Once or twice a day so far, my iris scanner stops working. The red scanner light does not come on when it should, and I get an error pop-up that says "The iris sensor is not responding. Try again later". This happens both from the lock screen and from Samsung Pay when I use iris verification.
Sometimes it recovers after a few minutes. Sometimes it doesn't recover until I reboot the phone, but then it works immediately.
Do I have a defective phone that needs to be exchanged, or is this just a software glitch? Does anyone know of a workaround to reset the sensor when it fails, without having to reboot?
I'm guessing it's probably a software issue. I think there's a system app called "Iris" try force stop on that an see what it does. Has it been happening out of the box or since an update?
Otherwise this could probably get fixed with an update but don't expect them to adress this issue as quick, if you can i would recommend you to just replace the device.
eniorodriig said:
I'm guessing it's probably a software issue. I think there's a system app called "Iris" try force stop on that an see what it does.
Click to expand...
Click to collapse
Thanks, good suggestion. I'll try that next time.
Has it been happening out of the box or since an update?
Click to expand...
Click to collapse
I got the AQD9 update on the first day I had the phone, so there wasn't time for the issue to come up before that.
Otherwise this could probably get fixed with an update but don't expect them to adress this issue as quick, if you can i would recommend you to just replace the device.
Click to expand...
Click to collapse
Yes, unless most other people are encountering the same problem. That's why I wanted to ask here first.
It happened to me once I rebooted and it never happened again. I haven't taken any updates.
My suggestion is , wait until this week's update starts rolling out, if by then you still find an issue I'd recommend you replace the device while you can :good:
eniorodriig said:
My suggestion is , wait until this week's update starts rolling out, if by then you still find an issue I'd recommend you replace the device while you can
Click to expand...
Click to collapse
Which update are you referring to? As I mentioned, I've received AQD9.
Gary02468 said:
Which update are you referring to? As I mentioned, I've received AQD9.
Click to expand...
Click to collapse
Samsung is due to release a major update this week that will fix mostly the red screen issue,wifi issues and mostly first day issues that users are finding. This update will fix major bugs i believe so, so if you're lucky it might just fix the issue you're having but i wouldn't have high hopes. If you get the update this week and the problem persist just get it replaced.
eniorodriig said:
Samsung is due to release a major update this week that will fix mostly the red screen issue,wifi issues and mostly first day issues that users are finding.
Click to expand...
Click to collapse
Great, I'll see how that goes.
More of the same
Like everyone above has stated, I'm sure Samsung will be updating the iris sensor in the near future. I hope they figure out the issue of using it in direct sunlight but as its and IR sensor, it may be impossible.
Force-stopping the Iris system app doesn't fix it when it stops working. Neither does clearing that app's cache. I'll try clearing its data and re-registering my irises, but I'm not optimistic.
As of this morning, I get a slightly different error message, "Can't use iris recognition", when the red light doesn't turn on. It seems to happen most often following a prolonged idle period (e.g. overnight). Rebooting always fixes it immediately.
I notice other threads describing a similar problem with the fingerprint sensor. I've only encountered it with the iris scanner. But if it occurs with both, and both are fixed by rebooting, that makes it more likely to be a software issue.
RootTheS8+ said:
Like everyone above has stated, I'm sure Samsung will be updating the iris sensor in the near future. I hope they figure out the issue of using it in direct sunlight but as its and IR sensor, it may be impossible.
Click to expand...
Click to collapse
Won't happen unfortunately. The sun emits a lot of infrared and I assume it would look very similar to how your own camera sees the sunlight, with massive glares forming on the lense making it hard to see any other details with a lense flare taking up most of the image. I have a filter to allow more infrared but less visible light to pass through the lense, maybe I'll tape it on and see if it works better, but it's doubtful.
Bump. Any insight on this issue? I just experienced "Can't use iris recognition" for the first time on my week-old S8+ (latest stock firmware).
Related
Hey!
