quite happily, except the front camera wasn't working (it pops up but the software freezes, keeps popping back and forth until I quit the camera app), which was probably somehow damaged by the previous user. We didn't discuss it, as he also didn't say anything about quite noticeable AMOLED Burn-in, cause he used the always-on navigational buttons... Something everyone should check when browsing through used deals.
I guess I was using the latest 11.0.6.1.GM21BA without issue, then the security patch and a few people on Reddit said their battery life improved, so I tried it.
All seemed fine, but the camera app has just thrown an error that the camera is damaged and I should go for repairs, torch in the quick menu said "Camera in use" so I did a backup and factory reset, which I recall I had to do in the previous update as well. But that didn't help. So in the angry rush, I said to hell with Oxygen OS and flashed cDroid, but there was the same issue there.
Finally using this great guide I managed to reflash to OxygenOS 10, but the issue still persisted. But with OxygenOS 9.5.11 finally, the camera works again. I didn't even put the phone online and I wanted to try upgrading to the latest OxygenOS 11 again, but I fear the issue will happen again.
Maybe OS9 somehow made the camera unstuck and unless I install the 'corrupting OxygenOS 10/11' and install rather some custom ROM it might be fine?
I will try later, I wasted too many valuable hours on this crap.
Googling in rage and reading other posts I see a similar camera issue happened across multiple OnePluses from 6 to 8. This really disappoints me and I'm sure I won't be looking for a used OnePlus ever again. Good thing I got a spare older OnePlus 5 for now.
Thanks for your testimony.
I indeed have this issue too. It appeared on June 10th. I tried to factory reset my phone yesterday and nothing changed.
I will also add that my front camera isn't working anymore since April. Can't figure out if this is software or hardware related
I really don't want to downgrade to OOS 9 but until the contrary is proved (by a fix or a comment by OnePlus), I would call it a case of planned obsolescence.
From now on I will keep my distance with this brand. Quite sad to admit because I was fond of their phones, but the management of issues / updates for the more dated ones isn't an example to follow anymore
klediouron said:
Thanks for your testimony.
I indeed have this issue too. It appeared on June 10th. I tried to factory reset my phone yesterday and nothing changed.
I will also add that my front camera isn't working anymore since April. Can't figure out if this is software or hardware related
...
Click to expand...
Click to collapse
Has your front camera stopped working after an update or during normal use?
It would make "sense" for OS 10+ to check if there is an issue with the front camera to disable all cameras altogether. Even if only to rush you into a repair shop...
I requested a repair which is in neighboring Poland, but they didn't wait for confirmation and requested UPS shipping from me right away.
I will check with them if the price would be within 50 EUR (from other posts not sure where in the world it was ~ 30 EUR if I recall correctly), then I'll get it repaired.
Pixel 6a. Just upgraded from Android 12 where the fingerprint reader worked decently. Now on A13 and although previously registered (on A12) fingerprints work, I cannot register any new fingerprints. Repeatedly get the "Couldn't process fingerprint. Please try again" error. This previously occurred on the most recent beta of A13 but once I rolled back to A12 fingerprints could be read.
You may have to factory reset unfortunately. That "fixed" it mostly on the beta.
ctfrommn said:
You may have to factory reset unfortunately. That "fixed" it mostly on the beta.
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On the beta I did a factory reset and it didn't fix it. I then couldn't even register a single fingerprint so extremely reluctant to do another factory reset. At least right now I have one registered fingerprint that works.
Maybe try using Pixel Repair Tool to calibrate the fp reader
greatgoogly said:
On the beta I did a factory reset and it didn't fix it. I then couldn't even register a single fingerprint so extremely reluctant to do another factory reset. At least right now I have one registered fingerprint that works.
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Thats a shame. Im not even going to mess with updating to A13 for a few days at least....maybe not till next week.
ctfrommn said:
Thats a shame. Im not even going to mess with updating to A13 for a few days at least....maybe not till next week.
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Successfully just added another finger print. No problems whatsoever.
bobby janow said:
Successfully just added another finger print. No problems whatsoever.
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Just tried a complete wipe and still can't add a fingerprint since the upgrade to A13
LOLCATpl said:
Maybe try using Pixel Repair Tool to calibrate the fp reader
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Tried that. Still no luck registering a fingerprint.
Wow, didn't know a fingerprint sensor could be pooched. Sounds so vulgar
Well, I have complete different experience.
I was on A13 Beta where FP was most inconsistent..
After installing A13 Stable, it's better than A12..
No factory Reset, Nothing
Mine working okay. Doesn't seem any different 12 vs 13B vs 13S. Do you have the warranty? This could be an issue with the sensor itself.
Another user reporting FP issue after the upgrade. 12 was okay but 13 doesn't work with registered FPs nor letting me add new ones. Sigh.
I never had issues with 12 and don't have issues with 13. I do not use any screen protectors at this point but I have one coming.
You guys need to redo your fingers twice and increase sensitivity in settings.
msgfromside3 said:
Another user reporting FP issue after the upgrade. 12 was okay but 13 doesn't work with registered FPs nor letting me add new ones. Sigh.
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So it turns out that FP reader with A13 does work well with dry skin now. I just washed my hand with water and it let me register. My hands are usually very dry so this is going to be a problem..
Edit: moisture doesn't help with recognizing fingerprint when I tried to use it. Instead, I found the spot on the sensor it works better (slight upper left part) . This is absurd but at least I figured out the way to use it.
Me too. Had a shower and it worked fine until my hands have now fully dried out and yes I have dry skin naturally.
This FP is just making me go crazy, almost slowly worked in 12, since 13, it's just not working at all, I succeed register 4 fingerprints (with only 2 thumbs...), it took me about 20 minutes... but after, it never recognizes me... The only change is that, since 13, this phone ask my password faster than 12. In fact, after 2 tries. Wow, really impressed by the Google hard work on Android 13. I'm starting to think to ask a refund, I'm starting to regret my good old xiaomi mi mix 2s with his back FP, fast and reliable.....
I had some user errors lol on the FP origninally but it was only in the way I was placing my finger on the sensor. It's a bit different with the screen having a "spot" to place your finger on, rather than a seperate part of the display like hte 3a. You kind of have to "push" into the screen for a split second to take. Once I figured that out I was able to use FP no problem.
superbellefleche said:
This FP is just making me go crazy, almost slowly worked in 12, since 13, it's just not working at all, I succeed register 4 fingerprints (with only 2 thumbs...), it took me about 20 minutes... but after, it never recognizes me... The only change is that, since 13, this phone ask my password faster than 12. In fact, after 2 tries. Wow, really impressed by the Google hard work on Android 13. I'm starting to think to ask a refund, I'm starting to regret my good old xiaomi mi mix 2s with his back FP, fast and reliable.....
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I had the same issue as you on a13 (beta and stable) after about 1-2 days clean install but didn't seem to have any issues on a12. I was almost ready to downgrade back to a12. However, i later learned that it was due to my dry fingers.
Note: On a13, i do have issues with fingerprint sensor in bright sunlight. It won't recognize my fingerprint at all
Like earlier stated, a "firm" initial press seems to make it work most times, but they definitely need to keep working on this.
msgfromside3 said:
Another user reporting FP issue after the upgrade. 12 was okay but 13 doesn't work with registered FPs nor letting me add new ones. Sigh.
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Click to collapse
Exactly what happened to me after the upgrade.