The Issue: During a phone call the screen turns dark and will not reactivate...it will pop back up after the call disconnects. Hitting any of the site buttons does nothing.
I have tried flashing with the newest firmware (http://blog.geekbuying.com/index.ph...-firmware-released-0502-version/#.UtMOWM93vVI), and although it says this issue has been resolved, it does not fix the problem for me.
I heard that custom ROM fix the solution? (Saw it on this http://forum.xda-developers.com/showthread.php?t=1518663).
But last time I tried one of those, the phone bricked and it took me a while to get it back working (finding stock followed by lost IMEI).
Anyone know a solution? Or possibly a good solid custom ROM that will work? I would really appreciate your help!
I am also having this same issue but with my Cubot X6. However mine just doesn't work in the dark. During daylight it responds as it should.
After a lot of googling it seems to be a problem with jellybean as it occurs on a lot of other phones. A way of solving this would be to disable the proximity sensor but I can't find any settings to do so.
Need help
alrightiwill said:
I am also having this same issue but with my Cubot X6. However mine just doesn't work in the dark. During daylight it responds as it should.
After a lot of googling it seems to be a problem with jellybean as it occurs on a lot of other phones. A way of solving this would be to disable the proximity sensor but I can't find any settings to do so.
Need help
Click to expand...
Click to collapse
Hey! Not sure if this be of any help, but for me removing the screen (plastic) cover fixed the issue. I assume the screen cover was blocking a sensor thus resulting in my issues.
Just thought I let you know what worked for me...although I doubt your issue can be solved like this.
BTW, I suggest you start a new post, as this one is old and I doubt anyone will read it! also, check out geekbuying.com blog in regards to your phone. They might have more info.
My fingerprint sensor will just stop working and I need to reboot it in order to make it work again. It doesn't detect my finger at all , it's like its dead. I have the Verizon s8+, pre ordered it and got it on 4/20. I don't suffer from the dqa issue but i have another s8 plus, also pre ordered that does suffer from the issue. Anyone know of a fix or know how we can bring this to light in order to get it fixed
Edit: I believe the fix is to go into lock screen and security, after which go to secure lock settings and select the lock automatically option, and set it to immediately. I tested it when my fingerprint sensor wasn't working, and it fixed it for me
Edit #2: That did not fix it forever , issue came back within 30 minutes, from my testing it appears that fidgeting with the following (1. Screen Timeout 2. The Automatic lock timer 3. Lock instantly with power key) causes the issue to disappear or appear. I have contacted Samsung about it and they suggested a factory reset, not giving 2 ****s about the issue, they couldn't even tell me if they were working on a fix.
Edit #3: wow, didn't expect this page to become so popular as I didn't think this was such a big issue, my final solution was turning off fingerprint gestures, haven't experienced the issue after that, I've tried to factory reset the phone multiple times.
P. S. I have been able to achieve better speeds with the Iris scanner, a key trick to getting it to unlock faster is to look right into the sensor, which is the smaller circle next to the camera in the top right corner
Should've clarified the dqa issue is not what i'm worried about, just wanted to point out the weirdness of these bugs, It's the fingerprint issue i'm worried about
Mine does the same thing....TMobile version....It works great, and then randomly won't work at all and I have to reboot
I have the same problem here.
Weird, I noticed this issue today
Posted in the other thread about the same problem. I noticed this today as well. Most of the time significantly moving the phone and scanning my finger again seems to work. I am yet to encounter this issue when the phone is actually unlocked authenticating to an app or something. So far it all seems to be limited to the lock screen in that the phone does not want to register a scan of the finger at all, as though the scanner is not there.
Same
GGgamer16 said:
My fingerprint sensor will just stop working and I need to reboot it in order to make it work again. It doesn't detect my finger at all , it's like its dead. I have the Verizon s8+, pre ordered it and got it on 4/20. I don't suffer from the dqa issue but i have another s8 plus, also pre ordered that does suffer from the issue. Anyone know of a fix or know how we can bring this to light in order to get it fixed
Click to expand...
Click to collapse
Same, I really dont want to get a new one. I need a answer and your the only post of source that has the same problem as me.
Same issues here, very annoying. T-Mobile version. We have two S8 and one of them is working fine, the other one it's having fingerprint issues. Any ideas on how to fix this? I hope is a software issue.
johnminea said:
Same issues here, very annoying. T-Mobile version. We have two S8 and one of them is working fine, the other one it's having fingerprint issues. Any ideas on how to fix this? I hope is a software issue.
Click to expand...
Click to collapse
I think it is software related. It seems to intermittent and in my case seems to be related to limited movement before scanning the finger as I only see this when trying to unlock. In other words, it seems the unlock needs an accelerator event before unlock event to work, and no movement such as a finger resting on the screen doesn't detect.
Have you tried disabling Optimize Battery Usage for the Fingerprint system app?
Mine is doing the same thing. It's almost completey random as to when the fingerprint sensor works. It's not as if it isn't recognizing my fingerprint, it's as if the sensor is completely dead or inactive. I'm tempted to return the phone and re-order but I have a trip coming up that I would like the phone for but if I wait until I return I will be past my 20 days.
Very frustrating after having to return my Note 7 like 3 times.
Does this seem software related?
Not sure it is software related. I have another S8, same carrier (T-Mobile) same firmware same software updates, version etc. Both came on April 19. Mine is having issues since I got it, the other one 7 days later no issues at all. I called Samsung and they told me if a factory reset does not solve the issue, to go to the store and get a new one. I will get a replacement tomorrow. I am on the edge with Samsung coming from a Note 7 user....
johnminea said:
Not sure it is software related. I have another S8, same carrier (T-Mobile) same firmware same software updates, version etc. Both came on April 19. Mine is having issues since I got it, the other one 7 days later no issues at all. I called Samsung and they told me if a factory reset does not solve the issue, to go to the store and get a new one. I will get a replacement tomorrow. I am on the edge with Samsung coming from a Note 7 user....
Click to expand...
Click to collapse
That's good to know. I ordered mine online through T-Mobile and they require me to send it back through the mail. They won't let me exchange it in store. So dumb. They also won't send me out the replacement before I send the broken one back. Looks like I will be without a phone for a few days.
I'm getting real sick of this loss of quality control with Samsung.
'
Yeah same here, but. You can call customer service and ask them to send the replacement phone at a store near you. This is what they have done for me. I will go tomorrow to pick up the replacement phone and I will give them back the old one. Is stupid but it is what it is. I think because the stores are individual franchises, maybe. who the heck knows. If the second one does the same I am pretty much done with Samsung. I had enough with my Note 7, now this. grrr
So this morning I once again had the sensor shut down. It's not just on the lock screen. After unlocking with the pin I was unable to use the fingerprint sensor to bring the notification menu down either.
I'm going to go to Verizon after work today and get a replacement.
I had no time to go and get the replacement today. However, no issues in the last 48 hours. For some reason is just working. I might go tomorrow and get a new one just to be on the safe side, I hope.
johnminea said:
I had no time to go and get the replacement today. However, no issues in the last 48 hours. For some reason is just working. I might go tomorrow and get a new one just to be on the safe side, I hope.
Click to expand...
Click to collapse
Mine happened first on 4/20 and it had not done it again until today. So I'm just going to go in and exchange it.
Gary02468 said:
Have you tried disabling Optimize Battery Usage for the Fingerprint system app?
Click to expand...
Click to collapse
Where is that setting
Well I took the phone into Verizon and they refused to exchange it. They said it's a software problem.
Gary02468 said:
Have you tried disabling Optimize Battery Usage for the Fingerprint system app?
Click to expand...
Click to collapse
I just did it, when Imade the thread I didn't know where to find the option, upon looking further I found it.
For anyone wondering, go to apps, then app manager, then in the upper right corner click on the option icon , then click on special access, then click on optimize battery usage, then click on "Apps not optimized" and then select "All apps", then scroll down and look for Fingerprint app(I don't know if this is the only app having to do with the fingerprint sensor) and untoggle it.
P.S. I dont know if this works or not, as I have not experienced the bug for over 36 hours
Edit: this did not work, I just experienced the bug again, the fix is to go to
lock screen and security, then to secure lock settings, and set the automatic lock to immediately.
Edit #2: This did not work , see OP for more info
I have tried reinstalling the os, root and unroot. Before the newest update I could get into the debug menu, *#808#, there I could see that the accelerometer is giving faulty data. After the update I can't even get into that menu again.
Seems to be a faulty sensor and something with the software. My facking phone is 2 days old........
Anyone else having this problem? Any ideas?
Yeah autorotate sucks for me. Anytime I'm on YouTube and try to watch in landscape it's hit amd miss and i have to keep moving phone to get it to work
hallo dare said:
Yeah autorotate sucks for me. Anytime I'm on YouTube and try to watch in landscape it's hit amd miss and i have to keep moving phone to get it to work
Click to expand...
Click to collapse
Damn. Sounds bad too.
I noticed this while playing Asphalt8 using the accelerometer to steer. It would work for a bit then get stuck trying to drive me into the side of the road!!!
Thinking it may be a bug in the game, I looked at the raw sensor data using Physics Toolbox Suite and saw the same thing. The sensor outputs sensible data for several seconds, maybe even a couple of minutes. Then the values stop changing for about 12 seconds. The length of time the sensor works for is random but the 'dead time' is always about 12 seconds!
Has anyone found a solution to this? Even a hint as to whether it's a software or hardware problem so I can decide if I should send the phone back or wait for an update.
Thanks
Okay thank God someone else has the same issue. I was wondering what was so wrong for the longest time ?
Extremely annoying issue.
It's a software issue. Confirmed.
When I reboot the phone the issue dissapears. Meaning there is something wrong in the OS that tilts the gyroscope readings. At least there is a workaround... Hope OP fixes it soon
I used an OnePlus 5 for 2 years. Now I bought a 7 Pro. I'm wondering doing a downgrade due to this issue. Incredible how a company like oneplus and a premium phone has a software bug like this and there's still no update yet. Months without an update...
The fingerprint sensor also has a bug... Sometimes it simply doesn't work. The touch stops...
OnePlus! Where are you?
Open the dialer app, and type *#*#7378423#*#* to open the Service Menu, from there go to Service Tests and scroll down until you find Fingerprint test.
Please post the results here with your device model number (J8110, J9110, J8170), device build number (55.x.x.x.x), age of your device and whether or not you have issues with the fingerprint scanner.
Trying to figure out a pattern and it seems like XDA is more active (in comparison) than other forums for Sony devices.
Thanks.
J9110 flashed with J8170.
On 55.0.A.10.26 (pie), used to say "PASS"
On latest 55.1.A.0.748, now says fail. but fingerprint sensor works fine.
I'm guessing it's just a software issue.
iArvee said:
J9110 flashed with J8170.
On 55.0.A.10.26 (pie), used to say "PASS"
On latest 55.1.A.0.748, now says fail. but fingerprint sensor works fine.
I'm guessing it's just a software issue.
Click to expand...
Click to collapse
Yeah I wish I had more time to test on Pie but I upgraded to 10 almost immediately and the fingerprint has been hit or miss from the start, but for the past day it's been quite bad.
Now it won't unlock unless I completely wipe down the sensor and make sure it's 100% clean, after which it unlocks just fine, but after that it won't unlock till I clean it again.
Quite frustrating, but judging from what I've read, it seems like Sony messed up big time with the Android 10 update for the X1, so I can imagine me and many others are eagerly waiting for a new update.
By the way, do you have any issues on a 'converted' device? Anything not working as intended? And do OTA updates work or do you have to flash every new build manually?
MeltdownSpectre said:
Yeah I wish I had more time to test on Pie but I upgraded to 10 almost immediately and the fingerprint has been hit or miss from the start, but for the past day it's been quite bad.
Now it won't unlock unless I completely wipe down the sensor and make sure it's 100% clean, after which it unlocks just fine, but after that it won't unlock till I clean it again.
Quite frustrating, but judging from what I've read, it seems like Sony messed up big time with the Android 10 update for the X1, so I can imagine me and many others are eagerly waiting for a new update.
By the way, do you have any issues on a 'converted' device? Anything not working as intended? And do OTA updates work or do you have to flash every new build manually?
Click to expand...
Click to collapse
It works 90% of the time for me. Especially after I "trained" the fingerprint sensor. Basically open up the fingerprint settings, then constantly tap your finger, moving your finger slightly with each tap to cover your whole thumb.
IMO the update is fine! Well at least for me. I did a software reset after updating.
OTA updates fine Haven't tested out the dual sim, but I'm assuming it won't work. The only time I had to flash a new build was when I updated from Pie to 10, because I usually do a full wipe during a major update.
I'm using J9110 with latest stock EU firmware. The sensor does not work at all. Even weirder, there is no option to test the sensor in service menu and I cannot find fingerprint scanner in device options. Out of the box the sensor worked great, but gradually started failing after 1 year of use.
Update: I took some screenshots and compared them to other Sony device with working FPS - there is clearly something fishy going on.
The third screenshot is what happens when I launch Fingerprint Manager with Activity Launcher app and try to register a new fingerprint.
@kot5nik exact same issue, mine is entirely missing. Worked at first, gradually started breaking and was intermittent in functionality, then just gone.
b1nly said:
@kot5nik exact same issue, mine is entirely missing. Worked at first, gradually started breaking and was intermittent in functionality, then just gone.
Click to expand...
Click to collapse
Same thing as mine, it is completely dead and no longer works.
Already try repair with sony companion but nothing work
@kot5nik exact same issue
J9110
build 55.1.A.9.127
Worked perfect for 11 months then all the FPS manager simply disappeared suddenly 2 days ago...
Can't test it in Service menu as it's no longer there
LoneWolfL4rs said:
@kot5nik exact same issue
J9110
build 55.1.A.9.127
Worked perfect for 11 months then all the FPS manager simply disappeared suddenly 2 days ago...
Can't test it in Service menu as it's no longer there
Click to expand...
Click to collapse
You update to 11? Otherwise I think you backup and flash with 12.28 to get it back.
problem is same, fingerprint menu is gone.
J9110
build 55.1.A.12.28
anyone solved this problem? please share ..
Since new firmware 55.2.A.4.47, fingerprint works for 1hour, then just start detecting ton of wrong prints even without finger on the sensor, and shut down completely until the phone is restarted. FingerprintTest showing "NOT OK" at this time. FingerprintTest showing OK after a restart.
I'm so sad I'm not able to get Flashtool working to go back to previous firmware. The fingerprint was working really great for the last 10 months (first months were really hit or miss tho).
if u are on Android 11 now u can't downgrade to Android 10 anymore...u can but it's not working well anymore.!
i tried many times going back to Android 9 after updated to Android 10.
after flashing older Android 9 fw Gyroscope sensor isn't working anymore on lower version of Android
I succeed to revert back to Android 10, but it didn't solve the issue with the fingerprint. If you got some issue with another sensor, I will guess that the "drivers" for the sensor can be changed by an update but are not rolled back correctly, thus the creating issue or not solving mine since the faulty "driver" for the FP reader stay the same.
After a day of not even having the fingerprint management in the security options, Support asked me to do a forced reboot (volume up + power) to see if it solves momentarily the reader, there is a well known issue and they are working on a fix. It did solve the issue momentarily so I guess my FP reader is not completely dead (it was my conclusion seing it was still an issue once reverted to Android10) and I just have to wait for a fix.
thehumble1 said:
You update to 11? Otherwise I think you backup and flash with 12.28 to get it back.
Click to expand...
Click to collapse
Sorry for really late answer. Yes I updated to 11 right after it came out.
To prove the theory of update bricking it I bought a replacement sensor from AliExpress (when it arrived, it was clearly a new one, in OEM packaging) and it didn't work either.
In the process of replacement I accidentally broke the screen (because was really hard to replace, at least with my experience, way harder than battery, motherboard, etc.). So I really don't recommend trying this to anyone.
Now there is no point to downgrading, heh.
And no, on 11 firmware shutting the phone down completely or force reboot does not help. I tried everything I could before going for replacement, including full data wipe and disconnecting the battery with inside connector for some time.
Been having the same issue but I can get the fingerprint sensor to work sometimes after booting into safe mode and then booting normally, read that from another post somewhere but can't seem to find it. Mine also keeps disconnecting from LTE and drops to H+ and has been doing that a lot recently I hope that they will update some of this soon getting pretty frustrated with it, any of you been seeing that in addition to the fingerprint issue?
My fingeprint sensor on XPERIA 1 is there in menu but it is not working at all. Can't recognize my finger at all. Resset didn't help as well as restart to safe mode. I gess it is dead. Or is there something else wrong?
The fingerprint on my Xperia 1 is notice with "Could not read fingerprint", because "Fingerprint enrollment time limit reached" (like image attached)
vantrung1_2 said:
The fingerprint on my Xperia 1 is notice with "Could not read fingerprint", because "Fingerprint enrollment time limit reached" (like image attached)
View attachment 5431097
Click to expand...
Click to collapse
Same issue, tomorrow I'll send the phone to a xperia repair center to see if it is a hardware or software problem
Elysiumx said:
Same issue, tomorrow I'll send the phone to a xperia repair center to see if it is a hardware or software problem
Click to expand...
Click to collapse
So, the warranty on mine was over and they asked me 335 euro for "REPLACEMENT FRONT COVER WITH FINGERPRINT READER" (also change the internal fingerprint reader module)
According to them so it is a hardware problem, but at that price certainly not worth it to repair it.
Anyone experiencing ghost touches on the center part of the display? I thought I was just accidentally touching but it turns out there are ghost touches. It rarely happens and I still couldn't figure out the reason. Note: cleaning the screen of moisture didn't help.
ijuanp03 said:
Anyone experiencing ghost touches on the center part of the display? I thought I was just accidentally touching but it turns out there are ghost touches. It rarely happens and I still couldn't figure out the reason. Note: cleaning the screen of moisture didn't help.
Click to expand...
Click to collapse
Haven't noticed personally. Using a screen protector?
I removed the screen protector to check if is causing it but still the same. It happens rarely though.
ijuanp03 said:
I removed the screen protector to check if is causing it but still the same. It happens rarely though.
Click to expand...
Click to collapse
Hmm. It happens during use or in charging or ?.
Shadowthor said:
Hmm. It happens during use or in charging or ?.
Click to expand...
Click to collapse
During. When I'm just scrolling through my apps or even playing games. It doesn't matter if I am in a cold or warm environment. It even happens when I'm doing basically nothing - staring at my homescren and suddenly it opens the app located at the center.
To give you a better view, here's my homescreen. The ghost touch is located on Waze app but sometimes on Moto or even Settings app.
Try safe mode.
I would ditch Waze app and flipboard.
Try clearing the system cache.
See what's running in the background when it happens.
Use the factory diagnostic touch screen test to see if it may be hardware caused. Not sure how you access it it on that phone.
ijuanp03 said:
During. When I'm just scrolling through my apps or even playing games. It doesn't matter if I am in a cold or warm environment. It even happens when I'm doing basically nothing - staring at my homescren and suddenly it opens the app located at the center.
To give you a better view, here's my homescreen. The ghost touch is located on Waze app but sometimes on Moto or even Settings app.
Click to expand...
Click to collapse
Hmm that's weird. Did it happen recently? Did you install any new apps?
Hopefully it's not hardware related.
You can use cqa test to check the hardware. *#*#2486#*#*
Nahhh it's not related to any app. I may be wrong but it could be the software update from Motorola since I didn't encounter the issue when I first used the phone.
ijuanp03 said:
Nahhh it's not related to any app. I may be wrong but it could be the software update from Motorola since I didn't encounter the issue when I first used the phone.
Click to expand...
Click to collapse
A new update got pushed out?
Not entirely new. The latest software update RR31.Q2-12-14-7.
Shadowthor said:
A new update got pushed out?
Click to expand...
Click to collapse
ijuanp03 said:
Not entirely new. The latest software update RR31.Q2-12-14-7.
Click to expand...
Click to collapse
Oh that update. I have it but I don't currently see the ghosting issues you mentioned yet. Did you end up using the cqa test to check screen?
Shadowthor said:
Oh that update. I have it but I don't currently see the ghosting issues you mentioned yet. Did you end up using the cqa test to check screen?
Click to expand...
Click to collapse
Yah. All the standard testing done. My phone seems to work fine now after removing 1 sim while keeping the other. It must be affecting the internals when dual SIM is utilized which is a design flaw or was not tested properly.
ijuanp03 said:
Yah. All the standard testing done. My phone seems to work fine now after removing 1 sim while keeping the other. It must be affecting the internals when dual SIM is utilized which is a design flaw or was not tested properly.
Click to expand...
Click to collapse
Could be a blown sim card. Replace both and follow ESD protocol when handling them, always.
Handle like a stick of ram.
Excessive ESD exposure can cause random failures immediately or worse, days, weeks even years latter. These cards are dirt cheap but a delayed failure can cost you dearly...
ijuanp03 said:
Yah. All the standard testing done. My phone seems to work fine now after removing 1 sim while keeping the other. It must be affecting the internals when dual SIM is utilized which is a design flaw or was not tested properly.
Click to expand...
Click to collapse
Hmm weird. Haven't tested out dual Sim but it shouldn't cause this issue.
I have encountered at least 30 users reporting this problem in China. Including but not limited to many users from official forums.
https://mclub.lenovo.com.cn/forum-1567-1.html
https://mclub.lenovo.com.cn/thread-7814429-1-1.html
https://mclub.lenovo.com.cn/thread-7814577-1-1.html
https://mclub.lenovo.com.cn/thread-7814895-1-1.html
nullschool said:
I have encountered at least 30 users reporting this problem in China. Including but not limited to many users from official forums.
https://mclub.lenovo.com.cn/forum-1567-1.html
https://mclub.lenovo.com.cn/thread-7814429-1-1.html
https://mclub.lenovo.com.cn/thread-7814577-1-1.html
https://mclub.lenovo.com.cn/thread-7814895-1-1.html
Click to expand...
Click to collapse
And so I thought mine is an isolated case. Motorola is yet to confirm if this is hardware or software related.
ijuanp03 said:
Anyone experiencing ghost touches on the center part of the display? I thought I was just accidentally touching but it turns out there are ghost touches. It rarely happens and I still couldn't figure out the reason. Note: cleaning the screen of moisture didn't help.
Click to expand...
Click to collapse
Hello everyone!
I have this same problem here on my brazilian Moto G100 and in the same place almost in the center of the screen. After removing the screen protector, the problem is more difficult to happen, but it still happens rarely, requiring a cleaning of the screen for the problem to stop happening for a while.
I noticed that the problem happens several times when I leave the smartphone leaning against metallic surfaces or other electronic devices.
Is it necessary to use the warranty to replace this screen or can a firmware update solve this problem?
Regards!
I'm Chinese user.My device have this problem.Our forum many people reaction to this problem
I can confirm I have the same problem. I don't know if it's hardware or software yet
wow I haven't had any problem, but if you find any solution or coment from motorola sopport please post it